Analyst, Information Technology Job Description

Analyst, Information Technology Job Description

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Analyst, information technology provides coaching, mentorship and expertise to business process owners and the team on continuous improvement methodologies, process improvement strategies, and change management and initiative project management best practices.

Analyst, Information Technology Duties & Responsibilities

To write an effective analyst, information technology job description, begin by listing detailed duties, responsibilities and expectations. We have included analyst, information technology job description templates that you can modify and use.

Sample responsibilities for this position include:

Documents and organizes current business processes
Work with team to gather, analyze and compile business process needs
Create process, models, specifications, diagrams and charts on current business processes individual projects
Assist in streamlining and improving software development life cycle process
Develop test case scenarios base on project requirements
Collaborate with line of business and development teams to draft test strategies for releases, ensuring all requested and delivered functionality is covered during the testing process
Defining testing requirements with the Quality Assurance and Testing Team the Clients
Able to engage in business dialogue with Stakeholders, persuading and supporting them as required
Able to work in a fast-paced environment, with virtual teams and in a matrixed organisation
A well developed sense of personal accountability

Analyst, Information Technology Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Analyst, Information Technology

List any licenses or certifications required by the position: ITIL, ISO, CISA, CISSP, PMP, CCNA, PMI, CISM, MS, SANS

Education for Analyst, Information Technology

Typically a job would require a certain level of education.

Employers hiring for the analyst, information technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Information Technology, Business, Information Systems, Engineering, Computer, Education, Technology, Communication, Technical

Skills for Analyst, Information Technology

Desired skills for analyst, information technology include:

Effective testing practices and methodologies
Project management principles and methodology
Multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
SQL and ability to utilize ad hoc query tools to troubleshoot system issues
.Net
Agile project management methods
Business process design and ability to drive process improvement initiatives
Testing best practices and approaches for custom developed and consumer off-the-shelf packaged applications
At least one object-oriented programming language
Desktop hardware/operating systems and security considerations

Desired experience for analyst, information technology includes:

Experience creating Business Requirements, Test Plans, Use Cases, Project Plans, Project Schedules and associated project materials
Experience with multiple property management systems, and/or multiple central reservations systems, and/or multiple distribution channels
3-5 years experience with the operation and support of the SMS Host platform from PAR Springer Miller
Experience with either Maestro or Opera property management systems is a plus
Experience in IT systems design, configuration, deployment and support
Strong communicator – able to interview and extract business problems and goals versus prescribed solutions

Analyst, Information Technology Examples

1

Analyst, Information Technology Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of analyst, information technology. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for analyst, information technology
  • Evaluating and tracking remediation plans for OIT and CU-Boulder departments
  • Evaluating and tracking of Boulder campus merchant compliance with PCIDSS
  • Evaluating OIT service continuity plans to ensure that services meet agreed to service levels and are in-line with OIT risk acceptance tolerance
  • Ensuring that OIT staff are aware of their responsibilities in a disaster and that staff have relevant information when a disaster occurs
  • Review registered IT programs accounts in DITPR-DON for Compliance
  • Evaluate IT programs for vulnerability to the network
  • Conduct an annual review and assess performance of the IT program
  • Ensure Acquisition performance measures are clearly established
  • Coordinate the analysis and evaluation of systems, applications, databases, and networks to optimize performance
  • Work with Functional Area Manager (FAM) to provide guidance and oversight on data requirements throughout lifecycle
Qualifications for analyst, information technology
  • Strong communication skills (written and verbal) across all tiers of management and team members
  • Must have demonstrated analytic and problem solving skills
  • Excellent documentation skills, including the ability to prepare instructional documentation are highly desirable
  • Experience with tools (JIRA and Cognos)
  • This individual must also have strong analytical and problem-solving skills the ability to juggle multiple simultaneous software development projects while keeping track of specific tasks and deadlines
  • Experience with writing complex Business Requirement/Functional specifications
2

Analyst, Information Technology Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of analyst, information technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for analyst, information technology
  • Review and approve the technical designs and provide suggestions for improvement
  • Installs, configures and performs routine maintenance on systems hardware and software including servers and operating systems
  • Be responsible for site manufacturing application (PINPoint, Paperless, VMC, Horiba…) support in the manufacturing facilities
  • You will coordinate corporate application support team, infrastructure team and vendor to troubleshoot applications, databases (MS SQL Server, Oracle) and Servers (Windows, Linux)
  • You will do the required periodically check on application, hardware, software and related manufacturing devices to ensure the manufacturing applications’ reliability and mitigate any risks which will cause Critical, High and Medium incidents
  • Support or directly work on problem root cause analysis and permanent solutions
  • You will work as backup resource to do remote support for remote facilities as needed
  • Any other assignment
  • Providing first level Service Desk support responding to requests via telephone, email, IM and Service Desk ticketing system
  • Maintaining and updating hardware/software documentation necessary to build or rebuild desktop systems
Qualifications for analyst, information technology
  • Excellent knowledge of project lifecycle and project management techniques
  • Knowledge and experience of Identity and Access Management related technologies, Active Directory, LDAP
  • IT Security related certifications (CISSP, CISM, ) an asset
  • Proven ability to understand high level technical implications and limitations when coordinating technical delivery
  • Previous exposure to financial services industry an asset
  • Proven ability to motivate and inspire others to support and deliver change
3

Analyst, Information Technology Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of analyst, information technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for analyst, information technology
  • Provide prompt and professional response to requests for computing and technology support
  • Document, classify and update the status of all support and service requests in incident tracking system as work is completed
  • Maintain inventory of computing and technology equipment and software as items are deployed or relocated
  • Translate usability research findings into design improvements
  • Collaborate with cross-functional teams business partners throughout the design process
  • Communicate with multiple stakeholders to review progress, articulate design decisions and incorporate feedback appropriately
  • Create visual design assets and document visual styling specification for development team
  • Assist in defining and documenting design standards for both mobile and desktop applications
  • Ensure digital touch points are consistent with United’s design and brand standards
  • Maintain and Support Existing Computer Application
Qualifications for analyst, information technology
  • Strong analytical, problem solving, leadership and interpersonal skills, with the ability to produce clear and concise documentation business requirements and/or function specifications
  • Ability to develop strategy and drive multiple, simultaneous projects based on business strategy and requirements
  • Excellent MS Office (Word, Excel, PowerPoint), MS Visio, Axure, Adobe CQ5, Marketing Automation tools, Opportunity and Prospect Management CRM skillset etc
  • Extensive knowledge on the product development lifecycle
  • Experience with courseware creation, deployment, and publishing in various formats including AICC and SCORM
  • Experience with the development of system specifics including use cases, conceptual models, and state diagrams
4

Analyst, Information Technology Job Description

Job Description Example
Our company is growing rapidly and is hiring for an analyst, information technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for analyst, information technology
  • Monitors existing solutions and looks for improvement opportunities
  • Review training programs and knowledge articles - identify improvements
  • Learning business principles
  • Documents issues/problems
  • Reports on compliance and adherence to principles
  • Partners with business staff
  • Tracks Project Scope
  • Tracks against defined service level
  • Serve as technical expert for a variety of client computing devices, desktops, laptops, tablets, phones, printers, scanners, and cameras
  • Confer with and assist users and IT professionals in resolving complex procedural, operational, and technical problems
Qualifications for analyst, information technology
  • Experience in developing deployment, configuration, and reporting solutions using Microsoft PowerShell
  • Demonstrated customer focus – ability to evaluate decisions through the eyes of the customer
  • Proven ability to work effectively in a team setting independently with minimal error and guidance
  • The responsibilities include aligning with business users to define and document business requirements and objectives
  • Candidate will also have the ability to make configuration and administration changes to SAP Work Management and other 3rd Party Field solutions , ABB Service Suite
  • The candidate will be engaged on the Field Services Solutions (FSS) Program
5

Analyst, Information Technology Job Description

Job Description Example
Our innovative and growing company is looking for an analyst, information technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for analyst, information technology
  • Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues
  • Provide recommendations to enhance IT systems and services
  • Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients
  • Responsible for providing 24/7 first tier management and support
  • Provide access to all IT network services
  • Responsible for ensuring changes to the IT infrastructure
  • Utilize business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value to the business
  • Maintain strong communications with Project Leader/Manager/Team Leader other team/staff members, end-users and vendors to ensure a productive and cooperative environment
  • Works with Global colleagues and project sponsors/customers to design and build BI application solutions
  • Troubleshoot BI problems and tune for performance. 
Qualifications for analyst, information technology
  • Professional and persuasive enough to engage in business dialogue with, and support stakeholders
  • The ability to work in virtual teams and matrixed organisations
  • The ability to manipulate and work with data (Structured Query Language (SQL) skills preferred)
  • The ability to commit and prioritise work duties and tasks
  • Knowledge in, and experience with Microsoft Office products
  • Educated to Bachelor degree level with a concentration in Business, Economics, Engineering or Computer Science, or the equivalent business analysis certification and/or relevant work experience (beneficial)

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