Information Technology Technician Resume Samples
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Information Technology Technician Resume Samples
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CM
C Moen
Claire
Moen
573 Muller View
Chicago
IL
+1 (555) 491 8514
573 Muller View
Chicago
IL
Phone
p
+1 (555) 491 8514
Experience
Experience
Dallas, TX
Information Technology Technician
Dallas, TX
Bailey-Gislason
Dallas, TX
Information Technology Technician
- Documents and complete requests in work order system
- Create and maintain user accounts
- Respond to requests for technical assistance in person, via phone, and electronically
- Valid US Passport that will not expire throughout deployment
- Support of the overall Identity Management via performance maintenance and technical support for local area networks (LAN) and wide area networks (WAN) that are outside the cognizance of the Navy-Marine Corps Intranet (NMCI)
- Modify, implement and maintain web based information systems and links
- Perform all necessary modifications to computer systems, such that they conform to local and DoD configuration policies for both software versions and hardware components
San Francisco, CA
Information Technology Technician
San Francisco, CA
Batz Group
San Francisco, CA
Information Technology Technician
- Servers Network Security
- Provides PC�s and peripherals hardware and software troubleshooting and support
- Maintain client environment to Continental standards, utilizing management tools like LANDesk, HPAM, AD, and HPSM
- Provides and promotes technical guidance to end users
- Strong knowledge of networking and VLAN configuration
- Develop and implement standard operating procedures and training with regards to IT operations
- Develop web-site structure, prepare documentation for population implement and maintain web sites
present
Boston, MA
Information Technology Technician Level
Boston, MA
Swift LLC
present
Boston, MA
Information Technology Technician Level
present
- May serve as a technical team or task leader
- Maintains current knowledge of relevant technologies as assigned
- Creates and maintain user network access and provides end users training as to log on and password confidentiality
- Applying and endorsing existing IT procedures for software asset management, hardware asset management and IT services
- Assist with the support with guidance from Infrastructure team of
- Performs system backup and restore as necessary and Maintain logs for system backup and recovery accurately
- Performs other duties and functions necessary for the efficient and economic operation of the department as assigned/directed
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Clark Atlanta University
Bachelor’s Degree in Computer Science
Skills
Skills
- Day to Day operations, responding to support requests and technical issues via EMail, phone and other electronic medium such as the Continental Incident Management System
- Accountability:Accepts personal responsibility for decisions made and role as a team member
- Adaptability/Flexibility: Meets changing conditions and situations in work responsibilities. Accepts constructive criticism and suggestions and makes reasonable effort to apply mentoring/coaching assistance from leads and supervisors to his/her benefit. Deals with anger, frustration or disappointment in a mature manner. Maintains professionalism in conflict situations. Seeks solutions acceptable to all
- Ethics & Integrity: Earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interactions
- Writing Skills: Create clear concise, grammatically correct documents, email, defect tickets & testing results. Use spell check and format information logically to help readers quickly understand your writing
- Software Testing & Quality Assurance: Break down data into component parts to understand the nature and relationship of the parts. Recognize underlying principles, patterns, or themes in an array of related information, and determine whether additional information would be useful or necessary
- Critical thinking: In the absence of clear guidelines or information, use judgment and critical thinking to infer appropriate meaning and form conclusions necessary to resolving the problem or issue
- The successful candidate will have experience with technology licensing, installations, maintenance and repair work on computer equipment (i.e. end users computing devices, communications equipment, local & wide area network, equipment and peripherals)
- Ability to prioritize and coordinate projects and work programs to achieve deliverables on time, on budget, and to appropriate level of quality and regard for safety
- Demonstrates a high attention to detail
14 Information Technology Technician resume templates
Read our complete resume writing guides
1
Information Technology Technician Resume Examples & Samples
- Install, operate, and maintain computer processors, displays, and input and output devices and associate hardware interfaces
- Assist in maintaining an accurate computer systems inventory. This shall be accomplished through performing system inventories on a periodic established by the government
- Provide systems engineering and technical support for establishment, test, upgrade, and operational support of systems, networks, workstations, and support equipment hardware and software
- Assist the Government in information systems design, development, interim operations and maintenance, information technology architecture, IT planning, and statistical analysis support. This includes Information Technology (IT) support requirements for distributed computing, programming, information systems, enterprise management, security management, security requirements, networks and microcomputer technology, including hardware repair and maintenance, software support, and operation, local and wide area network administration, management, operations, and support, tracking, and reporting
- Three years of experience that includes at least one year of experience in the design, implementation, and troubleshooting of computer components and networking hardware
- Must hold the Department of Defense Instruction (DoDI) 8570.01-M Information Assurance Technology (IAT) Level II Certification(s) required to work on government IT systems
2
Information Technology Technician Resume Examples & Samples
- Administration, security, installation, configuration, and troubleshooting of all site hardware and software
- Support of end user, infrastructure, back office and guest environments
- Develop and maintaining documentation of all hardware, systems and software licensing
- Recommendations for improvements and enhancements to existing systems
- Technical on site project lead for installations and upgrades of property systems and hardware
- Management of warranties, replacements and upgrades of all hardware and infrastructure
- Plan and budget all aspects of IT environment
- Maintain IT audit compliance
- Maintain PCI compliance
- Communicate and enforce adherence to all company IT security standards, practices and requirements
- Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
- Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required
- Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred
- Experience with Microsoft software required
- Experience in a networked computer environment
- Knowledge of wireless (Wi-Fi) systems
- Previous Hotel or Resort experience desired
- Must be able to work flexible days/hours – some on-call duty is required
3
Information Technology Technician Resume Examples & Samples
- Respond to requests for technical assistance in person, via phone, and electronically
- Log interactions and administer help desk software (GLPI and C2)
- Identify and escalate situations to IT Analysts if technically complex or if it requires urgent attention
- Maintain the IT inventory by ordering and receiving the materials
- Maintain the division’s printers fleet
- Create and maintain user accounts
- Configure VHF/UHF radios
- Configure Cisco IP phones and mailboxes
- Develop and implement standard operating procedures and training with regards to IT operations
- College degree in Information Technology
- 5 to 7 years of experience in IT Customer Support
- Mastering of MS Windows and MS Office Suites
- Excellent knowledge of Microsoft Active Directory and Microsoft SCCM
- Excellent knowledge of Xerox and HP printers
- Strong knowledge of radio communications and pagers
- Strong knowledge of networking and VLAN configuration
- Strong knowledge of PC hardware and software
- Strong knowledge of FM radio broadcasting, CATV distribution and satellite communication
- Excellent interpersonal skills and ability to communicate professionally with clients
- Strong organizational skills, self-governing and ability to work under pressure
- C2, ERP System (J.D. Edwards), amateur radio certification and knowledge in audio/video installation are considered valuable assets
- Must be able to communicate effective in English
4
Information Technology Technician Resume Examples & Samples
- Day to Day operations, responding to support requests and technical issues via EMail, phone and other electronic medium such as the Continental Incident Management System
- Troubleshoot technical issues related to client systems, applications, peripherals and remote connectivity
- Maintain client environment to Continental standards, utilizing management tools like LANDesk, HPAM, AD, and HPSM
- Refresh desktop / laptop computers per refresh schedule
- Assist with the support with guidance from Infrastructure team of
- Manufacturing Applications Server Applications
- Servers Network Security
- LAN/WAN/WLAN Peripherals
- HS Diploma/GED and or Associates Degree (IT related) or relevant experience
- 3-5 years IT-professional helpdesk experience
- Strong knowledge of Microsoft Office and Lotus Notes
- All connectivity options; VPN, WIFI, LAN/WAN, Cellular, “HotSpots”
- Self motivated, detail-oriented and organized
- Excellent communication, presentation, and interpersonal skills
5
Information Technology Technician Resume Examples & Samples
- Shall maintain accountability of all hardware and work with government to replace hardware as needed and coordinate the disposition of unserviceable or unused hardware
- Troubleshoot hardware/software issues and work with government IT technicians to remedy the issues
- The IT Technician will be designated as the Client Support Administrator, Automated Document Processing Equipment Custodian, GDSS Unit Program Account Manager, and GATES Work Area Security Officer for the contract
- Ensure compliance with applicable Government and corporate regulations, policies and procedures
- Shall be able to effectively communicate and use technical manuals and references
- Responsible for providing Aerial Port Services on a 24/7/365 basis
- Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas
- Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools)
- Responsible for precise execution of company time reporting procedures and accurate completion of timesheet
- A minimum of four (4) years of experience with GATES systems, information security and information technology to execute the services required by the performance work statement
- Must possess CompTIA certification
6
Information Technology Technician Resume Examples & Samples
- Travel required throughout the district and occasional travel outside of the district
- Cover letter and resume
- Completed AO-78, Application for Judicial Branch Federal Employment
- Copy of most recent performance evaluations (If applicable)
- Copy of transcripts for a bachelor’s degree and any advanced degree
- Copy of most recent performance evaluation or note addressing why you are unable to provide a copy
7
Information Technology Technician Resume Examples & Samples
- Use existing processes for IT procurement activities including gathering quotes directly from suppliers and coordinating with contract managers and application owners across Bruce Power
- Applying and endorsing existing IT procedures for software asset management, hardware asset management and IT services
- Perform hands-on in the field responsibilities that include face to-face & remote troubleshooting activities on servers and desktops as required
- Completing equipment modifications as required
- Maintaining a parts, software license and support contract inventories and tracking variations to budget inventory
- Provide support on communications equipment and run recovery procedures and support services to staff in various locations within the Bruce Power network as required
- Coordinating and collaborating management on desktop and resolution of software technical and licensing issues across the different IT functional areas, such as: systems & operations, desktop support, networks, multimedia, and instructional facilities
- Creating, prioritizing, maintaining and documenting resolution of customer requests within the Bruce Power IT ticketing system
- Demonstrates a sound understanding of customer service
- Demonstrates excellent communication skills (verbal and written communication)
- Demonstrates a high attention to detail
- Demonstrates ability to influence others positively to achieve Corporate and Department goals
- Ability to prioritize and coordinate projects and work programs to achieve deliverables on time, on budget, and to appropriate level of quality and regard for safety
- Welcomes change and seeks out opportunities to apply different approaches and obtain different perspectives
- The successful candidate will have experience with technology licensing, installations, maintenance and repair work on computer equipment (i.e. end users computing devices, communications equipment, local & wide area network, equipment and peripherals)
- This knowledge is considered to be normally acquired in a Grade XII education in a secondary school plus up to 2 years further concentrated study in relevant courses, or the equivalent education
- CompTIA IT Fundamentals, A+, Network+, Server+, CCENT, CCNA, HDI and/or equivalent certifications will be an asset
- A period of up to four years is considered necessary to gain this experience
- Skills, knowledge, education, and experience per the above qualifications
- Bruce Power leadership skills and behaviours
- Transferable skills (for example: effective communication, drive for accountability and results, problem solving)
- Past performance record and suitability for this position
8
Information Technology Technician Level Resume Examples & Samples
- Coordinates with client to define problem, determine data availability, report requirements, and resolve system design problems
- Provides guidance and work leadership to less-experienced analysts, and may have supervisory responsibilities
- 8-10 years of directly related computer systems analysis and/or programming experience
9
Information Technology Technician Resume Examples & Samples
- Two (2) or more years of experience in information technology related activities
- AA degree or college level courses in computer science or other related field
- Direct work experience in software testing, web development, IT project planning, IT Business Analysis
- One (1) year of experience in an IT Help Desk
- Teaching/Training skills: Coaches or instructs others who are less knowledgeable of work processes or technical material. Documents technical training in a clear, accurate manner. Seeks feedback and training assistance from co-workers or supervisor on training documentation. Adjust or corrects writing as needed and keeps all documentation up to date
- Critical thinking: In the absence of clear guidelines or information, use judgment and critical thinking to infer appropriate meaning and form conclusions necessary to resolving the problem or issue
- Software Testing & Quality Assurance: Break down data into component parts to understand the nature and relationship of the parts. Recognize underlying principles, patterns, or themes in an array of related information, and determine whether additional information would be useful or necessary
- Writing Skills: Create clear concise, grammatically correct documents, email, defect tickets & testing results. Use spell check and format information logically to help readers quickly understand your writing
- Teamwork Skills: Fulfils commitments to other team members. Promotes cross training by sharing new learned knowledge with co-workers. Helps ensure team success by valuing co-workers contributions and encouraging positive communication. Assist and support team leads or supervisors when needed. Promote and uphold a positive team image to others
- Ethics & Integrity: Earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interactions
- Adaptability/Flexibility: Meets changing conditions and situations in work responsibilities. Accepts constructive criticism and suggestions and makes reasonable effort to apply mentoring/coaching assistance from leads and supervisors to his/her benefit. Deals with anger, frustration or disappointment in a mature manner. Maintains professionalism in conflict situations. Seeks solutions acceptable to all
- Time Management & Productivity Skills: Manages time, tasks and projects effectively to produces quality, desired results (input/per output). Seeks assistance from co-workers and supervisors when needed
- Accountability:Accepts personal responsibility for decisions made and role as a team member
- A cover letter describing how you meet the required and desired qualifications of this position (generic cover letters will not be accepted)
- A current resume (maximum two pages)
- Three (3) professional references one of which must be a supervisor (personal references do not count as professional references)
10
Information Technology Technician Resume Examples & Samples
- Knowledge of PC and peripherals troubleshooting
- Knowledge of TCP/IP networking
- Preferred knowledge of health care related applications
- Knowledge of Active Directory, email and work order systems
- Creates and maintain user network access and provides end users training as to log on and password confidentiality
- Maintains security of network resources and ensures that user access is limited to those areas necessary to perform the user�s job. Ensures that end users have adequate access to support on all applications used by the hospital
- Provides PC�s and peripherals hardware and software troubleshooting and support
- Ensures hardware and peripherals are maintained and serviced appropriately
- Tests and loads of all upgrades and enhancements to ensure a minimum of disruption to end users and hospital business
- Maintains document to ensure the facility is in compliance with licensing requirements of various software vendors
- Provides periodic diagnostic on all PC�s to ensure they are properly operable
- Provides and promotes technical guidance to end users
- Performs system backup and restore as necessary and Maintain logs for system backup and recovery accurately
- Maintains hospital inventory of computer related hardware
- Analyze and recommend changes for PC upgrades/replacements, etc
- Troubleshoot and diagnose hardware/software equipment in an efficient and timely manner
- Documents and complete requests in work order system
- Maintains confidential information according to hospital standards and/or regulations as required
- Performs other duties and functions necessary for the efficient and economic operation of the department as assigned/directed
