Information Technology Services Resume Samples
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Information Technology Services Resume Samples
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VK
V Kuhlman
Veda
Kuhlman
1164 Carter Pass
Philadelphia
PA
+1 (555) 217 9006
1164 Carter Pass
Philadelphia
PA
Phone
p
+1 (555) 217 9006
Experience
Experience
Chicago, IL
Supervisor, Information Technology Services
Chicago, IL
Fritsch, Lakin and West
Chicago, IL
Supervisor, Information Technology Services
- Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved
- Proven leadership in defining, developing, and supporting technical infrastructures or business applications
- Create an empowering and enriching work environment for maximum performance and results
- Basic computer proficiency with a working knowledge of Microsoft Office WORD, Excel and Outlook
- Actively solicit and encourage innovation, process improvement, and varying points of view
- Stay self-directed and focused on activities and outcomes that benefit the customer
- Understands how their application/infrastructure affects overall ITS
Phoenix, AZ
Information Technology Services Operations Manager
Phoenix, AZ
Donnelly-Smitham
Phoenix, AZ
Information Technology Services Operations Manager
- Participate in planning process including justification of planned staffing levels
- Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace
- Manage a staff of direct and indirect resources for their assigned operations and maintenance tasks and managing staff levels and forecasts
- Work on continuous performance improvement initiatives
- Coordinate business approval of production migrations and IT infrastructure changes
- Provide leadership in critical issue resolution
- Coordinate select IT initiatives within the CJFLCC-I operations groups
present
Philadelphia, PA
Information Technology Services Director
Philadelphia, PA
Powlowski LLC
present
Philadelphia, PA
Information Technology Services Director
present
- Maintains both technical and managerial currency through continuous learning
- Responsible for overall performance of the unit, including budget and resources, timeframes, scope and outcomes
- Manages and oversees all unit work activities including planning, budgeting, reviewing and personnel actions
- Coordinates unit participation in major University-wide technology development and implementation projects. Collaborates actively across all Libraries and IT Services units, and with academic units and other support units
- Reviews new software/hardware offerings and trade literature in order to identify technologies and IT strategies of interest to the University, its client community and departments
- Represents the unit in higher-level university committees, policy development groups, cross-unit management coordinating committees, or cross-unit initiatives. Represents the university on external boards or committees related to unit responsibilities
- Communicates IT strategy and plans throughout the organization, including management groups and professional staff
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Towson University
Bachelor’s Degree in Business
Skills
Skills
- Proven experience working with Zuora billing and experience in cloud platform design and usability would be desirable
- Evidence of your IT problem solving skills in action combined with your excellent customer service skills and excellent written and verbal communication skills
- Knowledgeable of sales pipeline management and sales and revenue quotas
- Strong customer interface and presentation skills, with a Customer Focus attitude
- Solid understanding of Avanade solutions, Microsoft products and technology services, Accenture industry solutions and of competitive offerings
- Able to skillfully navigate through negotiation phases
- Able to leverage network of inside and outside contacts to increase influence
- Proficient Account Planning skills (utilizing the global standard account plan document)
- Strong understanding of the software development lifecycle (SDLC) and exposure to software development projects
- Proven ability to act as the intermediary between business stakeholders and technical development teams
15 Information Technology Services resume templates
Read our complete resume writing guides
1
Information Technology Services Resume Examples & Samples
- Strong customer interface and presentation skills, with a Customer Focus attitude
- Able to skillfully navigate through negotiation phases
- Able to act as a trusted advisor in addressing our customer's business needs
- Proficient Account Planning skills (utilizing the global standard account plan document)
- Knowledgeable of sales pipeline management and sales and revenue quotas
- Solid understanding of Avanade solutions, Microsoft products and technology services, Accenture industry solutions and of competitive offerings
- Experience selling IT projects and solution selling
- Able to leverage network of inside and outside contacts to increase influence
2
Information Technology Services Lead Resume Examples & Samples
- University graduate
- 3 years experience in general areas
- 2 years experience in functional work
- Strong knowledge about networking topography, telecom/voice options, hosting and creative solutions around user experiences
- Change management in mind
- Strong knowledge on network and telecommunications technology
- Deep technical skills in Hosting
- Project Management and Contract Management experience is a must
3
Information Technology Services Technician Resume Examples & Samples
- Provides PC-related technical support by resolving hardware and software issues through expertise in: MS Windows as well as Mac OS platforms; MS Office suite; TCP/IP, VPN, viruses/malware, printers and peripherals, managing system accesses, etc
- Uses imaging (GHOST) and data backup technologies to set-up computers for new customers, and transfers files when replacing customers’ computers; uses remote control software (such as TeamViewer) to upgrade/troubleshoot customer computers
- Resolves IT support issues as part of a Help Desk team, responding to daily operational support issues via help desk tickets, phone calls, and customer walk-ups while escalating as appropriate; identifies, researches, resolves and documents complex technical problems
- Escalates and provides liaison support for warranty issues to the appropriate manufacturer
- Ensures timely communication with customers, co-workers, and management
- Associate’s degree in Computer Science or related field OR
- Two (2) years of practical experience in PC-based customer service support OR
- Proficiency with computer and Internet applications including: MS Windows; Mac OS platforms; MS Office suite; basic database usage; TCP/IP configurations; Cisco VPN; troubleshooting viruses and malware; managing system accesses/password resets, etc
- Experience with imaging software (GHOST) and data back-up technologies; remote control software (TeamViewer)
- Knowledge of different versions of MS Windows Server
- Knowledge/understanding of computers, printers and other commonly used office peripherals
- Familiarity with a variety of the field’s concepts, practices, and procedures
- Excellent customer-service skills
- Strong verbal and written communications skills, and interpersonal skills at all levels within the organization
- Strong organizational and time management skills with the ability to multi-task in a fast-paced environment
- Team player attitude with the willingness to assist both co-workers and customers
- Flexibility in scheduling including the ability to work evenings and weekends as needed
- A+, NET+, MCP, or related OEM certifications
4
Information Technology Services Operations Manager Resume Examples & Samples
- Minimum Acceptable Experience Level
- VMware based server/client virtualization
- Experience working with PAE
5
Information Technology Services Intern Resume Examples & Samples
- Willing to reside in the Nashville, Tennessee greater area for the duration of the internship
- Ability to manage own work product, schedule and deliverables
- Accountable for specific areas of responsibility/deliverables
- Make sound decisions within scope of responsibility
- Seek advice and escalate issues when faced with tasks/problems outside normal scope of job
6
Information Technology Services Intern Deloitte Application Studios Mobile Bsa-hermitage Resume Examples & Samples
- Serves as functional and business process expert, ensuring that both business needs and end-user needs are understood and reflected in every solution we deliver, distinguished by world-class quality
- Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey
- Possess excellent verbal and written communication skills
- Resourceful problem-solver with a willingness and determination to find the best story
- Extremely attentive to detail
7
Information Technology Services Intern Technology Business Management Resume Examples & Samples
- Executes and delivers multiple concurrent projects for the Office of the COO. Works and collaborates with Technology, Operations and Finance leadership and assists in the implementation of strategic priorities and tasks required by the Office of the COO
- Participates in projects and services while maintaining budget guidelines, manages expenses and provides recommendations into budget planning activities
- Evaluates, identifies and advises on opportunities for process improvements and makes constructive suggestions for change
- Provide timely, accurate management, analysis and reporting of technology Operations business results
- Support IT services and financial management processes and best practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application infrastructure support
- Performs job-related duties as assigned
- Ability to effectively communicate written and verbal to all levels within the organization
- Proficient Microsoft Office Skills
8
Information Technology Services Intern Resume Examples & Samples
- Create data dictionary for Organizer, Calendar, iTracker, and Mobility Management
- Create ETL (Extract Transform Load) proof of concept using Informatica (or other ETL tools) for loading data from various external and internal sources into a data warehouse
- Set up POC environments
- Create data warehouse
- Create transformation configuration for test inputs
- Manage own work product, schedules and deliverables
- Ability to identify, assess and provide resolution of complex issues and problems
9
Information Technology Services Intern Deloitte Application Studios Software Development Resume Examples & Samples
- Design and develop applications based on technical/functional design documents. Includes hands on involvement in designing, coding and testing of program modules
- Development of technical design documents (specifications) based on functional design documents (business requirements)
- Creation, execution and documentation of tests necessary to ensure that an application or technical environment meets performance requirements (technical, functional and user interface)
- Maintenance, repair and performance tuning of applications
- Seeks advice and escalates issues when faced with tasks/problems outside normal scope of job
10
Information Technology Services Intern Deloitte Application Studios Application Insights Resume Examples & Samples
- Gauge productivity and efficiency gains on developed applications and product feature (where to invest further, or reduce investment)
- Leverage insights to improve user experience and adoption
- Provide Change Management teams with insight on where to focus their efforts to improve efficiencies
- Access, report, analyze and interpret raw data culled from various data sources available
- Conduct analysis and delivery of KPIs for applications
- Analyze customer usage data and derive insights for product and customer success
- Transform data points and audience measurement into compelling insights
- Clearly display research and insights through written and designed deliverables that effectively communicate the message
- Independently manage project deadlines to ensure the timely delivery of requested insights
- Contribute ideas and assist in cultivating concepts during team brainstorm gatherings, working on special projects and partnering with peers and other data departments
- Motivated self-starter who has a strong desire and curiosity to learn about media, marketing, brands and advertising
- Ambition to deliver exceptional and impactful insights that drive positive results
- Organized and diligent with strong time management skills
- Proficient in Microsoft Office, specifically PowerPoint and Excel
11
Information Technology Services Intern Cybersecurity Threat & Vulnerability Resume Examples & Samples
- Identify network, system, and application security vulnerabilities through the use of scanning tools and notify the appropriate team to take necessary action. This may include defining the security controls and parameters that will be measured. An understanding of current web application development languages is necessary to communicate compensating controls and potential remediation activities
- Assist with network and application security penetration testing activities, including scheduling, resources, tool execution, and reporting
- Independently, or through leading other staff, design, recommend, plan, develop and support implementation of project-specific security solutions to meet tactical, and control requirements
- Develop reports using data that is hosted in multiple sources (e.g. spreadsheets, databases) and communicate clearly to management and other team members
- Identify potential security exposures that may currently exist or may pose a potential future threat to the U.S. Firm’s networks or systems. Ensure IRC management is notified when these exposures are identified, as well as a proposed solution for remediation
- Work jointly with Infrastructure and IRC teams to periodically review existing security device architecture and recommend potential updates or enhancements for group review
- Monitor security blogs, articles, reports, as well as other sources to keep up to date on the latest security threats and trends. Report significant threats to management for analysis and action
12
Information Technology Services Intern Technology & Infrastructure Identity Access Management Resume Examples & Samples
- Responsible for the communications and messaging around enterprise-wide applications. Applications include, but are not limited to Microsoft Exchange, Outlook, Blackberry, Exchange Active Sync, Active Directory, and Lync
- Accountable for meeting task-specific service levels with respect to client service and operation’s needs
- Work with team to ensure that operational procedures adhere to account policies, standards, and processes
- Responsible for reviewing, monitoring and helping to resolve ServiceDesk incident tickets assigned to the AD Administration inbox during on-call rotation
- Document significant incident resolution and ensure that knowledge/process is communicated to the team and that team training is coordinated/available as applicable
- Identify and work with appropriate referral resource groups (Messaging Operations and Engineering, Access Services, Information Risk and Compliance, End User Technology Services, CallCenter, Technology Support Services) to resolve ongoing or widespread technology issues impacting customer service
- Participate in the planning and implementation of system upgrades and replacements
- Participate in functional level and department-wide assignments as assigned
- Candidate for a Bachelor degree in Computer Science, Engineering, or technical major (sophomore or junior standing)
- Proven teamwork qualities with emphasis on customer service, team building and strength based teams
- Strong time management and organizational skills
- Expertise in Microsoft Office products
- Conceptual knowledge of the business analysis discipline and application of concepts to projects
- Commitment to enforcement of administrative procedures and policies including policy change control
13
Information Technology Services Intern Deloitte Application Studios Operations Analyst Resume Examples & Samples
- Candidate for a Bachelor degree in a technology/accounting/finance related major or minor (sophomore or junior standing)
- Ability to juggle multiple projects and prioritize accordingly in a deadline driven environment
- Excellent collaboration skills
14
Information Technology Services Resume Examples & Samples
- Experience in delivering Information Management initiatives and/or degree in Information Management
- Experience using industry standard business process mapping methods and tools
- Broad experience across both business and IT projects
- Exposure to software implementation lifecycle
- Highly proficient with the Microsoft Office suite
- Exposure to SharePoint and Record Manager 8 by HP
- Ability to undertake organisational change across large organisational business units
- Certification of competency in IIBA/PMBOK (CCBA)
15
Information Technology Services Resume Examples & Samples
- Proven experience working on enterprise level programs to provide business analysis services
- Strong understanding of the software development lifecycle (SDLC) and exposure to software development projects
- Proven ability to act as the intermediary between business stakeholders and technical development teams
- Experience with both waterfall and agile project delivery methodologies
- Proven ability to manage competing priorities within tight time frames
- Proven ability to operate in an often rapidly changing environment; demonstrated flexibility in approach and attitude
- Proven ability to build productive relationships with stakeholders
- Experience in preparing reports and presenting ideas clearly and concisely
16
Information Technology Services Management Resume Examples & Samples
- * THIS IS A 3RD SHIFT POSITION ***
- Work with the Incident Management team closely and initiate and assist with technical RRT (Rapid Response Team) bridge conference calls and assign tasks to the relevant attendees; send out the relevant reports after conference bridges and at the end of each incident
- Send alert communications within CSMP guidelines to BT and Business executive management giving details of the incidents
- Authoritatively and confidently guide high priority incidents to resolution; may be called upon to make decisions on behalf of the management in the heat of the moment that may have production impacting implications
- Provide updates on management bridges on current infrastructure issues and actions being taken
- Must be able to work unconventional shifts
- Strong working knowledge of financial institutions in terms of technology/infrastructure and their dependencies and requirements
- Understanding of Unix, Distributed Systems, and Networks
- Must possess leadership, and the ability to exercise excellent judgment and decision making skills in the heat of the moment
- Very strong oral and written communication skills, must be able to convey pertinent information
- Very strong analytical and problem solving skills
- Must have in understanding of Incident Management ITIL best practices
- In conjunction with the problem management function, identifies and document any known issues service improvement or efficiency initiatives to ensure consistent handling and timely resolution of all incidents
- Works independently and needs minimal guidance
- Is accountable for their individual assign
- Analysis: Identify and understand issues, problems and opportunities; utilize ServiceNow to correlate events with disruptions to business services
- Communication: Must be able to clearly convey pertinent information to executive management including reporting and status updates
- Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences
- Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with known issues and change management in areas of expertise
- Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals
- Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationship
- Bachelor’s Degree OR equivalent work experience in lieu of a Bachelor’s Degree
- 2+ years work experience
- Must have Help Desk/Call Center experience
17
Information Technology Services Intern Deloitte Application Studios Performance Engineer Resume Examples & Samples
- Ability to identify, assess and provide resolution of issues and problems
- Basic understanding of software development & infrastructure
- Proficient with computer and office products
- Scripting (Load runner, VBscript)
18
Information Technology Services Intern Deloitte Application Studios Development Operations Resume Examples & Samples
- Candidate for a Bachelor degree in a technology related major or minor (sophomore or junior standing)
- Makes decisions within parameters set by manager, using job experience
- Basic development skills (.NET preferred, Visual Studio )
- Scripting (e.g. PowerShell)
- Analytical mindset (ask questions, interacts)
- Technically minded problem solver
- Automation (process logic)
19
Information Technology Services Intern Deloitte Application Studios Automation Engineer Resume Examples & Samples
- Ability to work among multiple teams and communicate effectively to both technical and non-technical team members
- Assigned and accountable for specific areas of responsibility/deliverables
- Technically proficient with computer and office products
- Scripting (UFT, VBscript, Selenium, CodedUI)
20
Information Technology Services Intern Deloitte Application Studios Application Hosting Administrator Resume Examples & Samples
- Manage own work product, schedule and deliverables
- Technically proficient with servers, administration
- Basic understanding of ITIL concepts
- Logical and Process flow mindset
21
Supervisor, Information Technology Services Resume Examples & Samples
- Supervises and develops staff
- Works with business and/or ITS partners to provide service
- Demonstrates sound financial management
- Assists in the creation maintenance and communication of department plans
- Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster
- Follows corporate policy and procedures related to the access, use, distribution, protection, and destruction of client and company confidential data
- Fosters the highest level of commitment among our people through transparent communication about business challenges, successes and results
- Creates an environment which encourages people to think, behave, take action and control work and make decisions autonomously to attain clear goals
- Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved
- Education equivalent to a bachelor degree or equivalent related work experience
- At least 3 years of directly-related work experience with past success providing informal coaching and feedback to more junior team members and influencing results through others
- Understands how their application/infrastructure affects overall ITS
- Understanding of project and program management practices
- Possesses solid project management and coaching skills
- Ability to form partnerships with all levels of management
- Proven leadership in defining, developing, and supporting technical infrastructures or business applications
- Demonstrates continuous learning habits, especially the ability to learn and apply new technologies, architectures and methodologies
- Demonstrates ability to plan/conduct meetings and make oral and written presentations
- Proven communication, interpersonal and collaboration skills to work effectively with various and diverse internal personnel and external contacts
- Effectiveness in working through conflict and ambiguity to meet the needs of business partners and customers
- Excellent critical thinking and analysis skills with the ability to define value, service and efficiency
- Makes sound decisions, including allocating decisions to the appropriate employee level where work is known and solutions can best be identified
- Create an empowering and enriching work environment for maximum performance and results
- Coach employees towards improved performance, engagement and overall development
- Basic computer proficiency with a working knowledge of Microsoft Office WORD, Excel and Outlook
- Possesses knowledge of assigned business function/applications/technologies
- Possesses broad knowledge of Company business applications and technologies
- Exhibits ability to lead, facilitate and build teams, and establish a high level of staff accountability
- Skilled at championing improvement efforts, and influencing progress towards positive results
- Adept at using structure to manage versus control and uses a supportive management style with open/direct communication.#LI-AH1
22
Information Technology Services Director Resume Examples & Samples
- 50% Direct Technical & Service Operations
- 15% Internal and External Relationships
- 1) A resume/CV; and
23
Information Technology Services Director Resume Examples & Samples
- Responsible for overall performance of the unit, including budget and resources, timeframes, scope and outcomes
- Manages and oversees all unit work activities including planning, budgeting, reviewing and personnel actions
- Provides leadership and direction for employees in the unit. Recruits, develops and motivates assigned staff toward desired outcomes
- Conducts meetings with the client community in order to identify issues and needs and discuss future directions of major technology services
- Builds appropriate relationships with vendors in order to identify solutions, negotiate contracts, resolve issues and manage software and hardware upgrades/installations
- Coordinates unit participation in major University-wide technology development and implementation projects. Collaborates actively across all Libraries and IT Services units, and with academic units and other support units
- Assists with the development of enterprise-wide policies, procedural guidelines and standards which result in effective solutions and efficient IT operations
- Communicates IT strategy and plans throughout the organization, including management groups and professional staff
- Reviews the status of current activities and problems and evaluates alternative solutions and options in order to set directions and priorities
- Represents the unit in higher-level university committees, policy development groups, cross-unit management coordinating committees, or cross-unit initiatives. Represents the university on external boards or committees related to unit responsibilities
- Reviews new software/hardware offerings and trade literature in order to identify technologies and IT strategies of interest to the University, its client community and departments
- Maintains both technical and managerial currency through continuous learning
- The job may require or will require prior to completion of probationary or trial period: knowledge of basic personal computer terminology and operations; ability to use email applications and the Internet; and ability to use and understand a standard computer keyboard
24
Director, Information Technology Services Resume Examples & Samples
- Partners with the CIO in providing technology vision and direction for the enterprise
- Is responsible for driving focus and prioritization within the IT organization through establishing strategic planning and governance principles and processes
- Oversees the development and maintenance of IT policies, procedures, methodologies, and governance — as well as IT frameworks and metrics — to ensure the IT organization delivers value to the enterprise
- Works with the CIO and business leadership team, providing broad insight to IT domains and capabilities in support of enterprise-wide business decisions
- Establishes and implements continuous-improvement programs for the IT organization
- Stays current with developments in new market trends and innovations in technology and the leadership of enterprise IT
- Drives and facilitates effective collaboration and communications between the IT organization and the user and customer communities
- Is responsible for directing the preparation, review and consolidation of business plans and budgets for the IT organization
- Develops and implements strategic and operational IT plans and operating budgets
- May regularly review IT costs and cost structures for IT services and products so that the financial implications of IT projects and activities are communicated to the proper IT and business executives
- Participates in IS M&A activities and IS strategy planning, bringing a current knowledge and future vision of application technologies, business system applications and best practices (e.g., Agile) as related to the needs of the business. Proactively identifies innovative strategies and continuous improvement opportunities
- May direct risk evaluation and compliance management processes
- May be responsible for developing and managing strategic vendor and partnership relationships
- May oversee the execution of high-impact, enterprise-wide, strategic programs or initiatives
- May oversee IT workforce management, including the sourcing, training and development of staff
- Provides leadership and oversight to team of employees to create a high performing organization
- 15+ years of experience both in IT and business/industry
- A minimum of five to seven years of leadership responsibilities
- Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
- Strong leadership capability, executing as appropriate in areas of responsibility
- Expertise in budget planning, financial management and workforce management
- Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs
- Strong knowledge of technology trends; business process standards and their applications; process automation; organization change management; value-based management principles and their applications; program management standards and methodology; and strategy design and implementation
- Ability to improve operational efficiency, service delivery and information management across the IT organization
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport, persuade others and interact with C-level executives
- Organizational skills to manage multiple moving parts simultaneously and optimally in a matrix organization and with very little oversight and direction
25
Information Technology Services Resume Examples & Samples
- Demonstrated experience with IT Service Management systems e.g. Alemba VFire Core
- Evidence of your IT problem solving skills in action combined with your excellent customer service skills and excellent written and verbal communication skills
- Previous commercial experience in IT Service Desk support, preferably with a remote user base (ideally 12+ months)
- Sound knowledge and demonstrated experience with ITIL best practice
26
Information Technology Services Resume Examples & Samples
- Excellent interpersonal skills demonstrating high levels of resilience while dealing effectively with personnel at all levels
- Ability to work unsupervised or with minimal supervision within outlined timeframes to manage customer expectations
- Experience supporting Apple Mac
- Strong experience in the Microsoft product suite including Windows and Office/365
- ITIL Certification and/or experience
- Ability to work under pressure and to meet strict deadlines, SLAs and KPIs is essential
