Business Services Coordinator Resume Samples

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ED
E Davis
Eveline
Davis
6836 Jerde Island
Los Angeles
CA
+1 (555) 671 2558
6836 Jerde Island
Los Angeles
CA
Phone
p +1 (555) 671 2558
Experience Experience
01/2014 present
Phoenix, AZ
Senior Business Services Coordinator
Phoenix, AZ
Senior Business Services Coordinator
01/2014 present
Phoenix, AZ
Senior Business Services Coordinator
01/2014 present
  • Serves as the single point of contact for all Conference and Reception services across all locations in NA; which includes delivering the highest level of customer care as well as being the direct escalation point for any issues requiring resolution
  • Primary resource to all on-site coordinators and reception teams while also monitoring the quality of the day to day customer care being provided
  • Assists in developing and implementing procedures, policies, and training to improve employee efficiency, and ensure flawless operations. Partners with team members through training, one on one meetings and leveraging other team members for additional training
  • Serve as an example of best practices and standard operating procedures through professionalism, tact, and excellence in daily performance. Collaborate with Regional Leadership to identify best practices in solutions, resolutions, and areas for improvement
  • Conduct and participate in weekly team huddles as well as weekly meetings with Regional Managers and Client Liaisons to review service concerns, special projects, report on operational health of service line, and team performance
  • Travels to locations across the North Americas to provide training, operational service, and site audits
  • Maintains and analyzes all daily/monthly KPI data and reporting documentation for the regions
12/2008 12/2013
Phoenix, AZ
Global Business Services Coordinator
Phoenix, AZ
Global Business Services Coordinator
12/2008 12/2013
Phoenix, AZ
Global Business Services Coordinator
12/2008 12/2013
  • Be and maintain expert user proficiency in software platforms used by the department (namely MS Office and the Zycus Procurement Suite of Software) and serve as the primary administrator of the Zycus software system
  • Assist in the preparation of an awareness strategy for the implementation of Zycus, liaise with company’s information services personnel to become a subject matter expert on the software and its implementation, and support training sessions for the software platform within the department
  • Provide support in IRS and other audits related to Outside Counsel Management, VAT recovery and settlements documentation
  • Create and update electronic resources for internal team, other members of CLA, and business partners
  • Manage overall department administration which may include keeping track of department personnel’s vacation/travel plans, scheduling and coordinating internal and external meetings and events; ordering, procurement and payment for supplies and services through requisite systems
  • Schedule and attend meetings, capture and maintain a register of action items and set agenda for each meeting by soliciting input from committee members
  • Provide limited administrative support to the Chief Counsel, Global Business Services (e.g., book travel; process expense reports; track and report continuing legal education; file documents/process correspondence)
06/2005 11/2008
New York, NY
Business Services Coordinator
New York, NY
Business Services Coordinator
06/2005 11/2008
New York, NY
Business Services Coordinator
06/2005 11/2008
  • Special projects and duties assigned by the department head
  • Assist with other departmental sponsored events and activities throughout the year
  • Communication and collaboration with CU Denver students, faculty and staff. Communication and collaboration with the Metropolitan State University of Denver and Community College of Denver Office student media
  • Prepare subcontract invoices for payment
  • Initiate and process Project Modification Requests (PMRs) and journal entries between LAS accounts and within accounts
  • Enter vouchers and requisitions for Other Direct Costs (ODCs) for LAS staff and LAS performers
  • Add new vendors to NC State financial system to facilitate payment from NC State
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Kaplan University
Bachelor’s Degree in Business Administration
Skills Skills
  • Strong grasp of office protocols and professional practices; pleasant and professional demeanor, diplomacy, and good judgment
  • Excellent interpersonal skills with a strong attention to detail
  • Good PC literacy with strong knowledge of Outlook, Word, Excel essential
  • A quick learner – is able to learn about the company (people and departments) quickly and accurately ​
  • Excellent organizational skills and strong attention to detail
  • Knowledge of basic accounting principles
  • Strong writing and oral communication skills with a focus on providing excellent customer service
  • Strong administrative skills; demonstrated ability to prioritize and handle multiple tasks in day-to-day work in an accurate manner
  • Proven ability to coordinate multiple activities, establish priorities, attend to detail, handle interruptions, manage time and follow up
  • Strong interpersonal communication and organizational skills are essential, as is the ability to build collaborative partnerships with diverse stakeholders
Create a Resume
1

Business Services Coordinator Resume Examples & Samples

  • Work with College Business office to request new project and/or phases as needed
  • Identify access needed for departmental employees and request as needed
  • Special projects and duties assigned by the department head
  • Must have the ability to analyze financial and non-financial information and detect performance weaknesses, develop solutions and identify, correct and assist in resolving system problems and accounting errors
  • Experience with financial and travel management systems, such as PeopleSoft or similar software required
  • Experience with Human Resources systems, such as PeopleAdmin or similar software required
  • Must have experience with accounts payable, travel, and vendor maintenance
  • Knowledge of Google Mail, Calendar, and other Google Applications or similar
  • Efficiency in Microsoft Excel and Word
  • Strong interpersonal, computer, and organizational skills
  • Strong writing and oral communication skills with a focus on providing excellent customer service
  • Ability to work cooperatively with others
  • High degree of discretion in dealing with sensitive information
  • Bachelor’s degree is preferred
  • At least five years of experience in a financial and/or human resources capacity at NC State or other UNC system institution is preferred
  • Experience in a higher education environment
  • Demonstrated advanced-level knowledge of Microsoft Excel
2

Global Business Services Coordinator Resume Examples & Samples

  • Be and maintain expert user proficiency in software platforms used by the department (namely MS Office and the Zycus Procurement Suite of Software) and serve as the primary administrator of the Zycus software system
  • Participate in the CLA Technology Center of Expertise to ensure that technology is standardized and coordinated within the department and appropriate resources are available to support the available technology
  • Assist in the preparation of an awareness strategy for the implementation of Zycus, liaise with company’s information services personnel to become a subject matter expert on the software and its implementation, and support training sessions for the software platform within the department
  • Provide support in IRS and other audits related to Outside Counsel Management, VAT recovery and settlements documentation
  • Assist with the verification of audit requirements and documentation related to Outside Counsel Guidelines
  • Monitor function’s processes, policies, and other resources for any necessary updates or revisions (either via benchmarking, following industry trends or as directed by function staff) and draft new language for approval by appropriate department personnel
  • Create and update electronic resources for internal team, other members of CLA, and business partners
  • Manage overall department administration which may include keeping track of department personnel’s vacation/travel plans, scheduling and coordinating internal and external meetings and events; ordering, procurement and payment for supplies and services through requisite systems
  • Schedule and attend meetings, capture and maintain a register of action items and set agenda for each meeting by soliciting input from committee members
  • Provide limited administrative support to the Chief Counsel, Global Business Services (e.g., book travel; process expense reports; track and report continuing legal education; file documents/process correspondence)
  • Provide word processing and presentation support to department members
  • Project management that involves understanding of the project matters, priorities and timings, coordination of deliverables and follow-ups with the project teams
  • Bachelor’s Degree from an accredited school – preferred
  • Required Skills
  • Impeccable professional and personal integrity
  • Ability to cope under stressful situations and meet deadlines
  • Ability to maintain confidentiality on all matters
  • Works well as a team member and accepts individual responsibility
  • Ability to think conceptually along with experience in developing methodology for which there is no established process or existing guidelines in order to achieve objectives and project goals
  • At least 3 years of experience working within a legal department
  • At least 3 years of experience with project management, software administration, and administrative duties
  • At least 3 years prior work experience involving problem-solving and using independent judgment
  • Language
  • Fluent spoken and written English
3

Business Services Coordinator Resume Examples & Samples

  • Assist with other departmental sponsored events and activities throughout the year
  • Communication and collaboration with CU Denver students, faculty and staff. Communication and collaboration with the Metropolitan State University of Denver and Community College of Denver Office student media
  • Serve in other areas as directed by the Senior Director as needed
  • Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Computer Information Systems, Marketing, Communication, Management, Communications, Liberal Arts or other related field
  • One year of experience in student services, communications, event management, and/or human resources
  • Experience with advertising and marketing product services
  • Three years of experience in student services, communications, event management, and/or human resources
  • Experience coordinating procurement functions
  • Experience working with websites with a familiarity with graphics programs
  • Experience in a university working with senior-level academic administrators and faculty
  • Positive attitude, high energy and excellent organization skills that foster an intuitive and friendly environment
  • Strong grasp of office protocols and professional practices; pleasant and professional demeanor, diplomacy, and good judgment
  • Resourcefulness and ability to problem-solve and take initiative; ability to anticipate needs and priorities
  • Computer proficiency in MS Office applications, particularly with Microsoft Word, Access, and Excel
4

Business Services Coordinator Resume Examples & Samples

  • Responsible for coordinating special events
  • Manage distribution lists and website access
  • Maintain organized files for LAS
  • Participates in various projects and initiatives as assigned
  • Knowledge of Google Mail, Calendar, Drive and other Google Applications (or similar software)
  • Efficiency in Microsoft Excel, Word, and PowerPoint
  • Strong interpersonal, computer, and organizational skills
  • Demonstrated written and oral communication skills with a focus on providing outstanding customer service
  • Ability and willingness to work cooperatively with others
  • High degree of discretion in dealing with sensitive information
  • Ability to hold a government security clearance
  • Bachelor’s degree in a relevant field. All degrees must be from appropriately accredited institutions
  • Significant experience in a federally funded center and/or academic institution
  • Significant experience as an integral member of a support team
  • Knowledge of NCSU systems, policies and regulations
  • Knowledge of federal policies and regulations impacting financial reporting requirements
5

Business Services Coordinator Resume Examples & Samples

  • Administrative experience essential
  • Previous experience in financial accounting strongly desirable
  • Previous experience in dealing with multiple stakeholders/internal customers essential
  • Must have good literacy skills and be very numerate
  • Good PC literacy with strong knowledge of Outlook, Word, Excel essential
  • Experience of payroll entry or similar data entry tasks strongly desirable
  • Highly organised and efficient approach required together with a strong attention to detail
  • Strong problem solving skills and ability to investigate/solve complex data conditions essential
  • Self motivated and able to work independently without close supervision
6

Business Services Coordinator Resume Examples & Samples

  • Other tasks as assigned by the Director
  • Ability to convey and communicate in a professional manner to a broad audience including executives, academic administrators, faculty, staff, and external parties
  • Ability to manage and complete multiple tasks or projects
  • Proficiency with Microsoft Excel and Word, or similar
  • Experience with University systems and policies, including PeopleSoft
  • Experience with service center or auxiliary operations at a University
  • Experience with Microsoft Access or other relational databases
  • Experience managing employees
7

Business Services Coordinator Resume Examples & Samples

  • Bachelor’s degree from an accredited university in business, higher education, social science, public affairs, communication or other closely related field
  • Experience working with a diverse population of students in a non-profit or educational setting
  • Experience in HR operations, processing or supporting payroll or hiring processes
  • Experience using web-based information systems (i.e. PeopleSoft or similar)
  • Self-starter able to operate with minimal supervision and work both effectively and efficiently in a team environment
  • High level of professionalism and confidentiality
  • Proven ability to manage multiple projects and work collaboratively
  • Proficiency in Microsoft Office products
  • Enthusiastic personality, drive and passion for students success and higher education will be highly considered
  • Understanding of and commitment to the institutional values and mission of the University of Colorado Denver and an ability to articulate the institutional vision
  • Ability to maintain flexible work schedule with occasional nights and weekends
8

Business Services Coordinator Resume Examples & Samples

  • May type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using word processing software
  • May communicate with internal and external clients to answer questions, disseminate or explain information, take orders, and address complaints
  • May complete work schedules, manage calendars, and arrange appointments
  • May create a wide variety of template, company-sanctioned marketing materials that may include maps, advertisements, demographic reports, and executive summary brochures for in-house and client presentations using advanced desktop, graphic, and mapping software
  • May perform technical duties such as working with multi-media software, setting up Audio Visual equipment, initiating video conferences, or operating phones or the Internet
  • May perform a variety of facilities and maintenance duties such as processing work orders for maintenance, coordinating moves, taking inventory and ensuring adequate supplies, or maintaining a warehouse
  • May answer telephones, direct calls, and take messages
  • May maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • May open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • May compile, copy, sort, and file records of office activities, business transactions, and other activities
  • May compute, record, and proofread data and other information, such as records or reports
  • May review files, records, and other documents to obtain information to respond to requests
9

Business Services Coordinator Resume Examples & Samples

  • The primary responsibility of this role is to ensure the facility and the events that take place within it are business ready and successful
  • Daily rounds in the morning and afternoon will ensure the conference rooms and office spaces are business ready and stocked for the day
  • This role will facilitate all catering set up and removal for all events taking place each day, as well as checking in with each event sponsor to ensure timely and seamless event start up
  • Audio & Visual startup will be part of the event set up, so learning the functionality of the system will be key to assist sponsors with system and device settings during set up
  • Rearranging room layout is also part of this role, the ability to lift, up to 30 pounds, repeatedly is required
  • This role will cross train in each role on the team and act as a back-up when team members are out or additional support is needed, mainly in covering reception breaks
  • May perform a variety of facilities and maintenance duties such as processing work orders for maintenance, taking inventory and ensuring adequate supplies and light cleaning
  • Proficiency in Microsoft Office products is required as other duties may be assigned
  • This role will be on call as needed (not frequently) which can and will include nights and/or weekends, so reliable transportation is a must
10

Business Services Coordinator Resume Examples & Samples

  • 3+ years in one or more of the following: customer service, hospitality, event/meeting planning or project management
  • Must be comfortable speaking in front of an audience
  • Experience with customer friendly communications
  • Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
  • Experience working in technical/audiovisual environment
  • Ability to work independently, prioritize effectively and make decisions faced with ambiguity
  • Possesses skills in task prioritization and quality review
  • Ability to adapt quickly to change and maintain a flexible approach when providing customer support
  • Able to remain mobile for extended periods during work day
  • Able to work a flexible schedule to include evening and weekend hours
  • Work experience with reservation software platforms
  • Catering or other food service-related experience
11

Business Services Coordinator Resume Examples & Samples

  • Flexible hours; this is a part-time role with a maximum of 20-25 hours per week
  • Minimum 2 years of business or office experience
  • Must be able to lift at least twenty-five (25) pounds
  • Excellent oral and written English language skills
  • Possesses strong computer skills, including superior working knowledge of Microsoft Office products including Outlook, Word and Excel
  • High level of initiative; able to prioritize and handle multiple tasks at any given time
  • Excellent interpersonal skills with a strong attention to detail
  • Able to work in a fast paced environment with tight timelines
  • Able to work independently with minimal guidance and supervision
  • A quick learner – is able to learn about the company (people and departments) quickly and accurately ​
12

Business Services Coordinator Resume Examples & Samples

  • Experience in an administrative support capacity
  • Proficiency with generally used software packages such as Microsoft Office Suite and a demonstrated ability to learn new new systems and programs
  • Exceptional customer service and oral and written communication skills
  • Ability to make decisions independently, exercise judgment, discretion and initiative in interpretation of a wide range of administrative policies and procedures
  • Ability to establish and maintain effective working relationships with departmental personnel, University and governmental officials, sponsors and the general public
  • Must be able to set priorities and independently manage multiple, competing tasks
  • Bachelor’s degree, with at least two years of professional experience preferred
  • Experience working with PeopleSoft Financials, PeopleSoft HR, and PeopleAdmin systems or comparable programs
  • Experience supporting an HR function or processing HR transactions
  • Experience in a higher education or research-funded environment a plus
  • Familiarity with post-award financial processes, research administration, procurement card administration, and scheduling travel
  • Office management experience
13

Business Services Coordinator Resume Examples & Samples

  • May complete work schedules, manage calendars, and arrange appointments. May create a wide variety of template, company-sanctioned marketing materials that may include maps, advertisements, demographic reports, and executive summary brochures for in-house and client presentations using advanced desktop, graphic, and mapping software
  • May answer telephones, direct calls, and take messages. May maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • May open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. May compile, copy, sort, and file records of office activities, business transactions, and other activities
  • May compute, record, and proofread data and other information, such as records or reports. May review files, records, and other documents to obtain information to respond to requests
14

Business Services Coordinator Resume Examples & Samples

  • Knowledge of transportation demand management concepts and strategies, including but not limited to, strategies to encourage biking, walking, transit, and carpooling, smart growth, sustainability, congestion reduction, air quality, and multi-modal systems
  • Knowledge of project management principles and practices including planning, budgeting and organization
  • Uses aggregate data from multiple sources to create a complete analysis, improvement and/or recommendation(s)
  • Creates, maintains & distributes routine commute reports, including status reports and Power BI charts
  • Acts as a Subject Matter Expert (SME) for key Commute systems and programs including providing knowledge transfer to teams and day-to-day functions
  • Knowledge of basic principles, methods and practices applied in design and implementation of public information, public affairs, community outreach, promotion, and marketing programs
  • Ability to express ideas clearly and persuasively, both orally and in writing, to a variety of audiences
  • Manage existing web tools including updates and reporting. Organize and administer annual commute survey
  • Provide timely and friendly customer service to commuters and employers seeking information about commute options
  • Develop, plan, coordinate and deliver transportation on-site events and/or other events and specialized outreach to internal stakeholders and employees
  • Coordinates multiple transportation and commuter programs through excellent customer service in all correspondence, responses, administration, coordination, and support
  • Programs include but are not limited to ChargePoint EV Station, Last Mile Shuttle Service, Bike Share, Parking Management, Zipcar, Van/Car Pool, Permits, On-Site Car Maintenance/Car Wash, etc…
  • Acts as liaison between CBRE/Client and 3rd Party Vendors
  • May perform a variety of facilities and maintenance duties such as processing work orders for maintenance, coordinating moves, taking inventory and ensuring adequate supplies, or maintaining a warehouse. May answer telephones, direct calls, and take messages
15

Business Services Coordinator Resume Examples & Samples

  • A bachelor’s degree from an accredited institution of higher education
  • 1 year of professional level experience related to the role
  • Experience with database programs
  • Experience with front facing customer service role
16

Business Services Coordinator Resume Examples & Samples

  • High school diploma or general education degree (GED) required. Minimum 2 years of related experience
  • Ability to effectively present information to an internal department and/or large groups of employees
  • Ability to calculate simple figures such as percentages
  • Ability to solve problems in standard situations
  • Requires basic analytical skills
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
17

Senior Business Services Coordinator Resume Examples & Samples

  • Serves as the single point of contact for all Conference and Reception services across all locations in NA; which includes delivering the highest level of customer care as well as being the direct escalation point for any issues requiring resolution
  • Primary resource to all on-site coordinators and reception teams while also monitoring the quality of the day to day customer care being provided
  • Responsible for oversight of the CMMS system, reporting and reviewing of reservations made in accordance with the specific requirements of the meeting regarding room set-up, Audio/Visual, food and beverage services, etc. Reports on successes and/or challenges
  • Assists in developing and implementing procedures, policies, and training to improve employee efficiency, and ensure flawless operations. Partners with team members through training, one on one meetings and leveraging other team members for additional training
  • Serve as an example of best practices and standard operating procedures through professionalism, tact, and excellence in daily performance. Collaborate with Regional Leadership to identify best practices in solutions, resolutions, and areas for improvement
  • Conduct and participate in weekly team huddles as well as weekly meetings with Regional Managers and Client Liaisons to review service concerns, special projects, report on operational health of service line, and team performance
  • Travels to locations across the North Americas to provide training, operational service, and site audits
  • Maintains and analyzes all daily/monthly KPI data and reporting documentation for the regions
  • Other duties as assigned by the Regional Office Services Manager-Americas
18

Business Services Coordinator Resume Examples & Samples

  • Works closely with the bookkeeper in all matters related to purchasing, ordering of supplies and equipment and HRIM and biweekly time reports
  • Develops weekly financial reports for the Director ensuring that the Director is aware at all times of issues related to program needs and potential expenses
  • Works closely with department budget officers in the transfer of funds to support the department’s distance education program
  • Manages the non-credit FE and EIT programs in coordination with ITRE
  • Works closely with corporations supporting their employees in the online program and especially with the General Electric third party billing system
  • Keeps the Director updated on changes in college or university procedures or policies related to finance and HR issues
  • Works with the bookkeeper and site-based personnel in the inventory of equipment purchased by Engineering Online for CAMS and insurance purposes
  • May represent the Director at meeting related to college or university issues
  • Will supervise other staff members in the unit
  • Must have strong experience in using Excel and Word or similar software
  • Knowledge of basic accounting principles
  • Graduation from a four year college or university with a BS degree and 3 years work experience in a university or state government
  • Experience working in a university system using Oracle systems
  • Business or accounting background
  • Familiarity with higher education and/or state government regulations and budgeting are preferred
19

Business Services Coordinator Resume Examples & Samples

  • Serve as the business support resource for Central and East Campus areas, helping to ensure that all staff are knowledgeable of and in compliance with departmental, division, and university financial processes, procedures, and requirements
  • Assist in processing payroll for approximately 300 student staff members, helping to ensure that all payroll actions are processed accurately and in a timely manner
  • Assist in managing and processing accounts payable
  • Assist in handling purchase card and budget reconciliation procedures, ensuring that records and reports are accurate and timely
  • Assist in administering all business functions for Central and East Campus areas and programs including payroll, accounts payable, and budget reconciliation
20

Business Services Coordinator Resume Examples & Samples

  • Experience working with organizations that address issues of identity, culture, gender and/or social justice
  • Strong interpersonal communication and organizational skills are essential, as is the ability to build collaborative partnerships with diverse stakeholders
  • Must possess “team” orientation and demonstrate commitment to collaborative work within, across and outside the community Centers
  • Must be willing to engage in the issues of gender, race, class, sexual orientation, socio-economic status, etc
  • Experience with program design and implementation is important
  • Experience with marketing and fundraising is preferred
  • Writing and editing skills and comfort with public speaking is helpful