Information Technology Assistant Job Description

Information Technology Assistant Job Description

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163 votes for Information Technology Assistant
Information technology assistant provides server services and user support; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.

Information Technology Assistant Duties & Responsibilities

To write an effective information technology assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included information technology assistant job description templates that you can modify and use.

Sample responsibilities for this position include:

Troubleshoot hardware failures and perform repairs/upgrades
Develops working relationships with executive's direct report team
Recruit, manage and develop talent within the team
Provide hands on assistance to the business and IT team in order to ensure deadlines are met
Identify, control and manage technology risks and vendor, outsourced and consulting relationships
Analyze complex business needs and generate requirements based on requests presented by the user community and/or clients
Manage inventory of onsite and remote hardware, helpdesk and phone system
Ensure HIPAA compliance for all processes and data in the department
Assist with the development of IT policies and procedures, including those for architecture, security, disaster recovery, back-up, storage, standards, purchasing and service provision
Act as a liaison between users, operations, and IT

Information Technology Assistant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Information Technology Assistant

List any licenses or certifications required by the position: MCTIP, CEU, ITIL, CCNA, MCSE, PA, BS, BS/MS, SSCP, CEH

Education for Information Technology Assistant

Typically a job would require a certain level of education.

Employers hiring for the information technology assistant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Information Technology, Technical, Management, Leadership, Information Systems, Faculty, Graduate, Computing

Skills for Information Technology Assistant

Desired skills for information technology assistant include:

Information technology and applications
Emerging technologies as they develop
Microsoft Exchange & Microsoft Active Directory
Challenges
Demonstrates professional competence and mastery of subject matter
Is conscientious and efficient in meeting commitments
Is motivated by professional rather than personal concerns
MS-DOS
Observing deadlines and achieving results
PCs

Desired experience for information technology assistant includes:

Ability to effectively manage multiple projects, meet deadlines and reprioritize as needed
High School diploma/GED or 4 or more years of US military service3 or more years of experience in a role
Performing administrative assistant or coordinator job functions
Knowledge of Adobe Illustrator, InDesign and other desktop publishing software
Experience creating original illustration and graphics following existing standards
Knowledge of photography principles

Information Technology Assistant Examples

1

Information Technology Assistant Job Description

Job Description Example
Our growing company is looking for an information technology assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for information technology assistant
  • Perform routine installation, configuration, deployment and regular monitoring of servers associated with Lotus Domino, like IBM Sametime, IBM Connections, IBM Websphere, Lotus Protector, IBM Traveler, including the management of these servers at the Operating system level
  • Ensure timely updates to Server and Client Systems
  • Oversee the assignment of project managers to SFS projects and guide their work
  • Promote collaboration across the SFS Program to ensure tasks are on schedule and that communication is occurring
  • Oversee the change and release management process by which changes to SFS are accepted, analyzed, authorized and implemented
  • Ensure that the testing infrastructure is maintained
  • Serve as the Director of CSC Business Solutions, managing development and support of over 500 application systems and technology solutions within the Cluster
  • Direct and develop business application architecture plans for complex, multi-tiered application development environments, working with IT program management and customers to determine technical needs, requirements, program priorities, and implementation approaches
  • Manage complex, large-scale systems, with a deep understanding of the business technology perspective and experience with standardized and disciplined development practices
  • Provide direction for IT business alignment, shared solutions, staff development, standards and policy oversight, and IT strategic planning
Qualifications for information technology assistant
  • Ability to converse well in person and by telephone
  • Experience with online learning applications, technologies, especially in a web-based environment
  • Experience developing training and documentation to support implemented technologies
  • One (1) year experience in a customer service related field
  • Experience with enterprise level hardware and software as are in use within educational institutions
  • Knowledge of the types and uses of equipment and materials used in telecommunications and electrical systems
2

Information Technology Assistant Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of information technology assistant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for information technology assistant
  • Develop a clear strategy for support and innovation within the cluster in full alignment with the Enterprise ITS direction
  • Lead teams of over 150 business system development, business analysts, geospatial specialists, and quality assurance specialists that consist of agency specific subject matter experts and shared development services that support standardization and implementation of solutions that are in concert with CSC staff who support the host agencies within the Cluster
  • Plan and direct the research, analysis, development and implementation of appropriate system development strategies and technologies to meet short-term and long-range customer service goals and delivery methods
  • Manage and direct the preparation of project deliverables and the resolution of issues affecting various aspects of the project implementation plan, cost estimates and statements of work which result from customer requests, legislative and policy changes, system problems, and emerging technologies
  • Oversee staff work in the development, implementation and evaluation of test plans and the administration of testing for quality assurance of new systems' functionality (e.g., hardware and software)
  • Direct the oversight of vendors in collaboration with customers who are developing IT products and/or services for the agency to ensure that the product or service is developed according to contract specifications, resolving problems as necessary
  • Monitor the status of all ongoing projects and provides guidance and direction to resolve any technical issues, problems or conflicts that may arise
  • Direct the application of enterprise-wide approach to IT projects and promotes reliable and innovative technological solutions to address Enterprise changing operational needs
  • Participate in or lead reviews of pending legislation, policy determinations, and executive initiative proposals for the impact on the agency's IT operations and development resources and recommend proper action to executive staff
  • Set appropriate priority for pending requests for IT services with agency business leadership and input from IT stakeholders
Qualifications for information technology assistant
  • A minimum of 1 year of experience in IT-related project administration is required
  • May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis
  • May be required to work on shift assignments on weekdays to maintain the service coverage
  • May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower
  • PMP/PMI Training/Certification
  • 5-7 years’ experience at an Administrative Assistant level
3

Information Technology Assistant Job Description

Job Description Example
Our company is growing rapidly and is looking for an information technology assistant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for information technology assistant
  • Performs administrative duties required to support IT department
  • Assist in booking/arranging travel for IT teams
  • Manage vendors and ensuring invoices are paid in a timely manner
  • Develops/implements office administrative procedures in accordance with organization and project policies
  • Schedule and coordinates meetings and conferences
  • Composes correspondence that requires an understanding of technical nomenclature
  • Prepares required administrative reports
  • Conducts operator level computer configuration functions
  • Assists in the preparation of department contract expenditure reports
  • Prepares detailed and accurate technology and internal office supply purchase requests
Qualifications for information technology assistant
  • High level of office software skills to include MicrosoftÓ Office Suite
  • High degree of confidentiality and organization skills
  • CAP certification a plus (Certified Administrative Professional)
  • Demonstrated work experience to project a professional image
  • Two (2) years experience repairing computer hardware and software
  • General knowledge of Windows 7 and Windows Explorer
4

Information Technology Assistant Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of information technology assistant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for information technology assistant
  • Assists with maintaining the inventory to include hardware, software, licenses, maintenance agreements, systems and other items tracked by the IT Department
  • Assists in designing, maintaining and further developing Divisional websites and databases such as UNPAN and the Divisional Workspace using document and content management systems, DNN modules, ASP.NET, Javascript, and HTML/CSS
  • Assist in routine installation, configuration, testing and deployment of server hardware and software (Web and database servers) and web portals (Divisional websites, UNPAN, and SharePoint workspace)
  • Assist in routine administration, operation, technical support, and monitoring of server systems
  • Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly
  • Assist in performing software distribution updates, scripting, testing and support
  • Maintains and updates files (electronic and paper) and internal databases
  • Provide general administrative support, including making copies, filing, answering phones, delivering mail, sending faxes, drafting and typing correspondence, spreadsheets, presentations
  • Provide administrative support for the vp, customrer relationship management and business intelligence technologies by managing calendaring, meetings, travel and other administrative duties
  • Provides technical support to computer and network clients in response to requests related to Bank and WBG standard hardware and software, printing problems, viruses, network connections and other IT related matters including communication services
Qualifications for information technology assistant
  • Ability to establish and maintain effective working relationships with other functional groups within the Lottery, other computer activities within the state other state and national lotteries
  • Developing and/or continuing multidisciplinary collaboration
  • Satisfying teaching and service requirements consistent with department policies
  • Minimum of 4 years as Administrative Assistant
  • Proven administrative skills associated with project office or IT support functions
  • Must be proficient in full suite of Microsoft Office products and tools
5

Information Technology Assistant Job Description

Job Description Example
Our company is looking for an information technology assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for information technology assistant
  • Obtain P-Card purchase approvals and order supplies
  • Track licenses for various software suites
  • Maintain records for loaner laptop and iPad records
  • Maintain records for Square POS equipment
  • Process WJ Service Requests for copiers, scanners and printers
  • Track inventory of ink and toner and ordering requests ministry-wide
  • Complete work Orders and System Changes
  • Set up User Documentation that will provide good self-help materials for ministry staff
  • Prepare Asset Transfer/Disposal forms for IS Department
  • Provide backup support for Help Desk phones and for IS Department phones when needed
Qualifications for information technology assistant
  • Apply your organizational, communications and project management experience to deliver special projects and process improvements that drive positive results for the leader and the team
  • Leverage your office management skills by organizing, hosting and facilitating activities such as team and cross-functional meetings, conferences and department activities
  • Advise the department in the use of the business unit or department's products and services
  • Serve as a peer leader and mentor to other administrative assistances within and across the function
  • University graduate of information technology or related discipline
  • At least 5 years of experience in mobile app architecture, infrastructure, and integration components

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