Guest Services Coordinator Resume Samples

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VH
V Heathcote
Vallie
Heathcote
9017 Wolf Lane
Phoenix
AZ
+1 (555) 501 8027
9017 Wolf Lane
Phoenix
AZ
Phone
p +1 (555) 501 8027
Experience Experience
Houston, TX
Guest Services Coordinator
Houston, TX
Stokes-Koepp
Houston, TX
Guest Services Coordinator
  • Create and manage all Guest Services internal document management processes
  • Greet and establish rapport with guests, current and prospective residents. Field resort comments, suggestions, and complaints to the Resort Manager
  • Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager
  • Perform administrative duties for Director of Guest Services and Guest Services Management Team
  • Create and distribute event paperwork tailored to ticket takers, ushers, directors, and supervisors
  • Schedule ticket takers, ushers, directors, and supervisors for Nassau Coliseum events under the guidance and direction of the Assistant Manager
  • Perform inventory of employee break room furniture and equipment
New York, NY
Aveda Institute Guest Services Coordinator
New York, NY
Crooks, Hauck and Stokes
New York, NY
Aveda Institute Guest Services Coordinator
  • Plan and participate in personal and team goals
  • Openly take on new responsibilities as designated
  • In conjunction with the Guest Relations Team Lead, manage the third floor reception area including: staffing, ordering supplies, cleaning schedule, guest flow for massage and esthiology services, confirmation calls, process service/retail transactions and daily revenue deposits
  • Suggest additional services, treatments and gift cards when making guest reservations
  • Daily monitoring, managing, and promoting of AIM’s online presence and reputation in accordance with the Estee Lauder Social Media policy through websites such as facebook
  • Offer recommendations for improving overall team atmosphere, productivity and proficiency
  • Suggest additional services and treatments when making guest reservations
present
Detroit, MI
Aveda Institute Guest Services Coordinator NY
Detroit, MI
Torphy-Auer
present
Detroit, MI
Aveda Institute Guest Services Coordinator NY
present
  • Assist in proper scheduling of guest reservations with program team leaders/review booking times to ensure maximum clinic capacity
  • Partner with the Guest Relations Manager to plan and oversee monthly marketing events that promote filling the esthiology and massage appointment book
  • Work openly and effectively with a diverse clientele base
  • Assist high volume of guests upon arrival and departure
  • Fulfill role of Guest Relations Team Leader and Assistant Team Leader in his/her absence
  • Be proactive with environmental awareness and lifestyle
  • Resolve guest and team challenges independently with fair and positive resolution
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Delaware
Bachelor’s Degree in Business
Skills Skills
  • Notary, or willingness to become a notary, desirable
  • Experience providing outstanding guest services in a professional office environment
  • Ability to maintain confidentiality and exercise discretion, tact, and diplomacy
  • Highly proficient with computer applications (especially the Office suite), ability, and willingness to learn new software
  • Able to complete data-related and written work with precision and consistent attention to detail
  • Able to plan, prioritize, and complete work without continuous supervision and in response to changing deadlines and frequent interruptions
  • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
  • Basic computer knowledge
  • Able to engage effectively with multiple constituencies representing diverse interests and perspectives
  • Able to articulate and demonstrate Tuck’s exceptionally high guest services standards
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7 Guest Services Coordinator resume templates

1

Guest Services Coordinator Resume Examples & Samples

  • Responsible for creating an “ultimate experience” for every guest by providing whatever-it-takes customer service and supporting front and back of house functions
  • Greet every client, provide exceptional customer service while assisting them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc
  • Prepare store for opening and closing, including: opening and closing cash wraps registers in accordance with Company guidelines and procedures; filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise
  • Assist in processing sales transactions (during busy times) and follow company regulations when accepting forms of payment. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information
  • Direct all phone calls and questions to appropriate areas of store
  • Coordinate efforts with Shipping and Receiving Department to follow up on customer sends/deliveries, transfers and new product receipt
  • Possess knowledge of Alterations procedures, pricing and current shop dates. Ensure product is delivered to/from Alterations shop in a timely manner
  • Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen
  • Assist in various promotional mailing projects and Marketing/PR events
  • Provide assistance on the floor at any given time to support other departments based on store needs. Ensure a clean, organized sales floor and fitting rooms
2

Guest Services Coordinator Ralph Lauren Resume Examples & Samples

  • Responsible for helping to create the “ultimate experience” for every guest by providing exemplary customer service and supporting front and back of house functions
  • Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations
  • Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly
  • Assist in all Guest Services areas as necessary: Message Center, Cash Office, Guest Kitchen, Sales Floor, Concierge, and Administration
3

Guest Services Coordinator Resume Examples & Samples

  • Manage and track the Guest Services contractual and invoicing processes with vendors and Raise all departmental purchase orders
  • Liaison with vendors on cost, delivery dates and service enhancements or development
  • Work with internal partners on providing material/other collateral to enable clear Guest Services internal and external communication at all times
  • Produce and manage all Guest Services reports - weekly/monthly reporting
  • Update and maintain (and, where necessary, create) departmental databases, relevant spreadsheets, systems and platforms, as directed by the Director, Guest Experience
  • Process as required all relevant PO’s and invoices and manage Guest Services expenditure by keeping up to date records
  • Create and manage all Guest Services internal document management processes
  • Organise track and manage all Guest Services daily, weekly, monthly and quarterly internal and external Team Meetings
  • Support the Guest Services function when required in the preparation and management of presentations, reports and documents
  • Support the Director Guest Experience on launching any new initiatives
  • Create and manage all Guest Services reporting requirements
  • Create and manage all Guest Services third party contractual and financial requirement
  • Create and manage all Guest Services Team human resource administration requirements
  • Educated to A Level standard or equivalent
  • Previous experience working in Guest services preferable
  • Previous experience in working in a busy administrative role would be advantageous
  • Ability to effectively work within a team, understanding roles and personalities to maximize efficiency
  • Proactive, self-starting approach to work and the ability to create tasks based on perceived needs of the department
  • Fast, reliable and effective decision making
  • Ability to communicate effectively with multiple stakeholders
  • Good organisational and time management skills with an ability to multi-task and prioritise effectively
  • A proactive and creative approach to problem solving, actively seeking to make improvements to departmental processes
  • Ability to build and maintain strong relationships through regular face to face meetings, on the telephone and via email
  • Ability to work effectively in a pressurised environment
  • Proven experience of SAP (invoicing) and Microsoft Office – including Powerpoint, Word and Excel
4

Guest Services Coordinator Resume Examples & Samples

  • Resolve ticketing issues, including accommodating guests with disabilities/special needs and assisting with relocations
  • Perform walk through of the building prior to opening doors to the public
  • Distribute attendance information via email to circulation group
  • Answer Guest Services e-mails, phone inquiries, mail correspondence during normal business hours
  • Assist Human Resources in maintaining employee forms and databases
  • Ensure that both Guest Services Centers and Supervisors’ Offices are adequately supplied with necessary forms, documents and supplies
5

Guest Services Coordinator Resume Examples & Samples

  • BA degree or equivalent combination of education and experience
  • 1-2 years frontline customer service and staff management experience; arts related setting preferable
  • A level-head and impeccable judgment during challenging situations
  • A positive, problem-solving attitude essential
  • Adept at handling a variety of tasks simultaneously in a fast-paced environment
  • Strong skills in communicating orally and in writing
  • Knowledge of ticketing software helpful (Tessitura preferred)
  • Detail-oriented with excellent organizational/follow-up skills
  • Experience in the tourism and hospitality industry a plus; foreign languages also a plus
  • Weekend and evening hours required (times vary)
6

Temporary Guest Services Coordinator Resume Examples & Samples

  • Serving as the face of Lincoln Center at concerts and events
  • Assisting with managing, coaching, and dispatching public-facing interns and volunteers
  • Creating and disseminating written and oral informational briefings for front-of-house staff and volunteers
  • Orienting guests and providing information on Lincoln Center performances, events, and neighborhood resources
  • Troubleshooting guest and colleague concerns and gracefully enforcing policies
  • Assisting with line management/crowd control (up to 8,000 people)
  • Proactively identifying and solving recurring guest care challenges to improve operations
  • Acting as a liaison between Marketing, Programming, Concert Halls, Security, and Guest Services
  • An effective communicator
  • Cool and level-headed under pressure
  • Able to manage and organize large and diverse groups of people
  • Possess a positive attitude, strong hospitality ethic, and outgoing personality
  • Able to be outdoors for extended periods of time
  • Foreign language(s) a plus
  • 3-5 years in a hospitality and/or guest-facing role
  • Knowledge and love of the performing arts
  • Prior front-of-house, house management, or ushering experience preferred
7

Guest Services Coordinator Resume Examples & Samples

  • Answering phones,
  • Greeting guests,
  • Coordinating visitor needs,
  • Managing meeting room spaces,
8

Aveda Institute Guest Services Coordinator Ny-pipeline Resume Examples & Samples

  • Ensure maximum booking capacity through knowledge and understanding of Salon Biz and Aveda Institute policies and procedures
  • Suggest additional services, treatments and gift cards when making guest reservations
  • Daily monitoring, managing, and promoting of AIM’s online presence and reputation in accordance with the Estee Lauder Social Media policy through websites such as facebook
  • Partner with the Guest Relations Manager to plan and oversee monthly marketing events that promote filling the esthiology and massage appointment book
  • Assist in proper scheduling of guest reservations with program team leaders/review booking times to ensure maximum clinic capacity
9

Aveda Institute Guest Services Coordinator Resume Examples & Samples

  • Resolve guest and team challenges independently with fair and positive resolution
  • Plan and participate in personal and team goals
  • Be proactive with environmental awareness and lifestyle
  • Openly take on new responsibilities as designated
10

Aveda Institute Guest Services Coordinator NY Resume Examples & Samples

  • In conjunction with the Guest Relations Team Lead, manage the third floor reception area including: staffing, ordering supplies, cleaning schedule, guest flow for massage and esthiology services, confirmation calls, process service/retail transactions and daily revenue deposits
  • Work openly and effectively with a diverse clientele base
  • Fulfill role of Institute concierge / host as appropriate
  • 1-2 years leadership experience preferred
11

Guest Services Coordinator Resume Examples & Samples

  • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
  • Can work efficiently and effectively in a fast paced demanding environment
  • A strong multi-tasker and can coordinate the efforts of and direct fellow employees with workflow needs
12

Guest Services Coordinator Resume Examples & Samples

  • 1-2 years of customer service experience
  • Adapt to fast pace sales and marketing environment
  • Ability to problem solve and prioritize
  • Strong communications skills at all levels
  • Available to work weekends, nights and holidays per business needs
  • Proficient in Microsoft Office Program (Outlook, Word and Excel)
  • 1+ years of timeshare industry experience
  • 3 years of customer service experience
13

Guest Services Coordinator Overnights Resume Examples & Samples

  • Create memorable experiences with a fantastic, welcoming personality that can relate to guests & associates
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
14

Seasonal Guest Services Coordinator Resume Examples & Samples

  • Prepares and serves refreshments to guests
  • Operates a multi-line phone system and courteously handles incoming telephone calls
  • Transfers incoming messages as required
  • Set up the gifting desk every morning with required cash, vouchers, and brochures
  • Excellent phone skills, with a customer friendly demeanor towards all marketing team members as well as other internal and or external customers. Demonstrates proper telephone techniques and communication etiquette at all times
  • Prepare and process manifests of tour appointments, along with tracking throughout the day qualified tours, NQ’s, and No Shows
  • Assist in monitoring and distributing marketing support materials
  • Handle guest complaints as needed in a professional courteous manner, giving 100% customer service, i.e., gifting issues, general customer complaints, and tour reschedules. Any and all customer complaints need to be sent daily via email to Marketing Management
  • Answer our toll free line and direct the guests to the right department
  • Answer / call back all voicemail calls that come in
  • Performs administrative support including but not limited to filing, faxing and photocopying
15

Guest Services Coordinator Resume Examples & Samples

  • Create Nassau Coliseum’s positive reputation for excellent customer service by assisting with the hiring and training, part-time staff which includes: ticket takers, ushers, guest services representatives and supervisors
  • Ensure staff compliance with policies and procedures, counsel and discipline Guest Services personnel as needed, and manage employee records and notes
  • Schedule ticket takers, ushers, directors, and supervisors for Nassau Coliseum events under the guidance and direction of the Assistant Manager
  • Assist with preparing, planning, operating, and executing events at Nassau Coliseum
  • Responsible for maintaining equipment standards, inventory, cleaning, and distribution for Guest Services personnel. This includes creation and distribution of name tags and ID Badges under the guidance and direction of the Assistant Manager and Managers
  • Create and distribute event paperwork tailored to ticket takers, ushers, directors, and supervisors
  • Respond promptly to comments, questions, suggestions, and complaints received by our Guests via phone, mail, email, fax, and during events
  • Work with Nassau Coliseum's Box Office to resolve ticketing issues, including accommodating guests with disabilities/special needs and assisting with relocations on designated event days
  • Provide administrative support and complete projects/tasks as assigned for Guest Services Department
  • Assist in monitoring all department policy and procedural guidelines
  • Perform administrative duties for Director of Guest Services and Guest Services Management Team
  • Bachelor's College Degree in Business, Communications or related area of study required
  • Proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) is required
  • Must be able to stand/walk for long periods of time and have ability to lift 40 lbs
  • Must be willing to submit to undergo a post-offer criminal background check, employment check and a drug test
16

Guest Services Coordinator Resume Examples & Samples

  • Prepare and serve refreshments to guests
  • Maintain kitchen and all necessary supplies
  • Distribute any mail needed to the sales employees
  • Prepare owner packets & presale paperwork
  • Administer inventory of ownership documents
  • Greet customers, vendors, guests, and employees in a manner, which will promote the highest level of customer service
  • Demonstrate excellent interpersonal communication skills and confidentiality in handling incoming telephone calls
  • Operate a multi-line phone system and courteously handle incoming telephone calls
  • Transfer incoming messages as required
  • Balance their premiums and cash boxes
  • Calculate sales line rotation
  • Perform administrative support including but not limited to filing, faxing and photocopying
  • Ability to get an NV Health Card once hired
  • 1 or more years of customer service experience
  • Food preparation experience is a plus
17

Guest Services Coordinator Resume Examples & Samples

  • Respond to guest requests for information, services, directions and special needs within the Empress and or, the City of Victoria
  • Book activities, meals, transportation, flowers, amenities and special requests from The Fairmont Empress preferred vendor list, as required by current and future guests
  • Maintain accurate records for tracking all bookings and reservations
  • Maintain a complete and up to-date inventory of brochures, menus and collateral currently available in Victoria
  • Establish and maintain a strong professional working relationship with Empress’s preferred vendors (restaurants, theatres, transportation and retail operations)
  • Become a reliable, accurate and up-to-date conduit for information flow between the hotel guests/staff and the Vancouver Island Region
  • Provide support to other departments for information on activities, reservations and special requests
  • Maintain and coordinate the cleanliness of the concierge area
  • Facilitate the Long Stay and Repeat Guest Recognition programs
  • Organize training for Concierge Services
  • Minimum 1-year (in the last five years) experience in a Front Desk, Concierge or equivalent position in a luxury environment
  • Must successfully complete a Concierge qualification test
  • Demonstrated exceptional guest service with a passion to continually exceed expectations and anticipate guest needs
  • Demonstrated ability to make good decisions, problem solve, initiate action and complete projects in a timely fashion
  • Proficient in the English; bilingual is an asset
  • Excellent knowledge of surrounding area an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
  • Knowledge of Windows, MS Office Suite an asset
  • Membership of Clefs d’Or is an asset
18

Guest Services Coordinator Resume Examples & Samples

  • Staff residence reception desk during evening/weekend hours – greet customers and answer questions, monitor guest sign-ins and security camera feeds, and complete various administrative projects as assigned
  • Get to know customers by name and build a sense of community within the residence
  • Warmly welcome new customers by ensuring all rooms are prepared in advance, helping them with their luggage and providing a weekly orientation for new residents
  • Perform regular room checks to build rapport with customers and proactively identify/resolve cleaning/maintenance/safety issues (i.e. fix issues before customers see them)
  • Ensure school regulations are followed including daily quiet hours
  • Plan and execute weekly student activities to foster social interactions among your residents
  • Follow established emergency procedures – this will include escorting students to the hospital, leading a building evacuation, etc. Participate in an emergency phone rotation
  • Maintain accurate check-in, check-out records, key tracking and compile daily shift reports
  • Attend weekly staff meetings and other trainings/school events as required
19

Guest Services Coordinator Resume Examples & Samples

  • Proactive selling and daily operations of the tasting bar
  • Sales, co-ordination & execution of tour groups, conferencing & functions
  • Administration duties
20

Guest Services Coordinator Resume Examples & Samples

  • Distributes any mail needed to the sales employees
  • Greets customers, vendors, guests, and employees in a manner, which will promote the highest level of customer service
  • Demonstrates excellent interpersonal communication skills and confidentiality in handling incoming telephone calls
  • Balances their premiums and cash boxes
  • Must be able to lift 20 lbs
  • Minimum 1 year of customer service experience
  • Up to 3 years of related experience
  • Must have excellent communication skills
  • Food Preparation Experience
21

Guest Services Coordinator Resume Examples & Samples

  • Coordinate with Underwriting team to obtain approvals on prospective resident applications; track all approvals and denials
  • Maintain petty cash fund
  • Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc
  • Ensure office supplies are sufficiently stocked and prepare supply orders as needed
  • Assist with planning and coordinating guest and resident relation events and activities within the resort
  • Assist with the preparation of marketing materials
22

Guest Services Coordinator Resume Examples & Samples

  • Maintain positive guest relations at all times
  • Resolve guest complaints, ensuring guest satisfaction
  • Thorough knowledge of hotel services and amenities
  • Provide legible communication and directions
  • Prioritize and organize
  • Be a clear thinker, remaining calm and resolving problems using good judgment
  • Understand guest’s service needs
  • Work cohesively with co-workers as part of a team
  • Maintain confidentiality of guest information and pertinent hotel data
  • Direct performance of staff and follow up with corrections when needed
23

Guest Services Coordinator Resume Examples & Samples

  • Minimum of 1 year customer service experience
  • Must be able to work a flexible schedule to include evenings, weekends, and holidays
  • Proficient with MS Office (Word, Excel)
  • Must be able to work in a professional, fast paced environment
  • Timeshare experience a plus
  • Food preparation experience helpful
24

Guest Services Coordinator Resume Examples & Samples

  • Provide welcoming phone greeting and follow guest ordering procedures
  • Convey menu information over the phone to guests and give accurate estimate of delivery time
  • Make food and beverage recommendations and apply suggestive selling techniques
  • Follow procedures for announcing self at the room, entering the guest room, presenting the order and the check
  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, our guests can be early risers or night owls and you must be too!
  • Experience. Previous experience passionately providing service to others and assisting them with cash transactions
25

Guest Services Coordinator Resume Examples & Samples

  • Consistent attendance and punctuality is a job requirement
  • High school degree or GED required. Bachelor’s degree from a four-year college or university preferred
  • 3-5 years previous guest service experience in hospitality industry preferred. 1-3 years providing direction preferred; or equivalent combination of education and experience
  • Ability to effectively communicate in one-on-one and small group situations to customers, clients, and Team Members
  • High degree of problem solving abilities and the ability to make decisions with limited supervisory involvement required
  • Cash handling skills and comprehensive written skills preferred
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance
  • Bilingual speaking ability a plus
26

Guest Services Coordinator Resume Examples & Samples

  • Able to articulate and demonstrate Tuck’s exceptionally high guest services standards
  • Able to engage effectively with multiple constituencies representing diverse interests and perspectives
  • Able to plan, prioritize, and complete work without continuous supervision and in response to changing deadlines and frequent interruptions
  • Able to complete data-related and written work with precision and consistent attention to detail
  • Highly proficient with computer applications (especially the Office suite), ability, and willingness to learn new software
  • Ability to maintain confidentiality and exercise discretion, tact, and diplomacy
  • Commitment to a diverse working environment and to serving the needs of a large and diverse community
  • Experience providing outstanding guest services in a professional office environment
  • Experience in event planning, coordination, and management
  • Experience contributing to a high performing team
  • Notary, or willingness to become a notary, desirable
  • Receives and greets guests on the Tuck campus, including visitors, and faculty, staff, and leadership colleagues seeking help; conveys information, responds to inquiries, and courteously escorts guests or gives them detailed instructions for finding their way
  • Answers calls to the main Tuck phone number, providing requested information, transferring callers, and/or taking and delivering messages
  • Records, tracks, and reports guest feedback; shares ideas and suggestions for improving guest experiences and associated policies, procedures, and practices
  • Coordinates scheduling, itineraries, travel, catering, facilities and A/V set-up, parking, preparing materials (nametags, handouts, etc.), and any other logistical arrangements for meetings and events. Resolves event-related issues that arise
  • Assists Director and other designated senior leaders with scheduling and confirming appointments; expense reimbursements and other financial transactions; data entry and filing; drafting, proofing, and producing emails, letters, and documents; and other related administrative tasks and projects
  • Assists with routine website updates; maintains contact and database files
  • Provides back-up support to academic support manager and academic coordinators
  • Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others