Commercial Accounts Resume Samples

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1050 Weber Divide
Houston
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+1 (555) 649 3872
1050 Weber Divide
Houston
TX
Phone
p +1 (555) 649 3872
Experience Experience
Boston, MA
Commercial Accounts Supervisor
Boston, MA
Willms, Greenfelder and Volkman
Boston, MA
Commercial Accounts Supervisor
  • Assist manager in counseling and disciplining employees, in evaluating employee job performance and conducting performance appraisals
  • Review departmental performance against key performance indicators and metrics and develop
  • Establish and maintain a good working relationship with commercial account representatives and their staff
  • Perform other duties as assigned by management
  • Supervise clerical staff to ensure paperwork is processed accurately and provided to the customer in a timely manner
  • Establish and maintain a close working relationship with major Factory and Fleet Lease operations, including major banks, etc
  • Develop new commercial accounts through personal and phone contact with potential customers
Boston, MA
Assistant Commercial Accounts Manager
Boston, MA
Hills, Hoeger and Fritsch
Boston, MA
Assistant Commercial Accounts Manager
  • Ensures that team represents the Dealer Sales Lane at the location on sale days —promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, upsells products and services, etc
  • Works directly with customers onsite & via email & phone, to establish and maintain close working relationships, good rapport, and highest expectations of service with all commercial, dealer, specialty, and TRA accounts
  • Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
  • Assists manager in addressing any findings of unethical behavior and/or failure to adhere to the auction’s policies and procedures
  • Serves as the point person for resolution of customer issues at the location in partnership with Field Sales Team & Corporate Major Dealer and Commercial Accounts
  • Partners with managers from Operations, Recon, and other departments to address any issues related to readiness of vehicles
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
present
Detroit, MI
Commercial Accounts Manager
Detroit, MI
Luettgen-Batz
present
Detroit, MI
Commercial Accounts Manager
present
  • Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems
  • Review and verify information on block summary dealer handouts, expense summary and recap reports. Verify pre-sale and after-sale audit
  • Submit weekly account reports to the sales, operations and the general management, such as inventory status reports of aged, rejected and repurchased units
  • Provide weekly inbound volume expectations to the vehicle entry manager based on transportation data and sale lineup/client mix
  • Provide schedule of sale line-up to lot and recon managers for proper routing of vehicles, coordinating aged units first
  • Maintain and develop staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities
  • Counsel and discipline employees as necessary
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Oregon State University
Bachelor’s Degree in Business Administration
Skills Skills
  • Extensive product knowledge or the ability to obtain product knowledge
  • Ability to exercise judgement and to work independently
  • Comfortable utilizing up-selling techniques
  • Ability to work Days, Nights, Weekends, Holidays
  • Strong sales experience
  • Strong customer service skills
  • Ability to handle difficult customer situations
  • Strong verbal communication skills
  • Ability to apply mathematical formulas to calculate commissions and discounts
  • 2 years automotive parts sales experience
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15 Commercial Accounts resume templates

1

Preferred Commercial Accounts Inside Sales Account Mgmt Resume Examples & Samples

  • The principle responsibility of this new role is to take Dell’s transformation and parlay this message into generating opportunities for Dell Sales teams. Understanding the IT landscape within the Small & Medium Business vertical and what is important to these companies with a ‘customer first’ focus. Taking this information and correlating this to Dell’s solutions set so that our customers can achieve their goals. This role is transformational in nature, shifting from a traditional sales role to a true game-changer who is rewarded for uncovering opportunities on new Dell customers
  • Sell Dell products and services by responding to inbound or placing outbound customer call, determining needs, overcoming objections, and providing solutions
  • Provide technical expertise in hardware, software and services
  • Focus on developing new relationships with acquisition customers
  • Provide updated marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as the competitive posture of the company, and prepare activity and forecast reports as requested
  • Establish customer relationships with appropriate customer personnel such as purchasing, management, and end-users
  • Provide technical and administrative information and price quotes
  • Maintain awareness of market conditions and competitors' products and pricing
  • Maintain a strong desire to ensure our customers have a positive experience when working with Dell and ensure Dell’s brand increases
2

Account Executive Preferred Commercial Accounts Northwest Region Resume Examples & Samples

  • Responsible for growing business with targeted accounts in the Oregon, Washington and Alaska territories
  • Drives vertical expertise within the segment and facilitates feedback to the product group and business operations on customer requirements
  • Identify strategic accounts and convert to net-new buyers
  • Drive strategies to move customers through the relationship lifecycle to capture the highest share of customer lifetime value
3

Account Executive Preferred Commercial Accounts Resume Examples & Samples

  • Responsible for growing business with targeted accounts in the Indianapolis, IN territory
  • Bachelor’s degree or equivalent sales experience
  • 8+ years in IT sector selling enterprise based technology solutions
  • Providing end-to end account management
4

Account Executive Preferred Commercial Accounts Ca Resume Examples & Samples

  • Responsible for growing business with targeted accounts in the Southern California territory
  • Drive and execute market and account management activities, qualifying and developing sales opportunities, leading an account team and leveraging specialty resources and partners
  • Penetrate addressable whitespace in existing accounts
5

Commercial Accounts Manager Resume Examples & Samples

  • In-depth to expert knowledge of Everyday Banking products with a focus on commercial products and Business Banking Investment products
  • Basic to working knowledge of Business Banking Lending products, Cash Management products, Moneris & ADP
  • Introductory to basic knowledge Personal products including Everyday Banking, Lending & Investments
  • Position may require management of one or more Commercial Banking Officer - Deposits and would be accountable to provide managerial leadership to develop & sustain an effective team & coach subordinates to ensure business objectives are achieved
6

Inside Territory Executive French Markets Commercial Accounts Resume Examples & Samples

  • Be a key member and contributor to the EMEA Sales and Field Marketing teams
  • Develop and maintain in-depth knowledge of products and services, industry trends, and competition
  • Maintain current and accurate account and contact information within internal databases
  • Research accounts, identify key players, generate interest and obtain business requirements
  • Build and develop customer relationships for both opportunity engagement as well as longer-term cooperation with a strong track record in Remote Sales Management
  • Actively promote VMware’s suite of solutions, products and services to suspects, customers and partners (placing focus upon selected PowerPlay products)
  • Work closely with the Channel Ecosystem, leverage the scalability of partners and manage Ad+ opportunity registrations within territory
  • Engage proactively in X-sell / Up-sell sales activities which drive incremental VMware solution adoption amongst the existing VMware customer base
  • Successfully manage and overcome prospect objections
  • Update forecast and opportunity details within Salesforce.com to ensure accurate territory forecasts
  • Drive, control and take responsibility for the weekly sales forecast, paying specific attention to updating opportunity details within Salesforce.com, ensuring accurate territory forecasts
  • General territory admin duties special pricing forms, re-assignment management, customer/partner escalations
  • Ensure orders are placed correctly in the VMware Sales tool
7

Assistant Commercial Accounts Manager Resume Examples & Samples

  • Assigns inside and outside support responsibilities to teams in both Dealer Services & Commercial Accounts departments as appropriate for the location and ensures duties are effectively executed by team
  • Ensures that team represents the Dealer Sales Lane at the location on sale days —promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, upsells products and services, etc
  • Partners with department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re‐ran if needed
  • Works directly with customers onsite & via email & phone, to establish and maintain close working relationships, good rapport, and highest expectations of service with all commercial, dealer, specialty, and TRA accounts
  • Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
  • Assists manager in addressing any findings of unethical behavior and/or failure to adhere to the auction’s policies and procedures
  • Serves as the point person for resolution of customer issues at the location in partnership with Field Sales Team & Corporate Major Dealer and Commercial Accounts
  • Partners with managers from Operations, Recon, and other departments to address any issues related to readiness of vehicles
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
  • Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes and policies
  • Leads the education of Commercial and Dealer customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services, especially MMR to ensure Manheim sets realistic expectations on selling cars. Provide assistance and training in usage
  • Oversee TRA and Specialty functions ensuring positive customer relationships, focus on growth of business, successful sale execution, completion of quality repairs, and appropriate preparation of records for customer accounts
  • Coordinate and review customer files and account records with appropriate managers to efficiently monitor aged inventory and title delays
  • Respond to customer issues where the Administrator does not have the authority and escalate when necessary. Will also resolve overflow of issues when the Customer Account Manager is unable to respond in a timely manner
  • Supervise the work of commercial accounts staff by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures
  • Oversee and supervise clerical staff to ensure paperwork is processed accurately and provided to the customer in a timely manner
  • Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers
  • Support the development, deployment and maintenance of Department policies, practices and procedures
  • Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation services within the marketplace
  • Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels
  • Lead and work on strategic projects for the Operating Location for online transaction fulfillment
  • Works with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
  • Assist manager in maintaining and developing assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals
  • Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
  • Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support
8

Commercial Accounts Analyst Resume Examples & Samples

  • Responsible for implementing audit tools that will maintain integrity and accuracy of the Hub Data
  • Accurately and efficiently setting up new accounts in the CRM system
  • Accurately and efficiently link external syndicated data sources to internal customer meta data
  • Batch reassignment of accounts and opportunities based on organizational changes
  • Regularly perform database de-duping and cleanup procedures
  • Participates on project teams with the Hub team to prioritize requirements, enhancements and next generation deliverables specific to CRM systems and capabilities
  • Proven track record of leading large, integrated sales to large customers
  • Excellent organizational skills
9

Commercial Accounts Manager Resume Examples & Samples

  • Submit weekly account reports to the sales, operations and the general management, such as inventory status reports of aged, rejected and repurchased units
  • Counsel and discipline employees as necessary
  • Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers
  • Provide progress reports to sales staff and other managers as necessary to increase commercial business
  • Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
  • Enforce all company policies and procedures related to employee and customer conduct
  • Keep all contracts and auction manuals updated and available for employee use
  • Manage and direct the efficient movement, pick-up and delivery of commercial and consignment vehicles to and from the auction as requested by clients
  • Walk/Audit sale line with clients to ensure quality standards are met
  • Bachelor’s degree in Business Administration or equivalent preferred
  • Knowledge of local and State titling laws preferred
  • Experience in the automobile or Auction industry required
  • Strong communication and interaction skills required
  • Effective management, leadership and organizational skills required
  • Ability to sit, stand and walk for prolonged periods of time. Vision abilities required
10

Commercial Accounts Manager Resume Examples & Samples

  • Monitor & ensure that changes to vehicles are posted timely and accurately seeing to it that vehicle records are maintained in compliance with contract requirements
  • Establish and maintain close working relationships and good rapport with all commercial, dealer, specialty, and TRA accounts
  • Work with the Operations Manager and provide appropriate account information to monitor consignor's vehicle inventory and to coordinate vehicle controls
  • Provide progress reports to sales staff and other managers as necessary to increase business
  • Sets an example of professionalism and sincere appreciation for the business relationships that have been established among the dealers and the auction
  • Serves as the point person for resolution of customer issues at the location in partnership with Field and home office sales teams
  • Supervise the preparation of pre- and post-sale reports as required by consignor, and ensure work is completed accurately and timely, charges are correctly posted and records are maintained according to contract requirements
  • Ensures that team represents the Dealer Sales Lane program at the location on sale days —promotes services such as Manheim Certified, assigns run numbers, reps vehicles on the block, works “ IF” counter, “upsells” products and services, etc
  • Provide schedule of sales line-up to Operations and Recon Managers for proper routing of vehicles, coordinating aged units
  • Participate in trade shows representing the Auction and sharing information on Auction products and services
  • Provide reports on budget, sales and account activities
  • Maintain and develop assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with Market Safety Manager in support of all safety activities aligned with Safety Excellence
  • High School diploma or equivalent required. Degree in Business Administration or equivalent preferred
  • Experience in the automobile industry or the auction business preferred
  • Extensive experience building and maintaining internal and external client relationships through effective consultative sales techniques and approaches
  • Ability to foster productive and professional internal and external business relationships
  • Effective management, customer service, and organizational skills required
  • Knowledge of contract and title regulations required
  • Valid driver's license and a safe driving record
  • Good computer and software knowledge essential
  • AS400 experience preferred
  • 1-3 years management experience required
  • Ability to sit, stand and walk for prolonged periods of time
  • Vision abilities required include close, distance, color, and depth perception
11

Commercial Accounts Supervisor Resume Examples & Samples

  • Schedule and supervise the sale preparation for commercial accounts ensuring that accurate vehicle and account information is obtained
  • Monitor and make sure that changes to vehicles are posted timely and accurately and that vehicle records are maintain in compliance with contract requirements
  • Increase level of consignment with existing customers
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
  • Work in cooperation with safety leadership in support of all safety activities aligned with safety excellence
  • Review departmental performance against key performance indicators and metrics and develop
  • 1 - 3 years’ experience preferred in the automobile industry or the Auction business
  • Strong attention to detail needed
  • Frequently required to stoop, kneel, crouch, bend, squat and climb
12

Director of Commercial Accounts Resume Examples & Samples

  • Advanced knowledge of A/R, collections or Customer Support/Service organizations
  • Advanced knowledge of revenue cycle management
  • Experience leading new client transitions
  • Utilizes process and data to deliver results
  • Work independently across multiple priorities
  • Ability to Communicate at all levels of the organization including front line team members, executives and Client organizations
  • Leads through engaging and motivating others to action
  • Continuous Improvement / Six Sigma preferred
  • 4 year college degree in Business Administration, Finance, or Health Administration
  • 5 years call center/collections operational leadership experience across multiple locations and vendors
  • Direct leadership responsibility of +100 employees
13

Assistant Commercial Accounts Manager Resume Examples & Samples

  • High School Diploma or equivalent required; some college preferred
  • 1-3 years of previous management/supervisory experience or 2-4 years of customer service or sales support experience strongly preferred
  • Excellent leadership and supervisory skills
  • Excellent communication (written and verbal) and interpersonal skills required
  • Ability to work in a high performance, fast-paced team environment
  • Solid computer skills, including ability to use Internet and MS Office effectively
  • Ability to adapt to and work effectively within a constantly changing environment
  • Excellent customer service and problem solving skills
  • Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity
  • Vision abilities required include close, distance and depth perception
14

Commercial Accounts Resume Examples & Samples

  • Establish and maintain a good working relationship with commercial account representatives and their staff
  • Establish and maintain a close working relationship with major Factory and Fleet Lease operations, including major banks, etc
  • Schedule sale for commercial accounts after completion of the pre-sale reconditioning and required paperwork
  • Coordinate customer contact functions, such as redemptions, end of term lease, new car delivery and other customer inquiries
  • Supervise clerical staff to ensure paperwork is processed accurately and provided to the customer in a timely manner
  • Supervise the preparation of contracts, and pre- and post-sale reports as required by consignor
  • Follow up on aging vehicles and monitor and records their status until they are scheduled for sale
  • Verify that vehicle information is accurately recorded and vehicles are properly numbered for sale
  • Maintain post-sale paperwork and ensure records are complete
  • Develop new commercial accounts through personal and phone contact with potential customers
  • Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service
15

UC Specialist, Commercial Accounts, Halifax Resume Examples & Samples

  • Achieve defined sales objectives of Atlantic Sales team for next generation products leading with the Rogers Security portfolio of threat, vulnerability and compliance management
  • Qualify and develop opportunities that are identified directly, or by the Account Executives (AE) in line with Rogers long term growth strategy
  • Work strategically with the Account Executives, leveraging your knowledge to position Rogers security solutions, promote and win complex business in competitive situations
  • In conjunction with the Account Executives, create and execute strategic Customer Plans comprised of specific initiatives to achieve defined KPIs
  • Create innovative proposals and deliver strategic sales presentations, including Product demos, Solution presentations
  • Initiate and develop migration plans with legacy services customers to ensure a rapid and effective transition to Rogers next generation data services. Assist in timely execution of all contract renewals
  • Establish productive, professional relationships with key personnel in accounts, specifically at the executive decision making level
  • Clearly communicate the value of the solution to the prospective customer and promote the benefits of and endorse Rogers in collaboration with the AE. Thoughtfully differentiate Rogers against the competition in each opportunity
  • In the role of the Solutions Specialist, actively participate in discovery meetings, reviewing the customer’s technical requirements using a consultative approach. Be capable of looking beyond the Security portfolio to identify opportunities for a more complete customer solution leveraging Rogers Enterprise Grade Networks, Data Center and Cloud, Unified Communication and Collaboration solutions
  • Work closely with Account Executive & Solution Engineering to propose, design, price and close qualified opportunities. Leverage all Rogers resources to help with design and document the best possible Rogers solution(s) based on the customer requirements (business, budgetary and technical)
  • Ensure that all opportunities, processes and procedures are completed and tracked through Rogers CRM (Salesforce.com). Record/document all requirements and outcomes from meetings. Create quotations through Rogers CRM
  • Communicate the clients’ goals and represent their interests to internal teams. Provide regular two-way communication between the clients and teams to provide relevant representation and manage client expectations with respect to product solution, Rogers and Customer provisioning activities and reasonable provisioning timelines
  • Negotiate pricing to ensure profitable margins. Follow the process for escalation of non-standard pricing to internal executives as required
  • Successfully manage the transition of ownership to the Implementation team post sale and back to the Account Executive post project implementation
  • Review all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met
  • Research and prepare for all customer meetings
  • A track record of results in direct &/or indirect sales in multiple segments and verticals
  • A consistent overachiever who is results driven and customer focused
  • Experience or knowledge of the Information Security industry is highly desired
  • Any experience or knowledge of telecoms networking, data center and cloud and UCC solutions a plus
  • Consultative Sales individual who can complete business cases to support customers in the decision making processes
  • Proven ability to develop and foster senior-level relationships
  • Excellent presentation, negotiation, contract and organizational skills
  • An effective communicator in English, French being a plus, demonstrating poise and confidence with customers
  • Knowledge of the Atlantic Market
16

Commercial Accounts Associate Manager Resume Examples & Samples

  • Primary Customer Contact which includes: customer calls, meetings, fill, packaging, production, release schedules to customer, and on-site representative for customer
  • Responsible for Product Lifecycle from Forecast through Invoice Proofing which includes: forecast receipt and coordination of lot scheduling, logistics, ensure on time delivery (OTD) of API, customer consignment items and release of API for production, purchase order review, bulk allocations, OTD of batch and shipment of finished product and samples to customer
  • ERP transactions which includes: order Entry, Ship Notes, Bill and Holds and Invoice Proofs
  • Ensures meeting minutes, agendas and preparation for customer visits are done in a timely fashion
  • Follows up with the QA Product Specialist to ensure that incident reports are closed in a timely manner and acts as liaison between QA Product Specialist and the client
  • Consults and advises upper management of project status and reports issues that may affect ultimate results
  • Generate weekly/monthly reports, as required
  • Track customer document updates/changes, as required
  • Ability to perform independent work related to projects and/or routine activities
  • Ability to be an author for protocols or reports, or other non-routine activities
  • Ability to review reports, etc. for accuracy and logic
  • Ability to meet deadlines and work under pressure
  • Ability to effectively lead or work on a team to accomplish goals
17

Commercial Accounts Manager Resume Examples & Samples

  • Market new and renewal business including proposals and update profit and loss information
  • Answer clients and insurance companies' questions and needs by phone, mail, fax
  • Issue binders and certificates of insurance
  • Keep updated suspense, expiration lists, and maintain electronic and paper files
  • Request and process policies endorsements, audits, and cancellations including invoicing
  • Attend continuing education classes and seminars to improve insurance knowledge
  • High school diploma; college degree desired
  • Minimum of 1 year experience with Commercial Lines in an agency environment or 1 year Commercial Lines experience with a commercial insurance company, or completion of Insurance Development Associate Program
  • Must hold or be able to complete agent property and casualty license requirements
  • Knowledge of all commercial lines of insurance, company underwriting guidelines and agency's binding authority
  • Self starter
  • Creative with good oral and written communication skills
  • Time management skills
  • Ability to make informed decisions
18

Commercial Accounts Manager Resume Examples & Samples

  • Market new and renewal business including proposals and update premium and loss information
  • Answer clients and insurance companies’ questions and needs by phone, mail, fax, or email
  • Request and process policies, endorsements, audits, and cancellations including invoicing
  • Attend continuing education classes and seminars to improve insurance knowledge and management skills
  • Assist Supervisor/Manager including training of new employees
  • Account rounding and cross selling
  • Understand and be able to explain all lines of insurance
  • Knowledge of insurance company guidelines and agency’s binding authority
  • Self-starter, creative with good oral and written communication skills
  • High school diploma
  • Must hold agent’s property and casualty license
  • 5 years of insurance experience with Commercial Lines in an agency environment or insurance company or 3 years in CSR, CL II position or equivalent
  • CIC or CISR designation desired
19

Commercial Accounts Manager Resume Examples & Samples

  • Meet or exceed weekly, monthly and annual sales and service goals. Develop plans, with management, to achieve these goals and objectives. Develop new customers to meet sales goals
  • Strong sales experience
  • Comfortable utilizing up-selling techniques
20

Commercial Accounts Manager Resume Examples & Samples

  • Knowledge of all commercial lines of insurance, company underwriting guidelines, and agency binding authority
  • Ability to train other preferred
  • Minimum 2 years experience as a CAM I with Commercial Lines in an agency environment or insurance company or completion of Insurance Development Associate Program with 1 year experience in an agency sales support position
  • Must have Mississippi Property and Casualty license
  • CIC, ASI, CISR designation preferred
21

Commercial Accounts Manager Resume Examples & Samples

  • Help with effective operation of the parts area in order to exceed expected sales goals of hard parts to retail, and commercial customers. Strictly adheres to inventory control programs, in-stock standards, reduction in "outside" parts purchases through secondary vendors, and proper ordering and returning of "special order" merchandise
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
  • Communicate effectively in person, by telephone, or by using telecommunications equipment
22

Commercial Accounts Manager Resume Examples & Samples

  • Practice sound leadership to promote teamwork at all times
  • Ensure fast and friendly service is provided to Fleet Lease customers
  • Maintains a good relationship with external Factory reps and meets their requests on a timely basis
  • Ensure accuracy of reporting by staff
  • Ensure accurate records of arbitrations are kept for all accounts
  • Maintains an open communication with other departments within ADESA Vancouver
  • Responsible for coordinating sale line up and making sure inventory is handled in a timely manner. Inventory lists are reviewed and discussed with external factory reps. Responsible for the export of vehicles when necessary
  • Ensure inventory and sales transmissions are sent and accepted in a timely manner
  • Monitor Accounts Receivable for the department
  • Develop and train all staff in the department
  • Resolve all customer complaints in a friendly, courteous manner
  • Make sure department is properly staffed at all times. Control overtime hours
  • Supervision of all clerical reps in Fleet and E-business, including performance appraisals and progressive discipline
  • Ensures all staff are fully trained in duties and Responsibilities
  • Ensure customer’s Service Level Agreements and contracts are being met
  • Responsible for PRIDE audit requirements for Fleet and E-business
  • Supervise E-business staff to ensure vehicles are uploaded and sold in a timely manner
  • Responsible for ensuring all after sale reports are finalized and sent to appropriate companies
  • 3-5 years related experience
  • Proficient in Microsoft Office applications
  • Good knowledge of vehicle remarketing industry
  • Team player who can motive staff
23

Commercial Accounts Supervisor Resume Examples & Samples

  • Schedule and supervise the sale preparation for commercial accounts ensuring that accurate vehicle and account information is obtained. Establish and maintain a good working relationship with commercial account representatives and their staff
  • Schedule sale for commercial accounts after completion of the pre-sale reconditioning and required paperwork. Coordinate customer contact functions, such as redemptions, end of term lease, new car delivery and other customer inquiries
  • Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
  • 1 - 3 years experience in the automobile industry or the Auction business required
24

Manager of Commercial Accounts Resume Examples & Samples

  • Make regular, planned sales calls to all customers and utilize the assistance of factor representatives to make field calls in order to leverage the company's sales and/or service efforts
  • Bachelor's degree preferred in business administration, marketing, operations or similar
  • 2 years automotive parts sales experience
  • Must maintain a valid driver's license that meets the criteria under company policy
25

Commercial Accounts Assistant Resume Examples & Samples

  • Coordinates the inventory and sale of vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data to customers computer systems, selecting vehicles to be featured on the internet , generating sales agreements and determining vehicle line ups
  • High School diploma or equivalent with 1 – 3 years related experience preferably in a customer service environment
  • Proficient in Microsoft Office products, experience with AMS an asset
  • Excellent organizational, time management and prioritization skills with the ability to juggle demands and meet deadlines
26

Commercial Accounts Rep Resume Examples & Samples

  • Responsible for promoting and maintaining positive customer relations by responding to customer inquiries and solving problems
  • Responsible for communicating Company policy and procedures to customers as it applies to work situations
  • Respond to incoming alarm signals from commercial accounts; informing account subscribers of alarm activity by contact and or dispatching the appropriate response agencies
  • Completes alarm processing in accordance with departmental procedures
  • Properly document alarm handling procedures within the alarm screens
  • Responsible for making scheduling adjustments to subscribers open/close and holiday schedules
  • Complete automatic scheduled video guard tour rounds. Log and report findings as required
  • Respond to simultaneous alarm and video transmissions. Relay visual observations to subscribers and appropriate response agencies
  • Responsible for verification and updating of customer account information, log and update customer information as needed
  • Handle incoming calls to assist customers with monitoring issues as related to the account. Identifies customer problems and uses proper techniques and decisions to resolve
  • Understands and facilitates necessary escalation pathways with other departments and/or local branches to resolve customer issues
  • Responsible for account research and completing advanced updates to customer database to reflect accurate information
  • Communicate and implement Monitoring and Customer Service policies and procedures for daily goals and tasks
  • Respond to all Monitoring and Customer Service issues as related to the alarm system
  • Understands and facilitates necessary escalation pathways for reporting equipment and employee issues to appropriate supervisor and management staff
  • Performs all other duties and projects as assigned
  • Position requires weekend, holiday and shift work and may require mandatory overtime
  • Peer Training
  • Oversees the department if Team Lead, Supervisor, or management is not present on the floor
  • Knowledge and extensive understanding of Company products and policy/procedures required
  • Knowledge and understanding of state of the art technology for alarms/phones/gates
  • Knowledge of the company and how to utilize all company resources
  • Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), Internet Explorer, and MASterMind
  • Acquire and maintain a top-line knowledge and understanding of the general multi-family market and competition
  • Acquire and maintain extensive knowledge of all required computer programs, spreadsheets, etc. to insure a high level of customer support
  • Excellent communication, comprehension, and listening skills
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • High school diploma or General Education Degree (GED) and two to three years customer oriented experience, preferably in a call center environment; or must have successfully mastered all skills and responsibilities of Commercial Accounts Representative I & II
  • Some college preferred
  • Must have successfully completed the following
  • Multi-family dwelling Customer Support Training
  • EQ&D Advanced Open/Close training
  • EQ&D Telephone Etiquette Course
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Assistant Commercial Accounts Manager Resume Examples & Samples

  • Develop relationships with key representatives within Gasboy strategic accounts
  • Maximize revenue generation with existing strategic accounts by assisting with renewals processes and promoting additional products and services
  • Organize cross-functional teams, including product management, operations, engineering, service, sales, customer service, and 3rd party vendors to address customer issues
  • Maintain accurate and up-to-date Rolling Action Item Lists to drive execution of customer and organizational deliverables
  • Communicate and prioritize customer feedback on product features to marketing and product development resources
  • Coordination and communication of daily and weekly reports to management on strategic accounts
  • Documentation of customer information in Salesforce.com