IT Infrastructure Manager Job Description

IT Infrastructure Manager Job Description

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IT infrastructure manager provides support for Cisco network infrastructure that include wired and wireless networks (switches, firewalls, telephony and wireless).

IT Infrastructure Manager Duties & Responsibilities

To write an effective IT infrastructure manager job description, begin by listing detailed duties, responsibilities and expectations. We have included IT infrastructure manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop and maintain strong working relationships with internal Technology stakeholders
Develop and manage deployment for user end-point environments (Windows 7/8 on tablets, physical/virtual workstations and laptops)
Lead a team of engineers for development of IT automation, deployment of services/software (SCCM 2012 and RES Workspace Manager)
Reviews appropriateness of technologies used for system components and recommends modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements
Develop and manage user account and IT service provisioning and de-provisioning
Drive continuous improvement and introduction of IT 'best practices' into all areas of process, metrics, and performance
Coordinates resources to install server and workstation software and hardware upgrades
Develops IT budgets and assists leadership team with the research of IT needs for their respective departments
Communicates changes in technology and services from the IT department to the appropriate channels and personnel
Audit Supervision

IT Infrastructure Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Infrastructure Manager

List any licenses or certifications required by the position: PMP, ITIL, PMI, MSCE, MCSE, CISSP, MCSA, CIA, CPA, CISA

Education for IT Infrastructure Manager

Typically a job would require a certain level of education.

Employers hiring for the IT infrastructure manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Information Technology, Engineering, Technical, Information Systems, Education, Business/Administration, Business, Technology, Project Management

Skills for IT Infrastructure Manager

Desired skills for IT infrastructure manager include:

Service and application delivery
Firewalls
Network security and compliance
Networks
Sound business practices and a proven track record of anticipating and exceeding customer expectations
Successful service level agreement accomplishments
Business Process Models
Cisco VPN
Conception and operating of Network Infrastructure
Current protocols and standards

Desired experience for IT infrastructure manager includes:

ITIL Service Management qualification is a plus
Must have excellent communications and presentation Skills
Provide guidance and leadership toward improving IT operational challenges and efficiencies driving better response/resolution capabilities
Execute full life-cycle management plans against server technologies
Partner with various IT, Business, client groups in support of critical business application availability
Review system resources to optimize the services provided based on application behavior patterns

IT Infrastructure Manager Examples

1

IT Infrastructure Manager Job Description

Job Description Example
Our company is hiring for an IT infrastructure manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT infrastructure manager
  • Work closely with other product teams to manage dependencies
  • Defines the operating structure, processes, procedures and talent profiles required to build a world class team
  • Builds a customer obsessed culture that focuses on customer success as its primary goal
  • Manages performance, coaches team leaders and members, and resources team appropriately to deliver on objectives while driving a culture of excellence
  • Establishes and enables a proactive, outcomes-oriented culture of accountability and partnership within the teams where ‘not my job’ is not an answer
  • Provides leadership and hands-on technical direction to deliver problem, solution, tactical, and break-fix capability
  • Oversees and provides leadership direction during operational incidents, ensuring necessary resourcing and availability of subject matter expertise proactive, business communications
  • Facilitates genesis of solutions in a productive, efficient manner, working across technologies and geographies to deliver customer-focused business outcomes
  • Delivers change and incident management to drive industry leading operational excellence
  • Drives successful business outcomes beyond the immediate incident or need
Qualifications for IT infrastructure manager
  • Minimum 5 years IT professional experience
  • Proficient in Infrastructure and Operating Systems
  • Bachelor’s degree in Computer Science (or an appropriate discipline)
  • Other acceptable degrees include information technology, management information systems, software engineering and networking
  • Mastery-level comprehension of financial management principles, project accounting and overall accounting practices
  • 10 years of finance experience in a large IT environment building detailed, executable financial plans interacting with Senior Management
2

IT Infrastructure Manager Job Description

Job Description Example
Our growing company is hiring for an IT infrastructure manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT infrastructure manager
  • Maintain project actual and forecasted budgets utilizing the various IT systems used for requests for expenditures, purchase requisitions, purchase orders, and invoices
  • Will occasionally require work outside normal business hours to accommodate project schedules
  • Will require travel for project and strategic coordination (less than a majority of the time)
  • Supporting the program management organization with leadership related to delivery process improvements that drives efficiency
  • Operate utilizing standard processes as defined within the Management Model
  • Adherence, to standard document quality checks and control
  • Plan and organize people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers, and the customer’s experience
  • Assist with and take ownership of developing and improving the group’s processes and tools as needed
  • Manage projects through the entire project lifecycle ensuring the proposal and development of effective solutions that meet the project objectives and are in line with business and system strategies
  • Ensure that projects adhere to company project methodology and standards, including appropriate documentation and controls
Qualifications for IT infrastructure manager
  • Works well under stress with tight timelines for deliverables
  • Undergraduate degree – computer science or information systems, preferred
  • 5+ years of broad experience leading IT infrastructure projects with track record of handling multiple projects concurrently with successful project delivery across a broad footprint
  • Experience as both a project and program manager
  • Experience in operational process improvement and efficiency projects
  • Demonstrated ability to manage projects with cross-functional teams
3

IT Infrastructure Manager Job Description

Job Description Example
Our growing company is looking to fill the role of IT infrastructure manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT infrastructure manager
  • Acts as a customer advocate from a product and services development perspective
  • Must be able to handle multiple projects based on the Project delivery requirements
  • Interaction/engagement with Customer Project Manager/IT Manager in order to manage current project requirements and/or assist the sales team to develop new business opportunities
  • Work closely and communicate with technical leads on work
  • Management for day to day operational support activities of the IT Infrastructure & Operations Team based and supported from the Athlone and Dublin sites
  • Management of all members of the Athlone / Dublin IT I&O team
  • Ensure adequate training is performed by your team members to meet current job requirements and future technology considerations
  • Coordinate, manage, align and prioritise IT Infrastructure and Operations projects, resources and support activities with other site organizations and projects
  • Manage parallel project implementations to meet business requirements, schedules and budgets
  • Ensure procedures, processes and SOP’s are established and maintained for the design, development, validation and support of solutions
Qualifications for IT infrastructure manager
  • Experienced with plant operations, Safety, procedures
  • Experienced with plant based applications, like DCS, SCADA, Plant safety LOTO system, environmental systems
  • BA degree in information technology or equivalent experience (minimum 10 years)
  • 3+ years’ experience in small to large plant based projects working with teams of 4-10 technical and business resources
  • 5+ years’ experience in a plant or industrial environment working on IT systems and projects
  • Ability to create/maintain project metrics and manage customer expectations on a weekly/monthly basis including delivery schedules, scope management, risks/issues, and budget through the life of the project(s)
4

IT Infrastructure Manager Job Description

Job Description Example
Our innovative and growing company is hiring for an IT infrastructure manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT infrastructure manager
  • Creates and executes communications plans to ensure appropriate stakeholder awareness
  • Produces and executes adoption plans to ensure practitioners maximize the utilization of new IT services
  • Authors and presents training materials to facilitate end user adoption
  • Leads onsite implementation and deployment activities
  • Transitions production services to operations personnel for ongoing maintenance & support through formal documentation
  • Continuously compares actuals to estimates to ensure projects remain on schedule and within budget
  • Conducts and learns from comprehensive lessons learned sessions to ensure continuous improvement
  • Facilitates and documents assigned program coordination meetings
  • Maintains and posts program documentation to management portals
  • Ensures effective resource utilization through the development and maintenance of organization resource plans
Qualifications for IT infrastructure manager
  • More than 8 years in project management in Banking IT delivering multiple Infrastructure projects
  • Capable of managing several projects simultaneously in a dynamic environment
  • Utilizes understanding of customer's business needs to determine requirements and help set direction
  • Determines and helps others learn appropriate theories, practices and principles that relate to their skill set portfolio and related sciences and disciplines
  • Makes judicious decisions in familiar and new situations and contributes to strategic decisions
  • Represents business clients perspective with IT team
5

IT Infrastructure Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for an IT infrastructure manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT infrastructure manager
  • Proactively improve business processes and growth through technology enablement
  • Creation and support of change management, risk management, and issue management processes
  • Manage 7x24 operational support program
  • Provide technical leadership for operations support of incident escalations for urgent support
  • Lead a cross-functional team of geographically-diverse IT professionals responsible for the architecture and direction of enterprise infrastructure technologies
  • Develop and lead the utility services programs for acquisitions and divestitures
  • Management of the operating costs of data centers and other assigned cost centers
  • Development of business cases for key infrastructure upgrades and new investments
  • Maintain high performance of global computer software, hardware and tools
  • Management of key transformation projects that improve technology standardization across multiple business units and drive down operating costs
Qualifications for IT infrastructure manager
  • Formal project management training and/or qualification
  • This will include responsibility for the entire project life cycle with the projects being completed in time and to budget and standard
  • Will have managed projects with teams of more than 5 people, ideally in a matrix management environment
  • Able to demonstrate knowledge and use of a structured project methodology including waterfall and agile
  • Ideally will be able to show experience of managing and negotiating with external parties / suppliers
  • IT literate with good knowledge of the Microsoft suite of products including Project

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