Information Technology Assistant Resume Samples

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K Rosenbaum

Khalid

Rosenbaum

42430 Stamm Pines

Philadelphia

+1 (555) 631 1538

42430 Stamm Pines

Philadelphia

Phone

p +1 (555) 631 1538

Experience Experience

Dallas, TX

Information Technology Assistant

Dallas, TX

Skiles LLC

Dallas, TX

Information Technology Assistant

3 Assist in recruiting and supervising interns and short-term staff to assist with the workload during peak periods
Assist and perform as second level support to requests from user offices and helpdesk
7 Monitor the usage and user-satisfaction of applications and make recommendations for improvement
Have a working knowledge of emerging technologies as they develop
Relies on instructions and pre-established guidelines to perform the functions of the job
Work inside Microsoft SCCM platform to manage and deploy software
Have good working knowledge of Microsoft products (Windows 7 and Office primarily), wireless devices, hardware repair techniques and networking concepts

Dallas, TX

Technical Assistant, / Information Technology

Dallas, TX

Leuschke, Collier and Douglas

Dallas, TX

Technical Assistant, / Information Technology

Accurately create and document procedures, document and record work performed
Stay current with established and emerging hardware, software and network standards and protocols
Monitor and tune network equipment performance
Perform network equipment, and related supporting infrastructure, lifecycle maintenance
Operates motor vehicle to travel to work sites
Performs other related duties as assigned
Respond to network service interruptions in a timely and professional manner. Process trouble tickets on a regular basis

present

Chicago, IL

Assistant Director of Information Technology

Chicago, IL

Nikolaus, Hamill and O'Keefe

present

Chicago, IL

Assistant Director of Information Technology

present

Work closely with IT managers and staff to monitor daily IT operations; provide management-level resolution of complex or sensitive issues
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
Assist in management of third party vendors
Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT
Collect and analyze incoming data, and research emerging technologies, in order to provide recommendations for continuous improvement of IT services
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Assist the IT Director in strategic planning and in development of the annual IT departmental budget

Education Education

Bachelor’s Degree in Information Technology

Oregon State University

Bachelor’s Degree in Information Technology

Skills Skills

Good knowledge of server, network, virtualization and software deployment technologies
Good analytical skills and ability to think in concepts
High level service focused mentality in combination with excellent communication skills
Knowledge in IT project management and IT service management
Great interpersonal and relationship building skills with team player mentality
Team player with the ability to take decisions
Excellent English language skills in writing and speaking
Technical Background, MCSE, or Strong Network Skills
Maintain harmonious and professional relationship with all departments and Home Office
Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT

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12 Information Technology Assistant resume templates

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Information Technology Assistant Resume Examples & Samples

Maintain ownership of incidents and tasks and effectively communicate status with clients
Follows policies and procedures as communicated by management and effectively communicates these to end-users
Troubleshoot hardware failures and perform repairs/upgrades. Will be trained by management and senior level technologists to use Active Directory, SCCM and networking concepts to troubleshoot issues as needed
Configure and install hardware, software, printers and wireless devices. Dispose of old equipment
Provide on-site support for meetings and videoconferences
Perform moves of client IT equipment and desk phones
Maintain asset tracking documentation and inventories
Deliver and install new hardware and peripherals
Monitor and update Service Desk tickets and escalate issues as warranted
Support all relationships and contracts associated with our IT services & vendors
Support IT Manager in reporting needs and projects when needed

Assistant to the VP & Cio-information Technology Resume Examples & Samples

Engages directly with the client base across the Institute at high levels
Works closely with various department heads within the division for project planning, tracking and coordination
Interfaces broadly with the four departments of the IT division
Heavy involvement with complex budget management using online budget tools
Serves as a liaison with other departments on administrative and/or operational matters
Creates a variety of confidential documents using Microsoft Word and Excel
Greets and directs visitors, as and when appropriate; resolves routine administrative problems and answers inquiries concerning activities and operations of department/division; accepts, screens, and routes telephone calls; maintains log of inquiries as required
Performs a range of staff and/or operational support activities
Handles incoming and outgoing mail; prepares responses to routine inquiries via email, fax and phone
Arranges meetings, conferences and appointments and performs other duties relating to schedule and calendar maintenance
Executes purchase orders as directed by the Vice President; communicates with vendors; and tracks division account balances
May oversee the activities of student employees employed by the division performing similar types of tasks
Manages the office in terms of maintaining an adequate level of supplies, ensures proper maintenance of office equipment such as the fax, printer, scanner and other assets

Information Technology Assistant Resume Examples & Samples

Assist with any I.T. or computer issues users experience in their day-to-day operations (including but not limited to Duke-issued cell phones, department printers and workstations)
Setup & transfer new cell phones for users
Welcome & setup all new hires within the Athletic Department
Handle the disposal of all equipment that has reached its end of life in full compliance with Duke University’s policies
Manage the computer images & ensure that up-to-date images are stored properly
Manage the I.T. ticketing system ensuring users do not have to wait an extended time to have issues resolved
Have a working knowledge of emerging technologies as they develop
Have a good knowledge of Microsoft Exchange & Microsoft Active Directory
Have an understanding of how a network is structured
Other responsibilities as assigned by the Director of Athletics Information Technology

Information Technology Assistant Resume Examples & Samples

Resolve user related issues and outages (both PC and Mac equally)
Software installation and administration (OS, applications, patches, troubleshooting and resolution)
Manage end user systems including Mac OS, Windows 7 PCs in Microsoft AD environment, MS Office applications, Exchange email, Enterprise McAfee virus protection, Cisco VPN access and other
Manage Active Directory groups, user and computer objects
Manage and deploy Group Policy objects
Work inside Microsoft SCCM platform to manage and deploy software
Respond to calls and emails to support facilities, opening tickets and providing rapid resolution
Other duties assigned as-needed
Minimum 1-3 years supporting both PC and Mac within an Active Directory environment
Minimum 1-3 years supporting Microsoft server technologies (Active Directory, Exchange, etc.)
Exceptional customer service, written and verbal communication, and analytical skills
Bachelor Degree in Computer Science or related field of study is required
Knowledge and interest in IP networking
Knowledge of PC and printer hardware
Clear, concise communication skills; both verbal and written
Time management, organization, and prioritization a must

Assistant VP of Information Technology Resume Examples & Samples

10+ years of related work experience; 5+ years of experience managing a Technical team
Bachelor's Degree in an Information Technology related field
Strong background in data aggregation, ETL, clinical data warehouse design, report writing, development of interface standards in healthcare solutions
Experience in Project Management, including the ability to define objectives, identify stakeholders, plan and coordinate and accomplish goals in a resourceful and timely manner
Hands-on experience with Microsoft SQL Server, including database design and architecture, SQL queries, SSIS packages and SSRS reports

Assistant Director, Information Technology Resume Examples & Samples

Lead, manage and oversee all aspects of Information Technology client and infrastructure support services
Plan, develop and implement infrastructure to meet the diverse needs of the colleges and campus, including information security, network security, data storage and business continuity
Define operational priorities, scope, policies, procedures and performance metrics to ensure client service needs are met and addressed in a timely manner
Oversee the security, reliability and efficiency of server and data resources to meet the needs of multiple units for file, print, web and application services
Recruit, hire, supervise, and coach IT staff, encouraging team work and collaboration
Develop and diversify IT staff technical skills to meet campus needs. Conduct performance reviews and implement corrective action as required
Lead response to service interruptions, security breaches or other critical situations to re-establish system functionality
Define budget requirements, staff resources, and participate in strategic planning and the definition of short and long term goals and objectives
Lead the evaluation of emerging technologies, conduct business requirements and analysis, recommend actions to streamline workflow and operations, and improve performance standards
Develop, recommend, promote and implement changes in policy and/or procedures to increase efficiency and effectiveness
Represent the campus/college/unit and serve on various college, campus and university committees
Recruit, train, and supervise staff activities. Provide clear expectations while stressing the importance of collaboration and communication
Develop and implement workflow processes and procedures and ensure all staff are familiar and properly trained
Provide opportunities to staff while assisting and guiding them towards achieving success
Work with staff to maintain and meet deadlines
Resolve issues relating to staff escalations
Previous experience providing comprehensive technology support and consulting to faculty, staff, students and researchers
Experience with information security including risk assessment, analysis and management
Prior hands on experience with network security, firewalls, authentication mechanism, network protocols and segmentation
Active Directory experience in an academic environment
Prior experience with system security, design, deployment and support of both physical and virtual servers
Proven track record of successful service delivery in the areas of customer service and systems administration
Project management or experience with leading projects

Assistant Director of Information Technology Resume Examples & Samples

Supporting the Director of IT in all organizational and administrative tasks
Management and taking ownership of IT projects
Ensuring high availability of core systems and applications
Further development of the current infrastructure
Control and improve the current service processes
Coordination of internal and external resources
Bachelor degree in computer science or comparable qualification
Knowledge in IT project management and IT service management
Good knowledge of server, network, virtualization and software deployment technologies
Experience in procurement of Hard- and Software
Good analytical skills and ability to think in concepts
High level service focused mentality in combination with excellent communication skills
Team player with the ability to take decisions
Excellent English language skills in writing and speaking
Leadership skills a plus

Administrative Assistant Information Technology Resume Examples & Samples

A minimum of 1 year of experience in IT-related project administration is required. Must have proven administrative skills associated with project office or operational support functions including the development of correspondence, the coordination and scheduling of meetings, training sessions and conferences, and the oversight of daily office operations. Must have demonstrated understanding of IT-related nomenclature and Government/DOD correspondence standards and procedures. Must possess experience in daily clerical functions
Must possess a minimum of a high school diploma/equivalent or business school certification and 1 year of relevant experience
Must be proficient in the full suite of Microsoft Office products and tools
Travel (10%) may be required

Technical Assistant, / Information Technology Resume Examples & Samples

Experience in meeting the demands of complex production oriented environments where timeliness and availability of information is considered critical. Must be able to work effectively to resolve problems under stressful conditions where the rapid restoration of normal operations is critical
Hands on experience must include installation and maintenance of enterprise class server operating systems and applications; installation, configuration and maintenance of network client software and operating systems; software and hardware problem resolution
Excellent communications skills, both written and oral, especially as consultation and accurate communication with non-technical individuals on technical matters is a requirement for this individual. Ability to converse well in person and by telephone
Experience with Microsoft Windows, MAC OS, MAC Server OS, Linux, DameWare Utilities, Symantec Ghost Enterprise, and data communications
Demonstrated attention to detail, ability to follow detailed instructions and make independent judgments, and strong technical analytic abilities
Ability to pass Criminal Justice Information Systems (CJIS) background check
1 year experience which must include: hardware and software troubleshooting and repair; installation, maintenance and troubleshooting of workstation operating systems and applications; installation, configuration and troubleshooting of network client software

Information Technology Assistant Resume Examples & Samples

Monitor and troubleshoot Server Systems and Networks, automated backup and restore operations and mission critical applications such as email, file/print services and other line of business applications to allow IT respond proactively to emerging problems and perform ongoing IT “housekeeping” functions
Perform installations of operating systems, layered products, and third party products for multi-user computer systems that host corporate applications, databases and websites
Assist and perform software installations and upgrades as required
Provide IT training on a periodic basis to project staff
Perform daily and periodic backups of all data on the servers
Ensure communication devices (mobile phones, walkie talkies, CODAN radios, satellite phones) are working properly
Ensure timely updates to Server and Client Systems. Study and apply Security patches and other updates or service packs as required
Provide on-going training to end-users and update of user manuals
BS/BA degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 3 – 5 years post national youth service relevant experience
Or MS/MA Engineering, Information Technology, Computer Science or its recognized equivalent, and 1 – 3 years post national youth service relevant experience
Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications
Demonstrated success in multicultural environments is an advantage
Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable

Information Technology Assistant Resume Examples & Samples

A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade. However, a current staff member who holds an appointment at the G-6 or G-7 level may also apply to temporary positions in the Professional category up to and including the P-3 level, subject to meeting all eligibility and other requirements for the position. A staff member holding a temporary appointment shall be regarded as an external candidate when applying for other positions, and may apply for other temporary positions at any level, subject to section 5.7 below and staff rule 4.16 (b) (ii). Therefore, a staff member holding a temporary appointment in the General Service or related categories may only apply to positions within those categories. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments. In its resolution 66/234, the General Assembly further “stressed that the Secretary-General should not recur to the practice of temporarily filling posts in the Professional and higher categories with General Service staff members who have not passed the General Service to Professional category examination other than on an exceptional basis, and requests the Secretary-General to ensure that temporary occupation of such posts by the General Service staff shall not exceed a period of one year, effective 1 January 2013…” Consequently, eligible candidates in the General Service or related categories for temporary job openings in the Professional category that have not passed the competitive examination may be selected only on an exceptional basis endorsed by the Office of Human Resources Management where no other suitable candidate could be identified
Upon separation from service, including, but not limited to, expiration or termination of, or resignation from, a fixed-term, continuing or permanent appointment, a former staff member will be ineligible for re-employment on the basis of a temporary appointment for a period of 31 days following the separation. In the case of separation from service on retirement, a former staff member will be ineligible for re-employment for a period of three months following the separation. This equally applies, mutatis mutandis, with respect to a former or current staff member who has held or holds an appointment in another entity applying the United Nations Staff Regulations and Rules and who applies for a temporary position with the Secretariat
Subject to the funding source of the position, this temporary job opening may be limited to candidates based at the duty station
While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. An external candidate selected for this position is bound by the prevailing condition of the staff selection system under ST/AI/2010/3, as amended, and ST/AI/2010/4/Rev.1. A staff member holding a temporary appointment who is recruited in the Professional and above categories on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to his/her current position within six months of the end of his/her current service. This provision does not apply to staff members holding temporary appointments and placed on positions authorized for one year or more in duty stations authorized for peacekeeping operations or special political missions
The expression “Internal candidates”, shall mean staff members who have been recruited after a competitive examination under staff rule 4.16 or after the advice of a central review body under staff rule 4.15
Please note that candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law
For information on special post allowance, please refer to ST/AI/1999/17. For more details on the administration of temporary appointments please refer to ST/AI/2010/4/Rev.1
The Staff Regulations, Staff Rules and administrative issuances governing staff appointments can be viewed at: http://www.un.org/hr_handbook/English
Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply
Staff members are not eligible to apply for the current temporary job opening if they are unable to serve the specified duration of temporary need before reaching the mandatory age of separation. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation

Assistant Director Information Technology Services Resume Examples & Samples

Strong leadership skills and a continuous improvement mindset
Outstanding communication and interpersonal skills with an ability to build key relationships with business and IT leadership
Ability to analyze complex situations and provide solutions
High level of attention to detail, ability to multi-task
Ability to work in a cross-functional team environment (matrix organization)
Successful record of balancing schedule, quality, scope and budget to achieve project goals and objectives
Experienced in conducting meetings that facilitate participation, concurrence and decision-making
Knowledge and experience with the various methodologies, principles, and tools of project management; and
Bachelor’s Degree or higher, major in finance, business administration, information technology and/or public administration preferred
Minimum of 8 years of experience managing complex IT projects
Demonstrated management experience
Experience in Enterprise Portfolio Management
PMP/PMI Training/Certification; and
NY State government finance experience
Analyze, support and report on the SFS investment portfolio to promote the management of all programs and projects to achieve SFS enterprise goals
Support and guide project portfolio decision-making processes, including the CCB comprised of agency representatives appointed by the SFS JGB
Oversee the assignment of project managers to SFS projects and guide their work. Monitor the initiation, planning, control and execution of programs and projects
Provide strategic project support, including serving as project manager for highly complex or mission-critical projects
Promote collaboration across the SFS Program to ensure tasks are on schedule and that communication is occurring. Provide guidance and direction to resolve issues and conflicts and to recommend and monitor remedial action as needed
Oversee the change and release management process by which changes to SFS are accepted, analyzed, authorized and implemented. Ensure that authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner
Ensure that requirements are identified and are in line with enterprise strategy. Track and control scope, requirements and changes throughout the lifecycle of a project
Ensure that the testing infrastructure is maintained; that testing plans and all related procedures are developed, implemented and evaluated in compliance with SFS policies and COBIT standards; that test execution is appropriately resourced; and that accurate testing results are communicated
Oversee the identification, planning and execution of process compliance reviews
In collaboration with the Director and Deputy Director, oversee the management of the SFS system of internal control and the maintenance and review of the SFS enterprise and project risk register
Lead SFS technical and functional experts in the establishment of architectural guidelines and in advising on the development of solutions

Information Technology Administrative Assistant Resume Examples & Samples

Manage correspondence, including emails, phone calls, letters and visitors; answer routine and some complex inquiries and obtain and furnish information on behalf of all/other executives; prioritize incoming communications to ensure key issues are made aware to CIO
Prioritize day to day operations. Assist IS department leaders in preparations of selecting vendors and contracts. Assist in the opportunity for cost-cutting solutions within the company
Prepares’ travel, public events and speaking engagements by compiling relevant information and contributing content to composition of presentations, speeches or other correspondence
Organize and prepare complex documents requiring the integration of multiple office technology and software applications
Develop presentations, charts and graphs as required for internal and external communications, including board presentations
Maintain department record keeping programs, such as, headcount reconciliation, expenses and budget
Prepare and audit expense reports
Order and maintain inventory of department office supplies
Manage projects supporting the IS organization as needed

Computer & Information Technology Assistant Resume Examples & Samples

Curriculum vitae with the names and addresses of three professional references
Teaching statement
Research statement
To ensure all application materials are uploaded, please use Word documents or reduce the size of PDF files
For technical assistance, please email taleohelp@purdue.edu

Information Technology Assistant Resume Examples & Samples

End User and Conference Support
1 Assist in monitoring service desk operations, logging of trouble tickets, categorization into incidents, problems and requests, servicing of calls, escalate where necessary and ensure timely resolution
2 Support meeting operations including requirements definition, resource planning, preparation, setup, delegate support and eliciting feedback for continual improvement
3 Assist in recruiting and supervising interns and short-term staff to assist with the workload during peak periods
4 Coordinate with the Information and Communication Technology Section (ICTS), the Enterprise Application Centres and external vendors on the resolution of trouble tickets
System and Database Administration
1 Perform system and database administration on DGACM and 3rd party applications
2 Escalate Level 2 trouble tickets and ensure timely resolution
3 Apply the latest patches and upgrades to applications
4 Analyze users’ requests for information, formulate effective database queries & design reports
5 Develop training materials and conduct training for new and existing users in the use of DGACM applications
6 Prepare and maintain technical documentation and user manuals
7 Monitor the usage and user-satisfaction of applications and make recommendations for improvement
Application development and support
1 Assist in managing projects involving feasibility study, systems analysis, design, development, quality assurance and implementation of new moderately complex systems and participating as a member of the development team
2 Support and maintain existing in-house systems including the DCS website
3 Prepare software development coding standards
4 Provide guidelines and ideas on introduction of new technologies
Perform other relevant duties as assigned

Executive Assistant Information Technology Resume Examples & Samples

Tracks and updates IT department operations budget and capital budget. This includes processing of purchase requisitions/orders, ensuring invoices are processed, vendors are setup accordingly, monthly financials are reconciled and necessary reports are generated as needed
Maintain control of all contracts for the department, including renewals
Provide administrative support for IT Leadership which includes maintaining schedules, coordinating travel arrangements, etc
Facilitates the flow of information throughout the department
Performs related project duties as assigned by the CIO
Minimum 5 years of administrative and/or office management experience
Hands on experience (intermediate level at a minimum) with Microsoft Word, Excel, PowerPoint and Outlook
Ability to work independently and demonstrate good judgment
Must demonstrate a code of ethics and maintain the highest standards of confidentiality in dealing with sensitive information
Must be very detail-oriented and able to work in a fast-paced, multi-tasking environment
Must possess excellent organizational and interpersonal skills

Assistant Director of Information Technology Services Resume Examples & Samples

Oversee the Network, Telecommunications, Database, Server, E-mail, Internet, and Automation Support infrastructure operations
Oversee the priority technical activities executed in partnership with the New York State OITS
Monitor the status of strategic infrastructure projects and coordinate the resolution of any technical issues, problems or conflicts
Work with other OITS management staff to insure technology investments meet the mission and goals of the Department
Provide recommendations for technology solutions to the CIO and NYSED executive leadership
Develop and implement methods to bring customers into information technology planning processes for technology investments
Collaborate with senior OITS management in the development of NYSED’s information technology planning, financial management and budgeting, staff recruitment, and staff development programs
Lead in the advancement of contracts and procurements associated with the operation of OITS
Assist NYSED business offices with technology decisions and investments
Participate in committees and on special review boards
Review and evaluate request for proposals; and
Participate in agency improvement, prioritization efforts, and projects that advance the goals of the Board of Regents and the Commissioner of Education

Assistant Director of Information Technology Services Resume Examples & Samples

Build partnerships with NYSED business units to implement technology solutions that advance the success of their mission
Manage NYSED’s application development staff and their work plans and adjust resource allocations and priorities
Monitor the status of all ongoing projects and coordinate the resolution of any technical issues, problems or conflicts
Support and promote the use of standard software development and project management processes
Lead continuous efforts to communicate OITS plans and practices to our customers

Assistant Director / Information Technology Resume Examples & Samples

Perform the following responsibilities for projects as assigned by the Assistant Executive Director/IT
Experience in Systems and/or Business Analysis
Significant experience in the operation and management of large scale computer environments
Extensive knowledge of technical operations and functions
Extensive knowledge of the operating characteristics of present day computer hardware and software systems
Extensive knowledge of the tasks to be performed, the resources required, and the operating procedures to be followed to insure the successful implementation of a production computer installation of the magnitude of a lottery
Extensive experience in the management of the daily activities of a production computer installation of the magnitude of a lottery
Extensive hands on experience in testing of computer and lottery systems
Ability to plan, assign tasks, delegate responsibility, supervise and motivate personnel to achieve the established development and operational goals of the Lottery
Ability to deal effectively in negotiation and monitoring of contract performance with outside computer hardware, software, and consulting service vendors
Ability to establish and maintain effective working relationships with other functional groups within the Lottery, other computer activities within the state as well as other state and national lotteries
Ability to effectively communicate orally and in writing to personnel under his/her direction and to upper management

Information Technology & Services Administrative Assistant Resume Examples & Samples

80%
Manage multiple Outlook calendars, schedule meetings/events using judgment to resolve conflicts
Coordinate and arrange logistics for various meetings/events and external events including meetings, conferences, entertainment, receptions, and dinners
Serve as primary contact for office deliveries/mail, office supplies, maintenance issues, equipment requests, new hire set up, etc. Assist in onboarding new employees, contractors and vendors
Track and report on space utilization in assigned area of responsibility
Maintain Outlook distribution lists
Code and coordinate all invoices through the approval process. Review and allocate expenses through the amex@work reconciliation tool monthly
Provide general administrative support, including making copies, filing, answering phones, delivering mail, sending faxes, drafting and typing correspondence, spreadsheets, presentations, etc
Order supplies for department; monitor associated expenses in relation to the budget
Arrange travel as needed, including booking and creating itineraries. Prepare expense reports upon request
Report PTO/EIB for assigned area of responsibility on a monthly basis
Attend meetings, draft meeting minutes and distribute outcomes as requested
Produce reports as needed from Planview and Heathstream. Assign courses and learning events
Create and maintain Atlas teamrooms as needed
Records management
3-7 years of administrative experience
Experience supporting a department preferred
Experience supporting executive management preferred
Ability to multi-task and work independently with minimal supervision
High degree of flexibility required
Proficient at Microsoft Word, Excel, Outlook and Power Point
Ability to effectively communicate
Ability to work and participate in a team environment within and across departments
Demonstrate service oriented mindset
Some overtime may be required

Assistant Accounting Innovation & Information Technology Audit Resume Examples & Samples

Good logical thinking, interpersonal and communication skills
Effective written and oral communication skills in both English and Mandarin Chinese
Must have superior Excel skills
Must be English-competent (i.e., CET-6 level reading/writing skill)
Bachelor's / Master's degree in accounting or accounting related major

Assistant AD for Information Technology Resume Examples & Samples

Provide operational oversight of Athletics services, including servers, desktop support, account management, mobile technology, video operations, and game day support for statistics and scoreboard technology
Coordinate IT strategic planning, including identifying key metrics to influence decisions
Hire, develop and manage an IT team to meet the day-to-day IT needs of the Athletics Department
Develop and manage systems, work plans and time schedules for Athletics projects and services
Analyze work processes, operational, and business system requirements
Develop and manage the IT budget, participate in contract negotiations as needed
Assure staff and operations compliance with UI policies and procedures
Represent the business and technology interests of Athletics to external units
Bachelor’s degree in Electrical/Computer Engineering, Computer Science, or related field or an equivalent combination of education and related work experience
Experience (typically 3-5 years) working in an enterprise level configuration including supporting and managing related technologies
Demonstrate extensive knowledge and ability to
Experience (typically 5 to 7 years) in supporting enterprise scale configuration of 500+ users, including supporting and managing related technologies
Relevant IT/Project Management certifications (Please specify)
Experience supporting technology in a collegiate athletics environment is highly desired
Demonstrated working knowledge in the following areas

Assistant VP, Information Technology Services Resume Examples & Samples

The Assistant Vice President of IT Services, overseeing the Systems and Dev Ops team, is responsible for the effective and efficient design and engineering of IT infrastructure used to support all business processes across the enterprise
This individual will have a solid background of technical infrastructure experience, demonstrated project management , excellent vendor management skills, plus a superior, service-oriented approach to infrastructure engineering
Manage day-to-day operational events, providing business analysis and problem-solving recommendations based on knowledge of best practices and process implementation. Continuous interaction with both the leadership team and extended organization required
Financial oversight inclusive of expense management and controls, annual budget planning and ongoing forecast management, allocations, global objectives and actuals. Constant interaction with business leaders and vendor partners
Effective global workforce management , composition of 3rd party managed services, resource locations strategy, talent assessment, and organization mentoring
Establish organizational service levels, scorecards, objectives. Manage progress against performance targets, inclusive of contractual managed service commitments
Own the delivery and operational support (DevOps) of application services platform products for Sothebys IT. These products include applications and database server platforms, public cloud, and related technologies. Ensure application server and data server platform products meet defined service levels and provide appropriate levels of performance, availability, and overall resilience including the ability to recovery from various failure modes including disaster recovery
Resource, organize, and facilitate a team of Support agents at both in-house and outsourced locations in providing high quality, accurate and timely customer support
Manage key metrics which will measure the effectiveness of the team in meeting key goals such as Customer satisfaction
Seek to improve processes and working practices to ensure that these goals are achieved
Act as an escalation point for high severity customer issues that arise from within the team and directly from our users
Provide capacity management, cloud cost optimization
Communicate up and out on all IT issues. Keep all levels of management informed on progress
Bachelor's degree in information technology, computer science or electrical engineering. Master's degree a plus
10+ years IT experience in large, enterprise, multi-location data centers
Demonstrated success in managing, developing and motivating remote teams, IT strategic planning
Effective interpersonal skills and the ability to coordinate efforts across departments
Strong understanding of uninterruptible/high available environments
Strong process and process-improvement orientation

Technical Assistant, / Information Technology Resume Examples & Samples

Hands on experience must include installation and maintenance of enterprise class cabling systems; installation, configuration and maintenance of cable and pathways and problem resolution
Ability to earn a BICSI RCDD within two years
Must be able to do occasional lifting of 60 lbs
Must have home Internet

Assistant Director of Information Technology Resume Examples & Samples

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Participate in property-level, corporate-initiated technology implementations
Good knowledge and support for Desktop OS and applications including patches
Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)
Implement technology “best practices”

Assistant Director of Information Technology Resume Examples & Samples

Provide leadership, direction, and oversight for major initiatives and cross-functional projects within the IT Department
Work closely with IT managers and staff to monitor daily IT operations; provide management-level resolution of complex or sensitive issues
Act as a trusted advisor and mentor for all IT managers and staff; work closely with the IT Director to establish short and long term goals for IT departments and individuals, and to provide opportunities for professional development and growth for all IT employees
Collect and analyze incoming data, and research emerging technologies, in order to provide recommendations for continuous improvement of IT services
Oversee and participate in all aspects of human resource management of assigned IT teams
Plan, implement, and approve operating and capital budgets for assigned IT teams
Assist the IT Director in strategic planning and in development of the annual IT departmental budget
Evaluate, continually refine, promote, and enforce IT policies and procedures
Develop strong relationships with key personnel throughout the firm in order to better align IT with firm objectives and user needs
At least six years of progressive management experience in a law firm or professional services IT department
A broad range of professional experience in multiple IT disciplines, such as applications support, desktop engineering, server and network administration, help desk management, project and program management, and/or application development
Superior interpersonal skills: respectful and team-oriented, customer-focused, ability to "push" without being "pushy", ability to handle difficult situations with diplomacy and finesse
Exceptional awareness and work ethic: strong sense of ownership of personal and departmental work, doing what is needed without being asked, a good understanding of what's important
Strong project management and organizational skills, including the ability to provide clear direction for project teams, and the ability to provide clear and concise written documentation and analysis

Assistant, Information Technology Resume Examples & Samples

Manage incoming and outgoing calls
Manage calendar appointments
Reserve conference rooms
Receive visitors
Research social media and provide analysis
Manage orders and invoices
Manage expense reports
Prepare presentations (when needed)
Daily interaction with staff, agents, and executives
Ability to multitask between various immediate and long term objectives
Self-confident, curious, with a high energy level
Maintain grace under pressure
Goal oriented with high standards for efficiency
Team player with a desire to build leadership skills
High integrity to ensure confidentiality
Strong command of the Microsoft Office suite and in particular Word, Excel & PowerPoint
Bachelor's Degree Required

Assistant Director of Information Technology Resume Examples & Samples

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available
Assist hotel guests with technical concerns and issues to enhance guest experience
Maintain harmonious and professional relationship with all departments and Home Office
Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT
Prior Education or Experience Supporting Complex IT Network
3+ Years Hotel IT Experience
Technical Background, MCSE, or Strong Network Skills
Great interpersonal and relationship building skills with team player mentality

Assistant Director of Information Technology Resume Examples & Samples

Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Must have strong interpersonal skills and be able to relate to all levels of staff
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
Assist in other areas of the accounting office as needed. Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Provide administration services, to include; contribution to technology capital and operating budgets
Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
Assist in the co-ordination of new acquisitions and major projects as required
Administer Lotus Notes, connection to global VPN and other communication tools
Assist in the process of systems backup and recovery procedures
Assist in management of third party vendors
Provide 24 / 7 support for mission critical systems
Recommend new applications as requested by hotels to streamline business processes
Provide HSIA Guest and Customer support when no contract with third parties exists
At least 3 years of supervisory experience in IT preferably in a hotel environment
College Education or equivalent
Be part of a cohesive team with opportunities to learn, grow and develop

Technical Assistant, / Information Technology Resume Examples & Samples

Diagnose, troubleshoot, and repair mission critical network services
Maintain, install, and upgrade hardware, software, and firmware on network equipment and related supporting infrastructure
Respond to network service interruptions in a timely and professional manner. Process trouble tickets on a regular basis
Perform network equipment, and related supporting infrastructure, lifecycle maintenance
Diagnose and troubleshoot connectivity problems including, but not limited to, problems involving network switches, network configuration, power failures, and cabling
Monitor and tune network equipment performance
Keep current with high availability network practices, established and emerging network standards and protocols, network equipment operating systems, software applications, hardware platforms, and industry certifications
Make software, hardware, and services recommendations to Enterprise Infrastructure.This requires staying abreast of current hardware, software, and service technology trends and assessing their usefulness and appropriateness to the campus.Participates in planning, installation, and expansion of local and regional network systems, equipment and services
Accurately create and document procedures, document and record work performed
Operates motor vehicle to travel to work sites

Technical Assistant, / Information Technology Resume Examples & Samples

Troubleshoot and repair hardware, software, and network connection problems on supported devices for the University Community
Document repair activity, including troubleshooting and problem-solving activities, in tracking software
Track and monitor unresolved problems to ensure a timely resolution. Refer problems to supervisor when necessary
Assist in the training and mentoring of student Repair Center employees
Stay current with established and emerging hardware, software and network standards and protocols
Comply with Repair Center policies and procedures
Recognize and identify potential areas where existing procedures require change, or where new ones need to be developed
Experience with enterprise level hardware and software
Ability to operate computer and peripheral equipment
Ability to troubleshoot computer malfunctions
Strong organizational, communication, and customer service skills
Ability to work successfully with diverse groups of technical and non-technical faculty, staff, vendors, and students

Technical Assistant, / Information Technology Resume Examples & Samples

Provide timely responses to Help Center requests for technical support received via telephone, e-mail, web or walk-in
Initiate corrective action or assist in coordinating the resolution of problem including referral to appropriate staff when necessary
Use appropriate knowledge bases, or relevant research, to troubleshoot and resolve various technical problems
Contribute to the knowledge base as new solutions are discovered
Comply with all of the policies and procedures associated with IT Service Management (ITSM)
Document all support activity, including troubleshooting and problem-solving activities, in tracking software
Track and monitor unsolved problems to ensure a timely resolution
Review daily help requests to address overdue tickets and expedite as necessary
Participate in the planning and deployment of new and upgraded services
Maintain an awareness of new technologies in equipment and software that will improve effectiveness across the enterprise
Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed
Associate's degree in Information Technology or a related field is preferred