Workforce Coordinator Resume Samples

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D Kutch

Deon

Kutch

24931 Hand Harbors

Detroit

+1 (555) 816 8131

24931 Hand Harbors

Detroit

Phone

p +1 (555) 816 8131

Experience Experience

New York, NY

Workforce Coordinator

New York, NY

Okuneva, Ortiz and Hilll

New York, NY

Workforce Coordinator

Assist with scheduling and management of email and chat systems. Assist with management of daily workflows
Work with management to ensure adequate staff, contingency plans, and workflow monitoring
Development of department workflow and process documentation
Participate on process development and process improvement teams
Assist in the development of employee training and on boarding material specific to the MSC roles
Adept at providing solutions and working in cross functional areas to facilitate successful completion of projects
Manage intra-day staffing levels and determine most effective levels for staffing adjustments

Houston, TX

Annuities Workforce Coordinator

Houston, TX

Lynch-Blick

Houston, TX

Annuities Workforce Coordinator

Educate management staff on the theories and tools used by the Workforce Management team
Plans, organizes and manages the workload through accurate forecasts, staff calculations, schedules and management reports
Serve as a mentor; coach and develop staff in all areas of performance. May also include interviewing, hiring and training
Create team schedules to support volume demands and optimize performance
Develop and design departmental reports for individual and unit performance metrics
Track, forecast and report volumes and performance metrics
Maintain staff resource management database

present

San Francisco, CA

Organization & Workforce Coordinator

San Francisco, CA

Morar Group

present

San Francisco, CA

Organization & Workforce Coordinator

present

Work on various diversity/inclusion projects with the Manager, Organization & Workforce Diversity
Working knowledge of Excel, Word, PowerPoint, and Outlook
Manage diversity event calendar and handle logistics for internal and external events
Organize and manage databases of diversity organizations, programs and events
Maintain and update tracking reports around outreach, recruitment and engagement
Conduct research and collect data for annual external diversity surveys
Someone with a passion for diversity/inclusion

Education Education

Bachelor’s Degree in Collaboration

San Diego State University

Bachelor’s Degree in Collaboration

Skills Skills

Strong knowledge basic bookkeeping principles
Strong organizational skills and ability to set priorities and manage time
Solid communications and interpersonal skills; ability to develop effective business relationships and build consensus
Knowledge and ability to use Microsoft Office applications
Strong communication and interpersonal skills
Provide daily, weekly, monthly operations reports at team & Coordinator level detailing measures as defined by Operations
Analyzes Log-In/Out reports to identify potential behavioral issues/patterns in regards to attendance and availability
Dependable and self-motivated
Thorough knowledge and understanding of department’s policies and procedures
Education/Training - The knowledge, skills and abilities typically acquired through working in a job of similar scope and responsibility

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Organization & Workforce Coordinator Resume Examples & Samples

Manage diversity event calendar and handle logistics for internal and external events
Organize and manage databases of diversity organizations, programs and events
Maintain and update tracking reports around outreach, recruitment and engagement
Maintain and produce a bi-weekly Diversity e-newsletter
Coordinate the creation of program ads and other communication needs for outreach efforts
Prepare PowerPoint presentations for internal/external meetings or events as needed
Conduct research and collect data for annual external diversity surveys
Submit expense reports, invoices and facilitate travel arrangements as needed
Work on various diversity/inclusion projects with the Manager, Organization & Workforce Diversity
A minimum of 1-2 years of previous experience in an administrative function and/or internships
Someone with a passion for diversity/inclusion
Working knowledge of Excel, Word, PowerPoint, and Outlook
Interest in the media industry
Must work well under pressure in a fast paced working environment

Annuities Workforce Coordinator Resume Examples & Samples

Monitor daily real-time staffing, volume, shrinkage, and productivity metrics; make staffing adjustments as necessary to ensure service levels are achieved; oversee real-time escalation plan
Plans, organizes and manages the workload through accurate forecasts, staff calculations, schedules and management reports
Develop and design departmental reports for individual and unit performance metrics
Track, forecast and report volumes and performance metrics
Actively supports process improvement initiatives through re-enforcement of strategies generated
Maintain staff resource management database
Create team schedules to support volume demands and optimize performance
Participates in the maintenance of IVR-related tasks; serve as the point-of contact for any issues or changes
In collaboration with managers and team advisors, set goals, objectives, and priorities in alignment with departmental goals
Observe and notify management staff regarding critical team issues and/or incidents
Educate management staff on the theories and tools used by the Workforce Management team
Accountable for building positive proactive relationships with internal and external customers
Conducts training for staff on the scheduling process and schedule adherence
Serve as a mentor; coach and develop staff in all areas of performance. May also include interviewing, hiring and training
Take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust

Workforce Coordinator Resume Examples & Samples

Monitor Real Time Adherence statistics, helping to ensure agent’s are on the phones during scheduled phone hours, includes monitoring breaks/lunches Monitor sick calls/tardiness, etc., entering real-time exceptions into Aspect eWorkforce Management (Absence, Tardiness, Leave Early, Meetings, Overtime, Etc.)
Generate and communicate to appropriate members of management (local and regional) off phone activity reports, staffing issues, performance measures, and call statistics
Develops relationship with, provides support for, and gains cooperation and commitment to internal and external resources in achieving departmental and overall business objectives
Coordinates all operational needs that required departmental decisions. Plans and organizes workflow to ensure efficient department operations
Interfaces with other departments through written and verbal communications to handle and resolve all customer situations satisfactorily
Manage call delivery pattern to outsourcers- base on real time impacting events( such as customer impacting outages, phone/computer problems, natural disaster, evacuation of internal centers etc..). Ensure that daily/monthly call volume is within contractual guidelines- Avaya CSM: monitors call volume across the NYC market
Must possess strong organizational skills, including the ability to prioritize work in an efficient manner
Must possess ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision, in a fast pace, customer focused environment
Requires ability to exercise creative problem solving techniques
Strong attention to detail and accuracy required
Must reflect the goals and philosophy of the company

Workforce Coordinator Resume Examples & Samples

A high school diploma or GED, but candidates with proven experience will not be excluded from consideration
An Associate degree or equivalent is preferred, but candidates with proven experience will not be excluded from consideration
Ability to analyze data, formulate recommendations for successful strategies
Ability to proactively identify potential issues, evaluate the impact, create and implement a solution, and communicate the issue, steps taken, and results in a timely manner with appropriate parties
Knowledge of Eligibility operations principles
Strong interpersonal and communications skills to work effectively with all levels of staff
Strong organizational/time management skills and multi-tasking abilities

Workforce Coordinator Resume Examples & Samples

Recommend to the Workforce Manager monthly ‘hour’ requirements by store (based on pre defined calculations)
Identify issues with monthly hour recommendations and calculation methods
Handle and where necessary escalate, inquiries and escalations from the field
Deliver actual scheduled hours Vs planned weekly reporting and identify outliers
Involved in labour planning, forecasting and target setting within the channel
Supporting daily, weekly and monthly labour and various KPI reporting across the channel
Assist in managing the relationship between WFM and our store leadership team regarding labour and scheduling inquires
Conduct post-mortem analysis and extract learnings
Identify areas of improvement and propose recommendations

Workforce Coordinator Resume Examples & Samples

Ensure customer experience is protected by adjusting inbound call volume in a timely manner
Responsible for monitoring agent activity and addressing concerns, to ensure resources are available when and where needed in a multi-site environment
Achieve acceptable service level, while managing to strict vendor agreements and operational plans, and proactively advise of any concerns
Track, monitor, and report on operations progress, and serve as liaison for department/management in problem resolution
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork
Develop and maintain positive working relationships, and gain cooperation and commitment to departmental and overall business goals
Develop reports, maintain spreadsheets, and provide administrative support in all areas as needed
Report and identify trends and work with Management to correct problems
Steady use of Microsoft Office products, especially: Excel, Outlook, Word, and Internet Explorer
Associates degree or two years’ experience preferred in workforce management, ideally in a multi-site call center environment
Must possess ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision, in a fast paced, customer focused environment
Must have strong knowledge of Microsoft Office products including, Word, Excel, PowerPoint, Outlook, and Internet Explorer
May occasionally need to have flexible work hours and be available as required by business operations

Workforce Coordinator Resume Examples & Samples

Experience in real time Call Center Operations floor management and utilizing Workforce management tools such as I3 Optimizer and IEX TotalView
Working knowledge and understanding of call center operations, terminology, definitions, call center calculations, and common practices
Advanced PC skills and proven ability with Microsoft Excel and Word
Strong communication skills with the ability to convey need, urgency and resolution
Ability to be objective, maintain confidentiality and partner across departments to meet and exceed our department objectives
Monitor Real Time Operational performance for the Call Transfer Sales Operations for multi-site operations. Make real time decisions and adjustments based on the business needs in a real time call center environment
Produce Real-Time and Historical Call Center reports for Call Transfer Management and support teams
Measuring and monitoring Service Levels, Abandoned Rate, Occupancy, AHT, Absenteeism, Schedule Adherence, and other operational metrics
Must be able to clearly communicate recommendations & guidance to senior operational leader
Must be able to be a single point of contact for the entire call center floor
Must be able to effectively drive requirements, discipline and results with local and remote teams
Proactively identify and initiate change to address performance and process issues
Experience in real-time Call Center Operations workforce management tools and practices
Proven ability with Microsoft Excel

Workforce Coordinator Resume Examples & Samples

You have experience and working knowledge of CSA workforce and field processes
Demonstrate good working knowledge of HFC/ULL activation and service assurance processes
You demonstrate exceptional stakeholder management skills including those at Senior level
You have exceptional communication skills including verbal, written and presentation skills; with strong attention to detail and quality of workmanship
You have excellent IT skills and can demonstrate high competency with Excel
This is a fast-paced environment, with constant change - you must be highly flexible and adaptable to changing priorities
You are brilliant at multi-tasking and have strong organisational skills – for both yourself & your team
You have a ‘how can we do things better?’ attitude – you will always be challenging the status quo

Workforce Coordinator Resume Examples & Samples

Three (3) years direct experience in behavioral therapy working with people with disabilities
Experience in beginning startup operations
The ideal candidate will have a passion for people and have the ability to train newly hire and existing staff to help workforce transition
An ability to be self-reflective; have a clear sense of personal identity and be well grounded in relationship to self, God and others
Knowledge of/respect for persons with disabilities, the families that support them and the staff who they will work with
Strong interpersonal, communicative and relationship skill required
Excellent verbal presentation and written communication skills
Manage multiple conflicting priorities
Knowledge and ability to use Microsoft Office applications

Workforce Coordinator Resume Examples & Samples

60% Monitor real-time service levels for multiple skills and groups using Avaya CMS and a Workforce Management software. Communicate and follow-through with Center Management to decrease wait times and abandon rates. Proactively recognize intraday call trends and report any changes. Change individual skill settings and priorities as needed. Make recommendations to improve schedule efficiencies. Make recommendations to improve workforce processes
40% Pull adherence daily reports. Approve and update adherence exceptions in workforce management software using existing processes. Communicate non-adherence issues to Center Management. Retrieve messages from centralized attendance line and forward to appropriate individuals. Update attendance occurrences in database and in workforce management software. Pull system report(s). Assist with time-off approval process
Knowledge of Call Routing and/or Workforce Software, such as Blue Pumpkin, Avaya CMS or Witness
Should be flexible and willing to assist with challenging tasks
Should have sound judgment and can make recommendations based on relevant data
Should have strong communication skills to work with a variety of individuals
Workforce Intraday/Real-Time Management experience
Workforce scheduling experience
Solid communications and interpersonal skills; ability to develop effective business relationships and build consensus

Workforce Coordinator Resume Examples & Samples

Support recruiting function with parts of the recruiting process that includes: scheduling interviews, organizing travel arrangements for candidates, reserving conference rooms, and preparing offer letters
Create and distribute employment-related correspondence, e.g., forms, new hire folders and initiation of background investigations
Maintain responsibility for entry, maintenance, and integrity of data in Njoyn and producing ad hoc recruiting reports
Communicate professionally, tactfully, and with the utmost diplomacy at all times, treating all candidates with dignity and respect. Maintain a high level of confidentiality at all times
Bachelor's degree preferred with a strong academic record, with at least two years of HR or professional-related experience
Exceptional customer service focus, including attention to producing quality results
Strong communication, interpersonal, teamwork, and organizational skills with superior verbal and written communication skills, with an emphasis on tact and diplomacy
Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage time efficiently
Self-directed, detail-oriented problem solver with a strong desire to contribute to the organization's reputation and success
PC proficiency in MS Office, including Word and Excel
Experience with recruiting information/applicant tracking systems a plus
Ability to work evenings and weekends, as necessary

Workforce Coordinator Resume Examples & Samples

Monitors Real Time Operational performance for the Customer Care Sales Operations for multi-site operations. Makes real time decisions and adjustments based on the business needs in a real time call center environment
Extensive knowledge & experience with Real Time Adherence Monitoring Tools and administering Nice Total View or ICBM Optimizer Management Tools
Produces Real Time and Historical Call Center reports for Customer Care Management and support teams
Must understand IVR, ACD, Dialer, & other call delivery technology platforms
Must be able to clearly communicate recommendations & guidance to senior operational leaders
Must have scheduling experience

Workforce Coordinator Resume Examples & Samples

Actively monitor intra-day queue activity for agent availability, call load balance, or call volume events and make appropriate adjustments to agent assignments
Run call center specific reporting for daily and weekly statistics and provide variance analysis as needed
Coordinate and schedule meetings and training times for call center agents and managers
Keep agent profiles updated in eWFM for correct schedules and scheduled activities
Education/Training - The knowledge, skills and abilities typically acquired through working in a job of similar scope and responsibility
Business Experience - Two years, preferred, (or equivalent combination of education/experience) of increasing responsibility in any call center workforce role
Specialized Knowledge/Skills - Previous experience forecasting call volume utilizing a workforce management software required. Solid understanding of Aspect eWorkforce Management System, Aspect Real-Time Adherence and MS Excel required

Real-time Workforce Coordinator Resume Examples & Samples

Conducts real-time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. Maintains a special emphasis on looking for possible downtime and telephony issues
Works with Product Support, PBX, Operations, and Remote Centers to reduce downtime and resolve telephony issues
Makes adjustment to call allocations based upon real-time trends
Conducts real-time monitoring of agents through the real-time adherence view to ensure schedule adherence and notifies support personnel on the floor to resolve adherence issues
Handles agents' shift trades, shift giveaways, etc. and the daily WFM exception management
During low call volume, offers voluntary time off (code 12s), forces agents to leave early (mandated code 12s), and/or allocates resources to alternative tasks to maintain SLA goals
Executes reporting packages for agents, teams, and programs to identifying areas of opportunity, AHT, ACW, QA, Schedule Adherence, SVL stats for previous day, WTD, and MTD
Provide service level updates as requested through the day
Works as a team with call center supervisors, TLs, etc
Develops an excellent relationship with Human Resources to ensure consistent application of company policy, practices, and benefits
Creates or assist with creation of forecasting for phone and off-line work
Creates or assists with creation of weekly call center schedule

Workforce Coordinator Resume Examples & Samples

Analyze workflow to maximize automation and follow-up procedures
Compile daily, weekly, monthly staff productivity and call center reports for management review
Coordinate projects assigned by manager
Ensure all calls are answered within the established minimum standard
Monitor and ensure appropriate level of phone coverage is provided to enhance and improve patient access
Provide coverage as needed to support daily call center operations
Responsible for providing feedback and recommending corrective actions
Schedule call center staff based on call patterns and skills, call volume monitoring, and coordinating resources for various call queues
Work with appropriate point of service supervisors and staff to address patient access issues
Work with management to ensure adequate staff, contingency plans, and workflow monitoring
High School diploma or equivalent and five years of call center, business or workforce management experience, OR Associate's degree and three years of call center, business or workforce management experience, OR Bachelor's degree and one year of call center, business or workforce management experience
Previous experience working with CMS and/or NICE IEX is preferred
Bachelor's degree in business or health administration preferred
Previous Epic experience a plus
Must be knowledgeable of operational processes within a call center, business or workforce management environment
Must possess excellent computer skills, including experience in Microsoft Word, Excel, and Access applications
Must possess strong technical and analytical skills
Must demonstrate the ability to communicate well, both orally and in writing, and effectively problem solve

Contingent Workforce Coordinator Resume Examples & Samples

Work with assigned client groups and stakeholders within the company, as well as counterparts in HR and Recruiting, to ensure contingent workforce needs are filled in a timely and compliant manner, to meet business needs while complying with company policies and procedures
Develop strategies (e.g., scheduling supplier calls, hiring conferences, on-boarding new suppliers, etc.) to address any issues with finding/hiring qualified candidates
Work with MSP and suppliers to ensure daily recruiting/interviewing/onboarding operations are carried out smoothly
Process hires/conversiona/terminations of contingent workforce personnel, ensuring all proper documentation is executed and filed correctly, and contingent workforce is properly input into relevant systems (Workday, VMS, Ultipro, etc.) to begin work as scheduled

Workforce Coordinator Resume Examples & Samples

Create, maintain and publish all Customer Care schedules in conjunction with forecasts
Manage intra-day staffing levels and determine most effective levels for staffing adjustments
Utilize workforce management systems to observe agents’ actual state compared to agents’ scheduled state and partner with Customer Care Leadership to take action based on these observations
Monitor and manage stats real-time and make adjustments to queues as needed to ensure that service levels are met
Assist with schedule bids
Maintain Customer Care Team Master Schedule and Team Assignments
Partner with Customer Care Leadership Team to schedule trainings, meetings and other off-phone events
Proactively recommend overtime, voluntary time off, training times, etc. based on trending patterns and volumes
Manage employee time off request process including updating time off calendar
Manage Employee Hotline/Email. Communicate call-outs and late arrivals
Approving employee timecards in ADP
Review current processes for scheduling and staffing and uncover potential opportunities for improved efficiencies
Schedule, run and distribute various Customer Care operational reports
Customer Care content manager/administrator for Zendesk platform
Administrator for internal Customer Care systems issues. Verify, troubleshoot, report and follow up on all systems-related issues appropriately. Liaison with IT Team when required
Assist in preparing new hire onboarding, including computer and system set up
Assist with scheduling and management of email and chat systems. Assist with management of daily workflows
Other projects/tasks as assigned
Prior Customer Care experience
Proven leadership and interpersonal skills
Outstanding organizational skills with the ability to juggle multiple projects and priorities; must work well in a dynamic, fast paced work environment
Experience with all applicable computer software, i.e., Word, Excel, PowerPoint, Outlook, WFM software, ACD/Contact Center reporting
Thrives in changing business environment, flexible and committed
Must be able to work any assigned eight hour shift during Customer Care hours of operation
BA/BS degree is a plus
Deckers knowledge is a plus
Zendesk experience is a plus
Five9 experience is a plus
Calabrio experience is a plus

Workforce Coordinator Resume Examples & Samples

Support the MSC leadership team in the day to day coordination of tasks and activities
Act as a liaison between the Management Support Centre and other departments and functional areas
Establish, coordinate and support department meetings and planning sessions
Act as a liaison with support departments to ensure proper access and functionality of tools and systems
Provide administrative support for the leadership team
Coordinate the effective scheduling of department meetings, training sessions and staff schedules
Oversee filing system and stationery inventory
Monitor and complete expense reports and/or other expense related forms
Consistently maintain the appropriate level of discretion as it relates to privacy and confidentiality of information
Development of department communications and documents
Prepare communications for various purposes including memorandums, SL posts and formal presentations
Compose and produce routine correspondence; team meeting agendas and minutes
Produce documents from written material / rough drafts (e.g. letters / memos / reports); proof-reading work/output against source documents
Formatting and producing spreadsheets (Level 2 Complexity – advanced formulas)
Development of department workflow and process documentation
Source and document workflows for all key processes within the department
Actively participate in process innovation and efficiency activities to improve overall productivity and delivery of services
Assist in the development of employee training and on boarding material specific to the MSC roles
Ensure the work flows are accurate and updated as needed
Provide HR administration support by
Ensuring maintenance/completion of me@scotiabank requirements and annual performance reviews
Ensure appropriate documentation is on file to support STIP/LTD/Maternity Leaves, if applicable
Co-ordinating annual business conduct and other mandatory Compliance course business unit reporting to assure completion targets are met
Prepare and post jobs on HR Passport on behalf of the Management Support Centre
Positively contribute to the success of initiatives and projects involving the MSC by
Maintaining and managing tasks and activities owned by MSC for various projects, ensuring accuracy and completeness
Providing regular reporting and visibility to the status of open items, following up for updates as needed
Maintaining information and/or data in departmental databases
Analyzing various department reports and demonstrating an ability to effectively assess for impact
Thorough knowledge and understanding of department’s policies and procedures
Strong organizational skills and ability to set priorities and manage time
High degree of accuracy required
High level of discretion required in dealing with confidential matters
Strong knowledge basic bookkeeping principles

Contingent Workforce Coordinator Resume Examples & Samples

Bachelor’s degree from an accredited college or university with a minimum GPA of 3.2 and above
Must have previous experience in a professional setting (internships count) involving marketing, human resources, sales, or technology
Team player with a high sense of urgency to interact at all levels of the organization
Must be adept at functioning in dynamic environments, able to identify and prioritize tasks, handle multiple on-going projects, be flexible to change and able to juggle shifting priorities
Ability to handle confidential and sensitive information with tact, diplomacy and discretion
Ability to communicate effectively with all levels, including senior management, on one-to-one basis and in groups
Ability to present as you will be hosting orientation on a bi-weekly basis
Basic knowledge of personnel policy and procedure in accordance to federal and state laws regarding employment practices

Workforce Coordinator Resume Examples & Samples

Schedule will include overnights and rotating weekends*
Monitors daily Real Time Reports to ensure all queues are functioning above set Service Level goals
Analyzes Log-In/Out reports to identify potential behavioral issues/patterns in regards to attendance and availability
Tracks and audits employee attendance and updates the attendance report
Schedules PTO, overtime, breaks and lunches while ensuring the overall scheduling/shift coverage
Provide daily, weekly, monthly operations reports at team & Coordinator level detailing measures as defined by Operations
Act as a liaison between the Operations team and IT to ensure all production issues are addressed and resolved in a timely manner
Associate’s degree (A.A.) or equivalent from two-year college or technical school and one to four years’ related experience and/or training; or equivalent combination of education and experience
Minimum of 2 years’ Call Center experience
Strong interpersonal skills and a high degree of collaboration at all levels
Aptitude to work independently as well as part of a team
Dependable and self-motivated
Ability to multi-task in a constantly changing environment
Excellent communication skills, both verbal and written are required
Strong analytical skills required with a high degree of accuracy
Ability to prioritize workload based on department requirement and customer needs
Intermediate with Microsoft Suite, including Word, Excel, PowerPoint, Access and Outlook

Workforce Coordinator Resume Examples & Samples

2 years’ experience in contact center, retail, or related field
2 years’ experience assessing or developing business or scheduling processes in a production, sales, or customer service environment
2 years’ experience working with contact center workforce scheduling systems
1 year experience analyzing and forecasting data, and creating reports
1 year experience providing technical support, programming, or troubleshooting telephony, network, or desktop systems within Walmart IT

Workforce Coordinator Resume Examples & Samples

Develop and maintain a high-performance culture in the function, resulting in continued success meeting functional KPIs and improved levels of customer service to internal and external customers
Contribute to the overall growth and success of Plexus by embracing the Plexus core values; we are One Plexus, we are accountable, we get the job done right and we empower others
Responsible for monitoring enterprise service levels and real time adherence applications. Identify issues, develop, coordinate and implement mitigation strategies to re-balance resources to meet Service Levels. Perform Workforce Management reporting and data collecting to assist with recommendations
Compile, enter data and interpret departmental statistics. Extract data from Telax to produce ad hoc reports or other required output documents and review for content accuracy
Administer vacation time for agents and update all timekeeping in the payroll system
Update information in the scheduling system, determine impact to available resources for the day, strategize solutions to meet goals and communicate the situation and action taken information to key stakeholders
Interpret, research and evaluate call trends in data assets. Work with manager and provide data to support recommendations for strategic changes that will drive improvement in center performance and deliverables
Commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect…always
Exhibit an honest and committed effort to delivering as promised, never compromising quality
Achieve individual and team goals. Meet deadlines with the resources provided and never compromise ethical standards
Seek opportunities for personal and professional development. Attend all company required training and actively participate in development conversations with managers
High school diploma or GED required; Associates degree preferred
A minimum of 2 years’ experience in a related position
Ability to analyze data and formulate recommendations for successful strategies
Knowledge of statistical reporting and ability to create charts and graphs
Ability to anticipate obstacles, communicate effectively and plan accordingly
Adept at providing solutions and working in cross functional areas to facilitate successful completion of projects
Values relationships and is able to influence others to develop relationships that are reflected in continuously positive experiences