Information Technology Manager Job Description

Information Technology Manager Job Description

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Information technology manager provides 1st & 2nd level support for server systems, LAN, WLAN, WAN, customer network, network security, other network services, and PBX/VoIP systems.

Information Technology Manager Duties & Responsibilities

To write an effective information technology manager job description, begin by listing detailed duties, responsibilities and expectations. We have included information technology manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinates required systems maintenance with the Office of Information Systems (OIS) staff, vendors and project staff
Assist in planning and design of support systems
Manages corporate resources consisting of Windows Servers, VMWare host server, and Desktop systems
Provide recommendations and oversight on security operations systems such as firewalls, IPS, IDS, end user protection, remote access, SIEM
Develop and maintain processes for tracking of maintenance & support contracts
Support deployment of applications into production environment
Maintain solid relationships with business members and technical teams to effectively manage gap and issues resolution
Maintain all project plans assigned
Current experience in a Senior Assistant Vice President / Vice President role
Prepare IT tender documents

Information Technology Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Information Technology Manager

List any licenses or certifications required by the position: ITIL, PMP, CCNA, MCSE, AWS, MCSA, CISSP, CISCO, ISO, EP

Education for Information Technology Manager

Typically a job would require a certain level of education.

Employers hiring for the information technology manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Performance, Information Technology, Technical, Information Systems, Management, Engineering, Business, Computer Engineering

Skills for Information Technology Manager

Desired skills for information technology manager include:

Processes
Products
Systems
Job-relevant issues
Current corporate and division products increasing ability to resolve requests on first contact
File and print servers
Human Resources systems
Legacy and VOIP telecom systems
Network/LAN
Office 365 platform

Desired experience for information technology manager includes:

Must possess good interpersonal, organizational, communication, and writing skills strong analytical and problem solving skills
Professional or business designation is required
Bachelor's degree Business Administration, Computer Science or other related field
CBAP and/or PMP certification an asset
5 years of relevant retail industry experience (software / hardware implementation)
5+ years of business analysis (process mapping experience or requirements gathering experience)

Information Technology Manager Examples

1

Information Technology Manager Job Description

Job Description Example
Our innovative and growing company is looking for an information technology manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for information technology manager
  • Maintain equipment/data/software availability and disaster recovery
  • Install, configure, test, and troubleshoot communication equipment supporting both wired and wireless networks
  • Assist with training on applications as necessary
  • Utilize and train others on current testing and diagnostic equipment at locations with limited vendor support
  • Willing and able to work independently within a structured team environment
  • Implements corporate security practices/policies for all applications and networks used by company staff
  • Manages corporate network infrastructure including corporate firewalls, routers and switches in support of Corporate Technology Group
  • Ongoing reviews of access controls by investigating improper access
  • Manages IT functions within the company, and may be responsible for leading large or complex projects impacting several divisions
  • Oversee analysis of raw data for new or missing data elements or formats
Qualifications for information technology manager
  • Require the ability to work with little to moderate supervision
  • TCP/IP protocols, DNS, DHCPservices
  • Desktop, laptop and tablet hardware and software support experience
  • TicketMaster, Archtics and Microsoft CRM experience a plus
  • Ability to organize time and work on multiple tasks, with follow through to completion
  • Excellent analytical and problem-solving skills with high degree of attention to detail and accuracy
2

Information Technology Manager Job Description

Job Description Example
Our company is hiring for an information technology manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for information technology manager
  • Utilize the Software Development Lifecycle to manage work products and prioritize deliverables
  • Lead the development of new and/or modification of existing company ServiceNow systems, and/or applications
  • Be responsible for establishing departmental processes/procedures, policies, goals, and operational metrics for their area of responsibility
  • Manages the external audit process and tracking
  • Works within Corporate, DoD, DoN, PMRF, and Departmental IT policy
  • Exercises considerable independent judgment to identify and select the contractually proper course of action for the IT Department
  • Provides a direct interface with both the Gov’t Customer and Senior Management
  • Provides Cost Accounting, Cost Forecasting, and overall Budgeting responsibilities for the IT Department
  • Develops, revises, updates, and approves Standard Operating Procedures (SOPs), Department Internal Procedures (DIPs), and Maintenance Procedures (MP)
  • Prepares and submits briefings, analysis, and reports to include Contract Data Requirements on time
Qualifications for information technology manager
  • Architect - leads finding most efficient and effective means to execute IT strategy for information and/or solutions for key areas of IT landscape
  • Infrastructure Manager - network and data center governance and management
  • IT Operations - leads end-to-end service delivery including strategy
  • 5+ years of relevant IT work experience required
  • Must have related IT experience within a Manufacturing or Distribution company
  • Experience working with business leaders and business functions including a strong track record of success understanding business needs and delivering appropriate technology solutions
3

Information Technology Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for an information technology manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for information technology manager
  • 10+ years relevant experience in computer systems programming and support
  • Manages the activities related to Information Technology (IT) in the company, involving the definition, development, maintenance and operation of systems, for maintaining the area's technological level up to date
  • Work closely with both business and IT functions to ensure efficient and timely program deliverables
  • Develop the program scope and objectives based on the business needs and corporate initiatives
  • Lead Request for Proposal (RFP) process for selection of software, hardware, and implementation partners
  • Provide work direction and general program management oversight to assigned programs including scheduling, assignment of work, and review project efforts to ensure that the program meets technical and process specifications
  • Coordinate with all additional application teams to ensure integration points are managed and accounted for
  • Track program plans and provide detailed reports of progress against plan
  • Report progress in writing and/or in presentations regularly in order to communicate status and as needed, escalate issues and recommended solutions
  • Analyze the needs of assigned department(s)
Qualifications for information technology manager
  • Familiarity with end-to-end system management
  • Familiarity with Software versioning and revision control system network protocols, ports and protective measures
  • Network management software experience Cisco IOS and Cisco Web Admin preferred
  • Successful track record of managing operations
  • Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team
  • Ability to select, coach and develop talent and hold employees accountable for results
4

Information Technology Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for an information technology manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for information technology manager
  • Authors, maintains and enforces SOPs for the management of all GXP systems and laboratory systems
  • Manage and maintain the IT Servers, communications and business systems
  • Be the steward of the business systems consisting of the follow toolsets
  • Create, develop, and recommend changes in staffing, equipment, and procedures that enhanced IT standards and processes
  • Evaluates, installs and resolves issues with new software releases, system upgrades, patches and software related problems for systems used in the laboratory
  • Evaluates, installs and resolves issues with new software releases, system upgrades, patches and software related problems for server or cloud based R&D systems
  • Executes information technology systems for the business across various software and hardware platforms
  • Manage information and communications systems and projects, including voice and data, IP telephony, data network and transmission, mobile and video conferencing
  • Keeps current on new developments in information systems technology, and plans for future upgrades and organizational changes
  • Act as a business liaison and relationship manager with the various business units supported and perform business alignment meetings up to the Executive level
Qualifications for information technology manager
  • A high degree of interaction with management across organizations
  • Builds effective teams that understand and commit to organizational goals
  • Excellent communication, analytical, project management and leadership skills
  • Must have Federal Government IT experience (IE, DoD, DoN, Army, Air Force)
  • Bachelor’s degree from an accredited college or university with major course work in computer science, MIS, management or a related field required
  • Proficiency with Microsoft SharePoint technology, administration, and configuration for document repository or library management and for web publishing content
5

Information Technology Manager Job Description

Job Description Example
Our growing company is looking for an information technology manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for information technology manager
  • Coordinate systems development and programming priorities with the various departments and users throughout the business unit
  • Implement approved new systems and system changes
  • Assure business computer systems are tuned to provide optimal performance
  • Manage the IT Technology portfolio for all storage platforms and for related technologies by overseeing the project request process related to new/existing technologies, partnering with users and IT Applications to understand system needs, identifying and advocating for existing functionality that could benefit end users, facilitating/assisting with system assessments on how to use existing technology capabilities effectively, and in assessing new solutions
  • IT strategy and operational activities including service delivery, technical requirements gathering, build versus buy analysis, infrastructure solutions and project execution
  • Coordinate with division business leadership, homeroom managers, and end user groups to identify, plan, implement, and sustain IT Solutions to meet division and sector strategic and tactical objectives
  • Develop and implement negotiation strategies that achieve stated goals and objectives, optimizing total cost of ownership year-over-year for assigned spend categories
  • Working manager of 5 IT personal located in three different facilities in MA & CT
  • Will engage with internal and external customers, addressing complex and difficult technical issues and developing practical IT solutions
  • Recruit, mentor, and train subordinate staff members
Qualifications for information technology manager
  • Proficiency with Salesforce technologies, including Salesforce App Cloud and Force.com
  • Demonstrate strong written and verbal communication skills and positive attitude
  • 5 years of experience in the IT profession or related discipline
  • 5 years applicable experience in the design/administration/support of four or more platforms
  • An undergraduate degree in Business Management, Computer Science, or related field
  • Responsible for personnel related matters, personnel review and appraisals, salary recommendations, promotions, terminations

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