Tenant Services Coordinator Resume Samples

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Y Armstrong

Yasmin

Armstrong

6185 Howell Prairie

Houston

+1 (555) 771 3940

6185 Howell Prairie

Houston

Phone

p +1 (555) 771 3940

Experience Experience

Boston, MA

Tenant Services Coordinator

Boston, MA

Emard, Marquardt and Padberg

Boston, MA

Tenant Services Coordinator

Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, and written correspondence especially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls
Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. Does coding and processing of invoices, data entry into the accounting systems, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors in order to set them up in accounting system
Responsible for preparing vendor service contracts, preparing and updating lease abstracts, and assisting with collecting vendor bids for special work and/or services
Acts as an effective liaison between tenants and building engineers, security and housekeeping by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner
Ensures that the telephone is answered within two rings with the standard office greeting
Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner
Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence especially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls

Los Angeles, CA

Tenant Services Coordinator

Los Angeles, CA

Krajcik, McKenzie and Schaefer

Los Angeles, CA

Tenant Services Coordinator

Reading Video Display Terminals, order forms and other written documents
Hearing, speaking and answering the office telephone system
Using keyboards for typing and computer input
Using and accessing stairwells during emergencies
Assisting in Move-In/Move-Out processes and procedures; including issuing or retrieving FOB-keys, emergency handbooks, and other relevant information
Prepare, monitor, and reconcile purchase orders
Responsible for preparing vendor service contracts, preparing and updating lease abstracts, and obtaining vendor bids for special work and/or services

present

Boston, MA

K Tenant Services Coordinator

Boston, MA

Cole-Nader

present

Boston, MA

K Tenant Services Coordinator

present

Coordinate all deliveries and assist Assistant Property Manager with move-ins/move-outs
Support Assistant Property Manager to maintain the Workspeed System
Support Assistant Property Manager with Lease Abstract updates for each tenant
Assist in the administration of all leases
Draft correspondence to and from owners, tenants, vendors and management
Handle rent collections by assuring collection of all rent on time. Generate aging reports and provide updates and follow up on outstanding A/R, advising Assistant Property Manager of collection problems. Assess late fees on collections received after the tenth of the month after consulting with Assistant Property Manager
Process all tenant requests for special work. Obtain estimate, provide proposal, order work, and invoice tenant for such work. Coordinate with Engineering Department where necessary

Education Education

Bachelor’s Degree in Applicable Discipline Preferred

Seton Hall University

Bachelor’s Degree in Applicable Discipline Preferred

Skills Skills

Capability of developing proficient knowledge of other standard software programs including email and of accessing information on Delphi through the Internet
Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Proficient knowledge of Microsoft Office/Suite
Strong attention to detail
Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week
Ability to work efficiently autonomously or as a member of the team
Ability to type at least 65 wpm with 90% accuracy
Ability to write routine reports and correspondence
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

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K Tenant Services Coordinator Resume Examples & Samples

Proficiency in MS Office (Word, Excel, PowerPoint) and any specific software as required
Ability to work in team environment as well as work independently when required
Ability to communicate well and interact with all colleagues

Tenant Services Coordinator Resume Examples & Samples

Acts as the first point of contact for service calls, requests and issues. Directs service requests to the appropriate staff or contract service for resolution including engineering maintenance, cleaning, mechanical and vendors. Is responsible for issuing and obtaining approvals for work order requests
Assists property management day-to-day operation of the property in accordance with policies/procedures, management agreements, and client requests. Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contract list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants and vendors
Strong accounting skills and proficient knowledge in Yardi accounting system required
Must be computer literate, including knowledge of word processing, mail merge, scheduling, spreadsheets and other data base applications

Tenant Services Coordinator Resume Examples & Samples

Acts as a point of contact for tenant service calls, requests and issues. Directs tenant service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors. Is responsible for issuing and obtaining approvals for tenant work order requests
Serves as support staff for multiple managers. Must diligently support and maintain good working relationships with managers, tenants and vendors
Responsible for preparing vendor service contracts, preparing and updating lease abstracts, and assisting with collecting vendor bids for special work and/or services
Assists property management with day-to-day operation of the properties in accordance with policies/procedures, management agreements, and client needs. Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contact list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants and vendors
Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. Does coding and processing of invoices, data entry into the accounting systems, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors in order to set them up in accounting system
Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, and written correspondence especially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls
Other assigned duties may include backup for card key programming and data entry, assisting with fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates

Tenant Services Coordinator Resume Examples & Samples

Is regularly required to sit for long periods of time
The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl
Reading Video Display Terminals, order forms and other written documents
Lifting a minimum of thirty-five (35) pounds
Using and accessing stairwells during emergencies
Using keyboards for typing and computer input
Hearing, speaking and answering the office telephone system

Tenant Services Coordinator Resume Examples & Samples

1 - 2 years prior general business experience
Prior property management or accounting experience is preferred
Business skills, Communication, Technology Skills (Microsoft Office Suite), Mathematics and Reasoning Ability, Leadership and Property Management
Customer service and team oriented, self-starter

Tenant Services Coordinator Resume Examples & Samples

Associate or Bachelors Degree preferred plus minimum one-two years administrative experience required, preferably in real estate
Proficiency in MS Office (Word, Excel, PowerPoint) and any specific software as required. Proficiency in Yardi preferable
Exceptional customer service skills; strong organizational skills; able to balance multiple priorities and projects, keeping all team members informed of progress and issues

Tenant Services Coordinator Resume Examples & Samples

Property Liaison: Acts as an effective liaison between tenants and building engineers, security and housekeeping by communicating proper information, ensuring tenant requests are resolved in a timely and professional manner
Greeter: Answers telephones, and greets guests and visitors to the management office, exhibiting a professional, mature, courteous, gracious and efficient manner
Provides direct support to the General Manager and/or Assistant General Manager
Responsible for the overall cleanliness of the common areas including reception, lobby and or building managed conference room areas
Accounts Payables: Tenant Service Coordinator (TSC) may be responsible for ensuring all invoices for the property are coded, given to proper Manager for approval and paid. When checks are sent to the property from CAS, TSC must verify check information matches invoice, return invoice stub and attached to check and mail out accordingly
Accounts Receivable: Prints Aged Delinquency report on the designated day each month. Responsible for sending delinquency letters for charges over 30 days old. Track delinquencies not received in 10 days and report the information to the manager in order to discuss next steps
Servidyne / Energy Star – Provide copies of utility invoices or information to either Servidyne or Energy Star on a monthly basis (electricity & water usages/cost)
Tracks and maintains Certificates of Insurance
Responsible for notifying tenants and vendors of expired COI's and COI requirements via letters
Tenant Events: Responsible for planning and coordination of all schedule tenant events at the property
Tenant Meetings: Plans agenda for meetings and have approved by Manager. Set up lunch for Tenant and Property Manager to discuss pertinent building issues (should be at least 1 per quarter)
Assisting in Move-In/Move-Out processes and procedures; including issuing or retrieving FOB-keys, emergency handbooks, and other relevant information
Handle any tenant issues regarding maintenance or service requests quickly, passing along urgent matter to General Manager or Chief Engineer, when appropriate. Daily track response times and satisfactory closure. Report on trends and improvements at staff meeting
Manual Adjustment Forms: Required to prepare manual adjustment forms for all miscellaneous Tenant Service Requests (i.e., requested special services, keys, etc.)
Generates contracts for services at the property per the direction and input of the Chief Engineer and General Manager
Assists the General Manager and/or Assistant General Manager in preparation of the annual asset plan and budget
Compliance Excellence Program: Assists management team as needed to ensure compliance level of industrial compliance excellence program, including maintaining and preparing all files and records in preparation for the quarterly elements of the annual program
Contact Lists: Maintains daily and update no less than monthly tenant, employee and contractor’s contacts lists to include emergency contact numbers
4Sight: No less than monthly, TSC should update all assigned sections of the property’s 4-sight website to include but not limited to emergency contacts, space utilization module, table top information, etc
Safety Warden Meetings: Works with Manager and Engineering staff to plan an annual safety warden meeting. Assists in updating emergency procedures and all required documentation for the meeting
Other duties as assigned by the General Manager and/or Assistant General Manager
Individuals with proven customer service skills and leadership potential
Associates or Bachelor degree a plus, or one to three months related experience and/or training; or equivalent combination of education and experience
Workplace experience a plus
Commercial Real Estate Experience a plus
Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week
Planning and Organizing: Establishes course of action to accomplish goals and evaluates results, develops schedules and task/people assignments, can orchestrate multiple activities at once to accomplish goals, uses resources effectively and efficiently
Customer Focus: Dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect
Interpersonal Savvy: Relates well to professionals both inside and outside the organization uses diplomacy and tact
Learning on the Fly: Learns quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoy the challenge of unfamiliar tasks
Self-Starter: Able to start and complete projects independently
Time Management: Uses time effectively and efficiently, can attend to a broader range of activities, gets more done in less time than others
Attention to detail: Is thorough in accomplishing a task with concern for all the areas involved, no matter how small, will not overlook what needs to be done and can be depended upon to do each task accurately and completely

Tenant Services Coordinator Resume Examples & Samples

Answer and direct all incoming phone calls for multiple properties
Provide assistance when possible and route calls to the appropriate employees
Respond to all tenant requests & greet visitors, clients and tenants
Sort, organize and distribute all incoming mail & prepare and send all outgoing mail and packages overnight and special deliveries
Type general correspondence and memos
Promotes high level of satisfaction among tenants by promptly responding to their service requirements
Assures prompt response by other team members through dispatch, telephone messaging and/or other direct contact. Escalate issues to Manager level as needed
Process and log all tenant work authorization and tenant service requests on 360 Facility/JD Edwards/Yardi system. Monitor outstanding TSRs to ensure that work is completed
Create and maintain various filing systems in an accurate and organized manner
Review, purge and forward files to appropriate storage location
Maintain and update employee, tenant and vendor contact databases
Check cleaning and security logbooks daily; inform managers of issues, and preparation of work orders
Enforce the certificates of insurance program to insure that contractors, delivery companies, and tenants have correct and current certificates of insurance on file (correct limits and additional insureds)
Update Assistant General Manager on Certificate of Insurance status on a quarterly basis
Maintain updated Tenant Safety Manual as needed. Maintain a current list of tenant and contractor business and emergency contact numbers
Keep 4Sight contact information current
Responsible for compiling data for the annual administrative audit, external accounting audit and ensure compliance on the quarterly CEP audit
Assist the Chief Engineer and Building Engineer on the Engineering Operations Audit
Perform all coordination of tenant move ins and outs including ordering of new signage, keys, key cards, etc
Coordinate access for Vendors and Brokers
Assist PA and AGM in expense development for both properties for the annual Budget
Assists with revenue preparation with AGM and input of expenses into annual Budget
Plan and coordinate tenant sponsored events including book fairs, tenant meetings, blood drives, summer and social events, and holiday gatherings
Responsible for the Tenant safety manual and coordinating the Tenant Safety Coordinator meetings and scheduling the annual fire drill with the Chief Engineer
Provide administrative support to Managers and Engineers including, but not limited to typing, filing, and faxing information
Provide fill in support at the Corporate Center of Northbrook when Assistant Property Manager is out
Assist with the accounts payables process & maintain purchase order logs
Responsible for 360 Facility administrations for both properties
Assist in the preparation of tenant service request charges according to client accounting’s calendar and ensure accurate and timely billings to the Tenants
Participate in the preparation of the annual budget and monthly owner reports

Tenant Services Coordinator Resume Examples & Samples

Certificate of Insurance Tracking – COI’s must be maintained and updated on a regular basis for both Tenants and Contractors
General Filing – PA is responsible for ensuring all document/paper work for the property is filed no less than weekly
Postage Meter – Monitors status of postage meter and refills when appropriate. Orders supplies for meter and gets required annual inspections
Repair Service – Contacts repair services for all office equipment when necessary or requested by team member
Overnight Mail – Prepares express mail packages and monitors supply levels and replenishes as necessary
Office Supplies – All supplies should be monitored and ordered as needed, including letterhead, envelopes, monthly reports supplies, computers, phones, or any other items requested by managers
Management Audit – Ensure compliance level of management audit is maintained and prepares all files and records in preparation for the audit annually
Operations Audit – Assist engineering staff in preparation of annual Operations Audit
Budget Preparation – Assists team members with budget preparation for the property as requested by Manager
Bachelor’s Degree or commensurate experience required
Workplace experience, minimum of 1-3 years in a workplace setting
Commercial Real Estate Experience a Plus
Customer Focus – dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect
Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, can comfortably handle risk and uncertainty
Interpersonal Savvy – relates well to professionals both inside and outside the organization uses diplomacy and tact
Self-Starter – able to start and complete projects independently
Written/Oral communications – ability to speak and write clearly and concisely, get messages across that have the desired effect
Attention to detail – is thorough in accomplishing a task with concern for all the areas involved, no matter how small, will not overlook what needs to be done and can be depended upon to do each task accurately and completely

Tenant Services Coordinator Resume Examples & Samples

Acts as the first point of contact for tenant service calls, requests and issues. Directs tenant service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors. Is responsible for issuing and obtaining approvals for tenant work order requests
Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. Does coding and processing of invoices, data entry into YARDI accounting system, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors in order to set
Them up in accounting system. Coordinates with all parties for rent roll-up and reconciliation and compiling monthly report to owner
A minimum of two (2) years of work experience in an administrative, accounting, or tenant services capacity. Experience with data entry, basic reporting, filing, answering phones, scheduling, and communications is a must
Prior experience working in the property management, commercial real estate, or financial services industries preferred. The candidate must be computer literate, including knowledge of word processing (Word), mail merge, scheduling (Outlook), spreadsheets (Excel) and other data base applications

Tenant Services Coordinator Resume Examples & Samples

Manage assigned service contracts and projects under Assistant Property Manager supervision
Coordinate lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts and promotions
Coordinate guest speakers
Conduct tenant focus groups
Coordinate tenant move-in/outs
Assist security staff when needed
Assist in other areas as needed

Tenant Services Coordinator Resume Examples & Samples

Provide administrative and office support to a department, service line or local brokerage services department or specialized team
Maintain confidential department records and office files in accordance with internal company procedures
Assist in the creation and/or editing of presentation materials including flyers, leasing proposals, case studies, email blasts, invitations, etc
Utilize standard marketing-approved templates and graphics while assisting in the creation of presentation materials, etc
Proofread and correct spelling, grammatical, and layout errors
Prepare expense reports, obtain receipts as needed, and reconcile all credit card charges
Provide backup coverage for Front Desk Administrator, when necessary
Perform special projects as required
Sort, prepare, and deliver incoming/outgoing mail
Assist with updating eCommunity and/or electronic property listings

Tenant Services Coordinator Resume Examples & Samples

Generate, review and mail monthly billing statements; maintain monthly accounts receivable ledger to ensure timely payments by tenants
Responsible for 360 Facility administrations for both properties. Assist in the preparation of tenant service request charges according to client accounting’s calendar and ensure accurate and timely billings to the Tenants
Distribute and file leases accordingly
Assist with the accounts payables process (stamping, coding, Yardi input). Maintain purchase order logs
1 - 2 year’s prior general business experience
Mathematics and Reasoning Ability, Leadership and Property Management
Excellent customer service, business, communication, technology skills including Microsoft Office, highly organized, able to manage multiple projects, use sound business judgement and anticipate issues. Team oriented, self-starter

Tenant Services Coordinator Resume Examples & Samples

Provides direct administrative support to Managers and Chief Engineer
Ensure that 100% of certificates of insurance for tenants and contractors are accurate and in compliance with standards
Remain in regular contact with maintenance staff to ensure the lobby, elevator, exterior, flower beds, etc. are clean. Maintain the overall cleanliness of the reception, lobby, and/or building managed conference room areas
Assist in supporting Management Audits and prepares all files and records in preparation for the audit annually
Sort, organize and distribute all incoming mail. Prepare and send all outgoing mail and packages including certified, overnight and special deliveries
Type general correspondence and memos. Create/update mail merge data base and prepare correspondence for large mailings
Create and maintain various filing systems in an accurate and organized manner. Review, purge and forward files to appropriate storage location in accordance with company record retention policy. Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date
Maintain and update employee, clients and customer contact databases
Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel. Establishes and implements compliance enforcement procedures
Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the GM
Process accounts payable (A/P) including coding invoices and billing tenants
Process accounts receivable (A/R) including printing aged delinquency report on the designated date each month
Obtain completed W-9 forms from all vendors
Coordinates timely repair and maintenance of office equipment
Assists team members with budget preparation for the property as requested
Tracks budget line items relating to administrative account purchases and resolves negative variances relative to budget
Prepare manual adjustment forms for all miscellaneous tenant service requests and ensure they are processed correctly on a monthly basis
Ensure engineers take monthly readings from electric meters for tenants that have supplemental units. Enter data on tracking spreadsheet, calculate what is owed, bill the tenants, and add charges to monthly manual adjustment forms
Assists with New Vendor Set Up process as needed
Assist management team with monthly reporting requirements. This could include review of financials, or assembly of final, electronic report file
Provides coverage to reception desk and greets guests, visitors, clients, and tenants
Liaison between tenants and building engineers, security, housekeeping, and vendors by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner
Coordinate all arrangements and notifications, acquire proper authorizations, and collect certificates of insurance as necessary for all tenant move-ins/move-outs. Ensure all items on the tenant move-in checklist are completed for each new tenant and filed in the tenant’s lease file
Monitor work orders in WorkSpeed and ensure all requests are responded to timely. Assist teams with updates
Ensure all tenant access cards are activated and deactivated as requested
Coordinate access for vendors
Distribute documents to Lease Administration, such as certificates of insurance, commencement letters and other legal documents
Update all assigned sections of the property’s 4-Sight website, including emergency contacts, space utilization, and table top information, at least monthly
Work with Manager and engineering staff to plan an annual safety warden meeting. Assist in updating emergency procedures and all required documentation for the meeting
Draft service contracts with contractors and vendors serving the properties, and ensure execution of contracts and delivery to contractors and vendors
Maintain hard copy and electronic files of contracts for all active contractors and vendors, track expiration of service contracts and renew as necessary or as requested by property management staff. Organize and track contract expiration dates
Enter work orders into 360 for maintenance requests
Collect HVAC PM Service contracts from Tenant’s in accordance with the Lease Agreement on an annual basis
0 – 1 years of relevant work experience
Self-starter, able to manage multiple projects simultaneously and under pressure
Develop effective and constructive solutions to challenges and obstacles
Ability to work efficiently autonomously or as a member of the team
Be a team player, dealing effectively with coworkers and internal clients at all levels and in multiple JLL disciplines
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Proficient knowledge of Microsoft Office/Suite
Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client
Knowledge of Cash, Yardi and 4sight, preferred

Tenant Services Coordinator Resume Examples & Samples

Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
May involve periods of standing, such as operating at a copier/fax/scanner
Involves movement between departments, floors, and properties to facilitate work
Regularly required to talk, hear, and use hands and fingers to write and type
Ability to speak clearly so others can understand you
Ability to communicate information and ideas in writing and orally so others will understand
Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

Tenant Services Coordinator Resume Examples & Samples

Supervise receptionist and/or clerical staff
Provide technical support including; word processing and maintain schedules and files
Answer telephones, handle calls, route to appropriate individual, or take messages
Sort and distribute mail; distribute intra-company information to employees
Maintain postage machine, copiers, and fax machines

Tenant Services Coordinator Resume Examples & Samples

Associates or Bachelor degree preferred, or six months related experience and/or training; or equivalent combination of education and experience
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, vendors, clients and other employees of the organization
Ability to interpret a variety of instructions furnished in written and oral form
Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client

Tenant Services Coordinator Resume Examples & Samples

Provide administrative support to the department; greet visitors, answer phones, generate internal/external correspondence, reporting, deliveries, filing, faxing, etc
Maintain building inventory lists
Manage all employee communications (i.e., memos, elevator screens, lobby postings, etc.)
Maintain and distribute all contact lists for vendors, etc
Provide after-hours access list to security nightly
Act as point of contact for all employee requests; review and dispatch employee service requests through the work order system and follow-up through completion. Set up and train users as needed
Manage vendor insurance compliance
Establish and maintain favorable occupant relations
Prepare purchase orders for vendors
Assist with A/R and A/P functions, preparation of reports and annual budget. Create tenant rebills, monthly utility consumption invoices and generate billable requests through work order system for one-time/weekly/monthly services
Assist with recycling program
Manage special projects as assigned by Sr. Director
Request pricing and coordinate scheduling for recurring vendor services
Coordinate office maintenance requests (including ergonomic equipment installs, painting, furniture modification, etc.) with employees and Maintenance Engineers
Attend quarterly EH&S safety meetings and distribute information and sign-in sheet to building management team
Inspect and prepare vacated offices/cubicles so they are move-in ready for new employee
Perform janitorial/building inspections to ensure property is well-maintained and meets standards of a Class A high rise office building
High School Diploma; college degree preferred
Minimum of 5-years prior experience in a clerical/administrative role; property/facilities management experience highly preferred
Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint)
Proven ability to multi-task, prioritize, organize tasks and projects; attention to detail a must
Customer-focused with excellent customer service skills and a “can-do” attitude
Ability to maintain professionalism at all times

Tenant Services Coordinator Resume Examples & Samples

Associates or Bachelor degree a plus, or one to three months related Administrative experience and/or training, or equivalent combination of education and experience
Strong Excel skills are a plus in working with data entry and formatting of spreadsheets
Building Liaison: Acts as an effective liaison between tenants and building engineers, security and housekeeping by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner
Telephones: Should be answered within three rings. Determine the nature of the business, and direct callers to destination
Certificate of Insurance Tracking: Collects and documents evidence of COI’s. COI’s must be maintained and updated on a regular basis for both Tenants and Contractors. Each property will have their own COI tracking system, either manual or electronic and must comply with JLL Management Audit requirements
Walkie Talkie’s/Nextels: Utilizes radio in a pleasant, professional manner when contacting team members
Meetings: Assist with set up and cleanup of refreshments, as appropriate and needed for office conference room meetings
Budget Preparation: Assists team members with budget preparation for the property as requested by manager. Works with PA to create and manages annual tenant relations program budget
Management Audit: Ensures compliance level of management audit is maintained and prepares all files and records in preparation for the audit annually

Tenant Services Coordinator Resume Examples & Samples

Establish and maintain strong and positive relationships with all property tenants, vendors, and contractors
Receive and log work order calls, create and dispatch work orders, or facilitate and maintain tenant work order system such as IMPAK
Establish and maintain property, lease and vendor files (including but not limited to contact lists, inventory lists, correspondence, etc)
Assist with coding invoices for payment and processing
Will assist with collection efforts of aged receivables on a monthly basis
Assist Property Management staff in preparation of various reports including, but not limited to, monthly and quarterly reports
Assist in maintaining service contracts, tracking expirations and prepare bid packages when necessary
Provide administrative support for REMS management team. Administrative duties include, but are not limited to, phones, mail, supplies, correspondence, filing, copying and faxing
Track vendor and tenant certificate of insurance expiration dates, request renewals, ensure compliance with standard coverage terms and conditions
Familiarity with real estate software such as Yardi, MRI, etc
Familiar with contract and leasing agreements preferred
0-2 years Real Estate/Property Management administrative experience preferred
Excellent communications and organization, follow-through and follow-up, meet commitments and deadlines

Tenant Services Coordinator Resume Examples & Samples

Tenant relations
Tenant construction
Lease and contract administration
Chosen candidates will receive on-the-job training with excellent advancement and professional growth opportunities

Tenant Services Coordinator Resume Examples & Samples

Minimum 1-2 years property or facilities management experience
PC proficiency in MS Word, MS Project, MS Excel, MS PowerPoint, and Word Perfect
Must be organized and have ability to prioritize and handle multiple projects at one time
Must have ability meet difficult deadlines

Tenant Services Coordinator Resume Examples & Samples

Bachelors Degree from accredited college or equivalent plus 3-5 years experience in a business office
Strong leadership, organization, planning and time management skills
Strong personal computer skills (Word, Excel, PowerPoint, Visio)
Demonstrated problem solving skills

Tenant Services Coordinator Resume Examples & Samples

Provides direct administrative support to Managers and Chief Engineer (CE) and tenants as needed
Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas
Assist in Management Audits and prepares all files and records in preparation for the audit annually
Prepare and send all in and outgoing mail and packages including certified, overnight and special deliveries
Type general correspondence and memos using mail merge for large mailings
Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy
Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date
Organize department lunches, meetings, events and business travel and all conference room reservations
Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
Develops, revises and coordinates implementation of property manuals within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book
Assists (CE) in meeting the assigned criteria within the Operations Audit
Ad hoc administrative requests
BA/BS, preferred
Less than 1 year of experience/entry level
Commercial real estate experience a plus
Ability to speak effectively before small groups of tenants or employees
Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals
Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, and can comfortably handle risk and uncertainty
Knowledge of Cash, Yardi and 4sight is preferred
Reasonable accommodations may be made to enable individuals with disability the ability to perform the essential functions

Tenant Services Coordinator Resume Examples & Samples

Does coding and processing of invoices, data entry into YARDI accounting system, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors in order to set them up in accounting system. Coordinates with all parties for rent roll-up and reconciliation and compiling monthly report to owner
Fields questions about different public transportation options in the city
Resource for public transportation for the building tenants
Promotes the different transportation events on the company website

Tenant Services Coordinator Resume Examples & Samples

Receive, respond to and direct incoming phone calls. Act as first point of contact for tenant service requests. Service tenants requests/complaints for resolution including engineering, maintenance, cleaning, mechanical, and or vendors
Key on-site support for tenant relations. Must diligently support and maintain good working relationships with tenants and vendors
Prepare invoices for payment for reviewing, coding, and processing all accounts payable for Property Manager’s review and approval
May assist in reconciliation of monthly budget and variance report preparation
Assists with rent collections through preparation of standard correspondence and obtaining aging reports
Assist the Property Manager in all tenant and vendor correspondence
Prepare, monitor, and reconcile purchase orders
Support tenants when moving in and out of building utilizing standard building moving rules and regulations. Sends welcome letter, handles transfer of utilities, signage, and new marketing for vacant spaces
Administers Tenant insurance coverage to ensure that it meets Client requirements in the executed lease document for Tenant, Tenant’s contractors, guests and invitees
Certificate of Insurances must be tracked, maintained and updated on a regular basis for both tenants and contractors. Certificates should be reviewed for expiration dates, renewals, and compliance with standard coverage terms and conditions
Establish lease files for each tenant, vendor and accounts payable to ensure that they remain well organized
Establish and maintain invoice files by property and by year
Receives and logs work order calls, creates and dispatches work orders to appropriate team members and ensures completion of work and billing of tenant if the work is reimbursable
Prepare and submit monthly summaries of all billable work orders for inclusion on rent statements
Assists and coordinates with Property Manager for the selection of outside contract services, vendors, negotiation of service agreements and day-to-day monitoring of vendor performance to assure full compliance with standards established within the service agreement
Bachelor Degree/related experience
Excellent communication (clear and concise written skills), verbal and mathematical skills
Maintain positive and professional relationships
Strong interpersonal skills and problem solving ability
Ability to handle situations, solve problems, and multi-task in a fast-paced environment Detail oriented, sound decision making
Ability to handle a high level of organizational, prioritization, and customer service skills
Proficient in Microsoft Office software including Word, Excel and PowerPoint. Must have the ability to use the Internet for approved activities

Tenant Services Coordinator Resume Examples & Samples

Analyzes and organizes office operations and procedures such as typing, accounts payable, flow of correspondence, filing, requisition of supplies, and other clerical services
Evaluates office production, revises procedures, or devises new forms to improve efficiency of workflow
Establishes uniform correspondence procedures and style practices consistent with the firm's correspondence standards
Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records consistent with the firm's practices as established by Minimum Standards, policies and procedures
Acts as primary word processing support for the management office. Provides assistance in proofreading and editing documents
Plans office layouts and initiates cost reduction programs relative to office supplies, equipment and furnishings. Negotiates office equipment leases and maintenance agreements
Assures technological advancement of support systems cost effectively and within budget guidelines. This includes, but is not limited to, upgrading the copier, the fax machine and the computer network within the management office. Coordinates timely repair and maintenance of office equipment
Prepares all incident reports relative to potential liability. Forwards information to appropriate risk management personnel
Tracks compliance with insurance requirements among tenants, contractors, vendors and suppliers. Establishes and implements compliance enforcement procedures
Creates standard form contracts as directed by the Chief Engineer or Managers
Develops and maintains efficient filing system per the Jones Lang LaSalle Best Practices for general building, lease, vendor and contract files
Assures compliance with Minimum Standards and prepares annual audit response. Establishes management office as standard for other Jones Lang LaSalle management offices
Opens management office for business on daily basis
Makes copies and distributes printed materials upon request
Maintains leading role in the development and implementation of the Quality Tenant Service ("QTS") program. This includes coordination of tenant related activities, assisting the Managers in the coordination of employee events, and attaining the desired tenant and client satisfaction scores on the standard tenant survey
Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the Managers
Coordinates response to more complicated tenant service requests and assures follow-up
Develops, revises and coordinates implementation of property manuals. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Emergency Procedures Manual and Space Utilization Guide
Provides coverage to reception desk, greets guests, and ensures that telephone is answered within three rings, as needed
Assists Chief Engineer in meeting the assigned criteria within the Operations Audit
Schedules meetings for property team members, as needed. This includes weekly staff meetings. Keeps minutes for staff meetings, as appropriate
3 – 5 years of related experience and/or training – or equivalent combination of education and experience
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to type at least 65 wpm with 90% accuracy
Intermediate level performance relative to the firm's standard work processing software, Microsoft Word, and beginner level performance relative to the firm's standard spreadsheet program, Microsoft Excel
Capability of developing proficient knowledge of other standard software programs including email and of accessing information on Delphi through the Internet