Information Services / Technology Job Description

Information Services / Technology Job Description

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Information services / technology provides strategic guidance to Bloomin’ Brands Brazilian business, including: knowledge on governmental requirements for data privacy and food safety, including but not limited to GDPR, LGDP, HACCP etc.; design, implement, and support ERP system (cloud based), legacy systems, business process automation, restaurant automation solutions and digital technology to support business.

Information Services / Technology Duties & Responsibilities

To write an effective information services / technology job description, begin by listing detailed duties, responsibilities and expectations. We have included information services / technology job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensure regular checks are performed on the Change Management Database (CMDB) and validate the integrity of platform assets by running weekly/monthly reports and ensuring appropriate changes are carried out
Manage the resolution of incidents for the SharePoint farm and its infrastructure in the timescale advised by the service desk and in compliance with existing and relevant SLA
Ensure that all changes to any operational environment are conducted in complete compliance with the change process
Produce detailed, regular Compliance and Audit reports to senior management
Develop and maintain project work plans, estimates, schedules and budget
Lead a team of senior managers, managers and professional auditors responsible for complex and large engagements in terms of technology, location or client relation
Own and drive opportunities to improve processes, automate resolution of recurring issues and improve the efficiency of the team
Possesses deep proficiency of engineering practice(s)
Exposure to working cross discipline and driving solutions for complex business situations
Technical mentor/leader

Information Services / Technology Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Information Services / Technology

List any licenses or certifications required by the position: CIA, CISA, CPA, CISSP, CISM, CGEIT, CIPP, CBCP, CA, ITIL

Education for Information Services / Technology

Typically a job would require a certain level of education.

Employers hiring for the information services / technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Information Technology, Business, Technical, Information Systems, Engineering, Business/Administration, Technology, Mathematics

Skills for Information Services / Technology

Desired skills for information services / technology include:

Master Data setup
.net and web services capabilities
Advising
Applicable data privacy practices and laws
Audit procedures
Business and the ability to translate business requirements into application-based system solutions
But not limited to: SharePoint
Change management
Compliance
Configuration

Desired experience for information services / technology includes:

Technical background and understanding in the areas of routing/switching, wireless networking, VPNs, MPLS, VoIP, network security and firewalls, load balancing, large-scale data center network fabrics
Leading a highly skilled and diverse technical enterprise network team, (8 years)
Resolving complex technical problems, whether internal to the team, with other support teams, and/or with customers or suppliers, (8 years)
Demonstrated ability to work successfully in a fast-paced and cross-functional team environment, (8 years)
International / Global networking experience required
5+ years professional enterprise experience

Information Services / Technology Examples

1

Information Services / Technology Job Description

Job Description Example
Our company is growing rapidly and is looking for an information services / technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for information services / technology
  • Manage/monitor day to day usage of management tool framework by Service Delivery teams ensuring systems are correctly and consistently used
  • Provide or contribute to In-house training on current technologies on an ad-hoc basis
  • Produce or contribute to regular Executive Summary reports for Service Delivery Management team on all key Infrastructure Services (dependent on role and experience)
  • Ensure that platforms are maintained and patched to latest versions as and when these are released or workaround mitigations are put in-place
  • Maintain an accurate task list of operational requirements and where appropriate manage priorities
  • Regular audit of platform documentation to ensure information is current and accurate
  • Implement operational strategy and standards, and applied research that align with the firm IT strategy vision and realisation
  • Analyse and resolve complex enterprise system hardware and software problems
  • Leadership in the development of methodology/protocol for service delivery
  • Serve as Career Development Coach
Qualifications for information services / technology
  • Professional IT Audit/Risk Management certification (i.e, CISA, CISM, CGEIT, CRISC, CISSP, ) required
  • Proven experience providing 3rd line support of complex Windows and Citrix environments
  • Participation and/or ownership of technology upgrade project
  • Excellent verbal and written communications skills and the ability to make decisions independently
  • Demonstrate mature skills in customer relations, organizational abilities, telephone etiquette building effective working relationships with other service/ support groups
  • Ability to prioritize multiple and concurrent tasks
2

Information Services / Technology Job Description

Job Description Example
Our company is growing rapidly and is looking for an information services / technology. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for information services / technology
  • Communicate between field support teams and the Service Desk to ensure the best customer experience
  • Manage tickets to specified SLAs, ensuring requests/issues are logged in the ticketing system and customer issues are responded to in a timely fashion
  • Deliver regular technical and process training of field support teams to keep staff up to date with the latest information
  • Support the implementation and usage of global standards, guidelines, and procedures
  • Advocate for regional services, representing the unique needs around the globe
  • Take on a wider customer service role and promote the service ethic to maintain high level of service
  • Define, manage, and use data to drive improvements across the field support team
  • Develop and document the SAP architecture for the UK hosted components of the new SAP solution
  • Work with the US development teams to ensure that UK interests are reflected in the solution
  • Document the UK integration landscape for SAP
Qualifications for information services / technology
  • Experience of customising sites and creating workflows using SharePoint Designer
  • Experience of managing SharePoint security
  • Experience of creating and supporting InfoPath forms
  • PowerShell Scripting experience to improve automation of processes
  • Proficient in operating systems and applications Windows Server, Server Virtualisation, SQL, IIS
  • Good knowledge of ITIL and general service management practice
3

Information Services / Technology Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of information services / technology. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for information services / technology
  • Gain an in-depth understanding of departmental processes and requirements
  • Manage demand and expectations of stakeholders
  • Contribute to the strategic planning for new or enhanced services or service bundles based on departmental needs
  • Work with assigned departments to document their service/project priorities
  • Participate in the development of Services, Solutions, Service Design Package, Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
  • Identify, develop, and manage the tools for tracking and reporting on customer satisfaction and key performance indicators (metrics)
  • Lead or participate in assigned activities related to Service Management and implementation of ITIL processes
  • In partnership with the BU and ETG senior leadership, develop and manage the delivery of technology strategies and standards through leadership positioning, pricing, market & customer analysis, and the overall product strategy across multiple solutions
  • Have direct responsibility over the strategy execution team and a key influencer of BU product managers
  • Mature the technology vision, product roadmap, identify key problems to be solved and identify new products for development based on market needs and business goals
Qualifications for information services / technology
  • Ability to work alone and on own initiative outside hours
  • Follow logical and methodological process to solve issues
  • Communicate affectively within the team and also to other teams and the business
  • Geo Clustering skills
  • SQL servers skills
  • Good understanding of core network technologies
4

Information Services / Technology Job Description

Job Description Example
Our growing company is hiring for an information services / technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for information services / technology
  • Work with the team to grow in subject matter expertise with regard to computer problems related to Windows 7/8, Windows applications, Microsoft Office products including MS Outlook, Office Communicator, McAfee Antivirus and Mac OS X
  • Implementation of system and software upgrades, performance monitoring and tuning
  • Perform regular help desk shifts acting as second level technical resource
  • Tracking & documenting support activities, using CAs Service Desk Management system
  • Communicate and document troubleshooting techniques and "best practices" to the team
  • Work as a team member performing installation and maintenance of technology at client engagement sites
  • Understand, analyze and research technical problems
  • Develop your technical skills and knowledge of our clients' business
  • Build relationships with team members and customers of all levels
  • Design and implement of analyses that will identify requirements related to people, processes and technology
Qualifications for information services / technology
  • General understanding of application programming and design, database design, networking components, security components, monitoring, computer operations and operating system maintenance.‎
  • Master’s degree in a related field and 8 or more years of relevant experience (including 6 years of management experience)
  • Excellent oral and written communication skills excellent presentation skills at all levels inside and outside the organization
  • Demonstrated experience leading and developing teams, developing strategic technology roadmaps and extensive experience with IT planning and operations
  • Demonstrated knowledge across multiple mobility platforms, processes or architectures, broad knowledge of new mobile technologies
  • Proven senior project leadership skill sets
5

Information Services / Technology Job Description

Job Description Example
Our growing company is looking for an information services / technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for information services / technology
  • Ensure change management requests are aligned with business priorities
  • Granting access to various platforms within the Software Development Life Cycle space
  • Provisioning team projects used for source control and product backlog management
  • Fulfill requests for new automation projects for .NET applications, hosted on the Windows platform, using existing templates in our build and release automation engine
  • Work directly with development teams in troubleshooting scenarios where they need the assistance of operations to gather information, logs, , from secure systems where they lack authorization
  • Guiding our product teams from a procedural perspective including how to consume our services, when other teams should assist with their request and how to contact those teams
  • Move SAP Changes (Transports) through the landscape from Development to Quality to Production
  • Ability to identify and assess issues with the transports
  • Maintain the weekly list of changes going through each environment
  • Seeks advice and escalate when faced with tasks/problems outside normal scope of job
Qualifications for information services / technology
  • Knowledge in PC support tools
  • Leadership responsibility experience in an IT support organization is a major plus
  • Experience leading global and remote teams
  • Ability to interact effectively and diplomatically throughout all levels of associates and with those from diverse cultural backgrounds
  • Professional security qualification such as CISSP, CISA, GIAC (desirable)
  • People management responsibility experience in an IT support organization is preferred

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