Information Technology Manager Resume Samples

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JR
J Reynolds
Jacynthe
Reynolds
2887 Karli Fork
Boston
MA
+1 (555) 810 9367
2887 Karli Fork
Boston
MA
Phone
p +1 (555) 810 9367
Experience Experience
Detroit, MI
Information Technology Manager
Detroit, MI
Crist-Ziemann
Detroit, MI
Information Technology Manager
  • Develop and manage processes that ensure data analysis and quality checks are performed throughout the data development process
  • Provides input to and may develop operational plans and works with senior management to ensure that plans are integrated with broader strategies
  • Work closely with regional Process Improvement manager on potential business/process improvements
  • Provide input into the software development team, network and systems admin teams for future enhancements and technology product direction
  • Close working relationships with Finance, HR, Supplier management and portfolio management
  • Select, develop, motivate and manage staff; increase their responsibilities where possible in order to further their individual growth; promote teamwork
  • Manage team and individual team member performance, providing regular feedback and coaching to team members
Detroit, MI
Internal Audit Information Technology Manager
Detroit, MI
Lind and Sons
Detroit, MI
Internal Audit Information Technology Manager
  • Manages audit work, including audit work plan, work papers, findings, and associated reports
  • Assists in development of the Company’s annual audit plan and schedule
  • Manages auditee relationship, including facilitating meetings, discussions of findings, and presenting draft and final reports in a professional manner
  • Identifies, recommends, and reports improvement opportunities for global processes and controls
  • Keeps abreast of company policies and procedures, current developments in technology and auditing professions, and changes in local, state, and federal laws
  • Prepares and oversees the preparation of audit reports and work papers to ensure adequate documentation exists to support the completed audit and conclusions
  • Manages cyber/data security, IT operations, IT service delivery, and compliance audits, as assigned
present
New York, NY
Senior Information Technology Manager
New York, NY
Wolf, Boyle and Lockman
present
New York, NY
Senior Information Technology Manager
present
  • Assist with quality, innovation, resource management, etc., to drive efficiencies while demonstrating compliance with corporate management standards
  • Lifecycle management, capacity management and vendor management
  • Provide leadership, coaching, and clear instructions to Task Order Managers responsible for the execution of task orders
  • Provides functional leadership to program staff through coaching, mentoring, and other staff development approaches
  • Resource management
  • Assist the task order managers in directing all phases of programs from inception through completion including cost, schedule and technical performance of company programs or subsystems of major programs
  • Assist the Program Director in providing strategies and direction of all technical task orders within the scope of assigned task order domain areas
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Northwestern University
Bachelor’s Degree in Computer Science
Skills Skills
  • Technical Training: Personal Computer applications, Mainframe operating systems; Mainframe Query language; Novell Network experience/certification; mainframe training helpful but not necessary; previous programming experience helpful
  • Language Ability: Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to travel
  • Ability to manage and function in a multiple reporting relationship structure
  • English skills at an advanced level (both written and spoken) along with strong communication and interpersonal skills
  • Excellent organizational and planning skills
  • Ability to set the pace and execute through a strong organization and to lead the organization through alignment and vision
  • Strong stakeholder management and influencing skills
  • Ability to work in ambiguity and provide direction to the team
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15 Information Technology Manager resume templates

1

Information Technology Manager Resume Examples & Samples

  • Support, develop, and delegate to a team of IT professionals to ensure department objectives are met
  • Oversee and manage quick and accurate problem resolution and follow-up to users of PC, Mini and Mainframe equipment including network-connected devices/applications
  • Ensure building is up to date on all software releases and in line with corporate standards and Corporate IT is contacted in a timely manner for all support needs
  • Provide explanations in user friendly terminology and ensure others’ understanding of hardware or software issues problems or concerns
  • Provide systematic solutions and/or operational workarounds when possible for building processes
  • Manage the purchase and contract of all PCs and printers for the Elizabethtown Fulfillment Center. Manage and make recommendations for Cap X budget including local building and corporate IT equipment
  • Provide support and participate as needed for all major projects involving IT as well as forecast any future needs
  • Installing and Maintaining Data Systems: Micro PC’s and Network Equipment; Creating and Refreshing Systems Disks; UPS; Software Upgrades; Cabling (Data and Voice)
  • Installing and Maintaining Phone system - Maintain, Troubleshoot & assist in installation: Avaya Mulitvantage v1.3 digital switch; both digital and analog phones; Portable phone system
  • Repair, Maintain and Install Label and Ticket Printers: Printronix T5304 & T5304e; Avery 9500 Cutter/Stacker; Sato CL412E; Zebra 096X1III; and all future models
  • RF System - Repair, Maintain and Install: Scanners; Repeaters; Base Units; Access points; RF Backbone
  • Unit sorters - Maintain, Troubleshoot & assist in installation: PLC Cabinets; SCP’s; Induction stations; Application server; RF server; RF Device; WSS (RTI’s sortation software); future applications
  • Database Management - Create, Maintain, Convert and Update: Access Databases
  • Telephones - Install, Repair, and Maintain: Install Desk and Portable phones; Send Desk and Portable phones in for repair; Maintain Service Agreements; Maintain Switch and Audix (Automated Attendant)
  • Symbol Scanners and Batteries - Purchase, and Maintain: Purchase Trakkers, Scanners, Batteries and parts; Send Trakkers and Scanners in for repair; Maintain and adhere to Service Contract
  • Network Profiles – Maintain: Setup new profiles; Update existing profiles; Setup Exchange and Share Drive Access
  • Internet and Intranet Access- Maintain (All): Setup and Maintain Internet and Intranet Access
  • Manuals - Create and Maintain (All): Create and Maintain System Training Manual and troubleshooting guide; Create and Maintain Disaster Recovery Manual
  • College degree in business, information technology/systems, computer science or equivalent, desired
  • Excellent communication skills (i.e. verbal, written, group presentation)
  • Proven leadership and mentoring skills
  • Systems (i.e., WMS, Microsoft Office Applications, Productivity Measurement System)
  • Broad IT experience, from PC’s, printers, servers, network infrastructure and wireless network
2

Information Technology Manager Resume Examples & Samples

  • Direct and coordinate the activities of the IT departments
  • Establish and maintain company standards for hardware and software
  • Provide direction in choosing and implementation of new systems
  • Develop a vendor database to provide support services to the IT department
  • Act as liaison between system users and software provider
  • Computerize manual systems and processes
  • Backup, security, and file maintenance of file systems for IT
  • Provide job starts or executions based upon user requests
  • Troubleshoot and resolve hardware and software issues for IT users
  • Locate and retrieve data to generate reports for management use
  • Design and create file systems to allow security and control for multiple users of the system
  • Train users in operation of hardware and software as needed
  • Recommend/purchase hardware, software and support services
  • Setup and installation of new equipment
  • Housekeeping and other activities as assigned
  • Advise associates, contractors and visitors of any actual or potential danger to their safety or health, and ensure the necessary training and/or Personal Protective Equipment (PPE) is provided
  • Cooperate with all local, state and federal agencies, such as OSHA or the EPA, in the event of an inspection
  • Know, follow and enforce all applicable SH&E Policies and Procedures
  • Help manage Safety Performance Measurables such as Incident Rate, Monthly Inspection Results and EOS scores. Overall performance to the measurable elements of our SH&E system are part of annual performance reviews
  • Education/Experience: High school diploma or equivalent required; degree and/or technical training in Data Processing, soft ware, hardware etc. Management of mainframe applications in a multi-user environment; Hardware and software troubleshooting experience; report writing capabilities; set-up and implementation of data collection programs; SFDC (Shop Floor Data Collection), Query, Menu Generation; Microsoft Office applications. MRP or MRP II system installation experience; ability to program in Visual Basic, SQL
  • Technical Training: Personal Computer applications, Mainframe operating systems; Mainframe Query language; Novell Network experience/certification; mainframe training helpful but not necessary; previous programming experience helpful
  • Language Ability: Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
  • 5-7 years experience managing an IT department
3

Information Technology Manager Resume Examples & Samples

  • Day-to-day functional management of the organization including performance management, training/developing, forecasting/reporting, and budgeting/expense control
  • Set future direction and plans
  • Ensure operations meet basic user, headcount, and quality guidelines. Provide day-to-day operational reporting/tracking indicators
  • Carry comprehensive responsibility for the technical delivery of projects and programs
  • Provide functional guidance to the technical team
  • Work with cross IT partners to meet goals of the business
  • Experience working with virtual cross-geo project teams
  • English skills at an advanced level (both written and spoken) along with strong communication and interpersonal skills
  • Business & strategic acumen
  • Ability to set the pace and execute through a strong organization and to lead the organization through alignment and vision
  • Strong stakeholder management and influencing skills
  • Ability to work in ambiguity and provide direction to the team
  • Ability to remove roadblocks and anticipate risks
  • Project and Program management skills
  • Ability to take on challenges and run initiatives across of global teams
4

Information Technology Manager Resume Examples & Samples

  • Application Engineer - establishes the right design, leads the engineering work, owns change management and acts as escalation point for operations for a given application or application platform
  • Application Manager - leads solution development, quality assurance, and release management for to meet business, user and system requirements for a given application or application platform
  • Infrastructure Manager - network and data center governance and management. Systems and network administration
  • IT Operations - leads end-to-end service delivery including strategy; ensuring operational excellence; accountable for service delivery including overall quality of service, controls, and financial targets
  • Project/Program Manager - Overall accountable for end-to-end success of the project/program while integrating the technical, business, and commercial deliverables
  • Service Delivery Manager - deliver service to delight users while delivering financial and operational goals. Leads process simplification, stewardship, issue resolution, and change management
  • Solution Manager - develop the overall strategies, priorities, initiatives, and communication plans that maximize value, adoption, and satisfaction of a solution to a business/set of users
5

Information Technology Manager Resume Examples & Samples

  • Consult with key decision makers to assess the current and future computer system solutions
  • Evaluate, recommend and develop plans for systems development and operations, hardware and software purchases, budget, and staffing
  • Manage all aspects of the implementation and operation of information and functional systems for the organization including software applications, servers, network, phone systems and end-user computers/mobile devices
  • Ensure end-users receive exceptional service and experience reliable systems use
  • Utilize ITW business processes to analyze the Division’s workflows to identify simplification opportunities as well as work with end-users to implement simplification solutions
  • Manage consultants, technical personnel and vendors for services and products
  • Identify, lead and develop talent in order to maximize individual, team and organizational effectiveness in meeting company goals
6

Information Technology Manager Resume Examples & Samples

  • BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position
  • Previous experience in IR Global Field Services or Marriott Systems Support desirable
  • System-related professional certifications desired
  • Keeps up-to-date technically and applies new knowledge to your job
  • Analyzes information and evaluates results to choose the best solution and solve problems
  • Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff
7

Information Technology Manager Resume Examples & Samples

  • Determining requirements from customers and employees
  • Managing projects and operations requiring the installation of hardware and software
  • Researching IT products and technologies
  • Assisting in obtaining Government and Contract management approval of project plans
  • Insuring that all team members understand and accept their responsibilities
  • Expanding project resources according to the approved project plans
  • Analyzing the actual performance against the plans
  • Negotiating the performance of activities with team members and their managers
  • Establishing priorities among project activities
  • Providing periodic status reports and contract data requirements
  • Coordinating management and technical decisions
  • Arbitrating and facilitating conflict resolution within the project
  • Creating project management deliverables such as: Risk Assessment Document, Project Plan, Project Status Reports, and Project Meeting Minutes
  • Tracking project issues to resolution, escalating any key issues to the Project Manager
  • Performing risk management throughout the life of the project
  • Performing change management throughout the life of the project
  • Collecting metrics throughout the project to assist future projects with “lessons learned”
  • Conducting consistent project status meetings with project team
  • Conducting project closure activities to ensure project deliverables complied with project methodology
  • May perform additional duties as assigned by supervisor
8

Information Technology Manager Resume Examples & Samples

  • Five years of significant experience in information and communication technologies (VSAT, HF/VHF Radios, wired and wireless networking, VOIP, Microsoft Active Directory, etc.)
  • Five years of managing a staff of at least five people
  • Hands-on Microsoft Server 2008 (or later) administration experience
  • Hands-on Cisco network device administration experience
  • Experience troubleshooting Microsoft Operating Systems, MS Office Suites, Cisco switches, and related systems and network connectivity
  • Regional experience as well as experience managing subcontractors in a threat environment is desirable
  • Experience managing rule based firewalls and/or UTMs
  • Experience managing enterprise Anti-Malware deployments
  • Experience with VoIP systems (Cisco Call Manager, Asterisk, etc.)
  • Experience in Windows PowerShell for use in administration automation and monitoring preferred
  • Experience with inside/outside plant network cable installation and management
  • Experience with operations and maintenance of VSAT terminals
  • Willing and able to work in an austere environment and will be on-call 24/7
  • Must be able to lift 80 pounds of equipment or materials
  • Education: A high school diploma or equivalent. A certification in one of the following is required: MCSE/MCSA/CCNA or equivalent. Bachelor’s degree in a technical or managerial field preferred
  • Security Vetting: Must successfully obtain a MRPT Security Clearance. Must maintain eligibility at the required security level for the duration of the contract
  • Language Skills: Excellent written and verbal communication skills
  • Medical: Favorable passage of a drug screen test and physical examination
  • Citizenship: U.S. Citizenship is required for this position
9

Information Technology Manager / Site Lead Resume Examples & Samples

  • Analyzing workflow, delegating projects, and meeting departmental goals
  • Developing and monitoring performance standards
  • Providing input on hiring decisions for technical staff
  • Implementing and monitoring new projects
  • Managing the performance of and delegating projects to team members
  • Overseeing the consolidation of IT services
  • Executing project management processes and methodologies within project frameworks 37 to ensure projects are delivered on time, within budget, adhere to high quality standards, 38 and meet customer expectations. 39
  • Articulating key critical path activities and understanding the technical requirements, 40 dependencies, and tradeoffs at varying levels of system design (e.g., logical and 41 physical)
10

Information Technology Manager Resume Examples & Samples

  • Prioritize and schedule work and direct and supervise staff to perform all the required duties of the Data Analysis and Integration team; help ensure that data is received from states and loaded to the database in a timely manner
  • Manage daily production schedule, coordinating all demands on the database
  • Develop and manage processes that ensure data analysis and quality checks are performed throughout the data development process
  • Oversee analysis of raw data for new or missing data elements or formats; investigate data problems and correct before entry into database
  • Oversee analysis of data trends and anomalies; find and correct problems; develop and propose database improvements and coordinate their implementation
  • Communicate effectively to senior management on the status of production loads and issues
  • Investigate and develop new data sources
  • Develop and/or enhance data handling rules to maximize effective use of data
  • Maintain a current and accurate VIN decode environment to identify vehicles correctly and quickly
  • Ensure that all processes meet EA Compliance standards
  • Select, develop, motivate and manage staff; increase their responsibilities where possible in order to further their individual growth; promote teamwork
  • Develop strong cross-functional relationships with other areas of Experian Automotive, especially the State Relations and Development teams, to help ensure smooth and ongoing receipt of data and correct use of data in products/deliverables
  • Possess ability and willingness to execute some tasks directly if needed
11

Information Technology Manager Resume Examples & Samples

  • Analytics and Information Management Services (AIMS) Business Operations and Functional excellence organization, providing team operations, functional excellence and project management leadership across the AIMS organization
  • Leading a team of 15 to 20 individuals in establishing AIMS operations process and project execution standards, and implementing those standards across the AIMS organization to ensure smooth team operations and high output
  • Driving LRBP planning, staff forecasting and demand management and ensuring mechanism are in-place to enable manage on existing commitments
  • Leveraging of exiting process and approaches is required along with the need to develop approaches to support the growing domain
  • Close working relationships with Finance, HR, Supplier management and portfolio management
  • Strong communication and engagement skills are a must in order to help drive consistency across the organization
  • Experience in shaping, leveraging, and aligning diverse perspectives is desired
  • Manages and integrates activities across AIMS including infrastructure design and administration, application analysis and design, information management, computing security, computing project support and/or process analysis
  • Develops and executes project and process plans, implements policies and procedures and sets goals
  • Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements
  • Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports
  • Provides oversight and approval of products and processes
  • Effectively leads teams to meet organizational objectives
  • Manages and provides developmental opportunities for employees
  • Ability to prepare and present to executive leadership
  • 3+ years experience leading or managing information technology related projects or cross-functional teams
  • Forecasts, obtains and manages personnel, facilities, services, equipment and tools to meet project and departmental requirements
  • Acquires, deploys and schedules personnel to meet departmental objectives
  • Develops plans to ensure appropriate utilization of employee skills within an organization or functional area
  • Reviews, approves and implements facility, equipment and service plans to maximize productivity and ensure safety, security, environmental and regulatory compliance
  • Coordinates with providers to achieve timely delivery of resources
12

Information Technology Manager Resume Examples & Samples

  • 4 to 7 years IT help desk or similar system support experience
  • IT Management preferred
  • Experience in dealing with multiple and diverse stakeholders as well as managing vendor relationships
  • Knowledge of IP-based and wireless networking
  • Advanced PC and Server troubleshooting techniques
  • Knowledge in Microsoft O/S and Apple OS/iOS
  • Server Backup
  • Avaya IP PABX system and IP Phone
  • Server Room monitoring System
  • Proficiency in written and spoken English is required
  • Proficiency in written and spoken Mandarin and Cantonese is highly desirable
13

Information Technology Manager Resume Examples & Samples

  • Productivity and Stability Enhancement projects
  • Oracle Database Support
  • SQL Server Database Support
  • At least 5 years of Information Technology services, with experience working with databases
  • Demonstrated experience managing IT experts in their domain(s)
  • Demonstrated experience managing medium to large scale IT operational support
  • Demonstrated knowledge in IT and its implications for the organization and the industry
  • Proven ability to integrate across the database and infrastructure environments to address technical problems and develop long-term plans
  • Demonstrated strong written and verbal communication skills that are clear, concise and appropriate in timing and directed to appropriate levels, from executives, to business, to deep technologists
  • Proven strategic thinking and planning skills
  • Proven ability to solve technical and business issues
  • Proven ability to develop collaborative business relationships internally and externally
  • Bachelors or Master’s degree with 12 or more years of experience
14

Information Technology Manager Resume Examples & Samples

  • Contributes to project reviews and approves detailed designs and cost estimates for projects
  • Sets priorities on daily operations, provides input to and administers cost center spending
  • Participates in long-range departmental planning
  • Recommends methodologies
  • Interfaces with management inside and outside of the company to provide input to operational decisions and to clarify or modify project plans, and/ or schedule requirements
  • Writes and conducts employee performance reviews, and provides ongoing performance feedback. Makes hiring recommendations. May get input from Sr. Manager/ Director in these areas
  • Prepares and maintains job descriptions for positions that report to him/her
  • Regularly interacts with senior management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports
  • Facilitates work and problem resolution between work groups. May lead cooperative inter-department projects and/or process improvement efforts
  • Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and technological trends
  • On a regular basis, initiates corrective action needed to resolve complex, critical issues
  • Provides input to and may develop operational plans and works with senior management to ensure that plans are integrated with broader strategies
  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
  • Provides direction to employees within the boundaries of established policies
  • Enlists expertise of peers in other departments, external professional contacts, and a wide range of additional resources to explore new methods and approaches and to solve problems
  • Work is reviewed in terms of meeting product, project, or operational objectives, quality, schedules, and budgets
  • Provides input to department strategic plan and budget
  • Recommends changes to process, SLA’s, department policies, procedures, metrics and standards
  • Influences senior management on decisions related to department priorities, schedules, plans and cost controls
  • Achieves objectives for multiple and varied projects
  • Regularly makes decisions necessary to resolve critical issues related to department operations
  • 3 to 5 years of supervisory or management experience in a similar technical environment
  • Must have a background in Information Management and Business Systems Analysis
  • Successful track record of managing operations; and designing, developing and managing the execution of projects in area of expertise
  • Ability to develop and implement processes to ensure compliance and quality
  • Ability to establish and maintain effective working relationships within and between departments
  • Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team. Provides resources and implements systems to measure results
  • Ability to select, coach and develop talent and hold employees accountable for results. Supports change and fosters collaboration
  • Deals with others in an honest manner, assures adherence to company policies, addresses questionable business practices
  • Fosters customer loyalty and demonstrates commitment to customer satisfaction. Keeps customers apprised of progress and ensures commitments are met
  • Provides others with reliable information, creates and delivers accurate reports and presentations. Uses good listening skills. Negotiates effectively
15

Information Technology Manager Resume Examples & Samples

  • Provide oversight for IT project implementation, maintenance and support at FHI360 offices and SAFE supported sites
  • Provide technical and policy guidance to FHI360 IT support officers
  • Work with IT support staff to produce manuals and provide IT training for users in new FHI360 recommended software applications and systems
  • Ensure timely maintenance of FHI Local Area Networks (LAN) to include assistance to MOH facilities throughout the project designated area of operations
  • Provide IT input for quarterly and annual project reports
  • Ensure FHI360 Users are provided with technical support relating to system access and applications
  • Interact with other IT staff to relate computer needs and requests, Identify and coordinate in the implementation of actions/procedures to improve the performance of the network and obtain any necessary information and documentation to assist FHI360 users with all computer related requests
  • Plan and coordinate software and hard installations and updates on desktop and laptop servers and network devices to ensure minimum downtime
  • Recommended up to date specification for IT software and hardware procurement, Internet bandwidth requirements, project planning and budgeting
  • Ensure timely repair and maintenance of all FHI360 IT equipment in the field office and for MOH facilities when applicable
  • Review all network infrastructure and design documentation for accuracy
  • Ensure information technology users abide by FHI360 IT policies to maintain a systems and date security
  • Act as the liaison between FHI360 International ISS and Projects when implementing new technologies, updates and configuration
  • Configure and Administer Cisco based Switches, Routers and Voice Over IP devices including Cisco Meraki cloud based security appliances and Access Points
  • Install and configure VMWare ESXi based virtualized environments
  • B.Sc. Degree or better with minimum 5 years’ experience implementing and supporting IT in a Windows environment
  • CCNA and Microsoft Server Certification a plus
  • Must have strong customer service and communication skills
16

Senior Information Technology Manager Resume Examples & Samples

  • Professional experience leading IT application development teams
  • 1+ year of experience functioning as a Team Lead or Manager
  • Training or professional experience in the Information Security field
  • Identity and Access Management expertise
17

Information Technology Manager Resume Examples & Samples

  • Manage and collaborate in a multi-cultural global team on daily incident management activities in a global SAP environment
  • Lead a global SAP support team in Root Cause Analysis activities to resolve problems that arise from critical incidents
  • Manage activities around continuous improvement of processes and metrics to reduce overall support requirements and expand capability within the SAP Support Team
  • Using problem-solving, critical thinking skills, and independent thinking to overcome incident management challenges
  • Instills a sense of urgency in in functional and technical support teams driving ITIL Key Performance Indicator targets and assignments to completion. Monitors progress of self and others and redirects efforts when goals are not being met
  • Comprehends the needs and requirements of customers or business partners in order to restore services and provide solutions of value
  • Ability to gauge and positively affect organizational effectiveness
  • Maintains a global perspective
  • Ability to work with multiple technical and non-technical groups to bring resolution to incidents in the global SAP environment
  • Ability to turn thoughts into action and motivate staff
  • Bachelors in Computer Science, Business Management, or related field
  • Ten years’ experience in Information Technology with progressively more senior job experience
  • Five years experience with an 24 x 7 global SAP application (preferred) or other ERP global support
  • Information Technology Infrastructure Library (ITIL) experience and/or certification preferred
  • Analyzes issues and risks and uses sound judgment in managing a global team through them
  • Instills a sense of urgency in driving assignments and service restoration to completion. Monitors progress of self and others and redirects efforts when goals and key performance indicators are not being met
  • Draws upon knowledge and communication skills to influence others or facilitate resolution of a problem / business issue. Uses negotiation skills when appropriate
  • Proactively shares timely updates and information with relevant parties
  • Communicates effectively both verbally and in writing
  • Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently
  • Able to communicate at various levels from senior business stakeholders to technical subject matter experts in communicating the effectiveness of the SAP Operational support organization in daily support of SAP requests, incidents and problem management that are key in resolving to support business needs
18

Information Technology Manager Resume Examples & Samples

  • Supervises employees engaged in providing information system solutions and technical support in one or more functional areas including personal computer/client server support; systems programming; applications design and development; database design and administration; information security; telecommunications and network support and administration
  • Supervises non-exempt technicians as well as exempt professionals
  • Develops schedules and assigns work to meet critical customer deadlines
  • Ensures that proper records and other documentation are maintained
  • May also perform complex IT tasks
  • 5-8 years of related information systems experience
19

Information Technology Manager Resume Examples & Samples

  • Develop support processes and procedures, and document to streamline internal/external support procedures
  • Identify and update systems documentation and standards to support the technology at the Sites
  • Design and develop documentation for training of Site Associates to more effectively interact with all 4OREGolf! technology systems
  • Design and develop processes and procedures in the areas of
  • 4OREGolf! game system problem documentation
  • Point of Sale support (currently Aloha)
  • Third party software systems such as HotSchedules, MicroSoft products, other Troon systems as appropriate, and other systems as needed
  • Audio/Visual (AV) components throughout the site(s)
  • Coordinate and implement changes to onsite technology components by working with the various technology vendors
  • Identify and recommend design and functional changes needed for 4OREGolf! systems and procedures and processes
  • Design and develop procedures to update and resolve Site technology errors
  • Provide input into the software development team, network and systems admin teams for future enhancements and technology product direction
  • Manage outside vendors on the purchase of equipment, delivery, setup, and troubleshooting of related technology
  • Develop requirements and objectives for the evaluation and selection of technology products including software, hardware and networking based upon the needs of Site and Corporate users
  • Assist Onsite Maintenance crew when needed to troubleshoot onsite issues
  • Install and configure onsite technology systems
  • Train IT and maintenance staff on proper problem identification, diagnosis, documentation and resolution (with vendors) of any technology related problems
  • Provide on-call support during night time and weekend when required to ensure timely site operations
  • Certificate courses in hardware and networking a bonus
  • Up to 2 years experience working with computer network environment a bonus
  • Strong Knowledge of computer Systems
  • Proficient hardware and software troubleshooting skills
  • Knowledge of Linux Operating System
  • Proficient knowledge of Windows
  • Proficient knowledge of MicroSoft Office and Outlook
  • Working knowledge of network printing configuration
  • Working knowledge of Audio Visual components
  • Working knowledge working with TCP/IP
  • Working knowledge using telephony/VoIP
  • Strong training and customer skills required
  • Strong leadership and management of IT Support staff
20

Information Technology Manager Resume Examples & Samples

  • Bachelor's Degree from an Accredited University in IT Management, Cyber Security, Computer Science, IT Services, or other related scientific field is required
  • Ten years’ general experience managing projects and programs may be substituted for the Bachelor’s Degree requirements
  • Eight years’ experience managing IT systems, IT projects, IT programs, and/or IT personnel may be substituted for the Bachelor’s Degree requirements
  • Must have Federal Government IT experience (IE, DoD, DoN, Army, Air Force, etc.)
  • Exceptional verbal communication, writing, and presentation skills are a must
  • Must possess applicable certifications in accordance with DoD 8570.01M, IAM-II at a minimum.To qualify, the candidate must have at least one of the baseline certifications listed below
21

Information Technology Manager Resume Examples & Samples

  • Drive competitive advantage in the Ethiopia
  • Deliver efficient and compliant services
  • Provide a brilliant customer experience
  • Support the Regional SDM in developing a IT strategy that aligns with business objectives
  • Work closely with the business and our service partners to ensure quality delivery and availability of all IS services
  • Accountable for the Business As Usual (BAU)/ project budget for the market
  • Work closely with regional Process Improvement manager on potential business/process improvements
  • Reliable, accurate, standard and cost effective business services
  • Cost effective IS/IT services to meet business needs
  • Management of local and central IS Support partners
  • Achieve all committed Service Level Agreements
  • Build and maintain strong relationships with the business stakeholders
  • Ensure service levels are maintained for Ethiopia
  • Financial Management
  • Support the definition of the process, information and data solution
  • 4 Compliance and Controls
  • Work with SDLs to ensure delivery of satisfactory compliance and controls environment
  • 7+ years in IT or Service delivery management in a multinational Organisation
  • Strong people management skills with ability to manage remote teams
  • Ability to work in dynamic environment and oversee support in multiple locations
  • ITIL Framework understanding with a minimal level of ITIL Foundation certification
  • Communication skills with the ability to effectively and simply communicate technical concepts, solutions and implications in a business language
  • Proven track record of participating as a member of a business management team, developing a team and thriving in a team oriented culture
  • Self-directed and focused on final goal or end-state as opposed to specific tasks
22

Information Technology Manager Resume Examples & Samples

  • Minimum four years increasingly responsible experience in computer science or MIS required
  • Minimum two years supervisory experience required
  • Minimum two years’ experience in a network operations center environment preferred
23

Information Technology Manager Resume Examples & Samples

  • Knowledge and or experience with data reporting
  • Prefer Salesforce Database Administration experience
  • Experience creating customized reports and dashboards
  • Experience writing scripts
  • Intermediate to advanced Microsoft Excel skills
  • Good creative thinking and analytical background
  • Must have a solid Information Technology background
24

Information Technology Manager Resume Examples & Samples

  • Directs preparation, development, completion, and submission of all required documents associated with the implementation and operational phases of the FACES application. Documents include, but are not limited to the Request for Proposal (RFP), Annual Advance Planning Document Update (APDU), System Functional Requirements Document, Contracts, Contract Amendments/Modifications, required Agency deliverables, and all other related documentation
  • Prepares detailed written action plans and coordinates all activities that ultimately ensure the successful completion of all project phases, to include data conversion, application development, implementation, information management, end-user training, security, help desk procedures, piloting, and quality assurance (design review, system acceptance testing, pre-production testing, and review of data and reports)
  • Provides information to the Child Information Systems Administrator on potential changes to project scope, schedule, budgetary issues, and project modifications
  • Coordinates, oversees, and plans design sessions, writes impact analysis documenting detailed flow charts with logical steps, and prepares proposed alternatives for all system changes or enhancements. Analyzes the operational, functional, and interrelationships which are pertinent components of the system
  • Manages and directs Information and Reports Supervisor, Application Supervisor, and User Support Supervisor. Provides evaluations and staffing recommendations for the administration and management of CISA. The Information Technology Manager is responsible for recruiting and interviewing perspective new employees and makes the appropriate recommendations to the Human Resources Administration
  • Coordinates and facilitates Agency work group and staff meetings related to CISA. Participates in regularly scheduled managers meetings with the CISA Administrator to assess and discuss business practices and workflow, and to identify and resolve problems
  • Coordinates and submits all completed assigned tasks produced by the Program Specialists and Program Analysts to the Administrator. Reviews the work of CISA staff to determine compliance with project tasks. Prepares correspondence under the Administrator’s signature
  • Develops technical specifications and provides technical support to contractors and CFSA staff for system changes. Maintains, tracks, and recommends authorization of allocated funds and budgetary issues associated with the projects, to the Administrator. Coordinates and manages program functions that support and assist all users in the daily operation of the FACES application
25

Information Technology Manager Resume Examples & Samples

  • Leading strategic technology planning and implementation of major IT projects/ support including infrastructure, computing, internet and e-systems
  • Supervising and providing technical guidance to the Web Development team
  • Establishing and implementing policies, procedures, and technologies to ensure web security
  • Creating and maintaining technical and business documentation
  • Coordinating with operations to ensure availability, reliability, and scalability of web applications to meet business demands
  • Troubleshooting and resolving hardware and software problems
  • Recommending and executing modifications to Web software in order to improve efficiency, reliability, and performance
  • Developing and delivering training to ensure website content is updated
  • Creating and maintaining training materials (web manuals and systems documentation)
26

Information Technology Manager Resume Examples & Samples

  • Maintain all IM/IT systems, equipment, and infrastructure located at the Warrior Ohana Medical Home (WOMH) clinic
  • Coordinate and provide labor support, in conjunction with other TAMC IMD sections and Medical Command (MEDCOM) technical support personnel, for systems to include but not limited to QFlow patient queuing system, Parata Pharmacy System, AVAYA VoIP voice switch, communications connectivity for laboratory ancillary equipment, IT equipment, and the Voice/Data/CATV network infrastructure located at the clinic. A majority of these systems are supported by specific vendor maintenance contracts that require the contractor to coordinate the government’s guidance with regard to break/fix repairs and system upgrades
  • Monitor and report leased circuit and equipment outages affecting IT operations at the clinic
  • Monitor climate controls affecting IM/IT communications and IT equipment
  • Will require travel to WOMH Clinic and may require travel to and from TAMC in support of systems and applications, attend meetings, and obtain training
  • WOMH is located in Kapolei, HI, approximately 18.9 miles from TAMC
27

Credit Union Information Technology Manager Resume Examples & Samples

  • Supervises assigned personnel
  • Reviews and oversees the research of new products and services available from our software and hardware vendors for credit union purchase and implementation, including making recommendations to management based on the research completed
  • Oversees the daily work performed by the Information Technology staff, including the main system, as well as all personal computers used by the Credit Union, and any and all other data and telecommunications systems, etc
  • Coordinates departmental requests for special reports, distributing the work among the staff, analyzing the requests for completeness, and following up on the requests to ensure they are filled
  • Provides ongoing training to the Information Technology staff
  • Provides assistance with our web page, as requested by the TeleServices department
  • Provides technical support to our home banking package
  • Oversees the creation, implementation, and ongoing use of a LAN/WAN
  • Supervises, maintains and controls telecommunications technology
  • Responsible for maintaining and overseeing an effective Patch Management and Change Management Processes
28

Core-information Technology Manager Resume Examples & Samples

  • This position is responsible for the following “job results”
  • Self-starter with the ability to work independently in a fast-paced environment
  • Energetic personality
  • Experience working with customers at all organizational levels
  • Ability to juggle multiple high priority projects and deliver in committed timeframes
  • Must have strong written and verbal English skills
  • Ability to speak effectively with both non-technical end-users as well as IT professionals
  • Demonstrated experience in problem resolution and technical problem identification
  • Excellent time management and personal organization skills
29

Information Technology Manager Resume Examples & Samples

  • Prior DOD or US government contractor and deployed overseas experience is preferred
  • Cisco certifications preferred
  • DOD 8570 certifications, such as CISSP, Network+, GSEC or similar is desirable
  • Knowledge of Network Security and Infrastructure
30

Senior Information Technology Manager Resume Examples & Samples

  • Leading and managing assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user (e.g., client, internal customer, etc.) needs
  • Administer the timely and accurate analysis of business segment requirements, evaluating feasibility of accomplishing tasks with existing resources (e.g., staffing, equipment, etc.), and managing end-user expectations to keep them at a realistic level
  • Manage and troubleshoot client impacting issues which includes participating in calls with clients to review or explain outages or provide an understanding of how the product works
  • Ensure system, network, and application architectures and configurations conform to corporate and departmental information security policies, standards and guidelines
  • Participate in the development of strategies to find optimal solutions to compensate, attract, and retain the talent necessary to achieve established goals and objectives
  • Team development
  • Lifecycle management, capacity management and vendor management
  • Minimum 5 years increasingly responsible experience in computer science, MIS to include network experience is required
  • Minimum 5 years increasingly responsible experience of telecommunications experience is required
  • Minimum three years supervisory experience required
  • Minimum one year project management experience required
  • Minimum 2 years increasingly responsible experience in computer science or MIS, to include database experience is preferred
  • Minimum 2 years increasingly responsible experience in computer science or MIS to include operating system experience is preferred
31

Information Technology Manager, Crozier Resume Examples & Samples

  • Evaluate and prioritize helpdesk tickets from employees for assistance on hardware, software, and communication technology
  • Assess technical issues to determine appropriate actions
  • Review and test IT internal controls to ensure that existing IT systems are operating as designed and that they contain adequate controls
  • Implement and monitor all IT policies and procedures, including inventory of company equipment
  • Provide training and support to end users and staff on computer operation, software systems, 3rd party tools, etc
  • Work with third-party support and vendors when needed
  • Provide updates of technology risks and metrics to senior management
  • Network maintenance and troubleshooting
  • 3 – 5 years of relevant experience. Project management and/or supervisory experience is a plus
  • Bachelor’s or master’s degree in Computer Science or related disciplines
  • Certifications: Cisco, EMC, VMware, Microsoft, Oracle, SQL, IIS
  • Ability to work collaboratively with employees across all departments
  • Excellent communication, organizational, analytical, and time management skills
  • Take initiative to develop new ways to provide innovative, reliable and secure IT services
  • A strong work ethic, able to work under pressure and juggle multiple responsibilities to meet deadlines and deliver results
  • Experience troubleshooting and supporting LAN, WAN, switching, and VLAN problems and working with Sonicwall and Cisco products
  • Experience designing, developing and executing functional test requirements a plus
32

Information Technology Manager Resume Examples & Samples

  • Advises the Program Manager and division managers on budgeting and executing IT services
  • Develops, evaluates, executes and continuously reviews IT requirements and budgets for equipment replacements in multiyear upgrades
  • Establishes and maintains applicable training requirements for the work centers
  • Ensures internal management controls are established and executed
  • Interfaces with a broad-base of customers to ensure the execution of all communications across center
33

Information Technology Manager Resume Examples & Samples

  • Installs, maintains, and upgrades hotel IT hardware and software in accordance with Hyatt standards
  • Using defined processes, procedures, and protocols, the role employs measures to ensure the security, structure, and integrity of the hotel networks and systems
  • This role is also responsible for managing the hotel's network infrastructure and optimizing its performance
  • In addition, the role executes required IT maintenance and upgrades with minimal disruption to hotel operations, and maintains proper backups for supported systems
  • This role focuses on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues
34

Information Technology Manager Resume Examples & Samples

  • Demonstrated experience managing medium to large scale software development projects
  • Demonstrated experience and knowledge in managing supplier relationships
  • Proven ability to integrate across the applications and infrastructure environments to address technical problems and develop long-term plans
  • Technical bachelor's degree is MUST with typically 13 or more years' related work experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific, or information technology field of study
35

Information Technology Manager Resume Examples & Samples

  • Responsible for the administration, planning, scheduling, communications, problem resolution, deliverables, and technical performance of the project activities defined in the Task Order Statements of Work (SOW) and project charters. Additional responsibilities include people management, budgeting, cost management, and financial reporting for assigned projects
  • Manages multiple projects, processes, or other initiatives of significant complexity, size, risk and complex interdependencies
  • Directs and manages the formulation of technology goals, policies, and overall strategy
  • Provides leadership, oversight, and support to programs to assist them in developing, implementing, and evaluating improved technology processes and discusses technology issues and solutions with program management, other managers, staff, and customers
  • Interacts with client to understand project and/or process requirements, timelines, resources available, and existing assets to leverage
  • Collaborates with the customer and internal/external stakeholders to ensure client-satisfaction regarding project and/or process goals and objectives and strategic initiatives
  • Provides status and monthly reports regarding the tracking and presentation of project deliverables
  • Responsible for daily operations and direct supervision of staff, assignment and review of work, schedules, day to day workflow, operating costs
  • Serves as mentor and point of contact for staff members to escalate, coordinate, and resolve issues and participates in goal-setting, drafts and delivers team member performance evaluations
  • Provide input to the preparation of task order proposals, business plans, work statements and specifications, operating budgets and other management work products
  • Supports business operating objectives and contributes to Northrop Grumman business growth goals
  • 2 years of experience with contracts, negotiations, and coordination
  • 5 years management experience, including planning, organizing, staffing, reporting, coordinating resources in the areas of vector borne disease surveillance systems development
  • Experience with business process assessment, development, and redesign
  • Ability to respond effectively to changing events and competing priorities in outbreak management scenarios
  • Previous Public Health/Health experience
  • Effective oral and written communications skills, capable of translating and presenting project management concepts to management and customers, through presentations and other written formats
  • Customer account management and business development experience
  • PMP and/or Scrum Master Certification
36

Information Technology Manager Resume Examples & Samples

  • Manages the Hospital’s Information Technology, providing technical expertise, consultation and supervision of assigned staff. Directs the installation of computer hardware and software, maintaining the standards set-up by Corporate Management Information Systems (M.I.S.)
  • 0 Prepares justifications/recommendations for the acquisition of necessary microcomputer hardware, software, peripherals, and other computer related equipment
  • 0 Provides user assistance and training in all aspects of computer usage, supporting both hardware and software needs; developing, modifying and maintaining software as necessary
  • Maintains and updates knowledge of the operations of specific hardware and software; reviewing industry journals, attending training workshops and seminars
  • Develops, designs, writes and/or modifies application programs tailored to the requirements of an individual or a department’s particular needs, while keeping a perspective of the computer operations of the hospital as a whole
  • Troubleshoots a variety of computer related problems, and provides leadership in this area for other technical staff
  • 5 Ensures the integrity, quality and accuracy of data, including quality control on any applications/programs written internally
  • 6 Answers computer related questions in both a courteous and timely manner
  • 0 Oversees and participates in the proper maintenance of all computer and peripheral equipment as well as ensuring that data back-ups occur on a daily and as needed basis
  • 0Universal criteria and expectations regarding policies and
  • 2 Demonstrates knowledge of and application of sound financial management, as reflected in maintaining compliance with annual budget and minimization of budget variances
  • 3 Fosters and participates in a team-oriented approach to management, consistent with position. Demonstrates ability to participate in and build effective work teams and promote team-based projects
  • 4 Actively participates in Performance Improvement activities within the Department and the Hospital. Demonstrates knowledge of Performance Improvement and makes suggestions for PI projects as appropriate
  • 5 Performs duties in a self directed manner with minimal supervision or direction according to defined level of responsibility
  • 6 Attends and actively participates in designated Hospital and departmental meetings and classes, including fire, safety and disaster programs
  • 7 Follows safety procedures, operates equipment and performs job-related duties in a safe manner which prevents accidents/injuries from occurring to self or others
  • 8 Ensures that routine and priority tasks are completed within established timelines
  • Proper management techniques, adhering to policies and procedures
  • Operating systems, and standardized suite of software (i.e. Microsoft Office)
  • A programming language (i.e. Visual Basic, C, C++, Pascal)
  • Network operating systems, architecture and protocols
  • Communicate effectively and tactfully in both oral and written forms
  • Troubleshoot and problem solve computer related problems
  • Write/develop application programs
  • Implement and install software programs and related hardware
37

Information Technology Manager Resume Examples & Samples

  • Strong technical knowledge of network hardware & PC operating systems
  • In depth knowledge of manufacturing experience required
  • Extensive application support experience with SQL
  • Proven experience in IT infrastructure planning & development
  • General business knowledge in accounting concepts & automotive business practices such as EDI, MRP, MPS, & inventory control
  • Advanced system knowledge DOS, UNIX, IBMI
  • Strong ability to lead a team of employees toward the achievement of goals & objectives
  • Strategic thinker with the ability to develop & forecast long range plans
  • Strong leadership skills with the ability to coach, mentor, train & build effective teams
  • Excellent communication skills (written and oral English)
  • Results oriented able to work under pressure
  • Strong ability to envision solutions for business challenges and people ahead of the need
  • University/college degree or diploma in computer science or related field
  • Minimum 7 years’ experience in related work experience
  • Lead IT Department operational & strategic planning, including fostering innovations, planning projects, organizing & negotiating the allocation of resources
  • Manage the deployment, monitoring, maintenance, development, upgrade & support of all IT systems, including servers, PC’s, operating systems, hardware, software & peripherals
  • Benchmark, analyze, report on, make recommendations for the improvement & growth of the IT infrastructure & systems
  • Work with stakeholders to define business & system requirements for new technology implementation
  • Manage IT group, including recruitment, supervision, scheduling, development, evaluation & disciplinary actions
  • Manage the department, providing employees with leadership, coaching, mentoring, training & performance management to ensure departmental effectiveness & productivity
  • Establish staffing levels within the department, ensuring all employees are appropriately selected, motivated & retained
38

Senior Information Technology Manager Resume Examples & Samples

  • High School Diploma and 19 years' experience in IT roles, with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
  • Bachelor's Degree 15+ years' experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
  • Master’s Degree 13 years’ experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders
  • Senior IS leadership experience, including demonstrated examples of management through influence and collaboration in complex, multi-site global environments
  • Proven track record working with senior business leaders as well as operational level managers to understand business strategies and needs and translate those to project scope, objectives and requirements
  • Proven ability working in a fast paced and matrixed environment
  • Travel Expectations: ~30% within North America
39

Information Technology Manager Resume Examples & Samples

  • Lead their team to build and refine estimates for proposed or assigned work and capabilities to be delivered by their area
  • Define, track, and report delivery commitments, including description, date, and dependencies, to the project managers and other stakeholders
  • Manage the life cycle for each technology or application owned by the team, and factor this information into estimates, commitments, and roadmaps
  • Manage the architectural and related documentation for each technology or application owned by the team, ensuring that the documentation is current and adequate
  • Implement IT strategies as applicable, such as DevOps or Operational Readiness
  • Ensure that the work of their team meets standards for quality
  • Develop and execute quality and satisfaction action plans as necessary
  • Manage the budgets for their team (operating and subarea)
  • Know and manage the Total Cost of Ownership for any technology or application owned by their team
  • Manage and develop the talent on their team, including engagement, well-being, and IDP creation, refining, and execution, with the goal of building and maintaining a high-performing team
  • Serve as the point of contact for project managers (PMs), program managers (PgMs), and business technology leaders (BTLs) that interact with their team
  • Directly applicable IT experience
  • Knowledge of software development lifecycle
  • Master’s Degree in Business Administration or a related field
  • Prior experience in the health solutions industry
  • Experience with resource management and managing direct reports (matrixed or direct reports)
40

Internal Audit Information Technology Manager Resume Examples & Samples

  • Verifies the adequacy of information technology (IT) operating procedures of the company through a systemic program of audits
  • Manages audit work, including audit work plan, work papers, findings, and associated reports
  • Prepares and oversees the preparation of audit reports and work papers to ensure adequate documentation exists to support the completed audit and conclusions
  • Manages cyber/data security, IT operations, IT service delivery, and compliance audits, as assigned
  • Identifies, recommends, and reports improvement opportunities for global processes and controls
  • Prepares well-written and timely audit reports and high quality presentations for leadership and board level reporting
  • Develops audit skills and establishes/maintains relationships related to the risk areas assigned
  • Contributes to appropriate skilling of the IA team (e.g., recruiting, training and development, coaching/mentoring, providing career growth opportunities)
  • Keeps abreast of company policies and procedures, current developments in technology and auditing professions, and changes in local, state, and federal laws
  • Bachelor´s Degree (Undergraduate degree in Computer Science, Information Systems, Business Administration, Accounting, or Finance)
  • Minimum of 5 years’ experience in information technology auditing, combined audit/IT audit, or relevant information security or information technology roles
  • CPA or other equivalent certification (i.e. CIA, CISA, or CISSP)
  • Experience working in a global Internal Audit function
  • Strong working knowledge of operational, compliance and IT auditing techniques
  • Broad IT knowledge in infrastructure technologies (networking, data centers, servers, etc.), application development and support, and emerging technologies
  • Experience with Windows and UNIX operating systems and Microsoft Office 365
41

Information Technology Manager Resume Examples & Samples

  • Manages all simulation related technology in the Simulation Learning Center
  • Develops and maintains web based applications to enhance the student experience
  • Administers database on server
  • Works closely with vendors to ensure simulation software and hardware are operational
  • Researches technology (software, hardware, and AV) in an effort to make BCM more efficient
  • Receives quotes and purchases information systems hardware and software
  • Facilitates the growth, security, and upkeep of all computers, file servers, and systems for a department
  • Constructs and maintains information systems goals and policies
  • Monitors production and improves production procedures
  • Interacts and coordinates with BCM IT departments and other vendors in support of computer operations scheduling
  • Collaborates with other BCM simulation programs to realize economies of scale with regard to low, mid, high fidelity medical
  • Simulators and task trainers
  • Works with technical staff on problem resolution, schedule product installation and upgrades, and other various applications
  • Required for operations production
  • Participates in various departmental projects
  • Participates as an after-hours supervisor-on-call and is on-call for all scheduling issues and problems
  • Participates in computer operator training
  • Has input into the evaluation of operators work, and contributes to their review
  • May assign personnel to various operations and direct their activities in the absence of the Director
42

IV&V & Information Technology Manager Resume Examples & Samples

  • This highly demanding and rewarding role entails balancing three primary areas of responsibility – client engagement management, business development and team/practice development. Specific responsibilities include
  • Team performance reviews
  • Task delegation
  • Project financials
  • Project deliverables
  • Quality review and
  • Client management
  • Build new business by meeting or exceed sales targets for new and follow-on work by leading the entire sales cycle
  • Opportunity identification
  • Capture on opportunities
  • Proposal development
  • Orals Presentation
  • Management and development of team members, participation at Events and Conferences, and development of sales, training and methodology collateral
  • Project Management (PMP)
  • Business Analysis (CBAP)
  • Change Management (PROSCI Adkar)
  • Agile (CSM and SaFE)
  • Candidates must have proficiency in at least three of the following areas with a minimum 5 years of experience in each area
  • IT Audit / Independent Verification and Validation ( IV&V) / Independent Project Oversight
  • System Integration
  • Organizational Change Management
  • Public sector procurement
  • Agile Project Management
  • Data warehousing, Analytics and Business Intelligence
  • Cyber Security
  • IT strategy
43

Information Technology Manager Resume Examples & Samples

  • Bachelor of Science in Computer Science, Information Systems, Engineering, or other related technical field
  • Five years (5) of related IT work experience
  • Master of Science in Computer Science or related field
  • Minimum Ten years of network administration and management experience. In-depth knowledge, ability to manage diverse network systems, and experience in Cyber security management and best practices
44

Division Information Technology Manager Resume Examples & Samples

  • Minimum Education and Industry Experience: BS in Management Information Systems or equivalent, and 5-7 years working with both application systems and infrastructure, including at least 2-3 years in a leadership role
  • Relevant experience in hospitality technology
  • Technical knowledge: Microsoft technology stack, LAN/WAN (Cisco, Fortinet), Cloud services (AWS, Azure, etc), Micros, NCR Aloha or Quest
  • Field work experience (late hours; weekends) is a plus
  • Experience with PCI compliancy is a plus
45

Information Technology Manager Resume Examples & Samples

  • Take a leadership position on all technology-related initiatives
  • Speak authoritatively on technology matters and provide guidance where required, providing input into business strategy, in areas where technology plays a significant role
  • Create opportunities for the use of technology and generating projects based on knowledge of business strategy – play a full and integrated role in the strategic and, where possible, the tactical planning process within the business
  • Actively champion news ways of working that are enabled by technology
  • Understand the external technical environment, and become an expert in understanding how this affects AbbVie at an site level
  • Understand emerging technology and digital strategies within the region, and understand how they will impact affiliate business strategies, as well as existing systems and procedures
  • Sell the value and benefits of Commercial BTS across all areas of competency (i.e. internal collaboration, digital, analytics, Infield solutions)
  • Help the customers make business savvy decisions regarding risk, costs, measures of success and ROI (return of investment) for projects
  • Work with Global, region and site technical leads to recommend and implement technology and digital strategies within the affiliate brand teams
  • Maximise impact & usage of platforms/solutions (e.g. CRM, CLM, Analytics, apps, websites) by briefing teams on their value and collecting user feedback
  • Where applicable, work closely with the Digital Manager within the affiliate to ensure that all programs are in line with digital strategy
  • The ability to work effectively and highly interactively with all levels of management
  • Capable of strong independent decision-making, organizational, planning and problem-solving skills
  • Be able to influence within an organisation and the ability to lead without direct authority
  • Experience in operating in a matrix organisation
  • Successfully managing technology projects through the full lifecycle
  • Demonstrated experience in analyzing, designing and improving business processes
  • Experience of SDLC (Software Development Life Cycle)
  • The ability to manage external service providers
46

Information Technology Manager Resume Examples & Samples

  • Extensive skills in Microsoft Office software including word processing, spreadsheets, presentations, and flowcharting
  • Excellent oral, written, and interpersonal skills
  • Customer service and technical ability to translate into meaningful solutions the hardware and software needs of employees/customers not versed in computer terminology
  • Strong technical background in software to coordinate IT development, quality assurance, and user acceptance testing efforts
  • Additional knowledge/skills may be required by assignment or contract
  • Bachelor’s degree in an associated discipline. Two (2) years of experience in related field may be substituted for each year of the four (4) years of college. Master’s degree in an associated discipline preferred
  • Minimum eight (8) years’ experience with Information Technology environment with strong background in software and infrastructure that includes two (2) years’ experience in a supervisory or project management role
  • Strong background in software and infrastructure
  • Additional experience/education may be required by assignment or contract
47

Information Technology Manager Resume Examples & Samples

  • Provide leadership and management of business analyst and development team members
  • Assign business analyst and development team members to tasks and projects; oversee tasks and projects to ensure customer expectations and timelines are met
  • Assist with task prioritization and provide task support/direction as needed
  • Act as a liaison between project/account managers and business analyst/development team members
  • Manage team and individual team member performance, providing regular feedback and coaching to team members
  • Coordinate and manage support needed from corporate infrastructure and hosting teams
  • Develop a solid understanding of the services that the group provides
  • Develop a solid understanding of current state processes and tools
  • Assist with defining technology improvements and analyzing products available to meet the technology objectives of the group
  • Define technology recommendations that include proof-of-concept and return-on-investment data
  • Support projects and tasks in a business analyst role when needed
  • Support business development opportunities as needed by providing effort estimates and responding to information requested by potential customers regarding technology infrastructure, data security, and development processes
  • Support internal and external audits of design, development and technology processes and controls
  • Bachelor's Degree; concentration in Computer Science or Information Technology preferred
  • Experience managing technical resources such as business analyst and software development team members
  • Experience conducting requirement gathering sessions, defining and documenting solution requirements, performing system and process gap analysis, writing system project documentation, executing and managing internal and external testing activities, and providing user support and training
  • Experience leading system implementation or integration projects as well as providing maintenance support of existing solutions
  • Experience with, and knowledge of, system lifecycle development methodologies
  • Ability and willingness to travel (once a quarter, more in the beginning to familiarize with the team)
  • Demonstrated leadership capability with both technical and operational teams
48

Information Technology Manager Resume Examples & Samples

  • Responsible for providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned
  • Support of analog telephone, T-1, fax and DSL lines
  • Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT) and Trapeze reservation software platform
  • Manage servers at local division; domain controller, file, application and database (MS SQL SVR)
  • Meet and interact with city agencies providing reports and updates for local divisional office
  • Close interaction with the client's IT department
  • Excellent communication and decision making skills
  • Experience with desktop, server and network management tools
  • Experience with Cisco switches and routers
  • Familiar with backup and disaster recovery
49

Information Technology Manager Resume Examples & Samples

  • Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required
  • Recommends departmental goals and objectives. Implements and communicates to staff. Reassesses or redefines priorities as appropriate in order to achieve performance objectives
  • Controls or monitors departmental budget and provides input for budget development
  • Manages daily operations of unit and provides specific technical expertise for function supervised. Directs and manages the delivery/deployment of complex projects and lends technical assistance to others as needed. Resolves problems referred by staff
  • Consults with users on project requests or for problem resolution. Develops solutions, designs and specifications to satisfy user needs. Develops project schedules; plans and estimates staffing and other resource requirements. Supervises the work of staff to ensure project plans and schedules are adhered to. Follows up with users to ensure satisfaction with services provided
  • Coordinates with vendors to obtain proposals for purchases of hardware, software and technical services. Analyzes proposals and makes recommendations. Orders, ships and/or receives goods or services. Verifies purchases
  • Participates in development and documentation of internal operating policies and procedures. Assists in development and dissemination of policies and procedures for users. Provides interpretation as required
  • Serves as a primary source of information regarding department services. Links department with other university offices to ensure services are effectively coordinated
  • Plans, designs and conducts specialized end user training for groups or individuals
  • Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff
  • Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time
50

Information Technology Manager Resume Examples & Samples

  • 3-5 years' work experience in technical customer service support role or having equivalent type of skills experience
  • Experience in direct mCollege degree and/or related experience typically required. Professional qualifications e.g. ITIL v.2 or v.3 Foundation preferred but not essential
  • Good knowledge and professional experience in a similar technical role e.g. a Service Desk Support Environment
  • Knowledge of systems used by business departments (i.e. Front Office, Accounting, Human Resources, Food and Beverage)
  • Proficiency in English required; additional languages (Indonesia, Mandarin, Thai, Cantonese) an advantage
  • Intermediate computer proficiency in the use of Microsoft Office; computer word-processing skills with specific knowledge of Microsoft Excel and Word
  • Ability to work under pressure, manage multiple priorities, and be a self-starter, with ability to work within tight deadlines and meet targets
  • Proven ability to work in a team environment and interact with all levels of the organization
  • Excellent written and oral communication; verbal, and non-verbal listening skills
  • Patience and understanding, especially with any language-related barriers
  • A professional and knowledgeable image
51

IV&V Information Technology Manager Resume Examples & Samples

  • This highly demanding and rewarding role entails balancing three primary areas of responsibility – client engagement management, business development and team/practice development
  • Specific responsibilities include
  • Perform engagement management including responsibilities for
  • Team performance reviews, Task delegation, Project scheduling, Project financials, Project deliverables Quality review and Client management
  • Build new business by meeting or exceed sales targets for new and follow-on work by leading the entire sales cycle: Opportunity identification, Capture on opportunities, Proposal development, Orals Presentation Management and development of team members, participation at Events and Conferences, and development of sales, training and methodology collateral
  • Ability to manage multiple projects concurrently
  • Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review and client management
  • Meet or exceed sales targets for new and follow-on work
  • Manage business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials
  • Act as performance manager (coach) for up to four coachees outside of engagement responsibilities
  • Interview campus and/or experienced candidates
  • Candidates must have proficiency in at least two of the following areas with a minimum 5 years of experience in each area: IT Audit / Independent Verification and Validation ( IV&V) / Independent Project Oversight, System Integration, Organizational Change Management, Public sector procurement, Agile Project Management, Data warehousing, Analytics and Business Intelligence, Cyber Security, IT strategy
  • Bachelor’s degree in computer science or related engineering field
  • Certifications in one or more of the following
  • Taxation Programs and associated software experience (preferred but not required)
  • Vendor management/ vendor oversight experience
  • Demonstrated experience building and managing client relationships
  • Coach and mentor junior staff members
  • Ability to communicate clearly in writing and verbally
  • Meet or exceed continuing professional education (CPE) requirements
52

Information Technology Manager Resume Examples & Samples

  • Managing complex IT projects, IT employees and outside vendors
  • Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches
  • Controlling and minimize costs
  • Ensuring suitable documentation exists and is maintained for IT operations and software development
53

Information Technology Manager Resume Examples & Samples

  • Experience in a hotel or related industry helpful. 2 to 4 years minimum of related experience or a Related Degree/Certification/High school diploma or GED
  • Demonstrates very good communication skills
  • Demonstrates very good attention to technical detail skills
  • Demonstrates very good negotiating skills
  • Demonstrates technology troubleshooting skills, familiarity with Audio/Visual technology a plus
  • Proficiency in Windows, Company-approved spreadsheets and word processing and in the operation of all hotel-specific systems
  • Experience working with the Delphi Sales and Catering system a plus
54

Information Technology Manager Resume Examples & Samples

  • Candidates must have a minimum of 5 years experience managing implementations of large-scale, complex, multi-disciplined, cross-functional and highly visible projects/programs and cross organizational teams
  • Significant project management experience with proven ability to manage, execute, control and achieve closure of large, complex projects is required
  • Experience with business process redesign, benefits realization and project planning in a healthcare environment
  • Possess a strong background in healthcare with large software application design and implementation projects
  • Demonstrate the ability to work collaboratively with hospital departments and cross-functional teams, and to deliver projects on time and on budget
  • Significant experience in evaluating software packages and working with application vendors and system integrators
  • Excellent Project Management skills including practical usage of Microsoft Project, knowledge of Basic Networking/Systems and Desktop/Peripherals (including operating systems, utilities, Microsoft Office Products, etc). Strong communication, presentation and customer relation skills
  • Experience managing large complex projects and has strong project management skills
  • Demonstrates extensive experience in client relationship management
  • Must be deeply experienced in Project Management Methodologies
  • Excellent analytical ability and interpersonal skills to communicate effectively with clients and other IT staff
  • Demonstrated effectiveness interfacing and negotiating with clients, internal customers and vendors
  • Leadership and ability to motivate others
55

Department Information Technology Manager Resume Examples & Samples

  • Research, plan, and implement best practices and strategies that address the applications needs, or web development, for the Department, including development, administration, upgrade of the various applications used by the Police Department (911 Communications and PD)
  • The Department Information Technology Manager will be responsible for developing project plans that include research, writing technical requirements/RFP’s for procurement, developing best methodologies for system implementation, and creating maintenance and support documentation
  • Knowledge of Oracle, Informix, SQL, DBMS and its components with code and programming concepts. Specifically, the knowledge and experience needed to integrate with other applications from Oracle, Informix and SQL platforms
  • Knowledge and experience in RDBMS and DBMS on Microsoft Windows Server 2008, 2012, UNIX, Linux, and VMware platforms
  • Ability to read DB Schema and compose contrived and formal relationships between tables specifically to develop forms and applications and Crystal Report integration
  • Knowledge and experience using Microsoft Visual Studio or other enterprise development applications to develop ASP, ASPX applications or compatible platforms
  • Knowledge of configuration and deployment of Microsoft IIS and previous experience deploying Web applications using IIS
  • Coordinate Department needs with stakeholders and Police Department Senior Staff, and create a mid-range plan of applications development and implementation
  • Provide administrative oversight over the Systems Development Division personnel and contracts
56

Information Technology Manager Resume Examples & Samples

  • Manage IT staff for seven facilities in Wisconsin and Pennsylvania
  • Good leadership skills to guide and mentor staff
  • Provides technical leadership to appropriate personnel on highly complex system administration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues
  • Work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization
  • Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems
  • Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, business systems, standard and custom software, and peripherals
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives
  • Develop and implement all IT policies and procedures, including those for architecture, security, backup, and disaster recovery, standards, purchasing and service provision
  • Practice asset management for IT hardware, software and equipment
  • Five or more years of management and IT technical experience
  • Experience working with highly complex system implementations and organizational processes
  • Proficient with Microsoft Office products
  • Proficient with Microsoft Operating Systems
  • Demonstrated customer service, interpersonal, and communication skills, including conflict resolution
  • Demonstrated flexibility and teamwork
  • Experience working in a mixed factory/office environment preferred
  • Ability to work effectively in a team environment – to effectively listen, challenge and communicate
  • Demonstrated ability to be proactive and take initiative, including performance of duties exercising independent judgement
  • Ability to work directly with upper management in a fast paced environment
  • Strong problem solving and project management skills
  • Excellent written and oral communication skills in the English language
  • Ability to manage and function in a multiple reporting relationship structure
57

Senior Information Technology Manager Resume Examples & Samples

  • Assist the Program Director in providing strategies and direction of all technical task orders within the scope of assigned task order domain areas
  • Assist the task order managers in directing all phases of programs from inception through completion including cost, schedule and technical performance of company programs or subsystems of major programs
  • Leads and coordinates as needed the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract
  • Communicates task order area’s vision across multiple task orders to ensure outstanding tactical and operational execution of services
  • Assist with quality, innovation, resource management, etc., to drive efficiencies while demonstrating compliance with corporate management standards
  • Engages with SSA client and other stakeholders face-to-face, via telephone, and through email to establish relationships, understand requirements, and communicate accomplishments or issues
  • Ensures senior management is engaged and familiar with task order area direction
  • Provide leadership, coaching, and clear instructions to Task Order Managers responsible for the execution of task orders
  • Continuously, identifies opportunities for organic and new growth in contract value
  • Adds to and sustains the Risk and Opportunity Register
  • Leads and participates on proposal development teams, either as writer, reviewer, or section lead
  • Provides functional leadership to program staff through coaching, mentoring, and other staff development approaches
  • Provide Technical Leadership in System Operations, Hardware Engineering, Network Engineering, and Security as needed
  • Bachelor’s degree in Information Systems, Software Engineering or related field and 14 years’ IT related experience or Master’s degree and 12 years of IT related experience, or 18 years of IT related experience
  • Minimum of 8 years of combined experience in IT Project Management, Systems Operations Management, and Systems Engineering Management
  • Minimum of 6 years of experience managing people and/or teams including managing other senior managers
  • Minimum of 4 years of experience building, developing, and managing direct customer relationships
  • Excellent oral and written communication skills and must be detailed oriented
  • Must be able to effectively and professionally communicate to management, peers and customers at all levels
  • Expertise with Microsoft Office applications (Word, Excel, Power Point, etc)
  • Must have intermediate skills with Microsoft Project
  • Must be US Citizen or US Permanent Resident
  • Must be able to obtain and maintain a Position of Public Trust
  • Senior Technical Experience with IT Technologies such as Cloud, Networking, Security, System Operations
  • Experience leading technical volumes for proposals
58

Information Technology Manager Resume Examples & Samples

  • Provides oversight of technical approaches, products and processes
  • Manages employees performing infrastructure activities
  • Develops and executes project and process plans, implements policies and procedures and sets operational goals
  • Establishes partnerships and relationships with internal customers, stakeholders, peers and direct reports
  • Develops project or operational plans aligned to department's objectives
  • Implements plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to execute the plan
  • Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan
  • Manages subordinate staff. Forecasts resource needs and makes hiring decisions
  • Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities
  • Ensures employees are working effectively with all teams. Provides on-going developmental feedback
  • Makes compensation recommendations in regards to hiring salaries and salary review actions. Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce
  • Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc
  • Develops workgroup, project or operational goals, objectives and related metrics to ensure alignment with Company vision/strategy
  • Measures progress, making adjustments as needed. Holds direct reports accountable for achieving goals
  • Achieves goals for productivity, quality and customer satisfaction