IT Infrastructure Specialist Resume Samples

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I Will

Isobel

Will

783 Grace Trail

Boston

+1 (555) 322 4153

783 Grace Trail

Boston

Phone

p +1 (555) 322 4153

Experience Experience

Los Angeles, CA

IT Infrastructure Specialist

Los Angeles, CA

Schinner Inc

Los Angeles, CA

IT Infrastructure Specialist

Operative responsibility in problem management (incident management, problem management) for all items impacting plant operations
Manage VM VCenter (User access control, Core services, Server plug-ins, Server interfaces, Site Recovery Manager)
Ensure effective control of the service providers for managed services as per defined SLAs
Service Management for WAN / MAN (SNX) & Internet Service providers
Extended network of production workers connected remotely across the globe
Manage and Plan IT infrastructure (Server, Storage , Networks, Virtualization) based on growth projection & SLA results
Provide a Systems Consultancy role to Xerox sales team in providing innovative and cost effective systems solutions

San Francisco, CA

Maintenance / IT Infrastructure Specialist

San Francisco, CA

Bartoletti and Sons

San Francisco, CA

Maintenance / IT Infrastructure Specialist

Creates absolute guest satisfaction by embracing and operating within the RED service philosophy and by exceeding guest expectations
Performs preventative maintenance throughout the hotel
Prepares preventative maintenance cart for use each day
Responds to both customer and hotel staff reports of non-functioning equipment immediately
Understands the Room Preventative Maintenance Program (R.P.M.)
Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc
Reports any hazards or injuries in the department or hotel and takes immediate action to correct

present

Phoenix, AZ

Senior IT Infrastructure Specialist

Phoenix, AZ

Miller, Bartoletti and Mills

present

Phoenix, AZ

Senior IT Infrastructure Specialist

present

Capacity planning, performance & workload management ( TASM)
Provide timely feedback to senior management regarding issues affecting quality of service to clients
Manage individual workload and update Team lead weekly
Update work information, change logs, resolution in incident management systems
Develop reporting for application performance and uptime
Set up Monitoring for the network, infrastructure and applications with the tools provided
Driving response team to resolving incidents within established service times

Education Education

Bachelor’s Degree in Information Technology

Central Michigan University

Bachelor’s Degree in Information Technology

Skills Skills

Knowledge Management – Sharing of knowledge with the peers for self and team development
Strong troubleshooting skills with demonstrated ability to learn new technologies
Microsoft certifications – MCITP – MS Certified IT Professional, MCDST – MS Certified Desktop Support Technician, MCP – MS Certified Professional
Good knowledge of Windows and UNIX/Linux Operating Systems
Good working knowledge of the access monitoring tools
Knowledge of or ability to learn the technical aspects of the infrastructure used to deliver services
Able to engage in multiple priorities at once, making efficient and timely decisions
This position will be located at our Grifton, NC facility. Some mileage is reimbursed for travel to non-home location. Relocation assistance is available.
MCP – MS Certified Professional
MS Certified IT Professional, MCDST

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Watson Client Experience Center IT Infrastructure Specialist Resume Examples & Samples

Owner of all Datacenter, A/V systems, live integrated systems. Responsible for server and network administration, security, firmware and systems upgrades and maintenance, install and maintain custom solutions. Familiar with Windows and Linux OS
Maintaining records and drawing schematics of the Client Experience Center computing and IT infrastructure to detail what equipment is installed, who appropriate vendors are, who owns the relevant support contracts and create extensive troubleshooting guides
Planning for capacity changes, maintaining corporate databases and ensuring compliance with government regulations
Assisting team members in planning any aspects of client visits as needed
Design system upgrades based on feedback from Client Experience Center Facilitators and

IT Infrastructure Specialist Resume Examples & Samples

Operative responsibility in problem management (incident management, problem management) for all items impacting plant operations
Create and maintain Technology Architecture documentation for transparency
Create Application and Hardware (System) Lifecycle Plans
Work with the ITP management to ensure that a multiyear lifecycle plan is created to support from 1st to 3rd level support including milestones for all known firmware/software versions or functional upgrades and sunset and successor systems
Assess and Manage System Requirements and Production program fulfillment
Work with the ITP department to determine, the current level of performance expected and risk with current process and systems. Create with the business area requirements plans for continuous improvement of the process and systems throughout the plant
Identify Automated Solutions which support business process maturity or improvement
Define maintenance plans for firmware/software upgrades
5 - 10 years of professional work experience in related field. With demonstrated network management experience
Excellent understanding of project management principles
Required knowledge: TCP/IP, Routing Protocols, Wireless Controller/Security Management, Configuration management, Network Monitoring, Network cabling technologies (testers, patch cables)

IT Infrastructure Specialist Resume Examples & Samples

Windows server 2008/2012 configuration and administration
Understanding of host network teaming
Monitoring and tracking trouble tickets and change requests to ensure high quality customer service
UPS configuration and management
Hardware equipment full life cycle management
Server rack cable management
Understanding ITIL Framework and SLA, NAS and SAN protocols such as NFS, CIFS, iSCSI, and FCP
Server-, Storage- and tape library hardware troubleshooting-
Backup- and tape- management
Active Directory administration
Share and NTFS permission configuration
Microsoft networks
Virtualization
Strong verbal and written communication skills in English and German
Ability to work and team with a multitude of different people across teams, regions and organizations and to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services

IT Infrastructure Specialist M Resume Examples & Samples

IT Vulnerability scans – based on Nesus Tool, will be responsible for IT infrastructure scan, report and track fixing vulnerabilities
ITIL© Problem Management - responsible for managing the lifecycle of all problems, maintain information’s about problems and the appropriate workarounds and resolutions. Work together with Incident Management and Change Management to ensure the IT service quality
ITIL© Lifecycle Management - responsible for managing the lifecycle of all the infrastructure software. Coordinate the upgrade plans in order to have infrastructure software up-to-date and the best vendor support stage
ITIL© Capacity Management - responsible for reporting the capacity of IT infrastructure in order to ensure that we are able to deliver the agreed service level targets in a cost effective and timely manner

IT Infrastructure Specialist Resume Examples & Samples

To provide 3rd line and SME support to Barclays File Transfer environment, primarily supporting connect direct and sterling file gateway technologies
The role provides exposure to leading edge software technology and underlying platforms operating mission critical services to the group
Represent the Middleware by operating as Middleware Technical Lead, providing key input into technical designs for a variety of projects
This role will also provide SME and 3rd level support for Sterling Integrator and Connect Direct technologies
Responsible for the implementation of all changes to MFT components, from request for change or project initiation through to deployment and review, to support the continued availability, effectiveness and risk compliance of the infrastructure
To pro-actively maintain or enhance computer systems/ infrastructure components and services, maximising use of available resources to ensure that business objectives are met and deliverables achieved to agreed timescale, budget and quality
To take responsibility for completing tasks, focusing on requirements and planning to meet client needs, which the job holder helps to identify, advise and recommend technical solutions based on experience and Industry knowledge
In depth experience of working in a 2nd/3rd line IT support or project delivery environment (ideally previous experience within Middleware, JAVA or related technology)
Skilled in incident, problem and change management - ITIL accreditation preferred
Analytical ability including root cause identification and pro-active service improvement
Change Management/Project build, test and implementation of Middleware/ JAVA or Web services components
Ability to understand and influence high level technical design of Middleware components
Software maintenance and patching
Team worker/team player

Senior IT Infrastructure Specialist Resume Examples & Samples

Capacity planning, performance & workload management ( TASM)
Knowledge with Installation, Backup & recovery tools, Unity, Data Mover etc
Expert with management tools - View Point, Teradata Studio, Administrator, PDCR, CPPT etc
SQL & System Optimization- Compression, Ferret, DBS Control etc
Keep current on the technology. Lead platform upgrades. Develop and contribute to strategic vision for the Teradata platform
Support release management & version control
Should work in the AGILE Environment
6-8 years solid experience as Teradata DBA
Experience on Workload Management, performance tuning & optimization, Statistics collection
Good knowledge on Indexes, teradata dictionary, PDCR, DBQL etc
Proficiency with backups through NetBackup
Unix Scripting
TTU Installation
Should have worked on Teradata 14.10 or higher
Bachelors/ Masters in Computers/Electronics

IT Infrastructure Specialist Resume Examples & Samples

Handling System generated Events, user incidents and troubleshooting user issues
Implementing Change Requests and Service Requests
Handling Major Incidents as per the established process
Escalating issues to respective Second Line teams and Management as required
Working with other IT teams to resolve technical issues in a timely manner
Enforcing change control standards and procedures
Participation in project work as agreed with manager
Participation in rota (shift work) (24 x 7)
Good knowledge of Windows and UNIX/Linux Operating Systems
Strong troubleshooting skills with demonstrated ability to learn new technologies
Good knowledge of ITIL Concepts (ITIL Foundation certification preferred)
Confident and able to communicate effectively different levels of technical understanding
Coordinate and post responses, provide related reporting and maintain procedure documents
Identify, document and flag the incidents where investigation cannot be progressed further due to missing or insufficient information
Improve the access monitoring activities by enabling the automated methods
Act as technical first point of contact internally and externally for technical queries and escalate as appropriate
Knowledge Management – Sharing of knowledge with the peers for self and team development
Service Improvements – The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation
Hold a relevant third level degree or equivalent (a Bachelor Degree with a Science or Engineering)
Experience in Infrastructure Support
Mandatory to work in rotating shift including night shift (9 hour shift 5 days a week including Saturday/Sunday)
Flexible approach to working hours and be adaptable to change
Knowledge of operating systems such as Windows, UNIX, Databases Oracle, MS SQL, Sybase & DB2, Middleware (minimum one technology)
Professional Certifications preferred (ServiceNow, Autosys, Netcool etc.)
Should have worked extensively on more than one of the above tools and must have comprehensive knowledge around ServiceNow and Autosys tools
Ability to work in a pressurised banking environment and be able to deliver against tight time scales. Ability to work under pressure and continue to support users and applications
Basic understanding of Banking/Finance domain
Process oriented and able to follow through on all issues raised by clients in a timely manner
Actively be involved with the service improvements and meeting the agreed SLAs
Should understand the risk in system and escalate immediately to team lead
Good working knowledge of the access monitoring tools
Excellent written and oral communication skills required to communicate with global customers
Oral Expression: Communicating effectively by word of mouth
Written Expression
Communicating effectively in writing. Including technical documentation, detailing procedures for the benefit of the whole team
Good analytical and logical skills : Acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts.- Sound knowledge of ITIL best practices
Good Interpersonal skills

IT Infrastructure Specialist Seniors IN Resume Examples & Samples

EMC Networker, EMC Avamar & Data Domain, and EMC Data Protection Advisor
Windows, Solaris, and Linux operating systems
Backup and recovery solutions
Root cause analysis to drive process improvement
End user system operational support
IT systems analysis, design and development

IT Infrastructure Specialist Resume Examples & Samples

Facilitates prompt and efficient incident resolution
Ensures incident, request, and problem management processes are followed as required and reviews reports/meets with service managers to prevent re-occurrence of the problem
Maintains an up to date knowledgebase of current service practices and techniques
Provides weekly status reports on service interruptions detailing root cause and resolution
Provides monthly metrics reporting on key service metrics
Reviews and approves changes to production systems; Ensures Change Management processes are followed
Work with internal and partner IT teams to resolve day to day application issues
Work with project teams and partner IT groups to test and launch new/updated applications internally and at partner call centres
24x7 availability through a scheduled duty manager rotation
Possess very strong customer focus
Excellent business acumen
Professional approach in your dealings with others
Able to engage in multiple priorities at once, making efficient and timely decisions
Well organized, with the ability to set priorities and manage time effectively
Proficient at designing presentations and reports using Microsoft Office tools
Comfortable presenting reports to team members and/or leaders
Knowledge of or ability to learn the technical aspects of the infrastructure used to deliver services

IT Infrastructure Specialist Resume Examples & Samples

In terms of technology, you will be expected, to gain knowledge and experience of
Storage technologies
Server platforms
Virtualization/hypervisors
Data Centre and Cloud migrations
Cloud technologies
Linux/Unix operating systems
DevOps
Automated environment provisioning and orchestration and
You can also focus on the performance aspects of IT infrastructure across a global IT landscape. Ultimately you will be developing in depth technical knowledge as well as gaining a broad understanding of IT as a whole
Minimally a completed technical education at higher professional education level (Bachelor’s degree; HBO in the Netherlands)
A minimum of 4 years of relevant experience
Fluent in Dutch and English, written and verbal
Creative, client focused and you have strong analytical skills
Project and/or Consultancy experience is a plus

Maintenance / IT Infrastructure Specialist Resume Examples & Samples

Responds to both customer and hotel staff reports of non-functioning equipment immediately
Maintains problem log book to record the equipment in need of repair and prioritizes efforts accordingly
Reports any hazards or injuries in the department or hotel and takes immediate action to correct
Maintains rooms in operating condition by performing repairs as needed
Understands the Room Preventative Maintenance Program (R.P.M.)
Prepares preventative maintenance cart for use each day
Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed
Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc
Performs preventative maintenance throughout the hotel
Creates absolute guest satisfaction by embracing and operating within the RED service philosophy and by exceeding guest expectations

IT Infrastructure Specialist Resume Examples & Samples

A TS/SCI clearance with CI Polygraph examination
Must Meet DoD 8570 IAT Level 3 Requirements to include training or certification on the OS platform and predominant Database platform supported
Bachelor of Science in IT, Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or a related field
ISC2 CISSP (or Associate) Certification
Working knowledge of VMware environment as evidenced by VMware experience or VCP5-DCV certification
Cisco CCNA Certification
Familiarity with NetApp Fabric Attached Storage (FAS) administration

Field IT Infrastructure Specialist Resume Examples & Samples

Manage new customer site infrastructure startup projects from beginning to end
Order all hardware for the new site using Ryder-defined processes and procedures
Order services for the new site utilizing Ryder-defined processes and procedures
Engage other support teams to insure a successful on-time startup
Install and configure hardware and software at the new startups, including but not limited to: network hardware, workstations, handheld computers and printers
Provide assistance to field sites in troubleshooting problems, either by phone or onsite, as required

IT Infrastructure Specialist Resume Examples & Samples

To ensure implementation of IT Services policies and guidelines by defining milestones, development, implementation and maintenance for IT services and solution. Focus is on Infrastructure services or solutions management
To Monitors IT projects, from Service or Solution Management perspective, and ensures that quality standards and processes are met. To Manages the change request process for service or solution enhancements (CRs) and their implementation
Co-operation with both internal and external stakeholders to ensure services as per defined SLA
Ensure effective control of the service providers for managed services as per defined SLAs
Service Management for WAN / MAN (SNX) & Internet Service providers
Manage and Plan IT infrastructure (Server, Storage , Networks, Virtualization) based on growth projection & SLA results
Capacity management for the IT Infrastructure Services based on growth and business requirement
Knowledge of IT Infrastructure landscape including Server , Storage, Virtualization, LAN , WAN, Backup etc
Understanding of Information security policies and process
Experience in IT demand & service management, vendor management

IT Infrastructure Specialist Resume Examples & Samples

Configuration and maintenance of client, server and network devices, and experience with domain administration and active directory
Experience supporting manufacturing and business applications
Ability to support and deploy Microsoft client and server operating systems including HyperV
Experience in using and supporting the Microsoft Office suite of tools
Microsoft certifications
MCITP
MS Certified IT Professional, MCDST
MS Certified Desktop Support Technician
MCP – MS Certified Professional
Experience interfacing with or supporting infrastructure needs of a process-control environment
This position will be located at our Grifton, NC facility. Some mileage is reimbursed for travel to non-home location. Relocation assistance is available.**

IT Infrastructure Specialist Resume Examples & Samples

Configuration, management and troubleshooting of the HP Blade Enclosure & Blade switch within Data Centre environment
Setup, installation and support of the HP Blade Server in Data Centre
SAN & NAS connectivity and storage provisioning within VMWARE. Recover point replication and Site Recovery Management deployment
Installation, configuration and support of the Microsoft Windows 2012 OS in Virtual environments
Build and manage Active Directory, DHCP, DNS, LDAP in accordance with project specifications
Deploy and manage MS SQL Server 2014, MS Clustering and Windows 7 clients
Install, manage and troubleshoot VMWare Vsphere 6.0 Hosts with VMotion, HA, Distributed Resources Scheduler, Enhanced vMotion Compatibility, VDSwitch
Manage VM VCenter (User access control, Core services, Server plug-ins, Server interfaces, Site Recovery Manager)
Bachelor's degree holder in Computer Science, Engineering, or related discipline
Microsoft, VMWare or HP certified candidates advantageous
At least 8 years hands-on experience within each of the relevant domains (Microsoft, VMWare, HP, EMC)
Have previously worked in a project environment and have Data Centre experience
Able to work independently and deliver tailored solutions and infrastructure with no supervision

IT Infrastructure Specialist Resume Examples & Samples

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Good analytical and logical skills
Sound knowledge of ITIL best practices

Senior IT Infrastructure Specialist Resume Examples & Samples

Our vision—IT delivers global exceptional experiences that drive unprecedented value and operational excellence through thought leadership, simplification, and innovation
Our Strategy—Deliver Next Generation, Secured Data Center & Network Services
Our Execution Plan—Leap frog architecture & technology in our data center redesign, Build in resiliency & Disaster Recovery capabilities, Reduce TCO, Migrate & Consolidate Applications, Expand IaaS capacity & utilization for improved speed to provision, Rebuild & Deploy our Service Catalog, Improve our Global Network
Note ** The qualified candidate for this position will be required to work in 24x7 rotational shifts
Event Management process includes managing monitoring applications which monitors infrastructure, services and applications in a high-availability production environments. Careful monitoring of the availability and performance of systems at the infrastructure and application levels is a crucial piece of finding and resolving issues before they impact our customers, and enjoy being a front-line res ponder for analysis and troubleshooting of critical issues impacting hundreds of thousands of users utilizing an expert background in development best practices
Major Incident Management process which includes L1 triage, Business impact validation, major incident invocation, ownership, escalation, communication and restoration of service. This position will utilize service management, event, incident and major incident management best practices to support affected business units by managing, directing, coordinating and communicating across multiple technical and non-technical teams which include application, infrastructure, third party suppliers, and business units
Be the first responder
Set up Monitoring for the network, infrastructure and applications with the tools provided
Monitor the network and infrastructure for the enterprise
Verify and validate the issues within environment
Able to use the tools provided to triage and escalate critical and major issues within the environment
Ability to understand the current tool set, as well as recommend tools that will enhance our ability to better monitor the environment
Delivering standard incident and major management processes
Overseeing all Priority 1, Priority 2 tickets through to restoration of service including Priority 3 incidents as warranted
Identify correct technical and non-technical teams and engage them for restoration of service
Coordinate and manage technical teams during service restoration
Driving response team to resolving incidents within established service times
Accurate, appropriate and timely communication to internal and external stakeholders
Liaise with external third parties within a complex multi-supplier environment to facilitate prompt restoration of service
Escalate incident tickets as required
Ensure timely restoration of service is the first priority to reduce their impact on business
Provide timely feedback to senior management regarding issues affecting quality of service to clients
Communicate with business units and second-level support to ensure prompt incident resolution
Facilitate teleconference forums
Remaining engaged through to service restoration and ensuring senior leadership is aware of activities being carried out
Overseeing emergency changes as related to a current service interruption
Preparing post incident review documents and attend problem management review meetings to ensure determination of root cause
Investigating and coordinating incident restoration of service for all escalated incidents
Deliver quality of service by adhering to Symantec’s methodologies and standards
Work different shifts to cover 24/7 operations
Degree/diploma in Information Systems or related industry with 8 years’ experience
At least 8 years of experience in an IT function, of which 3 years of experience has been in a second line support role or leadership role
ITILv3 Foundation certified
Advanced trouble shooting skills
Experience and conversant in the use of incident, problem and change management processes according to the ITIL framework
A high level of experience in managing high pressure situations and stakeholders
Capacity to provide strong leadership under duress in combination with the ability to make concise decisions that have broad impacts
Knowledge of continual service improvement structures, processes, planning and reporting requirements
Broad based foundation of IT knowledge with an intermediate to advanced technical understanding of client/server technologies, virtualization, application management, networking and security principles, network storage and data center
Excellent analytic, organization and facilitation skills; not limited to questioning skills, call control, professionalism, and multitasking
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Candidate should possess excellent written and verbal communication skills
API Integration Skills
Python Script Programming Skills are good to have
Working knowledge of Practical Extraction and Report Language (PERL) scripting
Experience in technical writing
Familiarity with EM7 Science Logic monitoring and management software is a plus

IT Infrastructure Specialist Resume Examples & Samples

Installs, upgrades, and configures network printing, directory structures, rights, security, and software on file servers
Possesses technical knowledge and is capable of administering the standard network operating system environment
Performs network troubleshooting to isolate and diagnose common network problems
Installs, configures, upgrades and maintains end user computing and telecommunications systems
Supports hardware and software components as required and has the ability to troubleshoot these; such as servers and switches, printers, copiers
Installs, upgrades and configures network printing, folder structures and user access rights per corporate standards
Interfaces with IT management and other IT personnel for overall equipment standardization and hardware requirements
Performs and insures backups of all network servers and critical user data
Associates Degree or equivalent from two-year college or technical school OR
Minimum of six years network/computer experience and/or training OR
Equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees in the organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Networking knowledge including subnetting, VLANS and routing
Knowledge using Microsoft Office products including Word, Excel and PowerPoint
Microsoft Certifications such as MCP, MCITP, MCSE, MCSA
Networking certifications
Knowledge of ITAR and EAR regulations
This is an office based job
May be frequently exposed to the risk of electrical shock, radiation and moderate noise levels

Senior IT Infrastructure Specialist Resume Examples & Samples

Document and work tickets with relevant information
Manage individual workload and update Team lead weekly
Update work information, change logs, resolution in incident management systems
Provide cross-functional communication with other technical operations groups
Highly organized and able to coordinate with other team members
Participate in on-call rotation and provide after-hours support
Develop reporting for application performance and uptime
Develop the relationships between infrastructure and applications
Build logic within tools to automate process’s
Share Knowledge of application discovery with other team members
Document completed work
Learn from application owners and provide solutions concerning the best way to monitor their application based in their input
Participate in managing monitoring applications
5+ years’ experience as helpdesk/service desk coordinator in Large Data center environment
5+ years’ experience utilizing a ticketing system such as Remedy, Service Now is required
5+ years’ experience in an enterprise environment
One or more relevant certifications ITIL, BICSI, Comp TIA, CCNA
Operating systems (Windows desktop and servers, IOS, Linux )
Understanding of OSI model, TCP/IP networking components, DNS, Active Directory and LDAP

Principal IT Infrastructure Specialist Resume Examples & Samples

The engineer in this role will be designing, implementing and maintaining enterprise directories in complex and diverse environment with multi-vendor products
Own Root Cause Analysis and Problem Management for ALL Severity 1 & 2 issues
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Install, configure, and maintain Active Directory and third party software utilities for hardware systems within company operational guidelines
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps
Provide training as required
B.S. degree in a computer science, information technology and computer related discipline or 10 + years IT work experience in a global information technology infrastructure environment
Expert knowledge of AD, ADFS, PKI in Windows Server 2012, Windows Server 2012 R2
Identity Management LDAP Directories – Preferred Micro Focus NetIQ Experience
Windows Clustering – VCS including Storage Management
Knowledge of NetIQ Identity Management Quest Active Roles Server (ARS) are preferable
Extensive experience with infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows; Physical Server architecture; Virtualization Technologies (e.g. VMware, HyperV) and LAN/WAN/Firewall/VPN network technologies
Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems
ITIL v3 Certification
Minimum 5 years overall IT experience with 3-5 years of experience working with Microsoft technologies including Active Directory, Windows File Services, and Group Policies
2 yrs. advanced troubleshooting skills around LDAP solutions such as ODSEE (Oracle Directory Server Enterprise Edition), OUD (Oracle Unified Directory) and OVD (Oracle Virtual directory) /Active Directory
Experience with LDAP architecture in a large (>800,000 user) environment
Must understand how to identify and instill industry best practices
Technical expertise including hands-on solution development and implementation experience
Team Player with proven leadership, communication, organizational, and strong interpersonal skills. The role requires significant interaction with many different teams across a global company
Must have excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers

Senior Principal IT Infrastructure Specialist Resume Examples & Samples

Acts as prime consultant on large & crucial projects that affect the organization's long-term goals and objectives
Interfaces with Sr. Management to provide and obtain information and build consensus regarding project direction
The Engineer in this role will be designing, implementing and maintaining enterprise directories in complex and diverse environment with multi-vendor products
Identify opportunities to innovate, extend and enhance service delivery everywhere possible
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation
Manage customer satisfaction through effectively communicating and managing customer expectations
BS/MS degree in a computer science, information technology and computer related discipline or 10 + years IT work experience in a global information technology infrastructure environment
Expert knowledge in administering Active Directory (AD) and GPO’s
Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 / 2008 landscape
Must have deep and thorough understanding of monitoring best practices
Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
Minimum 8 years overall IT experience with 5-6 years of experience working with Microsoft technologies including Active Directory, Windows File Services, and Group Policies
Must show a progressive advancement in responsibility including deep troubleshooting technical skills
Experience working in a fast-paced Global environment with a track record of engineering, developing, deploying, and maintaining business critical systems
Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges
Ability to establish new standards for quality, performance or productivity
Able to integrate and apply feedback in a professional manner
Able to prioritize and drive to results with a high emphasis on quality

Senior IT Infrastructure Specialist Resume Examples & Samples

Produce enterprise-level designs for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams
The person in this role will be helping to implement and maintaining enterprise directories in complex and diverse environment with multi-vendor products
Own Root Cause Analysis and Problem Management for Severity 1 & 2 issues
Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems
Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support
B.S. degree in a computer science, information technology and computer related discipline or 5 + years IT work experience in a global information technology infrastructure environment
Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies, Dell Active Roles
Experience performing administration/support with LDAP/Authentication/Authorization solutions from vendors such as Sun/Oracle and Microsoft
Knowledge in administering Active Directory (AD) and GPO’s
Knowledge of AD, ADFS, PKI in Windows Server 2012, Windows Server 2012 R2
Identity Management LDAP Directories – Preferred Micro Focus NetIQ experience
Knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 / 2008 landscape
Some understanding of monitoring best practices
Experience with infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows; Physical Server architecture; Virtualization Technologies (e.g. VMware, HyperV) and LAN/WAN/Firewall/VPN network technologies
ITIL v3 Certification is a plus
Minimum 3 years overall IT experience with 1-2 years of experience working with Microsoft technologies including Active Directory, Windows File Services, and Group Policies
2 yrs. troubleshooting skills around LDAP solutions such as ODSEE (Oracle Directory Server Enterprise Edition), OUD (Oracle Unified Directory) and OVD (Oracle Virtual directory) /Active Directory
Experience with the latest IDaaS concepts and Federated Identity solutions such as Azure Active Directory, Okta, or Ping
Ability to automate LDAP tasks on demand using PowerShell and/or equivalent automation/scripting interface is required
Experience with LDAP architecture in an enterprise environment
Experience with managing directory replication, schema enhancements to meet business requirements
Ability to translate technical issues into understandable business language for end users
Self-motivated, with keen attention to detail and excellent judgment skills

IT Infrastructure Specialist Resume Examples & Samples

Provide technical support for our business IT infrastructure at the Millport facility, including client devices, networks, servers, mobility and client solutions (e.g. standards, best practices, security, life cycle planning, road maps, R&D, etc.)
Collaborate and innovate with customers and virtual team members to develop IT architectures, develop best practices, and business continuity strategies including: device spares, refresh strategy, high availability design, and disaster recovery solutions
Develop customer relationships and end user satisfaction, demonstrate proficient communication skills (written and verbal), and collaborate with others to achieve successful results
The incumbent will have the opportunity to demonstrate project management and team leadership skills while leading significant projects of a technical nature within the site
This role will be part of the site(s) support for after-hours/on-call rotation, and local help desk
Training will be provided to enhance competencies that require further development
Bachelor's degree in information technology, electrical or mechanical engineering or equivalent combination of education and/or experience
3-5 years’ experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities
Network skills preferred: Route, Switch, Firewall/Security, Wireless, Circuit Management, Voice, VPN, general infrastructure etc. (Cisco/Meraki)
Demonstrated safety focus
Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
3-5 years’ experience in a primary manufacturing production environment preferred
Microsoft certifications – MCITP – MS Certified IT Professional, MCDST – MS Certified Desktop Support Technician, MCP – MS Certified Professional
Knowledge of statistical methods

IT Infrastructure Specialist Resume Examples & Samples

Be point of contact for Production, Development and Engineering customers, developing tactical plans in line with project initiatives and programs. Provide updates and status to management and stakeholders on project efforts
Perform System / Network Administration activities on Unix systems & Storage
Perform System / Network Administration activities on VMware Virtual environment
Perform Administration activities on Netapp and EMC Storage
Automate various System Administration activities
Develop and handover automation tasks to operations team with proper documentation and training
Install, configure, and perform upgrades on the following system management tools: Splunk, R-Syslog, Sendmail, Netbackup, Puppet and Nagios
Should be security conscious in all the system administration, development and tools configuration/management activities
Perform system administration activities such as provisioning and troubleshooting on the following OS platforms: CentOS, Redhat Linux, OEL, Solaris, VMWare, and Windows
Participate in “proof of concept” programs, implementing new technologies and tools
Should track and document all tasks, resolution provided for issues in ticketing system and project/work status to management and stake holders
Participate in 'on-call' duties outside of normal business hours as well as participate in bi-weekly maintenance windows as required
Perform support and maintenance activities of Production, QA and Development systems. Manage and document all work through appropriate work management and change control systems
Able to support systems handling credit card data, PCI Compliance systems, Systems supporting DoD and Systems with confidential and proprietary information such as source code
5 to 7 Years experience in Linux is a must
2 to 3 Years experience in VMWare
2 to 3 Years experience in Solaris
Experience in Exadata and ODA is preferred
Experience in NetApp and/or EMC Storage is preferred
2 to 3 years experience in a technical support organization (VMware/System/Storage Administration)
Should put security as a priority in all the administration and tools management
Should be able to work independently and lead/complete project as per guidelines
Excellent interpersonal and communication skills, as well as oral and written skills
Participate in off-hours, weekends and holidays on-call support as required
Ability to acquire and maintain Trusted employee status
Must be able to lift 50 lbs and work inside a data center environment
Must be US Citizen or Green Card Holder

IT Infrastructure Specialist Resume Examples & Samples

Support over 300 staff
Support over 30 different applications across three different platforms
Extended network of production workers connected remotely across the globe
Exert cost controls within the local IS Budget
Maintain, develop and expand the current I.T. Infrastructure
Implementing new systems as per business requirements
Monitoring current Systems in place thereby identifying bottle-necks/potential bottle-necks, and pre-empting failures that can put deadlines and business at risk
Provide a Systems Consultancy role to Xerox sales team in providing innovative and cost effective systems solutions
Maintaining and following backup / Disaster Recovery policies and procedures using various backup and restore solutions
Maintaining systems to minimise risks of virus attacks, intrusion and inappropriate use of the Managed Services network
Ensure data integrity and security and compliance with ISO 27001
Ensure Process/Quality compliance with ISO 9001
Will have post graduate experience in a system support role, having been involved in at least one major system deployment
Must have direct and demonstrable experience of at least two of the following, Windows Server/Client Admin, Unix Admin, Oracle/MS SQL DBA, VPN technology deployment, Network management, Anti-Virus technology deployment, Adobe applications support and Windows application support
Degree level in a Computer related science. Additional management and financial qualifications are advantageous
A complete understanding of Windows and UNIX computing environment in all aspects
A thorough understanding of Client/Server technologies in both UNIX and Windows environments and the ability to architect system applications
A thorough knowledge of Oracle, Microsoft SQL and MySQL
A thorough knowledge of Virtualisation including VMware vSphere and VMware View
A thorough knowledge of Storage Area Networks, in particular SANs offered by IBM and NetApp
Good knowledge of popular COTS packages and the maintenance methods used to support such products
A thorough knowledge of Networks
Excellent negotiation skills to liaise with suppliers
Communicating, knowledge sharing and working effectively within a well-motivated functional team
Documentation skills to ensure Systems Operating Procedures are maintained
Ability to work flexibly, in ‘out of hours’ operation mode to ensure updates and patches can be applied to servers and network components without any interruption to production
A ‘customer first’ attitude to deal with customers at all times in a friendly and efficient manner
Ability to work is a process environment, delivering to schedules ever mindful of the customer
The nature of this position requires staff to occasionally work outside normal hours. Flexibility in the working day is essential in order to achieve the SLA
Language skills are an added bonus for a globally based business
Driving license essential

IT Infrastructure Specialist Resume Examples & Samples

Graduated / equivalent with a minimum of 5 years relevant information technology infrastructure, project management
Good knowledge in servers, storages, networks, databases, Digital/Web/Online technology and etc
Skills in project and stakeholder management or management of multiple information technology projects
Skills in managing multiple systems in a complex environment
Certificates (Helpful)

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