Tenant Services Coordinator Job Description

Tenant Services Coordinator Job Description

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Tenant services coordinator provides support to the team in technology applications (e.g., Microsoft Word, PowerPoint and Excel, Adobe Suite, JLL Aero, etc.) and other company supported programs.

Tenant Services Coordinator Duties & Responsibilities

To write an effective tenant services coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included tenant services coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Assists property management with day-to-day operation of the properties in accordance with policies/procedures, management agreements, and client needs
Assists property management with day-to-day operation of the property in accordance with policies/procedures, management agreements, and client needs
Assists property management day-to-day operation of the property in accordance with policies/procedures, management agreements, and client requests
Collaborate with Leasing and Marketing teams to ensure the leasing effort is coordinated with Property Management department
Ensure that marketing materials are distributed to all appropriate parties and kept up to date
Acts as a point of contact for tenant service calls, requests and issues
Serves as support staff for multiple managers
Acts as the first point of contact for tenant service calls, requests and issues
Is the key on-site support staff for tenant relations
Building Liaison - Act as an effective liaison between tenants, engineers, and General Manager by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner

Tenant Services Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Tenant Services Coordinator

List any licenses or certifications required by the position: HVAC

Education for Tenant Services Coordinator

Typically a job would require a certain level of education.

Employers hiring for the tenant services coordinator job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Associates, Education, Business, Real Estate, Business/Administration, Accounting, Communication, Management, Computer

Skills for Tenant Services Coordinator

Desired skills for tenant services coordinator include:

Receivables
Account payables
Budgets
Word processing and other data base applications
Microsoft Office/Suite
Client
Piece of technology identified as standard for JLL
Standard software programs
Cash
Yardi and 4sight

Desired experience for tenant services coordinator includes:

Support – provides direct administrative support to Assistant General Managers, General Managers and Engineers including answering and directing calls, greeting visitors, ordering supplies, maintaining files, producing and distributing forms
Checks email on a regular basis but no less than 5 times per day
Remains in regular contact will maintenance staff to ensure the lobby, elevators, exterior, flower beds, are clean
Acts as the first point of contact for service calls, requests and issues
Assures prompt response by other team members through dispatch, telephone messaging and/or other direct contact
Process and log all tenant work authorization and tenant service requests on 360 Facility/JD Edwards/Yardi system

Tenant Services Coordinator Examples

1

Tenant Services Coordinator Job Description

Job Description Example
Our company is growing rapidly and is hiring for a tenant services coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for tenant services coordinator
  • Perform all coordination of tenant move ins and outs including ordering of new signage, keys, key cards
  • Generate, review and mail monthly billing statements
  • Assist with the accounts payables process (stamping, coding, Yardi input)
  • Maintain a professional working relationships with tenants, vendors, building security, cleaners and various contractors to ensure smooth operation of the property
  • Administer Conference Centre including securing tenant bookings, planning meeting diagrams, generating monthly invoice requests and conducting tours
  • Freight elevator coordination and bookings for tenants and contractors, ensure contractor paperwork is up to date and act as a point of contact between tenants and contractors when suite access is required
  • Supervise cleaning contractor on a daily basis including review of quality and tenant satisfaction
  • Communicate with Building Operations staff on outstanding tenant service requests, and provide feedback to the Operations Supervisor, Operations Manager, and Property Director on any issues that might impact tenant satisfaction
  • Organize and attend semi-annual tenant visits
  • Organize and participate in all tenant related events with Property Director
Qualifications for tenant services coordinator
  • Set-up purchase orders in the purchasing system and co-ordinate coding and payment of invoices
  • Self-motivated, professional and flexible
  • Cope with a high degree of change
  • Maintain Tenant and Emergency Information
  • Provide administrative support duties including
  • Provide technical support including
2

Tenant Services Coordinator Job Description

Job Description Example
Our growing company is looking for a tenant services coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tenant services coordinator
  • Assist with A/R and A/P functions, preparation of reports and annual budget
  • Manage special projects as assigned by Sr
  • Other assigned duties may include backup for card key programming and data entry, coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificate
  • Coordinate contracts for various vendors
  • Is responsible for issuing and obtaining approvals for tenant work order requests
  • Service dispatch/work orders
  • Generating proposals/letters and other documents
  • Contract and lease management
  • Maintaining tenant files
  • Cover Property Manager Assistant as needed
Qualifications for tenant services coordinator
  • Minimum of 5-years prior experience in a clerical/administrative role
  • Required to travel outside between buildings in varying outdoor weather conditions
  • Required to walk, talk, and hear
  • Receive, respond to and direct incoming phone calls
  • Key on-site support for tenant relations
  • While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather condition
3

Tenant Services Coordinator Job Description

Job Description Example
Our company is growing rapidly and is looking for a tenant services coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for tenant services coordinator
  • Assist management team when requested and other duties as assigned by the Assistant Facility Manager
  • Welcome visitors and clients in a professional, courteous and helpful manner
  • Efficiently perform a variety of general office duties including printing labels, envelopes, and other documents
  • Scan, review, code and submit property invoices for payment in accounts payable processing system
  • Maintain Certificates of Insurance log for tenants and vendors
  • Provide support and assist Property Management staff and perform other duties as directed in a positive and helpful manner
  • Submit payroll time sheets to corporate office timely
  • Provides direct administrative support to Director, Operations (Account Manager), Chief Engineer (CE) and tenants as needed
  • Serves as the main point of contact (POC) for service requests from tenants
  • Entry of tenant service requests into work order system
Qualifications for tenant services coordinator
  • Minimum 5 years experience in an administrative position
  • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, Word) and minimum typing speed of 75 wpm are required
  • Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point), Yardi experience a plus
  • Candidate should be a proactive, motivated individual who can complete projects with minimal supervision
  • Preferably a bachelor’s degree in Business Management, Finance, Accounting or a Human Resource Management related discipline
  • At least 1-3 years of recent property management experience (continuous in one operation), comparable with the property under consideration in terms of office/industrial/retail, ownership, tenant lease arrangements, square footage
4

Tenant Services Coordinator Job Description

Job Description Example
Our growing company is hiring for a tenant services coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for tenant services coordinator
  • Responsible for the overall cleanliness of the reception, lobby, and applicable work area
  • Assists in management audits and prepares all files and records in preparation for the audit
  • Prepare and send all in and outgoing mail and packages
  • Organize departmental meeting and travel arrangements
  • Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers
  • Manages the new tenant welcome and orientation program
  • Revises and distributes updated property manuals (as needed) within the portfolio with the assistance of the property team members
  • Under the direction and supervision of a skilled worker, may conduct minor repairs to the facilities and premises as assigned including painting, patching, office and kitchen equipment, furniture, walls, ceiling tiles, carpeting, floor tiles, This person will also be changing light bulbs
  • Expected to support the various skilled trades personnel at a facility or complex in the performance and completion of their duties as needed and assigned
  • Act as the liaison between the tenants and the company when addressing requests made and coordinating the appropriate activity with the building
Qualifications for tenant services coordinator
  • Must have intermediate to advanced MS Word, Excel and Outlook proficiencies
  • 360 Facility and accounting software such as MRI proficiency preferred
  • Punctuality, attention to detail, and organization a must
  • 4yr or 2yr degree
  • Must be proficient in communicating at all levels in both oral and written form
  • Experience in Commercial Real Estate Property Management preferred
5

Tenant Services Coordinator Job Description

Job Description Example
Our growing company is looking for a tenant services coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tenant services coordinator
  • Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client and tenants
  • Track and maintain incoming service requests and verify that all inquiries are addressed in a timely manner
  • Maintain an inventory of invoices, payroll records, and purchase orders
  • Assists both the Assistant Property Manager and Property Manager in promoting, establishing and maintaining positive relations with the tenants and with the day-to
  • Provide high level support to the property management team
  • Performing administrative and office support activities
  • Provide customer service to solve problems
  • Maintain daily operation activities
  • Coordinate administrative, operational, and executive activities
  • Maintain files and logbooks
Qualifications for tenant services coordinator
  • Associates or Bachelor degree preferred, or six months related experience and/or training
  • A High School Diploma or General Equivalency Diploma (GED)
  • Knowledge of Property Management software is preferred
  • A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
  • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
  • Receives and directs calls to management office

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