Infrastructure Manager Resume Samples

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C Funk

Clinton

Funk

740 Wisozk Flats

Philadelphia

+1 (555) 693 3160

740 Wisozk Flats

Philadelphia

Phone

p +1 (555) 693 3160

Experience Experience

Philadelphia, PA

Infrastructure Manager

Philadelphia, PA

O'Kon LLC

Philadelphia, PA

Infrastructure Manager

Ensuring awareness of the Team processes and management updates among all shifts
Supporting Shift Leads in management \ coordination of shift work where necessary
Supporting and performing Server and Network & Telecom related tasks, activities
Ensuring that Corporate CITMP and Security policies related to all supported products are followed
Helping to achieve and maintain productivity and quality objectives by their individual contribution to the CTI infrastructure
Managing support issues with 3rd party vendors to full resolution of problems, escalating as necessary and taking responsibility for all decisions throughout
Managing a Fortinet Firewall cluster including its configurations and rule sets

Dallas, TX

Rohq-cti-infrastructure Manager

Dallas, TX

Kirlin, Zulauf and Barton

Dallas, TX

Rohq-cti-infrastructure Manager

Ensure prompt updates of region change management metrics into the Global Management Reporting System
Collate and analyze change statistics and metrics, facilitate Change Control Manager the details for resource planning and opportunity for process improvement
Perform 1st level analysis of change deviation requests, i.e., Priority 2 Business Critical (Expedited) change requests and freeze period change requests
Ensure compliance to the Citigroup Information Technology Management Policies, Standards and Procedures
Maintain currency in the technical and functional knowledge of the Change Management Processes and Tools
Ensure compliance to Citigroup Information Technology Management Policies (CITMP) and Standards
Communicate and enforce compliance to the Change Management policies, standards, procedures to users

present

Boston, MA

Senior Infrastructure Manager

Boston, MA

Hyatt-Dietrich

present

Boston, MA

Senior Infrastructure Manager

present

Developing and documenting standard operating procedures and best practices through on-going evaluation and continual improvement
Responsibilities will fall into three broad categories: Network / Infrastructure Operations, New Technology Deployment, Team and Personnel Management
Manage a global team of full-time employees, managed services, and vendor partnerships
Administers and manages problem management for desktop support and service desk environments and all facets of our End User computing environment
Handle escalated issues and work closely with the operations team to resolve issues. Validate problem descriptions and perform detailed problem diagnosis
Management of infrastructure initiatives within data center, campus user locations, and widely distributed branch network
Manage employee and contractor engineering personnel

Education Education

Bachelor’s Degree in Computer Science

University of Cincinnati

Bachelor’s Degree in Computer Science

Skills Skills

Highly organized, detail oriented, extremely responsive and able to prioritize a large number of tasks
Ability to deal collaboratively, diplomatically, and successfully with customers, co-workers and other professional colleagues, managers, and staff
Ability to provide clear and detailed documentation of program management functions and project plans
Strong process orientation; attention to detail
Ability to communicate clearly; lead audio meetings; very strong in both written and verbal communications
Capable communicator, able to think strategically, manage budgets, and be an effective team leader
Strong knowledge in the following
To be responsible and accountable for changes affecting the Agilti infrastructure and that such changes take place in a controlled and auditable manner
Ability to quickly expand scope of responsibility
Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment

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TDM Infrastructure Manager Resume Examples & Samples

Minimum 10 years' experience in IT in progressive hands-on technology and leadership roles REQUIRED
Minimum 5 years' experience managing project delivery and technology delivery REQUIRED
Minimum 5 years' experience working with (engineering, managing delivery of) internet technologies, internet services architectures, cloud services and client/server solutions, and Sharepoint technologies REQUIRED
Possesses significant knowledge of network, storage, virtualization
Ability to successfully build value-add relationships with application clients in providing technology leadership on a portfolio of projects and operational processes
Ability to drive technology teams on technology adoption
Ability to manage a highly diverse team of engineers across all aspects of infrastructure services
Excellent knowledge of application development, database, middleware
Experience in technology solution design and delivery
Excellent communication skills, analytical skills, and a highly professional attitude. Use of Microsoft Visio, Word, PowerPoint, and Excel

Senior Infrastructure Manager Resume Examples & Samples

Responsible for the effective development and implementation of programs to ensure that all Information Systems products and services continue to improve the level of service provided to ensure we achieve and maintain a competitive advantage
Administers and manages problem management for desktop support and service desk environments and all facets of our End User computing environment
Coaches and develops a team of subject matter experts by identifying areas of strength and opportunities for improvement. Monitors employee goals and action plans and measures progress. Provides collaborative career development guidance. Communicates thoroughly and concisely when giving individual feedback and when directing the team. Readily accessible to the team
Resolves issues for internal customers and the team. Takes initiative and conducts follow-up to ensure employee and business issues are resolved in a satisfactory and timely manner consistent with all company polices and expectations. Able to navigate and negotiate through sensitive and complex issues. Demonstrates strategic thinking when pursuing issue resolution and end objectives
Leads the team by delivering on commitments and managing by example. Demonstrates an approachable, consistent, and professional demeanor. Open to varying opinions and constructive feedback. Motivates team members to action. Recognizes and reinforces personal and professional accomplishments. Ensures all interactions and activities are consistent with TIAA mission and values
Organizes, plans, and monitors multiple activities, people, processes, and resources. Manages the day-to-day service delivery of team members to ensure all action plans, goals, and objectives are completed in a timely manner, with high quality, and within acceptable financial parameters
Facilitates the initiatives relating to all human resource requests including recruiting, training and development, career development, and compensation. Makes recommendations regarding salary, rewards/recognition, promotion, etc., for all direct reports and oversees these functions for the team
Facilitates the gathering, monitoring and analysis of the operational metrics, ensure that the organization is properly measuring the most relevant information to accurately manage business operations. Ensures that all relevant and required processes and procedures are followed. Ensures the presence of standards and procedures to support the information needs of the business in a flexible, efficient but secure environment. Promotes opportunities for continual improvement
Develops, maintains and strengthens relationships with key business partners to enable effective planning of business requirements. Works with business partners to identify opportunities to address longer-term business needs and provides input to long-term strategies
At least 10 years’ work experience in VIP / Executive production OR desktop OR A/V support role
Prior experience with ITIL standards (certification a plus)
Prior experience managing large teams
5-10 years managing large Information Technology (IT) or Business Operations teams providing technical services to end users

Infrastructure Manager, Server Administration Resume Examples & Samples

Responsible for managing Core System Administration team for UNIX, Windows and VMWare Infrastructure
Responsible for supporting multiple projects, Major/Minor Releases related support
Participate in supporting/executing Disaster recovery exercises
Responsible for Security/Audit and Compliance and remediation across entire OS infrastructure
Responsible for managing 24x7 support schedule for production support system administration team for all OS towers
Responsible for managing SLAs across the server infrastructure towers – incidents, requests and change management, performing root cause analysis for critical incidents
Work with peer infrastructure teams on creating/improving the broken processes and workflow
Responsible for managing individual resources and tech-leads for multiple towers
Effective management and coordination of onsite, near shore and offshore resources
Responsible for providing metrics reporting across all server infrastructure towers
Drive change and continually seek improvements to bring IT organization to the next level
Excellent knowledge of entire application stack consisting of Network/server
Hardware/OS/SAN/NAS/Database/Middleware
Excellent knowledge of High availability, Clustering and disaster recovery scenarios
Excellent knowledge of Security, audit, compliance
Good knowledge of monitoring Tools (Tivoli, Netcool), Backup/Restore (TSM)
Excellent knowledge of Databases (Oracle, Oracle-RAC), Middleware (Websphere
Application server, Weblogic, MQ series) technologies
Well versed with various DR scenarios and strategies

Infrastructure Manager Resume Examples & Samples

Facilitate daily workflow distribution amongst the available staffing base for specific command center function (ie Level-1 Infrastructure Operations or Service Monitoring). This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
Serve as the initial consultation point for all staff that require supervisory inputs to handle an operational situation, engage operations managers, senior technical resources, and senior management as necessary
Foster a collaborative work environment and maintain a floor presence and approachability that enhance the performance of the team and maintain a culture of operational excellence
Assist in escalations and senior/executive management communications during high severity incidents
Assist in preliminary assessments/screenings of applications for positions in the Command Center
Assist in providing training to new hires

Rohq-cti-cco Global Report Management Services Infrastructure Manager Resume Examples & Samples

Five years of management experience
Knowledge of IBM OnDemand, CAView, WebView, Web Viewer, program management
Ability to support global initiatives, multitask, risk and control
Ability to manage cross-functional teams

Infrastructure Manager Resume Examples & Samples

7+ years of IT experience; 5+ years in a Senior System Administration; 2+ years of experience developing high level and detail design documentation specific to infrastructure solutions
Bachelor's Degree in Computer Science, Information Systems or a related field
Knowledge of LAN/WAN Cisco products, Server (MS Windows Server 2003 and greater), Directory Services (AD 2003 and greater), Exchange 2003 and greater, HP and EMC Storage Platforms, HP Server Hardware and VMWare (ESX 4 and greater)
In depth knowledge of network and datacenter design/architecture
Understanding of fundamental areas of IT Service Management, Project Management concepts and ability to lead a team of technicians and analysts
Microsoft Certified Systems Engineer (MCSE)
Strong analytical and problem-solving skills
Cisco Certified Network Associate (CCNA)

Infrastructure Manager Resume Examples & Samples

Degree in Mechanical or Electrical Engineering, or closely related discipline or equivalent work experience
Proven and relevant experience as a Facilities Manager or Supervising Engineer including management and project management experience
Project Management, LEED, H&S or similar qualifications are a plus
Experience within a data center environment with knowledge of the following systems - 500kW generators, bulk fuel storage systems, 500kW UPS's, ATS's, STS's, -48VDC power plants, chillers & CRAC/CRAH's, aspirating smoke detection, pre action and clean agent suppression systems
Build or maintenance experience of 5,000sft Tier III data center facilities and A-Class office environments
Understanding of Uptime Tier rating system, TIA 942 Data Center Standards, ASHRAE TC 9.9
Proven experience of managing infrastructure projects with a value of �5M+
An innovator and strategic leader, with proven team management experience
Willingness to be on call 24x7 for support and escalation calls as typical with roles of this nature
Willingness to work occasional weekends or onsite attendance as required for planned or emergency events
Willingness to travel within the APAC region
In-depth knowledge of BMS/DCIM/PMS systems
High level understanding of data center IT systems (telecom networks, switches, routers, servers, storage, cabling systems) is a plus

Senior Infrastructure Manager Resume Examples & Samples

Management of infrastructure initiatives within data center, campus user locations, and widely distributed branch network
Champion new technology initiatives through demonstrations and pilots
Evaluate vendor proposals and negotiate terms. Hold vendors accountable for delivery and SLA terms
Lead refresh and upgrade efforts for desktops, peripherals, router/networking, servers, printers, phones, etc
Create detailed plans to track complex efforts affecting up to 1,200 sites. Track and communicate progress accurately and often
Plan and manage execution of all technology components associated with major office or campus relocation, including telephony, networking, server infrastructure, workstations, etc
Willingness to embrace and drive change. Innovative problem solver. Naturally curious
Comfortable communicating cross-functionally and across management levels in formal and informal settings
BA/BS degree with a focus in Computer Science or Software Engineering or equivalent practical experience
Minimum 8 years of experience in technology and at least 3 years of infrastructure experience
Hands on experience managing infrastructure efforts requiring coordination across multiple internal and external teams
Comfortable working with a wide breadth of technologies

Lead Infrastructure Manager Resume Examples & Samples

7 years minimum work experience with performing and coordinating and resolving technical issues
7 years minimum work experience coordinating and facilitating problem resolution in an IT environment by engaging a variety of IT support teams
7 years minimum working experience in an IT analytical role with experience escalating issues for resolution to appropriate groups and management to avoid reoccurrence of the same problem
5 years minimum working experience in an infrastructure/production support environment, and understanding of network infrastructure concepts and computer operating systems

Infrastructure Manager Resume Examples & Samples

7+ years of IT experience that includes 5 years in a Senior System Administration role and at least 2 years developing high level and detail design documentation specific to infrastructure solutions
Knowledge of LAN/WAN Cisco products, Exchange 2003 and greater
Exceptional analytical, problem-solving,and vendor management skills

Production Service Infrastructure Manager Resume Examples & Samples

Liaise with Capital Markets IT and Infrastructure to address business needs and drive key initiatives
Drive execution of infrastructure initiatives and provide regular program reporting
Drive continuous improvement of services and processes to improve operating environment
Improve usage of tools and automation to drive efficiency
Identify and evaluate technical solutions to address tactical or strategic needs
Work to improve DR strategy and improve resiliency
Develop performance metrics and monitoring of core services
Build and maintain strong relation with technology teams and business partners
Must have a Bachelor’s of Science degree or equivalent
Excellent priortization, organization and management skills
Strong infrastructure background
Concrete unstanding of automation (scripting & SQL)
Well versed in networking protocols and topologies
5+ years of experience in infrastructure
Ability to multitask and juggle competing priorities
Ability to influence and lead technical discussions
Translate business requirement into IT solutions
Solid project management skills

Infrastructure Manager Resume Examples & Samples

5+ years of experience in providing network operations support; experience supporting a network with 1000+ nodes is preferred; NOC (Network Operations Center) experience is highly preferred
Strong experience with scripting languages such as PEARL, TCL, must be able to pick up scripting requests quickly and produce results within a given time frame
5+ years of supervision/leadership in a network operations or other enterprise technology support environment is absolutely required; NOC Management experience highly preferred; executive communications and crisis management experience is highly preferred
Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc.)
Expert level working knowledge of Cisco routers and switches and WANs (T1, T3, MPLS)
Expert level working knowledge of three of the following routing protocols - EIGRP, BGP, OSPF and RIP
Any of following industry certifications are highly preferred

Infrastructure Manager Resume Examples & Samples

5+ years management experience in an IT operational function
3rdlevel IT degree, Computer Science, IT related
In-depth knowledge of Linux (RHEL), Apache, MySQL, various scripting technologies
Experience in system and data architecture with adherence to ITIL and PCI-DSS
Experience managing and leading teams
Experience in the card/mobile paymentssector favourable
PCI-DSS experience

Lead Infrastructure Manager Resume Examples & Samples

Ability to work under pressure in a fast paced environment running multiple projects simultaneously, must be capable of managing uncertainty and change in a less defined environment
Thrive in a multi-tier support environment, on-shore/off shore support structure
Escalation and incident triage
Must display the ability to provide clear, precise and timely communication
Able to manage users expectations and work autonomously
Experience building and supporting large scale infrastructure projects within financial services company
Exposure included but not limited to supporting projects for trading applications infrastructure, high availability environment, clustering, SDLC and disaster recovery planning
Cloud implementation strategy, exposure to AWS and/or private cloud implementations and best practices
Minimum 5 years - current or previous - hands-on experience with market data, trading systems, equities, asset management, and relevant/related IT systems REQUIRED
Minimum 5 years people and process management/leadership experience in equities, trading, asset management, and market data environment REQUIRED

Infrastructure Manager Resume Examples & Samples

You should responsible for day to day operation, including data center, systems, network etc
You will cooperate with stakeholders to analyse the business needs of application and infrastructure
You still need to ensure all the infra projects could be delivered smoothly and improve the process if necessary

Critical Infrastructure Manager Resume Examples & Samples

Preventative Maintenance contract and vendor management: HVAC, Fire Suppression/Water Detection, Uninterruptible Power, Power Distribution, Backup generators, DC Power Plants, Cabling/Wiring, General Maintenance, Cleaning, and Asset Management
Capital and Operational Expense budget management
Develop and manage capital projects to expand, upgrade, or build new critical facilities using the components above and knowledge of general construction practices
Manages team to handle planned and unplanned emergency work through the use of efficient scheduling and on-call rotation management
Evaluate vendor performed work including maintenance, repairs, and new equipment deployments
Establish and ensure TWC protocols are being followed including: Standard Operating Procedures (SOP) with vendors; review and validate procedures before any vendor work is scheduled. Coordinate all planned work with the local management using the appropriate TWC change management policies and procedures. Create and implement MOP (Method of Procedures)
Manage and present capacity reporting , trending and forecasting data to management for budget and capital planning purposes
Provide regular performance and management reports for each site on key metrics including unplanned events, recent changes, and capacity forecast
Ensure team performs in consistent, measurable ways that are common across the Critical Infrastructure group
Establish and maintain written, verbal, and online communications channels with regional management to insure they are always up to date for their respective facility

Infrastructure Manager Resume Examples & Samples

Facilitate daily workflow distribution amongst the available staffing base for specific command center function (ie Service Monitoring or Level 1). This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
Serve as the initial consultation point for all staff that require direct supervisory inputs to handle an operational situation, senior platform leads, and senior management, as necessary
Retain and recruit top level staff member and foster the development of those individuals who want to take a leadership role
Possesses the necessary technical skills and managerial acumen required to drive critical issues to resolution through direct engagement and collaboration with partner organizations across CTI
Possesses intermediate knowledge of the technology infrastructure supported by the Command Center

Infrastructure Manager Resume Examples & Samples

Maintain close relationships with key stakeholders to ensure technology services are meeting the needs of the business – especially in relation to delivery, availability and responsiveness of those systems
Influence the strategies and activities across the technology service delivery teams to ensure the organisation’s priorities and needs are met
Overseeing the IT Infrastructure and support budget of ~$45MM per annum supplied through ~30 FTE and 300+ contingent workers
Manage the ~$5MM RTS (Ready to Serve) Project budget
Manage numerous third party relationships with suppliers to ensure delivery of seamless support services
Ensure rigorous controls are in place around key IT governance processes including asset, contract, invoice and change management and disaster recovery
Tertiary qualifications in a related discipline
Minimum 10 years experience in leading large support functions with a focus on availability and productivity
Minimum 10 years experience managing significant outsourced arrangements based on delivering against key service levels
Minimum 7 years experience in managing each of at least 3 of the key technologies in support
Knowledge of the Financial Services industry and the supporting Technology
Demonstrated ability in the creation and provision of performance dashboards and current knowledge of achievable performance
Understanding of current and potential future developments in technology
Demonstrated ability in the management, analysis and presentation of support related communications
Demonstrated and current experience in managing technology across multiple sites
Broad understanding of the Business, its processes and its organisational set up
Clear understanding of how the technology supports the Business processes and ability to clearly articulate this connectivity
Ability build and maintain a network of key contacts across the business
Project Management skills
Negotiation and influencing skills
Demonstrated Leadership ability/influencing skills – to engage and drive 3rd party/internal suppliers
Change Management skills

Lead Infrastructure Manager Resume Examples & Samples

Budget management and forecasting
Strategic architecture planning for mainframe
Mainframe capacity planning/forecasting
Working with Strategic Sourcing on procurement/contracts
Planning and executing refresh strategies
Setting and planning for mainframe cost recovery and TCO
Providing Level II and II mainframe support
Managing risk for the group and working with audit
Overall project management oversight for the team
Overall team management
10-15 IBM mainframe experience
7+ years IT management experience
Experience managing budgets and forecasting
Previous experience in creating/maintaining strategic plans/roadmaps
Ability to manage remote resources
Strong oral/written communication skills
Microsoft Office (Word, Excel, PowerPoint, Visio)

Infrastructure Manager Resume Examples & Samples

15-20 years of relevant experience in the field of Technical support
Good Communication skills, excellent writing skills in English
Well-versed with LAN configuration and troubleshooting related issues Troubleshoot WAN issues
Experience in troubleshooting issues with MS Exchange/Outlook
Hands-on experience in managing issues with various operating systems like Win7 and Win XP
Hands-on experience in managing third party vendor and vendor resources
Ability to work as a team player
Additional Qualifications (preferred but optional): MCSE, CCNA

Converged Infrastructure Manager Resume Examples & Samples

Reports directly to Vice President of IT (Infrastructure). Supports additional IT teams including the database, enterprise applications and interactive technology administration teams. Acts as infrastructure point of contact and coordination for projects and support issues for application environments and multiple data centers
Responsible for interviewing, hiring, scheduling, training and providing professional development opportunities for analyst staff members. Performs performance appraisals on a semi-annual basis for each staff member
Responsible for converged infrastructure capital and operational budget planning. Works with IT management and finance department resources to develop, maintain and adhere to established budgets
Install, support and maintain all converged infrastructure as described by company and departmental policies and standards. Includes hardware support for datacenters and remote resort infrastructure where applicable. After hours work and on-call support are required
Plans and coordinates the procurement of equipment and software according to department standards and procedures. Provides project management / tracking to insure project budgets and day-to-day work schedules are being met
Create, maintain and update documentation as needed for compliance with company computer related standards (Security, SOX and PCI). Also includes technical road maps, business continuity planning and process improvement efforts
Maintains key vender relationships, procures pricing and technical specifications for equipment and projects as needed. Strategic planning as related to vendor direction and future industry and technological changes is necessary
Strong team working effort in project management and implementation is needed to ensure proper communication and coordination with other IT operations and lines of business. Maintains relationships with key departments and departmental contacts as needed for successful implementation of projects and maintenance schedules
Performs at or above the Information Technologies performance standards. Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, FTO or education
5+ years of infrastructure management
3+ years of experience in a NOC, SOC or data center environment
Strong understanding of enterprise level virtual environments, both VMware & Storage
Availability for after hours support and maintenance, on-call duties
Advance understanding and troubleshooting skills required for VMWare, storage and other environments
Ability to manage venders and contractors to accomplish IT service levels and company goals
After hours support and maintenance, on-call duties

Market Infrastructure Manager, VP-ny Resume Examples & Samples

Conduct periodic due diligence reviews with the FMIs and Agent Banks, address TPO requirements with the support of the Core Delivery team, Legal, Market Infrastructure Risk, Third Party Risk Management and CIB Resiliency teams
Identify risks and issues and articulate recommendations to ensure the most optimal and effective use of FMIs and Agent Banks in the markets where we operate
Provide detailed market expertise to support the LOBs and their clients, analyse and draft market information updates/news, conduct research and drive the opening of new markets
Support the Network Client Consulting (NCC) and Network Service Management (NSM) in responding to regulatory and audit requirements and clients enquiries including investor documentation requirements, market developments, market infrastructure reviews and market issues
Update the relevant LOBs should market events and crises situations occur, whether impacting the Agent, the FMI and/or the whole market
Participate in global projects and/or information gathering impacting FMIs and Agent Banks whether initiated by GMI or by the LOBs
Work with the LOBs to ensure the relevant requirements are met as part of the NBIA or ABIA processes when engaging with new FMIs or Agent Banks, or buying new services from existing ones
Proven experience and knowledge in the payment and securities industries
Strong relationship management, influencing and negotiation skills
Strong communication (verbal and written), analytical and project management skills
Language skills (English, Spanish)
Self starter with a strong ability to work across the global GMI team, across the Firm, developing partnerships with the LOBs that we support and the functional areas that we leverage

Infrastructure Manager Resume Examples & Samples

Portfolio management and delivery of CTO investment & productivity programs
Governance of infrastructure budget, management to plan and explain of financial variance
Provide transparency into infra consumption/spend linking technology costs more explicitly to business drivers
Escalation and management to resolution of TOP (X) identified infrastructure issues
IT Project Management experience
Ability to communicate clearly with senior management
Experience with projects in multiple technologies (distributed systems: Servers, Storage (SAN/NAS), networking (VLANS, load Balancing), functions (e.g. transaction management, risk management etc.) and industries
Experience influencing geographically distributed and culturally diverse work-groups
Familiarity with Technology Infrastructure forecasting and provisioning systems and processes helpful

Infrastructure Manager Resume Examples & Samples

Vendor relationship management of the vendor for Site Support and coordinating the Asset management process and team
Ensure timely escalation happens in case of no proper delivery from any of the team with high focus on the outsourced entities
Acting as vendor manager for other CTI internal and external vendors. Ensuring proper monthly operational review is kept controlling defined KPIs for critical vendors
Ensure required internal and external controls are kept as per the Citi standards and legal environment
Ensure adherence to corporate standards including standard operating environment and security requirements
Ensure that Site Support and Asset management teams provide accurate and timely response and resolution to all related requests and issues
Manage the end to end asset management lifecycle (procurement, inventory, warranty, repair and replacement of stolen, lost, broken assets, decommissioning)
Support CTI projects from country perspective
Follow the media management and records management processes, ensure the related activities are performed and completed as required
Perform regular control activities related to Asset ordering: Decommissioning; Annual Physical Inventory; Lost/Stolen/Faulty devices; Employee termination and moves to ensure the stock is always accurate and identify any breaches in time
Document and keep updated Site Support and Asset management related procedures according to CITMP and audit requirements
Ensuring that Corporate CITMP and Security policies related to all supported products are followed
Act as the business Supplier Risk Manager (BSRM) for the internally outsourced CTI entities
Involvement in various audit activities, including internal and external audit of the entity
Escalate problems according to country level Problem Management Procedure
Communication to staff regarding company directions, policies, new initiatives, compliance policies and compliance plans
Helping to achieve and maintain productivity and quality objectives by their individual contribution to the CTI infrastructure
Support the OneTechnology department in cross segment initiatives, oversee common processes and other ad-hoc requirements
At least 5 years of experience in IT AND 2 years of supervisory experience
Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, PowerPoint, Visio, and Project
General knowledge of Microsoft Windows desktop and Server operating systems
Flexibility to respond quickly to high criticality situations and to deal effectively with customers
Fluent verbal and written English language skills
Outstanding customer service skills
Excellent communication skills – verbal and written
Leadership skills to effectively maintain high morale and high performance team
Displayed commitment to organizational goals and strategic priorities
Self-motivated, comfortable working in bigger teams
Flexible, positive and mature mindset to deal with ambiguities of complex business problems is a must
Demonstrated ability to build high performing teams
College degree, preferably from Information Technology
Microsoft Certified Professional (MCP) qualifications or equivalent experience is an advantage

Infrastructure Manager Resume Examples & Samples

To take full responsibility for the quality of services delivered including notification and escalation of incidents and issues, as well as continuous improvement of the service
To be ultimately responsible for the quality of responses to the incidents that have been detected and handled by SDMC personnel
This role includes overall responsibility for knowledge gaps analysis, knowledge transition across shifts, training
The SDMC Operations Manager must have strong communication and people management skills, be focused on delegating and realigning resources real-time depending upon the situation, with the ability to successfully manage a remote team, ensuring neither site personnel become isolated or feel excluded from the shift
The SDMC Operations Manager assumes a responsibility for monitoring effectiveness improvement by driving alerts reduction and elimination of communication ‘noise’,
Enforced adherence to all processes and procedures, both technical and administrative, is an essential part of this role
The SDMC Operations Manager will act as a deputy of SDMC Manager supporting him on SDMC service expansion across NAM, EMEA and ASPAC regions

Infrastructure Manager Resume Examples & Samples

Manage all infrastructure projects
Define business and technical requirements
Complete infrastructure solution designs in which the hosting proposal includes design, cost, and infrastructure adds/changes/decommissions
Facilitate infrastructure build outs
Support application and hardware testing
Support implementations / “go live” / post support
Facilitate decommission of old infrastructure
Perform pre-project and ad hoc consulting based on infrastructure strategy/direction
Identify and recommend process improvements across all Infrastructure platforms
A well-rounded background in IT Infrastructure and data paths
A strong understanding of how technologies affect the data path and integration points from the end user through the application and network infrastructure, (i.e. load balancers, web servers, middleware, databases, mainframes, EMAIL, Citrix and Storage etc.)
Strong soft skills, as they will be required to lead meetings and facilitate discussions on topics
The ability to speak to both the technical and business units
Strong leadership skills along with being a self starter
Good project management skills with an understanding of the project lifecycle and project management routines (resource engagement, WBS/project schedule, status reporting, project budget forecasting/variance analysis, meeting minutes, etc.)
Operating Systems - Linux, Unix, and Windows
Application - Java (J2EE and JVM) , .Net, WebSphere, WebLogic, JBoss, Tomcat, Apache, MQ, Citrix, batch processing
Database - Oracle, SQL, and DB2
Hardware - Processor types, RAID, Memory types
Virtual machines (i.e. VMware, hosted virtual desktop)
Storage - SAN, NAS, Local, OPTIM, data archiving
Networking - Routing, switching, load balancing, global load balancing, TCP/IP, backups, centralized logging
Security - Single Sign-on, Firewall, VPN, IPS/IDS, Multi-factor authentication, Active Directory, Power Broker
Internet - DNS, FTP, NDM, Web servers, Email
Other - Visio, MS Office

Infrastructure Manager Resume Examples & Samples

Bachelor's degree preferably in engineering or Computer Science
10+ years of strong hands-on experience in managing and supporting Windows server infrastructure of a large enterprise
The candidate is expected to have strong expertise in all or most of the below skills, as well as have a good understanding of Enterprise Architecture methodology
Strong negotiation/conflict management skills
Intimate knowledge of the Windows Operating System and system administration best practices
Working knowledge of File system/Volume Management and clustering software like Microsoft and Veritas
A good understanding and working experience in Windows Active Directory with prior domain administration working experience
Working experience in supporting Windows 2012
Experience supporting HP or equivalent Intel/AMD based servers
Solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, and the design of consistent network-wide file system layout
Ability to troubleshoot and debug software/hardware configuration problems
Experience is using and maintaining MacAfee EPO console

Infrastructure Manager Resume Examples & Samples

Manage and guide design, development and support of Identity and Access Management solutions including Single Sign On, Directory, Cloud and key on premise applications
Build strategy for Identity and Access Management services that are robust and scalable to support the employees, contractors, and partners
Work with security and network administrators to strengthen the security posture of enterprise systems using Authentication, Authorization and Public Key Infrastructure (PKI) services
Partner with Architecture and Security teams to develop solution designs
Design, build, implement, document, and support Windows Active Directory and Group Policy Object (GPO) infrastructure
Ability to interact with diverse technical staff and resources on multiple projects
Responsible for project management and researching and delivering new technologies
Hold overall accountability for team delivery and technical support
Provide off-hours support to address outages, pressing system issues, or scheduled deployments
8+ years of hands on work experience in a senior technical position
2+ years serving in a technical oversight role
Must have a strong background and detailed understanding of the Microsoft Active Directory, Organizational Units, Group Policy, Security Templates, the LDAP protocol and LDAP attributes
Must have a strong background and detailed understanding of managing a Microsoft Active Directory Forest with Parent and Child Domains
Must have a background in managing a Microsoft PKI or other Certificate Authority Solutions
Must have a strong background with Active Directory Services including DNS, DHCP, and DFS
Experience with Active Directory Authentication, LDAP Authentication and Single Sign On methods
Active Directory Domain Services
Active Directory Federation Services (ADFS)
Active Directory Certificate Services
Strong project management skills and global experience
Excellent Communication skills and working with both technical and non-technical entities
Proven track record of driving technical innovation and solutions

Infrastructure Manager Resume Examples & Samples

Looking for people with a strong IT infrastructure background, with experience working on a global level
Must be able to work design and implement infrastructure projects
Capable communicator, able to think strategically, manage budgets, and be an effective team leader
Ability to communicate bi-culturally in English and Japanese
A collaborative team player with a problem solving mindset
Comfortable communicating with internal and external leaders

Infrastructure Manager Resume Examples & Samples

Command Center Operations (i.e. NOC/Data Center) experience is highly preferred
Intermediate level working knowledge of multiple enterprise infrastructure monitoring tools
Intermediate level working knowledge of the Mainfame
Industry specific certifications are highly preferred
3+ years of experience in a technology support role
Language Skills beyond English are a plus. Areas of need: Spanish, Portugeese
Highly assertive communications skills
Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
Ability to work in a fast-paced, technology operations environment
Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload
Strong personal work ethic that inspires excellence and enthusiasm amongst peer group
Resilient and highly responsive in overcoming adversity
Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result
Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a “Follow the Sun” technology operations center environment

Infrastructure Manager Resume Examples & Samples

Recommend and implement infrastructure solutions based on the observation of business needs
Define the project/program plan and responsibilities allocation (internal/external), monitor budget, activities, and vendor performance
Integrate the different contents and deliverables to ensure the overall consistency and coherence of the designed solution
Track project/program risks and decide on corrective measures to minimize delays and costs
Deliver continuous improvement roadmap to enhance the quality of support
Prepare manual for new system / equipment and provide trainings to business users
Liaise with internal users to resolve customer technical issues

Infrastructure Manager Resume Examples & Samples

Interacting with business and financial representatives from each of the Citi lines of business, country technology heads, cluster heads and/or senior management representatives regarding Command Center Operations
Reviews, develops, and integrates work into Command Center Operations departments from business or countries at a more efficient price point
Oversight of performance and efficiency reviews for Command Center Operations
Provide a single contact point for workload integration or insourcing of work into the global Command Center Operations model
Continuous sustainability to align client requirements with Command Center Operations service delivery
Conduct continuous organizational efficiency review and provide recommendations to the Sustanability Manaer and CCO department managers
Ensure procedural and global consistency through partnership within Command Center Operations department managers
Conduct and facilitate improvement initiatives to develop and implement solutions to existing operational inefficiencies or problems
Conduct value add analysis for migration workload to ensure lean efficiencies are initially applied from external teams to Service Monitoring and Level 1
Create and conduct initiatives to improve overall operational efficiency within Command Center
Services departments to continuously improve services and reduce cost
Provide financial analytics to global/regional management of organizational initiatives
Prepare materials and present progress and accomplishments to senior management
Drive technical projects including project tracking, analysis, and automation opportunities
Maintains effective working relationships with IT and other key stakeholders
Ability to lead initiatives across technology disciplines in a matrix organization

Infrastructure Manager Resume Examples & Samples

Leading a team of 15 - 30 members on Tier I Technical Support in distributed platform (i.e. Wintel/UNIX service, administration, etc.)
Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation
Execution of standard operational processes which involve technology and client interfaces
Workflow distribution among the team members
Work in a 24/7 support environment in a rotational shift arrangement
Must be able to train new team members on group policies and procedures
Provide Tier I technical support for Citi’s global technology infrastructure
8-12 years of experience in Distributed platform
Ability to communicate clearly; lead audio meetings; very strong in both written and verbal communications
Knowledge of multiple technologies in distributed platform(i.e. Wintel/UNIX service, administration, etc.)
Ability to support multiple issues under a demanding environment
Ability to investigate and analyze major incidents
Preferred candidate will have understanding of multi-vendor environment
Understand how to troubleshoot within a distributed environment and escalate issues appropriately
Provide input to management on automation enhancements and workflow optimization opportunities
Expertise on all TWS/OPC managed
Knowledge Windows/Unix/Database platforms
Must be a SME in Distributed Platforms
Expertise at documentation skills
Be able to train staff on different platforms
Handle SEV1/2 issues without supervision
Highly skilled in prioritizing and escalation to correct support teams
Multitasking abilities
Knowledge of Batch Recovery
Adhere and enforce CTI compliance and regulations
Basic knowledge of a scheduling tool preferably TWS/OPC
Experience in ticket handling and documentation
Ability to prioritize and escalate in a timely manner
Ability to learn and take direction from peers and management
Knowledge of Unix/Windows/Database platforms
Be able to work in a stressful environment
Be flexible and available to provide coverage on other shifts
Thorough understanding and exposure of the Distributed L1 support and excellent attitude toward customer service must be clearly demonstrated
Relevant practical experience in Distributed L1 support platforms should be clearly demonstrated

Infrastructure Manager Resume Examples & Samples

Utilize metrics to identify operational improvement areas, perform daily review of KPI deliverables to meet the goals of the organization, identify improvement opportunities and drive them in collaboration with the functional teams for implementation
Partner with the responsible platform teams, Problem Management teams to develop and ensure solutions are globally implemented
Ensure approved procedures are not deviated against the policies defined by the regional Risk, Control and Compliance teams, by performing regular checks on the production environment
Provide evaluative feedback and service improvement suggestions to the management based on analysis of factual information picked up from different information sources. E.g. Global wellness reports, Major Incident Ageing reports, internal deep dives on incident, change tasks executed by platform teams, Shift hand over reports and feedbacks received from the internal and external clients of Production Operations
Provide Production Operations management with pro-active communications to ensure situational awareness of significant planned and/or unplanned activities that may result in potential service disruptions
Perform validation of the solutions getting implemented by the functional teams prior to the task closure process, to ensure the issues are addressed in a systematic and timely fashion that will prevent repetitive failures
Provide weekend coverage and oversight for all major changes and roll outs impacting APAC businesses, as well as those supported from APAC to other regions, ensuring round the clock updates to Senior Management
To maximize service uptimes, ensure and continuously improve service quality and timely deliverables leading to enhanced client service experience for the clients of Productions Operations
Achieve improved satisfaction in service delivery by the Prod ops teams maintaining the service quality to the clients, leading to a far enhanced client experience/feedback
Build out an effective internal process that can prevent potential severity incidents and thus saving cost to business. The role holder is able to pin point at the various issues surrounding Service Quality, missed opportunities, Human errors, Procedural errors committed by the teams
Key decisions in terms of validating the correct root cause identification, corrective/preventive actions and how effectively will the actions address the recurrence of similar error in the future
Perform oversight and efficiency reviews for Command Center Operations. Act as a point contact for workload integration or insourcing of work into the global Command Center Operations model
5-7 years working in a process-driven environment
5-7 years of interacting with a demanding customer focused service delivery organization
5-7 years of experience with IT process related industry best practice service delivery framework and IT service management standards such as (such as ISO 20000-1:2005)
ITIL v3 certification is preferred
A Service Management Green Belt will be an added advantage, as it can contribute to process improvement and efficiency using Six Sigma and Lean methodologies
Good understanding of ITIL methodology and demonstrated proficiency in the ITIL v3 framework
Strong “Command and Control” presence. Industry recognized trouble shooting methodology to be able to ask the right questions
5-7 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred. Technical expertise on one or more of the following disciplines is required: Distributed Systems, Mainframe, Storage, Network, Web/Application/Middleware services
Conduct continuous organizational efficiency review and provide recommendations to the Service Management lead and Production Operations managers
Ensure procedural and global consistency through partnership within Production Operations managers
Conduct periodic reviews to continuously improve services and reduce cost

Infrastructure Manager Resume Examples & Samples

3-5 years working knowledge and support of VMware Enterprise virtualization products
5+ years’ experience supporting: HP or equivalent Intel/AMD based servers
3-5 years working knowledge of blade technologies
3-5 years working knowledge of IP and fiber based storage technologies

Infrastructure Manager Resume Examples & Samples

6-8 year's experience within a similar role
Experience in team management, review cycles, team motivation, organisation and building moral
Flexibility in approach to work and work ethic
As a growing company, the role requires the candidate to operate as first level support with responsibility for basic tasks, as well as cutting edge technologies
Focused and results orientated
Proactive self-starter, with minimum guidance or management required
Be self-motivated and have the ability to work on their own as well as part of a team
Must be a good communicator and have experience in dealing with senior management, as well as non-technical personnel in updates and fault resolution
Technology certification in Microsoft is a distinct advantage

State & Local Capital Projects & Infrastructure Manager Resume Examples & Samples

Project governance, e.g. organizational and process aspects
Construction project management and controls, e.g. schedule and cost control, change management
Contract development and management, e.g. common commercial terms, procurement processes, scope control, claims
Performance metrics and project reporting; and,
Project technology, e.g. project and portfolio management, applications to quantify cause and effect of delays
Developing innovative solutions to complex problems, independently and proactively
Managing project workflow, resources, budgets and billings/collections to profitability; and,
Building high performing teams, including providing meaningful written and verbal feedback to colleagues
Developing deliverables that effectively convey complex technical concepts, and present technical findings to senior client personnel
Leading development of proposals that strategically articulate the value of service offerings to generate new projects; and,

Infrastructure Manager Resume Examples & Samples

Establishing the means to resolve the incident and restore business services as rapidly as possible and driving all activities to make that occur
Ensuring that the appropriate communications are sent to senior management keeping them advised of the incident and of the client impact
Making whatever decisions are required to reduce client impact
The Major Incident Manager is responsible for owning and driving the activities related to the Major (Severity 1, 2, or 3) Incident Management process for Citi's franchise critical applications and services
The successful candidate will join a dynamic Incident Management team responsible for ensuring that all major incidents are handled efficiently with minimum impact to clients
Experience running incidents in a large, complex enterprise environment

Websphere / BPM Infrastructure Manager / Lead Resume Examples & Samples

7+ years planning, tracking and reporting medium to high complexity technology projects
5+ years hands-on experience performing detailed business analysis and requirements specifications creation for complex broker/dealer systems
Experience in BPM / Databases
Big Data Experience
Critical thinking and translation of business needs into technology solutions
Ability to analyze vague project requests and clarify into specific tasks, next steps and deliverables
Excellent written/oral communication skills and listening skills
Full systems development life cycle experience
Solid knowledge of Microsoft Office Suite
Solid knowledge of project/portfolio management techniques and Microsoft Project

Infrastructure Manager Resume Examples & Samples

3 years in a similar infrastructure design role. 8 years infrastructure support experience
VMWare
Exchange 2013
Commvault Simpana
Skype for Business
SQL server
SharePoint
Windows server 2008 & 2012
Storage Area Networks

Enterprise Infrastructure Manager Resume Examples & Samples

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations
Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms
Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures
Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services
Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments
Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance

Enterprise Infrastructure Manager Senior Resume Examples & Samples

Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT)
Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives
Knowledge of technologies and technology-based solutions dealing with information security issues

Enterprise Infrastructure Manager Resume Examples & Samples

Network management platforms such as NetQos, NetVoyant, SteelCentral, SevOne
Telecom Vendor Management
Network Onboarding
Network Provisioning
ServiceNow experience
ITIL certification or experience
MBA highly preferred
Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank’s and unit’s risk appetite and risk management framework

Infrastructure Manager Resume Examples & Samples

Work with relevant CITI Asia Pacific and non-CITI Asia Pacific groups/units to develop, communicate, implement and progressively refine the problem management process, to facilitate and improve problem recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with Citigroup Information Technology Management Policy (CITMP)
Ensure that the problem management process addresses appropriate classification of problem severity and priority levels
Timely problem recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation
Provide problem progression co-ordination and monitor problems and potential problem areas through symptoms, trends or deviations from standards
Escalate of critical and unresolved problems to appropriate levels of management
Provide timely and accurate Management reporting
Valuate and recommend tools for effective and accurate problem reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards integrating these automated solutions with other tools and procedures, in order to garner and present an accurate picture of the problem situation, minimize adverse change impact, and facilitate the problem recognition and resolution process
Work in co-operation with other units to help maintain an acceptable audit rating
Ensure readiness for all Compliance requirements and Audit and Regulatory reviews, and compliance to Citi Information Technology Management (CITM) Policy and Standards
Ability to coordinate a large group of technical contributors during high severity incidents and retain control of fast-paced conference calls
Ability to when leading an Problem investigation
Ability to maintain a professional demeanor and attitude while being assertive
Ability and confidence to act with decisive confidence and exercise influence over a wide range of individuals at all levels of technical & business leadership
Ability to interact with and influence people/groups of widely varying disciplines and backgrounds
Technical breadth to be able to ask the right questions, collect the responses and set actions based on information – also to challenge information if the response does not fit the situation
Strong organizational and follow-up skills and the ability to multi-task effectively in a fast-paced high-volume environment
Excellent telephone and oral skills
Strong interpersonal & relationship skills, ability to learn and develop quickly
Will be a highly-motivated and strong performer
Team oriented with a collegial approach to addressing challenges while maintaining an influential presence in all situations – often times with more senior personnel
Strong people, process, and business focus
Ability to remain calm and objective in a high-pressure environment
Deep and wide understanding of Citi’s businesses and operations and/or technology architecture and platforms
Extensive technical experience – preferably in a leadership or strong individual contributor role in another application or infrastructure organization
Experience working in a process-driven environment
In-depth understanding of general technology infrastructure concepts
Bachelor’s degree or equivalent combination of education/experience – Masters level education a plus
Experience in developing ITSM processes (Incident/Problem Management in particular), ITIL v3 Certification(s) a plus
Minimum 5 year prior experience as a key contributor or owner in a business, technical or application development role. For example, held a senior role in any of the following: SA/DBA/Network/Voice Engineer or Operator, Mainframe Systems Analyst/Operator, Application Developer, etc

Infrastructure Manager Resume Examples & Samples

Bachelor of Science in a related field (Computer Science, Computer Engineering, Mechanical Engineering, etc)
5+ years coding experience (Perl, Java, and/or C#)
5+ years database development (Oracle, Postgresql)
5+ years server administration (Windows, Linux)
5+ years web development (HTML, Javascript, CSS)
5+ years process improvement
5+ years requirements gathering
5+ years as a Mentor or Teaching position
Experience with Process Improvement Methodologies, such as Six Sigma DMAIC and/or DMADV
Excellent communication skills as well as being a team leader
Masters degree in Computer Science
Webmaster: HTML5, CSS3, Jquery, MetorJS, NodeJS, AngularJS
Oracle DBA experience
Linux Red Hat Admin
Green Belt in DMADV or DMAIC

CTI Infrastructure Manager Resume Examples & Samples

Recommend, engineer, implement, and maintain network architectures (LAN/WAN/Security)
Manage multiple projects, vendors, subcontractors, and may be required to supervise the work of 5 to 10 engineers
The SME will have to carry out complex assignments requiring the development of new and/or improved techniques and procedures
This position requires a high-level of familiarity and experience with emerging technologies such as MPLS, VPLS, L2VPN, MPLS-TE, IP Telephone/VoIP, QoS, SSL VPN, Video Conferencing, IP Multicast, and IPv6
The Lead Network Engineer will be consulted as the SME for all network and security designs associated with enterprise, service provider, government, and non-government operation environment
The Lead Network Engineer will possess Cisco certification in one or more areas that includes routing and switching
Bachelor of Science in a technical field, such as Engineering, Computer Science, or Information Technology (current professional or expert level network certification may be substituted for the education requirement)
Significant work experience demonstrating in-depth knowledge and expertise in configuring and managing large resilient network systems
Experience and skill at troubleshooting Cisco and Juniper routers and switches
Demonstrated ability to develop and clearly document procedures related to the deployment, operation, troubleshooting, and management of complex telecommunications systems
Self motivated with ability to work independently under high-level direction as well as the ability to work in a team environment
Creative and able to work on multiple complex projects simultaneously with limited resources and short time lines
Experience with complex network diagnostic equipment to analyze and troubleshoot network issues
Strong listening, verbal and written communications in English and Bahasa
Ability to work with changing priorities and with multiple tasks

Public Key Infrastructure Manager Resume Examples & Samples

Skilled at working cross-functionally to achieve project success
Team player focussed on team success above individual achievement
Desire to build, grow and improve a team (manager as a mentor mentality)
Demonstrable understanding of x509 certificate fields and extensions and when and why to use each one
Working knowledge of industry best practices and relevant standards (i.e. RFC’s 2560, 3647, 5019, 5280, WebTrust for CA, and WebTrust SSL Baseline Requirements)
Solid command of basic PKI concepts
Significant experience using CA software to create and manage PKI’s
Experience designing and implementing solutions with PKI
Experience operating a Certification Authority (CA) within a WebTrust-compliant control environment
Ability to use OpenSSL or other utilities to create and analyze certificates, CRL’s, and OCSP responses
Strong project management, communication and organization skills
Ability to manage multiple tasks and projects simultaneously with aggressive deadlines

App Review Infrastructure Manager Resume Examples & Samples

Experience with SQL queries and database technologies such as Oracle and MySQL
Experience managing a cross functional team in engineering related organizations
Ability to support and troubleshoot client/server applications
Deep understanding of iOS and Mac devices including configuration profiles, device management, security profiles and automating deployment tasks

Infrastructure Manager Resume Examples & Samples

Deep understanding maintaining distributed applications
Good knowledge of Oracle, UNIX & Java is essential
Experience in deployment and maintenance of web technologies
Experience with formal change control/management procedures
Solid understanding of IP network technologies and software tools for performance monitoring and troubleshooting
Willingness and ability to adapt to rapid changes in order to support and use future technology
Excellent written and verbal communication skills and people skills, both in user support and project coordination; if necessary, follow the proper protocol to escalate issues to upper management
Strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times with all users
Exercise a reasonable amount of independent judgment under a minimum of supervision
Strong written and verbal communication skills - will have interaction with senior technology and business managers
Working experience in Corporate Banking / Financial services
Production Support experience
Golden Gate experience preferred
Unix: Linux, shell scripting
Proven experience working in a distributed environment based on Unix-Oracle
Connectivity: Connect Direct, SFTP etc
Proven experience of involvement with large complex environments
Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams

Infrastructure Manager Resume Examples & Samples

Must be an accomplished technical leader with a strong background in architecting, designing and implementing complex scalable infrastructure solutions
Must have experience in managing/leading a diverse technical
Must have experience in managing operating and capital budgets, project spend and forecasts
Must have experience in recruiting candidates
Experience in emerging computing architectures like PaaS, IaaS and DevOps
Must have experience in handling all aspects of infrastructure architecture and engineering in server and storage platforms, virtualization technologies, application middleware components (MQ, Websphere/tcServer) and database systems (Oracle, Microsoft SQL Server)
Must have experience in acquiring funding and managing project spend for medium to large scale projects
Must have experience in providing technical leadership and manage efforts and priorities with changing deadlines for various infrastructure projects
Must have experience in providing infrastructure and labor estimates to various projects supporting different business verticals
Must have experience in evaluating and forecasting financial/staffing needs to meet the project needs and objectives
Must have experience in partnering with sponsors, technical teams and vendors to effectively manage positive relationships and open communication while alleviating roadblocks to project goals

Infrastructure Manager Resume Examples & Samples

Operative responsibility for the core IT infrastructure and services
Lead and set priorities for the design, maintenance, development and evaluation of all server systems including VMware, SAN, Exchange, SQL
Lead and set priorities for the design, maintenance, development and evaluation of all infrastructure systems
Provide information and advice on Infrastructure risks
Co-ordinate the analysis and troubleshooting of performance and availability of all systems and networks across the business
Develop policies and procedures around the environment
Incident Management, Change Control, DR and BCP
Produce system metrics in relation to performance, capacity and availability
Conduct feasibility studies for various upgrade projects and improvements
Plan for future skill requirements and development strategies for resources
Participate in IT strategic planning, project planning and budget planning
Establish and maintain strong strategic partnerships with vendors and service providers
Certification in either Microsoft | VMWare | Cisco
7 years experience within a similar role
Experience across virtualisation | storage | system administration | networking| DR and BCP
Technical team leadership experience
Office365 migration and Azure experience
Extensive experience in building out infrastructure solutions

Infrastructure Manager Resume Examples & Samples

Minimum 10 years of IT experience with 5 years of management experience preferred
Certifications in Microsoft/Cisco/VMware technologies are preferred
ITIL or PMI Certification is preferred
Must have a strong hands-on/technical knowledge of core Microsoft technologies including but not limited to Windows Servers, Active Directory, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and CheckPoint Firewalls
Must have a strong hands-on/technical knowledge of VMware technologies including ESXi 5.5 and ESXi 6.0, vCenter Server, Update Manager, and application virtualization via ThinApp
Must have a good familiarity with other IT Infrastructure technologies like storage area networks (SAN), WAN acceleration devices, virtualization, and data warehouse
Must have proven management skills with the ability to mentor staff member
Must take a lead role as an IT manager and act as a go-to person for the SOC's business units and IT management when it comes to IT infrastructure technologies supporting both projects and operations
Must build/maintain and manage a strong infrastructure team that is capable of supporting the SOC's dynamic and fast-paced environment
Must be a champion for pushing IT standards, procedures, policies, and best practices to the infrastructure team
Must be willing to travel to remote offices to understand current business unit and IT challenges in order to recommend solutions
Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues
Similarly, must stay up-to-date with industry technology trends and applicability of software/hardware solutions

Rohq-cti-infrastructure Manager Resume Examples & Samples

Process all change records: extract, review and lock change records; reject and raise Issue record to the requestor, if records do not complete according to the requirement of the change management standards and procedures
Control and analyses change scheduling to be within the green zone or low peak period of the business operations as agreed and approved by the business and/or CTI management, to ensure optimum system availability and reliability
Ensure required forms, document and/or diagrams are attached with the submitted change records
Perform 1st level analysis of change deviation requests, i.e., Priority 2 Business Critical (Expedited) change requests and freeze period change requests
Follow-up on Priority 1 Break Fix (EMER) records regularization and closure
Ensure daily and weekly Forward Schedule of Changes (change calendars) are promptly prepared and distributed
Coordinate and conduct Regional & Asia Pacific Processing Centre Weekly Change Advisory Board meetings
Ensure compliance to the Citigroup Information Technology Management Policies, Standards and Procedures
Communicate and enforce compliance to the Change Management policies, standards, procedures to users
Ensure timely transmission of auditable document to Compliance or Quality Control Office for all reviews
Maintain acceptable audit ratings for all areas of Change Management responsibilities
Collate and analyze change statistics and metrics, facilitate Change Control Manager the details for resource planning and opportunity for process improvement
Ensure prompt updates of region change management metrics into the Global Management Reporting System
Ensure promptness of completing all tasks as listed in the Departmental Control and Functional Checklist
Maintain currency in the technical and functional knowledge of the Change Management Processes and Tools
Ensure prompt and timely update to the timesheet
Minimum of 2 - 3 years relevant work experience in IT Operations or related field
Sound knowledge in IT Operations including infrastructure and application systems
Very good understanding and awareness of the ITIL Problem management process and procedures
Well organized, with the ability to plan ahead for short- to medium-term objectives and able to identify, organize and facilitate the work is required
Advanced user of Microsoft Excel and PowerPoint
Strong analytical and presentation skills in business reporting which includes advanced business writing skills
Ability to work under pressure and strives for efficiency and effectiveness with commitment to service assurance best practices
ITIL® Foundation Level Certification preferred
Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers and Senior Management
Ability to manage multiple problems with conflicting priorities

Infrastructure Manager Resume Examples & Samples

Definition of network build standards and processes
Creation and execution of of QA processes to support the Network Assurance Process
Validation and sign-off of supplier deliverables (ie, completed FTTP network infrastructure)
Evaluation and approval of supplier delivery plans
Field inspection of built infrastructure and management of supplier remedial plans
Liaison with Highways Agency staff in connection with Network Construction programs
Supplier performance management reporting
Support to the commercial manager on contractual matters arising from network construction
Build performance measurement and reporting

Capital Projects & Infrastructure Manager Resume Examples & Samples

Risk management and analysis, e.g. risk register, risk modeling, root cause analysis, issue management, prudency reviews
Complex schedule analytics, e.g. critical path method (CPM), schedule compression/time-cost trade-off, change impacts
Performance metrics and project reporting
Managing multiple capital projects and teams concurrently, while maintaining profitability and meeting deadlines
Utilizing multiple technologies, e.g. project control tools such as Primavera P6 or equivalent, financial/ERP systems, statistics and risk packages, Microsoft Office suite (including Access database)
Managing project workflow, resources, budgets and billings/collections to profitability
Leading development of proposals that strategically articulate the value of service offerings to generate new projects
Presenting at industry-specific, public events and contribute to industry-related external publications

IT Hosting Infrastructure Manager Resume Examples & Samples

Adopt and implement Adobe’s IaaS vision. Lead the engineering efforts for the hybrid Cloud services and define the future roadmap
Responsible for the deployments, configuration and standardization of Unix/Linux & Windows compute services, Citrix and load balancer within Adobe IT. Manage and update reference architecture, implementation standards, service catalog, service pricing for Hosting services
Develop and manage Key Performance Indicators for IaaS Hosting services and communicate regularly with senior management to report on operational performance
Provide leadership and guidance in managing, monitoring and improving server lifecycle, including - Deployment, Patching, Upgrade, Security, Availability, Configuration and Capacity management
Manage a geographically dispersed technical teams which includes oversight of day-to-day work activities, hiring, mentoring, skill development, and performance reviews
Track and manage success, adherence, and maintenance of Operating Level Agreements, while ensuring alignment to Server Level Agreements
Budget planning, HW lifecycle planning, resource planning/allocation and project management oversight
Develop and manage vendor relationship for HW procurement, product roadmaps and emerging technologies
Provide leadership and guidance in managing and coordinating the introduction of new server systems, technologies, and associated operating systems configurations
Responsible for developing skills update plan for the compute team and ensuring team members are adequately trained. Monitor workload of staff to ensure team members are consistently managed and challenged
Promote effective teamwork and manage the resolution of interpersonal issues
College degree in the field of computer science or Information Systems or other degree with equivalent work experience required
Experience managing large scale AIX and/or Solaris, Linux and Windows servers (6000+) experience with solid understanding of IT service management functions like change management, problem management and incident management
Experience with an operated infrastructure that hosts large scale SAP/ERP, backend IT applications and large oracle databases
Experience managing global team in a high-paced/dynamic environment
Solid experience with server automation using tools such as Salt, Chef or Bladelogic
Strong exposure to private cloud and HA/Clustering solutions like Veritas cluster/HACMP, RAC, F5 load balancer (strong background on Linux OS, Filesystem, Volume management and Storage will be desired)

Systems Infrastructure Manager Resume Examples & Samples

This position is contingent upon SITEC contract award
Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems
Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions
Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems
Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications
Plans large-scale systems projects through vendor comparison and cost studies
Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment
Provides quality assurance review and the evaluation of new and existing software products
Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations
Provides input to policy level discussions regarding standards and budget constraints
Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations
Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities
Monitors and responds to hardware, software, and network problems
Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals)
Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance
Troubleshoots network systems when necessary and makes improvements to the network
Overseeing the day-to-day operations and maintenance of the Government’s networking technology
Collaborating with network engineers, architects and other team members on the implementation, testing, deployment and integration of network systems
Providing reports to Government IT managers regarding network system performance, utilization and compliance
Managing and mentoring a staff of network technicians

Infrastructure Manager Resume Examples & Samples

Build a fully scalable Focused Managed / SaaS Support Model
Lead the Operations Management function within the overall Agiliti Support Teams team
Provide leadership and direction the Agiliti Production and Environmental Support Teams
Responsibility for day to day operational relationship with 3rd party provider of the Agiliti infrastructure working with Fiserv to deliver the utility
Build a Managed / SaaS Support and Delivery team and model to support currently and future environments and clients
Effective management of the Agiliti Production and Infrastructure Support function to ensure all Agiliti Environments are run and supported exceeding the SLA and client expectations ensure all relevant processes and procedures are undertaken in a professional and timely manner
Manage a teams of dedicated support teams within the UK and India
Establish and build a high performing, cross/multi skilled, Operational team, developing an environment that is positive, goal and action orientated
Support a culture of service excellence within the Support team looking for opportunities to enhance or further automate the overall service to clients
Manage the day to day operational delivery of the Agiliti proposition, including the management of all relevant 3rd party relationships i.e. Bluechip, Experian etc
Manage and review the production performance levels across the Agiliti operation to optimize service delivery to clients, taking primary responsibility for the management and resolution of, within agreed service levels, all incidents and problems that arise, liaising with clients and 3rd parties in regard to status reports etc
Manage and coordinate activity across all relevant Resolver Groups outside of the function in regard to the resolution of problems and incidents – includes internal Fiserv support and external 3rd parties
Undertake capacity planning activity in conjunction with the Data Centre and Strategy Teams to ensure the Agiliti operation has the required level and quality of resources to meet current and future requirements and that those resources are effectively controlled and targeted and within budget
Further develop the Day One environment to enhance the service proposition based on client demand and requirements, working closely with Product & Proposition Development
To proactively develop, support and strategically manage all the Agiliti environments
The focus being to ensure that the Agiliti Production and Infrastructure Support function acts as the liaison between the Client Support Desk, Development Teams and suppliers. This will include strategically selecting those services best provided in-house and those best provided by third parties
To ensure that the Agiliti Production and Infrastructure staff maintain their customer focus, are kept abreast of new technological developments and to provide in-house training when required
To assist the Data Centre and Strategy Manager in developing long-term, strategic plans, for the development of the IT requirements within Agiliti
Ensuring that the department is able to deliver a comprehensive service that meets the business requirements and that is aligned with Fiservs polices and Corporate Strategic aims and objectives
To negotiate between Agiliti Development Teams, other Fiserv Bu's and external
Suppliers to resolve often highly technical or contentious issues and conflicts to ensure issues and incidents are resolved as per SLA/OLA
To be responsible and accountable for network security; to actively review, monitor and improve network infrastructure security, undertake regular programme of self-audit and base lining by utilising the appropriate tools and in conjunction with formal audits as conducted by both Internal Audit and external penetration testers
To be responsible and accountable for changes affecting the Agilti infrastructure and that such changes take place in a controlled and auditable manner
To develop and review Agiliti Production and Infrastructure policies documentation and processes
To produce Environmental KPI for the running of the service
Advise on the technical specification relating to the development or procurement of new systems or infrastructure initiatives, developing of Business Cases if appropriate
To continue to develop ICT skills as technology changes and to enter into an agreed personal development plans for teams in UK and India
Speaking with customers via email and phone for initial requirement capture and network related incidents
Experience of Managing Complex IT Support Teams
Managed Services / SaaS Support Management Experience
Experience of Data Centre Management
Financial Services IT Support Skills
Managing Remote Teams especially in India
WMWare and iSeries Support Skills
24/7 Support Management
Excellent interpersonal skills
Flexibility
Process and Documentation Skills
Visio Technical Design Skills
Ability to handle multiple priorities with accurate and timely results
Proven ability to function effectively in a team environment or a standalone role
Willingness to travel
Preferably Bachelor's degree in Computer Science or comparable related field experience
4-6 years of previous enterprise networking architecture
ITIL Background
India Support Team Management
Advanced written and verbal communication skills are a must
Understanding of PCI and FCA Banking IT Practicies

Senior Infrastructure Manager Resume Examples & Samples

Manage a global team of full-time employees, managed services, and vendor partnerships
Manage personnel workload assignments to ensure that current technologies support business needs and priorities
Develop, implement, and ensure adherence to standard operating procedures and best practices
Implement standard technologies and products across all Dimensional offices
Define and implement processes, metrics, and measures to monitor and improve service levels, daily operations, systems performance, and availability
Implement appropriate security, redundancy, and failover recovery capabilities and procedures
Proactive planning of both technical and resource capacity
Effectively sponsor, lead and/or manage projects
Responsibilities will fall into three broad categories: Network / Infrastructure Operations, New Technology Deployment, Team and Personnel Management
Managing a team comprised of full-time employees, managing contractors and consultants as needed, managed services, and vendor partnerships
Ensuring that the technology infrastructure meets availability and uptime requirements across the company's global operations
Implementing performance monitoring and trouble-shooting procedures to support availability and uptime requirements
Implementing appropriate security, redundancy, and failover recovery capabilities and procedures
Effectively managing projects to implement hardware and software components of the technology infrastructure
Developing and documenting standard operating procedures and best practices through on-going evaluation and continual improvement
Defining, measuring, and reporting monthly operational statistics on network operations, performance, and availability
15+ years of experience leading technology infrastructure organizations
15+ years in complex industry environments. Ideally, this includes highly regulated industries such as financial services, banking, asset management, etc. Knowledge of the mutual fund and asset management industry is ideal
Leadership experience directing, leading and mentoring teams of 75+ employees
Foundational experience within large and well-structured IT environment(s) that have helped the executive develop strengths in methodology, process and governance
Demonstrated leadership operating in a global technology delivery environment, meeting company uptime and reliability objectives
A client-focus mentality. The ability to continually improve levels of service and delivery as they relate to all client touch-points will be key in determining the executive’s success within the firm
Demonstrated expertise in establishing standard operating procedures and methodologies. ITIL experience is ideal
Extensive experience in managing service providers and outsourced relationships
Highly skilled in personnel workload management, capacity planning, work prioritization, etc
In-depth technical knowledge of various aspects of technology infrastructure, computing environments, hardware, operating systems, VOIP, databases, network communications, and related and supporting technologies
Ability to work independently to identify technological alternatives, reach sound conclusions, and make appropriate decisions and recommendations
Strong team building and management skills
Demonstrated delivery orientation
Solid project management skills and the ability to manage multiple projects concurrently
Demonstrated communication skills and experience interacting with senior managers on both business and technical issues
Consulting experience and/or past work in a systems integration firm a plus

Site Infrastructure Manager Resume Examples & Samples

Accountable to the Site IT Head for the day-to-day performance of all IT infrastructure services used or hosted by the site
Ensures consistencies in working practices and adherence to Novartis and GIS policies and standards
Aligned with Regional Infrastructure Manager in delivering the standardized TechOps QA IT infrastructure strategy
Acts as the single focal point of contact for any local infrastructure issue (e.g. LAN, Data Center facilities, server operations, telephony, desk side support, desktop deployments, local printer mgt, etc.)
Acts as local Process Manager for Service Management Processes (e.g. Incident Mgmt, Problem Mgmt, Change Mgmt, Config Mgmt, Request Mgmt etc.)
Ensures GIS Financials requirements are met
Drives remediation of site infrastructure services to achieve stable, transparent performance and continual service improvement
Directs the site infrastructure team functionally (internals and externals) to prioritise and coordinate delivery responsibilities (including relationships with local, regional and global vendors where necessary)
Ensures the introduction of new / modified infrastructure happens in a planned, controlled and timely manner to minimise disruption and maximise benefit
Coordinates local input to (and adherence with) quality, compliance and security standards and delivery of associated corrective infrastructure actions
Contacts and manages vendors directly and coordinates when vendors need to come on site for local fixes
Coordinates and monitors technical queries/issues/incidents; manages the escalations with appropriate operational groups within GIS
Maintains contact list and interfaces for site infrastructure service providers
Continuously develop the infrastructure from an strategic and operational point of view
Responsibility for financial planning for IT infrastructure (working with IT Site Head, GIS and RIM)
Monitors local services and assets appropriate remediation actions
Makes proper use of global standard tools & process
Manages local infrastructure projects and ensure implementation of GIS global initiatives and projects
Ensure audit preparation, participation and remediation

Infrastructure Manager Resume Examples & Samples

Thorough understanding of distributed systems architecture and exposure to multiple technical disciplines including
Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
Six to eight years of related experience in environments designing, planning, and implementing solutions using the latest technology
Three or more years working with outside vendors, negotiating services and monitoring the delivery of those services
Five or more years of management experience in which one or more of the following occurred

Infrastructure Manager Resume Examples & Samples

Directly support the IT Director (soon to be CIO) in all aspects of running the technology division of a technology company. Take the lead on projects, make or recommend decisions to senior leadership
Manage and maintain infrastructure, including network, servers, databases and mission critical applications
Design and architecture for fully virtualized systems
Monitor system health and performance
Identify areas for improvement and make sound recommendations, resources needed/available, action plan
Develop new support processes and maintain existing documentation, policies and processes
Ensure company risk and security policies are supported and enforced
Manage projects such as installations, upgrades and migrations through completion
Deal with failures to ensure recovery or invisibility
Excellent verbal and written communication skills across all organizational levels
Solid documentation skills
Able to adapt quickly in an existing, complex environment
Self-motivated, able to succeed when working as part of a virtual team
Responsible team player with strong collaboration skills
10+ years of professional experience, including information security, databases and systems design/architecture
Past experience supporting SaaS that is the product of the business i.e. software that supports the needs of a business, including analysis, interactions, and data transfer within those
Must be able to commute to Milliman IntelliScript office in Brookfield, WI a minimum of one day per week, plus other days as needed
Relational database design
Query plan and index optimization
SQL Server High Availability Solutions
Windows Server 2012
Clustering
Active Directory
Hyper-V
VPN
Systems Center
Bachelor’s degree in any field
Experience in environments subject to HIPAA and/or PCI regulations
Windows Server 2016
Hyper-converged virtualization
Microsoft Storage Spaces
Network Virtualization
Remote Desktop Services
VDI
Physical Networking

Senior Infrastructure Manager Resume Examples & Samples

Assist the Cloud Infrastructure leadership team as we lead Autodesk’s transformation to cloud
Build, deploy and support data centers and infrastructure services serving applications hosted in Autodesk facilities as well as AWS/GCE/Azure
Build, maintain and lead a world class team of systems and storage engineers
Collaborate with and facilitate the efforts of the Cloud Infrastructure’s Software Engineering
Reliability Engineering, Security Engineering, SOC and Project Management teams
Incident response and management
Deliver crisp and accurate internal and external communication as it relates to production maintenance and outages
Manage vendor relationship, negotiations, budget and escalations, a plus

Infrastructure Manager Resume Examples & Samples

Work as a strong team collaborator and work to drive value for the client organization s you will support
Lead a crew and drive a design schedule with several onsite contractors to design and test a wireless network throughout an industrial facility utilizing multiple wireless devices and near real time location tools
Analyze and Assess critical location and data sources to optimize the design
Integrate multiple systems and hardware components to provide a working solution that enables field mobility, safety, and drives productivity
Prepare detailed deliverables regarding the installation of the equipment and various system components
Lead the commissioning and perform detailed production testing of the design prior to use
Travel to remote facilities required 4 days a week Respond to and assist in rectifying any technical issues regarding the solution
Minimum of 6 -7 years of experience with data center rationalization, consolidation, relocation, migration, or virtualization projects
Minimum of 6 -7 years of experience with leading project teams, leading program delivery, developing work plans, developing and managing budgets and managing client relations
Experience should be cloud (hybrid, public, private), software defined infrastructure, VMWare, AZURE, AWS, OpenStack and workload / cloud migration
Minimum of a Bachelor's Degree
Good Communications Skills
Meet traveling requirements
Experience with virtualization technologies (VMware, Citrix Xen, Hyper-V, LPARs, VPARs, Logical Domains, Containers, and/or Zones)
Experience with server technologies (Windows, UNIX, Linux, and/or Solaris), including architecture and design
Experience managing IT Security and Networks
Experience with Resources industry is an asset specifically mining
Good financial acumen and financial analysis and diagnosis skills
Proven success in contributing to a team-oriented environment
Excellent leadership, communication (written and oral) and interpersonal skill
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Infrastructure Manager Resume Examples & Samples

Design, build and implement extranet connectivity with 3rd parties using site-to-site IPSec VPN or dedicated MPLS connectivity
Work with individual businesses on analyzing the requirements for secure extranet connections with various 3 parties and create a design based on those requirements
Implement configurations and implementation instructions into Citi’s change management system and insure that all approvals and processes are adhered to compliant with Audit
Perform installation and configuration of Cisco, Arista & Juniper devices
Complete turnover documentation and update all Citi’s systems with the new install information
Clean up all legacy devices and insure all systems in the environment have been cleaned up
Perform system level documentation on Citi platforms and assist in project tracking and documentation
Generate test plans or scripts detailing network related configurations
Must be willing to work in Citi Greenzone times which are weeknights and weekend12:00am to 6:00am EST to perform network changes
Work on MAC’s to update the existing connectivity
As part of new design, provide network related configuration to the firewall and load-balancer teams for implementation
Work with the Firewall and Load Balancing team on troubleshooting connectivity issues
Work on End of Life hardware upgrades on head end and remote end devices

Infrastructure Manager Resume Examples & Samples

7 years of experience in an enterprise IT environment
3 years of experience in a direct leadership role
3 years of experience with ITIL framework and VDI Solutions

Infrastructure Manager Resume Examples & Samples

8 or more years of network engineering experience
5 years Supervisory / Management experience
Strong communication skills and resourcefulness
Expert knowledge of Cisco based LAN and WAN environments
Ability to work flexible schedules
Ability to diagnose and correct LAN/WAN hardware and software configuration problems
Ability to diagnose and correct LAN/WAN hardware failures
Good written and verbal communications
Ability to handle multiple tasks in a fast paced environment
Strong analytic skills

Infrastructure Manager Resume Examples & Samples

Bachelors Degree or equivalent plus a minimum of 3 years related experience as a supervisor and/or individual contributor
Windows ACF Access Control Fabric
Windows Server and VM Operating Environments
Storage Subsystems
Exposure to Development Stack - .net
Expertise in setting up and managing remote compute environments including Azure
Engineering D.R. and inter-center compute sharing and storage back-up and recovery systemsExpertise in server platform management, tools and processes (ie. SCCM, PKI, Monitoring and Capacity Mgmt …)
Expertise in key MS Supporting Collaborative Technologies and Interfaces

Infrastructure Manager Resume Examples & Samples

Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
Encourage team interaction, boost employee motivation and appreciate team contribution
Strong technical background in networking, systens, virtulization, storage and in general infrastructure
Mentor and grow the skill set of the team
Focus on project delivery work while communicating to the management team project status and project completetion timelines
Ability to communicate effectively with teams and clients
Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner
Delegate and allocate responsibilities efficiently to manage projects end to end
Experience in troubleshooting infrastructure issues
Hold post project meetings and restrospectives
Asisst escalations internally from the various teams to troubleshoot infrastructure based issues
Lead the intiative on documenting to provide as-built diagrams of all the datacenters
Conduct performance rewviews, give feedback and recommendations
Project delivery experience
Experience in managing an infrastructure team leading large and medium based projects
Ability to drive a multi-discipline team
Solid communication skills
Experiencing in supporting multi-platform applications/products
Solid understanding of operating systems (Linux & Windows)
Solid infrastructure troubleshooting skills
Good understanding of networking
Strong understanding of compliance (SOX, PCI, etc…)
Good understanding of agile/scrum/kanban
Good understanding of cloud computing
Good understanding of large scale data centers
Knowledge of ITIL
Strong in virtulization (VMware, KMV etc…)
Good understanding of security

Basic Infrastructure Manager Resume Examples & Samples

He’s the operational manager at the datacentres, responsible for all technical installations. In this role, among others, he supervises third parties, responsible for the operational maintenance activities. This includes consignment duty, in which the BiM is the single point of contact and coordinator in case of critical infrastructure installations or changes, in case of incidents in the infrastructure and acts as coordinator at location in case of disasters
He acts as technical engineer within the projects, dealing with designing, implementing and maintaining all infrastructure equipment like power, cooling, security and safety installations
Last but for sure not least, the BiM is the “gate keeper” for all IT and Network project deliveries. He supports project teams installing their equipment in the VF datacentres, monitors and controls if installations are done correctly and supervise in case project teams need to adjust their installations
HBO level of Technical education
Knowledge of telecom and IT environment
Experience in operational datacentre management
Preferably certified CDCP/CDCE or comparable
Knowledge of security systems and IP solutions
Fluent Dutch and English
Ability to work in an international environment / team
Flexible in time ( the BiM role consist also of consignment duty, which means once per month the BiM has duty in case of critical changes, incidents or other urgent issues related to the stability of the network infrastructure)
Experienced in stakeholder management
Able to influence others, based on arguments rather than on hierarchical power
Analytical, a strong and convincing communicator, both verbally and in writing
Drivers license (working location of the BiM role is throughout the Netherlands)

Infrastructure Manager Resume Examples & Samples

Further optimize and automate our deployment process to be highly scalable
Maintain currency and knowledge of new technologies being introduced and to ensure that system components are designed for testability
Maintain an accurate and timely configuration management database (CMDB)
Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
Coordinate software system installation and monitor equipment functioning to ensure specifications are met
Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration
Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design
Maintain cloud and hybrid server instances
Install and patch OS software on a variety of servers
Accurately account for all running and provisioned instances, snapshots, and environments
Manage scalability, high availability, and DR solutions as envisioned by the architecture team
Manage cloud to cloud WAN interconnect fabrics across multiple data centers and providers
Compile and install custom server stacks from OS to application layer
Manage automated software deployment systems
Supervise the configuration and application of open source and commercial monitoring software platforms
Identify what systems need to be monitored and what metrics need to be collected
Query and collate the monitoring data and present it in tabular and graphical form as needed to stakeholders
Manage existing scripts and create additional scripts for performing these tasks
Address incidents associated with the environments
Minimum of 5 years relevant experience in the software industry field including prior hands-on systems configuration management and development experience
Industry certification (RHCE/RHCSS, CCNA/CCNE, CISSP, MCSE/MCITP) or similar
Demonstrated experience in solutioning, scripting, software developing and system configuration
Familiarity with entire software development life cycle
Understanding of multi-tier web application architecture and deployment
Experience coordinating with internal and client resources
Experience in installing load balancing, application, database, and queuing servers
Experience with an enterprise NMS such as Nagios, Groundwork or Ganglia
Experience with enterprise logging frameworks, like syslog-ng
Development and management of project plans
Detailed and effective written communication skills for documenting systems configuration
Highly organized, detail oriented, extremely responsive and able to prioritize a large number of tasks
Self-motivated, works well independently and with others
Analytical Thinking
Payroll

Wintel Infrastructure Manager Resume Examples & Samples

Hardware
High availability and DR concepts essential
Experience managing a distributed estate > 3,000 users
Managing and building SCOM & SCCM
Managing and building EPO (McAfee)
Ability to troubleshoot complex issues
Data Centre Cloud Hosting, CO-LO & FM
Strong understanding of P2V and V2V migration
Must have deep knowledge and experiences on one or more virtualization platform: E.g. VMware vSphere or Windows Hyper-V
Exposure to SAN Fabric Zoning and multipath principles
HP C7000 Chassis, BL460 Blades, B22HP, HP pass-thru technology
Understanding of server security practices, policies and tools in a corporate environment (SOX)
Understanding of data communication network protocols focusing on TCP/IP
Understanding of SAN technologies
Understanding of backup in virtualization environment
Understanding of security policies
Excellent communication (and strong presentation skills)
Forward planning (ability to anticipate future outcomes)
Excellent analytical & interpretive skills
Able to handle and process large amounts of data
Able to quickly identify potential problems and seek advice when required
Able to quickly grasp and interpret salient information
Extensive experience of managing change, innovation & targeted service delivery
In depth & effective people management & leadership experience
Must have hands-on experience in large-scale 24/7 enterprise environments hosting hundreds of servers, complex networks and multiple locations
Knowledge and experience in high performance enterprise class computing environments
Hands-on experience in the architecture and design of infrastructure based services, including high availability, site security and disaster recovery. Includes evaluations, automations, design, delivery and distribution
Extensive hands-on experience in the implementation, delivery and management of infrastructure based services, including high availability, site security and disaster recovery
Knowledge and experience in the programme and project management associated with the delivery of new or changed infrastructure services
Eight to ten plus years of progressively responsible experience managing all aspects of computer and network architecture, design, delivery and support – including problem management
Eligibility to work in the UK

Infrastructure Manager Resume Examples & Samples

10 years of experience with Oracle databases
Hands-on experience with Oracle RAC, ASM, PL/SQL
Conduct and design performance and overall health assessments on middleware environments and J2EE applications using standard tools (JFR, Mission Control, Jconsole/JMX, etc) and validate against industry best practices
Install and configure Oracle middleware software following industries best practices (MAA, DR, HA, Active-Passive systems, clustering)
Understands customer requirements from the perspective of infrastructure for Middleware components and translate into technical designs/architectural designs/infrastructure designs
Possess a high degree of familiarization with Oracle Middleware technologies (Identity Management, SOA Suite, WebLogic server, etc.) and of-the-shelf applications leveraging middleware infrastructure (Oracle E-Business Suite, PeopleSoft, etc.)
Design and supply architectural designs for high-complexity mission-critical J2EE systems and provide sizing recommendations, growth projections and infrastructure analysis based on expected user load and rate of growth
Publish papers and blogs related to the area of Oracle Middleware and contribute to growth/knowledge of fellow team members
Define supporting procedures with various teams for operations and write high quality documentation for internal and external customers
Design and develop customer-oriented assets to help our customers accelerate deployments and/or milestones
Architect solutions based on Oracle Engineered Systems (Oracle Exalogic, VCA, Super Cluster, etc.)
Work with other teams in defining end-to-end solutions focused on engineered systems. (example: Interactions with Exadata expert resources)
Have a positive attitude towards learning and feel comfortable with experimenting on new technologies
Define and work on “Proof of concept” solutions for customers looking to migrate environments on engineered systems
Design and architect Public/Private cloud (IaaS, EaaS, PaaS, Multitenancy) solutions for customers on engineered systems and 3rd party cloud providers
Amount of Travel expected: +50%
Experience working with Exadata
Very large databases and in-memory database solutions
Data Replication, Oracle Streams and GoldenGate
Oracle In-Memory Option
Large scale migration and consolidation
High Availability, MAA and DR: Real Application Clusters & Active Data Guard
Oracle Installation, Configuration and Patching
Oracle Performance Tuning
Database Security, Encryption, Compression and Data Masking/Redaction
Weblogic
OBIEE
Oracle E-Business Suite
SAP on Oracle
Strong interpersonal and communication (both verbal and written) skills
Excellent analytical, troubleshooting and debugging skills
Inquisitive and fast learner

Senior Infrastructure Manager Resume Examples & Samples

7 to 10 years of experience
Own and drive assigned IT Infrastructure projects to their successful completion
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Change, Incident, Problem and Capacity Planning experience
SLA and or KPI review and management experience
Competency in architecting effective solutions to various business needs
Technical Knowledge of Storage, Network and Compute (Windows, UNIX) environments
Must have hands-on knowledge of router and switch configurations (LAN, WAN, VLAN)
Hands on knowledge of managing Virtualization environment based on Citrix and VMWare
Hands on experience on scripting knowledge (Bash / PowerShell)
High Availability, Disaster Recovery, Business Continuity, Data Management, Capacity Management, and/or Application Service Resiliency
Service monitoring, management, and automation expertise using Microsoft System Center, Puppet, etc
Experience with cloud providers such as Office 365, Microsoft Azure, Rackspace, Amazon, Google Cloud, etc

Datacenter Infrastructure Manager Resume Examples & Samples

You will lead the datacenter infrastructure team and ensure team capacity, knowledge and capability to meet business requirements
You will manage suppliers and vendors involved in datacenter services and infrastructure support
You will implement and follow operational procedures to ensure datacenter infrastructure availability and SLA commitment to customers
You will manage datacenter resources capacity planning
You will provide hosting and infrastructure costs as part of pre-sale support
You will manage requests for new customer environments setup and organize resources to fulfil such requests
You will follow up on datacenter security needs and execute necessary activities to ensure datacenter security compliance
You will manage datacenter infrastructure operation costs and propose/implement means of reducing the infrastructure operations costs
You will analyze and report on datacenter infrastructure risks; create applicable risks mitigation strategies and BCP
To succeed at this job, you must have a previous experience in Datacenter infrastructure operations and availability management and good knowledge of the associated processes, as well as a deep understanding of Network and System administration and datacenter secure operations and Security compliance processes, a previous experience with vendors and suppliers management, and BCP and Disaster recovery management
It would be preferred if you have knowledge of database servers (SQL Server, Oracle); previous experience with Backup systems and technologies. Knowledge of PKI (Public Key Infrastructure) and ITIL v3 is a plus
You must be fluent in English
We would like someone to join our team who is a strong team-player with proven team development experience and a willingness to adapt to new technologies
You must have a Bachelor's Degree in Computer Science, Engineering, or a related field. You must have the U.S. citizenship per CFIUS requirements
We are looking for someone with 5+ years of experience in leading datacenter operations and setup, and 10+ years of experience in administration of Network and VMWare / Windows based environments
You will have the possibility to grow professionally in the team and in the company

Senior Infrastructure Manager Resume Examples & Samples

Install, configure software in Linux and Windows environments
Configure TIBCO applications on Linux/Windows systems
Build and manage images using VMWare, Xen Server and AWS
Manage AWS based infrastructure including machines and storage
4 year technical degree or 6+ years’ experience in lieu
3+ years experience managing a small team (2-3)
3+ years in managing infrastructure (Virtual machines, AWS)
3+ years working experience with Databases, Networking, Cloud based systems
Experience with managing an LMS such as ViewCentral (Callidus Cloud)
Experience with AWS, VMWare, XEN Server or similar virtual environment

Infrastructure Manager Resume Examples & Samples

University Degree in Technologies courses
Advanced English
AWS or Azure Skill or Certification
Previous Consulting or client service delivery experience
Infrastructure (Server, Storage, Network and Database) discovery, design, build, and migration experience
Experience with private and public cloud architectures, pros/cons, and migration considerations
Architectural exposure to Windows, LINUX, UNIX, VMware, Hyper-V, XenServer, Databases, IIS Server or apache, SAN, NAS, VCE/FlexPod, and other technologies
Hands-on experience with Shell Script, TCP/IP, Firewall, Python, Power Shell, Cheff, Puppet
IT Management skills: ITIL, ISO-20000, ISO-27000, PMP, Agile, Scrum, DevOps
Excellent communication skills (both written and oral)
Ability to be flexible and work analytically in a problem solving environment
Strong organizational & multi-tasking skills
Strong analytical skills and thought processes

Infrastructure Manager Resume Examples & Samples

BS or advanced degree in a Business Management or Computer related
Master’s Degree preferred
8-12 years’ experience working within an IT Networking environment, with 6 years leading large matrixed teams
Demonstrated experience managing an Infrastructure team
Demonstrated experience with compliance requirements such as SOX, iTAR, PCI
Ability to deal collaboratively, diplomatically, and successfully with customers, co-workers and other professional colleagues, managers, and staff
Ability to work effectively in a team environment, as well as work independently with limited supervision
Excellent problem solving skills while providing first class customer service
ITIL and/or Cisco certified within the first 180 days of employment
Master’s or advanced degree in related discipline
International business experience
Breadth of industry and sector experiences manufacturing, retail, defense, etc
Ability to quickly expand scope of responsibility

Senior Infrastructure Manager Resume Examples & Samples

Operate, maintain, and improve the systems infrastructure and application development platform for a leading global destination and platform for Japanese anime and Asian content
Coordinate team efforts through task, milestone, and objective tracking along with metric reporting
Contribute to the development of operations processes and procedures, along with training programs and documentation
Own the expansion of the operations team, and lead relevant hiring efforts while working closely with staff recruiters
Oversee and execute hardware and system maintenance, minimizing impact to services. Assist with the implementation and commissioning of new hardware installations
Handle escalated issues and work closely with the operations team to resolve issues. Validate problem descriptions and perform detailed problem diagnosis
Assist with the creation of post-mortem reports following operational events and ensure follow-through on related action items
Act as an externally-facing point of contact to coordinate service and operational support

Infrastructure Manager Resume Examples & Samples

Maintain & monitor all network, security and computer management systems, to meet current and future requirements
Jointly responsible for management, maintenance and architecture of storage, virtualized environment, servers, network devices, and productivity tools
Monitor systems and identify performance issues proactively
Work within strict time frames and elevate incidents within defined timeframes
Test all changes to networks, hardware, software, and hosted applications
Monitors service delivery compliance to budget, quality standards and customer and business stakeholder requirements
Perform infrastructure coordination related to design and setup activities at different stages of a project
Work with various vendors and service providers to ensure a productive environment
Resolve issues and prepare status reviews and reports
Professionally represent the infrastructure team as a technical consultant on projects
Maintain the necessary project plans and documentation of all system builds and modifications
Interact and coordinate with vendors, suppliers, distributors and contract consultants
Maintain a good working knowledge of current infrastructure and future trends
Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract
Solid technical background in a hosted irtualized services environment including infrastructure networks, hardware, software and telecommunications
Experience with workstation management systems and desktop imaging. Knowledge of Microsoft Active Directory, Exchange 2010 and other Microsoft Server Applications
Good knowledge of security as it relates to cloud based infrastructure
Experience with Amazon Web Services preferable
Experience using automated monitoring tools, e.g. Nagios
Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
Able to gather relevant information systematically to troubleshoot and resolve issues
Good analytical, problem solving and decision making skills
Good attention to detail, testing and documentation
Knowledge of ITIL and industry best practices
Strong virtualization experience using VMware
Proven ability to work in a cloud based or hosting environment
Experience working with Storage Area Networks ideally Pure Storage and/or EMC
Experience in Microsoft System Center
Experience with hosted desktop and published applications
Ability to maintain good working relationships with third party service providers and vendors
Experience working in a project and change management environment ensuring standards are met
Strong oral and written communication skills, Tertiary degree in computer science or related areas an advantage
In-depth knowledge of Juniper products a definite plus
VMware certification preferable, at least VCP
Microsoft Certified in at least one desktop and one server discipline

Device as a Service Infrastructure Manager Resume Examples & Samples

Excellent people skills. Ability to work across teams and work across multiple regions
Excellent communication skills - up, down, sideways
Extraordinary Integrity and sense of purpose
Ability to work with remote team members
Demonstrate self-motivation and ability to work independently with minimal supervision/direction

Infrastructure Manager Resume Examples & Samples

Supporting and performing Server and Network & Telecom related tasks, activities
Supervise server , Telecom and network related projects
Ensure we provide accurate and timely response and resolution to all related requests and issues
Liaise with both Citigroup internal and external parties for resolution of hardware issues
Act as customer engagement manager for CIS related items
Ensure all new and existing technology and process conform to Citigroup and/or regulatory standards and audit requirements. Ensure compliance with CITM Policy, regional and local procedures
Management of hardware and software inventory and ensure that software license regulations and procedural requirements completely kept for asset management field are strictly followed
Document and keep updated all procedures related to the areas of responsibility according to CITMP and audit requirements
Communicate with external supports, system providers and internal users regarding company direction, personnel policies, new initiatives, compliance policies and compliance plans on a regular basis
Act as the business Supplier Risk Manager (BSRM) for vendors, ensure proper monthly tracking of vendor performance based on defined KPIs
Coordinate procurement, vendor management with contracted vendors; ensure proper contractual agreements keeping all Citi policies, negotiations with procurement and vendors, invoice management and issue handling with CTI Fincon. Third-Party Management rule keeper
In-country Technology and Communications Room manager. Ensuring rooms are always aligned with Citi and market requirements, security regulations are kept. Coordinate COB tests for Technology Rooms
Ownership for all GRC/MCA items regarding the areas of responsibility
Act as a backup for both Server and Network SMEs in case of absence
Support server centralization initiatives
Compliance: ensure that tasks are executed in accordance with Citi policies and procedures, complying with statutory regulations and laws
At least 5 years of experience in IT
General knowledge of database servers, i.e. Microsoft SQL, Oracle, etc
Leadership skills to effectively maintain high morale and high performance

Infrastructure Manager Resume Examples & Samples

Provide leadership and oversight to manage the day to day operations of all responsible infrastructure services ensuring delivery of those services are in line with information technologies strategies and direction
Function as Project Manager by planning, executing, and finalizing projects according to deadlines and within budget. This includes identifying necessary resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan
Provides leadership to develop and oversee production activities of infrastructure documentation including: service objectives; operational principles; schematics; guidelines; standards; interoperability and compliance. Responsible for troubleshooting and root cause activities of infrastructure systems and related service problems to ensure overall needs of Firm’s systems are met effectively and efficiently
Develop and facilitate implementation of infrastructure policies/procedures for use in conducting enterprise system operations, and analyze their overall effectiveness to ensure best practices are incorporated to maintain a high level of availability and stability of the infrastructure services
Develop and oversee an annual budget for Infrastructure Services team that provides for the attainment of agreed upon strategic goals and objectives
Review and evaluate vendor proposals submitted for the purchase of hardware, software, and technical services to determine adherence to infrastructure guidelines and specifications
Pursue professional development opportunities to advance knowledge and expertise in the area of enterprise infrastructure that can be incorporated into leadership and oversight responsibilities. Remain current in market trends/practices (e.g., methodology, tools, technical specifications, and other developments)
Establish and maintain effective working relationships with internal/external teams to promote the success of established short- and long-term objectives and goals
Perform other duties as directed by the Associate Director of Infrastructure related to INF goals and the mission of the Firm
Participates in Information Technology Services planning and budgeting, policy development, and project management
Manages personnel schedules and on-call schedules in alignment with CliftonLarsonAllen’s business demands
Implements and maintains a customer service delivery model that ensures a high degree of customer satisfaction
Performs problem trend analyses and initiates action to improve policies, procedures, and/or infrastructure technology standards to ensure high levels of availability and stability in infrastructure systems
Ensures support processes, documentation, and procedures are in place and tested for all new systems introduced
Consults with team members to promote integration with customer support processes and to enable total customer satisfaction. Operates infrastructure solutions as driven by business requirements, guided by IT strategies, and tempered by economic viability
Ensures satisfactory levels of performance through use of appropriate monitoring and management tools, regular maintenance, and system and capacity management processes
Develops and maintains quality relationships with appropriate vendor technical resources

Senior Infrastructure Manager Resume Examples & Samples

Leads entrepreneurial global engineering organization in data and infrastructure virtualization disciplines offering an innovative product portfolio and maintaining up-to-date technical skills in anticipation of future Abbott technical opportunities, demand and requirements
Drives and aligns innovative enterprise-wide infrastructure solutions across Abbott IT, business management, enterprise vendors, and internal support organizations
Identifies, develops, and retains highly-specialized IT professionals in diverse technical areas to ensure sufficient staff and skills are available to meet corporate/divisional needs
Communicates and markets vision, strategies and priorities to multiple levels throughout Abbott tracking emerging technologies and industry trends identifying new opportunities that are relevant to Abbott
Responsible for compliance to applicable Corporate and Divisional Policies and procedures
Oversees the development and evolution of a strategic plan responsive to the changing competitive, technological customer and industry environments for BTS-IS within the context of the broader BTS strategy and Abbott’s business strategy
Develops implementation instructions, and provides top level support of IT solutions aligned with customer’s business objectives and other infrastructure technology disciplines within BTS-IS
Nurtures relationships with key suppliers of storage, virtualization, and containerization technologies to keep abreast of emerging technologies, ensure solution stability, optimal pricing, and influences their product direction to align with Abbott
Provides technical recommendations on all major contracts involving virtualization and data technologies
Proactively asses the effectiveness of standards, methodologies and processes; driving change as appropriate for continuous improvement
Direct Reports 5-8
This position reports directly to the Director of Open Systems in BTS-IS. Receives conceptual direction from senior management but has the authority to direct goals, strategies, and priorities to optimally meet the objectives of the position
This position is the primary technical contact representing data and virtualization solutions to partner with all other Abbott IT and business organizations and key external service providers
Accountable for awareness of technology trends and the determination/execution of global strategies that satisfy the business critical reliance that Abbott is increasingly placing on its infrastructure to host applications
Accountable for the selection and development of technical staff
Directly impacts the operation and profitability of every division through their reliance on the infrastructure to provide data and infrastructure virtualization solutions to host Abbott’s Enterprise and Business critical applications globally
Bachelor’s Degree, preferably in a technology or management discipline
15+ years of overall IT experience
10+ years of data and infrastructure virtualization experience in a regulated business
5+ years IT experience in large, enterprise, multi-location data centers

Director, Senior Lead Infrastructure Manager Resume Examples & Samples

Lead the Desktop Engineering group for the enterprise
Lead the development of the Desktop Engineering architectural foundation to deliver efficient computing solutions to TIAA core businesses and integrated/affiliated LOBs
Define and manage the strategic desktop computing roadmap, including operating system and hardware strategies as well as core supporting tools
Lead transformation of traditional desktop engineering practices to a modern virtualized cloud model
Responsible for the internal user experience on Windows and MacOS platforms
Support Production Services Operations teams in their service excellence goals
Focus engineering efforts on cost optimization, product/platform retirement prioritization and operational efficiency
Provides technical direction and advice to Sr. IT Leadership for long-range planning for new systems, hardware and tools. Acts as a technical consultant to lead the creation and implementation of enterprise solutions
Develops and articulates goal-state scenarios (pros, cons, business value). Provides a roadmap to move towards the goal-state considering organizational change management, capital investments and technology trends
Ensures that resources are aligned and maximized along enterprise objectives
Eight or more years of experience with complex desktop technical infrastructure
Four or more years of experience leading a team of technologists
Deep understanding in user facing technologies and compute platforms
Expert in Virtual Desktop Engineering in a large global setting, especially with the Citrix platform
Expert in Cloud strategies, as pertaining to End User Computing and Virtual Desktop focus areas, especially Microsoft Office 365 and Citrix Cloud
Experience with development and automation with the desktop platform, to deliver efficient, low touch, self-service management and support solutions
Technical expert on Microsoft Windows strategy, especially Windows 10
In depth knowledge of MacOS strategies and framework
Bachelor’s degree or higher degree in Computer Science, Electrical Engineering or related disciplines; Master’s in Business preferred
Office 365 Cloud, Azure and AD facing integrations preferred
Overall Microsoft Platform / Office / SharePoint / Exchange experience preferred
In depth understanding of Microsoft SCCM, device imaging, and desktop patching processes preferred
Experience with Casper JAMF Suite preferred
©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921

Infrastructure Manager Resume Examples & Samples

Coach and develop team members to reach their full potential
Commit to "hiring the best" internally and externally
Create an inclusive environment which embraces and derives value from diversity
Execute performance and career development discussions

Infrastructure Manager Resume Examples & Samples

Local day-to-day management of the assigned region field support engineers. Coordination of the business as usual field dispatch and supporting projects that require field support duties
5000-7000 monthly average tickets expected to be solved through a managed services contract
L1/L2 support for desktops, laptops, workstations and peripheral devices such as printers, scanners, biometrics
L1 support for network, video and voice services
Sound judgment for solving non-standard issues and Incidents prioritization
Teamwork with the Central Services dispatcher team to seek for continuous customer satisfaction improvements
Vendor performance management through monthly metrics analysis
Connect and interact with different vendors and global/regional teams (Customer Service Center, Global Command Center, Network Core Infrastructure Services, Service Delivery, etc.) in the incident resolution related to infrastructure issues and internal customer delivery
Service level indicators analysis, responsible for the success of the committed service level agreements, within each region
Interact with end users to understand their needs, deliver proposals or route to the corresponding team to attend these requirements
Broad knowledge of the global operating model and CTI products portfolio available. Promote the usage of this tools and be able to integrate them in Business proposals
Ensure compliance with internal information security policies, legal and regulatory
Escalation point for all CTI Desktop Support services for the assigned area, interaction with the different vendors (internal and external) until the issue resolution
On a day to day basis, execute the escalate process if needed with the appropriate internal and external teams
Maintain technical teams with the appropriate level of training to attend the user requirements, promote teamwork under a processes oriented environment
Position accountable for taking local decisions for fixing critical issues on time
Successful candidate will be self-driven, highly motivated, and comfortable interacting with internal and external resources with versatile styles
Strong track record in driving successful working relationships
Managing field services preferable within a financial services environment
Direct people management, including remote teams
Microsoft Products/OS, desktop and servers
Basic Networking, Video and Voice skills
Financial Industry connectivity (e.g. Business to Business networks, Central Bank connectivity requirements, etc.)
Tracking resolution efforts and resulting actions that may be required (problem and incident management)
Working in a heavily controls-focused environment and process-driven
Experience in call centres environments preferably in finance industry
Excellent customer management, interpersonal and communication skills
To be able to manage activities ensuring adherence to Information Security Policy, CITMP policy and corporate standards
Able to interface on both technical and business aspects with various levels within the organization, translate technical terms to non-technical audiences
Ability to think both short and long-term
Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Proactive, ability to use own initiative and leverage with the rest of the team creative solutions
Commitment to quality, attention to detail and customer service
Strong problem-solving skills and analytical approach
B.S./B.A. degree level. Desirable but experience is more relevant
Education: B. A. Computer Science or similar
Master degree desirable
English communications listening, speaking and writing 80%

IS Country Infrastructure Manager for the & Americas Resume Examples & Samples

Leads and supervises a diverse team of Country IS Infrastructure Managers and IS Specialists, including appropriate coaching and mentoring to drive high performance, setting and monitoring targets, assessing performance and defining individual development within HR policies for the benefit of both ABB and the employee
Ensures adequate staffing and team member skills to deliver high quality and cost effective infrastructure services in alignment with the Global Infrastructure Services model
Identifies opportunities to enhance local Infrastructure Services as well as transition local Infrastructure Services to regional or global services aligned with overall Global IS transformation objectives and the defined budget
Drives a standardized way of working for demand capture, performance reporting, incident handling and change implementation in relation to local Infrastructure Services and in conjunction with the Global Service Delivery and Assurance team
Executes IS solution/service delivery utilizing the internal IS delivery units and IS operations team members as well as external 3rd party IS service suppliers in a “core and flex model” as advised
Delivers IS service and support to the requesting business or function, ensuring execution of requirements within budgeted costs and time schedule
Supports the installation, management, maintenance and optimization of internal and cross-functional processes related to IS Infrastructure Service Delivery aligned with the overall Global IS transformation objectives
Ensures consistent delivery of local Infrastructure Services as agreed with the relevant functions (e.g., Facilities Management, Supply Chain, Manufacturing, etc.)
Ensures teams and local Infrastructure Services adhere to the IS process framework and governance model
Manages the respective budget, including spend monitoring and forecasting within defined global and regional schedules
Establishes and manages a risk and opportunity list for the region in conjunction with global and regional financial processes/schedules, enabling structured management of infrastructure spend within the defined budget
Ensures all local Infrastructure services related cost is flowing via agreed Infrastructure cost centers
Liaises with Service Delivery & Assurance Managers in the respective region, providing visibility to local Infrastructure Service delivery
Ensures satisfaction with local Infrastructure Services by assessing expectations and verifying that actions are taken to close any gaps
Supports major incident and critical situation resolution, consulting and/or providing input or resolution for any incident, change or project which has, or might have, a major impact on the relevant IS solutions/services
Acts as escalation point and resolves disputes arising in relation to local Infrastructure Services
High School Diploma 14 years of experience in roles managing IS infrastructure organizations and service delivery with a minimum of 5 years in senior management positions responsible for senior stakeholder management OR
Bachelor 10 years of experience in roles managing IS infrastructure organizations and service delivery with a minimum of 5 years in senior management positions responsible for senior stakeholder management OR
Master’s degree and 8 years of experience in roles managing IS infrastructure organizations and service delivery with a minimum of 5 years in senior management positions responsible for senior stakeholder management
Managerial experience running diverse teams located across multiple countries and time zones
Demonstrated experience managing vendors to deliver against agreed SLAs in a complex global environment where outsourced services are highly leveraged
Demonstrated experience managing infrastructure costs at or below established budgets while meeting customer demands with effective and timely solutions
Demonstrated ability to operate within a high pressure environment, consistently delivering results and achieving corporate objectives on time and within the agreed parameters
Demonstrated ability to diagnose and meticulously work through complex issues
Experience leading transformational or large infrastructure projects in a global company
Experience developing funding proposals for potential projects, including formal business cases and executive presentations to summarize proposals
Consistently demonstrated delivery focus in a fast paced environment; curious minded with a positive, can-do attitude
Good organization, time management and decision making skills
Strong negotiation, facilitation and consensus building skills; ability to negotiate resolution of controversial issues with businesses and 3rd party suppliers

Infrastructure Manager Resume Examples & Samples

Manage area Technology Infrastructure consists of the following areas: Network Operations and Voice (WAN Networks and Systems Voice) Distributed Operations (Local Servers, Network Security-Antivirus / VTM, DRP / Backups), Support End User (PCs, peripherals and end-user applications), CTI Control (Budget / cost Control), Inventory Hardware and Software, Management Providers and local techroom monitoring)
Manage the Business Management and groups supporting business priorities to align and use more efficiently the resources of the group. As part of this process, providing information Prioritization / Status to business groups
Define under the guidelines of regional and global strategies of technological solutions that will support the country's priorities while supporting the implementation of regional and global strategies policies. Ensure that the strategies implemented are the best in cost, quality and supporting the business in the long term
Leadership capacity
Ability to work in a team
Availability to work after hours or long hours

Infrastructure Manager Resume Examples & Samples

Ensuring awareness of the Team processes and management updates among all shifts
Preparation and interpretation of key team metrics for Team use and to introduce data to key Partners. Developing new metrics aligned with Team strategy
Supporting Shift Leads in management \ coordination of shift work where neccessary

Infrastructure Manager Resume Examples & Samples

Employee issues (performance, behavior, compliance with policies, etc.) are
Policies and procedures are updated annually (more often if necessary)
Prompt identification of infrastructure needs
Accurate and timely implementation of tasks for project completion
Ensure effectiveness and efficiency in the functionality, security, data
Consistent assistance to end-users and participation in prompt and accurate
Completed administration and maintenance tasks will promote and ensure
Standardized work processes will ensure accuracy and completeness of end-user documentation, further ensuring documentation usability
A solid understanding of the technologies, best practices, administration, and
A strong commitment to improving product quality
Exceptional organizational, time management, and prioritization skills
Excellent interpersonal, listening, and written and oral communication skills
Strong process orientation; attention to detail
Strong analytical, problem-solving, and troubleshooting skills
Capable of explaining complex procedures in writing or verbally
Exceptional research and vendor engagement skills
Strong negotiating and procurement analysis skills
Excellent delegation and leadership skills
Team focused
Excellent analytical abilities and judgment in resolving system and user issues
Ability to automate processes and solve business and technical problems through the application of appropriate technology
Ability to write proposals or papers, act as vendor liaison, make presentations

Infrastructure Manager Resume Examples & Samples

A Bachelor’s degree in Computer Science, Engineering or related discipline
10- 15 years of experience in IT systems implementations & support
An expert understanding of current and emerging IT Infrastructure technologies
Extensive analytical abilities and skills to champion the most feasible and economical solutions
Demonstrated ability to lead and effectively participate in teams
Strong verbal and written communication skills, with an ability to express complex technical concepts in audience appropriate terms

Infrastructure Manager Resume Examples & Samples

Oversee the Systems and Network Administration including working with the hosting vendor to monitor performance of the operating systems, network routers/switches and telecommunications
Provide ongoing recommendations for improvements to technology, infrastructure, and process to ensure Department remains current with latest technologies
Ensure development, enhancements and operational support for all 11 environments
Responsible for overseeing success of all migration activities
Provide technological guidance and long term direction for the organization to ensure the high performance, reliability and scalability of the company's internal technology infrastructure
Assist in the design and implementation of our enterprise level hosted solutions and own the long term infrastructure roadmap so we can continue to expand our service offerings
Lead the team by setting priorities, coordinating work and reporting accurate and timely information
Manage vendor and contractor negotiations and contracted work in support of the implementation of new technology
Work closely with internal IT Infrastructure teams to resolve issues and transfer knowledge
Build relationships with key user and operation groups to identify and resolve business issues in order to provide excellent customer and end user experience
8+ years’ experience overall IT experience
3+ years in management position
Proven leadership experience in enterprise level technology
Experience with Cloud Technology
Experience with VMWare environments, Linux and Windows systems and authentication infrastructures (AD/LDAP)
7-10 years of experience with functional and technical aspects of IT support services and related infrastructure solutions, capabilities and technologies
5+ years of technical infrastructure work experience in a managerial role
Ability to multitask and handle numerous assignments simultaneously
Interpersonal, negotiation and problem solving skills
Ability to develop, motivate and coach a team

Regional Infrastructure Manager Asia Pacific Resume Examples & Samples

Solutions
IS Standards
Incident, Change or Project

Infrastructure Manager Resume Examples & Samples

Good Project Management skills and experience
Experience with Java and Oracle technical understanding will be a plus
Excellent Communicator
Self-starter
Technical and people management of technology domain. Should have 80% technical and 20% people management skills
This person will be the SME (Subject Matter Expert) for the respective technical domain and staffing of resources in her/his domain
Responsible for preparing Task Sheets/Checklist, Induction Manual, Guidelines and Standards. Generate MIS (Performance , ticket analysis) reports on periodic basis
Responsible for evaluating existing Technical Architecture and Design and Proposing Improvements. Technical root cause analysis
Execution of identified skills gap for the team members. Focus on cross trainings of resources within domain
Lead customer / front office meetings for technical and SLA related discussions; ; Participate in MIRT and Outages as applicable
Complete ownership of SLAs for respective towers; Ownership of quality processes implementation, adherence and Audits for the domain
Succession planning, annual appraisals of team members
Support virtualized and Physical Systems Author IT policies, guidelines, standards and procedures for business continuity, disaster recovery, high availability, systems security and systems management in a multiple production data center environment
Disaster Recovery Officer to facilitate smooth operations and act as a point of contact and escalation in the event of an actual Disaster; Lead the development of audit and security programs to expose existing security stance and produce repeatable processes
Development of Network Install Manager configurations to support an enterprise concept of support
May Lead a Systems center of Excellence panel to support IT and Enterprise Goals and provide forward looking process and designs to enhance systems and IT performance as a whole and present recommendations back to Leadership
Architect and implementation of virtualization methodologies. Develop automation around these methodologies
Develop a Configuration Management Database to give access to configuration data; Smart Grid implementation, installation and administration on systems
Change Management utilizing BMC Remedy and Tivoli Service Desk. Maintained ITIL centric infrastructure to facilitate SAS70, SOX and FDA regulatory compliance
Perform Security assessments of systems and system hardening of internal and DMZ systems
Provide Architectural Design support to multiple clients projects and to international business pursuits; Provide international security audit and forensic response for clients
Lead a team of 5-15 Admin which are a mix of Employee and Contractor; Responsible to Architect projects when needed and for OS Architecture questions
Qualification: Engineering or equivalent degree; Relevant working experience of 10-12 years in Infrastructure Management
Must have experience in Technology Solution Design

Svp-global Active Directory & Wintel Infrastructure Manager Resume Examples & Samples

To own & manage the Global Active Directory, Wintel platform & System Center teams
Expert knowledge and working experience of Microsoft Active Directory management, including an in-depth understanding to design level of sites & replication, administrative structures, group policy services, enterprise security, certificate services and disaster recovery situations
Managing and owning the processes of monitoring, maintenance and support of Microsoft Windows™ family servers-, ensuring that global, regional and local standards are maintained, developed and continually improved
Dealing with escalations of customer incident tickets relating to services supported within defined timeframes
Identifying and defining SLA’s across the group
Ensuring that existing SLA’s & KPI’s are monitored and adhered to at all times
Provide on call escalation support for the Global Active Directory, Wintel & System Center teams
Identification of trends, analysis and ownership of repeat incidents leading to permanent resolution
Resolution of customer escalations and major incidents
Delegation of work packages assigned to the group by central project managers and of projects assigned by senior management
Completion of regular review of embedded controls, ensuring that risks are identified and commensurate compensating controls are introduced
Provide management and escalation support to all SA teams within agreed service standards ensuring that all relevant parties are kept advised of progress
Identify opportunities for continuous process improvements to existing processes, or definition of new processes/procedures and updating documentation as necessary
Specialized knowledge of Orchestration pathways extensive experience of working with automation workflows in a highly-critical enterprise environment
To keep abreast of technical developments, including vendor product strategies and industry advancements and to participate in developing or setting standards as required
Bachelor’s degree in Computer Science or a related field of study, or equivalent work experience
Very strong all round technical knowledge/skills within a complex and distributed technical environment
Strong understanding and detailed knowledge of
Cyber security concepts, risks and mitigation techniques to expert level, especially those affecting a Active directory and Wintel server environment
Focus on performance improvement, automation and Orchestration using MS System Center suite
15+ years’ experience in multi-forest Active Directory Support, Architecture and Design working in an enterprise environment
15+ years’ experience with Windows Servers (2000, 2003, 2008 & Server 2012 R1+R2)
A solid understanding of Windows networking environment including
A solid knowledge of LDAP, GPOs, Kerberos, TCP, DNS, Performance Monitoring Management of inter-domain and inter-forest trusts
Management of AD Sites, Services and Subnets in a multi-domain and multi-forest environment
Experience of SCOM Audit Collection services (ACS)
Understanding of SCOM workflows and configuration
Understand fundamental SCOM MP configuration, tuning and design
Experience with Microsoft System Center suite a plus

Infrastructure Manager Resume Examples & Samples

Provide thought leadership for technical solutions for sector area
Collaborate with production assurance group, client managers, project managers, applications and infrastructure teams to plan and coordinate changes or improvements
Manage the technical deliverables for projects to high quality standards
Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents impacting sector area. Reduce Sev 1 and Sev 2 incidents
Collaborate with Product Management to establish annual roadmaps for critical underpinning infrastructure estate
Drive and/or coordinate service Improvement plans for infrastructure driven programs
Drive optimization of asset utilization
Collaborate with client managers, application product managers, service management to analyze and remediate the operations risk head map
Collaborate with the Information Security Officers (BISO/TISO) to identify and mitigate infrastructure related risks from the environment
Provide detailed Demand Management forecasting and reporting across all products
Citrix , VDI , Horizons - the candidate is expected to be dynamic, flexible and a quick-learner as this is a rapidly changing environment
Demonstrable co-ordination and control skills are required
Excellent communication skills are a must, with the ability to translate technical requirements into operational solutions
Strong time management and problem solving skills

Infrastructure Manager Resume Examples & Samples

Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements
Develop, implement, and maintain policies, procedures, and associated training plans for network and PC resource administration and appropriate use
Practice network and PC asset management, including maintenance of component inventory, life cycle management and related documentation
Establish service level agreements with vendors
Provides “ownership' of problem thru final resolution
Negotiate with vendors, outsourcers, and contractors to secure network products and services
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
Oversee the administration of user accounts, permissions, and access rights in AD
Act as level 2 help desk support as needed
Bachelor’s Degree and a minimum of five years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc
Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments
Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery
Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations
Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on
Experience with moving infrastructure to the cloud where deemed appropriate
Experience planning and merging several networks into one
Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles
Experience installing network cabling and telephony systems

Infrastructure Manager Resume Examples & Samples

Expert in MS Excel, MS Word, PDF
Self-managed
Process orientated
Experience with reviewing and/or negotiating contract language
Experience with information security controls, policies or frameworks
Experience with Standard Information Gathering (SIG) Questionnaire
IT Audit, IT Risk Management or IT Security
Information security or risk certifications (CISSP, CISA, CRISC, etc.)
Person will support of inbound customer RFP’s and inquiries, documentation, process improvement

100

Build Project & Infrastructure Manager Resume Examples & Samples

Leading with a zero injury expectation
Leading the identified technical roles throughout the project
Developing a responsibility matrix for the identified technical roles and communicating with the project team
Coordinating completion of all Build deliverables throughout each phase
Coordinating and preparing for these reviews throughout each phase: Project Workshop, Project Definition Rating Index (PDRI), Independent Project Analysis (IPA), Technical, Operational Readiness and Gate
Maintaining control of the technical aspects of the project by measuring performance and taking corrective action
Designing and building a project that meets the operability requirements
Documenting and communicating the technical lessons learned
Provides technical oversight on Base Level project planning and engineering
Review of JR/CR for non-base level projects
Review of Non-Base Level project execution and provide support and guidance
Procurement: ensure proper procurement with proper bidding review
Project management: lead and participate in project planning and implementation, engineering, procurement and negotiations, financial and cost control, quality control, health and safety, legal and disputes. Ensure proper document management in place
Bachelor's Degree in civil, mechanical, chemical or industrial engineering related
Minimum of 15 years of experience in engineering and construction work; with 8 - 10 years leading a build project team
Project management experience spanning projects from USD10 – 100 Million budgets
High relocation mobility within SSEA countries
Knowledge of cost & work-hour requirements for various types of industrial construction
Knowledge of scheduling & project management system
Ability to coordinate personnel with diverse skills and experiences to accomplish overall planning goals
Ability to implement a Capital Improvement Plan through the budget and scheduling process
Strong literacy in English
Technical insight and sound judgment necessary to direct other engineers in the solution of unusual problems
Ability to plan, coordinate, and conduct meetings efficiently and effectively
Demonstrated supervisory and leadership skills by achieving good results in difficult circumstances
Clear, concise and direct written and verbal communications; ability to manage a remote team effectively
Ability to use and apply engineering economic principles
Organizational skills developed to keep work flowing smoothly, lines of authority and areas of responsibilities are clearly defined, and reaction to changing situations is smooth
Ideas, concepts, and projects are clearly and concisely explained to large and small groups that may or may not be familiar with the electric utility industry
Ability to apply and direct others in the application of theoretical concepts to practical problems
Regional project management experience in SSEA
Experienced in agricultural processing / logistics type of projects

101

Infrastructure Manager Resume Examples & Samples

Knowledge of government contracts, task orders and deliverables
Ability to develop relationships among federal management, prime contractor management and other federal contractors and be seen as a trusted advisor
Enough UNIX technical ability to understand permissions problems, ACLs, system hardening and patching procedures
Ability to manage multiple issues at once
Manage as many as 200 – 250 emails a day
Knowledge of backups, DataDomain storage devices, NetBackup and how they apply to large backups (~ 400TB in size). Knowledge of Teradata advocated BAR solution would be helpful
Ability to understand that the large amount of data handled exacerbate small problems and make them into large ones
Understand there will be off hours and weekend work needed from time to time
Ability to understand day to day tools (Remedy, Tivoli Dynamic Workload Console, MKS, etc.) and how to configure or get them configured to meet processes of the project
Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage

102

MAM Mira-infrastructure Manager Resume Examples & Samples

Assist with the management of portfolio assets and the execution of new investment opportunities, refinancing along with fundraising tasks
Assist with creating and executing strategic initiatives both internally and within portfolio companies
Execute and oversee detailed financial and valuation analysis of portfolio companies and transactions
Review financial models and oversee financial model development
Identify and execute M&A transactions - both new acquisitions and bolt-on acquisitions for portfolio companies
Manage a number of analysts, including being responsible for their development
A Bachelors degree in Commerce or Finance
An MBA or post graduate qualification in Commerce/Finance
Previous experience in an investment bank at senior analyst level, of which at least 2 years’ experience is in infrastructure and utilities funds/sector
Possess M&A execution experience. Candidates with a well-rounded exposure to buy-side M&A analysis, due diligence, transaction financing and strategic analysis will be preferred
Knowledge of global funds management, investment banking or strategy consulting
Business fluency in an additional European language will favourably regarded
Have a thorough understanding financial accounting, corporate finance and business reporting
Be highly numerate
Be highly motivated, proactive and be able to execute critical work streams with limited supervision
Possess outstanding interpersonal and team-working skills that will enable the candidate to build relationships with senior team members, colleagues across the Macquarie Group and senior executives in portfolio companies and acquisition targets
Demonstrate sound business judgement and an analytical, pragmatic and creative approach to problem solving

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MS Systems & Infrastructure Manager Resume Examples & Samples

Directs and controls activities within a sub-region or Region
Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers
Responsible for the overall business success of a large and diverse set of service products or solutions, technologies, and/or business segments that represents a sizeable portion of the overall business
Defines strategic direction and plans for service business, monitors business performance and implements corrections as well as cost reductions and incremental growth actions
Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE); delivers recovery or action plans for exception issues
Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions Leads key initiatives on behalf of functional and senior management
Provides thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models
Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
Achieves diversity and other HR goals
Acts as mentor to individual contributors in other teams and for Manager I level May participate in initiatives to improve effective development and utilization of HP human capital (e.g. develop rotational programs, re-skilling programs, etc,)
Typically 12+ years to demonstrate mastery of Service Business Management
Established management background of high level individual contributors (people management)
Typically first level and advanced level university degree
Excellent market knowledge
Need broad knowledge competitive market dynamics, business models, business strategies and processes
Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
Must have a solid understanding of business management principles, financial expertise and strategic planning methods
Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills
More frequent influence at cross-functionally and on executive level

104

Infrastructure Manager Resume Examples & Samples

Facilitate the infrastructure delivery components for multiple LOB projects simultaneously
Coordinate and develop detailed work plans, schedules, infrastructure components estimates, resource plans and status reports
Responsible for project related hardware and software procurement
Bachelor?s degree in IT related field (Computer Science, IS, Telecom, etc). Equivalent experience will be considered in lieu of education
7+ years experience supporting specific support function
Extensive knowledge in understanding of specific systems supported
Possesses a broad knowledge and understanding of many different technologies and the dependencies and impacts they have with one another
Excellent verbal and written communication skills and time management
Ability to work well under pressure is preferred
Ability to continuously multitask preferred
Adaptability to fast paced, evolving environment preferred
Excellent organizational and time management skills preferred

105

Site Infrastructure Manager Resume Examples & Samples

Is a Role Model for Safety
Manages to the agreed budgets
Ensures that buildings are complying with the necessary requirements (legal, production, safety)
Ensures that the utilities (gas, electricity, air, water etc.) are complying with the necessary requirements
Develops TPM concepts for the utilities and conduct maintenance
Manages department in line with SCA processes and tools
Coaches and develops capabilities in the department
Maintains inspection records in accordance with standards and regulatory requirements
Carry on projects taking care of Capex
Accountable for Performance Management process and responsible for consequence management within his/her department
Assures legal compliance on maintenance works
Develop to standards and assures the team works to it (safety, quality, Center Lines, Center I Lines...etc) and secures the availability of standard technical documentation
Define and spread the expert maintenance tools (SAP)

106

Infrastructure Manager Resume Examples & Samples

SME for SSO Federation(v6) projects – Installation, configuration, administration & troubleshooting of Site Minder Federation issues
Incident / Problem management
Policy creation / troubleshooting SSO issues
Strong knowledge on Federation

107

Siri Infrastructure Manager Resume Examples & Samples

Required: 5+ years of relevant engineering work experience and 2+ hands-on technical management experience
Deep experience with architectural patterns of large, high-scale distributed big-data processing systems (e.g. Hadoop, Spark, MPP, ElasticSearch, Kafka) running in cloud environments (e.g. AWS, Google Cloud)
Experience with coding query processing tasks based on SQL, Map-Reduce, Spark, HiveQL or other querying systems
Coding experience in 1-2 of the following languages: Python, Java, C/C++, Scala, SQL, Shell Programming
Track record in partnering with recruiting to build incredible engineering teams
Actively coached and mentored team members in their careers
Led several large scale projects with multiple dependencies across teams
It’s nice if you have Machine-Learning experience, but if not and you’re the right candidate, we’ll teach you along the way!

108

Telecommunication Infrastructure Manager Resume Examples & Samples

Ownership of the analysis and management for the current telecom costs within the global SCJ business related to Telco, mobile and data services. Drive cost takeout actions to deliver cost reductions
Evaluate telecom carrier services pricing model options and maintenance programs to optimize total cost of ownership, while providing future flexibility for the company
Identify opportunities for volume purchasing to obtain price breaks
Auditing of the global Network and Telecommunication portfolio related to the ordering, disconnecting and optimizing of services
Formulate and implement processes and procedures for tracking and analyzing technical and financial data of Telecom Expense Management (TEM) assets from requisition through retirement
Ensure all TEM-related assets are entered into the configuration management data base (CMDB) and validate the information is accurate and auditable
Management of the Telecom inventory process in partnership with the TEM provider, Dimension Data
Ensure compliance of financial policies with expense & capital purchases
Complete month-end processes, including variance analysis, accrual calculations and resolution of telecom billing issues
Serve as the I&O escalation point for telecom invoicing disputes and the resolution
Lead vendor management discussions related to financial tracking and reporting
Assist with the operating and capital budget, financial forecasting and investment strategy
Must be self-motivated and take ownership with identification, collation and analysis of the current telecom budget cost base and fluctuations
Proven ability to create, structure and deliver process improvements & training
Technical knowledge within the Telecoms/Telematics industry
Strong vendor management discipline to drive service excellence
Management of SCJ communication inventories for incoming and outgoing data feeds
Bachelor’s degree (B. A.) from four-year University; or seven years related experience; or equivalent combination of education and experience
Prior experience and solid knowledge of telecommunications carriers
Experience with ordering, tracking and receiving of telecommunication services
Familiarity with TEM (Telecommunications Expense Management) systems
Proven ability as a team leader to deliver results independently and through a diverse team of employees, contractors and vendors
Demonstrated ability to develop / maintain strong vendor relationships and holding them accountable for SLA delivery
Overall understanding of the telecommunication service industry
Expert with MS Office (in particular, Word, Excel and PowerPoint)

109

Global Client Infrastructure Manager Resume Examples & Samples

Management of a geographically and culturally diverse teams
Enterprise IT experience
Establish and implement corporate policy for client devices including device hardware and software
Maintenance and operation of client device management systems such as KACE and SCCM
Maintain client hardware and software inventory
Establish and implement a client technology roadmap
Budget management including lease management
Ensure that all devices are fully patched and running a supported operating system
Office365
Group policy creation and management
Virtualization (VMware VDI, etc.)
Windows and OSX operating systems

110

Infrastructure Manager Resume Examples & Samples

In depth knowledge of Windows servers2003/2008/2012, Citrix XenApp & XenDesktop, Active Directory, VMWare and VDI
Strong understanding of Infrastructure management concepts
Functional knowledge of related tools like Appsense, EdgeSight, Perceiver etc
5+ year experience in handling large geographically distributed operations support teams
Should be able to identify the value innovations and process improvements in current project
Strong business acumen and customer focus
Very good Communication, Documentation, Presentation and interpersonal skills
Spanish speaking is an advantage

111

Infrastructure Manager Resume Examples & Samples

Location-Cary,NC
Experienced in managing large scale environments, installation, Configuration and troubleshooting with Microsoft Windows Server 2003, 2008, 2008R2, 2012, IIS 7.X /8.X, Web Infrastructure, Web Farm, Application Load balancing and Network Load Balancing
Experienced in Web Infrastructure Solution Engineering, Application onboarding and Technical Documentation Management
Hands on expertise in IIS and ASP.net application issues
Hands on expertise on IIS diagnostic tool, Packet tracer tool (Wireshark) and Web debugging Tool (Fiddler)
Strong understanding of Web Infrastructure management concepts
Manage production servers, disaster recovery servers, maintaining SLA’s, ensuring user satisfaction, comprehending user needs and adapt to support business operations
Well versed with ITIL / PMP standards and processes. Should be able to identify the Value innovations and process improvements in current project
Well Versed with Incident Management, Task Management, Problem Management, and Change Management
Very good Communication, Presentation and interpersonal skills

112

Enterprise Infrastructure Manager Resume Examples & Samples

Team building and mentoring
Operational and design support for Microsoft technologies
Infrastructure operational and design support
Public and private cloud technologies
Maintenance and support for servers, infrastructure and application components in data centers located in Portland, OR and Las Vegas, NV
Develop and validate documentation related to systems policies and procedures
Supporting all systems maintenance, troubleshooting, and upgrades for all servers and coordinating maintenance down time with Enterprise Operations
Change control process responsibilities and ownership as it relates to servers, infrastructure and application systems within the enterprise
On-call 24x7 availability during scheduled calendar dates as coordinated with the other members of the Enterprise Team
Microsoft technologies operational and design experience including, but not limited to - Windows Server, Active Directory, Exchange, SQL, SCOM, SCCM, SCVMM, SCDPM, WSUS, SharePoint, etc
Virtualization technologies including VMWare
Infrastructure and network operational and support experience for the following technologies including, but not limited to - SAN connectivity technologies (ISCSI and Fiber), DNS, DHCP, IPv4/v6, Citrix, SSL, CA authorities, TrendMicro, F5, Palo Alto, Juniper, EMC storage systems, HP Servers, etc
Supporting and documenting environments that require PCI, SSAE16 or other standards based compliance
Exhibit the ability to architect a virtual and/or physical server design based on application specifications and best practices
Strong business writing and verbal communications skills
Self-motivation, responsible and willing to go the extra mile to resolve current technical issues
Self-motivated in learning, planning and implementing new technologies
A high level of professionalism, integrity and commitment to quality, organizational skills and the ability

113

Enterprise Infrastructure Manager Senior Resume Examples & Samples

Demonstrated experience working in a software engineering/systems engineering environment
Background in Java/J2EE, SOA development
Experience building and running a software development technology organization
Experience managing Managers
Executive level presence and presentation skills

114

Infrastructure Manager Resume Examples & Samples

Responsibilities include capacity-planning, sizing, implementation, and maintenance for new applications in the WAS environment. Additionally, the position involves research, tool development and documentation for future WAS environments
Gather and document business requirements of application characteristics, including third-party software requirements, backend resources, and means of implementation
Design web hardware infrastructure. This includes authoring design documents and guiding them through the approval process
Provide technical support to web application developers when required. This includes promoting use of best practices, ensuring standardization across applications and trouble shooting
Monitor, tune and performance test activities for live and in-flight applications
Installation, implementation, upgrading, performance, security, patching and monitoring of WebSphere Application Server Network Deployment (WASND) environments
Maximizing availability and performance for all WASND and IBM HTTP Server Plugins and IBM HTTP Server systems
Providing technical assistance to the entire customer staff of developers, operators and administrators
Developing a detailed understanding of WebSphere Application Server Clustering for High Availability
Work with other infrastructure, application, engineering, database administration and operation teams on projects and day-to-day problems
Analyze and resolve WAS related issues and problems
Assist in the coding and support of various UNIX scripts for WAS support
Assist with creation, development, and enforcement of WAS
Develop a proactive health check process
Provide customer support by addressing trouble tickets providing levels 1, 2 and 3 support
Maintaining the system integrity and security by following the published Server Configuration Standards
Participate in an “on-call" rotation
Required experience

115

Civil Infrastructure Manager Resume Examples & Samples

Provides overall direction and leadership for the civil infrastructure group within the district, as a member of the senior leadership team
Secures new work by contributing to estimates, proposals and presentations
Interfaces with clients, consultants and trade contractors throughout the project life cycle to ensure project success
Executes the business plan and is accountable for the results - safety, financial and business relationships
Mentors, coaches and supervises and assesses performance of project staff
Post-secondary diploma or degree in a related discipline
15+ years of progressive construction experience in project management with a large general contractor from project pursuit to project close-out, overseeing large and complex civil infrastructure construction projects (bridges, water/wastewater, alternative energy)
Excellent supervisory/leadership skills, prior experience managing a large team
Ability to establish good working relationships with many different people, including owners, other managers, consultants, and trade contractors
Ability to monitor and forecast resources and staffing for the department
Ability to identify risk and opportunity associated with contract project documents
Ability to analyze and apply engineering principles to construction challenges/problems/issues
Knowledge of different construction methods, planning, scheduling, sequencing and timelines
Ability to be flexible and work in a fast paced environment

116

Global Infrastructure Manager Resume Examples & Samples

Manage a team of technical resources directly responsible for off-the-shelf controls and internally developed applications
Collaboratively develop and establish infrastructure standards, and assess effectiveness of these solutions to meet the Data Center Facility organization’s operational needs through use of key performance indicators
Establish and assess effectiveness of infrastructure support, identify opportunities for process improvements, and lead these initiatives collaboratively across the Facebook Infrastructure organization
As needed, directly manage cross-functional global programs, utilizing program management best practices
Foster a culture of data driven decision making
Demonstrate ability to quickly adapt and learn new skill sets
Bachelor’s degree in computer science, systems engineering, electrical engineering, or a related field
10+ years direct management of resources and proven ability to lead a team
5+ years of work experience in project management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space
Ability to collaborate with different individuals across external organizations, within other geographies, and be involved with hands-on executional work
Analytical, problem-solving, negotiation and organizational skills
Coordination skills along with multi-tasking abilities to get things done
Communication skills with attention to detail
Cross-functional leadership skills
Ability to take action and develop solutions to problems
Interpersonal skills including relationship building and collaboration within a cross-functional team

117

Infrastructure Manager Resume Examples & Samples

Hands-on ability working with and managing the infrastructure team by assigning and tracking work, conducting performance evaluations and constructing development plans, approving timesheets and time off, recommending promotion and compensation adjustments, and other items as appropriate
Develop and maintain the infrastructure architecture, comprised of network, data systems, and security components, in support of operational objectives. All planning must consider the impact on other areas of the IT infrastructure and desktop environment
Manage and support IT infrastructure systems; including, but not limited to: cabling, routers, firewalls, security appliances, switches, web servers, database servers, e-mail servers, domain controllers, file/print servers, storage systems, load-balancers, and telephony systems
Conduct analysis, review, and resolution of critical network performance and functionality problems, and present timely updates to management
Maintain an inventory of all data center hardware, software, and equipment. This includes, but is not limited to: maintaining up to date software and hardware (i.e. operating systems, anti-virus, applications, processors, etc.), ordering hardware and software as required, ensuring licensing is current and within legal requirements
Manage and implement IT infrastructure projects. Identify system requirements and technical specifications of equipment and services
Execute and enforce operational plans, policies, and procedures to ensure high availability, supportability, and manageability of infrastructure services
Communicate issues, critical problems and situations to appropriate managers
Ensures all systems and applications are properly backed up and maintained
Reasonable and consistent attendance to fulfill requirements of the position
Strong knowledge in the following
This position supervises a small Infrastructure team
Maintain accurate and timely documentation of projects and tasks
Participate in the deployment of new technology
Coordinate and collaborate with vendor relationships, partnerships, and alliances in execution of operational objectives
Consult with end users on system requirements; understand, recommend, and provide technical advice
Keep abreast of technology trends, especially those trends relating to the educational environment; analyze and recommend value-added technologies, tools, and methodologies in support of operational objectives
Attend meetings and briefings related to computing support. Participate in committees and task forces as assigned
Respond to work orders and service desk tickets in a timely manner
Bachelor's degree in Information Technology or related field is strongly preferred
At least 3 years of experience as an IT Manager or related field is required
Experience working in a technology-driven enterprise preferred
All skills, abilities, and education will be considered for minimum qualifications
Able to sit, stand, kneel, walk, and reach
Able to lift, push, pull, and/or move up to 20 pounds
Hear well enough to communicate with others
Read a computer screen and written material
Write, type, and use phone system
Good working environment with the absence of disagreeable conditions
Regular and reliable attendance is required

118

Infrastructure Manager Resume Examples & Samples

Supporting Shift Leads in management \ coordination of shift work where necessary
Educated to University level
At least 1 year people management experience
Experience in managing a team working on shifts (would be an asset)
Proven IT Problem Management, Incident Management and Service Management skills are essential
Experience of risk management
Technical knowledge of multiple platforms is an asset
Knowledge of Ticketing Systems such as ServiceNow or similar is desirable
Knowledge of any of Monitoring Tools for Enterprise Environments (AppDynamics, Wily, BSM, SPLUNK or others) would be a significant asset
Exposure to project management methodologies, demonstrating successful implementations and understanding of the project life cycle
Usage of commercial software, such as MS Word, Excel, Outlook Project, Visio etc., is essential. Additional exposure to other professional software packages is highly desirable
Strong Inter-personal skills
Ability to work in a high volume, pressurized, financial organization. Organized and methodical, ability to multi task, with good time keeping skills. Dynamic, self-starter, reliable and enthusiastic manager
Commitment to the concept of Service Delivery and to delivering work within tight deadlines. Must be able to logically evaluate technical problems and make decisions on how a solution is to be performed
Ability to compile and structure formal reports and post mortems. Ability to liaise with both technical and non-technical personnel and different levels of Management
Ability and aptitude to provide technical guidance, support and training to junior members of the team
Strong written and oral skills in English. Business level English language skills

119

CIB Global Market Infrastructure Market Infrastructure Manager VP Resume Examples & Samples

Negotiate contractual arrangements and fee schedules, where applicable, and manage JPM spend with FMIs and Agent Banks
Manage a portfolio of FMI memberships and Agent Bank relationships, managing the external interfaces with the relevant people and functions within the FMIs and Agent Banks up to senior levels both for escalation and strategic discussions, and also with the local regulators, where required
Develop and maintain profiles for the most critical FMIs, coordinate the various aspects of our relationship across LOBs, and brief and guide the relevant people ahead of key meetings and decision points
Conduct periodic due diligence reviews with the FMIs and Agent Banks, address TPO requirements with the support of the MIO team, Legal, Market Infrastructure Risk, Third Party Risk Management, Credit Risk and CIB Resiliency teams
Support the regulatory and audit requirements and client enquiries including market developments, market infrastructure reviews and market issues
Update the relevant LOBs should market events and crisis situations occur, whether impacting the Agent, the FMI and/or the whole market
Participate in global projects and/or information sourcing impacting FMIs and Agent Banks whether initiated by GMI or by the LOBs
Lead Request for Information (RFIs) and Request for Proposals (RFPs) to assess and select new Agent Banks or services provided in a specific market or region, and work with NSM to transition to new Agent Banks
Proven cash management experience in the financial services industry. Securities, FinTech and eCommerce experience is also beneficial
Previous experience working with or dealing with FMIs and Agent Banks, and with Third Party Oversight (TPO) is preferred
Network Management or buying experience is preferable but not required
Strong skills in the areas of Risk Management, Compliance and Oversight and Control
Self motivator with a strong ability to work across the global GMI team, across the Firm, developing partnerships with the LOBs that we support and the functional areas that we leverage
Attention to detail combined with an ability to absorb a large amount of information, articulate recommendations and develop a strategic approach

120

Quality & Infrastructure Manager Resume Examples & Samples

Implementation of the risk-based vendor quality oversight framework
Provide operational expertise and collaborate with the quality organization and external partners to drive effective end to end quality management of service providers
Enhance tools and processes for quality and infrastructure with service providers
Ensure compliance with legal / human resource / regulatory standards, ethical practices, BMS outsourcing and procurement policies and procedures
Align teams to the related BMS outsourcing strategies by enabling them with relevant information and guidance on quality processes
Communicate effectively and train stakeholders (clinical teams, R&D Quality, BMS Vendor and outsourcing management, service providers)
Liaise with R&D Quality to develop clinical vendor audit strategy to monitor key vendors based on risk
Manage vendor assessment process compliance, via the use of a fit for purpose approach and development of relevant tools
Coordinate Vendor Assessment (VA) activities for GCO and as applicable other business units
Develop, implement and track Key Performance Indicators on Vendor Assessments

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