Cloud Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the cloud support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Windler

Dejon

Windler

657 Valerie Ford

Chicago

+1 (555) 140 5564

657 Valerie Ford

Chicago

Phone

p +1 (555) 140 5564

Experience Experience

Los Angeles, CA

Macadmin, Cloud Support

Los Angeles, CA

Beer Group

Los Angeles, CA

Macadmin, Cloud Support

Manage daily support requests and long-term project work
Provide day-to-day macOS and iOS support focused on cloud applications and services
Improve and automate existing processes
Happiest when working on an eclectic team
Adept at managing your time well and prioritizing tasks
Help people focus on making incredible movies
An enthusiastic learner who enjoys the challenge of doing so on the fly

Chicago, IL

Cloud Support Specialist

Chicago, IL

Dach-Fahey

Chicago, IL

Cloud Support Specialist

Assisting with troubleshooting, performance monitoring, and tuning
Staying abreast of new cloud technologies by constantly learning and looking for training opportunities to enhance technical knowledge
Assist with leading problem resolution to root cause & take initiative in identifying and fixing broken processes
Managing and responding to incoming tickets and resource requests related to server VMs
Supporting VTM remediation by troubleshooting patching failures
Investigating VM crashes/outages from the virtual hardware perspective
Perform system provisioning and system upgrades

present

Los Angeles, CA

Cloud Support Senior Engineer

Los Angeles, CA

Kiehn, Rau and Muller

present

Los Angeles, CA

Cloud Support Senior Engineer

present

Performance Infrastructure computing and fine tuning of the hardware and software components
Plan, build and design Virtualization ( Hypervisor, Vmware, Cloud Management platform)
Vmware platform Installation and Data in resolving issues related to delivery networks
Installation/Configuration/Troubleshooting of Windows Server and Linux Operating system
Monitoring and calculating infrastructure storage
Performance Infrastructure computing and fine tuning of the hardware and software components for the performance enhancement of the service being offered to the customers through the applications hosted in the data center
Monitoring and managing vendor activities for project and support related issues

Education Education

Bachelor’s Degree in Information Science

University of Delaware

Bachelor’s Degree in Information Science

Skills Skills

Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage
Familiarity with Tableau
Advanced knowledge of the Teradata DBS
5-10 years of experience in managed, customer or professional services
Programming knowledge (C, C++, Linux shell scripting, etc.)
Proficiency with Teradata, Linux, Aster, Windows and networking
Advanced knowledge with Teradata, Linux, Aster, Windows and networking
2 or more TD Certifications
Teradata does not offer employment Sponsorship for this position
Familiarity with Hadoop

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15 Cloud Support resume templates

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IT Specialist for Cloud Support Resume Examples & Samples

Work closely with architect to perform the OpenStack environment hw/sw deployment
Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction
Identifies, analyzes, diagnoses, and repairs systems, products and customer issues
Performs preventive maintenance, site surveys, replacement, and modifications as needed or requested by customers
Uses a variety of hand tools, engineering specifications, to diagnose and repair units
Work on critical, highly complex customer problems that may span multiple OpenStack Cloud services
Effectively manage many different tasks simultaneously
Assist in improving and creating processes and procedures to improve quality and productivity in team
Interact with leading technologists around the world, apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Documents all service related activities, review documentation on new products for accuracy and usability
3~5 years of IT experience in Bachelor's degree or above
Background in customer engagement with a major professional services organization or within the services division of IT department
Familiar with Linux service, installation, configuration, daily operation, troubleshooting, log analysis. Familiar with Database maintenance or optimization
Familiar with regular network devices/equipment operations and configurations. Knowledge in network, security, TCP/IP. Certificate of RHCE/RHCT and CCNP/CCNA preferred
Experience in Development skill as MySQL/DB2, Java, Python, Tomcat or other Web service is preferred. Advanced skills with command-line tools and scripting languages like Shell, Python, Perl, Ruby or others
Extensive technical experience with virtualization and cloud technologies is plus, especial for OpenStack
Good team work and communication with other stakeholders. Passion for open source software, tooling, and automation
Good verbal and written communication skills in English
Bachelor or Higher with computer science or related major
3+ years relevant working experience and broad knowledge on IT infrastructure
Relevant IBM System x, WMvare virtualization, OpenStack, IBM Storage, Linux/Unix certification. ITIL/PMP is a plus

Virtualisation & Cloud Support Resume Examples & Samples

Monitor vFog/vmTurbo alerts
Daily SOD checks –3x24x7
Review pending CRs for capacity uplifts, start & mid shift
Undertake fully documented technically simple remediation tasks
Attend daily cloud calls
Answer user queries

Cloud Support Technical Engineer Resume Examples & Samples

Work effectively in providing the technical support/service to IBM CDL internal users and external customers
Provide technical support on Cloud infrastructures, include solution design, implementation, verification, optimization and troubleshooting
Provide the technical expertise to resolve the critical issues from users
Research and implement new practices, tools, and technologies to increase service availability, stability and reliability
Have experience in Linux/Windows operating system and related software/tools, such as PXE, DHCP, DNS, Nginx, Apache, LDAP, mysql, etc
Familiar with script development and windows domain management are plus
Have experience in Cloud Computing management, deployment and troubleshooting with VMware vSphere virtualization, Power VC, OpenStack, KVM/Zen/Hyper-V virtualization are highly desired
Familiar with System x server, IBM Power, Storages, SAN switch, network hardware setup and maintenance is a plus
Have passion for learning and innovation
Excellent communication skills, service consciousness and team collaboration
Bachelor degree or Higher, with computer science or related major, at least one year work experience
English: Fluent, excellent written and verbal English communication skills
Chinese mandarin: Fluent
Relevant IBM System x, VMware virtualization, OpenStack, IBM Storage, Linux/Unix and ITIL certification are plus

Cloud Support Technical Analyst Resume Examples & Samples

5 years plus experience and detailed knowledge of large-scale complex Internet-facing applications
5 years plus experience in Operating System Configuration, Maintenance, Tuning ,Troubleshooting
Must possess a very good hands-on troubleshooting experience including but not limited to
Server Performance Issues
Kernel Tuning,
Identifying CPU/Mem/IO bottleneck
Knowledge of the Unix Operating System and system administration best practices
Strong knowledge of LVM/File system/Volume Management, EMC Scale IO and Clustering
Superior problem solving skills
High work standards and high bandwidth for work

Cloud Support Specialist Resume Examples & Samples

1-3 years in a System Administration support role
1-3 years working knowledge and support of cloud computing and VMware Enterprise virtualization products
1-3 years supporting: VMware Infrastructure
1-3 years working knowledge of virtual technologies/concepts
1-3 years in Enterprise level infrastructure support
Understanding of Linux/Windows, Chef, automation tools
Knowledge of advanced virtualization techniques
Software / hardware configuration and operation problems across Linux and Wintel operating systems
Ideally a degree in a Computer science discipline or equivalent work experience. Demonstrable strong and consistent client management skills. Ability to work with tight deadlines, good planning and organization skills, a proven ability to meet and adapt to new challenges
Excellent communication skills, Team player, a positive, pro-active and self-motivating attitude and ability to operate across multiple discipline groups. An enthusiastic 'can do' approach
Bachelor’s Degree or relevant work experience required

Cloud Support Intern Estagiário Resume Examples & Samples

Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
Create knowledge documentation, perform knowledge sharing, moderate forums, etc
Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months)
Problem solving/analytical skills
No previous experience required

Cloud Support Team Manager Resume Examples & Samples

Success
Make the SAP and PS strategy meaningful for your team members through All-hands meetings, Coffee Corners and relevant performance goals
Provide goals for your team members which clearly show a link between their success and that of PS and SAP
Take larger topics covered in PS All-hands and ensure these are understood by your team members
Create best practices for your team in your own responsibility area helping PS move towards SWI
Leading work-packages within strategic PS initiatives
Accountability
Ensure achievement of both team KPI’s as well as overall PS KPI’s
Balance queue and incident management with training and development opportunities for your staff
Ensure compliance on all mandatory SAP and PS processes andtraining
Ensure development plans are documented in SuccessFactors and regularly reviewed with your team members
Provide clear and timely feedback to your employees regarding their performance and development
Teamwork
Organize mentoring and taking over of new tasks and projects in own team
Support GFM with regular alignment and execution of strategic goals for your product area
Regular alignment and ensure good cooperation with managers of all AGS departments (e.g. Product Support, IMS, Solution Support)
Overall 8+ years of relevant experience with demonstrated team management capabilities
Fundamental experience of and success with all key responsibilities of a Senior Position (e.g. technical experience, handling of escalations, etc.)
Indication of potential in further soft skills (leadership/people management/interpersonal skills)

Cloud Support Consultant Resume Examples & Samples

Participation in global projects around support processes, infrastructure requirements and quality assurance
Degree in Information Technology/Computer Science or similar areas or University Students expecting to graduate in the next two years
Proficiency with desktop software
Flexible approach to working in teams as well as environment
Advanced English, Spanish is an advantage
Prior Industry experience providing technical support for enterprise software

Manager, Aws Cloud Support Resume Examples & Samples

Field technical support inquiries from customers
Complete analysis and present periodic reviews of operational performance
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Make recommendations to customers about how new AWS offerings fit in their company architecture
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
The right person will be highly technical, analytical, and have experience managing technical teams
Must be passionate about the growth and success of AWS customers
Must have a record of driving projects to improve support-related processes and the technical support experience
The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance
Technical degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
Deep experience with AWS service offerings
Experience with web services
Past experience as a systems administration, network engineer, or software development engineer
Flexible work schedules (weekends and/or evenings when required)

Cloud Support Consultant Resume Examples & Samples

Passionate about learning new concepts and technologies
Excellent customer focus and communication skills, both oral and written
Experience in an IT related area, e.g. consulting/support/development job appreciated
Prior IT experience providing technical support for enterprise software

Cloud Support Team Lead Resume Examples & Samples

Own and drive various aspects of quality assurance from technical support team perspective
Monitor key network indicators like service levels, contact counts and quality metrics; establish quality metrics as needed
Maintain technical proficiency in all AWS products for training, mentoring, and customer interaction purposes
Assist with team coordination and customer communications during AWS critical launches and support events
Act as key member of the hiring team that hires and develops the best
Position based in North Dallas County, TX
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience
3+ years of experience mentoring/coaching
Experience as a Team Lead or in Technical Support Quality Assurance
Demonstrated examples of process improvement execution
Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
Demonstrated expertise in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
Open to working non-standard day schedule (no night shifts) including a Sun-Mon or Fri-Sat weekend

Senior Manager Scotiabank Cloud Support Resume Examples & Samples

Identify, document and drive automation opportunities to improve productivity
Manage projects within the area
Manage and supervise staff by setting meaningful performance objectives, monitoring and providing feedback on performance, provide counseling, coaching and arranging for formal training
Ensure audit controls are followed and establish new as required. Ensure best practices and procedures that are developed are shared globally
Establish, maintain and report weekly / monthly / quarterly / annual cloud provisioning and support metrics to support our ongoing processing improvements within the Enterprise Private and Public Cloud infrastructures
Provide support and guidance to the Cloud Support and Admin teams for the management of customer issues, special processing activities and follow up on outstanding issues ensuring closure
Demonstrate commitment to Scotiabank values and to the achievement of IT&S's business objectives
Bachelor's degree in Computer Science or the equivalent work experience
Knowledge of ITIL best practices and IT Operations management
Very comfortable working with a diverse set of stakeholders in both a flat and hierarchical organization
Excellent relationship building skills
Experience in coaching and developing tech employees
Experience in workforce planning or project management
Experience working in an agile, fast moving high tech environment highly preferred
Knowledge of training and development techniques, especially in a high tech agile environment highly preferred
Strong ability to influence
Strong and cooperative relationships with the Banks corporate functions and external vendors and third party service providers
Server Virtualiztion Technologies (VMware vSphere 5.x, VMware Update Manager and SRM, vCenter)
Experience with Cloud Management Platforms (VMware vRealize for on-prem and Azure and AWS for off-prem preferred)
SAN Storage Management, High Availability, and Disaster Recovery
ServiceNow (or equivalent) ITSM Suite
Microsoft Windows 2008/2012 System Operations and Administration
RHEL 6/7 System Operations and Administration
DBMS: SQL Server 2012/2014, PostgreSQL, Oracle, Mongo DB

Cloud Support Specialist Resume Examples & Samples

Provide technical assistance across the breadth of the Cloud Platform
Perform system provisioning and system upgrades
Assist with leading problem resolution to root cause & take initiative in identifying and fixing broken processes
Perform proactive analysis to help prevent exposure to known software issues
Perform system validation exercises
Interface with other team members inside and outside Cloud Operations, such as Customer Support, the Global Support Office, Engineering, Professional Services, etc
Work closely with IT Operations team to maintain performance and capacity at target operating thresholds
Adhere to all security policies, standards and procedures
Actively pursue & develop skill sets needed to maintain and support the Cloud platform
Maintain flexible work schedule
Participation in second level on-call support
Bachelor’s Degree in Engineering, Computer Science or equivalent
5-10 years of experience in managed, customer or professional services
Advanced communication skills, both verbal and written for interaction with peers, management, customers and other organizations
Advanced documentation skills
Advanced troubleshooting skills
Proficiency with Teradata, Linux, Aster, Windows and networking
Familiarity with the TD Ecosystem
Familiarity with Hadoop
Teradata does not offer employment Sponsorship for this position
2 or more TD Certifications
Advanced knowledge with Teradata, Linux, Aster, Windows and networking
Programming knowledge (C, C++, Linux shell scripting, etc.)
Familiarity with Tableau
Familiarity with Microstrategy
Familiarity with Protegrity
Familiarity with Informatica

Cloud Support Eng Resume Examples & Samples

3 years’ experience in a large-scale software development environment
Proficiency in Java, C/C++/C# or another high-level programming language
Experience with distributed operational health and performance monitoring systems
Manage directly assigned tasks, and on-call duties gracefully
Ability to work in a diverse team environment
Experience in Systems and Network Administration, DevOps or Site Reliability Engineering
Experience specifying, designing, and/or implementing system health, performance monitoring tools
Experience designing and/or implementing automated software testing, deployment and performance analysis systems
Experience conducting failure mode analysis in complex distributed systems
Experience conducting efficiency and duplication analysis across large organizations
Experience reviewing and refining design and architecture documents presented by partner teams for operational readiness, fault tolerance and scalability
Experience developing or furthering existing application and system management tools and processes that reduce manual efforts and increase overall efficiency
Ability to adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
Experience monitoring the health of fleets, automating system health, maintenance tasks, and reporting systems as needed
Experience with hardware load balancer administration, network optimization, or other related and demonstrable TCP-level experience

Cloud Support Team Resume Examples & Samples

Virtualisation VMware Specialist
Accountability for operational support relating to the global Virtualization and Cloud estate
Working as a part of a global IaaS support function for Cloud and Virtualisation with primary focus on Management framework encompassing maintenance, project, structured incident, change, problem, risk, capacity and performance management
The candidate is expected to be the escalation point for L1/L2 Teams as well as developing, managing and documenting processes for lower tier teams
Build and maintain strong relationships with peer organisations across support and engineering as well as the customer base (i.e. application teams)

Cloud Support Technician Resume Examples & Samples

Respond to customer requests and issues through a ticketing system and phone calls within response time SLAs, meet or exceed productivity metrics and CSAT targets
Work directly with Vonage Cloud Engineers & Architects to help reproduce and resolve complex customer issues
Assist in the configuration of backups, monitoring of cloud servers and services, and maintenances
Provide guidance and technical leadership to less-experienced technicians within the Advanced Operations Support Division
Assist CSM and L&D Team with writing ‘How To’ articles for Vonage’s internal customer knowledge-based environment
Provide subject matter training as requested by Operational personnel
Provide feedback to internal Vonage teams on how to improve our services
Accessible via a mobile device to support on-call rotation schedule
Cisco Certifications;CCENT, CCNA, CCNP
CompTIA Certifications; Cloud Essentials, Cloud +
Microsoft Certifications: MTA, MCSA-Office365,MCSA-Windows Server 2012, MCSA-SQL Server 2012, MCSE-Service Infrastructure, Skype For Business
Other Certifications: VMware, PMP
Juniper and Nutanix technologies
VoIP/Telephony, Unified Communications
CRM: Salesforce, Sugar, Remedy, etc
Common scripting languages (Bash, Perl, Python, Ruby)
Storage technologies (SAN, NAS, iSCSI, FC, RAID)

Cloud Support Technician Resume Examples & Samples

Provide telephone, email, and remote support to clients on hardware and software issues
Upgrade, configure, and maintain server/workstation operating systems to meet client requirements
Troubleshoot and conduct investigative research to solve customer reported issues
Manage ticket activity through CRM environment
Work with engineering to conduct client backup and recovery tasks
Participate in on-call rotation
Minimum three years in a help desk, phone support, or customer service environment
1-3 years’ experience with Server 2008r2 & 2012r2
1-3 years’ experience with networking and TCP/IP
1-3 years’ experience with MS Exchange, Active Directory, and DNS
0-3 years’ experience configuring and troubleshooting firewalls, routers, & switches
0-3 years’ experience with Virtualization Software & Hypervisors - VMware, Microsoft Hyper- V, etc
Experience with desktop and LAN/WAN environments- Windows workstation, MS Office, etc
Familiarity with Microsoft products, specifically Lync and SharePoint
A+\Network + \Security +
MCDST
MCITP –Microsoft Workstation, Server and\or Exchange – user administration
HDI-SCA or similar service desk agent certification
CITRIX
VMWARE\VCA
CCNA
Remote administration tools

Cloud Support Manager Resume Examples & Samples

Managing a group of Technical Support Engineers and the team's day to day 24x7 operation, all quarterly reviews, evaluations and career development
Managing critical customer issues, this requires on going communication with customers
Preparing and delivering training sessions and other presentations
Providing weekly quality reviews for team
Providing a weekly status report showing metrics
Identifying areas for improvement
Liaising with the development, operations, network and database teams and driving ticket resolution and SLA with these organizations
Experience managing a team of support engineers
Experience training lower level support staff
Experience establishing and improving procedures within a mission critical environment
Ability to do low level debugging and problem analysis by examining logs and running unix commands
Extensive experience with open source products
Knowledge of virtualization and AWS / SoftLayer
Experience using splunk and or ELK
Understanding of web technologies and technology stack
Understanding of business continuity, fault tolerant design, and fail-over architecture
Automation of production monitoring
Experience with configuration management systems
Experience as a support engineer
Experience writing scripts

Cloud Support Escalation Engineer Resume Examples & Samples

Bachelor’s degree or higher in computer science, engineering or relevant technology majors
Fluent in both oral and written English with excellent Communication skills, bilingual (Japanese or Korea) is big plus
Excellent analytical, trouble-shooting and problem solving abilities
Open and professional communication style
Fresh Graduate or Relevant work experience in enterprise or large scale software development, support or maintenance within 1-2 years

Cloud Support Escalation Engineer for Identity Resume Examples & Samples

Additional Technology Certifications preferred - Cisco, Novell, Unix, Security, etc. (desirable)
MCSE - Windows 2000 or 2003
Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas
Periodically lead triage meetings to share knowledge with other engineers and develop customer solutions. Consistently shares best practices with team members. Act as technical resource for broad and complex issues, and may be assigned as the go-to technical person to moderately strategic accounts. Able to develop and deliver "in depth" technical training to other engineers. Write complex technical articles for knowledge base
May assist in reporting software bugs and customer suggestions
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and other escalation resources when appropriate
May be required to travel on-site to an Enterprise Customer via a ROSS request to work directly with the customer to speed problem resolution and drive favorable customer satisfaction
Responsible for managing a relationship with these customers including thoroughly documenting case work, driving the quickest resolution possible to the customer's issues
Represent our client and communicate with Enterprise customers via telephone, written correspondence, or electronic service in regard to finding solutions for the most technically complex problems identified in Microsoft software products. Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product lines. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Use trace analysis and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs

Oracle ERP Cloud Support Consultant Resume Examples & Samples

Configure the Oracle Applications to meet client requirements, document application set-ups and communicate solutions to the client
Work with Oracle online support to research and resolve application issues
Manage multiple clients and issues
Experience supporting or implementing some or all of the following Oracle Applications: Supply Chain, Financials, Manufacturing, CRM or Projects
Experience with Oracle ERP Cloud applications
6-8 years of experience in a support or implementation role

Cloud Support Team Resume Examples & Samples

2+ years of experience in enterprise size financial organization preferred
5 years exposure to Cloud OpenStack
5 years experience and good knowledge of VMware ESXi 5.x, 6.x, VCenter
AWS Certifications and
Knowledge of Linux KVM, HP/Cisco server hardware, PowerCLI, PowerShell and/or Python

Cloud Support Senior Engineer Resume Examples & Samples

Performance Infrastructure computing and fine tuning of the hardware and software components for the performance enhancement of the service being offered to the customers through the applications hosted in the data center
Design and implement Ooredoo's infrastructure storage
Plan, design and maintain for OS platform, database and middle ware
Plan, build and design Virtualization ( Hypervisor, Vmware, Cloud Management platform)
Plan, build and optimize IT Service quality assurance platform
HP SM
HP Site Scope
HP BSM
HP TeMIP
Vmware platform Installation and Data in resolving issues related to delivery networks
Coordinate and verification with vendors for project and support related issues
Liaise with other department for IT infra , pro-actively resolve customers and subscribers
Concerns of all systems/service related issues and analyst health check tickets by using oracle data base
Supervising all kinds of testing before introduction the setup into production and non-production
3 years of experience VMware ESXi, vSphere, vCenter, vRealize Automation and vRealize Operations Manager
Experience in Blade Server,Storage,Network,Backup,Data Center
Installation/Configuration/Troubleshooting of Windows Server and Linux Operating system
Experience in SQL & Oracle will be an added advantage
B.C.S.c / BE (IT)/ BE(EC)

Procurement Cloud Support Analyst Resume Examples & Samples

Oracle SR Management
Testing – New Features and regression
Impact analysis and remedial action plan
Must have a minimum of 5 years of experience in an IT support role
Good understanding of the support processes associated with the Oracle Cloud platform
Experience with SQL and PL/SQL
Unix scripting, windows powershell scripts
Experience with Oracle procurement Cloud Offering

Escalation Engineer, Cloud Support Resume Examples & Samples

Linux/ Knowledge and experience (LPIC equivalent knowledge)
Networking (CCNA equivalent knowledge)
Storage knowledge and experience (Storage + equivalent knowledge)
Server Virtualization knowledge and experience (XenServer, KVM, OpenStack, or VMware)
Able to demonstrate in-depth troubleshooting to resolve or workaround issues including but not limited to; configuration, application, networking and performance
Current Microsoft Windows server and client Operating Systems
Diagnostic tools and utilities (performance, networking, debugging)
Linux certification or equivalent UNIX certification strongly preferred
Secondary certifications such MCSE Cisco CCNA, etc. are a plus
Familiarity with scripting languages (Python, VBScript, JavaScript, Perl, Bash, Kixtart, etc.)
Experience with database environments such as SQL
Experience with other Operating Systems such as UNIX and Linux
Manage case backlog in line within service level targets
Perform first line debugging and trace analysis, and internal reproduction of issues
Manage casework and customer communication through issue resolution
Collaborate with Engineering and Product teams to provide solutions including hotfixes
Deliver training to increase technical knowledge across teams
Provide feedback on wide-impact issues to Product Quality team
Work rotational “On Call”/ Weekend / Holiday Shift work when required

Service Cloud Saas Helpdesk Government Cloud Support Analyst Resume Examples & Samples

Ideally 1 to 2 years working in a SaaS Helpdesk environment
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
Work in a team environment
Coordinating, working with and following up on work performed by remote Teams

Macadmin, Cloud Support Resume Examples & Samples

Provide day-to-day macOS and iOS support focused on cloud applications and services
Manage daily support requests and long-term project work
Generate and update support documentation
Improve and automate existing processes
Deliver training on the use of cloud services at Pixar
Help people focus on making incredible movies
Experienced in macOS & iOS systems administration
Well versed in corporate IT, especially end-user support
An enthusiastic learner who enjoys the challenge of doing so on the fly
An excellent verbal and written communicator
Adept at managing your time well and prioritizing tasks
Top notch at troubleshooting but you also know when to “just reboot it”
Happiest when working on an eclectic team
Knowledge of JAMF’s Casper Suite
Administration and/familiarity with: Box, Duo, Google, Okta, Slack, Trello and Asana
Experience with Confluence, Windows/Linux, scripting with Python or Ruby, and enterprise cloud applications

Cloud Support Specialist Resume Examples & Samples

Partake in an on-call rotation, providing 2nd level support for TD Cloud systems
U.S Citizen
Advanced knowledge of the Teradata DBS

Cloud Support Services Support Associate IT Resume Examples & Samples

Proactive monitoring of virtual infrastructure for performance – escalating potential issues to immediate management
Storage and Server capacity reporting – Managing and generating capacity report for management review
Ability to demonstrate sound judgment and be able to prioritize assignments
Prepare and publish KPI (key performance indicator) reports
Entrepreneurial mindset
Self motivated learner
Strategic thought processes

Junior Cloud Support IT Resume Examples & Samples

Log monitoring – Scanning logs and generating reports for management review
Maintenance reporting – Managing and generating report of virtual systems patches and updates for management review
Solutions – Analyze solutions for problems and discuss with management
IT Generalist
Experience in maintaining production environments

Cloud Support Specialist Resume Examples & Samples

Bachelor’s degree in computer science or related technical field (or equivalent work experience)
3+ years software / IT experience
Obsession with product quality and making things better
Exceptional communicator with people across the spectrum of technical ability
A technical curiosity and desire to learn
Some experience with databases such as Postgres, MySQL or another database
Basic understanding of networking concepts (DNS, Subnetting, CDNs, etc.)

Big Data Cloud Support Analyst Resume Examples & Samples

Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience
Troubleshoot and resolve simple to highly complex technical issues related to Hadoop Administration, HDFS, Apache Hadoop, Map Reduce, RDBMS & related technologies such as Hive, Impala, NoSQL, Data Replication techniques, etc
UNIX administrative experience, Linux and Solaris (shell scripting a plus)
Experience in multi-tier architecture environment required
Fundamental understanding of computer networking, systems, and database technologies
Ability to speak confidently and communicate clearly with customer
Excellent verbal and written English language communications skills
Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the aggressive schedules required in a fast moving environment
4-7 Years of experience in any one of the below is preferred
Design / Development / Administration of Big Data Applications or Hadoop technologies
Working experience using RDBMS, NoSQL, Oracle R, Map Reduce Model, OracleLoader and Data Replication techniques
Working experience using HDFS, Cloudera’s Distribution including Apache Hadoop (CDH)
Experience with Hadoop and related technologies (examples- Pig, Hive,Impala, Scoop, Sparks, Fume, Oozie, FLume etc)
Administer, configure, monitor, patch, update, upgrade, deploy, provision Hadoop CDH
Knowledge of Networking protocols (TCP/IP)
Basic Operating System and Hardware knowledge
Knowledge of scripting languages (e.g.: shell scripting)
Understanding of the software development lifecycle

Cloud Support Senior Engineer Resume Examples & Samples

Performance Infrastructure computing and fine tuning of the hardware and software components
Monitoring and calculating infrastructure storage
Plan, design and maintain Operating System, Database and Middle ware and Virtualization
Plan, Build and optimization on IT Service quality assurance platforms such as HP SM, HP Site Scope, HP BSM, HP TeMIP
Monitoring and managing vendor activities for project and support related issues
Liaise with internal and external stakeholders for all systems/service related issues

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