Technology Services Job Description

Technology Services Job Description

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Technology services provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes).

Technology Services Duties & Responsibilities

To write an effective technology services job description, begin by listing detailed duties, responsibilities and expectations. We have included technology services job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop, test, and support software financial applications/systems used across the Firm
Meet with the business users to elicit/understand requirements, assess feasibility of proposed changes, and compile measures/deliverables
Work with the team lead to discuss the technical design and come up with an effort estimate
Develop/test the solution over a number of iterations either individually or with other team members based on the size and effort of the project
Update system documentation to reflect any changes
Migrate the changes to production and perform a thorough checkout to ensure the changes were successfully applied
Work on maintenance development tasks which require an understanding of the existing architecture and the Firm’s technical strategy in order to improve the architecture for scalability and/or stability
Provide production support for legacy applications
Must be willing to work with proprietary technologies
Coordinate with users and vendors to ensure on time fulfillment of requests

Technology Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technology Services

List any licenses or certifications required by the position: ITIL, CPA, CISSP, CIA, CISM, CISA, CCNA, PMP, TIA, MCSE

Education for Technology Services

Typically a job would require a certain level of education.

Employers hiring for the technology services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Technical, Information Technology, Business, Management, Technology, Engineering, Information Systems, Business/Administration

Skills for Technology Services

Desired skills for technology services include:

Effective precautionary procedures for protecting and maintaining electronic data security
Servers
Relevant aspects of the IT industry
HTML
Java
Later
Python
SQL
Computer hardware
Concepts

Desired experience for technology services includes:

Familiarity with build/deployment tools Maven/Gradle
Computer Science graduate from a premier institute with work experience in a related field
Client applications using Microsoft .NET client-side technology
Locked by ProcessComments
Bachelor degree and 3-5 years hands-on experience in JEE design in the area of mission-critical enterprise applications
Experienced with most aspects of system administration

Technology Services Examples

1

Technology Services Job Description

Job Description Example
Our company is looking for a technology services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technology services
  • Support and development of local flows, client integration projects and risk systems & global support liaison with teams in London, New York and Asia
  • Motivating and directing to all branch employees
  • Providing quality customer service to both clients and candidates
  • Private Wealth Management client web
  • Electronic Trading proprietary and consortium applications
  • Goldman 360 Portal research and analytics
  • Assisting the BSDs in digital technology initiatives in ASEAN
  • Innovative idea generation, project / program management for Technology and business services initiatives
  • Providing subject matter expertise in the digital technology front
  • Identifying opportunities for innovation in marketing & commercial areas
Qualifications for technology services
  • Thorough understanding of the core ITIL processes with a specific focus on deployment management
  • Offer strong leadership, people management and coaching to team
  • Able to partner with peers and other departments to drive improvements
  • Experience developing and documenting process
  • Familiar with large scale Mainframe, Distributed systems and Batch processing
  • Promote and support an environment that encourages customer service, productivity, innovation, teamwork with a high level of professionalism
2

Technology Services Job Description

Job Description Example
Our company is looking to fill the role of technology services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technology services
  • Serve as the focal point of the contact for the ASEAN business
  • Provide onsite support to the ASEAN business applications , and help the escalation process as appropriate
  • Design, architect and develop core products/platforms as part of the Firm’s Prime Services Technology business unit
  • Perform full software development life cycle including requirement analysis, system design, implementation, UAT testing, release and maintenance
  • Work with end users and other technical teams to gather requirements and build solutions that address technical/business needs
  • Develop project plans, raise and escalate project issues (e.g., resourcing) and communicate status of software projects
  • Support current platform, implement fixes as BAU
  • Supporting joint global projects with the team members in other regions
  • Participating in the quality control and support of CCSP platform
  • Good understanding of Future and Prime Brokerage business
Qualifications for technology services
  • A Team collaborator and layer who can encourage and promote one team across IT disciplines to meet common goals and add value to the business
  • Microsoft and 3rd party patching with SCCM 2012
  • Software metering – To provide and account for software that requires licenses
  • Reporting – Not only default reports, but the ability to create custom reports for different business units inside and outside of IT
  • BS or BA degree in Computer Science or equivalent
  • MCP/MCSA/MCSE Certification preferred
3

Technology Services Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technology services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technology services
  • Develop and implement technology vision to meet GAM’s changing business environment and strategy
  • Actively champion and enable delivery of GAM’s global IT Strategy and contribute to road maps and evolution of strategy to support GAM’s evolving needs
  • Manage a portfolio of projects to proactively mitigate issues and risks, and ensure that dependencies are fulfilled to avoid project impacts
  • Identify and develop the IT capabilities necessary to support GAM’s plans and strategies to be competitive and capitalize on innovation opportunities
  • Actively develop talent to achieve both professional and personal development goals
  • Manage service levels and costs for technology and data vendors
  • Manage technology risks, including business continuity testing and reporting
  • Regional accountability of STS MER & TR governance model
  • Ensure application of global operational processes, controls & best practices
  • Drive tools integration, uplift & adoption
Qualifications for technology services
  • The position requires sharing rotation of on-call duties after hours, weekends and holidays to respond to emergency outages
  • Possess a working knowledge of configuration management tools (Opsware NAS)
  • Coordinate execution and implementation of approved RUB BU & GIT projects orchestrate the deployment of Company and 3rd party resources in order to ensure successful completion of projects
  • Monitor RUB BU and GIT vendor performance against service level agreements and EAG Technology Service Managers expectations financial practices and adherence to forecasted budgets
  • Knowledge and troubleshooting skills of Windows XP, and Windows7 and Citrix
  • Effective communication skills - The position will require the candidate to be in direct contact with end users from many areas on a daily basis and the corresponding support teams
4

Technology Services Job Description

Job Description Example
Our company is growing rapidly and is hiring for a technology services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technology services
  • Identify opportunities and drive automation and efficiency across the organization
  • Participation in global forums for the development of innovative improvements and world-class practices and procedures
  • Assist in the development of an overall strategic RSO plan and the execution
  • Manage escalations and communicate risks
  • Develop and present material during interlock sessions
  • Develop and present material during Senior Management reviews
  • Participate in the run-the-bank activities of GTS (user support, system support, network support...)
  • Participate in GTS projects that fits the intern program timeline
  • Develop tools and enhancements
  • Improve the quality of our asset inventory and configuration databases
Qualifications for technology services
  • Bachelor's degree in computer science or computer engineering from an accredited university
  • Develop a deep understanding of the Global Securities Lending business and the business flows
  • Develop a deep understanding of GS’ Securities Lending and Prime Brokerage systems and related applications
  • Experienced project manager or tech lead on small - mid size projects
  • Securities Lending or other equities knowledge a strong plus
  • Experience with real-time systems/messaging infrastructures
5

Technology Services Job Description

Job Description Example
Our growing company is looking for a technology services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technology services
  • Make judgment as to when the problem has to be escalated and should follow-up on the calls
  • Supervise the staff associated with the Technology Desk and its operations, including technical and administrative personnel
  • Manage desktop technology purchasing for the entire campus, including development of technical specifications and provisioning
  • Manage service requests and ticket tracking processes
  • Direct all administrative activities of the Technology Desk
  • Act as liaison to end users, both individual and departments, to resolve issues and problems
  • Provide analysis of service activities to develop service protocols and best practices
  • Work with cross- departmental teams
  • Manage and monitor data backup on infrastructure component
  • Becomes a trusted advisor to the team and develop perspective and insight into talent and human capital
Qualifications for technology services
  • Experience leading a small team of 2+ people
  • Experience being primary contact for user base for product/regional business
  • 2+ years familiarity with web development using Javascript frameworks (JQuery, Slickgrid, Angular, Vert.x)
  • Futures domain knowledge a strong plus
  • Hands-on experience on Cisco Voice products including Communications Manager and Unity Connection Open Source PBX or SIP proxies
  • Experience on the unified communication

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