Workforce Coordinator Cover Letter

I would like to submit my application for the workforce coordinator opening. Please accept this letter and the attached resume.

Previously, I was responsible for structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, analysts, and PMs.

My experience is an excellent fit for the list of requirements in this job:

• In-depth understanding of call center metrics
• Positive attitude in times of high work volume and stress
• Aptitude to work independently part of a team
• Understand workforce management and the initial phase of developing strong accurate schedules that would be delivered to agents
• Proficient in call center technology, , Aspect/eWorkforce, Cisco (CSD, Webview) or CentreVu software preferred
• Understanding of functional aspects of customer operations (products, fulfillment process), staffing and inbound queuing principles for ACD, AOD and blended services
• Excellent skills in the utilization of Microsoft Excel
• Certified in the state as a LVN/LPN

Please consider me for the workforce coordinator opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for daily statistics across all call centers and agents to ensure compliance with all set metrics and measurements of the call center.

My experience is an excellent fit for the list of requirements in this job:

• Previous work experience with presentations and material development
• Workforce Management, Production planning, scheduling or time and labor management knowledge or experience preferred
• Proficiency in Intermediate Microsoft Office Applications preferred
• Familiarity with Contracted project work preferred
• Willingness to work weekend, evening and/or early morning hours when warranted by industry needs or other considerations
• Willingness to work at the NRCC site in Christiansburg and in other locations in addition to the primary location at the college’s campus in Dublin
• Solid skills in use of office technologies
• Experience in non-credit curriculum development

I submit this application to express my sincere interest in the workforce coordinator position.

In the previous role, I was responsible for traffic management support for call center operations, both directly and by providing guidance to less-experienced employees.

Please consider my experience and qualifications for this position:

• Proficiency in a contact center workforce management tool, that includes real-time adherence, preferred
• Computer literacy – experienced in working with full Office package is essential, experience working with WFM system is desirable
• Basic knowledge of customer service operations
• Experience in mentoring and/or coaching early childhood educators
• Experience in staff supervision and training
• Commitment to Jumpstart's mission, values, and to serving the community
• Previous Avaya CMS knowledge
• Previous team lead/supervisor experience preferred

I am excited to be applying for the position of workforce coordinator. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for oversight of daily call center operations in partnership with the Call Center Manager and Student Supervisors to create a welcoming and motivating environment for the student callers.

Please consider my qualifications and experience:

• General knowledge of labour relations and / or unionized environments would be considered an asset
• Results oriented, analysis skills and strong team orientation
• Proficiency in Microsoft Office Suite, especially Word and Excel
• Thorough understanding of basic accounting system and concepts, understanding of billing, medical records systems, patient flow patterns, positive patient interaction, and management preferred
• Previous work experience conducting research and preparing narrative and statistical reports
• Previous work experience managing multiple projects
• Previous work experience performing data analysis and reporting
• Previous work experience in a compliance or compliance-related field

I submit this application to express my sincere interest in the workforce coordinator position.

In the previous role, I was responsible for share general call center expertise such as industry benchmarking with business partners.

Please consider my experience and qualifications for this position:

• Demonstrated knowledge of third-party credentialing standards and processes
• Experience of working within a compliance role
• HR Apprenticeship
• Advanced level of knowledge of Excel
• Previous experience developing staff schedules and staff models preferred
• Experience with Avaya CMS, Aspect eWorkforce Management and Aspect RTA or equivalent software
• Good communication and a willingness to learn
• Knowledge and skill in training program development