Workforce Specialist Cover Letter

I am excited to be applying for the position of workforce specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for coach and counsel to all business unit, business partners and COE’s regarding Workforce policies and processes.

My experience is an excellent fit for the list of requirements in this job:

• Experience using a Vendor Management System (VMS), preferably IQNavigator
• Experience working with a Managed Service Provide (MSP) program
• Computer Skills (MS Office, Excel, PPT and Word)
• Experience with statistical modeling and analysis packages (SAS JMP, SPSS)
• Experience with reporting and business intelligence tools (Tableau, MS Power BI)
• Minimum 3 months’ Workforce Management experience preferred
• Minimum 6 months experience in a high volume call center environment preferred
• Familiarity with call center technology and Workforce Management terminology

I would like to submit my application for the workforce specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for leadership for workforce planning process (WFP) efforts including developing WFP strategy that optimizes manufacturing plants and enables greater synergy for business opportunity.

Please consider my experience and qualifications for this position:

• Proficient MS Office user, particularly confident in MS Excel
• Knowledge of Salesforce and people portal advantageous
• Validated experience working with driving improvement and using quantitative analytics to lead change is key to this role
• Experience working independently to meet tough deadlines
• Experience collaborating with a wide variety of people, up to and including senior executives
• Sensitivity and flexibility to different cultural business practices
• Management experience leading a department in these activities is highly preferred
• Certified Psychiatric Rehabilitation Practitioner (CPRP) highly preferred

In response to your job posting for workforce specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for recommendations to contact center leadership for formal intraday contact center management processes and procedures as well as recommendations for scaling intraday support to other business areas.

Please consider my qualifications and experience:

• Establish and maintain regular, timely and effective communication with contacts and Touchpoint departments
• Monitor customer satisfaction and work with appropriate teams to resolve issues and improve satisfaction
• Monitor and document scope and quality issues for all assigned projects
• Strong written and verbal communication skills including presentation skills and organizational abilities
• Effectively utilize and partner with the cross functional team to meet client objectives by delegating and empowering the best person for each task
• Experience of managing the design, development and roll-out of a large-scale program
• Proven experience working with quantitative analysis to drive decisions
• Experience in working independently to meet tough deadlines

I am excited to be applying for the position of workforce specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for real Time (RTA) support which includes taking calls from Workforce Planning Helpdesk, WFP emails and other ad hoc tasks.

My experience is an excellent fit for the list of requirements in this job:

• Experience with change management, driving innovation and improvement through the use of technological and other enhancements, to gain performance and cost efficiency is key to this role
• Experiencing of working with a wide variety of people, up to and including the senior executives
• Working knowledge of contact center process, procedure and technology
• Basic skills in Microsoft Excel, Word and PowerPoint
• Strong tactical level operator, thrive on analytics
• Able to engage multiple stakeholders such as agencies, HR and Operations
• Decision Making/Complex Problem Solving - proactively gathers the right data from appropriate sources, probes/considers all of the facts, considers other perspectives
• Prioritizes key factors

Please consider me for the workforce specialist opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for daily administrative assistance in facilitating projects from concept to completion (i.e., create PowerPoint decks and Excel spreadsheets/reports; prepare and edit various departmental documents and communications; proofread documents for accuracy and proper business writing; create and improve various work processes for efficiencies; prepare mass mailings and other administrative responsibilities as assigned).

Please consider my experience and qualifications for this position:

• Experience complying with federal and state laws, rules and regulations for Rehabilitation Services Administration (RSA) programs
• Knowledge in both supported and competitive employment programs in the recovery of persons with mental illness
• Experience in economic development / large scale job development
• Experience in business development, especially knowledge related to consumer-run businesses
• Experience interfacing with system stakeholders and established relationships with relevant stakeholders such as the Social Security Administration, the National Employment Network Association, RSA, and the U.S. Psychiatric Rehabilitation Association
• Strong organizational, interpersonal, and proper telephone etiquette
• Experience scheduling a large workforce
• Proficiency in utilizing Microsoft Office (PowerPoint, Word, and Excel)