Information Technology Analyst Resume Samples

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L Gusikowski

Lucious

Gusikowski

182 Larkin Radial

Houston

+1 (555) 250 8550

182 Larkin Radial

Houston

Phone

p +1 (555) 250 8550

Experience Experience

Detroit, MI

Information Technology Analyst

Detroit, MI

Johns, Mueller and Boyle

Detroit, MI

Information Technology Analyst

Provide timely updates to Manager, co-workers, project managers and business users
Works with limited assistance on increasingly complex data tool development, testing and sign-off
Recommend improvements to established incident management processes
Provide assistance with all incident management items, prioritizing and completing
Provide project management, systems, and/or system administration leadership, guidance, and assistance to other team members
Work on more complex technical problem identification and resolution network system outages and performance issues
Provide software usage support to end users and IT developers for all software supported by the Data and Business Intelligence team

Phoenix, AZ

Senior Information Technology Analyst

Phoenix, AZ

Tremblay, Kutch and Glover

Phoenix, AZ

Senior Information Technology Analyst

Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions
Designing and implementing processes, or process improvements, to aid in development and support
Working with vendors on the integration of purchased application(s) and/or infrastructure
Participating in integrated testing and user acceptance of application or infrastructure components
Data Modelling
Develop deep expertise of existing application infrastructure
Prepare, execute and/or coordinate the execution of system and unit testing

present

Boston, MA

Senior Information Technology Analyst Windchill Service Level Management

Boston, MA

Blick-King

present

Boston, MA

Senior Information Technology Analyst Windchill Service Level Management

present

Provide IT support during the User Acceptance Testing
Prepare, execute and/or coordinate the execution of the Product Testing and the System Integration Testing
Provide client-facing support on IT solutions
Will work in an international environment
Create and maintain local IT support processes
Create and maintain system documentation
Share functional knowledge of IT solutions with business partners to support their operational performance

Education Education

Bachelor’s Degree in Computer Science

Arizona State University

Bachelor’s Degree in Computer Science

Skills Skills

Prior knowledge of Data Acquisition and Control systems and an understanding of commonly used communication protocols and specifications are desired
Ability to interact with physicians and clinicians at all levels
Knowledge of wireless networks, network fundamentals, and unified communications
Designing, developing, testing, and implementing Java applications and processes, or process improvements, to aid in the manufacturing and support operations for Reman MS facilities　
Management of projects for programs utilizing the Agile methodology, aiding in the development or revision of policies and standard operating procedures, and overseeing the return of government-furnished equipment (GFE) from offsite contractors
Planning and execution of projects ranging from software development; hardware acquisition, installation, and retirement; to building infrastructure O&M projects
Fully knowledgeable of programming languages, program design and specification development, programming logic, logic diagrams, testing, debugging and documentation
Excellent communication and customer service skills with the ability to work with people from
Strong technical knowledge of Office 365 applications including Excel, Word and PowerPoint
Working directly on application and technical problem identification and resolution Analyzing, designing, building, testing, and implementing application enhancements

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15 Information Technology Analyst resume templates

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Information Technology Analyst Resume Examples & Samples

The role requires being involved in design, implement and validation of .NET Windows Application development. In addition to software development ensuring software meets all appropriate design requirements and quality standards
Candidate must possess excellent communication and interpersonal skills, have a strong customer focus, and have demonstrated analytical skills
Prior knowledge of Data Acquisition and Control systems and an understanding of commonly used communication protocols and specifications are desired
The position requires the ability to work with a diverse group of people and drive change in the organization
Designs, codes, tests, and debugs programs of varying degrees of complexity
Evaluates recommended software and/or program changes and their potential impact on the environment and execution results
Works on application/technical problem identification and resolution, including off-shift and weekend support functions
Works independently on complex programs/subroutines
Under the direction of more experienced staff, assists in the development of major system modules and programs
Fully qualified to perform most programming assignments without close supervision
Fully knowledgeable of programming languages, program design and specification development, programming logic, logic diagrams, testing, debugging and documentation
May perform integration tasks for in-house developed systems and/or purchased software solutions
Improves development and support processes
C#, WPF(Windows Presentation Foundation), SQL
Computer-related or Engineering-related four year College or University Degree (or equivalent)
Two to three years of progressively responsible IT job-related experiences
Knowledge of the latest technology in programming languages, computing hardware & software and current development processes and tools
C++, ASP.NET, ASP.NET MVC, Oracle, WCF, Mobile development experience (Hybrid apps using PhoneGap)
IT experience related to programming, integration or infrastructure
Computer related or Engineering related Masters degree

Information Technology Analyst Resume Examples & Samples

Working directly on application and technical problem identification and resolution Analyzing, designing, building, testing, and implementing application enhancements
Following a structured development methodology
Participating in integrated testing and user acceptance of application or infrastructure components
Performing off-shift pager support
Computer-related four year College or University Degree
Three to six years of progressively responsible IT job-related experiences
Experience in Mainframe TSO, COBOL, CICS, JCL, DB2
Highly motivated individual possessing strong analytical skills, strong communication and interpersonal skills, a high level of accountability, and ability to work within a team environment
Ability to begin working independently
Ability to communicate effectively with work group team members and customers
Business knowledge in Parts Logistics
Experience in Remedy, Core Method/1

Information Technology Analyst Resume Examples & Samples

Act as a liaison to Caterpillar business users in U.S. and with IT System development team across other Caterpillar facilities (mostly in Asia region) to ensure regional team has the required information to perform their tasks
Good knowledge in development, integration assignments without close supervision
Work on complex application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Ensure to follow and adhere to IT Services Management (ITSM) process
Interact with the support Team on a daily basis and provide project status updates to business clients
Act as a single point of contact for business users
Work independently on complex processes and modules that may be used by one or more programs, systems or in support of infrastructure component change management and coordinate with extended team to fix complex issues
Perform integrated testing and customer acceptance testing of system components that requires careful planning and execution to ensure timely, quality results
Perform integration tasks for in-house developed systems and/or purchased hardware and software solutions
Assist customers with documentation, training and usability efforts
Serve as a team member on one or more 6 Sigma projects
Work closely with business customer to detail the technical specification from business specifications
Proficient in using Microsoft Office Suites
Minimum of 3-5 years of programming and support experience in Datastage
Minimum of 3 years of experience in technical specification development, programming logic, logic diagrams, system analysis techniques, testing, debugging, following documentation standards, file design, storage and internal systems
Good customer service in order to deal with internal customers on a daily basis
3-5 years of progressively responsible IT job-related experiences
Knowledge of the latest technology in programming languages, computing hardware & software and current development processes and tools Minimum of 3-5 years of programming and support experience in Datastage

Information Technology Analyst Resume Examples & Samples

The role requires being involved in design, implement and validation of Web Application development using .NET and ColdFusion technologies. In addition to software development ensuring software meets all appropriate design requirements and quality standards
The position requires the ability to work with a diverse group of people
Design, code, test, and debug programs of varying degrees of complexity
Works on application/technical problem identification and resolution
Works on complex programs/subroutines independently or with minimal support from experienced staff
Under the direction of experienced staff, assists in the development of major system modules and programs
Performing integration tasks for in-house developed systems and/or purchased software solutions
Adhering to the development and support processes
C#, ASP.NET, JQuery, Javascript, SQL, MVC 3.0 or above, .NET framework 4.0, HTML 5, WCF
Mobile development experience (Hybrid apps using PhoneGap), Oracle, WPF, ColdFusion

Information Technology Analyst Resume Examples & Samples

Working with vendors on the integration of purchased application(s) and/or infrastructure
3-5 years of SAP BI/BO configuration / project implementation and support experience
Experience in SAP BI Modeling, Extractors , Enhancements, BEx Reporting 7.0,performance optimization and system tuning
Experience in Design and development of Business Objects universes (B.O XI 4.0 version), reports, and integration to web based portals. (Web Intelligence, Info view & Dash boards)
Hands-on experience with Universe and BO Reports Development (Webi, Webi-Rich Reports and BO Explorer)
Minimum knowledge required in Universe Design Tool BO 4.0 version
Good understanding of the APO, EWM,CRM, MM and SD modules
Completed atleast one full-lifecycle SAP BI Implementation
Knowledge on Hadoop is preferred
Knowledge and experience with one or more of the following business processes
Supply Chain
Manufacturing
Product Introduction
Product Support

Senior Information Technology Analyst Resume Examples & Samples

Develop deep expertise of existing application infrastructure
Define common development standards, including frameworks and toolkits, and ensure consistent usage in all projects
Prepare, execute and/or coordinate the execution of system and unit testing
Bachelors degree in computer science, information systems, engineering, or 8-10 years job related work experience
6+ years experience in web based application development, preferably C#.Net
Mastery of SQL and interaction with complex relational databases - Oracle preferred
Experience with any of the following : MVC, Entity Framework, Bootstrap, JQuery, Knockout, Typescript, Coldfusion, Adobe Flex
Source code control methodologies and tools - SVN/GIT
Knowledge of CITA enterprise development guidelines
Familiarity with Caterpillar application infrastructure

Senior Information Technology Analyst Windchill Service Level Management Resume Examples & Samples

Provide assistance to less experienced analysts in the design, programming, debugging, testing, and integration/implementation of complex, medium to large-sized programming tasks
Liaison between India and US-based team members
Lead the issue resolution process with globally located Caterpillar IT support teams and external partners
Share functional knowledge of IT solutions with business partners to support their operational performance
Collect and document functional requirements for new projects or system enhancements
Lead IT implementation projects – coordinate the delivery of work requests with various globally located Caterpillar IT teams and external partners
Provide IT support during the User Acceptance Testing
Create and maintain local IT support processes
Windchill Product Lifecycle Management (PLM) Implementation Experience (3-5 Years)
Java Development Experience (3-5 years)
Project management/team lead experience (1-2 years)
Experience with support or development of applications using Oracle, Windows scripting, Kornshell scripting
Experience with support or development of applications on Linux, AIX, and Windows platform
Good oral communication and interpersonal skills – multilingual (English is key)
Demonstrated skills in development, support and implementation of IT applications, with progressively increasing responsibilities over a period of 8+ years
Experience with Cognos, XML, Query Builder
Knowledge of Caterpillar products, policies, and procedures
New Product Introduction
Technical Information Authoring, Illustrations

Information Technology Analyst Resume Examples & Samples

Participating in integrated testing and user acceptance of application components
Developing customer relationships that strengthen the service delivery and overall effectiveness of the business
Computer or Engineering College or Degree
Previous experience with a similar IT related
Finance / Accounting
IT experience related to programming / integration
Computer or Engineering related Masters degree
Knowledge and experience of ITIL, with focus on incident, problem and change management

Information Technology Analyst Resume Examples & Samples

Create interactive prototypes adhering to a rapid, iterative and collaborative process
Work with Analysts to clarify business requirements and to document functional requirements
Create technical specifications and test plans
Utilise established development tools and standards including C#/VB.net, Javascript, JQuery, HTML5, SQL, Web Services, iOS and Andoid SDK
Utilise data transformation and scripting tools
Build out mobile services across the organisation
Evaluate the performance of an application, testing and implementing appropriate improvements
Maintain existing apps by identifying and correcting software defects in an iterative fashion
Working with Server and Dba teams to design, build and manage the overall environment
Assist with support of existing applications, whilst working to transform them
Bachelors Degree in Computer Science, Information Systems or related field
Self starting and passionate about Information Technology, someone who will be rewarded by finding business value in delivering new IT systems to a large organisation
Strong analytical abilities to evaluate complex technical, business and user requirements to create amazing solutions
Knowledge of systems development life cycle methodologies including agile/iterative/waterfall
Knowledge of relational database concepts and data access techniques are a must
Working Knowledge of application security issues
2:1 degree in Computer Science, Information Systems or related field
Relevant IT working experience
Have an understanding of how designing, develop and implement intuitive, clear, engaging and robust Web and Mobility based solutions and how they can work with Back Office Systems by using Api's and a Web Service Architecture

Information Technology Analyst San Resume Examples & Samples

Competent to perform Infrastructure Planning assignments without close supervision
Plan system infrastructure based on requirements gathered from business partners
Perform integrated testing and customer acceptance testing of Infrastructure and ensure timely,quality delivery of results
Assist business partners with documentation, training and usability
7+ year of experience in IT
3+ years experience with one or more of the following
SAN / NAS Planning, Implementation and Support
Technical Infrastructure Planning / Support of a Global or Regional infrastructure deployments
System implementation experience (Linux and Windows)
Bachelors Degree or equivalent experience with one or more of the following
5-10 Years Storage (SAN / NAS) support, Implementation and Planning experience
5-10 Years experience with complex Windows, Linux (UNIX), and AIX implementations
5-10 Knowledge of network protocols and design

Information Technology Analyst Resume Examples & Samples

Manage instances of QAD locally as part of a Matrix structure team
Provide out of hours support
Diagnose System incidents and problems and drive resolution
Communicate with the Customers & Management status updates as required
Provide information for Customer Relationship Management meetings
ITSM / SLA compliance
Identify, resolve and escalate resource issues
Work with global teams
Improve proactive database monitoring and alerting
Printing – Focus on Printing calls especially QAD .net reporting
Security – Focus on resolving Security grief – Patch’s, Admin Rights, QualysGuard Reports
Risk Management– e.g. components that are out of date, ITSCM, Documentation
Software management in terms of Linux scripting and ensuring that software components throughout the system are kept upto date inline with security requirements
Server upgrades and updates
New user setup troubleshooting
QAD development using progress as appropriate
Support for printing (adding and removing printers as appropriate), print document creation and maintenance through QAD .net reporting
Support Application upgrades and migrations as required (member of larger team)

Information Technology Analyst Resume Examples & Samples

Participating in integrated testing and user acceptance of application or infrastructure components and project plans
Designing and implementing processes, or process improvements, to aid in development and support, or project execution
Working directly with IT, facility, and BU leaders and/or teams on planning, organizing, and coordinating IT tasks on projects and initiatives
Provide proven project management capabilities across the BCP IT division and the rest of the BCP BU organization
Bachelors Degree required in an IT or Business related field
4 years or more of progressively responsible IT/PMO job-related experiences
4 years or more of progressively responsible project management responsibilities, including project planning, development, and training
IT experience related to programming, integration, infrastructure, applications, or project planning
Computer related or Business related Masters degree
PMO practices, such as PM Alliance or YCA methodologies

Information Technology Analyst Resume Examples & Samples

Progressively responsible IT job experience, including 5 plus years supporting an enterprise level network infrastructure (data centers, redundant architecture, LRD, firewalls, etc.)
Experience supporting Cisco based networking equipment and the associated protocols, disciplines and concepts, including 6500 series and Nexus series switches, routers, cable plants, firewalls, LAN, WAN, MAN, TCP/IP, DNS, UDP, DHCP, latency, bandwidth, Voice over IP, QoS, EIGRP, BGP, OSPF, NHRP, PPP, MPLS
Experience troubleshooting network related enterprise application performance problems
Experience troubleshooting general IT related problems such as those involving general applications, desktop, wireless networking, configuration of software, driver problems, etc
Experience running network infrastructure projects
Experience configuring enterprise level DMZ /Low Risk Domain environments, firewalls
Operating Systems background and experience, including Windows, UNIX and Linux is preferred
Experience supporting database administrators is preferred
Strong written and oral communication skills, experience writing technical documentation
The ability to work well in a team environment
5 plus years supporting an enterprise level network infrastructure (data centers, redundant architecture, LRD, firewalls, etc.)
Experience supporting Cisco based networking equipment and the associated protocols, disciplines and concepts, including 6500 series and Nexus series switches, routers, cable plants, firewalls, LAN, WAN, MAN, TCP/IP, DNS, UDP, DHCP, latency, bandwidth, Voice over IP, QoS, EIGRP, BGP, OSPF, NHRP, PPP, MPL
Experience supporting data center converged architecture and server load balancing
Computer-related or Engineering-related four year College or University Degree (or equivalent experience)
Cisco certifications, including CCNA, CCDP, CCNP, etc

Senior Information Technology Analyst Resume Examples & Samples

Provide application architecture leadership for fluid analysis application suite
Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions
Designing and implementing processes, or process improvements, to aid in development and support
6 to 10 years of progressively responsible IT job-related experiences
IT experience related to software development or integration
Working knowledge of Labware's Laboratory Information Management System (LIMS) product
Past work history with Caterpillar dealers and/or customers

Information Technology Analyst Resume Examples & Samples

Supporting and maintain customer hosted environments to include maintenance schedules and upgrades, new installations with guidance
Providing Tier 2 support in accordance with established SLA’s
Interaction with support systems (Zendesk, JIRA, Knowledgebase)
Effectively communicate with distributed client sites
Solve technical problems with guidance from senior staff
Implement dos and shell based scripts with guidance
Bachelor’s degree (Engineering, Computer Science preferred)
1-2 years experience with Windows Servers
Minimum 3 years job related experience
Familiarity with Windows and Linux utilities
Familiarity with TCP/IP and basic network troubleshooting
Ability to troubleshoot server/network issues with guidance
Familiarity with some variant of server monitoring software
Ability to learn new technology quickly
Commitment to delivering excellent customer support
Excellent Time Management
Experience with VMWare Virtualization
Familiarity with PostgreSQL or other relational database variants
Familiarity with Red Hat Linux or other Linux Variants
Familiarity with IIS or Apache

Information Technology Analyst Resume Examples & Samples

Good working Experience in below mentioned technical components
At least two end to end implementations
Experience in Designing and Configuring SAP Net Weaver Exchange Infrastructure Integration Builder and Runtime Component Analysis
Worked experience on Data types, Message types, inbound & outbound interfaces, Message mapping, Interface/Operation mapping, imported IDOCs/RFCs into XI using Integration Repository
Proxy scenarios like Client proxy and server proxy
Mapping Lookups
Java Mapping and XSLT mapping
Configuring adapter engine for different adapters like File, IDOC, RFC, JDBC, SOAP, JMS and HTTP Adapters
Experienced in PI SLD (system landscape design) object creation and transports
ALERTS configuration
ETL and SAP jobs scheduling in the Tidal Scheduler application
UNIX shell scripts for File validation and scheduling jobs in Data Stage
Should have prepared and presented technical architecture presentation
Should have worked on design technical solution
Should have worked on solution architecture
Managing technical deliveries along the team
Planning and effectively utilization team skills for faster technical deliveries
Must have maintained good harmony in the team
Must have prepared and submitted project status to the leadership

Information Technology Analyst Resume Examples & Samples

High Level Language : Cobol
Control Language : JCL
Tools : Endevor, Xpeditor, FILE-AID
OS : MVS - OS390, Z/OS, OS/2
OLTP : CICS
DBMS : DB2, IMS

Senior Information Technology Analyst Resume Examples & Samples

Act as a technical lead for implementation and support groups
Provides project management and leadership, guidance, and assistance to other team members
Obtain and analyze user requests and requirements for feasibility of design and cognizant of time and cost
Work with vendors on integration of purchased application solutions
Performs implementation and integration tasks for medium to large, complex projects
Complex problem identification and resolution, including off-shift and weekend support functions
Assists customers with documentation, training, and usability efforts
Prioritize, manage, and track team workload progress as required
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
Diagnose, troubleshoot, and resolve medium and high complexity network hardware, software, or other system problems, and replace defective components when necessary on/off-shift and during weekends
Bachelor's degree in IT, Engineering required field, or 6 or more years of hands-on network implementation experience
Cisco Certified Network or Design Professional (CCNP or CCDP)
Relevant work experience with medium to large companies
Experience working with converged infrastructure components
6-10 years progressive job related experience required
Expert knowledge in 5 of the following: Cisco NxOS and IOS, Tiered Domains, TCP/IP fundamentals (VLSM/CIDR), Ethernet, QoS, IP Subnetting, Cabling (copper & fiber), OSPF, BGP, VLAN Trunking, VLANs, and switching configuration
Strong ability to identify, interpret and evaluate system and network requirements
Strong ability to troubleshoot issues and make system changes as needed to resolve issue

Information Technology Analyst Resume Examples & Samples

ASP.Net Developer with 4 to 8 years of relevant IT experience
Resource should have minimum 3 Years of experience in MVC 4 and Entity Framework
Resource should have minimum 3 years of experience in Visual Studio 2010/2012 ( C# Programming )
Resource should have worked for 3-6 Months in (Angular JS or Knock Out) and Bootstrap
Resource should have minimum 2 years of experience in JSON/jQuery
Resource should have experience in SQL Server 2008 / ORACLE 11G
Experience in client interaction, requirement understanding and project release
Experience in Logistics domain will be an added advantage
Experience in Visual Studio 2013 will be added advantage
Experience in Test Driven Development (TDD)
ASP.Net Developer with 5 to 8 years of relevant IT experience

Information Technology Analyst Resume Examples & Samples

This individual will be will be responsible for designing, writing technical specifications, coding, and supporting moderately complex software programming applications
This individual must also have strong analytical and problem-solving skills as well as the ability to juggle multiple simultaneous software development projects while keeping track of specific tasks and deadlines
It is also important that you display excellent verbal and written communication and interpersonal skills. Ability to work well individually and within a team environment
A. Twitter Bootstrap
B. Tiles
C. JQuey
D. Spring Batch

Senior Information Technology Analyst Resume Examples & Samples

Assists in the evaluation of business problems and recommends vendor packages vis-a-vis needs
Assists in the evaluation of new personal end user computing packages and equipment and in the implementation and testing of prototypes
Consults with client area management and staff regarding PC and LAN systems and equipment problems or malfunctions, identifies causes, recommends solutions or refers client to appropriate technical area for assistance
Assists in the evaluation of business problems, evaluates and recommends vendor packages vis-a-vis needs, and implements required software

Information Technology Analyst Resume Examples & Samples

BE/MCA Graduate with 4-6 years of hands on in Design and Implementation of SOA Solutions using the following technologies
IBM WebSphere ESB
IBM Integration Developer
XML, XSD and XSLT - Mediation Primitives
Basic understanding of MQ is an added advantage
The candidate must be very strong in communication skills, both written and verbal. should be dedicated and have good attitude towards work, self motivated and willing to take ownership for delivery. Should be able to work independently on development projects. Since the candidate will be part of a first offshore BPM team the expectation to deliver would be high. Should be willing to work on flexible timing's, 9 hours of work time between 8am to 10PM
Good trouble shooting skill and knowledge on fine-tuning WPS jobs and infrastructure. should having Good exposure to industrial standards on IBM BPM
Good customer service in order to deal with internal customers on a daily basis, ability to work independently and as a team
Must be good in spoken/written English communication

Information Technology Analyst Resume Examples & Samples

Tariff / Rate structure
Expertise in JDA TM APIs for master data and transactional operations
Exposure to Load Planning via TM Optimizer and knowledge on strategy / parameter files will be an added advantage

Senior Information Technology Analyst Resume Examples & Samples

Develop SQL Server Integration Services (SSIS) ETL packages to extract data from multiple, diverse data sources throughout the enterprise
Participate in requirement and technical specification sessions and provide clear and professional data analysis and data mapping
Provide support to end users for reports and maintain the ETL processes
Performance tune ETL, stored procedures, and reports to keep databases and applications optimized; identify root causes in case of ETL failures
Work with business partners to provide data interpretation and explore new and creative ways to use business, sales and telematics data to make better, quicker business decisions
Interface professionally with data owners from across the enterprise to determine the best way to access and query data that our business needs
At least five years of experience with programming
At least two years of recent experience in developing ETL scripts, stored procedures and ETL package design and development with multiple database sources in a business production environment
Experience with coding in C# or VB .net within script tasks
Experience with creating data cubes (star schemas) and update existing data cubes
Experience with creating reports and update existing reports (SQL, data analytics)
Strong sense of personal accountability
Excellent analytic and problem solving skills
Ability to learn and apply new technologies quickly and in a self-directed fashion
Must have the ability to work both independently and as part of a team
Excellent communication skills and attention to detail
Bachelor's degree in Computer Science, Computer Engineering or a related engineering field with a strong focus in development
Previous experience working with data in a manufacturing environment context
Significant experience with .NET development in a production capacity

Information Technology Analyst Resume Examples & Samples

Performs implementation and integration tasks for medium to large, complex Cisco network solutions
Complex network problem identification and resolution, including off-shift and weekend support functions
Work with vendors on integration of solutions
Prioritize, manage, workload as required
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary on/off-shift and during weekends
Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Cabling (copper & Fiber), TCP/IP fundamentals (VLSM/CIDR), IP Subnetting, VLAN Trunking, VLANs, Cisco Switching and Routing configuration, OSPF,BGP, Multi Homed environment, GRE/IPSEC Tunnels
1 or more years of hands-on network implementation experience
2 years progressive job related experience required

Information Technology Analyst Resume Examples & Samples

Bachelor Degree with 8 – 10 years of professional experience in Oracle and DB2 database administration
Work as Oracle RAC DBA and provide operational support for SAP database
Worked as DB2 database administration and maintenance
Performance tuning and Troubleshooting for DB issues
Maintenance activities like carrying out upgrades and SAP specific patches
Support the SAP Basis consultants as and when required
Clear Understanding on Oracle and DB2 Database Architecture of Different Versions
In depth experience in Oracle DBA technology with RMAN Backup and Recovery, Dataguard , RAC and OEM 12c/11G
Support production/non production oracle and DB2 database services to ensure the highest standards of availability resilience, integrity, security and performance required by client business
Good Understanding and working exposure on Oracle Grid, ASM and RAC
Good Understanding and working exposure on DB2, file systems, containers, back and recovery
Install, configure and maintain Standalone and Clustered databases
Administration, performance monitoring, tuning, reporting, and root cause analysis
Good Understanding of SHELL scripts
Management, Implement, maintain database design, creation, backups and recovery
Procedures Installation, upgrades, migrations and maintenance of databases - including patching
Able to manage the Oracle Database environments for multiple applications
Assist with High availability and Disaster recovery setup, Database Health Checks and optimization, Monitoring and management setup/configuration, Database and applications security, as well as Backup and recovery
Assess and improve Operational Procedures (including Housekeeping activities)
Perform system health audits to validate system status & report to Basis Team Lead
Weekly housekeeping report
Weekly systems health check reports
Plan growth and changes (capacity planning)
Interface with Oracle Corporation for technical support
Working experience on User/Object Administration
Computer-related or Engineering-related four year College or University Degree
Oracle Database Administration certified

Information Technology Analyst Resume Examples & Samples

Secret security clearance or able to obtain/maintain
Technical degree coupled with at least three years' applicable experience
Able to work and interact with others in a structured / team environment with attention to detail
Possesses good time management skills and be flexible to handle competing work demands
Current Secret security clearance
Bachelor’s or Associate’s degree in Information Technology, Computer Science, or associated discipline
Have experience with DoD Information Technology Portfolio Repository - Department of the Navy (DITPR-DON)

Information Technology Analyst Resume Examples & Samples

Writes or updates software specifications
Creates logical data models based on functional requirements
Troubleshoots and provides technical support and solutions to users
Develops analytical tools for use in the design and redesign of systems
Analyzes detail systems factors; including input and output requirements; information flow; hardware and software requirements; and reliability characteristics
Prepares and updates documentation for new or existing systems
5-8 years of directly related computer systems analysis and/or programming experience

Information Technology Analyst Resume Examples & Samples

Supervise a team through project completion
Plan and perform analytical research, design development and other assignments in conformance with design, engineering and customer specifications
Responsible for major technical/engineering projects of higher complexity and importance
Coordinate the activities of analyst and technicians assigned to specific analytical projects

Information Technology Analyst Resume Examples & Samples

Perform/review, technical security assessments to identify vulnerabilities, non-compliance with IA standards/regulations, and recommend mitigation strategies
Validate and verify system security requirements definitions and analysis and establishes system security designs
Design, develop, implement, integrate IA and security systems and components including networking, computing, and enclaves with differing classifications
Build IA into systems deployed to operational environments
Assist architects and developers in the identification and implementation of information security functions to ensure security policy compliance
Support the building of security architectures
Enforce the design and implementation of trusted relations among external systems and architectures
Assess and mitigate system security threats/risks throughout the program life cycle
Contribute to the security planning, assessment, risk analysis, risk management, certification and awareness activities for system and networking operations
Review certification and accreditation (C&A) documentation, providing feedback on completeness and compliance of its content
Perform system installation, configuration maintenance, account maintenance, signature maintenance, patch management, and troubleshooting of IA systems
Apply system security engineering expertise to system security design process; engineering life cycle; information domain; COTS/GOTS cryptography; identification; authentication; and authorization; system integration; risk management; intrusion detection; contingency planning; incident handling; configuration control; change management; auditing; C&A; IA confidentiality, integrity, non-repudiation, availability, and access control; and security testing
Provide written and oral presentations/briefings to clients on results
Masters degree in engineering, computer science, information management, management information systems or related disciplines
Six or more years of relevant work experience
Relevant working experience at the Defense Intelligence Agency is a plus
Must be self-directed and detail oriented and able to coordinate and work with a dynamic team and multiple stakeholders
Superior written and verbal communication skills, including the ability to compose, write and edit a variety of general business correspondence, management reports, technical presentations, training material, proposals and position papers
Certified Information Systems Security Professional (CISSP) or other related certifications preferred

Senior Information Technology Analyst Resume Examples & Samples

Supervise team through project completion
Plan and perform analytical research, design development, and other assignments in conformance with design engineering and customer specifications
Responsible for major technical/engineering projects of higher complexity and importance than those normally assigned to lower level engineers
Coordinate the activities of analysts and technicians assigned to specific analytical projects
May perform other duties as required
Identify required spare parts, perform contractor’s procedures for dispatching spare parts/field

Information Technology Analyst Lead-jersey City Resume Examples & Samples

7+ years of experience working within and interfacing with Business, QA, and Application Development teams
Experience acting as a Quality Assurance analyst, including compiling test plans, validating IST scripts, coordinating UAT cycles, documenting execution plans, developing UAT scripts, prioritizing defects, and managing stakeholder communication
Must have strong customer service skills, strong problem solving skills and decision making ability, strong written and verbal communication skills, ability to follow policies and procedures, and attention to detail
Proven ability to analyze complex processes and systems
Strong analytical skills and writing skills, to include solid experience in writing functional specifications including those for UI structures and behaviors, Data integration and System calculations and workflow

Information Technology Analyst Resume Examples & Samples

Oversee campus digital media services
2-3 Years of experience
Practical knowledge of video capture, web conference, online collaboration, mobile tech, digital imaging; Linux/Win servers, webservers and databases - MySQL, MS SQL, Apache
Superlative communication skills, both written and verbal
Practical knowledge of accessibility issues regarding digital media in an online environment

Information Technology Analyst Resume Examples & Samples

Competent to perform all development, integration and system administration assignments without close supervision
Provide project management, systems, and/or system administration leadership, guidance, and assistance to other team members
Work on more complex technical problem identification and resolution network system outages and performance issues
Collaborating with server and storage teams to resolve incidents and implement changes
Collaborate with remote onsite support teams to resolve incidents and support local projects
Work independently on complex projects that span multiple infrastructure components (servers, storage and network projects)
Perform integrated testing and acceptance of infrastructure components to ensure timely, quality results
Fully knowledgeable of programming languages appropriate to the platform supported, program design and specification development, programming logic, logic diagrams, system analysis techniques, testing, debugging, documentation standards, file design, storage and internal systems
Design and implement processes, or process improvements, to aid in development and support
Working within Caterpillar incident, change and request framework

Information Technology Analyst Lead-columbus Resume Examples & Samples

7+ years of experience as an IT Business Analyst and Liaison, including experience interfacing with technical and business stakeholders within multiple lines of business, gathering and analyzing requirements, creating use cases, defining and establishing process, reviewing/understanding tasks in project plans, and managing multiple simultaneous assignments
3+ years in the implementation of systems using Agile
Experience in the implementation of IT Solutions and overall knowledge of Infrastructure and System Architecture, Data Management, Systems Integration and SQL
Strong experience/understanding of business process reengineering and business modeling concepts
Proven experience working in projects based on 3rd Party and custom development applications
Strong experience with Third Party Software Configuration

Information Technology Analyst Resume Examples & Samples

Maintain (create / change) master data requests raised from different facilities, ensure data quality and data integrity in the system
Works on data problem identification, provide worldwide customer support and resolution to data inconsistencies, including off-shift support when needed
Works with limited assistance on increasingly complex data tool development, testing and sign-off
Under direction of more senior analysts, assists in the data support and data tool development on system projects and upgrade
Knowledgeable of current system environment, logic diagrams, testing and documentation
Follows established development and support processes
Improve functional support processes when needed
Typically serves as a team member on one or more 6 Sigma projects
Computer-related, Engineering-related or Finance-related four year College or University Degree (or equivalent)
Zero to two years of progressively responsible IT job-related experiences
Pay attention to details, high sense of accountability and responsibility, able to manage own duties including setting priorities
Able to express self clearly and good at English

Information Technology Analyst Resume Examples & Samples

Technical Support
1 o 2 years of experience in technical support and logistics area
Fluent English

Information Technology Analyst Resume Examples & Samples

Hardware support for Dell and Lenovo desktops and laptops including peripherals such as monitors, keyboards/mice, docking stations, and printers
Software support including Operating Systems and user specific applications
Technology refresh of End of Life (EOL) equipment including migration of user specific data and core applications
Maintain hardware inventory for all end user devices including desktops, laptops, and printers
Utilize Service-now ticket system to track any challenges or changes to the IT environment
Configure and troubleshooting mobile devices (Android, iOS)
Other tasks as assigned by Information Technology Manager
Ability to lift and move computer equipment weighing up to 50 lbs
Ability to multi-task effectively in a fast-paced environment
Strong Windows environment skills; including Windows server and office suite
Knowledge of LAN/WAN protocols
Sharepoint experience a plus
Previous hospitality experience a plus

Information Technology Analyst Resume Examples & Samples

Service oriented style with professional presentation skills
Strong technical, analytical and organizational skills required
Must be able to work independently and multitask
Seeking a working knowledge of Micros, F&B POS & networking systems
Technology experience required
Must have prior cash handling experience
Availability to work a flexible schedule where holidays, weekends and some late evenings would be required
Ability to lift, push and pull a moderate amount of weight (approximately 30 lbs.)

Information Technology Analyst Resume Examples & Samples

This position is for someone that relishes facing challenges and delivering solutions. Sales is a very dynamic function that is always looking for improvement. This role collaborates with our sales colleagues in the field and HQ to ensure our retail teams and category teams are working as efficiently as possible
This role will constantly interact with the processes and tools Kraft Heinz uses to manage the retail activities and categories we lead in partnership with our customers
Function as a field advocate by making sure all the different technology tools that our field sales people are using are helping them achieve superior results in the marketplace
Perform project coordination tasks for Sales technology initiatives (new tool or functionality enhancement roll outs)
Support the retail in-store sales team once a technology solution is operationalized, including helping to prioritize issues/tasks and working with Sales Team Tech power users and Sales Operations leads on opportunities to improve and streamline
Facilitate effective communication and collaboration between teams
1-3 years of experience in technology or sales related fields
Superior learning agility when faced with complex mental and human challenges
Proven track record leading projects using Waterfall and agile project management methodologies
Bachelor’s degree in engineering or business administration required. Advanced Degree or Certification desirable
Advanced analytical capabilities

Information Technology Analyst Resume Examples & Samples

The Business Analyst is responsible for documenting high level business requirements and translating them into detailed specifications in order to support a portfolio of projects, including capturing and processing business partner requests for change
The Business Analyst also assists the business in determining which requirements can be automated and how they are integrated with other business and technical processes
The BA also works with Business Partners and Project Management Office to make sure requirements for each area are met in a timely and well defined manner
The Business Analyst provides consultation as required through project life cycle
The Business Analyst selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes, established practice and the characteristics and culture of those providing the requirements
The BA specifies and documents requirements, ensuring testability and traceability back to source. The role also works with business partners and quality assurance in defining acceptance tests
The Business Analyst participates broadly during the idea and project inception phase, driving early solution activity
Additionally, the BA teams with the business partners, business technology partners, and solution architects to document proposals and create RFx documents, often performing complex systems process analysis, design, and simulation
The BA will provide input and support to planning and prioritization for business and/or IT process related activities
He/she will identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures and plan the transition to a new process
Work with end-users, business partners, senior management, and suppliers to define business requirements for defect resolution, process improvement, or solution development
Maintain a detailed working knowledge of the assigned area's systems, organization, and business processes
Perform analysis of changes to policy or laws to identify process impact and business requirements
Lead creation of project requirement gathering phase
Process the origination documents for projects
Maintain requirement traceability through the life of the project
Facilitate process design sessions, document session outcomes
Model solution processes based on findings through use case scenarios, workflow diagrams, and data models
Support the project team in translation of portfolio / project specifications into technical specifications and detailed design documents
3+ years of experience working in an enterprise-size IT environment
Hands-on experience with business requirements gathering/analysis
Skilled in business writing and project documentation standards
Possesses knowledge and experience leveraging both IT solutions and business process improvements
Experience in areas of process management, project management, and performance management
Demonstrated process improvement and implementation skills
Strong negotiation, influencing and consulting skills
Demonstrated customer focus – ability to evaluate decisions through the eyes of the customer; ability to build strong customer relationships and create processes with customer viewpoint
Deep experience as an analyst exhibiting strong problem solving skills, communicating in a clear and succinct manner and effectively evaluating information/data to make decisions
Experienced Change Agent – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways
Ability to operate with significant autonomy and latitude to meet business objectives
Exceptional interpersonal and communication skills with the ability to communicate with all levels of associates in the organization
Proven ability to work effectively in a team setting as well as independently with minimal error and guidance
Excellent planning and organizational skills with an ability to understand the long-term ( "big picture ")
Masters or other advanced degree, ideally in an IT or Business area
The SAP Work Management Business Analyst, is responsible for partnering with Internal Business clients and Information Technology team to deliver business solutions
The responsibilities include aligning with business users to define and document business requirements and objectives. Work with the Information Technology department in the creation Functional Documentation to meet the business need
Creation of Testing scenarios and Test case, Test Data and perform Test execution
Candidate will also have the ability to make configuration and administration changes to SAP Work Management and other 3rd Party Field solutions e.g., ABB Service Suite
The candidate will be engaged on the Field Services Solutions (FSS) Program. The program is responsible for delivering Work Orders to Field Personnel and the corresponding SAP Work Management. Solutions include new and improved forms for field employees and field contractors
The program also includes bringing on additional business units onto the SAP and Service Suite platforms. Experience with SAP maintenance plans and SAP Measurement document/points would be an added benefit
Sting within. Integration between ABB Service Suite and SAP. Required to support the testing process throughout the FSS project; to develop test scripts / scenarios / execute te
5+ years of experience with SAP Work Management, including SAP work orders and Data management
5+ years of strong experience writing requirements documentation
Excellent communication skills (oral and written) including ability to communicate verbally and in writing technical concepts to all audiences Expert level client interactions, facilitation skills
Practical experience in gathering client requirements, user stories, Use cases, data mapping and data analysis
Experience with Mobile Work Management Applications like ABB Service Suite or similar vendor Field Management software
Experience with Detailed knowledge of IT principles, methods, and practices in the assigned specialty area
Experience with field device usage and related field management software packages
Experience with interpretation of business/functional requirements
Experience delivering Requirements and Functional documentation and procedures
Performed analysis using a variety of analytical methods
Proficiency in information and data management Knowledge of quality assurance principles, processes and testing requirements
Maintain application configuration parameters and system related documentation
Support Project management functions by adherence to Risk, Issue, Change request and Defect tracking processes
In-depth knowledge of the specific application(s) and technologies supported
Experience with the following is a plus: ABB Service Suite 9.3, Client ALM, GPS, and Field computing Devices
Experience in Utility Industry is a bonus
Experience with Microsoft Office and SharePoint

Information Technology Analyst Resume Examples & Samples

Computer-related or Engineering-related four years College or University Degree
2 years of large, multi-tier architecture application support experiences
Understand manufacturing process and can collaborate with manufacturing business partners
Basic knowledge on SQL Programming and Database
Basic knowledge on Server and Network
Basic knowledge on PLC and Automation Technology
Knowledge on PC support
Strong communication and coordination skills
Strong business acumen on Manufacturing
Strong technical skills on Oracle or Linux
Experience on Digital / Smart Manufacturing

Information Technology Analyst Resume Examples & Samples

Provide system administrator level expertise for key infrastructure including the installation of new software releases and system upgrades, evaluate and install patches, while also resolving software related problems. Work to ensure system backups are performed and also monitor performance and configuration to ensure data integrity
Participate and help lead technical research, development, and enhancements to enable continued innovation and improvement within the infrastructure and help ensure that operating systems, software systems, and related procedures adhere to organizational values while also maintaining current knowledge of commonly used concepts, practices, and procedures
Recommend and develop security measures as it relates to distributed systems administration to protect information against unauthorized modification or loss within mission-critical applications and tools utilized throughout all core administrative business units that enable effective and efficient institutional processes across the University

Information Technology Analyst Resume Examples & Samples

Working knowledge of Windows desktop operating systems, Microsoft Office products, Microsoft WDS & Server Operating Systems
A+, Network+ certifications
Experience with GPON & fiber predominant networks

Information Technology Analyst Resume Examples & Samples

Recommend Design enhancements on current application/services to improve reusability by following enterprise SOA guidelines
Adhere to Caterpillar Enterprise Architecture guidelines for new and existing functions
Database maintenance
Development Consulting
Release Coordination, implementation and deployment of Portal software
At least 5 years of IT development experience
5 years working with Java, JavaScript, JSP, JQuery, HTML, SQL, SOQ, WebServices, Spring, and /or Hibernate
3 year experience with Java development tools (RAD, Eclipse, etc)
Experience with data analysis and integration
Understanding of Firewall, Network and Storage
Introscope Monitoring
Good Interpersonal skills
Good knowledge of Caterpillar policies and procedures, and a general understanding of Caterpillar’s organization

Information Technology Analyst Resume Examples & Samples

Manage your own time effectively and coordinate others and/or contractors
Build collaborative relationships with the multi-functional team you need to interact with
Build your own capability and knowledge through on the job experience, and coaching and training
Attach your CV in English (include examples of the challenging experiences you have had both within and outside

Information Technology Analyst Resume Examples & Samples

Set up Informatica software infrastructure including Metadata Manager, Informatica Big Data Edition, PowerCenter, Informatica data quality, including system management and change management processes
Assess new data integration software products and product upgrades, provide high level implementation and upgrade plans
Develop software product roadmaps and capacity plan
Design and implement software product deployment infrastructure
Design, develop, test, implement and support system management processes and procedures
Design, test and implement Disaster Recovery procedures for data utility software and participate in Sun Life Disaster Recovery tests
Provide product and environment support and administration for data integration software
Provide software usage support to end users and IT developers for all software supported by the Data and Business Intelligence team
Keep abreast of technology landscape and industry trends pertaining to business intelligence and data integration technologies
Provide timely updates to Manager, co-workers, project managers and business users
Ensure data integration software environments are current, well supported and meet predetermined service level
Ensure data integration software is positioned properly to support the growing functional and capacity need of Sun Life
Ensure project deliverables are of good quality and delivered on time within budget
Ensure information resource management best practices and guidelines are followed
Ensure company and department policies are followed

Information Technology Analyst Resume Examples & Samples

Support an enterprise level network infrastructure
Support Cisco based networking equipment and the associated protocols, disciplines and concepts, including 6500 series and Nexus series switches, routers, cable plants, firewalls, LAN, WAN, MAN, TCP/IP, DNS, UDP, DHCP, latency, bandwidth, Voice over IP, QoS, EIGRP, BGP, OSPF, NHRP, PPP, MPLS
Troubleshoot network related enterprise application performance problems
Support data center converged architecture and server load balancing
Troubleshoot general IT related problems such as those involving applications, desktop, wireless networking, configuration of software, driver problems, etc
Manage network infrastructure projects
Configure enterprise level DMZ /Low Risk Domain environments, firewalls
Work on more complex technical problem identification and resolution, including responding to off-shift and weekend support calls
3-5 years supporting enterprise level network infrastructure
Computer-related or Engineering-related four year college or University Degree OR three to six years of progressively responsible IT job-related experiences
Operating Systems background and experience, including Windows and Linux

Information Technology Analyst Resume Examples & Samples

Assist content owners in site development and maintenance
Document Web content solution features
Edit client training manuals, and other communication materials
Communicate with clients via established protocols
Provide quality customer service and problem ticket resolution
Develop and maintain expertise on functionality of all web content solutions
Provide site administration support for all web content solutions
Assist in developing templates, content editors, and forms
Assist in developing enhancements to all web content solutions
Assist in Web site implementations, including the migration of existing Web sites from one solution to another
Communicate system change events with central IT and departmental IT support
Perform other duties as directed by a project leader, director, or executive director
Bachelor's degree and 0-2 years in a technology environment
Superior communication skills, both written and oral
Proficiency with Microsoft Office: Visio, Excel, Word, and PowerPoint
Bachelor’s degree in Information Systems or related field
2-4 years in a technology support position
Practical experience with graphics editing programs, site setup, site configuration, site publishing, WordPress, OmniUpdate Campus, HTML, XHTML, CSS, JavaScript, Web development software (ex: Dreamweaver, Contribute), Velocity templating language
Work experience in a higher education environment
Knowledge of LSU and its policies and procedures

Information Technology Analyst Resume Examples & Samples

Building and managing the development and maintenance of business system applications to manage institutional information and enterprise content
Assisting in the coordination of projects by planning and reviewing work
Participating as a member of the project team to capture and document the requirements of the project
Implementing new and enhanced systems or packages, including design, programming/creation, debugging, installation, documentation and first level testing
Supporting and training other members of EASI in new technology to fulfill their responsibilities
Act as single point of contact for clients
Analysis of client's business requirements (both institutional and local) including recommending the establishment or modification and improvements to client’s business procedures, products/systems and schedules
Supporting both institutional and local systems

Information Technology Analyst Resume Examples & Samples

End to end Shipment Order cycle
Exposure to Load Planning via TM Optimizer and knowledge on strategy / parameter files
Knowledge of JDA TM APIs for master data and transactional operations

Information Technology Analyst Resume Examples & Samples

4-6 years of solid Datastage experience, good trouble shooting skill and knowledge on fine-tuning Datastage jobs and database infrastructure. Should have extensively worked in ETL and integration, having good exposure to industrial standards on Datastage/Integration. Person should have good communication skills. Should be able to handle a team of 15 – 20 member integration resources, ensuring SLA and project commitments are met. Should be able to get the right team member together to resolve priority incidents. Willing to work in shift rotation. Resource will be engaged 50% of time for development and 50% time for support related activities
Strong technical skills in designing datastage jobs (Parallel, Sequence). Should be able to provide solution to random scenarios and aware of the parallelism & partitioning techniques in datastage
Strong skills in Unix commands. Additional knowledge in shell scripting would be beneficial
Ability to understand the requirements from Functional / Technical Spec
Good SQL coding and querying skills
Intimate knowledge in combine/sort/aggregate/transform data
Schedule, compile, and run DataStage jobs efficiently
Intimate knowledge in interpreting XML document
Skills in database and data warehouse design principles
Able to create reusable objects and job templates
Experience in testing, debugging skills, and troubleshooting support and development issues

Information Technology Analyst Resume Examples & Samples

The ideal candidate for this entry level position will have previous IT help desk or similar systems support experience
Hotel IT or Operations experience a plus
Associate's degree in a related field preferred
CompTIA A+ certification preferred
CompTIA Network+ certification preferred
Knowledge of general network and TCP/IP required
Candidate must have basic PC and Server troubleshooting experience
Must be proficient with Microsoft O/S, Apple O/S-iOS, and other major O/S
Wireless networking architecture and troubleshooting

Information Technology Analyst Resume Examples & Samples

3+ years experience in a technical support or network administrator role
Proficient in configuring, maintaining and troubleshooting Microsoft Windows 10 and 7, as well as
Proficient in configuring & troubleshooting TCP/IP Networks. Experience with multi-site WANs
Provide help desk support to end users at the Business Unit, Sales Channel and Dealer network as
Ensure adherence to standards for physical security, system security, network security, anti-virus,

Information Technology Analyst Resume Examples & Samples

Associate's degree in a related field a plus
Knowledge of general network and TCP/IP
Must be proficient with Microsoft O/S required
Wireless networking architecture and troubleshooting knowledge is a plus

Senior Information Technology Analyst Resume Examples & Samples

Provide training and targeted on-site support to internal customers (prime product schedulers, PDC planners) deploying S&OP on HANA solution. This incorporates production planning and integrated RCCP processes to Caterpillar manufacturing facilities in Asia as part of Caterpillar’s monthly S&OP process
Provide support to Asia based Prime Product planners, Attachment schedulers, and Production Distribution Center (PDC) planners in the monthly S&OP process utilizing S&OP on HANA and SAP Navigator+ solutions
Prepare, execute, and coordinate data loading, data verification/validation, user acceptance and system integration testing related to S&OP on HANA configuration, per internal team processes
Configure enhancements and upgrades that improve the S&OP on HANA solution for internal customers, worldwide. Collect and document functional requirements for new projects or system enhancements
Serve as liaison between the users and Caterpillar’s Global Information Services department to communicate technical problems and initiate enhancements
Support each facility in all associated S&OP system needs (S&OP on HANA, SAP Navigator+, Prime Product Forecasting [PPF], and Caterpillar Scheduling Network (CSN))

Information Technology Analyst Resume Examples & Samples

Support IT team members with various departmental functions
Assist the project manager on projects and assignments
Proactively assist with project-related issues
Assist in developing scope and schedule for assigned projects
Compile and develop status reports
Update tracking reports and maintain files for due diligence and financials
Assist with the coordination schedules, manages meetings and agendas
Assist with the IT layout of presentations, reports, and statistical tables
May conduct and will document all weekly meetings
Design, develop, and maintain IT solutions for various departments throughout EDPR NA
Assist members of other departments with their minor projects and initiatives
Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands, and timelines
Proactively meet client and project requirements in a timely and cost effective manner
Assist with the organization and maintenance of IT communication with internal customers
Maintain day-to-day communication with internal business clients
Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development solutions project based planning documents such as scope documents, and client services communications
Provide status reports to project stakeholders
Bachelor’s degree in Computer Science, Information Technology, or a related field
Prior experience in an IT (or technical) business environment
Advanced knowledge of Microsoft Word, Excel and Microsoft Project (or similar)
MS Power BI experience preferred
Bilingual in English/Spanish a plus

Information Technology Analyst Resume Examples & Samples

Degree or major in Computer Science
Healthcare technology experience
Project management or implementation experience
Experience with imaging applications
At least 5 to 7 or more years of previous work related experience
Strong communication, interpersonal and analytical skills to effectively collaborate, build relationships and manage change

Information Technology Analyst Resume Examples & Samples

Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
Assist and support the implementation of the hotel’s strategic technology plan as required
Ensure a high level of operational stability for property based technology
Provide assistance with all incident management items, prioritizing and completing
Recommend improvements to established incident management processes
Ensure that user problems are addressed in a manner consistent with current Service Level Agreements
Assist with developing and implementing a technology related Disaster Recovery Plan
Assist with implementing backup and emergency procedures to ensure integrity of programs and data at all times
Provide 7 x 24 support for mission critical systems as outlined in the service escalation document
Ensure compliance with established standard operating procedures, systems security, contingency plans, internal controls and standards and implement and support best technology based practices
Liaise with software and hardware vendors on a regular basis to remain current with technology changes and suggest improvements or enhancements as required
Develop and maintain close working relationships with all supporting departments
Follow and ensure compliance with all corporate and hotel policies and procedures
Participate in hotel committees as required
Perform any other job related duties and projects as assigned
Bachelor’s Degree Information Technology or in a related discipline required
Microsoft, Cisco and A+ Certifications are strongly preferred
Minimum of 2-3 years experience working with hospitality industry technologies is strongly preferred
Proven ability to perform work in a safe, prudent and organized manner
Proven ability to focus attention on customer needs, remaining calm and courteous at all times
Demonstrated strong communication and interpersonal skills
Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
Proven ability to work efficiently in a demanding and fast paced environment
Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, weekends and public holidays is required

Information Technology Analyst Resume Examples & Samples

Bachelor’s Degree from an accredited college or university plus 5 years of task related experience
Or 10 years Operational experience in a military communications or military operational test environment. Also experience in tactical & strategic implementation of the Systems Under Test, Systems Under Evaluation and Concepts & Capabilities
An understanding of reading and interpreting the Test Resource Plans from Army Test & Evaluation Command ( ATEC)/ Director, Operational Test and Evaluation ( DOT&E), along with Modified Table of Organization and
Current Active Secret Clearance is required

Product Lifecycle Management Information Technology Analyst Resume Examples & Samples

5+ years of experience in the use or development of the Product Lifecycle Management (PLM) software
5+ years of experience in Information Technology (IT) infrastructure
Ability to use a variety of software products, including Microsoft Office and Outlook and information systems, such as CDMS, CITIS, SWSNET, and Teamcenter
Ability to comprehend and succinctly summarize, communicate, and document technical issues
BA or BS degree in Engineering or Computer Science preferred
Siemens Teamcenter or NX Certification preferred

Information Technology Analyst Resume Examples & Samples

Experience with planning and performing analytical and engineering research
Ability to coordinate the activities of technicians assigned to specific analytical projects
HS diploma or GED and 6 years of experience with systems analysis, AA or AS degree and 4 years of experience with systems analysis, BA or BS degree and 2 years of experience with systems analysis, or MA or MS degree
DoD 8570 Compliance IAT Level II Certification prior to start

Information Technology Analyst Resume Examples & Samples

Bachelor’s degree in Computer Science, Information Technology, human computer interaction, education or the equivalent combination of education and experience are required. Masters in preferred
Experience managing Linux or Microsoft servers is required
A minimum of three years of relevant experience in customer service, assistive technology or related field or an equivalent combination of education and experience is required. Experience in higher education preferred
Experience in working with and assisting in the development of user requirements and specifications, and understands and incorporates accessibility and universal design elements
Experience and familiarity with administering, Windows Server, SQL Server, IIS, Linux, Tomcat, and Apache HTTP Server
Experience and familiarity with administering .Net and Java-based web applications. Able to work with XML, LDAP queries, Shibboleth and AD or LDAP-based directory services
Experience with academic and support applications. Experience with applications in support of teaching and learning is preferred
Excellent customer service skills and ability to build strong customer relationships; possess strong analytical and problem solving skills with the ability to quickly adjust plans according to customer’s needs. Ability to work collaboratively with ITS staff to foster creative solutions as well as sharing of technical knowledge
Ability to manage multiple priorities, learn new technologies, and work both independently and as part of a team. May also supervise students
Experience with enterprise-level systems in a large-scale environment is desirable
Work within a team of system administrators, project managers, faculty support specialists and other technical support staff that design, develop, implement, and maintain academic, support, and interactive applications as needed, with an emphasis on accessibility, security, upgrades, and user support
Maintain and create documentation and procedures for the entire lifecycle of services/applications
Present to target audiences, communicates with users from across the university, and assists with subject matter experts
Review statistics and monitor analytics for site health
Mentor and teach junior staff and student employees on academic application, mobile, and web development and application administration

Associate T&E Information Technology Analyst Resume Examples & Samples

Performs analytical work in support of testing, evaluation, and certification of DoD IT/NSS related to networks, systems, and equipment. Incorporates DoD interoperability directives and instructions in all T&E processes. T&E support areas include developmental, operational, standards conformance, capability, and interoperability covering the broad spectrum of DoD, Federal, and Government IT
Recommends adjustments to the T&E process or detailed procedures, if appropriate
Developmental T&E junior-level candidates for these ITA positions should have some relevant and recent DoD Developmental experience and knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires some knowledge of customary Developmental approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Interoperability T&E junior-level candidates for these ITA positions should have some relevant and recent Interoperability experience and knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires some knowledge of customary Interoperability Certification approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Operational T&E junior-level candidates for these ITA positions should have some relevant and recent Operational Test experience and some knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires some knowledge of customary Operational T&E approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Department of Defense Information Network (DoDIN)/Unified Capabilities (UC) Interoperability T&E junior-level candidates for these ITA positions should have some relevant and recent DoD UC information technology interoperability certification experience and some knowledge and can apply this unique knowledge in the development, testing, evaluation and deployment of DoD UC products. Work also requires some knowledge of the complex UC Interoperability Certification processes and approaches, an in-depth understanding of the UC Approved Products List (APL) and using and testing UC candidate products to the Unified Capabilities Requirements (UCR) document
Recent JITC Operational Test and Evaluation Guidebook Information Assurance Training is highly desired
Active U.S. Government (DoD) Top Secret clearance and SCI with Polygraph
Some recent experience Unified Capabilities (UC) Interoperability T&E experience is highly desired
Some recent experience in DoD Logistics, Healthcare and/or Financial Systems T&E experience is highly desired

T&E Information Technology Analyst Resume Examples & Samples

Follows and applies common T&E processes that include identify requirements, verify user needs, develop evaluation approach, collect data, analyze data, and report on findings. Reviews, analyzes, and evaluates IT system operations. Reviews and analyzes blueprints, schematics, and technical drawings, diagrams, and specifications
Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Relies on manual methods and automated test tools to execute the T&E assessment then collects and analyzes the data. Inspects, tests, and measures data that is produced or consumed. Must be able to document, notify, brief, and discuss results. Records all initial findings and documents final test results in a designated formal cybersecurity report. Accounts for anomalies and errors found in testing, notifies customers and management, and may help analyze and/or correct problems
Developmental T&E candidates for these ITA positions should have relevant and recent DoD Developmental experience and knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires knowledge of customary Developmental approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Interoperability T&E mid-level candidates for these ITA positions should have relevant and recent Interoperability experience and knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires knowledge of customary Interoperability Certification approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Operational T&E mid-level candidates for these ITA positions should have relevant and recent Operational Test experience and knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires knowledge of customary Operational T&E approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Department of Defense Information Network (DoDIN)/Unified Capabilities (UC) Interoperability T&E mid-level candidates for these ITA positions should have relevant and recent DoD UC information technology interoperability certification experience and knowledge and can apply this unique knowledge in the development, testing, evaluation and deployment of DoD UC products. Work also requires extensive knowledge of the complex UC Interoperability Certification processes and approaches, an in-depth understanding of the UC Approved Products List (APL) and using and testing UC candidate products to the Unified Capabilities Requirements (UCR) document
Information Technology Infrastructure Library (ITIL) certification
A good understanding of industry and Government best practice test methodologies used to reduce and analyze test and evaluation data
Ability to analyze data and build reports that clearly articulate findings and results
Have Security +, Network +, SSCP, or CISSP certification
Knowledge of JITC IT Interoperability T&E processes and methodology for IT systems, products and applications
Lean Six Sigma certification
DoD and MILDEP Service DT/OT experience highly desired

Senior T&E Information Technology Analyst Resume Examples & Samples

Conducts and may oversee testing of systems, technologies and products. Responsible for the design and implementation of test procedures to determine if standards, requirements and criteria are met
Interoperability T&E candidates for these ITA positions should have relevant and recent Interoperability experience and knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires knowledge of customary Interoperability Certification approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Operational T&E candidates for these ITA positions should have relevant and recent Operational Test experience and knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires knowledge of customary Operational T&E approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Department of Defense Information Network (DoDIN)/Unified Capabilities (UC) Interoperability T&E candidates for these ITA positions should have relevant and recent DoD UC information technology interoperability certification experience and knowledge and can apply this unique knowledge in the development, testing, evaluation and deployment of DoD UC products. Work also requires extensive knowledge of the complex UC Interoperability Certification processes and approaches, an in-depth understanding of the UC Approved Products List (APL) and using and testing UC candidate products to the Unified Capabilities Requirements (UCR) document
Experience in T&E of Federal, DoD Military or Agency NSS & IT is highly desired
Experience in more than 1 DoD system and capability such as DoD Financial Systems, Homeland Security Systems, DoD Tactical Data Link Systems, DoD C2 Systems, UC and DoD Force Application/Force Protection Systems T&E is highly desired

Medical Systems OT&E Information Technology Analyst Resume Examples & Samples

Performs analytical comsec/cryptographic work in support of testing, evaluation, and certification of DoD IT/NSS related to networks, systems, and equipment. Incorporates DoD interoperability directives and instructions in all OT&E processes
Conducts and may oversee OT&E of systems, technologies and products. Responsible for the design and implementation of OT&E procedures to determine if standards, requirements and criteria are met
Recommends adjustments to the medical systems OT&E process or detailed procedures, if appropriate
Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Relies on manual methods and automated test tools to execute the OT&E assessment then collects and analyzes the data. Inspects, tests, and measures data that is produced or consumed. Must be able to document, notify, brief, and discuss results. Records all initial findings and documents final test results in a designated formal cybersecurity report. Accounts for anomalies and errors found in testing, notifies customers and management, and may help analyze and/or correct problems
Operational T&E mid-level candidates for this ITA position should have relevant and recent JITC IT System OT&E experience and knowledge and can apply the knowledge in the development, testing, evaluation and deployment of DoD communication systems, platforms, capabilities, and applications. Work also requires knowledge of customary OT&E approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems, and latest trends in related IT and Computer technologies
Experience in medical systems OT&E of Federal, DoD Military or Agency NSS & IT is highly desired
A Defense Acquisition Workforce Improvement Act (DAWIA) test and evaluation
Ability to read IT system and capability required acquisition requirements documents and develop test plans and procedures that support customer go or no-go decisions. Test plans and procedures would be developed to ensure test and test data is repeatable
Ability to analyze data and build reports that clearly articulate medical systems findings and results
SCRUM certification
Recent JITC OT&E Guidebook Information Assurance Training is highly desired
Experience in using Design of Experiments (DoE) and Science Based Test Design (SBTD)
DoD and MILDEP Service medical systems OT&E experience highly desired
Recent experience in DoD Logistics, Healthcare and/or Financial Systems T&E experience is highly desired

Cryptographic OT&E Information Technology Analyst Resume Examples & Samples

Follows and applies common OT&E processes that include identify requirements, verify user needs, develop evaluation approach, collect data, analyze data, and report on findings. Reviews, analyzes, and evaluates IT system operations. Reviews and analyzes blueprints, schematics, and technical drawings, diagrams, and specifications
Recommends adjustments to the OT&E process or detailed procedures, if appropriate
Experience in OT&E of Federal, DoD Military or Agency NSS & IT is highly desired
A good understanding of industry and Government best practice OT&E methodologies used to reduce and analyze test and evaluation data
Recent knowledge and the ability to use JITC developed test and analysis tools such as JANETT and JDMT is highly desired
DoD and MILDEP Service OT&E experience highly desired
Recent experience Unified Capabilities (UC) Interoperability T&E experience is highly desired

Senior Information Technology Analyst Resume Examples & Samples

Regularly engage with leaders and staff from all business functions at the Stafford facility and with key staff at the Aurangabad, India facility to understand their business and their IT needs
Gather and document business requirements for IT projects or system enhancements
Coordinate the delivery of IT projects by brokering the services of various globally located Caterpillar IT teams and external partners
Manage the portfolio of all IT projects at the Stafford and Aurangabad facilities, ensuring that project teams meet their project deliverables and timelines
Be primary point of contact for escalation of IT issues at the Stafford facility. Lead the issue resolution process with globally located Caterpillar IT support teams and external partners
Assist with development of Strategic System Roadmaps for both the Stafford and Aurangabad facilities
Very good written communication and documentation skills
Good oral communication and interpersonal skills
High customer focus
Good planning & organizing skills
Experience required in at least 2 of the following areas
IT System integration
Data Modelling
Design and implementation of Distributed Applications (Web, Java)
ERP business/system knowledge (SAP, QAD MFG/Pro)
Manufacturing background desired but not critical

Information Technology Analyst Resume Examples & Samples

Planning and execution of projects ranging from software development; hardware acquisition, installation, and retirement; to building infrastructure O&M projects
Eliciting requirements, assessing risks, identifying dependencies, developing plans and schedules to meet the customers’ requirements, briefing stakeholders and obtaining approvals, working with acquisition personnel, interacting with stakeholders throughout project execution, and coordinating the performance of multiple functional teams
Management of projects for programs utilizing the Agile methodology, aiding in the development or revision of policies and standard operating procedures, and overseeing the return of government-furnished equipment (GFE) from offsite contractors
Bachelor's degree with 4 years of accredited institute in an area applicable to this position (e.g. information systems, computer science, math, or engineering)
Experience managing tasks, priorities and schedules for small to medium-scale projects
Experience using technical knowledge to identify dependencies and technical risks
Excellent verbal and written communication skills, to include briefings/presentations and interactions with customers and superiors
Excellent stakeholder management skills
Experience with the rules of governance and project life cycle methodologies and adapting them to meet Sponsor business needs
Experience with risk management
Experience with DoD information security policies and regulations
Experience with Agile development

Information Technology Analyst Resume Examples & Samples

Working directly and independently on application / technical problem identification and resolution, including off-shift and weekend support functions
Leading in integrated testing and user acceptance of application or infrastructure components
Designing, developing, testing, and implementing Java applications and processes, or process improvements, to aid in the manufacturing and support operations for Reman MS facilities　
Develop system documentation (technical and user)　
Work directly with internal business partners to gather and document requirements for new systems or needed modifications to existing systems
Computer-related or Engineering-related four year College / University Degree or 2 years of development experience writing Java applications
Experience working independently on complex Java applications
Experience with SQL and a relational database
Must be able to communicate effectively in English (verbal and in written)
Computer Science degree
Oracle database experience
Knowledge and experience with one or more of the following business processes: Supply Chain, Manufacturing / Remanufacturing, Product Introduction, and Product Support

Information Technology Analyst Resume Examples & Samples

Knowledge of wireless networks, network fundamentals, and unified communications
Experience with Cisco networking and Cisco Communications Manager (CallManager)
Experience with Mobile Heartbeat, Microsoft Lync or Skype for Business
Ability to interact with physicians and clinicians at all levels
At least 3 to 5 or more years of previous work related experience

Associate Information Technology Analyst Resume Examples & Samples

An analytical problem-solver
Knowledgeable about business and a good communicator
Intellectually curious and ready to learn
Committed to your business partners’ success
Script, test, and debug platforms of varying degrees of difficulty
Work on technical problem identification and resolution, including off-shift and weekend support functions
Work with limited assistance on increasingly complex problems
Under direction of more senior analysts, assist in the deployment or integration of major systems and architectures
Knowledgeable of current operating environment, logic diagrams, testing, debugging and documentation
Follow established support processes
Relevant degree or equivalent experience
Knowledgeable of current infrastructure technology and trends including one or more of the following: hardware, operating systems, application platforms, database administration or networking
Developing knowledge of Caterpillar policies and procedures and a general knowledge of the Caterpillar organization
Associates or Bachelors Degree in any technology related field
Windows, LINUX, or POSTGRESQL
Documented experience with root cause analysis
Dedicated to exceeding the expectations of internal and external customers

Information Technology Analyst Resume Examples & Samples

Demonstrated ability to work effectively with faculty, staff, and students to provide technical support, consultation, and training for client / server systems
Demonstrated ability to communicate effectively in writing, particularly with regard to the development of manuals, procedures, instructional materials and reports
Demonstrated ability to communicate complex information so that it is understandable to novice computer users
Demonstrated ability to create project plans and delegate project tasks and responsibilities
Demonstrated knowledge of desktop operating systems and server databases
Demonstrated experience developing web applications using Microsoft .Net, JavaScript, and similar programming languages
Ability to work in a diverse environment
Education/training: Bachelor’s degree in computer science, information systems, or related discipline, or equivalent work experience required
Work experience: Considerable supervisory experience and demonstrated ability to work with computer-based multimedia products and web applications
Licensure, registration, or certifications: Vendor sponsored certifications

Senior Information Technology Analyst Resume Examples & Samples

Owns technology implementation and delivery. Ensure projects are delivered on time, on budget and with required quality
Accountable for project intake and estimation
Work closely with the Architect and the Director, DBIS Technologies during the concept phase of project to define project delivery approach, methodology
Accountable for the technical leadership from project initiation to implementation. Ensures all technical requirements are defined and chosen technologies meet both business and technical requirements
Ensure technologies delivered meets performance, reliability, recoverability requirements
Ensures that standard and best practice for project and program management processes are applied to plan, and execute initiatives with high complexity and risk
Lead and guide technical resources and serve as an escalation point for delivery issues
Handles vendor engagement, contracts and management
Creates/Enhances technology evaluation methodology and implementation processes, in concert with CMMI framework
Successful transition of new technologies to operation
Effectively coach/counsel others and provide feedback to improve performance
Strong technology background specializing in Business Intelligence, Data Warehousing, Data Integration, Analytics and Big Data
Experience with Sun Life organization and technology infrastructure, policy, process and procedures
Experience in delivering new technology selection, delivery and technology renewal projects
Experience in working with vendors, external consultants, internal technology suppliers in matrix organization
Experience in technology evaluation methodology and ability to lead technical requirement
LI-AD1

Information Technology Analyst Resume Examples & Samples

Develop and support custom user interfaces, stylesheets, batch processes, and integrations for the ACM application
Provide development expertise to design, code, debug, test, and integrate/implement complex, medium to large-sized
Work closely with Caterpillar support and development teams to understand processes, systems, and issues related to
Four year College or University Degree in Computer Science or related field 4-6 years of progressively responsible IT job-related experiences
Knowledge of the latest technology in programming languages such as Java 4-6 years
Knowledge/experience with other PTC SLM tools (Publishing Engine, Service Information Manager/Service Parts, Arbortext Editor) preferred
Experience with support or development of applications using Oracle, XML, Windows scripting, and Kornshell scripting
Demonstrated skills in development, support, and implementation of IT applications, with progressively increasing responsibilities over a period of 8+ years
Strong ability to troubleshoot, strong interpersonal communications with users and other developers, ability to learn quickly, and ability to work in a team environment
Prior experience with business processes related to New Product Introduction, Product Support, or Technical Information Authoring is desired

Information Technology Analyst Resume Examples & Samples

Licensure/Certifications: Cisco, ITIL, PMP, NYS Clinical licensure (Medical, Nursing, Pharmacy, or other relevant allied health professional)
Knowledge in Operating Systems and Databases: Microsoft Windows, UNIX, Oracle, SQL
Knowledge of Programming Languages where applicable: Java, HTML, Visual Basic, C, C++, Perl
Knowledge of: HL-7, Microsoft Suite, including Project , Service Now
Applications: HL-7, Microsoft Office, Microsoft Project, Visio, Touchworks, Allscripts Sunrise,
5-7 or more years of previous work related experience

Information Technology Analyst Resume Examples & Samples

Support, administer, configure, and install software and hardware products and systems
Liaise with clients (including senior management and executive), partners and external vendors to resolve issues and recommend next steps
Develop, evaluate and test new technologies
Responsible for Configuration Management
Underfill – no experience requirement**
Underfill – no experience requirement **
Education: Computer science, electrical, electronics, network security, telecommunications, or engineering. The educational program must be from an accredited learning institution recognized in Canada
Underfill: Candidates who do not meet the required years of relevant experience will be considered as an underfill. All underfills will be required to meet the requirements noted below through achieving specific experience and objectives set in their training plan in order to subsequently be appointed to the full working level
Software / Hardware Analyst: Server and desktop hardware (HP and DELL hardware preferred), Microsoft Desktop and Server Operating Systems (MCSE/MCITP an asset), LINUX, Microsoft Active Directory (AD), Novell eDirectory, Vmware Enterprise technologies, GroupWise, MS Exchange, HP OpenView, ServiceDesk, HP Service Manager and Microsoft (SCCM), MSI and ISS
Collaboration Tools Analyst: Sharepoint, Exchange, Blackberry Enterprise Server
Network Operations Centre Analyst: the monitoring, support and management of computing and telecommunication networks including their security. Certifications in Cisco Certified Network Admin (CCNA), Microsoft Certified Systems Admin (MCSE) and ITILv3 Foundation certification are considered assets
Change / Release Management Analyst: IT infrastructure components (networks, systems, applications, and storage), ITIL (certification an asset), IT Change Management / Coordination and/or Release Management / Coordination toolset(s) or technologies
Network / Communications Specialist: CISCO, Certified Cisco Network Admin (CCNA, MCITP, CCNP), TCIP, IPSec, SNMP, OSPF, VoIP systems
Telephony Communications Specialist: CS1000/Meridian TDM Telephone system, Telephony Manager (Version 4.), Nortel / Avaya voice messaging systems, Call Pilot release 5.0 and legacy Meridian Mail voice messaging systems, Avaya Aura Communication Manager, Session Manager, System Manager and Messaging, ISDN, SIP and H.323, LINUX operating system, Routing, VLAN’s, Tandberg video conferencing systems, etc.)
Server & Storage Specialist: Network based storage infrastructure, LAN/SAN storage devices, IBM Tivoli Storage Management (TSM), Fiber Channel networking, ISCSI
Problem Management Analyst: Infrastructure components (networks, systems, applications, storage); ITIL framework and the ITIL problem management process; ITILv3 knowledge
Quality Assurance Analyst: IT infrastructure components (networks, systems, applications, and storage), functional, quality and/or load testing, function and quality toolset(s), technologies and/or methodologies
Enterprise Management Tools Analyst: IT infrastructure components (networks, systems, applications and storage), ITIL (certification an asset), IT enterprise tool administration and configuration, IT service management and/or tools / technologies and scripting languages (e.g., Shell scripting, VB scripting, etc.)

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