Information Technology Specialist Resume Samples

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M Labadie

Magdalena

Labadie

16650 Bogisich Wall

Boston

+1 (555) 293 9582

16650 Bogisich Wall

Boston

Phone

p +1 (555) 293 9582

Experience Experience

New York, NY

Information Technology Specialist

New York, NY

Hayes, Cartwright and Sawayn

New York, NY

Information Technology Specialist

Develop and manage effective working relationships with both internal and external customers who use the case management and financial management systems
Develop or assist in the development of physical database design, addressing performance criteria and standards
Work closely with General Manager to oversee and manage daily operations to meet established goals
Develop and implement programs to ensure that systems, network, and data users are aware, understand, and follow network IA policies and procedures
Project Manager -Providing support for IT activities that relate to technical and non-technical enterprise IT project management functions
Assist management with budgeting, staffing and purchasing for the IT Network Services Team
Shall work with the Network engineering and IA section to coordinate all VTC-related network changes well in advance of implementation

Philadelphia, PA

Regional Information Technology Specialist

Philadelphia, PA

Ward, Fadel and Moen

Philadelphia, PA

Regional Information Technology Specialist

Ensure that all user service requests are logged, processed and monitored according to company procedures and within SLA
Manage one’s own time in order to balance incident workload and drive progress of non-incident projects and initiatives
Become a subject matter expert for various products used within the business
Navigate the internal IT organization to proactively obtain information about internal and third party applications, in order to quickly organize incident response teams in the event of technology outages
Will be assigned to a variety of business units to act as the technical point of contact. The Specialist will be responsible for day to day technical support and global IT projects for the business
Provide regular status reports to management
Ensure documentation is kept up-to-date and accurate

present

New York, NY

Supervisory Information Technology Specialist

New York, NY

Farrell, Dickinson and Hodkiewicz

present

New York, NY

Supervisory Information Technology Specialist

present

Developing or refining organizational performance measurement or security metrics
Providing solutions and problem resolution to customers, with a strong sense of commitment and drive towards customer service; AND
Providing cyber security support, such as risk benefit analysis of information technology security
Providing solutions and problem resolution to customers, with a strong sense of commitment and drive towards customer service
Collaborating with all levels of senior management at multiple organizations to meet organizational IT goals and expectations
Serving as point of contact for all IT FMBT initiatives development and implementation
Presenting technical and non-technical information to peers, managers, and executives and working collaboratively across large enterprises or industry sectors

Education Education

Bachelor’s Degree in Computer Science

Georgia Southern University

Bachelor’s Degree in Computer Science

Skills Skills

Work closely with a team with other highly skilled computer science and information technology professionals to deliver top-quality IT solutions
High level of attention to detail, ability to multi-task and strong leadership skills
Demonstrated proficiency in several areas of the professional function
Knowledge of supervisory principles and practices and the ability to implement them
Strong work ethic, a great sense of humor, high judgment, technically curious, and team-oriented
The ability to improvise and keep moving forward when ideal solutions are not available
Dependable and have an excellent attendance record
Strong conceptual and analytic skills with the ability to independently drive timely resolution of complex issues
Knowledge of .NET Framework and ability to work with C#, ASP.NET, WCF, MVC and ADO.NET
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)

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Information Technology Specialist Resume Examples & Samples

5+ years of experience with Microsoft server 2008 R2
5+ years of experience with Windows group policy administrations
5+ years of experience with network switches and routers
5+ years of experience with COMSEC equipment
3+ years of experience with supporting VTC
3+ years of experience with Microsoft Exchange server 2010
3+ years of experience with Microsoft Access 2010
Security+ or other DoD 8570 compliant IAT Level I Certification
Experience with DoD Cyber security and information assurance policy compliance analysis
Experience with IA-enabled hardware, including firewalls, Security Information and Event Manager (SIEM), and Intrusion Detection Systems (IDS)
Experience with software tools, including Wireshark, Snort, ArcSight, SCCM, or SolarWinds
Experience with DoD Certification and Accreditation (C&A) processes, including JAFAN and JSIG, such as RMF
Experience with conducting audit of Windows and Linux networks
BA or BS degree in CS or Cyber Security
Linux Administration Certification
Solaris Administration Certification
CISSP Certification preferred

Information Technology Specialist Resume Examples & Samples

Impeccable time management skills and be able to meet deadlines
Extremely self-motivated and proactive
Dependable and have an excellent attendance record

Information Technology Specialist Resume Examples & Samples

Develop, implement and enforce policies and procedures that reflect the legislative intent of applicable laws and regulations for the infrastructure
Prepare, distribute, and maintain plans, instructions, guidance, and standard operating procedures concerning the security of network operations
Develop infrastructure security requirements specific to an Information Technology (IT) acquisition for inclusion in procurement documents
Recommend resource allocations required to securely operate and maintain an organization's infrastructure security requirements
Develop security requirements for hardware, software, and services acquisitions specific to the infrastructure security programs
Provides leadership and direction to IT personnel by ensuring that IA security awareness, basics, literacy, and training are provided to operations personnel commensurate with their responsibilities
Ensure the IA program and IA-enabled software, hardware, and firmware comply with appropriate security configuration guidelines
Gather and preserve evidence used in the prosecution of computer crimes
Evaluate the presence and adequacy of security measures proposed or provided in response to requirements contained in acquisition documents
Review IT Project plans to ensure IT security is fully addressed and project complies with security policies
Performs internal reviews on IT systems to ensure compliancy with IT Security policies and procedures
Ensure that network recovery processes are monitored and that Information Assurance features and procedures are properly restored
Ensure Disaster Recovery and Contingency Plans functional and tested annually. - Monitor contract performance and review deliverables for conformance with contract requirements related to network security and privacy laws
Develop and implement programs to ensure that systems, network, and data users are aware, understand, and follow network IA policies and procedures
Responsible for preparation of IA certification and accreditation documentation
Ensure that compliance monitoring occurs, and review results of such monitoring across the infrastructure
Serves as the focal point for external IT Audits, Inspections and reviews

Information Technology Specialist Resume Examples & Samples

Ensuring the availability and operation of computer network, servers, workstations and associated equipment
Participation in installation, configuration and integration of complex systems including broadcast equipment
Creating and maintaining accounts in directories
Administering user permissions, access rights and help desk systems
Applying software updates and patches
Maintaining system backups and recovery; and
Assisting and training end users in the use of technology
Ability to interact professionally with internal and external peers and/or managers to exchange semi-routine information related to assigned activities
Ability to effectively and efficiently resolve problems and roadblocks as they occur
Requires a minimum of two or more years of progressively complex related information technology experience
Demonstrated proficiency in several areas of the professional function

Information Technology Specialist Resume Examples & Samples

Conduct formal penetration tests on systems, networks and applications to identify weaknesses and or vulnerabilities
Assists in the development, implementation, and day to day maintenance of IT security & control infrastructures
Participates in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development regarding all areas of IT security and BC/DR functions, including but not limited to Cloud Computing including (SaaS, IaaS, and PaaS)
Provide direction to IT team members on disaster recovery initiatives and projects
Performs risk analyses for functional areas to identify points of vulnerability, single points of failure and identifies risk avoidance and mitigation strategies
Perform, review, and document technical security assessments of computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations and recommend mitigation strategies
Ensure Disaster Recovery and Contingency Plans functional and tested annually
Tune and administer administrator auditing tools
Create metrics and reports on administrator audits
Develop detailed audit reports, including recommendations for addressing audit findings
Responsible for generating vulnerability assessment reports
Plan, develop and execute scans for network and web-based vulnerability assessments
Research and development of testing tools and techniques
Devise methods to automate testing activities and streamline testing processes
Analyze reports and advise system administrators on recommended mitigation measures
Manage IT Security Incidents and prepare Incident Response Reports
Design, develop, review and implement system security measures that provide confidentiality, integrity, availability, authentication, and non-repudiation
Provide system related input on IA security requirements to be included in statements of work and other appropriate procurement documents
Implement a methodology for penetration testing, and perform penetration tests to verify that the segmentation methods are operational and effective
Establish, maintain and update all documentation in a central repository/library pertaining to NEXCOM's business continuity and disaster recovery program
Ensure security deficiencies identified during security/certification testing have been mitigated, corrected, or a risk acceptance has been obtained by the appropriate authorized representative
Identifies technical requirements and designs IT services solutions supporting recovery requirements in support of the business continuity management strategy
Familiar with regulatory requirements such as DIACAP, PCI, PII, SOX
Conduct detailed data security assessments including applications, servers, databases, and other network components and associated processes against the PCI DSS standards to identify areas of non-compliance
Installs, configure, and maintain Governance Risk and Compliance toolset. Perform other related duties as assigned

Information Technology Specialist Resume Examples & Samples

2 to 4+ Years of experience
ITIL Certifications preferred
Bachelor’s degree or 2 years of experience will be accepted in lieu of a degree

Information Technology Specialist Resume Examples & Samples

1 - Work with the enablement team to automate creation of Data Server Manager playground environment
2 - Enhance workload programs to current needs. Add more workloads specific to a use case
3 - Automate realtime scenarios to simulate use cases
4 - Present and create artifacts to showcase the work and use cases
5 - Innovate ways to have the help artifacts delivered
6 - Suggest usability changes and improvement based on product User interface (UI) experience
Basic level experience needed in Java, Relational Databases, Python, Perl, Dojo, HyperText Markup Language (HTML)
Advance level experience in Java and knowledge with relational database management system (RDBMS) internals

Information Technology Specialist Resume Examples & Samples

Minimum 4 years’ experience in systems administration
Minimum 4 years’ experience in troubleshooting
Able to work the evening shift hours: 4pm – 12am; Sunday through Thursday OR Tuesday through Saturday

Information Technology Specialist Resume Examples & Samples

Bachelor’s degree, or an equivalent combination of education and experience
Familiarity with Customer Relationship Management (CRM) systems or similar databases
Ability to manage and work on multiple projects while meeting tight deadlines
Demonstrated strong experience with data analysis, Microsoft Office (Excel and Access)
Familiarity with enterprise databases (Oracle, SQL Server) and experience using enterprise reporting tools (MicroStrategy)
Excellent attention to detail and superb organization skills
First-rate interpersonal and communication abilities
Experience managing data or working with a CRM or SIS (Student Information System) database system
Experience with the admissions process and operations or similar industry CRM recruitment and operations/management support
Ability to work as part of a team with moderate supervision; and
Available for occasional evening and weekend work

Information Technology Specialist Resume Examples & Samples

Develop complex reports, modify existing reports, and provide technical support to university report writers
Assist the data mart team in functional and performance testing strategies for new and existing reports; and
Develop training material and conduct training sessions for users of the various university data marts
Demonstrates significant working knowledge of SQL queries
Experience developing reports in a business intelligence tool or a reporting tool such as MicroStrategy, IBM Cognos, SAP Crystal Reports or Microsoft Access
Excellent communication skills for supporting both functional area users and ITS technical staff
Ability to multitask; and
Demonstrates working knowledge of data warehouse design and star schema methodology
Experience developing reports in MicroStrategy
Understanding of MicroStrategy architecture and operations
Experience with Oracle Databases; and
Performance tuning of SQL queries

Information Technology Specialist Resume Examples & Samples

A bachelor’s degree in IT is preferred; or an appropriate combination of college course work and work experience may be considered in lieu of a degree
Demonstrated professional experience in Drupal Web site design and development
Strong communication (written and verbal), analytical and organization skills
Working knowledge of Adobe, PHP, HTML, CSS, JavaScript or JavaScript libraries (such as jQuery and MooTools), Microsoft Office suite, FTP/SSH principles and techniques of Web design and layout
Experience in the development, administration and maintenance of industry-standard Web content management systems (Drupal most desirable)
Strong software development background in developing Web-based content management applications and workflows; and
Knowledgeable in using relational database management systems and implementing database queries
Working knowledge of content management systems and UNIX/Apache
Working knowledge of Internet Explorer, Google Chrome and Mozilla Firefox Web browsers; Windows OS; and Macintosh OS
Experience using Javascript, Perl, PHP and other Web-based scripting languages
Knowledge of Web accessibility and usability, Internet trends, programming functionality; and
Experience with responsive and user interface design highly desirable

Information Technology Specialist Resume Examples & Samples

Provide technical support for all aspects of Digital Media and Live Online programming and events
Support Adobe’s suite of web streaming tools and applications
Provide resolution to a wide range of technical issues with time-sensitive results
Provide on-call support on a flexible schedule
Perform and complete other technology tasks and projects
3–5 years technical support experience and networking expertise as a Windows / Mac OS X expert
Experience with Help Desk ticketing methodology
Excellent customer service skills; excellent written and verbal communication
Experience with Web streaming technologies (RTMP, Flash, etc.) is required
Experience with 24/7 support and flexible evenings/weekends
Experience with remote desktop support technologies
Experience with AWS cloud components and/or other cloud technologies, or virtualized systems
Experience with Windows and Linux server administration
Working knowledge of CDN, RTMP, HLS streaming technologies
Technical certifications (MCP, MCSE, A+, CCNA, etc) are a plus
Knowledgable with APIs, PHP, Bash scripting, Git, code versioning
Experience in media production, workflows, CMS/DAM, SaaS management

Information Technology Specialist Resume Examples & Samples

Knowledge of relevant mathematical and statistical sciences
Lead the DoD information Assurance Certification and Accreditation Process (DICAP) (e) Establish the Defense Information Assurance Risk Management Framework (DIARMF) (F) Provide direction and evaluation with respect to the Federal Information Security Management Act
AA Degree in related discipline and 8 years related experience
High School diploma or GED and 10 years of experience will be accepted in lieu of degree
5+ years hands-on experience with Federal IA approaches (e.g., CC,
5+ DIACAP, RMF, FISMA, etc.)
10+ years experience in computer security
3+ years DoD 5000 (Dod Acquisition) experience

Regional Information Technology Specialist Resume Examples & Samples

Provide high quality technology support to onsite and remote users
Will be assigned to a variety of business units to act as the technical point of contact. The Specialist will be responsible for day to day technical support and global IT projects for the business
The technician must develop a thorough understanding of the business requirements and priorities and also be able to deliver service and solutions within budgetary constraints
Become a subject matter expert for various products used within the business
Understand and document disaster recovery requirements and be comfortable invoking disaster recovery solutions
Navigate the internal IT organization to proactively obtain information about internal and third party applications, in order to quickly organize incident response teams in the event of technology outages
Manage one’s own time in order to balance incident workload and drive progress of non-incident projects and initiatives
Proactively escalate problems to vendors and internal subject matter experts when required
Provide regular status reports to management
Ensure documentation is kept up-to-date and accurate
Ensure that all user service requests are logged, processed and monitored according to company procedures and within SLA
Provide regular feedback to and mentor L1 teammates on the service desk
Fluency in Mandarin and English
A University Degree in Computer Science or related field
5+ years of experience desktop support in the financial industry (or similar experience)
Thorough and logical approaches to problem-solving
A “customer service” and flexible approach to solving business problems
The ability to interact with business users at all management levels
The desire to work both independently, in groups, and with remote teams, and overseas teams
Willingness and ability to lead firm-wide projects
Working knowledge of market data infrastructure, including Bloomberg, Icon, Morning Star
Extremely comfortable supporting Windows 7, Windows Server 2008 R2, Microsoft Office 2010
Familiarity with incident ticket systems such as Remedy or Service-now
Ability to troubleshoot LAN/WAN technologies, a solid understanding of TCP/IP networking
Hands on experience supporting Blackberry, iPhone, and Android devices
Working knowledge of Microsoft SCCM and application deployment best practices
Understanding of business resumption concepts and disaster recovery preparedness
The ability and willingness to write and modify scripts
Working knowledge of Microsoft Exchange and Active Directory

Information Technology Specialist Resume Examples & Samples

Modifies, enhances and improves IT systems and applications already in use
Programs, tests, debugs, and maintains applications in client-server and web-based environments
Responsible for consultations of non-IT employees and developing and organizing IT resources
Ensures that IT resources are easily accessible and outfitted with current software and hardware requirements
Maintains, organizes, and repairs hardware and software networks as needed
Gives the necessary support to other employees when requested. Offers suggestions concerning the access of support and information
Organizes and maintains an inventory of existing IT resources used. Keeps track of and effectively maintains IT resources to ensure optimal access
Provides network access to all teachers and staff. Researches existing and prospective IT services and resources
Installs workstations and software. Links and sets up hardware equipment
Keeps track of computer security. Sets up and organizes IP addresses. Determines and prepares hardware equipment that needs to be replaced and ensures that all equipment that is disposed of has been properly checked and stripped of critical school and DOE information
Installs and configures desktop workstations
Works with leadership and project teams to design, implement, and support internal systems
Prepares requisitions for spare parts; maintains inventory and repair records
Maintains inventory and security of all computers and technology-based materials
Assists with related program administration and support activities
Carries out other associated tasks, upon request
A four‐year high school diploma or its educational equivalent and five years of satisfactory full‐time computer software experience as described in ʺ1ʺ above; or
Education and/or experience equivalent to ʺ1ʺ or ʺ2ʺ above. College education may be substituted for up to two years of the required experience in ʺ2ʺ above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four‐year high school diploma or its educational equivalent and at least one year of satisfactory full‐time experience as described in ʺ1ʺ above

Information Technology Specialist Resume Examples & Samples

Attend to tasks assigned by the I.T Director
Assist the I.T team in setup, configuration and training of I.T hardware & application software
Troubleshoot problems in Office Automation applications & other Hotel systems
Ensure internal control systems are complied with related to user access control while creating and modifying user access requests
Provide support to users in their daily operations
Maintain a high awareness on latest technologies available in the market
Research, develop, and program system applicable to end users
Maintain and monitor backup jobs & tape rotation schedules including periodic restore tests
Conduct daily, weekly, monthly checks as prescribed in the periodic checklists
Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities
Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems
Coordinate with other departmental supervisors and end users to ensure smooth operation
Maintain department objectives and keep consistent with objective from Business Units and Corporate Units
Supervise all activities related within the functional area, under guidance from the I.T Director
Communicate status, risks and opportunities to the I.T Director
Assist with managing local implementation of projects, testing of applications and hardware upgrades
Ensure Asset management & inventory of equipment & stores are performed regularly
Ensure support calls are logged & closed within the Help desk system
Should be available 24 hours on call
Perform other duties as required by the I.T Director
At least three years of progressive experience in a hotel or a related field required; or a 4-year college degree and minimum one year of related experience. High School Diploma or equivalent required

Information Technology Specialist Resume Examples & Samples

Experience with DoD Information Assurance policies and procedures
Experience with networking in a small business environment
Experience with shipping and deploying classified information and equipment
Experience with audio and video teleconferencing equipment
Experience with satellite Internet configurations and associated network
Experience with procurement of Information Technology
Experience supporting Microsoft suites, Adobe Acrobat suite, Retina, Gold disk, Document Detective, VMware, Snagit, Skybox, MapPiont, VAPO, HPAC, HE Blast, IMEA, AT Blast CEDAW
Experience building and deploying workstations through the use of imaging software
Experience troubleshooting complex desktop issues in complex environments
Experience performing auditing functions for IT systems within classified environments
Experience with IT call tracking systems
Ability to lift and move heavy objects such as CRT monitors and computers
Experience supporting vulnerability-based assessments

Information Technology Specialist Resume Examples & Samples

Maintain Management Information Systems (MIS) not covered by the ACES contract in a Windows, and Mac environment for the Ocean Color Instrument Project and Instrument Projects Division throughout multiple buildings at Goddard
Provide MIS user support of desktop hardware
Load, update and troubleshoot desktop and server software
Implement information technology security requirements
Design and operate Management Information Systems (MIS) as needed
Create and maintain documentation of the local IT environment
Perform network server maintenance as needed
Provide administrative and technical MIS support as required under minimal supervision
Bachelor degree in a related field and 3 years of relevant experience or 6 years of relevant experience in lieu of a degree

Information Technology Specialist Resume Examples & Samples

Bachelor’s degree in Information Technology related field
Minimum 10 years of applicable experience either military or comparable civilian experience with a focus on information technology
Experience working in a SCIF environment
DoD Level II IT Certification or equivalent
In-depth experience in the various Microsoft operating systems, platforms, and office products
TS/SCI Security clearance required
Master’s degree in related field
Experience with procurement of Information Technology within DoD
Experience supporting Microsoft suites, Adobe Acrobat suite, Retina, Gold disk, Document Detective, VMware, Snagit, Skybox, MapPoint, VAPO, Hazard Prediction and Assessment Capability (HPAC), High Explosive (HE) Blast, Integrated Munitions Effects Assessment (IMEA), Antiterrorism (AT) Blast Component Explosive Damage Assessment Workbook (CEDAW)

Information Technology Specialist Resume Examples & Samples

1-2 times per year
Experience administrating, configuring, operating, and maintaining Cloudera Hadoop Clusters; AND
Experience developing analytics in Python

Information Technology Specialist Resume Examples & Samples

Describe in details your expert knowledge of and skill in applying a wide variety of applications, operating systems, protocols, and equipment used in customer organizations. Expert knowledge of and skill in applying methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems
Describe your expert knowledge of and skilling applying systems analysis concepts and techniques; and structured analysis principles; IT concepts, principles, methods and practices; and systems design tools, methods and techniques
Expert knowledge of and skill in applying database management concepts, principles, and methods, including database logical and physical design, normalization, storage capacity, management and backup and recovery
Expert knowledge of sources, characteristics, and uses of the organization’s data assets. Expert knowledge of the characteristics of physical and virtual data storage media; and database administration and data standardization policies and standards
Expert knowledge of capabilities and limitations of computer hardware, software, and communications systems utilized, or planned for utilization, by the organization. Demonstrated knowledge of and skill in applying network and IT architecture
Expert knowledge of and skill in applying analytical methods and practices, and requirement analysis principles and methods
Demonstrated knowledge of application software design and development techniques and agency policies and procedures pertaining to applications software. Demonstrated skill at relating aspect and part of a project to the overall need of the department
Ability to communicate effectively both orally and in writing; and the ability to deal with others in a diplomatic but persuasive manner

Information Technology Specialist Resume Examples & Samples

3+ years of experience working with the Intelligence Community
BA or BS degree or 4 years of experience with supporting the Intelligence Community in lieu of a degree
Experience with IC research tools and databases
Experience with industry, academia, or the IC in translating data into electronic media content
Experience with SharePoint design, development, and server administration
Experience with planning, leading, and completing complex projects
Knowledge of the IC's structure and IC member organizations' roles and capabilities regarding collection matters
Advanced software training and certification

Information Technology Specialist Resume Examples & Samples

1)Attention to Detail - Is thorough when performing work and conscientious about attending to detail
2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Information Technology Specialist Resume Examples & Samples

Develop and document a work breakdown structures (WBS) and resource loaded project schedules using common project information systems technology and software
Monitors and reports progress and performance of projects with regard to scope, schedule, schedule, cost, resource, quality, and risk
Develops Systems Applications and Products (SAP) programs, procedures and complex functions modules using the Advanced Business Application Programming (ABAP) programming and SAP HANA native scripting language
Selecting, blueprinting, gathering requirements, designing and rolling out Business Intelligence Solutions to end users
Promote best practice for BI application system administration, and reporting tool use, ensures high level of system availability through support functions and in-depth testing
Designing, developing and implementing data models for enterprise-level application systems using SAP BI and SAP HANA
Develop technical designs for on-going systems maintenance and future functionality
Prepares comprehensive and thorough technical program documentation including specifications, test conditions, test plans, test data, etc
Plans studies to develop long-range IT forecasts and provides recommendations to the technical team leads and other top managers
Advises managers of new developments in the applications area that may impact future activities
Attention to Detail - Experience reviewing work to ensure it is in line with established standards or to identify deficiencies
Customer Service - Experience resolving customer software problems
Oral Communication - Experience explaining technical information orally to non-technical audiences
Problem Solving - Experience evaluating alternatives to recommend solutions to software problems
Designing and developing data models, extraction code and cleansing routines utilizing typical data quality functions, such as, standardization, transformation, rationalization, linking and matching that leverages data standards, processes and technology management for data, master data, and metadata
BI and enterprise DW data management, modeling, integration and/or synchronization, quality, security, conversion and analysis, star schema and relational reporting models
Business analysis and implementing systems that deliver information to the business via Reporting Tools: SAP BI and BEX, SAP Crystal Reporting, SAP Business Objects Web Intelligence, SAP Dashboards, and other Business Intelligence Tools
SAP BW or SAP HANA certification with 5 years demonstrated experience
PMP certification or the Government equivalent: Federal Acquisition Certification – Program/Project Manager

Information Technology Specialist Resume Examples & Samples

Minimum of 3 years of experience supporting and troubleshooting a wide range of IT Infrastructure systems (Windows PCs, servers, printers, scanners, backup devices and networks or similar work environment in El Salvador)
Significant career experience as an IT professional, with deep communications and telephony technology knowledge
Significant knowledge of existing IT, telephony, and videoconferencing systems as used by judiciary and corrections institutions in El Salvador
Experience overseeing and executing an IT diagnostic assessment exercise at multiple sites
Proficiency in English; fluency in Spanish
Significant experience as writer and editor in Spanish, preferably for publication
Bachelor’s and Master’s degree in IT-related fields preferred

Information Technology Specialist Resume Examples & Samples

Performs support activities associated with the design, development, implementation, and maintenance of IT systems (specializations may include networks and telecommunications), LAN/WAN administration, performs website development and maintenance, cybersecurity, intra-computer communications, network design and support, network and system management/administration
Evaluates and designs systems to structure and access databases
Cybersecurity programs across platforms
Conducts routine cybersecurity activities
Provides inventory and control for all media forms of data and ensures all requirements are satisfied for data storage, usage, and accountability
Performs a variety of activities associated with the applications software, database management, system testing and development activities of an operational system
Performs software installation at all promotion levels, system configuration management, database maintenance and control, assistance in the development phase of projects, troubleshooting problems and providing solutions, interacting with customers, develops procedures, standards and formal documentation
Develops and participates in system acceptance test activities
Analyses of systems performance
Researches documents, tracks trends, and resolves issues requiring frequent interaction with outside vendors and contracts
Tests and evaluates system performance against specifications

Extension Information Technology Specialist Resume Examples & Samples

Bachelor's degree in Information Technology, Extension Education, Instructional Design, Project Management, or closely related field
Three years of experience using information technology to communicate, inform, educate and engage learners
Working experience in one or more of the following: website development (SharePoint), Facebook, Twitter, blogs, wikis, distance education
Ability to work with Extension professionals to collaboratively develop and implement innovative IT applications to further the Extension mission
Ability to teach and consult, using technology
Ability to think strategically about innovation and implementation of IT applications to contribute to statewide Extension leadership initiatives
Ability to lead project management of IT solutions
Ability to lift and carry 10-25 pounds frequently and 40 pounds occasionally

Information Technology Specialist Resume Examples & Samples

Diagnose and resolve standard problems relating to the ACCESS (A Centralized Computer Enforcement Service System) hardware, software and connections
Diagnose and resolve general problems relating to agency standard computer hardware and software, including BlackBerry devices
Create and maintain user accounts in Active Directory
Diagnose and resolve general problems related to SECTOR for internal and external customers
This position requires 2 or more years of experience (Skilled Level) for the following
Three years of information technology experience such as analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, or telecommunications or network infra-structure equipment, or providing customer or technical support in information technology

Information Technology Specialist Resume Examples & Samples

2 years of experience working with Microsoft Exchange/Outlook Messaging systems
1 Years of experience working with Active Directory Services
1 years of experience working with Windows Printing Services and Multi-Function Devices
Communications or Computer related Associates Degree from an accredited college
Basic network troubleshooting skills, Knowledgeable in network security
Basic Background check and fingerprinting

Information Technology Specialist Resume Examples & Samples

Two (2) years of progressively responsible, professional work experience within the Information Technology field, with one (1) year of experience as an ITS2 (Junior Level IT Specialist) or equivalent. Professional work experience must include
A bachelor's degree including 9 semester or 15 quarter hours of computer science courses from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or a foreign equivalent, which includes completion of course work in at least on application programming language
Three (3) years of experience in application development using .NET and C#
Three (3) years of report development using tools such as SQL Server Reporting Services, Crystal Reports, etc
Three (3) years of ETL development using SQL Server Integration Services
The above experience may be gained concurrently
At least one of the following professional Level-2 certifications, as defined by the Department of Defense 8570.01-M Information Assurance Workforce Improvement Program such as Security +, GSEC, SCNP, or SSCP
Front-End Web Development Certification
For questions about this recruitment, or to request reasonable accommodation in the application process, please email Leticia Gomez-Esposito at lmgomezesposito@doc1.wa.gov call us at (360) 725-8404. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388

Information Technology Specialist Resume Examples & Samples

Provides Customer and Desktop Support for IT Systems
Diagnose and resolve customer reported system incidents
Report emerging trend findings
Troubleshoot system hardware and software
Document support services performed in agency approved service management software
Manage inventory of information technology (IT) resources
Audit IT resources as directed
Deploy agency hardware and software
Support network equipment (e.g. operational VLAN and port support on switches)
Troubleshoot, diagnose and repair or work within available resources to resolve network connectivity problems
Install or replace network equipment
Integrate new systems into existing network architecture
Test and maintain network infrastructure including software and hardware devices
Check server availability, functionality, integrity and efficiency
Conduct functional and connectivity testing to ensure continuing operability
Conduct periodic server maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps and testing
Install server fixes, updates and enhancements
Maintain baseline system security according to organizational policies
Diagnose and perform repairs on faulty server hardware
Install, update, and troubleshoot virtual and remote access servers and virtual desktops
Install, update, and troubleshoot telephony equipment including PBX systems
Participate on assigned projects and state-wide teams. (e.g., image and server teams)
Consult with customers to evaluate functional requirements
Assists with the development of computer related training materials and/or documentation
High School Diploma, GED or equivalent
One (1) year of full time experience during the last four (4) years of information technology experience in an enterprise network Microsoft Operating System environment such as installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology
Skill in testing and configuring network workstations and peripherals in an enterprise environment
Working knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., central processing units [CPUs], network interface cards [NICs], data storage)
Working knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, mobile devices, global positioning systems [GPSs])
Working knowledge of network protocols (e.g., Transmission Critical Protocol/Internet Protocol [TCP/IP], Dynamic Host Configuration Protocol [DHCP]), and directory services (e.g., Domain Name System [DNS])
Working knowledge of server and client operating systems in an enterprise environment
Skill in diagnosing connectivity problems
Skill in installing computer and server upgrades
Working knowledge of file system implementations (e.g., New Technology File System [NTFS], File Allocation Table [FAT], and File Extension [EXT])
Working knowledge of systems administration and remote access technology concepts
Working knowledge of virtual systems including the use of VMware vSphere client
Working knowledge of the AVAYA PBX systems and the use of Site Administration in an enterprise environment
At least one or more of the following professional Level-2 certification as defined by the Department of Defense 8570.01-M Information Assurance Workforce Improvement Program such as Security+, GSEC, SCNP or SSCP
MCSA: Windows desktop operating system
Working knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control)
Working knowledge of principles and methods for integrating server components
Working knowledge of server diagnostic tools and fault identification techniques
Working knowledge of the enterprise information technology (IT) architecture
Skill in monitoring and optimizing server performance
Skill in installing, configuring, and troubleshooting local area network (LAN) and wide area network (WAN)

Information Technology Specialist Resume Examples & Samples

A Letter of Interest(preferably no more than two pages) describing how you meet the qualifications and why you are an ideal candidate for this position
A current resume(chronological with relevant experience) and
Three professional references
Any relevant certifications
Operations Quality Assurance
Four (4) years of experience, in the last five (5) years, supporting data network services within information technology to include
Bachelor's degree in Computer Science or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA) or foreign equivalent
Three (3) years of technical work experience installing and configuring Cisco router
Three (3) years of technical work experience installing, configuring and administering core and distribution switches
Three (3) years of technical work experience administering the Cisco UCS hardware platform
Four (4) years of technical work experience administering Cisco IOS
Three (3) years of technical work experience administering Solarwinds Orion
One (1) year of technical work experience scripting in Python
Certifications such as Cisco CCNA
At least one (1) of the following professional Level-2 certifications as defined by the Department of Defense 8570.01-M Information Assurance Workforce Improvement Program such as Security+, GSEC, SCNP or SSCP
Three (3) years of general information technology work experience
Three (3) years of experience, in the last four (4) years, supporting data network services within information technology to include

Information Technology Specialist Resume Examples & Samples

Possesses the minimum qualifications for the job class of ITS4 and has a minimum of 4 years' experience in IT, IT Security or compliance or a combination of all three
1 year working within an organization using an ITIL or similar based framework for IT service support/delivery
Knowledge of evaluating and implementing both NIST and Washington State OCIO Security standards
4 years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware or network infrastructure equipment, providing security related expertise
4 years of project management experience involving IT projects
Some travel may be required throughout the State to attend training, meetings, and conferences
A cover letter describing how you meet the qualification of this position (generic cover letters will not be accepted)

Information Technology Specialist Resume Examples & Samples

3-5 years' experience working in a medium to large organization maintaining Network infrastructure services, such as: Network security, Firewalls, VPN, intrusion detection/prevention, DNS, ACLs
3-5 years' experience providing technical expertise and tier 3 escalated support in an organization supporting security infrastructure that spans a variety of technology platforms
3-5 years of network experience and connectivity integration in a medium to large organization

Information Technology Specialist Resume Examples & Samples

Architecture for IT Solutions Projects
Developing assets such as websites, mobile apps and solution integration with focus on performance, scalability, re-use, API, source control, continuous building/integration
Working with middleware and integration approaches with various APIs and message exchanges (i.e. JSON & REST, or also SOAP & XML)
Implementing security "by design" in IT solution architecture
Mobile Device Management (MDM)
Mobile Application Management (MAM)
Mobile Applications Store (MAS)
Cloud architecture (PaaS, SaaS, IaaS) with focus on scalability, security and integration challenges
Network and security architectures and topologies including routers and switches, reverse proxies, firewalls, load balancers, SSL accelerators
A wide variety of mobile devices and platforms including iOS, Android, Windows, BlackBerry, tablets and smartphones
LEAN best practices
AGILE best practices

Supervisory Information Technology Specialist Resume Examples & Samples

Experience in IT project planning and management
Experience in IT systems development, implementation, operations and management; and
Experience in budget management and execution

Information Technology Specialist Resume Examples & Samples

Bachelor’s degree in computer science, MIS or related field
Experience in programming or system development
Experience with Oracle based products
Experience with SQL, PeopleTools, PeopleSoft Campus Solutions, PeopleSoft Workflow, DataStage and OBIEE
Demonstrated ability to collaborate successfully with a wide variety of people
Demonstrated ability to communicate effectively both orally and in writing
Successful work experience in higher education

Information Technology Specialist Resume Examples & Samples

Interpret legislation, OPM regulations and existing accounting principles and procedures as they apply to the assigned systems or subsystems
Analysis systems requirements/functional designs, formulate and develop specifications needed for development of new and existing systems, based upon legislation or regulation
Develop Java Code, test and implement newly developed programs
Provide technical guidance in the planning of advanced system projects and impact on systems
Designing, developing, testing, and maintaining complex programs for financial and administrative systems using the Java programming language and agile development methodology

Information Technology Specialist Resume Examples & Samples

Current federal employees serving under a career or career-conditional appointment in the competitive service
Former federal employees with reinstatement eligibility based on previous career or career-conditional appointments in the competitive service
Persons eligible under an Interchange Agreement (click here to view a list of covered agreements)
Veterans applying under the Veterans Employment Opportunity Act (VEOA) - Veterans' preference eligibles or veterans who have been separated from the Armed Forces under honorable conditions after substantially completing at least three consecutive years of active duty (click here for information on veterans)
Individuals with disabilities (See more information under "Other Information" below)

Information Technology Specialist Resume Examples & Samples

Experience with videoconferencing production equipment
Experience providing technical support for multimedia classrooms
Experience providing basic IT consulting/customer service

Information Technology Specialist Resume Examples & Samples

Oversee daily performance of computer systems and networks
Setup equipment for employee use, performing and ensuring proper installation of cables, operating systems, and appropriate software
Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems
Confer with staff and users to establish requirements for new computer systems and network equipment
Refer major hardware or software problems to vendors for service and replacement
Prepare evaluations of software and hardware, recommended improvements and upgrades
Ability to perform back-up of sensitive information and build redundant systems
Maintain, repair and deploy expeditionary communication suites for deployed CEXC forces globally
Physical ability and commitment to deploy globally as a CEXC team member
Ability to possess/handle firearms in support of CEXC operations
Experience working on DOD NIPR and SIPR networks
Experience with DOD Information Assurance policies and practices
Experience with Microsoft Windows Operating Systems (Windows 7 and Windows Server)
Experience with Microsoft Office and associated software
Experience with Cisco Routers and Switches
Experience in supporting computer hardware in stand-alone, private-network, and DOD network configurations
Bachelors or Associate’s degree with 10 years’ experience in computer or engineering field or equivalent civilian or military qualifications with 5 yrs. experience
Experience working a Helpdesk or as an On-site Network Technician
CCNA/CCNA Security preferred
IAT Level I (A+ or Network + CE) or IAT Level II (GSEC, Security+ CE or SSCP)
Eligible for both US Tourist Passport and US Official Passport
Current/Previous DOD Secret security clearance with the ability to obtain a Top Secret security clearance

Information Technology Specialist Resume Examples & Samples

Experience managing programs to secure, operate and maintain enterprise infrastructures, to include the design, integration and implementation of comprehensive cybersecurity capabilities for classified and unclassified environments
Experience managing, at local and enterprise levels, hardware, software and databases commonly used in support of cybersecurity operations (e.g., Firewalls, IDS/IPS, Vulnerability Scanners, Configuration Scanners and Virus Scanners)
Experience utilizing organizational business/security requirements to develop system specifications and assure the integrity of the design and configuration; AND
Experience in developing, promulgating and implementing objectives, principles, policies, procedures and standards associated with enterprise systems

Information Technology Specialist Resume Examples & Samples

Monitors and evaluates Agency systems to ensure only authorized personnel have access to Agency data
Analyzes security violations and reports incidences of user violations to the United States-Federal Emergency Response Team (FEDCERT), Office of Inspector General (010), the Federal Bureau of Investigation (FBI) or other appropriate individuals/organizations
Investigates all reported security incidents and determines the appropriate course of action for completing investigatory activities
Manages and controls access authority to all Rural Development major automated applications and general support systems included in the Agency's enterprise architecture through the issuance and maintenance of USERID's, passwords, access codes, and security profiles
Serves as point of contact (POC) for users, employees, State Directors, State Information Resource Managers, contractors, interested third parties, all managers/supervisors and users of Rural Development information systems in explaining the Agency security program and their responsibilities as they relate to protecting Agency assets
1-5 Days
Selectee must be able to obtain and maintain a security clearance. If selected you may be subject to a National Agency Check and Inquiry (NACI) and a credit report inquiry
To be eligible for appointment to this position, the new hire must be cleared to come on board once the results of the fingerprint check, review of the OF-306, Declaration for Federal Employment, and the candidate’s Electronic Questionnaires for Investigations Processing (eQIP) entries have been reviewed and determined to be satisfactory. This position requires a favorable credit check as part of the background investigation

Information Technology Specialist Resume Examples & Samples

Support project staff desktop workstations and laptop (Mac OS X & Windows), troubleshooting local area network (LAN), standard and custom software products
Responsible for workstation hardware and software configurations, installations, moves and data backups
Maintain workstation security via implementation of NASA-approved solutions for workstation maintenance and configuration
Performs client hardware testing and diagnostics as well as installation and troubleshooting of other peripherals (printer, fax, scanner, etc.)
Trains and supports internal users on proper use of personal computers, peripherals
Provide Tier 1 support capabilities, such as initial ticketing, customer calls, and in-person requests. Utilize special remote support software
Support software patches, operating system updates, and custom application installations
Manage and prioritizes work as directed through project ticketing and issue tracking systems
Deploy system baseline configurations using agency approved image deployment solutions
Manage and deploy virtual system as need using the agency-approved system virtualization platform (VMware)
Update computer configurations to meet IT security requirements (such as, system patches, configuration management, antivirus client installation and configuration, central log management, etc.)
Adheres to GSFC & Project policies and standards for creation of system user accounts as well as the allocation and use of workstation hardware and solutions
Tracks the status of user IT support requests and reports status on a regular basis to the task lead
Attends regular staff meeting and participate in discussions regarding IT project status updates and resolutions
Assist with the development of new concepts, methodologies, technologies, automated workflow solutions, products and tools to meet emerging customer needs
Assist peers with Active Directory (NDC) using NASA Consolidated Active Directory (NCAD) membership
System patch management processes, scripting, and inventory control using Dell KACE or other NASA approved systems. Involvement in appropriate inventory management procedures and processes
Bachelor's degree in Technology related field with two years of experience or 4 years of related experience in lieu of a degree
Relevant IT certifications in operational disciplines within the department are preferred (i.e., CompTIA A+, Microsoft Certified Solutions Associate (MCSA) for Windows 7/8/10, and/or Apple Certified Support Professional (ACSP) for Mac OS X 10.11)

Information Technology Specialist Resume Examples & Samples

Developing plans to safeguard IT system data against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs
Reviewing violations of computer security procedures and protective measures, providing reports as required and making recommendations for appropriate corrective actions
Coordinating implementation of computer security technical solutions and/or corrective actions with system stakeholders
Performing research of IT security threat environments, technologies and solutions and presenting consolidated analyses with associated weaknesses, recommended actions and plans for implementation to senior managers
Reviewing and/or approving IT system access requests and/or processes to ensure IT security access requirements such as clearance, need-to-know and minimum training are accomplished before access is granted
Demonstrating understanding of computer systems and operations, especially security technology and processes
Monitoring current reports of IT threats and vulnerabilities to determine risks, criticality and potential impact on IT systems
Performing risk assessments and executing tests of IT systems to ensure correct functioning of IT system processes and security measures
Identifying complex IT Security problems and reviewing related information to develop and evaluate options and implement solutions
Using logic and reasoning to identify the strengths and weaknesses of alternative IT security solutions, conclusions or approaches to problems
Reviewing violations of computer security procedures and discussing procedures with violators to ensure violations are not repeated
Reviewing IT systems and/or IT security programs to identify weaknesses and make recommendations for corrective actions
Researching IT security threat environments, technology, policy and federal mandates and presenting consolidated analyses with any associated recommendations to senior management
Providing cyber security support, such as risk benefit analysis of information technology security solutions
Providing decision support, such as interpreting technical explanations of operating systems, application design decisions, IT security requirements, and presenting technical information to management
Developing decision support packages based on knowledge of programming, system administration, application life cycles and IT security requirements and solutions for
Experience researching IT security technology, policy and federal mandates and summarize for presentation to senior management

Information Technology Specialist Resume Examples & Samples

Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Information Technology Specialist Resume Examples & Samples

Knowledge of computer science disciplines with experience with computer hardware and software technology, operating systems, and hardware
Knowledge of organizational elements, functions, responsibilities, authorities, and goals to coordinate the planning and coordination of information technology resources, including configuration management and its life cycle process
Experience with network protocol and data transport layers. Experience developing requirements for network communications projects
Knowledge of networking principles and communication systems
Ability to apply a structured system analysis approach related to a wide variety of computing and communication systems utilizing new technologies, and to the design, development, an implementation of computer systems and services applicable to aerospace systems
Skills in technical and project management
Knowledge of procurement process and regulations for major systems acquisitions
Ability to formulate and express conclusions verbally and in writing, and to present finding to customers and management
Ability to originate, interpret, and update evaluate plans, policies, and procedures, and relay to customers and management

Information Technology Specialist Resume Examples & Samples

Travel for training and work assignments may be required
Design and develop and applications with IT capabilities that provide data collection through form workflows as well as through various external device interfaces utilizing C# Visual Studio.NET
Knowledge of SQL databases, relational database systems, and web software sufficient to play a leadership role in resolving critical issues that involve the use of databases to meet business needs
Experience leading data management projects involving multiple internal and external parties using SQL databases, web-enabled databases, internal systems, field data collection devices, personal Digital Assistant technology (PDA), and mobile solutions
Experience configuring and supporting Business Connectivity Services for accessing backend server files and data sources for enhancing applications
Knowledge of Platform as a Service PaaS tools and Open Source services and tools
Knowledge of configuration and change management processes as well as knowledge of Team Foundation Server

Information Technology Specialist Resume Examples & Samples

1 year of experience in technical support
Technical skill with most of the following concepts: RAID, server virtualization, desktop virtualization, networking (OSI Model), IT security, OS imaging, Active Directory, GPOs, and MS Office
Knowledge of current Windows and Macintosh operating systems
Basic knowledge of network concepts like routing, switching, and wireless technologies
Understanding of common network services such as DNS, DHCP, and VoIP
Basic knowledge of security concepts like access control, authentication, and authorization
Independent problem solving skills and an ability to fully diagnose and troubleshoot technical issues
Excellent interpersonal skills, including written and verbal communication
Self-motivated and able to work and prioritize without supervision on daily tasks and projects

Supervisory Information Technology Specialist Resume Examples & Samples

Ability to manage, coordinate and integrate a multiple of important projects or program segments of professional, scientific, technical, managerial, or administrative work
Ability to communicate effectively with professional and non-professional personnel at all technical and managerial levels in both the oral and written form
Skill in the use of project and configuration management principles, methods and practices
Knowledge of JSC, NASA, and Federal Government Information Resources Management regulations, policies, requirements, reporting, resources and initiatives
Mastery of management skills to effectively direct the activities of the office and to provide guidance and direction regarding organizational policies and procedures

Information Technology Specialist Resume Examples & Samples

Following information security policies, methods, standards, Federal Information Security Management Act (FISMA), National Institutes of Standard and Technology (NIST) and Department of Homeland Security/Federal Emergency Management Agency policy, standards and practices and applies to organizational information systems
Interpreting IT policies, standards, guidelines and serves as principle adviser to the Information Technology Branch Chief, System Owner and Region X Leadership on system security program implementation
Developing and submits local system security policy, plans, guidelines, and standard operating procedures (SOPs)
Conducting and completes System Authorization following the Risk Management Framework
Occasional non-emergency travel up to 10% may be required domestically

Information Technology Specialist Resume Examples & Samples

Experience working in the information technology field performing advanced level tasks directly related to applications requirement and systems implementation
Knowledge and experience with application development, database management, web and intranet technologies (e.g. SQL Server, .net, SharePoint, etc.)
Expertise in applying project management methodology, tools and techniques. Project Management Professional (PMP) certification is a plus
Experience with FISMA compliance
Experience with analyzing structured, semi-structured, and structured data
Experience with researching and implementation of the Commercial off the Shelf (COTS) solutions to satisfy business needs; OR
Experience with IT related procurements

Information Technology Specialist Resume Examples & Samples

Performing multiple, varying assignments under the direction of a supervisor or team lead
Knowledge of automated property management systems, such as Sunflower Assets, and personal property, including lifecycle and regulations
Applying IT customer service support principles
Installing and configuring TSA approved software applications
Diagnosing /Resolving customers' technical problems related to software and hardware using a customer incident report/trouble ticket system
Working with network specialists, application developers, and security specialists to prevent recurring problems. Suggesting solutions and documenting solutions and make recommendations for changes to system configurations
Utilizing Microsoft Office products to reconcile data from the Sunflower Assets application to data in other agency approved applications
Supporting property management specialists with data and inventory reconciliation efforts as part of the annual personal property inventory campaign
Attention to Detail: Is thorough when performing work and conscientious about attending to detail
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations
Experience maintaining an automated property management tracking system such as Sunflower Asset Management System or comparable systems; AND
Experience applying knowledge of IT customer support principles; AND
Experience developing and tracking resolution databases to assure accuracy of records and information
Exeperience applying technical knowledge to in install, configure, and test software; AND
Experience diagnosing and troubleshooting personal computers; AND
Experience utilizing technical knowledge to develop and assess software business requirements

Information Technology Specialist Resume Examples & Samples

Developing, defining, managing and documenting IT projects specific to cybersecurity
Overseeing and controlling goals, costs, resources, performance and risk mitigations relating to IT projects specific to cybersecurity
Using project management software to develop and manage complex IT project plans
Applying cybersecurity requirements to the identification and measurement of cybersecurity risk elements applicable to the security assessment, authorization and operation of IT systems, and the development, tracking and reporting of associated metrics necessary for monitoring the cybersecurity posture of those systems
Developing, implementing and interpreting metrics for the evaluation of cybersecurity program and process effectiveness and efficiency; and
Serving as a cybersecurity expert making decisions and recommendations and influencing IT/cybersecurity policies and programs

Information Technology Specialist Resume Examples & Samples

Best Qualified – Demonstrates better overall or key knowledge, skills, or abilities for a specific position
Well Qualified – Possesses the knowledge, skills, and abilities which clearly exceed the minimum qualification requirements for the position, but does not necessarily meet the definition of best qualified
Qualified – Meets the minimum qualifications standards, including any selective placement factors, for a specific position

Supervisory Information Technology Specialist Resume Examples & Samples

Customer Service - Working with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Problem Solving - Identifying problems; determining accuracy and relevance of information; using sound judgment to generate and evaluate alternatives and to make recommendations
Reviewing proposed new systems, networks and software designs for potential security risks
Resolving integration issues related to the implementation of new systems with the existing infrastructure

Information Technology Specialist Resume Examples & Samples

Overnight travel may be required
In addition to the above requirements, to qualify for the SV-I Pay Band (equivalent to GS-13), you must have one year of specialized experience at the SV-H Pay Band or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position, and is typically in or related to the work of the position to be filled. For this position, specialized experience is defined as
Appying advanced knowledge and hands-on experience documenting the enterprise architecture infrastructure using business and technical modeling techniques; AND
Conducting complex analysis in support of architectural activities; AND
Providing enterprise architecture guidance on associated reference models (e.g., Federal Enterprise Architecture (FEA), Business Reference Model (BRM), Performance Reference Model (PRM), Service Reference Model (SRM), Technical Reference Model (TRM), Data Reference Model (DRM))

Information Technology Specialist Resume Examples & Samples

Two (2) or more years of professional experience working in a helpdesk and/or workstation support role
Two (2) or more years of professional experience troubleshooting connectivity issues in a networked environment
Two (2) or more years of professional experience working with other teams and customers solving incidents and problems in a technical environment
Two (2) or more years of experience using Help Desk software such as Service Center, Grouplink or Microsoft System Center Service Manager
Two (2) or more years of experience working with Microsoft Office Software
Associate's degree or higher in Computer Science or related field
Two (2) or more years of experience working in an ITIL/ITSM environment in a helpdesk and/or workstation support role
Preferred applicants will be willing to undergo a background check, which will include fingerprinting
Three (3) professional references (personal references do not count as professional references)

Information Technology Specialist Resume Examples & Samples

Is an experienced Agile/Scrum shop
Has close ties to its customers
Delivers products that our customers value
Supports career growth and values creativity
Collectively shares work on diverse business areas and applications
Recognizes accomplishments
A current resume detailing experience and education
A list of three professional references with current telephone numbers, including your current or most recent supervisor (or you may include this information in the Reference section of your application). A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates

Information Technology Specialist Resume Examples & Samples

5 years' experience with Microsoft SQL Server
5 years' experience writing moderate to complex .Net, or C++ applications
5 years' experience with point-of-sale systems and interfaces between those systems and accounting systems
1 year of experience working with Informatica or similar data transformation software
Working knowledge of COGNOS
1 year of experience with Microsoft SQL Server Reporting Services
Detailed understanding of industry standards and techniques for data integration across business entities
Senior level knowledge of database theory and technology to develop high-performance revenue reporting system architectures and data flows
Senior level knowledge of data base design principles
Experience developing and maintaining command-level queries and stored procedures for complex systems like WSF's Wave2Go and VRS

Information Technology Specialist Resume Examples & Samples

Demonstrated experience proficiently translating complex business issues into readily understood concepts for staff, management, and the public
Defining architecture for IT Enterprise Solution Projects
Developing asset such as enterprise applications and solution integration with focus on performance, scalability, re-use, source control, continuous building/integration
Experience with packaged product or Software accessibility needs
Disparate peers and customers have varied meanings for the same terms, leading to confusion when discussing various IT Architecture solutions
New Technology demands for access to services and data in enterprise database systems

Information Technology Specialist Resume Examples & Samples

Completing computer project assignments that required a wide range of knowledge of IT support, deployment and customer service requirements and techniques pertinent to providing IT customer support. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns. AND
Experience independently providing various information technology customer services and support such as
Images, manages and deploys customer workstations and peripherals through the entire life cycle
Provides workstation user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems on a daily basis
Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues
Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer
Assisting with computer project assignments that required a wide range of knowledge of IT support, deployment and customer service requirements and techniques pertinent to providing IT customer support. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns. AND
Assisting in providing various information technology customer services and support such as

Information Technology Specialist Resume Examples & Samples

Manages projects from beginning to end
Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion
Works with resources and participants needed to achieve project goals
Drafts and submits budget proposals and recommends subsequent budget changes
Develops and delivers progress reports, proposals, requirements documentation, and presentations
Determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas
Working knowledge of PMI PMBOK
Interact with all levels of end users and technical resources
Multi-task against disparate projects and timelines to provide comprehensive support and completion to all the moving parts of each project
Proactively identify upcoming risks, issues, and bottlenecks
Understand and follow agency policies
Provide leadership and direction through the full systems development life cycle (SDLC) and SDLC Lite projects, including setting timelines, assigning resources and determining and managing scope of work. Demonstrates problem solving, negotiation and facilitation skills
Recommend solutions to conflict issues impacting projects and between multiple teams
Provides development support and strategy for various production applications
PMP certification or PMI training
Agile certification (CSM)
Experience facilitating diverse work teams
Excellent interpersonal, leadership, and teamwork skills
A list of at least 3 professional references including names, professional titles, and current phone numbers

Information Technology Specialist Resume Examples & Samples

Experience developing and managing Web content
Experience designing public-facing websites and web applications; and
Experience analyzing website traffic and user demographics

Information Technology Specialist Resume Examples & Samples

Analyze and refine systems requirements
Translate systems requirements into applications prototypes
Plan and design systems architecture
Write, debug, and maintain code
Determine and design applications architecture
Determine output media/formats
Design user interfaces
Work with customers to test applications
Assure software and systems quality and functionality
Integrate hardware and software components
Write and maintain program documentation
Evaluate new applications software technologies
Ensure the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services
See travel information under Conditions of Employment

Information Technology Specialist Resume Examples & Samples

6 Transfer
Develop/Support web services to facilitate interaction between FileNet and other systems
Develop/support bulk load processes for FileNet P8
Generate code for review by IT Specialist 3
Work with business unit staff to develop comprehensive test plans
Coordinate unit/system/acceptance testing with business unit staff
Communicate status of assigned projects/tasks to immediate supervisor, including possible delays and potential problem areas, in a timely and accurate manner
Work with business units to gather system/application requirements
Analyze requirements in order to develop detailed design specifications for review and approval by the business unit staff
Review business user requirements to ensure they are met in the development of any applications
Review functional and technical designs to ensure they are capable of integrating with existing systems and are developed according to standards
Investigate and troubleshoot production issues
Provide on-call/off-hours support – primarily for testing/upgrades
Demonstrated knowledge of HTML and JavaScript (3 months to 1 year)
Experience integrating with DB2, SQL, Oracle or other external data sources
Knowledge of or experience with FileNet P8 products
Ability to participate in all phases of the System Development Life Cycle

Information Technology Specialist Resume Examples & Samples

Monitor and maintain the efficiency, reliability, and effectiveness of the Retirement Benefit Administration System or third party software by applying timely updates, fixes and patches
Work closely with other necessary systems personnel to coordinate the proper application of these updates
Administer the system through the use of programming tools and techniques and relevant computer capabilities and languages
Communicate regularly and effectively with the supervisor on software issues, system problems and project needs and identified
Provide input and assistance in the development and implementation of policies. It is expected that this candidate will be working with: technical and non-technical staff, vendors and employers as needed
Assist in the development and updating of procedures for maintaining systems including research available information and standards for maintaining such information, write procedures, communicate and collaborate with technical and non-technical staff and implement new procedures upon approval by supervisor
Participate in the development of technical and/or functional requirements for inclusion in software request of proposals
Partner with NYSLRS’ selected implementation vendor and Testing Unit in the development and execution of demonstration scripts and testing as needed
Trouble-shoot and debug software issues as needed
Peoplesoft Enterprise 9.1, including

Information Technology Specialist Resume Examples & Samples

Troubleshoot software problems, maintain resources and monitor performance for development, test, training and production CICS environments
Analyze, design, code, debug, test, implement and maintain programs and utilities written in COBOL and PL/1 to support the correspondence system
Perform capacity planning, backup and maintenance of VSAM files
Participate in a mandatory on-call rotation to provide after-hours support for production level correspondence batch jobs
Provide programming and technical support for objectives related to the MEBEL Letter Migration project
Analyze, design, code, debug, test, implement and maintain ISPF dialogs consisting of clists, skels, and panels
Perform capacity planning, backup and maintenance tasks for Librarian source code files and JCL libraries
Monitor and maintain input/output queues to maximize job execution and print processing productivity
Troubleshoot all levels of programming-related problems including, but not limited to, those coded in COBOL, PL/I, CLIST, JCL and CICS Command Level languages to provide timely resolution of system and application level software failures
Assist in the analysis and resolution of mainframe resource contention, operating system, TSO and printer-related problems
Assist with testing, user sign-off and post implementation review of mainframe system software upgrades
Act as liaison between staff to analyze the impact of software changes, mitigate risks, and assist in coordinating implementation activities and backout procedures
Perform testing for periodic weekend and/or holiday software upgrades
Utilize technical writing skills to create and maintain program documentation, test plans and user instructions
Create and maintain flowcharts and process work flows to document programs, business systems and processes
IBM Mainframe experience (z/OS, MVS, TSO, ISPF)
Strong programming, testing and analytical skills, especially with COBOL, JCL,
Command Level CICS, InterTest and Xpediter
Technical Writing experience
VSAM file experience
Highly effective time management skills and ability to handle frequently changing
Priorities
Ability to work independently and in a team setting

Information Technology Specialist Resume Examples & Samples

Experience with Microsoft application development and database technologies that may include .Net, C#, Model-View-Controller (MVC), Windows Communication Foundation (WCF), Team Foundation Server (TFS) and MS SQL Server
Experience with web development and web services
Experience with each phase of the software development process and various application platforms
Experience ensuring delivery of software products or updates
Experience with creating and implementing processes to efficiently manage the release of code
Experience helping troubleshoot problems with an application
Experience producing end-user documentation and training materials
Excellent communication skills and the ability to communicate with technical staff and agency program staff
Experience with Oracle database and web application environments including PL/SQL and Oracle Reporting Services, or Java applications also helpful

Information Technology Specialist Resume Examples & Samples

Bachelor's Degree in Computer Science or related field or equivalent experience
Hands on development experience in ASP.NET version 3.5 and above
Working knowledge of .NET Framework version 3.5 and above
Five (5) years' experience with C# language and hands on experience using visual studio
Five (5) years' working knowledge of Microsoft SQL Server, Transact SQL
Five (5) years' experience with Web technologies such as HTML, CSS, JavaScript, Jscript, XSL, JSON, XML
Configuration Management technologies such at TFS, VSS, or Subversion
MCTS, MCAD, MCPD, PMI issued certification
Master's Degree in Computer Science or equivalent
Working Knowledge of Object Relational Mapping tools such as CSLA, nHibernate, Entity Framework
Working knowledge of related methodologies such as Unit testing, MVC, CMS, UML
Working knowledge of related tools such as Red Gate, SharePoint, Cold Fusion SSRS, Hyperion, Cognos, ESRI
Experience developing applications in a Cloud architecture such as AWS, Azure etc
Demonstrated experience showing ability to research, document, develop and deliver strategic presentations on eCommerce systems and strategies
Experience in managing small teams of high-visibility projects

Information Technology Specialist Resume Examples & Samples

This position may require non-emergency travel (5%)
Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately

Supervisory Information Technology Specialist Resume Examples & Samples

Project management experience, such as planning and designing IT deployments, budgeting, and/or contracting. Overseeing and controlling goals, costs, resources, performance, and risk mitigations
Developing or refining organizational performance measurement or security metrics
Providing solutions and problem resolution to customers, with a strong sense of commitment and drive towards customer service; AND
Demonstrated experience in network defense, risk assessment, or penetration testing
Presenting technical and non-technical information to peers, managers, and executives and working collaboratively across large enterprises or industry sectors
Providing cyber security support, such as risk benefit analysis of information technology security

Supervisory Information Technology Specialist Resume Examples & Samples

Demonstrated prior experience in a leadership role in a 24x7x365 network operations center (NOC) or security operations center (SOC) environment responsible for a large enterprise network
Project management experience, such as planning and designing IT deployments, budgeting, and/or contracting
Providing guidance and support on cyber security issues to managers and executives, such as performing risk-benefit analysis of information technology security and influencing IT security policies and programs
Managing crisis events and balancing conflicting needs of various stakeholders; AND
Providing solutions and problem resolution to customers, with a strong sense of commitment and drive towards customer service
Experience in a leadership role supporting an IT environment, particularly with an operational cyber security or networking focus

Information Technology Specialist Resume Examples & Samples

Partake in feasibility of current platforms/tools as a replacement for Lotus Notes applications and help identify future IT Solutions
Engage with project teams in varying roles – technical expert, technical lead, team participant
Participate in creation of Statement of Work when new applications, specifications or features involved
Prepare estimates of effort
Assist management in determining/mitigating risks
Work within team or directly with users to facilitate gathering of business requirements
Collaborate with project team to determine data structure, user interface, application architecture and functional design
Prepare technical specifications to ensure business requirements will be fully met
Analyze requested modifications to determine effect of changes and their potential impact
Create technical specifications outlining changes to be made
Develop N-Tier applications in a variety of languages
Write code that adheres to the established organizational coding standards and ensures usability and scalability of systems
Troubleshoot code to resolve occurring or potential issue(s)
Perform/document all unit and string testing
Assist users in creation, execution and documentation of test plans
Prepare paperwork associated with implementation of changes
Ensure status of work communicated to appropriate levels in a timely manner
Maintain system and process documentation, ensure it is up-to-date
Address technical and functional issues which impact production applications and projects
Collaborate with other IT units to resolve production issues
Provide off hours support as needed
Escalate issues to management as necessary
Keep management and business customers fully informed on the status of issues and the progress of work to resolve them
Determine what tasks will be required to complete assignments, establish their priorities and estimated completion dates
When applicable, construct project plan to outline all aspects of programming and testing
Communicate and negotiate with business units to set priorities, to provide feedback of the status of tasks being performed, and to confirm scope and relevancy of the remaining work
Inform management and all affected parties about potential or existing issues that may impact schedules and/or deliverables as soon as those issues arise
When necessary, adjust priorities to ensure that estimated completion dates are attained and established deadlines are met
Apprise management and other stakeholders of deviations from originally agreed upon priorities, deadlines, or scope in a timely manner
Demonstrated experience evaluating written materials and specifications – 1 or more years
Demonstrated experience in structured programming (any language) - 2 or more years
Familiarity with SDLC (System Development Life Cycle)
Familiarity with Lotus Notes or Visual Basic programming

Information Technology Specialist Resume Examples & Samples

Writing strong and efficient semantic and standards-compliant HTML and CSS across common browsers and devices
Creating web interactions with jQuery
Creating and managing templates, layouts, and web components for multiple City websites
Managing the technology-related aspects of the CMS and web eco-system
Designing visually appealing web pages, layouts and components that can solve specific design problems
Assisting in the development and delivery of training to ensure website content is updated
Assisting in the strategic technology planning and implementation of major IT projects/support including infrastructure, computing, internet and e-systems
Maintaining technical and business documentation
Related work as required

Information Technology Specialist Resume Examples & Samples

Less than 6 months
2 years to less than 3 years
3 years to less than 4 years
4 years to less than 5 years
6 years to less than 7 years
9 years to less than 10 years
Required Question

Information Technology Specialist Resume Examples & Samples

An Associates of Applied Science in Information Technology, Computer Science, Information Systems, Networking, or a related field (experience and training may be substituted for education)
Experience and advanced knowledge in the installation, troubleshooting and support of PC hardware
Familiarity with MS System Center Configuration Manager (SCCM) and group policy management
Extensive experience working with network and PC operating systems including Windows server 2012, Windows 7/8.1/10 as well as experience with MS Office 2013/2016
Some knowledge of Audio-visual hardware and software
Experience and knowledge in the installation, troubleshooting and support of AV equipment
Ability to travel to and work at all campus locations
Knowledge of Human Resource principles, practices and procedures
Must possess a valid Driver's license
Bachelor's Degree in Computer Science, Electronic Technology or closely related field
Microsoft Certified Professional Engineer (MCSE), Network+, A+, and/or Security+
Experience in Cisco VOIP administration
MAC experience, Yosemite (10), El Capitan (11), Sierra (12), KACE (Endpoint System Management Appliance) and Issuetrak Helpdesk Software

Information Technology Specialist Resume Examples & Samples

Ability to understand the functionality among the different Statewide Financial System (SFS) modules
Ability to identify and evaluate software, tools and resources to determine potential benefits and uses in the Help Desk function
Knowledge of System User Help Desk operations and tools
Strong interpersonal skills; ability to work on cross-functional teams
Strong verbal and written communication skills, with an ability to express complex business concepts in technical terms
Answer phone and email inquiries from system users
Assist system users to find resolution to issues and problems
Support users in the implementation and use of the new system including, but not limited to, screens, access, and reports
Identify and analyze common or related problems; make recommendations to technical and business staff for system adjustments to address and resolve
Track incidents and responses; analyze solutions to improve responsiveness
Prioritize issues and route to appropriate internal or external resources
Provide courteous, timely responses to all user inquiries
Analyze user inquiries to identify possible training opportunities or system problems with the new Statewide Financial System
Prepare work papers to document findings and conclusions
Incident management and response
Work with technical and functional area experts and others as needed to develop a comprehensive knowledge of system application and development and business processes
Participate in appropriate training, work groups and agency meetings
Establish and maintain a working knowledge of the system’s screens, navigation, procedures, and processing requirements
Update and maintain Help Desk support scripts
Ad hoc project responsibilities
Participate in business process analysis and documentation
Assist software developers with documentation of system functionality and customizations
Assist testing team with planning, executing and documenting test scenarios

Information Technology Specialist Resume Examples & Samples

Create and maintain batch JCL and related security requests
Develop unit test plans and assist business users in developing system test plans as needed
Conduct unit testing and debugging of all code changes in development environment
Create test data using QMF queries and/or download process
Move code into user test environment and assist user testing as needed
Support user testing by collaborating on the user test plan to ensure accuracy and completeness of all pertinent test conditions and providing necessary test data
Analyze mainframe COBOL batch and online programs for possible modifications to both current and new MEBEL processes
Meet and collaborate with business unit partners to develop system change requirements
Prepare program change requirements based on the user specifications
Create documentation and procedures for new and existing processes
Check previous night’s batch processing results each morning and resolve any outstanding issues
Troubleshoot and resolve programming issues as reported by members of the Accounting Bureau user community and Benefits and Calculations Disbursements Services user community
Demonstrated experience using COBOL (1 year to less than 3 years), JCL (1 year to less than 3 years) and DB2 (3 months to 1 year) in the maintenance of existing business solutions
Demonstrated experience in the facilitation of discussions with all levels of staff within the user community. These discussions should include the gathering of business requirements, preparation of time estimates, negotiation of realistic goals, and the reporting of project statuses
Demonstrated experience in the creation of business solutions that meet the requirements set forth by the business, the translation of business requirements into technical specifications and adherence to established programming standards and OSC internal controls

Information Technology Specialist Resume Examples & Samples

Serves as a Digital Communications Specialist for the Office of Chief Information Officer (OCIO) and the Farm Service Agency (FSA) digital communications functions
Oversees the design, upgrading enhancement, maintenance, availability, and effectiveness of the technical functionality and content for one or more communications platforms of the enterprise
Coordinates the acquisition , installation, and configuration of the end-to-end infrastructure supporting the communication platforms and ensures the availability and security of applications installed on the site
Works with content management systems, digital content delivery systems, multimedia systems, techniques, and technologies
Promotes the application of digital communications throughout FSA as a means to effectively accomplish critical business requirements
Serves as a project manager responsible for coordinating efforts of a multidisciplinary team in the analysis, design, development, and implementation of large scale or mission-critical computer systems, subsystems, and enhancements. Present findings, alternative approaches, and cost/benefit analyses to management
Attention to Detail – Is detailed oriented and takes pride in professional work, work products and services that are complete, thorough, timely and accurate
Customer Service – Enthusiastically works with clients and customers (both internal and external to USDA/FSA) to assess needs; provide information or assistance; resolve problems; satisfy expectations; produce quality products and services, and recommend products and services to meet customer needs
Oral Communication – Creates and maintains a positive team environment based on open and mutual communication, active listening, awareness of the audience, and ability to clearly share knowledge of technical, sensitive, controversial and other types of information in group and individual settings
Problem Solving – Resolves problems through a collaborative and systematic approach that includes problem clarification; collection of accurate and relevant information; sound judgment to generate recommendations; and evaluation of alternatives

Information Technology Specialist Resume Examples & Samples

Use web services to integrate the IVR with PeopleSoft
Experience documenting workflow processes using flow charts
Knowledge of or experience with Visio flow charts
Knowledge of or experience with building or supporting an IVR system

Information Technology Specialist Resume Examples & Samples

Joomla CMS; Microsoft Office including Access; Adobe Dreamweaver, Photoshop, Fireworks, Illustrator
High level of attention to detail, ability to multi-task and strong leadership skills
Excellent written, verbal, and organizational skills
Ability to document issues in a clear and concise manner
Ability to demonstrate flexibility
Strong interpersonal skills; ability to work collaboratively on cross-functional teams and foster the teams’ commitment to tasks
Proficiency with Microsoft Office suite of products, especially Excel, PowerPoint and Visio
Self-motivated, organized and independent; able to work with a minimum of supervision
Ability to set priorities and to recognize when to seek clarification
Proficiency with web user interface/user experience development in a Joomla! CMS environment
Website maintenance
Developing and editing web style sheets, page code, creating and editing banners, ads, icons and other images
Process Documentation
Experience with Drupal CMS a plus
Experience with PeopleSoft User Productivity Kit (UPK) a plus
Experience with the Statewide Learning Management System (SLMS) is a plus
Working knowledge of the SFS or PeopleSoft modules is a plus
Basic knowledge of the organization of New York State government
Perform design, web development and some project management tasks including
Web content management systems (i.e., Joomla!)
Web development including style sheets, templates, web page coding
Web architecture development
Graphic design
Copywriting
Develop and deliver training to internal and external users
Determine the level of effort required for tasks and estimate timetables for completion of tasks as assigned
Document and maintain web and SharePoint maintenance procedures
Ensure stakeholder training materials, project artifacts and communication needs are met within assigned timeframes, and adhere to SFS standards
Review and validate key stakeholder communications for grammar and technical accuracy prior to sharing with audience
Participation in knowledge transfer and continuous learning sessions to build competency in key focus areas (e.g., web development and maintenance activities)
Develop and monitor analytical reports to capture statistics on SFS website activity; identify trends, potential risks, and issues
Special projects as required

Information Technology Specialist Resume Examples & Samples

1-5 nights per month
Experience working with infrastructure hosting environments, enterprise application hosting, virtualization
Experience with deployment and troubleshooting methodologies for commercial and custom applications and their components
Experience with requirements analysis and presentation of concepts on enterprise and application hosting on various operating systems; and
Experience in configuration management, requirements documentation and customer elicitation

Information Technology Specialist Resume Examples & Samples

Planning, analyzing, developing, implementing, maintaining and enhancing information systems security programs, policies, procedures and tools
Developing long-range plans for IT security systems that anticipate, identify, evaluate, mitigate and minimize risks associated with IT systems vulnerabilities
Implementing higher-level security requirements such as those resulting from laws, regulations or Presidential directives
Defining the scope and level of detail for security plans and policies applicable to the security program

Information Technology Specialist Resume Examples & Samples

Assume responsibilities for the development, maintenance, and technical support of key components of the MEBEL Letter Migration process
Analyze, design, code, debug, test, document, implement and maintain utilities and batch/online programs that are coded in COBOL, DB2 and CICS Command Level languages to support mission-critical legacy mainframe application and the integration of new Redesign programs and processes
Review functional and technical designs of new business solutions to ensure they are capable of integrating with existing systems and are developed according to standards
Troubleshoot software problems, maintain resources and monitor performance in all CICS environments
Troubleshoot all levels of programming-related problems including, but not limited to, those coded in COBOL, CLIST, JCL and CICS Command Level languages to provide timely resolution of system and application level software failures
Create and maintain flowcharts, procedures and process work flows to support business systems and processes
Assist with testing, user sign-off and post implementation review of mainframe system software upgrades and/or disaster recovery initiatives
Act as liaison between staff to analyze the impact of software changes, mitigate risks, and assist in coordinating implementation activities and back out procedures
Demonstrated experience with computer programming
Demonstrated experience with COBOL
Demonstrated experience with JCL
Demonstrated experience with IBM Mainframe (z/OS, MVS, TSO, ISPF)
Demonstrate strong programming, testing and analytical skills
Demonstrate strong troubleshooting skills
Demonstrated experience with Technical Writing
Demonstrated experience with VSAM files
Demonstrate highly effective time management skills and ability to handle frequently changing priorities
Demonstrate strong written and verbal communication skills
Demonstrated ability to work independently and in a team setting

Information Technology Specialist Resume Examples & Samples

Create design documents and other related system documentation
Collaborate with business analysts and systems users to gather and refine system change requirements
Establish test conditions based on code specifications
Code and debug mainframe SQL, SQR, MVS JCL, and COBOL programs as well as PeopleSoft online objects and programs
Develop new and update existing check printing templates for the Advanced Function Printing (AFP) applications using Design Pro Tools Software
Provide complete Fit/ Gap analysis of proposed system changes
Conduct technical walkthroughs of proposed system changes
Conduct unit testing and debugging of all code changes in a development environment
Debug and fix reported defects and implement enhancement requests
Conduct code reviews as assigned and recommend changes
Perform Quality Assurance testing of code changes as assigned
Work closely with business analysts and system users on problem identification and resolution
Provide on-call support for after-hours batch processing as needed
Provide production support for the disaster recovery check printing process
Assist with production schedule processing to
Maintain and execute daily batch schedules
Prepare and process adhoc requests as needed
Provide support for vendor interactions with PayServ
Demonstrated experience: SQL/PL-SQL
Demonstrated experience: Procedural programming
Demonstrated experience with Oracle’s PeopleSoft ERP systems
Demonstrated experience with functional understanding of the PeopleSoft HCM

Information Technology Specialist Resume Examples & Samples

Participates and collaborates fully with other key senior level USDA policy officials, EDCO customers and clients, in formulating and determining long-range and current Cloud computing policies and programs for the Department
Provides project management and coordination of cloud capabilities with the EDCO customers to expand optional cloud brokering services that deliver value, elasticity and agile capabilities for business and mission of technology solutions with cloud services
Advises and counsels top OCIO managers and other key officials of the Department on matters relating to new or modified basic policies and programs that effect or relate to Cloud services and activities to move strategically towards building value added services and aligning with the strategic plan for of the EDCO
Leads or support the development of the Cloud brokerage strategy including standardization of policies, and procedures for organizational consultation, mediation, and facilitation of enterprise Cloud computing solutions selection on behalf of the Department
Travel is required occasionally (1-2 times a month)

Information Technology Specialist Resume Examples & Samples

Possess several job-related technical certifications and/or years of service in the field
Possesses greater latitude in interacting with both customers and other internal staff; and thus there are higher expectations about a senior-level person’s ability to effectively represent solutions
Provides clear and consistent written and verbal communications on behalf of AS&E IT in public settings
Provides clear and consistent written and verbal communications on behalf of the IT Center and desktop group in internal AS&E IT interactions
Significant level of involvement with projects that have broad customer impact with an emphasis on faculty support
Demonstrates an understanding of the challenges involved with technology transformations as well as the political and business realities impacting decisions
Serves as a role model in both technical and behavioral interactions with other staff members
Demonstrates a consistent, proactive approach for continuous improvement
Willingly takes on or initiates projects intended to improve department operations, faculty support and customer service
Works with others to produce process improvements
Participates in the orientation of new AS&E faculty and staff, helping them become acclimated to hardware, software and internet environments
Recognizes that responsibilities are not always easily defined – looks beyond assigned activities to extend services
Demonstrates, through words, appearance, and actions, a level of pride and commitment to the outcome of their efforts
Describes, coaches, and reinforces skills and behaviors in order to provide exceptional service
Anticipates potential problems and develops ways to prevent them
Evaluates and recommends changes in methods or procedures affecting broad areas.Demonstrating initiative and independent judgment
May participate in staff conflict resolution

Information Technology Specialist Resume Examples & Samples

Develop on-line and batch mainframe-based applications using COBOL, DB2 and JCL
Develop batch programs and queries required to analyze existing data elements and to correct erroneous data
Develop Web and/or client server-based programs/applications
Ensure user requirements are met in the development of any software and/or ensures COTS software configures appropriately to meet the needs
Ensure that functional and technical designs are capable of integrating with existing systems and are developed accordingly to standards
Work cooperatively with the LOB Solution Vendors and QA/IV&V Vendor to design, construct and implement the system to best meet the needs of the users
Participate in the reviews of deliverables as required
Generate code for review by Applications Developer Specialist
Assist the Application Development Specialist in coordinating the following project activities, including, but not limited to
Data Classification
Data conversion, data bridging
Guidance for application development
Retirement of replaced systems
Demonstrated excellent oral and written communication skills
Participates in all phases of the System Development Life Cycle

Information Technology Specialist Resume Examples & Samples

Create mainframe users, profiles and datasets
Create, delete and maintain user accounts for the New York State Payroll System
Create, delete and maintain users accounts and Codes File Tables for the NYSLRS CIC MEBEL regions and NYSLRS Portal
Maintain user and group access in Lotus Notes
Interact with internal and external users along with Bureau Directors and security officers
Grant or revoke user access
Respond and process ad hoc requests from a variety of sources
Troubleshoot user issues
Follow established security procedures
Assist in the execution of security audits
Assist in the process for various OSC applications audits as well as respond to ad hoc audit requests from a variety of sources
Follow established security procedures for audits
Security Coursework in Fundamentals of operating systems and network security
Demonstrated experience in operating and monitoring security software products that create and manage user accounts to provide access to system resources
Demonstrated experience in applying information security/information assurance policies, principles, and practices to the delivery of network services
Demonstrated experience in maintaining Lotus Notes users and groups
Demonstrated experience in adding and maintaining MS Active Directory users and folders Demonstrated experience in maintaining codes file tables in CIC region
Demonstrated experience in maintaining users and datasets in Top Secret
Demonstrates excellent interpersonal skills, including oral and written communication skills; must be able to work and communicate effectively with both technical and non-technical coworkers
Demonstrates excellent organizational skills
Demonstrated experience in creating and maintaining SQL queries in SQL Server, Oracle, and/or Access database environments
Demonstrated experience in computer applications support, preferably in a networked

Information Technology Specialist Resume Examples & Samples

An associate's or higher-level degree in computer science, computer information systems, telecommunications, or management information systems; OR
A minimum of 60 college semester credit hours including at least 15 credit hours in computer science; OR
A total of one year of experience in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing

Information Technology Specialist Resume Examples & Samples

Code the solutions using best practices and organizational standards
Unit test the solutions and support assembly testing, user acceptance testing, performance testing and penetration testing as required
Document the solutions and assist in their migration
Respond quickly to management questions and concerns; notify management of issues and problems promptly
Participate in the collaboration among vendor, business and application development staff to understand evolving business requirements for work processes, and tack action on the development of solutions including support of testing, training and roll-out
Work closely with Legacy and CIO staff to ensure that they are consulted and understand the full impact of developed applications as they relate to the OSC environment
Prioritize multiple tasks and monitor progress to ensure work is completed efficiently and in a timely manner
Review work products, provide feedback and take corrective action then necessary
Assist with troubleshooting and identifying problem code; suggest potential solutions for remediation
Transfer knowledge about best practices for coding, testing and documentation; share problem solving tools, methods and techniques to help subordinates become self-sufficient
Develop and track progress against project plans, schedules and events
Meet contractual obligations as agreed to by NYSLRS' project managers and report project status to the Application Development Supervisor on a regular basis
Assist in the review of any change requests or problem incident reports and participate in or lead the planning of potential changes

Information Technology Specialist Resume Examples & Samples

Utilizes additional methods, such as customer surveys, to assess customer satisfaction with CIO service delivery
Acts as a liaison, alongside the Gr-23 or Gr-25, between customers and the CIO’s technical groups, process and service owners to address customer service concerns and to ensure the best customer service possible
Assists in monitoring that business expectations and service levels are being met and, if not, works with service and process owners to identify improvement opportunities. Identifies performance reporting to assist in this function
Follows up with process owners, service owners, and technical unit managers to provide feedback on customer service issues and to help identify improvement opportunities, ensuring identified service improvements are being implemented
Works alongside the Gr-23 or Gr-25 with the Incident Management process owner to ensure IT services are being restored as quickly as possible and according to the priority service levels
Helps work with service owners to ensure that the service requests are delivered within service levels
Assists the Change Management process owner to ensure that changes to IT services occur with appropriate approvals and minimal negative impact
Participates in meetings and work with agency management, users, vendors, consultants, and IT staff to discuss IT solution options and assist in recommending appropriate system platforms for meeting program requirements
Helps to facilitate the resolution of issues identified by internal and external users
Use of Crystal Reports Tool
MS Vision Tool
System Change Management
Demonstrated experience with strong communication skills. Capable of delivering effective written and verbal communication. Ability to confidently communicate with both CIO and customer leadership through various means both written and verbal
Demonstrated experience with strong facilitation skills. Capable of organizing and managing productive meetings, including identifying appropriate participants, establishing an agenda with clear items, objectives and presenters, and ensuring the productive discussion of agenda items so that meeting objectives are met
Demonstrated capability using strong customer service skills including attentiveness, responsiveness and emotional intelligence in responding to customer requests
Demonstrated knowledge of the ITIL best practice framework for IT service management
Demonstrated experience using negotiation skills to build consensus between multiple stakeholders in defining business and stakeholder requirements as well as between multiple technical groups in defining solution requirements
Demonstrated experience with Business Analysis for new IT services or proposed projects by having a good understanding and performing business analysis activities of the various types of requirements, as well as assorted requirement elicitation and documentation techniques
Demonstrated experience facilitating meetings with customers to assess customer satisfaction with CIO service delivery
Demonstrated capability utilizing additional methods, such as customer surveys, to assess customer satisfaction with CIO service delivery
Demonstrated experience acting as a liaison between customers and the CIO’s technical groups, process and service owners to address customer service concerns and to ensure the best customer service possible
Demonstrated capabilities in monitoring that business expectations and service levels are being met and, if not, works with service and process owners to identify improvement opportunities. Identifies performance reporting to assist in this function
Demonstrated experience working with agency management, users, vendors, consultants, and IT staff to discuss IT solution options and assist in recommending appropriate system platforms for meeting program requirements
Demonstrated knowledge in facilitating the resolution of issues identified by internal and external users
Demonstrated knowledge within the change control process, ensuring that there is appropriate coordination between the business and technical units
Demonstrated knowledge to ensure the consortia applications and operations conform to OSC’s information protection standards
Demonstrated experience in meeting with customer management to discuss strategic direction and to gain an understanding of our customers’ need for IT services

Information Technology Specialist Resume Examples & Samples

Understanding database structures and their impact on query design
Knowledge of SQL programming and programming standards
Familiarity with Microsoft Excel and Access
Experience with Toad, Dundas Dashboard and Crystal Reporting
Experience with Oracle Databases
Extensive knowledge of Microsoft Excel and Access, including Macros
Electronic Tolling experience
Designs, develops, and maintains specialized data access modules and programs to ensure E-ZPass/All Electronic Tolling data is available to NYSTA
Analyzes and evaluates components, requirements, and features of Electronic Toll Collection process in order to acquire an in-depth understanding of system processes
Operates independently but maintains regular and effective communication with Operations Management and Electronic Tolling Contractors
Reads and interprets programs written using complex structured query language (SQL) and Crystal Reports
Acts as NYSTA liaison with E-ZPass contractor to resolve data integrity issues
Develops complex SQL queries and performs Excel and Access data summarizations to support management analyses required in the following areas

Information Technology Specialist Resume Examples & Samples

Experience with FileNet P8 administration and/or development
Proficient with SQL and Oracle PL/SQL
Proficient in FileNet workflows and custom workflows
Ability to handle multiple tasks simultaneously and prioritize those tasks appropriately
Experience supporting end-users in a help desk role or similar user support role
Experience gathering business requirements from end users
Datacap experience customizing Datacap
Configuration experience using Capture
IBM Content Navigator Experience
Experience in eForms

Information Technology Specialist Resume Examples & Samples

Effectively communicates, coordinates efforts, and establishes customer relations
Provides top-level technical expertise, including performing in-depth and complex software systems programming and analysis
Creates detailed design specifications for use by software development staff members
Minimum 10 years of experience as an IT Specialist
Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline

Information Technology Specialist Resume Examples & Samples

Experience working with one or more of the following languages – C++, Java, C#, Ruby, Python, COBOL, C, VB Script
Knowledge of Object Oriented Programming and design principles
Knowledge of Design Patterns and Algorithms
Knowledge of the Software development lifecycle and one or more Software development methodologies
Ability to quickly learn and implement leading edge information technologies
Web Technologies: Javascript, Node.js, React.js, jQuery, HTML5, CSS, AJAX, Bootstrap
Database: SQL, PostgreSQL, Oracle, SqlServer, MySQL
Software Life Cycle Management Tools: VersionOne, HP ALM
Testing tools: Selenium, HP UFT, HP LeanFT, Cucumber, RSpec, Mocha/Chai, JUnit / NUnit
Infrastructure: Linux, Windows 7, Unix
Standards & Protocols: XML, WSDL, JSON
Other Technologies: Git, ES6, Babel, Grunt, Eclipse, Visual Studio
Bachelor's degree in computer science, mathematics or related field preferred
Internship in programming or testing
Experience working with programming languages, operating systems and software
Intermediate skills in gathering Business\Systems requirements and developing requirement artifacts
Intermediate analytical and problem solving skills for design, creation and testing of programs
Intermediate skills in database, SQL and design skills
Excellent interpersonal skills to interact with customers and team members
Excellent communication skills to work effectively with team members, support personnel, and clients

Supervisory Information Technology Specialist Resume Examples & Samples

This position may require Temporary Duty/Temporary Additional Duty(TDY/TAD), night and weekend duty occasionally
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and
To make recommendations
Applicant must be able to obtain and maintain a Certified Information Services Security Professional (CISSP) Certification and an Information Awareness (IA) certification within six (6) months of entering the position

Information Technology Specialist Resume Examples & Samples

Administrating and maintaining local and wide area networks and data centers
Resolving and analyzing key operational problems to improve customer satisfaction rates; AND
Analyzing major issues to develop policies

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Information Technology Specialist Resume Examples & Samples

This announcement has been amended to extend the close date.**
Experience working as part of a Quality Assurance (QA) team and engaging with internal and external IT groups, Functional Specialists, Program Managers, Help Desk Analysts, and/or Technical Architects
Experience developing testing scripts, scenarios and working with defect management tools; AND
Experience with large scale Enterprise Resource Planning (ERP) systems integrating with other enterprise systems for work processes such as; human resources, financials, recruiting, performance management, succession planning, learning and development, workforce analytics, metrics and ad-hoc reporting, benefits and compensation
Experience working with enterprise systems for work processes such as; human resources, financials, recruiting, performance management, succession planning, learning and development, benefits and compensation

101

Information Technology Specialist Resume Examples & Samples

Must be a subject matter expert on securely configuring web application, Windows, and Linux systems
Must provide technical advice specific to web application security, identification and remediation of web application vulnerabilities, and design of a secure web architecture
Must have experience in technically implementing security solutions on both Windows and Linux based operating systems and infrastructures
Must be a subject matter expert pertaining to security policies and security best practices; AND
Must have experience in performing security risk assessments

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Supervisory Information Technology Specialist Resume Examples & Samples

Assessing program and business capabilities within the context of strategic plans to meet requirements in support of mission objectives and goals; and
Coordinating with interagency authorities to develop and revise policy and process for performance measurement and reporting; and
Developing and coordinating periodic reviews to monitor milestones, and conducting project assessments to determine progress; and
Providing authoritative advice to senior officials on information resource management requirements, issues, problems and solutions
Attention to detail, and
Customer service, and
Oral communication, and

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Information Technology Specialist Resume Examples & Samples

Assisting in the formulating, determining, influencing, documenting, and monitoring the project management processes, policies, procedures, and tool sets of the agency
Coordinating and monitoring the project initiating, monitoring and control processes
Training and developing project management practitioners; and
Coordinating IT project portfolio activities in the agency

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Information Technology Specialist Resume Examples & Samples

Works with customers to identify requirements and establish priorities for current and future telecommunications programs, projects, and equipment. Defines requirements and develops systems and equipment to meet specialized voice, data, and video communications needs of the Secure Flight Operations Center and other TSD customers
Implements policies and procedures for TSD telecommunications operations and support
Determines the nature, scope, and priority of work efforts to accomplish assigned missions and functions, and makes authoritative technical and operational decisions to resolve most problems that may arise
Integrates commercial-off-the-shelf (COTS) technology when and where appropriate to meet material and schedule requirements. Translates requirements into communications systems design specifications and evaluates commercial vendor proposals for suitability. Ensures alignment with enterprise and system architectures
Applying knowledge of requirements and techniques to implement, operate, and maintain support of Avaya and Cisco VoIP phone systems; AND
Applying knowledge of Microsoft Windows and Linux-based server operating systems to configure, install, maintain and troubleshoot web servers; AND
Experience leading the review and analysis of complex telecommunications issues, and identifying solutions
Experience serving as a technical authority to provide guidance and leadership for major telecommunications programs, projects and special initiatives; AND
Applying knowledge of requirements and techniques to implement, operate and maintain support of Avaya and Cisco VoIP phone systems; AND
Applying knowledge of Microsoft Windows and Linux-based server operating systems to configure, install, maintain and troubleshoot web servers

105

Information Technology Specialist Resume Examples & Samples

Experience developing testing scripts and scenarios; AND
Experience working as part of a Quality Assurance (QA) team and engaging with internal and external IT groups and other key stakeholders; AND
Experience utilizing IBM Advanced Interactive executive (AIX) OR similar UNIX-based operating systems (e.g., UNIX, Linux) and market-leading databases (e.g. IBM DB2, Structured Query Language (SQL), or Message Queuing (MQ) technology)

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Information Technology Specialist Resume Examples & Samples

Applying knowledge of database management software and technologies to design, install, and maintain database systems; AND
Experience creating and administering a high-availability implementation of DB2 UDB in an AIX and/or Linux environment; AND
Applying knowledge of security information standards, policies and regulations (e.g., Federal Information Security Management Act (FISMA) and National Institute for Standards (NIST) guidance) to resolve complex security issues and serve as a technical advisor on information security
Experience leading the evaluation of client specifications and providing technical guidance to project/evaluation team members to design necessary databases; AND

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Information Technology Specialist Resume Examples & Samples

Serving as the principal point of contact for all matters related to the security of automated information systems and assigned general support systems. Preparing or overseeing the preparation of System Security Plans (SSPs) required for certification and accreditation and ensuring the SSP is current at all times and reflects the most current configuration and security state
Developing a contingency plan for each information system which addresses emergency response, backup and recovery actions required to provide reasonable continuity of data processing support should events occur that prevent normal operations
Reporting and documenting all IT Security incidents to the ISSM or designee. Compiling an inventory of allocated information systems and providing a copy of the inventory on a bi-annual basis to the ISSM. Coordinating the implementation of the line of business security awareness and training process with other ISSOs and with the ISSM
Providing policy guidance and instruction support internally and externally
Representing TSA as a senior technical point of contact on information security projects. Presenting briefings and consultative services to executive and management officials on IT security applications and practices
Reviewing computer systems and networks to ascertain if changes have occurred that could adversely affect security
May require occasional overnight travel
Applying IT principles and concepts to serve as an Information Systems Security Officer (ISSO) responsible for implementing IT security tools, policies and practices; AND
Monitoring, evaluating and maintaining system compliance with IT security requirements; AND
Identifying problems and deficiencies to provide data and/or written reports to support the development of Security System Plans (SSPs) and techniques
Developing contingency plans for emergency response and back-up and recovery; AND

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Information Technology Specialist Resume Examples & Samples

Strong customer-service focus
Ability to plan activities to gather and define approach to understanding and resolving end-user problem
Preferred knowledge in financial accounting
Identify and solve issues or problems found in the software through troubleshooting and replication of end-user reported issues
Assist with facilitating meetings with internal staff, end-users and management, identifying and analyzing end-user problems
Identify and document the corrective action needed, communicate resolution to end-user
Establish timetables for completion of resolution
Upon successful resolution of a problem, ensure resolution steps are clearly documented and conduct knowledge transfer activities with appropriate SFS units as needed
Assess the validity of requested feature changes or updates from end-user requests
Develop test plans and assist in the analysis of the results
Monitor for any post-implementation issues to ensure that they are resolved timely
Perform business analysis intelligence activities such as data mining, writing and running SQL queries to extract data to conduct research
Serve as subject matter expert (SME) in SFS PeopleSoft Financials functional area(s)

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Information Technology Specialist Resume Examples & Samples

Develops, coordinates and conducts software testing cycles and activities in support of testing programs
Conducts test activities with other testers and end-users (i.e. system integration testing, user acceptance testing, regression testing and post deployment testing)
Perform work load tasks assigned by Team Lead and supervisor
Develops and designs comprehensive and detailed test plans and test reports
Develop and review test documentation and defect tracking using automated tools includingTeam Foundation Server
Creates, updates, reviews and maintains Systems Development Life Cycle(SDLC) testing documentation
Provides testing support, guidance and documentation reviews at various phases of the Software Development Life Cycle
Provides oversight and testing leadership for external contract development efforts and ensures adherence to testing procedures and SDLC
Coordinates and monitors performance testing efforts
Reviews business requirements for testability
Participates in project planning using Microsoft Project Server to ensure project plans include adequate test activities
Provides testing status, testing results and communicates risks; Creates and maintains standard test plan templates
Establishes processes and procedures for testing protocols
Develops Standard Operating Procedures (SOP) for appropriate methods of testing required to support requirements
Develops and manages regression testing using test automation software, tools and utilities including Microsoft Test Professional and HP Load Runner
Develops and recommends quality control criteria for testing processes and procedures
Evaluates new test software technologies and makes recommendations to streamline testing processes and procedures
Conferences, Training, Etc
May be subject to satisfactory completion of one year probationary or trial period
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
If you are newly hired, the documentation you present for purposes of completing the Department Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS "E-VERIFY" system. Federal law requires the use of E-VERIFY to confirm the employment eligibility of all new hires. Under this system, the new hire is required to resolve any identified discrepancies as a condition of continued employment
If you are selected, you may need to complete a Declaration for Federal Employment (OF-306) prior to being appointed to determine suitability for Federal employment and to authorize a background investigation. This position requires a favorable credit check as part of the background investigation. False statements or responses on a resume or application can jeopardize employment and may be grounds for disciplinary action, including removal from Federal service
Selectee must be able to obtain and maintain a Public Trust security clearance. Failure to successfully meet these requirements could lead to adverse action proceedings including possible termination

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Information Technology Specialist Resume Examples & Samples

Some travel for attendance at meetings and conferences away from work site
Experience applying, advanced IT principles, concepts, methods, standards, and practices in order to develop and interpret policies, procedures, and strategies governing the planning and delivery of services throughout the agency; and
Experience providing expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues; and
Experience applying, most of the following: interrelationships of multiple IT specialties; the agency's IT architecture; new IT developments and applications; emerging technologies and their applications to business processes; IT security concepts, standards, and methods; project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments; and oral and written communication techniques; and
Experience designing, developing, and managing systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture

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Information Technology Specialist Resume Examples & Samples

Reviews user requirements, system design documentation, screen mockups, database models, etc. to verify application meets program demands and requirements
Develops testing criteria based on requirements, use cases and/or the application of testing techniques and models such as traceability matrixes, decision tables, etc
Makes recommendations within the test plan as to the most advantageous approach and the appropriate technologies to be utilized during software testing
Coordinates and conducts functional software testing utilizing all current testing tools available (e.g., HP Quality Center, HP Quick Test Professional, soapUI, etc.)
Initiates, participates and contributes to meetings with team members, business owners, application developers, field office personnel, database administrators, managers and other agency and departmental representatives in development of application software systems for the purpose of determining procedural, organizational, management and program requirements, and providing advice relative to the probable effect of new application software systems or system’s revisions for existing programs, procedures and methods
1-Attention to Detail – Worked independently to produce software testing deliverables including Test Cases, Test Plans and Test Results that are complete and accurate
2-Customer Service - Established and maintained ongoing healthy working relationships with information technology management, peers, internal or external stakeholders, and/or customers regarding newly developed software programs, platforms and interfaces; remained courteous when discussing highly sensitive or controversial information; effectively handled situations involving a high degree of tension or discomfort
3-Oral Communication - Verbally communicated, explained, or defended complex information technology ideas and information clearly and adapted to the audiences level of knowledge
4-Problem Solving - Used logic to identify alternatives to solve complex or sensitive testing problems where precedents do not exist; as well as leveraged logic and knowledge of prior testing experience to anticipate and resolve potential problems before they occurred

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Information Technology Specialist Resume Examples & Samples

Provide training and guidance to the five IT staff on the grave yard shift
Facilitate the nightly shift turn-over meeting and team huddles and make sure pertinent information is shared across the 3 shifts
Participate and contribute in the ongoing print and mail integration effort between Printing and Imaging, Production Services, and Consolidated Mail Services
Assist in troubleshooting equipment and software problems, workflow adjustments, and prioritization of printing activities based on customer needs
Use available application tools and utilities such as PrismaPro, HOD, QWS3270, TSO, and IOF to ensure priorities and critical deadlines are met
Use advanced knowledge of Canon Océ roll-fed high speed laser printers, pre and post print devices such as roll feeder, folder/separator equipment, and cutter/separator equipment, and PRISMA Production print management software to guarantee we meet our customer's needs
Build and maintain open communication with the Customer Engineers and share updates and ideas on equipment and maintenance issues
Participate and support both internal and external projects related to output processing such as technology upgrades, equipment upgrades, etc
Ensure accuracy of documentation for controlled forms, operational logs, problem tickets, maintenance records, and customer service records
Manage staff's nightly schedule including scheduled leave and unplanned absences
Three years of information technology experience such as analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, or telecommunications or network infra-structure equipment, or providing customer or technical support in information technology in a production printing environment
One year experience working with IBM S/390, PRISMA and the ACES system console operations
One year of experience working with SFTP and Server File Sharing concept
One year experience in a production printing environment using roll-fed high speed laser printers, and pre and post-processing equipment
Working knowledge in the use of mainframe terminals and TSO
Proficient in MS Office suites of products
Proficient with Canon PRISMA Production software
A letter of interest, describing how you meet the specific qualifications for this position
A list of at least three (3) professional references with current telephone numbers

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Information Technology Specialist Resume Examples & Samples

Three (3) years (full-time equivalent) of IT professional experience in one or more of the following disciplines: data consultation, systems development, systems analysis, database management, server management
Two (2) years of professional experience interacting with instances of the Microsoft SQL server database engine
Two (2) years of professional experience writing or reviewing technical documentation including, but not limited to, guides, manuals, standards, policies, and best practices
One (1) year of professional experience monitoring, tuning or optimizing databases, queries, or indexes
Experience administering instances of the Microsoft SQL Server 2008 (or newer) database engine
Experience supporting multi-tier systems, implemented as client-server, web, or enterprise applications, which connect to SQL Server instances
Experience developing, modifying, and troubleshooting scripts using a variety of languages and technologies such as PowerShell, VBScript, and DOS CLI

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Information Technology Specialist Resume Examples & Samples

Serving as a senior software developer and team lead for design, development, test, deployment, support and documentation of assigned IT software related to IT technology
Use programming language Ruby on Rails to develop web based applications for the USCIS Digital Innovation and Development Group
Delivering software using a continuous delivery model. Developing components based on requirements, architecture and design that adheres to coding and documentation standards, automated test methods and development best practices
Delivering software using a DevOps model that leverages continuous integration and automation in the software development process
Delivering software using Agile methodologies, such as Scrum or Kanban
Developing multi-tenant web applications using Ruby on Rails
Developing software solutions by effectively interpreting business requirements under agile development practices
Designing, developing, optimizing, and integrating new and/or reusable systems components using modern concepts, principles, methods and practices
Providing advice and guidance on modern software development practices, such as continuous delivery, application program interfaces (APIs), and test-driven development (TDD)
Developing, implementing, and providing guidance in the application of standards, methods, and procedures for complex enterprise software systems
Providing expert technical advice, guidance and makes recommendations to senior management and other team members on critical issues and systems
Providing leadership by overseeing members on a development team as well as mentoring new or lower-level application developers

115

Information Technology Specialist Resume Examples & Samples

Performs system administration engineering and provisioning, operations, and support and maintenance activities. As the System Administrator for the BMC Control-M workload automation tool, the position provides senior-level platform support – developing and documenting systems administration standard operating procedures as well as establishing and enforcing Control-M standards
Prepare complex jobs and/or running scripts for processing on multiple platforms across all environments
Assess and monitor the operating environment for performance, capacity and system availability
Provide leadership in establishing and maintaining technical standards, guidelines, and related documentation for the organization and all areas related to information technology

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Information Technology Specialist Resume Examples & Samples

Investigating and installing new software to provide a service or to improve/expand infrastructure or an existing service's capabilities
Interact with internal customers of these services, debugging problems and answering questions. Assisting customers using services to minimize time-to-value
Interacting with full-time team members who are experts in IT infrastructure and providing services based on a wide range of technologies
Demonstrated teamwork and leadership skills
Proven oral, written communication skills and Problem solving skills
At least 6 months experience with Linux or Windows system administration
At least 6 months experience with MS Excel/ MS Powerpoint
Knowledge in DataBase administration/programming skills
Knowledge in Physical Installation and troubleshooting of hardware and software
Basic experience in VMWare or Cisco
Basic experience in Git, Jenkins, Docker, Java and Eclipse skills

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Information Technology Specialist Resume Examples & Samples

Letter of Interest, (no more than two (2) pages), indicating how you meet the qualifications and why you believe you are the ideal candidate for this position
Current Resume (with relevant experience listed)
Minimum of three (3) professional references including contact email address and phone number
Bachelor's degree or higher in Computer Science or other relevant field including 9 semester hours or 15 quarter hours in computer science courses from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA) or a foreign equivalent
Four (4) years of experience in each of the following which can be concurrent with other IT experience
A certificate in Analytics in Data Mining
Experience in complex data migration projects(s) and BI report development
Experience in SQL database administration
Knowledge of techniques to ensure availability using non-disruptive administration tactics
Knowledge of capacity planning and the ability to predict growth based on application and data usage patterns and to implement the necessary database changes to accommodate the growth
Knowledge of Storage management techniques
Knowledge of Data Marts and Cube
User management and engagement skills
Design – Technology – Bug Fix/Testing/Development Process skills
Security management skills
Excellent analysis and data logic
Ability to collaborate and effectively engage with individuals at all levels of the organization
Ability to manage priorities and timelines
Extremely responsive, able to work under pressure in crisis with a strong sense of urgency
Responsible, conscientious, organized, self-motivated and able to work with limited supervision
Must be detail oriented and possess strong problem-solving skills and ability to analyze for potential future issues

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Information Technology Specialist Resume Examples & Samples

Position is shift work supporting a 24/7 operation
Identifies user requirements and describes services available or refers inquiries to other staff
Provides technical support of a limited scope to users and assists them in defining and solving computing problems within well-defined areas of responsibility
Assists in preparing documentation of supported products for users
Assists in preparing user training materials and conducts training sessions as assigned
Performs programming tasks of limited scope to assist users
Applies knowledge of computer science principles, information management principles, data processing functions, and Automated Data Processing (ADP) hardware and software systems structures and operations, and computer programming languages and techniques to solve automation problems
Addresses scientific engineering or business objectives by writing, modifying, or adapting computer programs in machine level, assembly, and third or fourth generation programming languages
Interfaces with and uses minicomputer and main computer systems in addressing project objectives
Identifies and uses standard, unconventional, and original mathematical, algorithmic, and programmatic approaches to define, plan, organize, design, develop, modify, test, and integrate database or data processing systems, computer hardware systems, and simulation models
Formulates architectural designs, functional specifications, interfaces, and documentation or hardware or software systems, considering system interrelationships, operating modes, and software or equipment configurations
Develops design specifications by inspection and analysis to offset various malware and to protect and defend USCYBERCOM infrastructure
Researches unconventional application of software and operating systems in designing and developing new methodologies, significant modifications, or adaptations of standardized techniques
Develops project plans, guidelines, and controls
Conducts individual and group training sessions and demonstrates how to use computer programs
Develops, prepares, and evaluates training program outlines, training manuals, instructions, reference manuals, and other materials
Provides training related to computerized applications
Supports older technology during transition phases and tests new equipment, software, and technologies for replacement
Monitors and distributes helpdesk calls and assists with report programming  Possesses expert-level knowledge of computers and peripheral equipment, including operating systems and basic operations functions, system and memory configurations, and software
Develops high-level system design diagrams, program design, coding, testing, debugging and documentation
Conducts quality assurance reviews and the evaluation of existing and new software products
Installs, operates, configures, diagnoses, and repairs computers, related software, and peripheral equipment
Monitors activity and components of data communications networks and identifies software and hardware malfunctions
Determines users’ needs and problems, understands program requirements, and develops effective solutions; prepares documentation materials
Presents technical concepts and procedures on software
Establishes rapport quickly and effectively with groups and individuals and maintains effective working relationships
Minimum five years of experience as an IT Specialist
Active TS/SCI with Polygraph required

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Information Technology Specialist Resume Examples & Samples

Conceptualizing, designing and building secure information technology systems
Providing advice relative to system security upgrades or enhancement
Participating in projects to prototype and pilot new system security concepts and enhancements
Collaborating with senior staff to monitor and evaluate system compliance with IT security, resilience and dependability

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Information Technology Specialist Resume Examples & Samples

Incident analysis and resolution
Focus– The ability to remain focused on what is important to the business despite distractions. Commitment to team/department/company; understanding the service desk’s role in the company
Problem Solving– The ability to identify and resolve problems quickly and effectively. Understands entire process from logging to informing customer solution is in place; knows when to escalate; implements solutions not fixes
Proactive Thinking– The ability to take initiative to make improvements. Anticipate customer needs; looks for ways to make things better for the customer, to eliminate recurring problems, calls, is constantly learning
Communication– Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification of requests. Responds well to questions. Ability to interact and communicate clearly in English with people over the telephone, often in stressful situations. Writes clearly and informatively. Edits work for spelling and grammar
Customer Skills– The ability to interact with customers in a polite and professional manner. Regards customer as most important part of job; respectful of customers and manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance
Professionalism– Uses time efficiently. Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions
Teamwork- Contributes skills and capabilities to achieve the team’s goals. Is receptive to new ideas, builds strong working relationships and values diversity. Encourages and gives credit to others for their contributions and puts the attainment of team goals ahead of individual objectives. Ability to assist service desk agents and makes self-available to Management and others
Flexibility- Performs a wide range of tasks, responding to changes in direction and priorities. Accepts new challenges, responsibilities and assignments. Works outside of ordinary routine. Views problems or business situations from both own as well as another’s perspective. Adjusts to multiple demands and satisfying priorities. Utilizes new and unique methods to resolve issues. Possesses versatility demonstrated through performance and/or some experience in multiple skill sets
Team/Company Fit– Absolutely always on time; enjoys working in a very casual environment in terms of relationships and communication; willing to work over time; doesn’t need any hand holding
Technical– The ability to learn technical product information quickly and accurately
Office **
Windows 7/10 **
Remote Access (VPN/SecurID)
Smart phones
Password Administration **
Data Network Fundamentals **
Intranet
Required

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Information Technology Specialist Resume Examples & Samples

Assist in the reviews of deliverables as required
Assist in the development of work breakdown structures and project plans to support storage activities
Participate in selection, installation, and maintenance of OSC's computer security software
Work cooperatively with NYSLRS' selection implementation vendors for conversion planning, to ensure that the storage environments are designed, developed, and are performing in a manner adequate to meet the needs of the Retirement Benefit Administration System and the Redesign Project
Work with program staff, IT staff, other organizations at the Office of the State Comptroller and external entities, to ensure that system needs are addressed as implementation proceeds
Set priorities, and prepare person day estimates to project planning
Perform post-implementation and maintenance activities, as well as activities related to future upgrades and enhancements to the Retirement Benefit Administration System
Assist subordinate staff in development, implementation, and maintenance of detailed technical designs, and procedures for storage management, capacity planning, performance analysis, system tuning, system accounting and change control in accordance with OSC's systems standards as well as any other applicable standards as they relate to the Retirement Benefit Administration Systems storage environments
Assist with the development of risk management and risk mitigation plans
Assist subordinate staff in the development of backup and recovery strategies and contingency/disaster planning
Assist with defining the impact of scope changes
Assist subordinate staff in diagnosing and correcting storage system problems (i.e., failed backups/restores, storage utilization, system throughout, etc)
Assist subordinate staff in performance of trouble-shooting and debugging activities
Demonstrated experience (2 years to less than 5 years) including, but not limited to
Networker/Legato
IBM Storage - Allocation, provisioning and reporting
Data Domain
VNX
SAN Administration
Demonstrated experience with Disaster Recovery planning and implementation
Ability to work and collaborate in a dynamic team environment
Ability to quickly master new information technology concepts using a variety of channels, including on-the-job learning, reading and research along with formal training
Demonstrated experience with vendor relationships including coordination with vendors and meeting deadlines
Excellent oral and written communications
Demonstrates initiative and independence, confidentiality, planning, communication and organization

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Information Technology Specialist Resume Examples & Samples

Attention to detail, ability to multi-task
Self-starter who can complete tasks as communicated
Ability to take direction via verbal and written direction
Customer-service focus
Reliable and trustworthy
Ability to capture appropriate meeting notes, action items, and decisions
A continuous improvement mindset
Experience using Microsoft Office software, including Word, Excel, and PowerPoint
Ability to use a Test tool suite such as HP Quality Center
Basic knowledge of Java and Selenium
Execute test scripts and record results
Compile reports as necessary
Create and stage test data
Validate test results
Assist with automation of test scripts
Assist with performance testing
Assist with creation of Requirement Traceability documents
Interface with SFS Functional teams and internal stakeholders
Support the Quality Lead in project responsibilities
Comply with all SFS Project policies and procedures and work environment standards
Work effectively with users/stakeholders, consultants, and SFS staff members
Create and organize documents on Testing & Quality Assurance Bureau’s SharePoint site

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Information Technology Specialist Resume Examples & Samples

Experience with .NET framework and Visual Studio
Experience with Oracle and SQL Server
At least one year applied experience in application development
Applied experience in application analysis, development and/or support for systems specific to financial industries preferred
Familiarity with relational database programming techniques
Familiarity with n-tier web application development with a focus on security
Familiarity with console application development for automation, job processing, and scheduling
Understanding of Object Oriented concepts
Commitment to providing exceptional customer service

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Information Technology Specialist Resume Examples & Samples

Knowledge of general IT security standards and policies, such as FISMA and audit experience along with policies and procedures for financial systems access forms and procedures, single sign on (SSO), separations from financial systems, password reset etc
Financial system general experience with accounting terms and protocols such as GI and accounting standards, experience utilizing cost/balance sheets
Ability to work with financial systems and ledgers; utilize and create monthly and yearly financial reports
Knowledge of IT software experience such as WinScp, SQL, Momentum, and or Putty
Knowledge of automated systems applications, programs, and services available to client agencies, related to automated information processing and automated accounting and financial information systems
Configuration management experience helpful in understanding file transfer protocols, paramater changes, and overall financial file processing procedures
Knowledge of granting security system access to IT systems
Provide data base administration functions: Defining, creating, redefining, and retiring data

125

Information Technology Specialist Resume Examples & Samples

Supervise two SG-23 staff members and oversee their SG-18 staff located in Albany and NYC
Work within the Shared Services group to provide production support for the following applications: DOCMAN, eFILE, Universal ACH, Adobe Experience Manager, Steam Serve, Work Assignment and diary
Implement projects across all IT application groups
Plan for periodic upgrades and maintenance as part of the application life cycle

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Information Technology Specialist Resume Examples & Samples

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information
Problem Solving - Identifies problems; determines accuracy and relevance of information

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Information Technology Specialist Resume Examples & Samples

Experience with providing program support to multiple Agency programs and key administrative support functions within and between agencies
Detailed understanding of the agency administrative program goals and objectives when managing key program events and milestones
Experience with program evaluation methods for evaluating major Agency program accomplishments against objectives
Experience in enterprise applications, End-User Devices and e-mail operation and applications

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Information Technology Specialist Resume Examples & Samples

Possess an active Top Secret clearance
Shall be Microsoft Certified IT Professional (MCITP) or possess Microsoft Certified Systems Engineer (MCSE) Certification within 30 days of start of performance on the order
Possess Network+ Certification within 30 days of start of performance on the order
Possess Security+ CE Certification within 30 days of start of performance on the order
8-10 years of experience
Shall maintain and manage the network server and systems infrastructure
Shall manage and troubleshoot Windows Active Directory, GPOs, and DNS
Shall manage Microsoft operating systems Windows Server 2008(R2) and Windows Server 2003
Shall manage and troubleshoot messaging protocols and operations with Microsoft Exchange 2003, Exchange 2010, and Exchange 2013 products
Shall manage Symantec backup exec and NetApp SNAP manager utilities
Shall provide support in the deployment and configuration of network systems
Shall design, optimize, and oversee the implementation of short and long term data networks initiatives
Shall provide comprehensive designs to address and compliment strategic network systems direction
Shall provide advanced trouble-shooting, implementation, and configuration of network hardware and software
Shall deploy vendor updates and security patches
Perform systems performance diagnoses and scalability assessment activities
Shall analyze functional problems and determines techniques /requirements feasible for expedited solutions
Shall perform network capacity planning and performance analysis to properly size network services
Shall perform systems performance diagnosis and scalability assessment activities
Shall compose and maintain network documentation such as topology diagrams, circuit/equipment inventories and configuration reports
Shall apply updates or changes to maintain security protection levels
Shall apply best practices and in compliance with security and DISA guidelines
Shall compose and maintain network documentation, such as topology diagrams, circuit/equipment inventories and configuration reports
Shall conduct cost analysis and evaluate vendor capabilities to provide the required products or services
Shall plan, install, operate and maintain VTC equipment across the area of operations, to provide optimized VTC capabilities across multiple networks, services, and levels of command
Shall work with the Area of Responsibility (AOR) VTC Coordinator in VTC support for the AOR CE, using knowledge of technology to enhance command and control processes
Shall work with the Network engineering and IA section to coordinate all VTC-related network changes well in advance of implementation
Shall coordinate with different services and agencies across time zones and nationalities
Shall have detailed knowledge of audio and video (A/V) concepts (i.e. how to set up and cable a room for VTC, where to put microphones to prevent feedback or audio issues, lighting, video, etc)
Shall have knowledge and familiarity of DISA/DVSG and site licensing, including fluency in the functionality, capabilities, and operation
Shall have knowledge and familiarity of encryption devices (KIV-7, KG devices, TACLANE devices, etc) must know how to configure cryptographic devices to communicate with DISA/DVSG and other units. Must have knowledge of cryptographic fills, how to load an encryption device, how to verify the fill segments, and how to operate a Simple Key Loader (SKL)
Shall have knowledge and familiarity with the different networks in use within United States Forces Afghanistan (USFOR-A), and the International Security Assistance Force (ISAF) Joint Coalition (IJC)
Shall have detailed knowledge of deploying information systems, managing, and troubleshooting Windows Active Directory, Group Policy Object (GPOs), and Domain Name Service (DNS)
Shall have detailed knowledge of Microsoft operating systems Windows 2008(R2) and Windows Server 2003
Shall have detailed knowledge of system deployment, management, and troubleshooting of messaging protocols and operations with Microsoft Exchange 2003, Exchange 2010, and Exchange 2012 products
Shall have detailed knowledge of backup technologies specifically Symantec backup exec and NetApp SIPR/NIPR Access Point (SNAP) manager utilities
Shall have knowledge and familiarity with reviewing and deploying vendor updates for security patches
Shall have knowledge and familiarity with server configuration and management tools (Microsoft System Center Operations manager (SCOM) and System Center Configuration Manager (SCCM))
Shall have network troubleshooting skills and knowledge of networks
Shall have technical documentation skills
Knowledge of a variety of operating systems (ex. Windows 7, Windows 10, Server 2008, Server 2012 and VMWARE, etc.) on desktop and server
Skill in troubleshooting problems and implementing changes on multifaceted and interdependent computer platforms
Skill in modifying application code and devising software patches or workarounds, documenting problems and advising the responsible party on support issues
Knowledge of and skill in applying storage management practices, such as Storage Area Network (SAN) or Network Attached Storage (NAS); assignment of resources; and file management techniques
Skill in using performance tuning / monitoring tools and techniques that are used to optimize systems functionality in order to meet installation systems requirements
If the applicant has served in the military they must have received an honorable discharge as verified by a form DD-214 (U.S. Military). Personnel who have been discharged with a characterization of “General under other than honorable”, “Bad Conduct”, or “Dishonorable” are disqualified from this position

129

Information Technology Specialist Resume Examples & Samples

Assist in determining and mitigating risks and provide written confirmation for system modifications
Participate in creating Statements of Work when appropriate
Analysis of requested modifications and determine impact of changes
Analyze mainframe COBOL batch and online programs for potential modifications to both current and new MEBEL processes
Create technical specifications based on business requirements outlining intended changes
Develop and review detailed documentation for system and program change requirements, including the functional specifications that define the business rules, and the input, processing, and output details pertinent to the system's operations and report programs
Update applications in accordance with agreed upon business specifications, and ERS Application Bureau quality assurance standards, developing screen prototypes to meet business requirements
Write COBOL batch or online program code, queries, or other application code in the mainframe environment to accommodate agreed upon user specifications in support of MEBEL system as used by the MESB or Accounting Bureau business user community
Create and maintain JCL statements, batch job resolution documentation, and related security requests for use in job execution and scheduling
Develop or update existing COBOL programs, JCL statements, queries, or other application code as necessary for data cleansing or system integration purposes for the business process redesign project
Ensure status of work is communicated to appropriate levels in a timely manner
Develop unit test plans based on coding changes and user specifications and conduct unit testing and debugging of all code changes in the development environment
Perform and document all unit and string testing within development environment
Support user testing by collaborating with business users in creation, execution, and documentation of user test plans to ensure accuracy and completeness of all pertinent test conditions and providing necessary test data
Modify existing documentation as needed
Provide on-call support for nightly batch processing as needed. Create and/or review each day’s nightly batch processing schedule. Check previous night’s batch processing results to resolve any outstanding issues
Troubleshoot and resolve programming issues as reported by members of MESB or Accounting Bureau user community

130

Information Technology Specialist Resume Examples & Samples

The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening
If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and
The appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening

131

Information Technology Specialist Resume Examples & Samples

Maintain Help Tickets; Phone calls, Zendesk, e-mails (Including on-call 24-7 support)
Configure, Install, test, maintain, monitor, and troubleshoot hardware; Desktop, Laptops (Windows and Mac) and Thin Clients
Create and maintain end-user accounts; Active Directory, JDE, Office 365
Configure and install Cisco phones + accessories
Creation of access cards and maintenance of access control systems
Ensure that physical desktop connections are in proper working order
Install and maintain end-user software in order to deliver required desktop service levels
Install, maintain and troubleshoot Audio/Visual Equipment
Work with other IT staff members to ensure efficient operation of the company's desktop computing environment
Maintaining, and uphold IT processes and procedures
Work under minimal supervision to meet deadlines
Excellent technical knowledge of PC and desktop hardware and software; including internal PC components
Basic experience with audio and video equipment
Extensive hands-on experience in a desktop support environment A MUST
Experience with phone setup, MS Office, basic networking, Active Directory, and basic printer functions
Hands-on hardware and software troubleshooting experience
Experience with technical manuals, procedural documentation, and OEM guides
Effective interpersonal skills and relationship-building skills
2-4+ years’ experience in a hands-ondesktop support role (those with solely call center/phone support only will not qualify)
Bachelor’s degree, or appropriate certification, and or equivalent experience
Employee is frequently required to sit for extended periods of time and may be required to talk and listen to employees and/customers
Excellent customer service skills, and ability to work well with others
Ability to work long hours as needed to accomplish goals and meet deadlines
Ability to organize work, to meet deadlines, and to work under stressful conditions
Employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; and reach with hands and arms
Employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

132

Dshs Information Technology Specialist Resume Examples & Samples

Skills in project management planning, scope development, schedule management, resource management, budget management, communications management, risk management, change management and issue management for software development projects
Knowledge of the effective practices for monitoring and controlling projects
Ability to understand and communicate technical information
Ability to work well as a member of a multi-disciplinary team
Ability to complete work under tight deadlines
Strong organizational skills, multi-tasking ability, and proven analytical, methodical thinking, problem solving, and decision making skills
Ability to work in a fast-paced, high-effort, dynamic work environment
Product development experience using Agile Project Management methodology
Experience in a public Social Services organization, most ideal being specifically in an organization that works in or with Child Welfare
Two or more years of full-scope project management
Project Management Certificate
Knowledge of project management methodology (PMBOK guide and standards) and IT system development lifecycle management methodologies
09798

133

Dshs Information Technology Specialist Resume Examples & Samples

Advanced knowledge of CA's documentation requirements
Program and/or Project Management experience with the ability to manage multiple projects
Ability to implement program principles, building and sustaining programs and practices, and building relationships with external and internal colleagues
Knowledge and understanding of the American with Disabilities (ADA)
Knowledge of the principles and theory of adult learning
Knowledge of training presentation methodologies and techniques
Experience in Program Evaluation to include the ability to interpret results of program evaluations and research and apply them towards improved outcomes; compile, evaluate and organize data into reports and policies for CA executive leadership; and experience writing and directing the preparation of clear and effective reports
Excellent writing skills with attention to detail
A detailed, current, & chronological resume; and

134

Information Technology Specialist Resume Examples & Samples

2 years of experience designing, developing, maintaining, or troubleshooting software or applications
Understanding of software development process including writing code
Effective oral and written communication skills including the ability to communicate technical issues to a non-technical audience
Bachelor's degree with emphasis in Computer Science OR Associate's degree that includes 30 quarter computer science credits AND one year of information systems experience
Experience supporting a technology help desk and problem ticketing system
Experience with Microsoft Office including Access
Ability to write clear and concise technical documentation

135

Information Technology Specialist Resume Examples & Samples

Three or more years' experience in an infrastructure server/workstation support role or customer support organization
Knowledge of potential issues that arise in a networked organization of 100+ workstations
Knowledge of Microsoft Windows 7 operating systems and Windows 10
In-depth understanding of peripheral devices connected to Windows workstations
Experience using remedy or like ticketing system (Asset Management)
Proficiency with Microsoft applications and operating systems, Dame Ware or other PC remote-control software, and Active Directory. Ability to install the operating system and applications to workstations using a variety of methods
Ability to clearly communicate orally and in writing with diverse groups of people; ability to communicate with higher level technicians and management; ability to communicate with a diverse set of vendors, customers, and peers
Ability to quickly acquire knowledge of marine terminal and vessel safety procedures
Willingness and ability to deliver computer hardware and software to the customer area, including remote sites with a possibility of overnight stays
Ability to organize complex projects; ability to prioritize a number of diverse projects and jobs
Willing and able to lift 40 pounds to shoulder height
Willingness and ability to get a Transportation Workers Identification Card (TWIC, www.tsa.gov/twic) within 90 days of employment (out of pocket cost $129.75)
Valid driver's license with the ability to drive a state vehicle
A Bachelor's degree is preferred
CompTIA A+ or MCSA Windows 7 certification is preferred

136

Information Technology Specialist Resume Examples & Samples

Bachelor's degree from a four-year accredited college or university with major coursework in Computer Science, Computer Engineering, Electrical Engineering, Information Technology related field of study, or six (6) years of equivalent experience
At least Five (5) years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology; or administering or supervising staff who technology; or administering or supervising staff who performed work in any of these information technology disciplines
Combined five (5) years of experience building n-tier data management applications using Java and/or C#.Net, and at least two (2) years of experience building web applications and websites using the using LAMP (Linux, Apache, MySQL, PHP) based technologies
Experience developing and administering user acceptance testing, Quality and Assurance fundamentals, issues and problem management
Ability to effectively communicate verbally and in writing to technicians, managers, and professional staff about complex, technical topics
Ability to provide expert level resolution tasks for major program-wide, high risk/high impact, or program-critical applications
Plan, organize, prioritize and perform work effectively, efficiently, within state timeframes and in a professional manner
Need to be able to plan and prioritize work to meet deadlines
Three (3) years of Agile software methodologies in software development design
Experience building web services using Java, C#.Net and /or Python
Experience building GIS mapping applications and services using the ESRI product suite including the JavaScript API and Python
Experience building custom components for Content Management Systems
Experience building mobile applications for Android, iOS and non-technical staff so that they understand topics
Team manages enterprise level applications. Need to be able to quickly troubleshoot applications and resolve issues

137

Information Technology Specialist Resume Examples & Samples

Lead efforts to expand working knowledge of software administration practices for applications managed by ISA
Assign and manage staff to address unit workload
Assist subordinate staff with technical problem resolution
Create comprehensive performance plans for subordinate staff members
Prepare timely and detailed performance reviews
Lead technical aspects for projects managed by ISA
Monitor the progress of project and review work plans, documenting important milestones
Oversee development, organization and scheduling of training activities for subordinate staff
Perform administrative tasks related to project management as directed
Write and maintain system documentation and diagram the infrastructure of entire systems, not just the servers ISA supports
Help to troubleshoot problems within the OSC infrastructure within the ISA unit and collaboratively with other CIO units
Support and maintain ISA created processes developed to automate, deploy, and/or support services offered by ISA
Monitor and complete routine health checks of ISA servers
Ensure nightly batch processing schedules are reviewed
Ensure issues from the previous night’s batch processing scheduled are resolved
Coordinate problem resolution between teams
Experience with UNIX, or UNIX-based systems (i.e.: Linux)
Experience installing and upgrading enterprise application server software
Experience writing scripts or programs to monitor server hardware and components. Experience in Unix shell scripting, php, perl, or javascript is desirable
Experience in analysis and design, and the ability to interact with both technical and business staff. This should include internal and external resources such as vendors
Experience in the role as a project manager working directly with business units to facilitate the defining and documenting business requirements and specifications
Experience participating and/or facilitating in the design and technical analysis of automated systems
Experience translating business requirements into technical specifications. This should include the creation of flowcharts and work flow diagrams
Experience in testing and testing methodologies both from a technical stand and a managerial stand point
Experience supervising technical staff, assigning detail technical specifications, and overseeing complex technical tasks
Experience with FTP protocols and methodologies preferably those specific to Axway’s Secure File Transport
Strong communication, analytical and troubleshooting skills with enterprise systems
Ability to transfer knowledge associated with technical skills, time management skills, appropriate interaction with users and understanding organization structure

138

Information Technology Specialist Resume Examples & Samples

Assist with facilitating meetings with internal staff, end-users and management identifying and analyzing end-user problems
Identify and document the corrective action needed; communicate resolution to end user
Monitor for any post-implementation issues to ensure that they are resolved in a timely fashion

139

Information Technology Specialist Resume Examples & Samples

Work closely with General Manager to oversee and manage daily operations to meet established goals
Execute the opening of the first 4ORE Golf entertainment center catering to men, women and children of all ages
Establish operating standards and policies & procedures to deliver a consistently high quality guest experience
Oversee daily operations to grow utilization, and achieve financial targets and profitability goals
A high energy leader with a skill set to lead a team of associates through an opening and daily operations
Proven experience and expertise as an IT manager or relevant experience of technical management
Teamwork, strong organizational, communication, interpersonal and leadership skills required
An entrepreneurial approach to problem solving and ability to implement strategic solutions

140

Information Technology Specialist Resume Examples & Samples

Attention to Detail - Being thorough when performing work and conscientious about attending to detail
Oral Communication - Expressing information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); making clear and convincing oral presentations; listening to others, attending to nonverbal cues, and responding appropriately
Plan and coordinate the development of enterprise -scale data structures and access strategies in alignment with business and mission requirements
Design or develop data structures to support service oriented architectures (microservices, enterprise service bus, reference data as a service), data warehouse and legacy systems modernization
Develop user instructions and coordinate the evaluation and selection of data management tools
Plan and manage the migration of databases to new technologies, such as the migration from client-server to Web-enabled databases

141

Information Technology Specialist Resume Examples & Samples

Approximately 2-4 weeks per year
Experience in the designing, building, implementation, and maintainence of complex monitoring infrastructures; AND
Experience in troubleshooting, recovering, configuring and improving IT systems with minimal interruptions to mission critical activities

142

Information Technology Specialist Resume Examples & Samples

A Bachelor’s or higher-level degree in computer science, computer information systems, telecommunications, or management information systems; OR
A Bachelor’s or higher-level degree in any field including or supplemented by 15 credit hours in computer science with at least 9 credit hours in programming languages; OR
A Bachelor’s or higher-level degree in any field AND at least one year of experience in one or more of the following computer related areas: Computer programming, business/systems analysis, program design or program testing; OR
A minimum of 60 college semester credit hours including at least 15 credit hours in computer science AND at least one year of experience in one or more of the following computer related areas: Computer programming, business/systems analysis, program design or program testing; OR
A total of two years of experience in the following computer related areas: Computer programming, business/systems analysis, program design or program testing

143

Supervisory Information Technology Specialist Resume Examples & Samples

464302900
17-DTS-10005645
Serving as the Division's primary point of contact with AO program offices, upper management and various Judiciary units and organizations
Serving as the principal source of guidance and coordination for TSD's Branches, Test Teams and administrative staff
With the TSD Branch Chiefs, balance competing or conflicting activities and time lines for all Test Teams, allocate contract resources, facilities, equipment, software, budget and technical support to the Branches and Teams
Recommending strategies and policies for upper management concurrence relating to IT testing, and the use of test tools and related resources within the Judiciary; and
Working with the SDSO Chief to assess how best to implement the third-party recommendations to improve operations of the TSD
Software Testing
Selection for this position is contingent upon completion of OF-306, Declaration for Federal Employment during the pre-employment process and proof of U.S. citizenship or, for noncitizens, proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at http://ww.usajobs.gov/Help/working-in-government/non-citizens. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification
A background security investigation is required for all selectees. Appointment will be subject to a successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. A background security reinvestigation or supplemental investigation may be required at a later time
All new AO employees must identify a financial institution for direct deposit of pay before appointment
You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment
If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation
Relocation expenses may be provided, but only if authorized by the Director of the AO
The selectee of this position may be assigned to an official duty station outside the advertised area
Resume - Any written format you choose to describe your job-related qualifications
Citizenship - Include country of citizenship on resume
Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status
Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation

144

Information Technology Specialist Resume Examples & Samples

Assist with the maintenance of an Enterprise FileNet System
Assist with the installation and configuration of FileNet System software
Monitor FileNet System communication, performance, and usage
Provide technical FileNet support to users, other administrators, and integrators/developers
Troubleshoot FileNet System issues
Deploy custom code to FileNet servers
Load data into the FileNet System
Assist with the development and support of FileNet applications
Create and maintain application documentation
Assist with gathering and documenting user requirements
Assist with user testing
Assist with the implementation and deployment of new applications
Experience with FileNet
Experience with UNIX
Experience with business and systems analysis
Experience with application and/or system design
Experience with application and/or system testing
Experience with server management
Experience with technical writing

145

Information Technology Specialist Resume Examples & Samples

Diagnose and correct storage system problems (i.e., failed backups/restores, storage utilization, storage performance, etc.)
Participate in maintenance of OSC’s data encryption key management systems
Develop, implement, and maintain detailed technical designs and procedures for storage management, backup and restore administration, and change control
Assist the team in the development of backup and recovery strategies and contingency/disaster recovery planning
Work with program staff, IT staff, and stakeholders at the Office of the State Comptroller and external entities, to ensure that system needs are addressed as implementation proceeds
Description of Tasks Performed to Complete Activity
Remain current with new technology
Review technical papers when available
Actively participate in team discussions on new technologies
Attend training as directed by supervisor
Holds a computer-related degree (Associate or Higher)
Demonstrated experience in computer networking, including principles of LAN design and operation and basic WAN theory and broadband technologies
Demonstrated experience in the use and support of enterprise backup, archival, or disaster recovery software
Demonstrated experience in the use and support of enterprise storage software and hardware, including network attached storage, and storage area networks
Demonstrated experience in technical writing, developing program documentation or operator instructions
Demonstrated understanding of network protocols, IP such as SMTP/TCP/SNMP/SSL
Demonstrated experience or training with EMC Networker and Data Domains, or comparable experience
Demonstrated ability to work and collaborate in a dynamic team environment, and to quickly master new information technology concepts using a variety of channels, including on-the-job learning, reading and research along with formal training
Demonstrated ability to manage customer relationships including coordination of support, possibly with vendors
Demonstrated excellent oral and written communications, initiative, independence, confidentiality, planning, and organization
Organization

146

Information Technology Specialist Resume Examples & Samples

Provide expertise on a range of information technology issues, including: application design and development activities at the presentation, application, and database tiers; all phases of the software development life cycle (planning, evaluation, design, development, implementation, usability, integration, testing, installation, and maintenance); and software/information security
Plan and lead efforts to address issues in areas where precedents do not exist and develop new concepts, software designs, and products
Handle multiple project assignments, manage and negotiate workload with team members, escalate issues as necessary to management, and possess excellent software development and communication skills
Experience designing and developing software application products
Experience developing methodologies/frameworks for providing consistent and repeatable security architecture; AND
Experience introducing, assessing, and recommending new software technologies and technical standards that align with the organizational strategic plan for modernization and automation of human capital, content management, or financial management solutions

147

Information Technology Specialist Resume Examples & Samples

Supervision/staff development of Information Technology Specialists in a matrix environment
Provide supervision, guidance, and oversight of staff and intervene and resolve problems as necessary
Maintain strong customer service focus
Plan activities to gather and define approach to understanding and resolving end-user problems
Identify and document the corrective action needed, communicate resolution to end user
Replicate issues identified by users in a test environment and log defects when necessary
Interface with end-users to ensure that SFS fully understands their problem
Establish timetables for completion of problem resolution

148

Supervisory Information Technology Specialist Resume Examples & Samples

Approximately 4 weeks per year
Applying knowledge of networking, systems administration, and cybersecurity to manage the operation and maintenance of large scale enterprise class IT systems; AND
Experience assessing the effectiveness of complex IT systems to recommend changes and enhancements to the current infrastructure; AND
Experience leading the implementation, operations, and sustainment of large diverse IT systems

149

Information Technology Specialist Resume Examples & Samples

Up to 25%
Attention to Detail - Ensure attention to detail is when assessing new systems design methodologies
Assisting with the collection of various electronic evidence; and
Providing guidance in the development of digital forensic policies and procedures

150

Information Technology Specialist Resume Examples & Samples

Possesses the minimum qualifications for the job class of ITS2 and has a minimum of two (2) years' experience in pc hardware/software support for an organization of 100 or more employees or equivalent years of directly related education
One (1) year experience working with and providing service to the public or in a customer service role
Two (2) or more years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware or network infrastructure equipment, providing customer or technical support in information technology

151

Information Technology Specialist Resume Examples & Samples

Works independently to use problem solving skills to perform diagnostics and on-site repair of complex systems
Makes recommendations and takes action to improve system performance and efficiency
Delivers expert level IT customer service to the staff and programs located at the HQ Lacey building, VFO, Manchester and EAP operation boat shed remote sites
Continuously monitors customer request for prompt service and provides continued communication with customer from opening of ticket until closure of ticket
Identifies if problems encountered by system users are due to equipment, network or application errors and resolves the problem or contacts program partners or vendors and works with them to resolve issues
Works independently to complete assigned assignments and coordinated project work. Adjusts priorities as needed to successfully balance IT staff time between priority calls
Demonstrates the ability to research, troubleshoot, resolve complex issues and communicate desktop software, hardware, technical events
Is responsible for creating technical solutions that support an increasingly collaborative and mobile workforce
Serves on project teams as directed. This position reports directly to the Desktop Supervisor
Installs security patches and updates operating systems and software as needed
Independently installs, integrates and configures computer and mobile device IT systems for Ecology wired and wireless networks to ensure staff and IT have the maximum communication, connectivity, consistent and security options possible
Evaluates and recommends to supervisor approval for non-standard software and hardware installs for collaboration and licensing requirements
Is responsible for excellent service delivery methods and processes and the creation of Knowledge base articles as needed
A resume outlining your professional experience

152

Information Technology Specialist Resume Examples & Samples

A Bachelor's Degree in an Information Technology or Emergency Management related field
Experience working in cloud based environments such as AWS and Azure
Experience managing a monitoring solution that includes the centralized collection of log file data
Four years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment
Four years of experience working with enterprise level back-up and restore solutions
Four years of responsibility for an enterprise wide Disaster Recovery and/or COOP plan including but not limited to creating, updating and testing

153

Information Technology Specialist Resume Examples & Samples

At least one of the following professional Level-2 certification as defined by the Department of Defense 8570.01-M Information Assurance Workforce Improvement Program such as Security+, GSEC, SCNP or SSCP
A Bachelor's degree including 9 semester or 15 quarter hours of computer science courses from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or a foreign equivalent, which includes completion of course work in at least one application programming language
Technical knowledge in programming languages (i.e. SQL, COBOL, JCL, DDL, Windows scripting), and performance monitoring tools (OMEGAMON, DETECTOR, PLAN ANALYZER, etc.)
IBM Certified Advanced Database Administrator DB2 10.1 for Linux, Unix and Windows
Microsoft Certified Solutions Expert (MCSE) Data Platforms
Oracle Database 12c Administrator Certified Professional
One (1) year of work experience with DL2 software for DB2 z/OS and applying fix packs
Working knowledge of project management and time management
One (1) year of Oracle on Microsoft Windows O/S management and installation
One (1) year of Microsoft SQL server software management and installation

154

Information Technology Specialist Resume Examples & Samples

Conducting security assessments and operations of security tools
Participating in the analysis of federal security requirements
Providing recommendations to remediate security vulnerabilities and audit findings
Providing assistance to customers in developing technical requirements for information security; AND
Participating in the deployment of security tools

155

Information Technology Specialist Resume Examples & Samples

Install, test and maintain various system software
Code, test, install and maintain customized system, application and/or web application software
Collaborate with and support other developers in conceptualizing, designing and implementing new software and web applications
Analyze and apply new releases and updates of vendor products to determine their effects on existing systems and ensure that all installation standards are maintained during their application
Participate in performance analysis and performance tuning of web applications and their supporting systems
Work with staff and vendors in determining the causes of and implement the solutions to hardware and/or software problems
Generate documentation, manuals or guidelines for supported systems and applications
Train staff and end users on proper procedures and use of supported systems and applications
Supervise and/or mentor junior team members
Systems and application programming and the flexibility to move between both disciplines
Developing in, or supporting a JavaEE web programming environment
Programming using Responsive Web Design (RWD) Techniques
Administering and/or developing for a Liferay Enterprise Portal
Programming using the JavaServer Faces (JSF) framework
Experience configuring and administering Apache Tomcat Server or similar JavaEE Container
Experience with the LINUX operating system
Experience with versioning and change control systems such as SVN, GIT
Knowledge of web development technologies such as: JavaEE, Web Services, CSS, HTML

156

Information Technology Specialist Resume Examples & Samples

Analyze, design, code, debug, test, document, implement and maintain SQL stored procedures for data bridging
Provide support for data refreshes, backups and maintenance tasks for integration, user acceptance testing, training, and performance environments for each phase of the Redesign project
Create new schemas for each phase of the project
Participate in the review of deliverables as needed
Perform data cleansing tasks
Analyze, design, code, debug, test, document, implement and maintain batch programs and utilities using COBOL, DB2 and JCL
Assist in the administration of the production and development DB2 for z/OS subsystems that support multiple OSC systems
Create, maintain and promote DB2 database objects and QMF resources
Perform backup and recovery of databases
Encrypt and decrypt off-site disaster recovery backups
Perform capacity planning and maintenance for growth of databases
Perform database fixes to ensure data integrity
Participate in a mandatory on-call rotation to provide after-hours support for production level batch jobs
Provide assistance to application programming and technical staff in the analysis and resolution of DB2 database accessibility issues and COBOL program compile and bind failures
Process security requests for DB2 resources
Maintain JCL and ISPF program code logic behind DB2 Security user interface
Support production data extracts and SQL Server loads
Assist with planning, testing and implementation of system software upgrades and disaster recovery initiatives
Analyze, design, code, debug, test, document, implement and maintain the Programmer’s Work Bench and System Change Control systems, which are comprised of ISPF dialogues, JCL and COBOL programs
Participate in occasional weekend and holiday maintenance and upgrade tasks
Demonstrated experience in database administration
Demonstrated experience in DB2
Demonstrated strong troubleshooting and analytical skills in a mainframe DB2 environment
Demonstrated experience with IBM mainframe (z/OS, MVS, TSO, ISPF)
Demonstrated highly-effective time management skills and ability to handle frequently-changing priorities

157

Information Technology Specialist Resume Examples & Samples

Monitor server hardware availability and performance
Monitor server OS and software availability and performance
Support UNIX operating systems, and supporting infrastructure applications
Implement changes as required
Provide configuration and troubleshooting support to application and software administrators
Implement changes if required
Create technical documentation for areas related to work assignments including but not limited to documentation on upgrades performed, modifications and troubleshooting tasks and resolutions
Document technical procedures
Demonstrated experience with Server Management
Demonstrated experience with Storage Management
Demonstrated experience with Data Communications
Demonstrated experience with General Security Management
Must be able to multitask and work independently
Must have proficient troubleshooting skills and work effectively under high demand situations

158

Information Technology Specialist Sysadmin Custspt Dp Resume Examples & Samples

Resume: Describing prior/current work experience (MONTH and YEAR of experience is required) which reflects the Specialized experience requirements of the advertised position
SF 181: Race and National Origin Identification
Current AF Form 422 (Physical Profile Serial Report) dated within 18 months or Current Individual Medical Readiness (IMR) dated within 6 months: (Go to https://imr.afms.mil/imr/MyIMR.aspx. Click on the printer icon, select the Adobe PDF printer and click print. Save the document and submit it with your application. The date will populate on the bottom of the page when you print to PDF.)

159

Information Technology Specialist System Administration Resume Examples & Samples

10% Travel for official duties and training purposes
Knowledge of Information Technology concepts, principles, methods, and concepts
Knowledge of Policy Planning for Information Technology Programs
Ability to Provide Information System Project Management
Ability to Communicate Orally

160

Information Technology Specialist Resume Examples & Samples

Coordinating and implementing network security measures
Identifying need for changes based on new network and security technologies or threats and developing solutions
Planning, analyzing and maintaining network and security incident response policies, programs, procedures and tools
Developing and implementing plans for information technology network tools and appliances that anticipate, identify, evaluate, mitigate, and minimize risks associated with information technology systems vulnerabilities and security programs

161

Dshs Information Technology Specialist Resume Examples & Samples

Monitor systems environment to identify availability and functionality issues
Create and maintain security functions in ACES, Washington Connection, eJAS and Barcode systems which include processing and approval of user access and profile requests
Initiate, escalate and facilitate system outage and system integrity meetings with managers, developers and stakeholders
Collaborate daily with Technical Support and Production Control teams regarding system performance and stability

162

Information Technology Specialist Resume Examples & Samples

Two (2) years' experience programming in Microsoft C# Net Framework, ASP Net Model-View-Controller Framework, Transact-SQL
Knowledge of enterprise classes, web services, XML schemas and components
Knowledge of object-oriented methodologies
Experience with Javascript, HTML
The ability to conduct research and develop application prototyping
The ability to negotiate, provide technical expertise, and develop cohesive strategies for multi-agency application development

163

Information Technology Specialist Resume Examples & Samples

A Bachelor's degree from a four year accredited college or university with major coursework in Computer Science or Information Technology or a related field; or four (4) years of experience in information technology that includes hardware and software systems administration and computer programming may substitute for the education requirement
Four (4) years of experience in business systems development with web based ecommerce functions
Four (4) years of issue and defect management experience including use of documentation and control tools
One (1) year of senior project management experience on large-scale, complex systems. (Experience may have been gained concurrently with the above)
Expert knowledge of or experience with database design, web development best practices, software system architecture
One (1) year of supervisory experience in the technology field

164

Information Technology Specialist Programming Resume Examples & Samples

Meet and assist in collaboration with the rest of the Employer Support Team, business unit partners, and/or other IT teams to facilitate gathering of business requirements
Analyze requested modifications and determine impact of changes
Analyze mainframe COBOL batch and online programs, JCL statements, SQL queries, data structures, database design, or other application code as necessary for potential modifications to both current MEBEL and/or new NYSLRS processes or system integration purposes for the business process redesign project, following established ERS Application Bureau methodology
Create technical specifications based on business requirements outlining intended changes; participate in creating Statements of Work when appropriate
Develop and review detailed documentation for system and program change requirements, including the functional specifications that define the business rules and the input, processing, and output details pertinent to the system's operations and report programs
Participate with project team to determine acceptable design to update applications in accordance with agreed upon business specifications, and ERS Application Bureau quality assurance standards; develop user screen prototypes to meet business requirements
Write program code for COBOL batch or online, SQL queries, data structures, database designs, or other applications within the mainframe environment to accommodate agreed upon user specifications in support of the MEBEL system, as used by the NYSLRS business user community
Utilize debugging tools Intertest and Xpediter
Develop or update existing programs, statements, queries, or other application code as necessary for data cleansing or system integration purposes for the business process redesign project, following established ERS Application Bureau methodology
Oversee that status of work is communicated to appropriate levels in a timely manner
Create test data using QMF, write SQL queries and/or download process of production data
Migrate all code changes (programs, procedures, etc.) from development region into user test environment
Support user testing by collaborating with business users in creation, execution, and documentation of user test plans to ensure accuracy and completeness of all pertinent test conditions and providing necessary test data, following established ERS Application Bureau methodology for user testing
Assist users to ensure all appropriate conditions are tested and results are validated
Review complex technical requirements to ensure business requirements are met; Assist supervisor and management in regular planning and preparation of work effort
Determine required tasks for completing assignments, establish priorities and estimated completion dates
When necessary, address technical and functional issues which impact projects; Adjust priorities to ensure estimated completion dates are attained and established deadlines are met
When applicable, construct project plan to outline all aspects of programming and testing, and implementing process changes
Provide on-call support for nightly batch processing as needed
Create and/or review each day’s nightly batch processing schedule
Check previous night’s batch processing results to resolve any outstanding issues
Troubleshoot and resolve programming issues as reported by members of Operations Bureau, or the Member and Employer Services Bureau or Accounting Bureau user community
Run user requested reports or queries as needed; Research and respond to user inquiry about data or data processing results
Create new (or maintain existing) documentation and procedures for new and existing processes as needed, following established ERS Application Bureau technical writing and documentation methods
Supervise subordinate technical staff as appropriate
Create subordinate’s assignments, set work priorities, and help prepare realistic time estimates
Assist staff in addressing technical and functional issues
Review subordinate’s programming code to ensure that the code meets IT standards
Participate in developing and preparing employee Performance Evaluation assessments, and provide performance feedback at frequent intervals
Participate in the development, organization, and scheduling of training activities for subordinate staff and new hires
Participate in the development of, and support the adherence to, all Quality Assurance goals and standards
Demonstrated experience in COBOL (2 years to less than 5 years)
Demonstrated experience in JCL (2 years to less than 5 years)
NYSLRS experience would be a significant advantage

165

Information Technology Specialist Resume Examples & Samples

Evaluate and diagnoses problems
Install hardware and software on PC’s and laptops as required
Support remote access situations to resolve virtual private network issues
Route incident to appropriate technical group for resolution when first call resolution is not possible
Collect information on new software/hardware to be supported
Prepare scripts to be used during service desk calls
Implement scripts within service desk software
Demonstrated experience with Help Desk
Provision of User Training Related to Computer Software/hardware
Demonstrated experience with Windows NT/2000/XP
Demonstrated experience with Microsoft Active Directory
Demonstrated experience with Domino/Office Server/Lotus Notes Email
Demonstrated experience with Mac OS
Demonstrated experience with ServiceNow incident tracking

166

Information Technology Specialist Resume Examples & Samples

Collaborate with developers, programmers and designers in conceptualizing and developing new software programs and applications
Analyze and assess existing business systems and procedures
Assist in the definition, development and documentation of software business requirements, objectives, deliverables and specifications on a project-by-project basis in collaboration with internal users and business units
Assist in defining software development project plans, including scoping, scheduling and implementation
Research, identify, analyze and fulfill requirements of all internal and external program users
Conduct research on emerging application development software products, languages and standards in support of procurement and development efforts
Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues
Liaise with network administrators, systems analysts and software engineers to assist in resolving problems with software products or DFS software systems
Write, translate and code software programs and applications according to specifications
Write programming scripts to enhance functionality and/or performance of DFS applications as necessary
Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement and general debugging
Administer critical analysis of test results and deliver solutions to problem areas
Generate statistics and write reports on the status of the programming process
Develop and maintain user manuals and guidelines
Train end users to operate new or modified programs
Install software products for end users as required
Manage and/or provide guidance to junior team members
Sound knowledge of Java programming, frame works, web services
Proficient in Linux and windows environment
Experience in Unix/Linux and Shell scripting
Sound knowledge of application servers like Tomcat, JBoss, etc
Very Strong database development experience using Oracle 11g/12c
Expert in SQL & PL/SQL modules such as packages, procedures, functions and other database objects
Sound knowledge of Oracle Application Express
Expert in Performance Tuning of application code at the database level
Good Knowledge of DBA skills using Oracle 11g/12c
Good Knowledge of Oracle Multiple RAC Nodes Implementation
Good Knowledge of Data Modeling Concepts using Relational / Object Models and techniques

167

Information Technology Specialist Resume Examples & Samples

Understand relevant programming languages, queries, utilities, maintenance tools, and understanding of databases (e.g. MS Access) to troubleshoot, update, and modify the various components of UFPS
Analyze, design, and test proposed enhancements to CRIS, IRIS, Dirad, and Online Claiming applications
Develop and review detail design documents for system implementations, integrations, and enhancements
Demonstrated experience in MS Access
Demonstrated experience in Visual Basic/Visual Basic for Applications
Demonstrated experience in computer programming
Demonstrated experience in business/systems analysis
Demonstrated experience in collecting, documenting, and analyzing the information requirements of the application and map application information requirements into relational, hierarchal, or network database design
Possess a high degree of emotional intelligence
OUF Reports, Claims, or Securities processing experience would be advantageous

168

Information Technology Specialist Resume Examples & Samples

1-5 nights a month
Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis
Completing the delivery of computer task assignments related to IT support, deployment and customer service requirements and techniques pertinent to providing assistance in IT computer projects. Many tasks will be related to a project that is managed by the Project Manager. This experience is generally demonstrated by assignments where you analyze a number of alternative approaches, leverage suggestions and directions from others, and suggested responses to IT issues, problems and concerns. Computer task assignments may include

169

Information Technology Specialist Resume Examples & Samples

Proven ability to gather requirements, design, code, document, test and debug applications from analysis through implementation and maintenance phases of the development life cycle
Ability to communicate effectively and develop effective working relationships at all levels of the organization
Strong demonstration of customer service and sense of urgency
Collaborate with web designers and UX analysts to translate provided designs, html/css, into working solutions
Brainstorm with team to solve design challenges and provide practical pros and cons for solution options. Introduce and share ideas
Hands on developer with strong work ethic and excellent communication skills who can operate effectively in a collaborative environment
LI_JR1

170

Union Information Technology Specialist Resume Examples & Samples

The formal education equivalent of a bachelors degree in computer science, mathematics, or a related field
At least two years of experience in administering IT needs for a medium-size department within larger context
Customer service training
Experience in commonly-used systems (EMS, Windows, TMA, Four Winds, Server systems, etc.) is desired
Proficiency in current office technology
Knowledge of the limitations and use of mainframe and microcomputer hardware and software
Knowledge of current application software packages and programming concepts
Ability to evaluate, diagnose, and rectify software and hardware problems
Ability to analyze computer specifications and apply programming logic

171

Information Technology Specialist Resume Examples & Samples

High School Diploma, GED or equivalent related experience required
Skills in troubleshooting and repair for computers and their peripherals
Knowledge of Windows 7 / 8 / 10 operating systems and Cat 5/6 cabling
Good interpersonal and communication skills are essential
A+ and/or Network+ certification
Associates Degree in Information Technology, Computer Science or related field
Knowledge or Audio Visual / Video Teleconferencing equipment

172

Information Technology Specialist Resume Examples & Samples

Perform most complex programming and integration building
Manage and monitor case management, financial management and other systems integration currently deployed to the OJD production environment
Recommend projects, new systems integration based on needs of the department
Respond to and resolve errors occurring in systems integration
Provide technical database expertise to ETSD staff, research analysts, management, end-users, and other planners, both intra-agency and inter-agency
Develop and run scripts, queries and reports against the case management and financial management databases
Respond to questions, and diagnose problems in the OJD case management and financial management systems
Develop and manage effective working relationships with both internal and external customers who use the case management and financial management systems
Communicate with high-level non-technical staff in written and oral formats, and explain difficult technical information in a manner easily understood by non-technical individuals
Develop, document and deploy new systems integration using BizTalk, application APIs and other data import/export techniques
Maintain the BizTalk environment and resolve BizTalk server specific issues
Use scripts and APIs to create hosts, configure adapters, create new MessageBox databases, and to deploy new applications into the BizTalk server environment
Determine new service solutions and technologies including initial business process analysis, system design, data design, development, testing, version control, implementation and distribution
Building relational databases
Developing systems integration
Programming across a variety of applications; and
Working with, and being proficient in the following: PowerShell, Visual Studio, VB, .NET, C#, BizTalk, Team Foundation Server, MessageBox, XML

173

Information Technology Specialist Resume Examples & Samples

Use of computer consoles and peripheral equipment
Computer systems concepts
Planning, designing and testing computer systems
Interest in computer science
Experience in installation of computers
AAI CORPORATION
EATON CORPORATION
L-3 Communications Linguist Operations & Technical Support
Comcast Cable Communications, Inc
CISCO SYSTEMS
CDW, LLC
CoxCom, Inc
T-Mobile

174

Information Technology Specialist Resume Examples & Samples

1) Attention to Detail – Is thorough when performing work and conscientious about attending to detail
2) Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, and/or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
3) Oral Communication – Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately
4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

175

Information Technology Specialist, Box OCE Resume Examples & Samples

Install, test, and maintain end user and Department hardware and software
Provide technical support to Library applications, including: KLAS, Archivalware, Pharos, Iliad, and SirsiDynix
Install patches, upgrade software, work with vendors and perform client installations and testing
Collaborate and communicate effectively with IT units and program office staff, project managers, and executive level staff
Provide guidance, direction and supervision of IT subordinate staff and assist staff with professional development of technical and non-technical skill sets
Coordinate activities with other technology units and business partners through clear, accurate, and timely communication
Work with the Helpdesk and other Department IT technical units to identify and resolve hardware, software, application issues
Serve as a customer liaison for end users and third party vendors, represent IT on project teams and workgroups
Manage multiple projects concurrently and meet established guidelines; and
Supervise staff as appropriate

176

Information Technology Specialist Resume Examples & Samples

Maintains a high level of customer service in responding to escalated help desk calls
Responsible for maintaining, supporting, troubleshooting, and installation of all laptop, desktop, server and networking systems
Builds, installs and delivers new PC and Laptop devices to end users
Troubleshoots and maintains printers, scanners, and associates reporting tools
Participates in the maintenance, support, troubleshooting, and installation of all server, desktop, and networking systems
Assists in the daily maintenance of our network servers and related applications and services including, Exchange Server, Internet Information Server, WINS, all Windows Server generations and workstations, Backup Exec, Faxcore, Symantec and Microsoft Endpoint, HP JET Admin, TCP/IP, and NetBIOS
Assists in duties related to daily network backups
Maintain, monitor and support all networking equipment including NIC configuration, switches, routers, and cabling
Monitor and respond to all network security and virus threats
Works together with IT leadership on strategies to effect and implement new company procedures, policy changes, etc
Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Access, and Outlook). MOS Certification Preferred
Organization and prioritization skills
Strong Time Management
Proficient in troubleshooting applications
Knowledgeable in the company's products and protocols of the company's existing infrastructure, including Windows 7, 8 and 8.1 and, Ethernet networking, Microsoft office automation suite, dial-up networking, VPN (SonicWALL), Exchange e-mail server, and Internet Information Server (IIS), and TCP/IP
Preferred but not required: Computer Science degree or technical certification (CompTIA,MCSA, MCP, ITIL, MOS, and MCSE etc.)
Capable of working without day-to-day direction from supervisor, but knows when to solicit input
Communicates well in non-technical terms to users
Ability to train, educate, and problem-solve with staff

177

Information Technology Specialist Resume Examples & Samples

Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform any range of special projects, tasks and other related duties as assigned
Minimum 3 years' experience with desktop support
Solid knowledge and understanding of application systems and computing devices
Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Access, and Outlook)
Ability to work well under pressure and deadlines
Must be able to lift 25lbs
Must have finger dexterity for typing/using a keyboard
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Occasional overtime may be required
Consistent and regular attendance required

178

Senior Actuarial Information Technology Specialist Resume Examples & Samples

Provide strategic and systematic solutions to increase efficiency of existing production process for a variety of products (life, annuity, and investment)
Provide IT expertise to support actuarial platform conversion or new actuarial models/processes
Improve independent testing tools for core actuarial models
Provide modeling expertise for ad-hoc requests
Support model governance requirements and ensure model compliance
Extensive modeling/coding experience, included not limited to VBA, Object Orientated programing, Database management, Web Services and grid computing
Strong experience on managing the whole process of model development – requirement gathering, design, coding, testing and release
Experience of model risk management and version control
At least of 3 years of actuarial modeling experience
Independent research capability
Strong problem-solving attitude and skills
Work well with the team as well as independently
Experience with Prophet and Poly is preferred
Knowledge of statutory and GAAP valuation and financial reporting is preferred

179

Supervisory Information Technology Specialist MSP Resume Examples & Samples

Travel of 1 to 5 nights per month may be required
Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight
Ability to plan, direct, and evaluate work of subordinate managers, employees, and/or others
Comprehensive knowledge and understanding of appropriate operations, policies, applicable laws, regulations, rules, practices, procedures, and techniques sufficient to provide oversight and direction in the planning, development and implementation of the technical aspects of programs directly related and/or specific to the position being filled
Knowledge of budget and fiscal methods used in establishing and maintaining an organization
Thorough knowledge of major programs segments, organizational structures and/or functional responsibilities specific to the position being filled
The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-timework is considered on a prorated basis

180

Supervisory Information Technology Specialist MSP Resume Examples & Samples

Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled
Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and
Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers

181

Information Technology Specialist Resume Examples & Samples

Systems Administration/Network Services -Managing system resources for enterprise network operating systems and Microsoft business productivity servers; planning and scheduling the installation of new or modified hardware, operating systems, and applications software; managing the installation and integration of system fixes, updates, patches, and enhancements; and promptly resolving hardware/software interface and interoperability problems
Network Services/Customer Support -Installing, operating, and managing telecommunications software and hardware; installing, configuring, and maintaining the security and operation of server operating systems; and providing oversight and execution of desktop hardware and software and a variety of electronic and information technology (EIT) requiring substantial problem analysis, trouble-shooting, design implementation, and implementation or adaptation of state-of-the-art technology for end-user customer support
Security- Performing IT device security monitoring, incident reporting, system scanning and security control verification
Data Management -Managing, evaluating, and developing database products and services using Oracle Relational Database Management System (RDBMS) version 10g or higher
Customer Support-Providing enterprise IT Help Desk contractual oversight related to the operations of computer networks, desktop hardware and software; including trouble-shooting, design implementation and performance reviews
Project Manager -Providing support for IT activities that relate to technical and non-technical enterprise IT project management functions
Application Software (APPSW) -Analysis and requirements gathering, acquisition, design, development, testing and implementation of enterprise software applications and databases, including particular knowledge and practical experience in the use of Microsoft .Net Frameworks (version 2.0 and higher) and Microsoft SQL Server RDBMS (version 2005 or 2008), for the design, development and testing of web-based (ASP.Net) applications in support of the FLETC business needs and mission
Internet -Providing web-based services such as data management, network technologist, and systems applications that enhance user-developed content and meet both technical and enterprise requirements
Information Security/Customer Support -Performing IT system security program evaluation and performing IT Customer Support functions
Network -Designing, documenting, installing, testing, operating, managing, performing, and problem resolving an agency's Inside Plant (ISP) and Outside Plant (OSP) fiber optic and copper cabling systems to include building telecommunication closets and associated equipment racks, patch panels, power, grounding, cable management, and uninterruptible power supplies required to support various network infrastructure devices
System Analysis -Planning and developing a broad range of IT activities, including in-depth analysis of technical and non-technical factors related to defining business IT needs
Some work may require travel to attend meetings and conferences away from the work site. You may be required to spend time in private or public transporation in conjunction with travel to meetings and visits to other government offices or contractor facilities

182

Information Technology Specialist Resume Examples & Samples

Experience using industry standard program languages (e.g., JAVA, Perl, Python, etc.) to design, test, and debug software scripts and applications; AND
Experience performing basic database queries using Structured Query Language (SQL) and providing solutions using relational database management systems (RDBMS) such as Oracle, IBM DB2, MSSQL, etc
Experience performing complex database queries using Structured Query Language (SQL) and providing solutions using relational database management systems (RDBMS) such as Oracle, IBM DB2, MSSQL, etc.; AND
Experience researching and analyzing technical and/or operational impacts of proposed system and process changes

183

Information Technology Specialist Resume Examples & Samples

Collaborating with team members and customers in other OIG offices to determine requirements and provide data products, and assisting customers with data acquisition and preparation
Developing and implementing Extract, Transform, and Load (ETL) workflows using Informatica PowerCenter, Developer, and Identity Resolution 10.x in an environment based on Microsoft SQL Server 2012 or later and Cloudera Enterprise 5.x
Developing, maintaining, and providing data lineage, metadata, and business glossary documentation
Ingesting a variety of document formats (e.g. PDF, Office, HTML, XML, JSON, text, etc.) into the natural language processing (NLP) engine and collaborating with analysts, team members, and other stakeholders to develop and implement key indicators, region classifiers, and other machine learning and text mining techniques
Developing web scraping, web crawling, and/or text mining scripts in Python, Java, .NET, Bash, PowerShell, or similar
Travel may be required for this position

184

Information Technology Specialist Resume Examples & Samples

Bachelor degree or higher from an accredited institution in Computer Science, Information Technology/Systems, or a closely related field.**
Certification from the Project Management Institute (PMI) as a Project Management Professional (PMP).**
Experience with BI tools such as IBM Cognos BI, Socrata, and/or Oracle BI tools
Experienced business analyst, translating business needs to technical specifications
Experience in creating dashboards
Experience working with enterprise level health care data
Experience with predictive analytics and big data
Experience in data mining, data queries, and report writing
Experience in data analytics and simulations
Experience in benchmarking of business performance
In order to receive credit for any college course work, any type of college degree such as Bachelor or Master, or for completion of a certificate program, you must include a legible copy of the "official" diploma, "official" transcripts, or "official" letter from an accredited institutionwhich shows the area of specialization; or "official" certificates with your application, within fifteen (15) calendar days of filing your application online

185

Information Technology Specialist Resume Examples & Samples

Bachelor degree or higher from an accredited institution in Computer Science, Information Technology/Systems, or a closely related field.****
Experience with databases such as Microsoft SQL Server Relational Database Management System (RDBMS)
Experience deploying to mobile/tablet devices
Experience in data mining, data queries and report writing
Experience in Data Integration
Experience in Data Modeling
**In order to receive credit for any college course work, any type of college degree such as Bachelor or Master, or for completion of a certificate program, you must include a legible copy of the "official" diploma, "official" transcripts, or "official" letter from an accredited institutionwhich shows the area of specialization; or "official" certificates with your application, within fifteen (15) calendar days of filing your application online

186

Information Technology Specialist Resume Examples & Samples

Bachelor degree or higher from an accredited institution** in Computer Science, Information Technology/Systems, or a closely related field
Certification** from the Project Management Institute (PMI) as a Project Management Professional (PMP)
Experience with BI tools such as IBM Cognos BI and Socrata
Experience in the management of enterprise level technology teams
Experience advocating on technology to C-Suite level management

187

Information Technology Specialist Resume Examples & Samples

Desktop Management/Support
Supporting Microsoft products (i.e., Windows XP, Windows 7, and Office Suite)
Providing direct customer support and training
Working with enterprise level anti-virus systems
Resolving printer issues
Working with Fujitsu document scanners and PaperStream; and
Providing technical support for the Oregon Judicial Department

188

Information Technology Specialist Resume Examples & Samples

10-20% could be possible
Installing, configuring, troubleshooting, and maintaining customer hardware and software
Diagnosing and resolving problems in response to customer reported incidents; and
Ensures the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of all IT services
Diagnosing and resolving problems in response to customer reported incidents
Provide technical leadership on group projects, evaluate the feasibility of implementing new technologies with current environments; and
Providing liaison and pertinent information to internal and external organizations

189

Internal Audit Information Technology Specialist Resume Examples & Samples

The Internal Auditor performs audit projects in accordance with Accenture’s audit methodology and The Institute of Internal Auditors’ (“IIA”) International Standards for the Professional Practice of Internal Auditing. The Internal Auditor – Information Technology focuses on audit projects that involve cyber/data security, computer operations, and IT compliance
The Internal Auditor effectively executes a wide range of Internal Audit activities in a high quality and timely manner. In their role, they perform activities that include planning and developing work programs, identifying recommendations for continuous improvement in global processes and controls, communicating results, and following up on issues reported. They are also responsible for audit strategy development, organization risk assessment/planning, and completion of special requests for Accenture Management and the Audit Committee
Participates in the detailed execution and communication of the risk-based work plan, including Accenture Management and Audit Committee special project requests
Assists in development of the Company’s annual audit plan and schedule
Completes audit work, including audit work plan, work papers, findings, and associated reports
Prepares audit reports and work papers to ensure adequate documentation exists to support the completed audit and conclusions
Conducts IT integrated audits with operational, compliance, financial, and investigative audit teams, as assigned
As appropriate, identifies opportunities for continuous improvement of technology, security, financial, and other processes and evaluation of organization-driven risk
Manages auditee relationship, including facilitating meetings, discussions of findings, and presenting draft and final reports in a professional manner
Minimum of 3 years’ experience in information technology auditing, combined audit/IT audit, or relevant information security or information technology roles
CPA, CIA, CISA, or CISSP certification
Big 4 experience
Cyber security experience
Knowledge of and audit experience with SAP
Sarbanes-Oxley project experience, familiarity with COSO/COBIT framework
Excellent verbal and written communication skills; interpersonal and presentation skills
Proven management and organizational skills
Ability to train, develop, and motivate team members

190

Information Technology Specialist Resume Examples & Samples

Oracle Database, PL/SQL,
Oracle Data Integrator (ODI), or
PeopleTools and PeopleCode, including SQR and XML Publisher Reports
Financial Management System Experience
Ability to plan, coordinate and direct
Knowledge of project management techniques
Knowledge of supervisory principles and practices and ability to implement them
Ability to translate technical information into easily understood information
Ability to communicate orally and in writing with diverse groups
PeopleSoft functional and technical expertise within the FSCM 9.2 modules
Solid knowledge of Oracle Database and Unix Operating System
PeopleSoft technical programming experience
Familiarity with project management best practices and principles
Familiarity with finance and accounting principles

191

Information Technology Specialist Resume Examples & Samples

468013900
17-CTS-114
1-5 travel nights per month
Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for
Under "application status," click "additional application information" and you will be taken to the CareerConnector website where you can check your application status. The "additional application information" link may not be available if your application status says "Unavailable." This indicates that your application is not complete

192

Information Technology Specialist Sysanal Resume Examples & Samples

Knowledge of IT technical field to apply theories and new IT developments to intelligence problems
Knowledge of the Systems Development Life Cycle applicable to IT Project Management
Skill in applying business process engineering concepts and methods sufficient to conduct studies
Ability to effectively communicate orally and in writing
Your responses to the online questionnaire
If you are qualifying based on education, submit a legible copy of your unofficial college transcript from an accredited college/university. The transcript copy must reflect the college/university name and/or logo. Applicants are highly encouraged to proactively order a copy of their official transcripts to be delivered to their home address so transcripts will be readily available if selected. If selected, you will be required to provide official transcripts prior to establishing your start date. Foreign education completed in foreign colleges or universities may be used to meet federal qualification requirements if you can show that your foreign education is comparable to education received in accredited institutions in the U.S. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here
If you are claiming special priority selection rights under the Interagency Career Transition Assistance Program (ICTAP), you must submit a copy of your agency notice, most recent performance rating and most recent SF-50, Notification of Personnel Action, noting your current position, grade level and duty location. If you have never worked for the federal government, you are not ICTAP eligible. To be considered eligible, you must be placed in the well-qualified category for this position. Please see ICTAP eligibility
If you are claiming veterans’ preference, please submit the following documents. Please see Feds Hire Vets for detail
OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here

193

Information Technology Specialist Datamgt Sysadmin Resume Examples & Samples

Travel is dependent upon position description and availability of funding
Complete Assessment Questionnaire. View Occupational Questionnaire
*You are encouraged to . Applying online will allow you to review and track the status of your application.***
Knowledge of Information Technology (IT) and Telecommunications Concepts, Principles, Practices and Procedures
Knowledge of Computer Hardware and Software Program Capabilities
Ability to Troubleshoot and Correct Deficiencies in Communications Systems

194

Information Technology Specialist Resume Examples & Samples

Commercially available McAfee ePO 10.x Off-The-Shelf (COTS) products
McAfee VirusScan Enterprise for Windows and Linux
McAfee Policy Auditor for Windows and Linux
Rogue System Detection (RSD) for Windows and Linux
Performing successful updates and upgrades of McAfee Point Products
Troubleshooting complex endpoint issues with VSE, DE, PA and RSD
Experience with McAfee Drive Encryption for Windows and Mac extremely desired
Experience with McAfee Application Control extremely desired
Experience with McAfee Host Intrusion Prevention for Desktop (HIPS) extremely desired
Experience with McAfee Data Loss Prevention (DLP) and Device Control (DC) preferred
Experience with McAfee Policy Auditor for Windows and Linux (PAW & PAL) preferred
Experience with McAfee Application Inventory Agent (Risk Advisor) preferred
Experience with McAfee VirusScan Enterprise for Windows and Linux (VSEW & VSEL) preferred
Experience with McAfee Management for Optimized Virtual Environments (MOVE) preferred
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately

195

Information Technology Specialist Resume Examples & Samples

Lead the CSDW data architecture policy and processes, defining how the data will be stored, consumed, integrated and managed by different data entities and enterprise applications
Provide data architecture standards providing a common CSDW data vocabulary, requirements and integrated designs that align with enterprise strategy and business architecture
Implement standard ITIL data services within the CSDW program, following the Open Group Architecture Framework (TOGAF) to set data architecture principles, create models of data that enable the implementation of the intended business architecture, create diagrams showing key data entities, and create an inventory of the data needed to implement the architecture vision
Establish data management and reporting technologies, emerging tools including columnar and NoSQL databases, predictive analytics, data visualization, and unstructured data
Contribute to annual and long range planning and program development, operating policy, advanced technologies, research and application, organizational enhancements, and internal and external coordination
Manage highly complex application development and operations and oversee large-scale contract services and multi-million dollar budgets and IT application development services involving the development, maintenance, and use of computer systems, software, and networks
Meet with vendors, technical staff, and other federal agencies to address current or potential problems, to coordinate technical implementation plans and schedules and to obtain information on the latest hardware and software solutions
Provide knowledgeable and innovative insights into technology products and private/hybrid cloud services across all enterprise-wide IRS programs that meet or exceed the needs of Cybersecurity and IRS customers, ensuring investment decisions align with mission objectives and Cybersecurity department priorities, and promoting strong value-based portfolio management using a unified framework for collectively managing major IT investments
Provide a critical leadership role in developing and managing program security policies, standards, and implementation guidance, as well as coordinate, integrate, train, and enforce all aspects of the CSDW information security program focused on FISMA audit related activities tied to the Office of the Inspector General, Office of Management and Budget, the Government Accountability Office, and delivery of security engineering services for data customers and consumers
1 TO 5 NIGHTS PER MONTH MAY BE REQUIRED
The experience may have been gained in the public sector,private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis

196

Information Technology Specialist Resume Examples & Samples

1-5 nights per month may be required
Assisting in evaluating or implementing the internal controls and the operating and security practices for the organization being audited; AND
Assisting in performing vulnerability assessments of networks and systems; AND
Assisting in evaluating or implementing the existing security policy and procedures

197

Information Technology Specialist Resume Examples & Samples

Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations)
Worked for the United States government as an employee overseas in a federal or military capacity; or
Been a dependent of a United States federal or military employee serving overseas

198

Information Technology Specialist Resume Examples & Samples

Approximately 4 weeks annually
Experience writing Structured Query Language (SQL) queries and utilizing industry-standard relational database management systems (RDBMS) such as Microsoft SQL Server, Oracle DB, and IBM DB2; AND
Performing database administration activities to conduct complex SQL queries and data analyses; AND
Applying analytical and problem-solving skills to analyze and manipulate data, and identify anomalies
Applying knowledge of server operating systems such as UNIX, AIX, Linux, or Red Hat, etc. to run batch/shell scripting; AND
Experience utilizing a formal change control process and standard operating procedures defined within IT systems to plan, build, implement and assess changes (e.g., ITIL Foundation, System Engineering Life Cycle, etc.)

199

Information Technology Specialist Resume Examples & Samples

Assist with gathering requirements from the agency’s end users and defining solutions
Assist in the application design and programming methods to managers, contractors and IT users
Assist in the application development based on policies and protocols
Assist in the deployment and support of mission and enterprise applications
Assist in the gathering requirements from the agency’s end users and defining solutions
Assist in the writing, reviewing and editing program control documents
Assist in the development of Statements of Work, preparing procurement requests, and reviewing contract proposals for adequacy in terms of vendor ability to perform desired actions and produce proper results
Attention to Detail – Maintains, configures, optimizes, and troubleshoots computer systems and network technologies (i.e. servers, databases, operating systems, network services and equipment) responsibly to meet customer performance requirements
Customer Service – Provides guidance, direction, and technical support to the user community by analyzing and troubleshooting complex problems impacting hardware attached to the network or communications devices
Oral Communication – Communicates technical information regarding systems performance requirements or technologies needed to meet future information technology needs in clear and concise manner to management and the user community
Problem Solving –Identifies problems related to managing various aspects of systems administration (i.e. Active Directory, Communications, Virtualization, Storage) and developing solutions or recommendations to modify, configure, or integrate technologies to meet customer performance requirements

200

Information Technology Specialist Resume Examples & Samples

Skill independently diagnosing connectivity problems
Skill in independently installing and diagnosing computer and server systems
Working knowledge of virtual systems including the use of VMware
Working knowledge of the PBX telephony systems
Skill in installing, configuring, and troubleshooting local area networks (LAN) and wide area networks (WAN)
Working knowledge of IP based security camera systems

201

Information Technology Specialist Resume Examples & Samples

Two (2) years of IT education and/or work experience related to Service Desk, mainframes, servers, and/or networking
Basic PC (personal computer) skills
Three (3) years of IT education and/or work experience related to Service Desk, mainframes, servers, and/or networking
Intermediate PC (personal computer) skills
Four (4) years of IT education and/or work experience related to Service Desk, mainframes, servers, and/or networking
Advanced PC (personal computer) skills
A minimum six (6) months to two (2) years of experience operating an IBM mainframe computer
Proficiently operate a personal computer workstation to research and apply programs essential to information services, but not limited to word processing, spreadsheets, databases, analysis, help desk, and Internet browser
Organize and plan work, including punctuality, regular work attendance, and ability to work as a team member
Effectively handle multiple tasks and changing priorities
Read, interpret and comprehend technical documents and manuals for all types of computing manuals both software and hardware along with the ability to conduct research on new abstract or emerging technologies
Communicate, both orally and in writing with other departments of WSDOT, agencies, supervisors, employees, and the public promptly and courteously using common language generally understood by most people
Possess a positive, energetic work attitude, a desire for high customer satisfaction, and a strong drive to achieve results
Ability to condense and effectively present technical information to supervisor
Ability to quickly identify, analyze, and resolve problems
Passion to stay current with new technologies
Ability to work after-hours (swing or graveyard) shifts

202

Information Technology Specialist Resume Examples & Samples

Work with business partners and developers to elicit and understand functional
Skilled level of experience in developing, documenting and executing effective test plan and test cases for testing mission critical applications
Skilled level of experience in designing complex SQL queries for database testing
Skilled level of experience in testing data synchronization, data conversion and system interfaces
Experience in supporting testing activities for mission critical applications
DEL is most interested in candidates who meet or exceed the following criteria
Experience using Microsoft Office software including Microsoft Project, Visio, Word, Excel, SharePoint and TFS
Working knowledge of Agile software development
Ability to utilize established use cases for testing process
Ability to create and standardize an agency wide testing methodology
Self-directed and confident with effective communication and presentation skills
Your chronological resume/work history depicting work experience and/or education that support your letter of interest
Letter of Interest indicating how you meet the qualifications and why you believe you are the ideal candidate for this position
Completed Supplemental Questions

203

Information Technology Specialist Resume Examples & Samples

Designs, develops and implements custom information systems using Ecology's standard software development platform which adheres to industry best practices and agency software development standards. Current development platform includes: C# programming language, Active Server Pages.Net (ASP.Net), HyperText Markup Language-5 (HTML5), JavaScript, Team Foundation Server and Microsoft SQL Server
Independently develops user-interfaces (UI), develops and implements specification packages from start to finish; codes, tests, and implements complex application components and web services; writes reusable code using the C#, programming language; documents information systems using the Unified Modeling Language (UML)
Supports, maintains, and enhances existing information systems
Develops software test plans to include unit testing methods and end-user acceptance testing
Ensures data migration from older systems is successfully completed
Ensures adherence to industry standard Object Oriented Design constructs, recommended Microsoft software patterns and practices, and agency development standards
Participates in Agile Software Development projects following LEAN principles
Communicates effectively - verbally and in writing, with system users, co-workers and agency staff
Supports and participates in team and group processes as needed
Determines the causes of system failure; notifies system users of abnormal terminations
Formulates and executes resolutions to system problems
Recovers or recreates files for which data integrity has been compromised by system errors; prepares and presents alternatives to prevent system errors from reoccurring to system users, management, and other technical personnel
Collaborates with the project team to clarify complex and critical business processes and to assure a clear understanding of business system requirements that support these processes
Consults with customers to analyze technology needs and defines the problem; follows an agency-standard structured process; participates in requirement gathering sessions, knows the questions to ask, determines needs, and solves problems effectively. This guarantees high-quality deliverables and satisfied users
Identifies IT-related problems, including defining and analyzing the problem, identifying and testing solutions, choosing and implementing the best solution, documenting the changes as needed, and evaluating the outcome. Engages others in the process to attain highest level of understanding of problems and potential solutions
Resolves issues in the programming code and the user interface before releasing the application to business users for testing so that user frustration is minimized and user satisfaction is maximized
Compiles issues reported by tester, prioritizes fixes with input from business users and project leader; resolves these issues before rereleasing applications
Serves as a subject matter expert and first line of contact to program staff on SharePoint use including best practices, creation and management of sites, permissions, and trouble shooting
Manages site collection for the program (top level program site)
Manages the SharePoint Security Groups within the site collection ensuring only trained site owners have full control of the appropriate sub sites and permissions are configured based on who needs access to what information so that information that needs to be confidential, remains confidential
Assists W2R's public disclosure coordinators on searching SharePoint in response to public disclosure requests
A Bachelor's degree in Information Technology or Computer Science
Experience in consulting, design, programming, maintenance and/or support work for moderate risk software applications and databases
Experience with Microsoft programming languages and Microsoft SQL Server
Familiarity with commonly accepted IT industry standards and best practices
Demonstrated initiative to improve skills through training and or other learning opportunities
Working understanding of Oriented Program Concepts and IT project life cycle
A Bachelor's degree with a focus on programming/software development
Four years of professional information technology experience programming web-based software applications using Microsoft development technologies such as C#/ASP.Net, SQL Server, and HTML5/Javascript for mobile applications
Professional experience transferring end-user requirements into technology solutions centered primarily on Microsoft technologies
A Bachelor's degree with focus on programming/software development and/or engineering
Four (4) years of information technology experience programming web-based software applications or developing information systems architecture using Microsoft development technologies such as C#/ASP.Net, SQL Server, and HTML5/Javascript for mobile applications. At least two (2) of the four (4) years of experience should be within the last four (4) years
Professional experience programming, maintenance and/or support work for moderate risk software applications and databases

204

Information Technology Specialist Resume Examples & Samples

Developing and maintaining web applications, Client/Server applications, and n-tier distributed applications using ASP.net, Javascript, jQuery, CSS, and WebAPI; and
Writing efficient and complex SQL scripts, views, triggers and stored procedures
One year of experience in each of the following
A Letter of Interest describing how you meet the required and desired qualifications for this position
A detailed, current,& chronological resume
Three (3) professional references with current contact information

205

Information Technology Specialist Resume Examples & Samples

At least four (4) years of experience of hands-on design, coding, integration deployment of mid to large-scale websites using LAMP (Linux, Apache, MySQL, PHP) based technologies or similar architecture
Experience designing and coding modern web user interfaces using CSS and JavaScript
Ability to provide expert level resolution tasks for major program-wise, high risk/high impact, or program-critical applications
Bachelor's degree from a four-year accredited college or university with major coursework in Computer Science, Computer Engineering, Electrical Engineering, or Information Technology related field of study; OR four (4) years of equivalent experience
Experience managing and maintaining a Content Management System
Experience building custom components for Content Management System
Experience building web services using Java, C#.Net and/or Python
Experience building mobile applications for Android, iOS

206

Information Technology Specialist Resume Examples & Samples

Ability to understand the functionality among the different SFS modules
Ability to execute existing SQL queries and assist in analyzing results
Strong verbal and written communication skills with an ability to express complex business concepts in technical terms
Execute SQLs for reporting and security audit purposes
Run agency reports based on user access and roles provisioned
Coordinate security activities with Agency Security Administrators
Work with technical and functional area experts and others as needed to develop a comprehensive knowledge of system application and development, and business processes
Participate in analysis and design activities which support the use and customization of the SFS PeopleSoft Application
Assist functional team with identifying system defects, testing the associated fixes and documenting findings

207

Information Technology Specialist Resume Examples & Samples

Combined five (5) years of experience building or managing n-tier data management applications using Java and/or C#.Net, and at least two (2) years of experience building or managing web applications and websites using the using the .net framework or LAMP (Linux, Apache, MySQL, PHP) based technologies
Two (2) years experience writing SQL reports
Experience designing and coding modern web applications

208

Information Technology Specialist Resume Examples & Samples

Provide technical guidance during a significant project in designing, coding, testing, debugging, translating and interpreting functional requirements
Translate and interpret functional requirements involved with the local phase of national project
Apply computer assisted software engineering (CASE) tools to the design and development process
Test, install, implement, document and maintain software during a significant local project or as needed to support applications
Provide guidance to less experienced coworkers in solving programming problems
Maintain source code and modify codes to support applications which have a broad impact
Local and/or overnight travel may be required
The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-timework; part-time work is considered on a prorated basis

209

Supervisory Information Technology Specialist Resume Examples & Samples

Approximately 2 weeks annually
Leading, planning, developing, integrating and implementing communications related data systems technologies that impact agency-wide programs; AND
Applying IT engineering processes and principles to design, develop, test, and deploy classified system components; AND
Experience providing operational support to troubleshoot, develop and implement solutions for classified voice, video and data systems

210

Supervisory Information Technology Specialist Resume Examples & Samples

Demonstrated skills in data management, data architecture, gathering requirements, and application development
A proven track record of developing and maintaining ETL systems that include data quality controls
Experience leading data-intensive application development using traditional and Agile methodologies
Experience in database and development languages, including SQL, C#/ C++, and Python
Experience managing diverse stakeholders in a fast-paced environment
Expertise in managing and inspiring teams of highly skilled professionals
Strategic thinking, planning and problem-solving skills

211

Information Technology Specialist Resume Examples & Samples

0-24 months experience with a physical layer network; Linux, Microsoft or Mac operating systems
Advanced computer skills with wide knowledge of business software
Able to communicate well and build rapport quickly with students, faculty and staff
Proven performance delivering contract-based service to customers
Must possess knowledge of current personal computer hardware, operating systems, client/server, and network technologies, including printers and peripheral devices
Ability to install and configure a wide variety of software applications
Must have good organizational skills with the ability to exercise discretion and ingenuity to determine the proper course of action while following established standards

212

Information Technology Specialist Resume Examples & Samples

Prepare program specifications based on the user's business requirements
Create and maintain documentation for new and existing processes
Code and debug, create and maintain Application Engines, component Interfaces, XML Publisher, PeopleCode, Integration Broker and COBOL programs. Perform PeopleSoft debugging utilizing trace functionality and other tools
Using Phire, migrate code into user test environment and assist user testing as needed
Create test data using SQL Developer queries and/or download process
Support User Testing by collaborating on the User Test plan to ensure accuracy and completeness of all pertinent test conditions and providing necessary test data
Check previous night's batch processing results in the morning, troubleshoot and resolve any outstanding issues
Demonstrated experience in programming in an object-oriented Language
Demonstrated experience in SQL

213

Information Technology Specialist Resume Examples & Samples

Bachelor’s degree in MIS, Digital Communications, Communications or related field
Experience in diagnosing system and user issues
Experience with SQL and relational databases
Experience with PeopleTools, PeopleSoft Campus Solutions, OBIEE, eXplorance Blue, Imaging, Jira, and /or Confluence
Demonstrated ability to communicate effectively orally

214

Information Technology Specialist Systems Analysis Resume Examples & Samples

Complete assessment questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/10010432
Supporting documentation
ENTERPRISE ARCHITECTURE
INFORMATION TECHNOLOGY SYSTEMS ANALYSIS
NETWORK OPERATION

215

Don Recent Graduate Program Information Technology Specialist Appsw Resume Examples & Samples

SOME TRAVEL MAY BE REQUIRED
Orientation program for Recent Graduates hired for the program
Mentorship throughout the program
Individual Development Plan to create and track Recent Graduates' career planning, professional development, and training activities
At least 40 hours of formal, interactive training each year of the program
Positions offer opportunity for career advancement
Click to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the initial online questionnaire
Click Submit My Answers to submit your application package. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date
When you receive a notification from your USAJOBS account it may indicate that your application is complete after you submit the initial online questionnaire and documentation, however, your application will NOT be complete until you have successfully completed the next step described below
If you meet minimum qualifications based on the initial online questionnaire responses that you submit, you will receive an email invitation to complete the USA Hire Competency Based Assessments. The invitation to the USA Hire Competency Based Assessments will be sent from email address assessments@USAHire.opm.gov . Please plan to set aside 3 hours for the USA Hire Competency Based Assessments; however, most applicants complete the assessments in less time

216

Information Technology Specialist Resume Examples & Samples

Manage projects to completion
Work closely with a team with other highly skilled computer science and information technology professionals to deliver top-quality IT solutions
Devise and implement new IT processes for continuous improvement
Stay aligned to Lutron’s culture and values

217

Information Technology Specialist Resume Examples & Samples

Work with Enterprise Collaboration team to design and build new SharePoint and .NET solutions and maintain existing application solutions
Design and develop custom solutions to support core applications
Conduct research on emerging SharePoint development tools and strategies
Support and develop content and document management process using SharePoint server
Support and develop customizations for branded solutions including master pages, CSS style definitions, templates, and themes
Know how to configure site collections, document center, and search
Established policies and procedures for publishing sites and applications
Aid the support and development of integration points between the SharePoint solution and external business applications
Support the planning, designing, and developing of solution and feature packages to ensure successful deployment of customizations while maintaining the integrity of the SharePoint environment and upgrade path
Support the development of technical specifications to meet solution functional and non-functional requirements
Provide SharePoint maintenance support to identify SharePoint application enhancements or resolve defects
Develop and communicate SharePoint site usage and security policies and standards to all users
Evaluate business requirements and turn them into technical designs
Experienced SharePoint 2013/2016 developer with expertise in application development, configuration and customization for both Office 365 and on-premise environment
Deep knowledge of SharePoint's out-of-the-box components and a strategic preference for no-code solutions first, client-side add-in development second, and server-side coding only when necessary
Develop .Net Web applications and Web Services using latest technology
Experience creating no-code applications using out-of-the-box tools such as custom lists, workflows, web part pages, Excel Services
Experience using external applications with SharePoint to solve business problems – such as SSRS, Tableau, PowerQuery, and Microsoft Office (especially Excel and Access)
Experience creating custom forms using InfoPath and/or Nintex Forms
Experience developing declarative SharePoint Workflows using Nintex Workflow, and Visual Studio when necessary
Experience with Business Data Catalog/Business Connectivity Services
Experience with web service integration, PowerBI, OneDrive for Business, and other Office 365 features
Experience in design, customization, administration and implementation of SharePoint for large intranet applications – including HTML, CSS, Google Analytics, master pages, themes, and design packages for light branding requirements
Knowledge of .NET Framework and ability to work with C#, ASP.NET, WCF, MVC and ADO.NET
Experience using T-SQL with the ability to write SQL queries and stored procedures
Knowledge of client-side technologies such as JavaScript, jQuery, HTML5 and CSS preferred
Experience with Microsoft Visual Studio and SQL Server Management Studio
Experience using Team Foundation Server for source control and build management a plus
Experience using CAML queries and good in-depth knowledge of SharePoint's add-in model, native REST web services, and CSOM (client side object model) for building SharePoint apps / add-ins
Experience in creating app parts/web parts using the SharePoint object model and native web services
Client-side web development, including but not limited to
Strong written and verbal communication skills across the technical team and business units
Estimate business and technical effort with confidence
Work effectively as part of a team while independently prioritizing individual activities
Strong conceptual and analytic skills with the ability to independently drive timely resolution of complex issues
Motivated person able to proactively identify ways to add value to the team
The ability to improvise and keep moving forward when ideal solutions are not available
The ability to juggle multiple changing tasks and priorities
Strong work ethic, a great sense of humor, high judgment, technically curious, and team-oriented
At least five (5) years of programming experience with .Net, SharePoint, C# and front-end development tools
Expert knowledge of SharePoint development and administration
Created and customized SharePoint sites; developed custom solutions, custom workflows, and applications
Implemented best practices and governance of SharePoint farm configuration, administration, upgrade, and migrations
Defined SharePoint site architecture and overall site structure
Experience in Multi Server/Web Farm configuration and programming

218

Information Technology Specialist Description Resume Examples & Samples

Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
Knowledge of IT security activities, requirements and policies and procedures
Knowledge of IT security certification and accreditation requirements and computer forensics
Knowledge of emergency preparedness activities
Skill in oral communication
Skill in written communication

219

Information Technology Specialist Resume Examples & Samples

Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships
Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate
Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations

220

Information Technology Specialist Description Resume Examples & Samples

Skill in applying IT Security principles, concepts, methods, standards, and practices
Knowledge of hardware/software design concept and methods
Knowledge of information system security principles and concepts

221

Information Technology Specialist Resume Examples & Samples

Work on call in the absence of the Director of Information Technology
Create/delete account rights for all systems
Multitask and prioritize multiple requests at any given time
Retain substantial amount of information given from training materials
Quickly address and resolve Helpdesk tickets
Capture 100% of the incoming dedicated “help desk” support requests
Provide support for those first level calls and can escalate those that need additional assistance
Open tickets with support vendors and follow through to resolve issues
Assist with printer/copier sharing and repair
Assist with file sharing and user rights controls
Assist with virtual servers
Assist with network layout/distribution
Assist with windows installation and configuration
Provide anti-virus management
Provide web filtering management
Assist with administrative and guest telephone management
Assist with users locks in Timeshare Ware
Assist with installation of guest room and employee cafeteria TV/laptop hook up
Assist with troubleshooting of the copy machine including contacting maintenance and repair service attendant, when necessary
Process confidential information without compromising the nature of the material or information
Offer end user support for office 2000/2003, Windows XP, 2K, Industry specific applications
Audit Workstation software
Update and service pack installation
Ensure a par stock of supplies
Perform preventative maintenance on PC equipment and HP printers
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact
Conduct self in a professional manner at all times to reflect the high standards of Four Seasons Hotels
Perform other tasks or projects as assigned by hotel management
Assist Guests with technology needs on the phone or property
Call and follow up with vendors and assist with projects as needed
Log and update inventory of software licenses and hardware assets of Four Seasons Hotels and Resorts
Assist with receiving in the absence of the Purchasing Manager
Must be willing to work a flexible schedule including weekends in order to accomplish all major responsibilities and tasks
Previous Information Technology experience preferred
Comp TIA certification preferred
Knowledge of PC hardware/software replacement required
Must have commitment to follow all local and corporate policies and procedures as they relate to Data Processing, PCI compliance, and LAN standardizations set forth in our IT core standards
Must work in a safe, prudent and organized manner
Comp TIA A+ Certification preferred
Well versed in PMS, POS, Saflok Key Systems, PBX, Call Accounting and CCTV systems. A solid understanding of PCI Security Standards and be able to implement best practices
Solid written and verbal communication skills with a pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
Good Interpersonal and relationship-building skills and a team player with high energy levels and enthusiasm to work with cross-functional teams as well as the Owners and Guest of FSRC Aviara
Be a part of a cohesive team with opportunities to build a successful career with global potential
Competitive Salary & Wages
Excellent training and Development Opportunities
401k participation with Company Matching Program

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Information Technology Specialist Resume Examples & Samples

Temporary Duty Travel (TDY) is required less than 25% of the time
Knowledge of Data Networking Principles
Skill in Network Management
Ability to Lead a Team
Ability to Represent the Command

223

Information Technology Specialist Resume Examples & Samples

Maintain, support a customized Filenet Content Management system and associated applications. Duties include Filenet installation and administration of enterprise content management and business process management
Provide support for Filenet application end-users and troubleshoot performance and data issues
Create ad-hoc reports using SQL and MS Excel
Create and maintain object stores, document classes, property templates, security policies in FileNet
Create user documentation to support applications and train end users
Supervision of ITS-2 staff and/or contracted consultants
Delegation of tasks to subordinate staff and the testing/verification of task completion and correctness
Develop and implement test plans for new and existing applications
Experience with Filenet installation and administration
Experience with Content Engine and Process Engine
Experience with Workplace XT
Experience with Capture professional including installation and administration of capture paths
Experience with WebSphere Application Server
Experience with IBM HTTP Server including installation, administration and proxy configurations
Experience troubleshooting FileNet API
Experience with troubleshooting networking issues with the application

224

Information Technology Specialist Resume Examples & Samples

Maintaining problem tracking and resolution databases
Providing advice and guidance on a wide range and variety of complex IT issues
Installing, configuring, and troubleshooting customer hardware and software; and
Providing technical leadership on group projects

225

Information Technology Specialist Resume Examples & Samples

Acting as a lead in designing, developing and maintaining Java web applications
Assisting in the creation and execution of test plans for new applications
Designing and developing on an Oracle database
Establishing and maintaining source code, libraries and application related files in a software versioning system
Assisting in the guidance and training of junior web application programmers
Assisting in determining causes of and solutions to application problems
Acting as a vendor liaison to diagnose and resolve complex application problems
Conducting application code reviews and address deficiencies
Being available during off-shift hours to ensure the continuous operation of web application services
5+ years working in a Java Web Development Environment
Expertise using the Java Server Faces (JSF) or similar Java framework for developing web applications
Understanding of various supporting web programming languages including: HTML, CSS, XML, JavaScript, Oracle PL/SQL, Hibrnate
Experience developing using an Oracle Database
Experience working in a Linux server environment
Experience with the following development tools: Apache Ant, Apache Subversion, Eclipse IDE, SQL Developer
Experience using JBOSS and Tomcat Application servers

226

Information Technology Specialist Resume Examples & Samples

Typically has a BS degree in a computer or system science discipline from an accredited college or university and zero to five (0 - 5) years of progressive relevant experience, or a MS degree in a computer or system science discipline from an accredited college or university and zero to four (0 - 4) years of relevant experience, or a Ph.D in a computer or system science discipline
Proficiency in HTML5/Javascript/CSS web design including database interface programming is required
Proficiency in some combination of SQL, Python, Node.js, JQuery and Cold Fusion required
Candidate must be able to work independently and capable of creating, programming, and managing new web and database interfaced products
Proficiency in MS Office software suite is required
Knowledge of SharePoint software administration is desired
Demonstrated oral and written communication skills are required

227

Information Technology Specialist Resume Examples & Samples

Analyze existing and proposed requirements, processes, data, data definitions (metadata), database structures, programs, functions, and cost/benefit feasibility
Design and document logical data models, functional work processes, business rules, and program specification to address the identified requirements
Represent the agency in the ongoing discovery and implementation of the database, document retention, and process improvement initiatives
Maintain an objective, professional approach in interactions with internal and external stakeholders
Engage in effective and timely communication with contractors, management, and stakeholders
Defines Project objectives and oversees quality control throughout its life cycle
Maintain an advanced working knowledge of assigned line of business applications, processes, and database systems
Assist in the analysis and improvement of data integrity in all databases and reporting systems
Research and recommend improvement initiatives for the business processes
Assist in the planning and implementation of the transition systems
Assist program administrators with the analysis of state database systems and reporting accuracy
Assist in streamlining processes and procedures to improve accuracy and efficiency
Manage and maintain documentation archival and retrieval for agency
Assist in testing third party applications to ensure quality and usability of those systems
Compile data and draft documents or reports as requested or necessary for the efficient administration of business
Maintain appropriate files and documentation as necessary or required
Attend and actively participate in meetings and training programs as directed
Maintain and protect confidential information
Maintain a professional relationship with others by ensuring a sense of mutual trust, concern, respect and teamwork
Maintain professional appearance and demeanor
Must have ability to appear for work on time
Must have ability to follow directions from a supervisor
Must have ability to interact effectively with co-workers
Must have ability to understand and follow posted work rules and procedures
Must have ability to accept constructive criticism
Must comply with any reasonable request of any member of management

228

Information Technology Specialist Resume Examples & Samples

Diagnosing and resolving problems in response to customer-reported incidents
Installing, testing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and ensure efficient and effective sharing transmission of information
Assisting in the installation and integration of system patches, repairs, updates, and enhancements to ensure the delivery of IT services
Supporting system resources including performance, capacity, availability, serviceability, and recoverability to ensure the delivery of IT services
Ensuring security compliance by reviewing network permissions and access to systems while providing account maintenance
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience

229

Supervisory Information Technology Specialist Resume Examples & Samples

A probationary period may be required
Provides subordinates direction and guidance in all phases of the system development life-cycle for financial management systems supporting multiple organizations and services of the business program
Establishes long and short range tactical goals that support the mission and strategic goals and objectives of the organization
Serves as Director, Planning and Budgeting Products Division, exercising leadership and managerial responsibility for all SDLC activities associated with automated systems to support USPTO-wide planning and budgeting functions
Plans, prioritizes, and assigns work to subordinates filling various roles such as subject matter expert, technical lead, project manager, contracting officer representative, and information systems security officer
Ensures enforcement of IT security policies, principles, and practices for all production systems
Participates in activities related to the Certification and Accreditation process as well as the Annual Security Assessment

230

Information Technology Specialist Resume Examples & Samples

5+ years of experience with network or system management
Experience with telecommunications, network design, traffic engineering, and equipment vendors
Knowledge of communications protocols and data formats
Knowledge of network routers, IP Security, and Cloud computing
Ability to troubleshoot complex network solutions
Knowledge of military operations centers
Ability to brief senior government and military leaders on complex issues at a level they can understand
Possession of excellent analytical and time management skills
BS degree in Information Technology or related technical field preferred; MA or MS degree a plus

231

Information Technology Specialist Resume Examples & Samples

Conduct individual and group training sessions and demonstrate how to use computer programs
Develop, prepare, and evaluate training program outlines, training manuals, instructions, reference manuals, and other materials
Provide training related to computerized applications
Support older technology during transition phases and tests new equipment, software, and technologies for replacement
Monitor and distribute helpdesk calls and assists with report programming
Possess expert-level knowledge of computers and peripheral equipment, including operating systems and basic operations functions, system and memory configurations, and software
Develop high-level system design diagrams, program design, coding, testing, debugging and documentation
Conduct quality assurance reviews and the evaluation of existing and new software products
Install, operate, configure, diagnois, and repair computers, related software, and peripheral equipment
Monitor activity and components of data communications networks and identify software and hardware malfunctions
Determine users’ needs and problems, understand program requirements, and develop effective solutions; prepare documentation materials
Present technical concepts and procedures on software
Establish rapport quickly and effectively with groups and individuals and maintains effective working relationships

232

Information Technology Specialist Resume Examples & Samples

Knowledge of the hardware, software and their working relationships within a computer installation
Knowledge of database structure and database design
Knowledge of computer terminology
Knowledge of operating systems/standards/utilities
Knowledge of security methods and procedures in data processing environment
Knowledge of testing and debugging techniques
Ability to install, test and maintain database products
Ability to read and understand technical literature
Ability to communicate technical information both orally and in writing
Ability to understand and act upon technical instructions
Knowledge of supervisory principles and practices and the ability to implement them
Ability to prepare technical training material
Design or assist in design and maintenance of databases
Develop or assist in the development of physical database design, addressing performance criteria and standards
Coordinate database change controls to interact with application change management
Participate in development of disaster recovery planning for database
Install and maintain database software products and specialized data access programs
Test and implement new and updated versions of database software from vendors
Act as vendor liaison for the diagnosis and resolution of database-related software problems
Participate in development of database standards such as naming conventions, update protocols, performance standards and internal controls
Convert existing databases to new or updated software releases from vendors
Monitor the operation and performance of the database software, taking corrective action when necessary to obtain the most effective use of it
Monitor and tune such variables as space, buffers, logs and journals
Identify and resolve malfunctions and complex problems related to database use, maintenance and management
Maintain a log of database problems and resolutions for future reference
Assist application programmer analysts by determining the causes of and solutions to database and system performance problems
Participate in the analysis of database needs and in the selection and acquisition of database software related products
Perform database capacity planning
Make recommendations on acquisition of new hardware, database software products and maintenance service
Define or participate in the definition of database security related standards
Define and/or assist in the definition of security requirements for databases, data entities and data elements
Write and test database utility programs required for database maintenance, recovery and performance management
Analyze new and updated software releases from vendors to determine their effects upon the existing software environment
Install, customize and maintain complex database software components
Act as a primary vendor liaison for the diagnosis and resolution of complex database-related software problems
Maintain a high level of expertise in conventional and specialized database areas and provide related training to application programmer analysts, operations personnel and Information Technology Specialists 3 (Database)
Install, configure and administer Oracle Enterprise Manager
Install, configure and administer Oracle Clusterware
Install, configure and administer Oracle Automatic Storage Management (ASM)
Monitor the ASM instance and storage using a command line interface
Monitor the ASM instance and storage using Oracle Enterprise Manager
Install, configure and administer Oracle Real Application Cluster (RAC) instances
Install, configure and administer Oracle recover manager (RMAN)
Install, configure and administer Oracle Data Guard
Administer and monitor Oracle Exadata engineered systems

233

Information Technology Specialist Resume Examples & Samples

Advising supervisors and managers on the evaluation of programs, policies, regulatory requirements, and procedures that pertain to information technology issues
Monitoring operating systems to ensure functionality, performance, and availability of services
Ensuring information technology is acquired and information resources are managed according to established standards, policies, and current laws; and
Interpreting a variety of technical requirements and making judgments to determine organizational compliance with applicable instructions, procedures and practices

234

Information Technology Specialist Description Resume Examples & Samples

E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing
All qualification requirements must be met by the closing date of the announcement
One-year probationary period may be required
Travel, transportation, and relocation expenses will be paid: No
Bargaining Unit Position:No
Drug Screening Required: No
Recruitment Incentive may be authorized: No
Research position: No
Promotion potential: No
Supervisory position: No
Ability to apply infrastructure protection environments, systems security certifications, accreditation requirements, and processes in order to integrate information systems security with other security disciplines
Knowledge of security certification requirements, processes, and the organization's information systems security protocols
Ability to apply advanced IT security principles, concepts, methods, standards, and practices to the organization's information systems
Ability to interpret policies, procedures, and strategies governing the planning and delivery of IT services throughout the organization

235

Information Technology Specialist Resume Examples & Samples

Serving as an advisor to specialists and managers in evaluating, implementing and supporting information technology infrastructure projects, network systems, databases and security operations; AND
Serving as a technical consultant to customers in support of systems on an organization's servers; AND
Diagnosing causes of complex critical systems administration problems and devising innovative solutions for their resolution; AND
Analyzing server performance data and recommending changes and/or improvements as necessary

236

Information Technology Specialist Resume Examples & Samples

Six to ten nights per month
Communicating issues identified
Recommending courses of action
Performing briefings and/or presentations to management to defend a position or to gain support from the audience. OR Experience working for a tax administration organization in the areas of systems development or operations/maintenance or security

237

Information Technology Specialist Resume Examples & Samples

Handling or coordinating work assignments, projects, or program segments of IT security system processes and procedures; monitoring and evaluating systems compliance with IT security requirements
Providing security configuration advice and guidance in implementing new technologies
Assisting in the development or IT systems security policies, procedures, and practices for all platforms
Making recommendations for implementing or disseminating IT security tools and solutions
Engineering the deployment of security tools and solutions

238

Dshs Information Technology Specialist Resume Examples & Samples

Minimum one year experience writing complex PowerShell scripts to simplify configuration, administration and management in both standalone and networked environments
Minimum one year experience in managing Windows server including managing Active Directory objects and permissions, group policies within the Organizations unit (OU)
Minimum one year experience with standard desktop configuration (Windows 10, Microsoft Office 2013/2016 Suite) and mobile devices
Minimum one year experience supporting a highly mobile workforce
Experience working with multiple divisions serving aged, disabled and other vulnerable adults
Excellent communications skills, verbal and written
Excellent customer service skills responding to helpdesk requests, emails, and phone calls in a timely manner
Self-motivated and organized
Strong analytical thinking and problem solving abilities. Ability to manage and properly prioritize multiple tasks

239

Information Technology Specialist Resume Examples & Samples

Applying the principles, methods, coordinating, and managing asset (property) management projects and resources, including day-to-day operational activities, transfer/disposal of equipment, conducting inventory, contractor performance and property distribution and accountability
Managing IT Asset (Property) Management projects associated with information technology products or services in an enterprise-wide environment impacting multiple offices and users nationwide
Providing analysis, advice, and consultation to multiple stakeholders regarding effective management of Government Furnished Equipment (GFE) and other related property
Evaluating, recommending, and implementing the acquisition of Government Furnished Equipment (GFE) and other related property
Developing policies, procedures, and operational practices for IT Asset (Property) Management and the accountability of information technology products in a complex organization with nation-wide requirements and multiple facilities

240

Information Technology Specialist Resume Examples & Samples

Four (4) or more years of Information Technology experience such as
Bachelor's degree in Computer Science or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or foreign equivalent
Three (3) or more years of technical work experience -

241

Information Technology Specialist Resume Examples & Samples

Consults with customers, information technology staff, agency domain experts and commercial system developers to investigate and analyze agency business processes and data requirements
Develops software applications to meet agency requirements
Oversees and work with consultants in the design and development of agency software applications
Develops new data systems and data models and maintain current data models as required
Associate's degree or higher in Information Technology, Computer Science, or a related field
Two (2) years of experience in advanced SQL scripting and relational database design in an advanced relational database environment
Two (2) years of experience analyzing business needs and recommending solutions to complex problems
Two (2) years of experience with reporting tools, data warehouse methods, business intelligence tools
Two (2) years of experience programming in an object oriented environment
Possession of a Bachelor's degree from a four-year accredited college or university with major coursework in Computer Science or Information Technology or a related field
Certification in MS SQL server
Experience managing Microsoft SQL server replication services
Web development and ecommerce skills and experience
A cover letter describing how you meet the required and preferred qualifications of this position (generic cover letters will not be accepted)

242

Information Technology Specialist Resume Examples & Samples

Bachelor's degree in Business, Communications, Technical, or a related field of study, or equivalent experience
Three (3) to five (5) years of experience working with vendors to establish working relationships and maintain contracts. Other applicable experience such as maintaining Enterprise Agreements, obtaining vendor quotes for major purchases and managing existing maintenance contracts
Three (3) years of experience working in an IT related technical position
Experience authoring Request for Proposals (RFPs) and Requests for Quotes (RFQs)
Two (2) or more years of experience working in an ITIL/ITSM environment
Two (2) years of experience documenting systems, Vendor Relations, Supplier Management or Customer Services
Two (2) years of experience working with legislative process, bill analysis, and/or fiscal notes

243

Information Technology Specialist Resume Examples & Samples

Understanding of and experience using a test tool suite such as HP Quality Center
Establish and maintain Testing Unit Standards. Ensure all Testing Unit procedures are documented, in compliance with SFS policies and procedures, COBIT and ITIL standards
Ensure all Testing Unit members/ staff augmentations are trained and execute tasks in their assigned areas of responsibility in compliance with Testing Unit and SFS policies and procedures
Supervise and monitor the workload of unit staff
Manage the Testing Unit Project Plan
Interface with Testing Unit external stakeholders
Work effectively with users/stakeholders, ID staff and SFS staff members
Plan and execute inter-unit dependencies between the Testing Unit and other SFS/vendor units
Assist with balancing Testing/Quality Unit workload/resource levels
Develop quality measures for the testing unit’s activities, performance and outcomes

244

Supervisory Information Technology Specialist Resume Examples & Samples

Up to 10% of travel may be required
Attention to Detail- Is thorough when performing work and conscientious about attending to detail
AND-
Analyzing and evaluating performance as well as current and future work related to integrated IT systems and programs and/or associated equipment
Applying available technologies and basic management principles to adopt IT strategies and methods to a variety of subject matter situations
Directing a major program segment with limited resources
Interacting with a wide variety of contacts in order to obtain financial and other resources or gain compliance with established policies, regulations, or contracts
Supervising, mentoring, training, and motivating a diverse staff

245

Supervisory Information Technology Specialist Resume Examples & Samples

A one year supervisory probationary period may be required
Payment of relocation expenses is not authorized
This position is not in the bargaining unit
Up to 10% may be required
Attention to Detail-Is thorough when performing work and conscientious about attending to detail

246

Information Technology Specialist Resume Examples & Samples

May be required up to 25% of the time
Policy and Planning
Operation and Maintenance
Infrastructure Design
Planning and Evaluating
Oral and Written Communications

247

Information Technology Specialist Resume Examples & Samples

Approving and designing systems that meet current and future business needs; enhancing and optimizing new and existing software
Directing the implementation of high-level IT applications software requirements
Defining the scope of IT applications software plans and policies; leading a multi-functional development project in software analysis, design, development, and implementation for a new system or a major enhancement to an existing system
Leading IT applications software development efforts to identify and correct weaknesses in critical performance parameters
Resolving critical IT applications software issues affecting the configuration of the IT infrastructure
Up to 10%

248

Information Technology Specialist Resume Examples & Samples

Planning, coordinating, analyzing, designing, developing and maintaining a variety of local area networks (LANs), automated systems, hardware and software
Conducting systems analysis and evaluations to determine technical requirements and specifications
Providing technical assistance and support to an assigned organization or geographic area as well as providing support to other IT areas
Conducting feasibility studies and trade off analysis, developing life cycle cost estimates and making IT related recommendations to management
Developing local backup and recovery procedures along with customer support policies procedures and standards
You may be required to travel up to 10 % of the time

249

Information Technology Specialist Resume Examples & Samples

Consulting with customers to identify and refine functional requirements
Ensuring the integrity and confidentiality of systems and data by adhering to policies principles and practices
Maintaining a variety of local area networks (LANS), automated systems, hardware and software
Providing technical assistance and support to an assigned organization or geographic area
Providing or assisting with general support in other IT areas
May be required to travel up to 10% of the time

250

Information Technology Specialist Resume Examples & Samples

Assign work to subordinate supervisors. Monitor project progress, review major staff initiatives, and makes recommends as appropriate. Writes progress reports for IT management that describes project status including the technical, fiscal, and staffing issues associated with project completion
Develop procedures, standards and internal controls for the conduct of work within IT Network Services. Coordinate with the Chief Information Security Officer to insure compliance with security policies. Monitor compliance and take appropriate action as needed
Develop Statement(s) of Work and RFP(s) as needed. Monitor vendor compliance with contracts for services. Review results from mini-bids; RFP, etc
Prepare incident reports, if data communication or phone service is interrupted
Communication and Collaboration skills need for meetings. IT Change Control representative for the Networking Services Team. Review networking team’s change control forms before they are submitted to Section Heads. Attend weekly change control meetings
Assist management with budgeting, staffing and purchasing for the IT Network Services Team
Identify technology opportunities to better leverage system features and capabilities
Define scope and objectives of projects for IT Network Services. Confirm that project schedules are up to date and complete. Update Project Portfolio to report project status
Prioritize work during crisis situations. Analyze situation and present a solution for approval. Manage and automate system reporting and proactive alerting for Networking. Write scripts and programs as necessary to send alerts, automate routine tasks, provide better responsiveness and eliminate redundancy as necessary
Manage, configure and support data communication infrastructure (including switches, routers, DNS, Splunk, WebSense, VOIP, Video Conference). Work with vendors and staff on troubleshooting both hardware and software
Advanced Network Troubleshooting. Data Center consolidation. Assist with load balancing testing on our public and private web sites
Recommend enterprise-class solutions backed by accepted industry standards and technologies
Participate in hardware and software upgrades, reallocation of resources and migration of data as required. Apply patches as needed or as part of routine maintenance. Supervise hardware replacement of faulty components with regard to availability and security
Assist in Disaster recovery and high availability planning
Develop and maintain technical documentation regarding network configurations, operating procedures, and service records. (ex. Visio drawings, Excel spreadsheet, Word documents, etc)
Manage cross training of technical staff to follow proper operating procedures necessary to maintain the integrity of the network and the technologies involved
Supervision and delegation of tasks to IT Network staff and contractors. Perform the full range of supervisory duties. Perform Annual & Semi Annual performance evaluations for subordinates. Mentor team on network related experiences

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Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

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Information Technology Specialist Resume Examples & Samples

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Information Technology Specialist Resume Examples & Samples

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Information Technology Specialist Resume Examples & Samples

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Information Technology Specialist Resume Examples & Samples

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Information Technology Specialist Resume Examples & Samples

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Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

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Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

Information Technology Specialist Resume Examples & Samples

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Information Technology Specialist Resume Examples & Samples

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