Cloud Support Engineer Resume Samples
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Cloud Support Engineer Resume Samples
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AR
A Runte
Amani
Runte
7844 Sylvan Lodge
San Francisco
CA
+1 (555) 172 5113
7844 Sylvan Lodge
San Francisco
CA
Phone
p
+1 (555) 172 5113
Experience
Experience
Phoenix, AZ
Cloud Support Engineer
Phoenix, AZ
Boyle, Toy and Cummerata
Phoenix, AZ
Cloud Support Engineer
- Utilize DevOps methodologies and work with application developers to guide the development and implementation of Cloud applications, systems and processes
- Work closely with Enterprise Software Support Services and Professional Services resources to ensure proper escalation of casework
- Provide initial assessment and possible workaround of production issues
- Open to working one weekend day (Tues-Sat or Sun-Thurs). Support engineers working a weekend day typically from home that day
- Career development within AWS Support: We promote advancement opportunities including senior support engineer, SME, Team Lead, and Technical Account Manager
- Participate in incident management and communications, including follow-up with problem resolution post-mortem, and process improvement
- Perform the operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure
Phoenix, AZ
Associate Cloud Support Engineer
Phoenix, AZ
Dach-Hermiston
Phoenix, AZ
Associate Cloud Support Engineer
- Assist in incident management including problem resolution and tracking problems
- Managed and execute the forward schedule of change for changes which are both approved and documented
- Troubleshooting and performance maintenance virtual and physical servers in several geographically dispersed hosted data centres
- Maintain a good knowledge of IT technologies and developments
- Provide proactive communication to the customer base for wide scale service affecting problems
- Provide fast value-add responses to inbound tickets from customers, acknowledging receipt and providing next steps to the customer through both written and verbal channels
- Utilize monitoring tools to proactively identify problems with systems, applications, and networks
present
Los Angeles, CA
Senior Cloud Support Engineer
Los Angeles, CA
Brown Group
present
Los Angeles, CA
Senior Cloud Support Engineer
present
- You will help improve and streamline internal processes to make our work operationally efficient
- Development work targeted towards actively preventing customer pain
- Participate in 24x7 on-call rotation and work with global teams
- Work on critical, highly complex customer problems that may span multiple services
- Global technical escalation management to ensure customer success with Atlassian products
- Open to working one weekend day (Tues-Sat or Sun-Thurs)
- Work directly with service architects to help reproduce and resolve customer issues
Education
Education
Bachelor’s Degree in Information Science
Bachelor’s Degree in Information Science
Auburn University
Bachelor’s Degree in Information Science
Skills
Skills
- Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations
- Excellent written and verbal communication, negotiation and partnership skills - ability to stay resilient under pressure
- Strong analytical skills with ability to assess dependencies, risks, issues, etc
- Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives
- Broad technical knowledge of cloud, IT Infrastructure services, including security, directory services, identity management, network, systems, storage and storage gateways, databases, NAT,PKI, VPN, SSO, federation services
- Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events
- Knowledge of load balancing, clusters, building scalable systems
- Knowledge of databases (mysql, postgress, oracle, mongodb etc)
- Knowledge of system test performance paradigms in cloud environment
- Strong Linux command-line and deployment automation skills
15 Cloud Support Engineer resume templates
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1
Cloud Support Engineer Resume Examples & Samples
- Provide planning, communication, and reporting of day-to-day ticket metrics for daily huddles
- Provide Level 2 cloud infrastructure support for cloud across all environments operating in the Cloud
- Manage non-standard/complex major incidents, standard incidents, and service requests efficiently and expediently
- Ensure customer service satisfaction and enable continuous improvements
- Oversee higher complexity operational and preventive maintenance tasks
- Manage complex remedial and unscheduled urgent changes
- Accessible via a mobile device to support on-call escalations
- Participate in knowledge transfer – ensure timely and accurate communication of business objectives
- Promote and support an environment that encourages productivity, innovation, teamwork, and a high level of professionalism
2
Cloud Support Engineer Resume Examples & Samples
- Strong analytical skills with ability to assess dependencies, risks, issues, etc
- Solid understanding of technology governance process and policies
- Proven ability to work in a fast paced environment and manage multiple deadlines and priorities
- Excellent written and verbal communication, negotiation and partnership skills - ability to stay resilient under pressure
- Expertise in working effectively in teams – requires a track record of working cross-organizationally and with multiple stakeholders at varying levels
- Strategic thinker able to think conceptually and high degree of attention to detail
- Demonstrates resilience, persistence and flexibility in all aspects of Innovation Delivery
- Middleware/Applications (Redis, RabbitMQ, Tomcat, JBoss, WebSphere Application Server)
- Databases (Oracle, SQL Server)
- ITIL v3
3
Cloud Support Engineer Resume Examples & Samples
- Design and build multi-platform cloud automation for service interfaces and management processes using the latest Cloud native design principles
- Design and develop distributed automation modules that integrate with cloud service providers
- Plan and conduct technical tasks associated with the implementation and maintenance of automation solutions
- Conduct technical tasks associated with the maintenance of internal enterprise-shared virtualization infrastructure
- Maintain the Cloud infrastructure that comprises the hybrid cloud platform
- Assist with creating automated cloud services and application stacks
- Troubleshoot cloud services when problems arise, including network connectivity, storage and compute
- Perform the operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure
- Confirms with and abides by all regulations, policies, work procedures, instruction and all safety rules
- Other duties as assigned based on divisional needs
- Experience in deploying software to cloud computing infrastructure, preferably in SOA application, always following Cloud Native best practices
- Proven ability to use a wide variety of open source technologies and cloud services, (AWS and Azure are required)
- Ability to provide accurate ETA for software modules
- Proven understanding of code and script (PHP, Python, Perl, Ruby, PowerShell or Javascript)
- Multiple years of experience with cloud & infrastructure security
- Strong Linux command-line and deployment automation skills
- A solid understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks)
- Certifications in relevant technologies, methods, or platforms
- A commitment to best practices. (We’ll want your opinions on operational processes, DevOps, integrated deployment automation, and more)
- Broad technical knowledge of cloud, IT Infrastructure services, including security, directory services, identity management, network, systems, storage and storage gateways, databases, NAT,PKI, VPN, SSO, federation services
- This position is also bonus eligible
4
Cloud Support Engineer Resume Examples & Samples
- Desktop as a Service (DaaS)
- Software as a Service (SaaS)
- All services are delivered through the SITA-OBS Joint Cloud Infrastructure (JCI)
- SaaS products (Aircom Server Online and Workbridge) are delivered together with partner teams within SITA
- 7-10 years of working experience preferably in a Service Provider, IT or Telecommunication environment
- Experience in virtualized environments using VMware vSphere
- Experience in VDI solution based on Citrix Metaframe/XenApp
- Experience in Microsoft Windows server operations
- Experience in routing and internet protocols, LAN/WAN technologies, VPN, Firewalls, Security, Load balancing
- Published applications & desktops solution, preferably Citrix XenApp would be advantageous
5
Senior Cloud Support Engineer Resume Examples & Samples
- Responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers
- Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
- Work directly with service architects to help reproduce and resolve customer issues
- Drive customer communication during critical events and lead retrospective meetings
- Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
- Write tutorials, how-to videos, and other technical articles for the customer community and knowledge-base articles and keep them up-to-date
- Work on critical, highly complex customer problems that may span multiple services
- Participate in 24x7 on-call rotation and work with global teams
- Collaborate with cross functional stakeholders
- Provide mentor-ship and guidance to team members
- B.S or M.S in a technical field, such as Computer Science or Information Systems
- 7-10 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support
- Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
- Strong working experience with Java, Database and Unix/Linux and scripting skills
- A technical engineer, with extensive experience in solving challenging issues in high pressure environment
- Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
- Experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft Splunk, Logstash
6
Cloud Support Engineer Resume Examples & Samples
- Handle deployment and operation of Cloud enabled applications and services in AWS and Private Cloud infrastructure
- Utilize DevOps methodologies and work with application developers to guide the development and implementation of Cloud applications, systems and processes
- Deploy and orchestrate Docker and Kubernetes containers on a Cloud platform
- Employ DevOps and agile principles; utilize Jira, Jenkins and Ansible to enable CI / CD of various cloud applications
- Build AWS JSON templates
- Monitor and support day to day operations of cloud and legacy applications including tools such as Wily, ELK, Splunk
- Develop automation using scripting languages
- Handle critical operation tasks as well as on demand requests
7
Cloud Support Engineer Resume Examples & Samples
- 3 Years experience within a relevant technical position
- Bachelor’s degree in Information Science / Information Technology, Computer Science / Engineering or a related field
- Detailed understanding of
- Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
- Networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of AWS and Cloud Computing concepts (preferred experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks)
8
Cloud Support Engineer Resume Examples & Samples
- Experienced tuning Databases and Database Management Systems (particularly with storage backend)
- Understands the place and interaction between the DBMS and the whole OS and its subsystems
- Experienced with query analyzers and query tuning / slow query optimization
- Exposed to Virtualization (VMware, Xen, Hypervisor)
- Familiar with Amazon Web Services
- You know why you could never join a NoSQL club
- LI-AC2
9
Cloud Support Engineer Resume Examples & Samples
- Strong Linux or Windows system administrator skills
- Web security and compliance experience (e.g., Firewalls, IDS/IPS systems, DOS prevention and PCI, HIPAA, FIPS, etc.)
- Understanding of secure-cloud configuration, (CloudTrail, AWS Config, etc), cloud-security technologies (VPC, Security Groups, etc.) and cloud-permission systems (IAM)
- One or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc
- Luna SA certified Engineer
10
Cloud Support Engineer Linux Team Lead Amazon Web Services Resume Examples & Samples
- Drive changes that improve support-related processes. Identify and address any gaps in internal tools and processes
- Identify and address knowledge gaps, ensure common understanding across the team; Streamline cross-site processes and procedures
- Review cases and provide appropriate feedback to support engineers, coaching them on their customer interactions and troubleshooting
- Analyze previous customer cases to identify trends and customer pain-points to drive improvements
- Partner with our internal Training team to provide input on new service offerings, features, mentoring, and define general technical needs of the team
- Train new hires and team to ensure they have the right knowledge to help our customers
- Assist team with handling customer contact (case/chat/phone) as needed
- Act as an escalation point within our team
- Bachelor’s degree or at least four years of experience in a Technical Customer Service role
- Monitoring and/or Troubleshooting of
- Experience in a service desk or network operations environment
11
Cloud Support Engineer Resume Examples & Samples
- 5+ years of experience in a relevant technical position · Demonstrated proficiency in network administration (IPSec, DNS, BGP, Load Balancing)
- Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as openswan, openvpn, vyatta, racoon, quagga, Windows2008R2, and PfSense
- Experience configuring and supporting IPSEC-based VPNs and IPSEC-capable devices such as Cisco ASA, Cisco ISR, Juniper JUNOS, Juniper ScreenOS, Yamaha, Fortinet, Sonicwall, Checkpoint, and Palo Alto
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
- Systems administration experience (Linux and/or Windows Servers)
12
Cloud Support Engineer Amazon Web Services Resume Examples & Samples
- Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
- Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues
- Knowledge of Cloud Computing concepts
- Experience with database administration
13
Cloud Support Engineer Resume Examples & Samples
- Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field or relevant working experience
- Systems administration in Linux/Unix or Windows
- Networking (DNS, TCP/IP)
- Open to working one weekend day (Tues-Sat or Sun-Thurs). Support engineers working a weekend day typically from home that day
- Excellent oral and written communication skills – customers contact us via calls, chats, and email
- Demonstrated proficiency in network administration (DNS, BGP, Load Balancing)
- Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga, Windows2008R2, and PfSense
- Experience configuring and supporting IPSEC-based VPNs and IPSEC-capable devices such as Cisco ASA, Cisco ISR, Juniper JUNOS, Juniper ScreenOS, Yamaha, Fortinet, Sonicwall,
14
Cloud Support Engineer Devices Resume Examples & Samples
- Exposure to Virtualization (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, VPC, VPN, Direct Connect, Route53
- Expertise with IPsec and SSL VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
- Experience with various routers and firewall appliances from: Cisco, Juniper, SonicWALL, Checkpoint, Watchguard, Palo-Alto, etc
- Certification: CCNA R&S or Security, CCNP R&S or Security or equivalent
- Strong knowledge with BGP (preferred) or any other dynamic routing protocol
- Experience with OpenSWAN and OpenVPN
15
Cloud Support Engineer Resume Examples & Samples
- PHP
- Customer service experience / strong customer focus
- Self-starter who is excited about learning new technologies on a daily basis
- Experience with iperf, MTR, traceroute, dig
16
Cloud Support Engineer Resume Examples & Samples
- Experience in at least one of the following languages: Java, .NET, Node.js, PHP, Python, Ruby
- Familiarity with 1 or more version control (Git, Perforce, SVN, TFVC)
- Chef/Puppet experience or DevOps background
- Demonstrated proficiency in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing)
- Open to working shifts (morning, mid-afternoon, or evening; M-F, Su-Th or Tu-Sa)
17
AWS Linux Cloud Support Engineer Resume Examples & Samples
- Define and/or refine hardware requirements and selected designs, balancing raw up-front dollar cost with operability and TCO, from the data center infrastructure up specify and participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation
- Demonstrated proficiency in Linux, hands on and related debugging
- Minimum of two years support engineering or system admin experience
- Experience running services on Linux/Unix
- Some programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
18
Cloud Support Engineer Resume Examples & Samples
- 2+ years of experience in a technical position
- Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga
- Open to working shifts (morning, mid-afternoon, or evening)
19
Cloud Support Engineer Resume Examples & Samples
- 3 + years of experience in a technical position
- Experience configuring and supporting IPSEC and SSL VPNs on routers/firewalls from major vendors (Cisco, Juniper, Checkpoint, Brocade etc.)
- Deep understanding of IP Networking (TCP/IP, IPSec, OpenVPN, DNS, HTTP, SSL/TLS, BGP, SMTP)
- Troubleshooting skills at multiple levels of complexity
- Experience with load balancers, proxies and/or web applications (Apache, Nginx HAproxy or IIS)
- Knowledge of AWS and Cloud Computing concepts (preferred experience with AWS Elastic Load Balancing, AWS Virtual Private Cloud or AWS Route53)
20
S-cloud Support Engineer Resume Examples & Samples
- Learn, use and create groundbreaking technologies
- Experience a wide variety of common and proprietary technologies used in a distributed system
- Use your expertise of data analysis on one of the biggest dynamic data sets in the world
- Build and enhance tools to better diagnose and solve customer issues
- Write tutorials, technical articles and runbooks on best practices and how to operate S3
- Assist security teams with performing routine audits and patch systems
- 2+ years in a Technical Support, System Engineering or Developer role working with Web applications
- Bachelor’s Degree in Computer Science or a related field, or relevant work experience
- Overall understanding of cloud architectures - web servers, load balancers, DNS, routing, web requests, networking
- Systems administration experience (Linux or similar)
- Able to automate processes using scripting languages
- Understanding of Web services (SOAP, REST, WSDL, XML) or supporting sites using API and SDK integrations
- Previous experience with configuration management (e.g. automated provisioning and remote configuration of software, hosts and/or network devices)
21
Cloud Support Engineer Resume Examples & Samples
- 5+ years of experience in a relevant technical position
- Strong knowledge of networking and routing protocols (BGP, OSPF, DNS, TCP/IP, IPSEC)
- Demonstrated proficiency in networking principles (routing, switching, load balancing etc.)
- Some programming / scripting experience (Bash, PowerShell, Java, Perl, Ruby, Python)
- Experience configuring software-based IPSEC and SSL based VPN solutions
- Experience configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc
22
Cloud Support Engineer Resume Examples & Samples
- Strong Linux system administrator skills
- Strong skills in one or more of following
- · MS-SQL
- · MySQL
- · Oracle
- Db performance tuning and troubleshooting
- Experienced setting up monitoring / alarming for production DB environments
- Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
- ETL experience in managing data workflow jobs
- Technology-related Bachelor’s degree or equivalent work experience
- Strong multi-tasking skill
- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
- Monitoring / Troubleshooting tools
23
Cloud Support Engineer Resume Examples & Samples
- Elastic Compute Cloud (EC2)
- Simple Storage Service (S3)
- Auto Scaling
- Elastic Load Balancing (ELB)
- CloudFront
- Virtual Private Cloud (VPC)
- Experience as a Sys Admin in Linux/ Unix
- Fluent in DNS, DHCP, TCP/UDP, IP addressing
- Virtualization and/or cloud computing experience
- Good understanding of security best practices
- Impeccable communication skills to successfully engage with customers
- Previous experience in a support role with proven customer satisfaction
- Troubleshooting skills at many levels of complexity
- Ability to work either on Sun-Thu or Tue-Sat schedule
24
Cloud Support Engineer Resume Examples & Samples
- 5+ years experience programming in at least two of: Python, Java, C, Ruby, Perl, PHP
- Have a comfortable understanding of Linux and networking protocols such as HTTP, DNS, TLS
- Have used AWS or similar solutions to drive automation
- Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
- Have worked on highly concurrent, high throughput systems with knowledge of distributed systems
- Experience mentoring more junior developers
- Experience with mission critical, 24x7 systems
- Understanding of Linux fundamentals
- Excellent understanding of networking protocols
- Graduate degree in Computer Science, Computer Engineering or related field
25
Cloud Support Engineer Developer & Mobile Services Resume Examples & Samples
- Knowledge of client/server and distributed systems architectures
- Experience scripting or developing in at least one of the following languages
- .NET (C#)
- Javascript
- Strong multi-tasking skills
26
Cloud Support Engineer Resume Examples & Samples
- Must have demonstrated expertise in the below areas
- Big Data (Hadoop, Map/Reduce, etc.)
- Databases (MySQL, Oracle, MS SQL Server, etc.)
- Virtualization (OpenStack, Xen, KVM, etc.)
27
Linux Cloud Support Engineer Resume Examples & Samples
- Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
- Demonstrated excellent oral and written communication skills
- Proficient in speaking and writing the English language
- Open to working weekend shifts as needed (no after hours or on call shifts)
- Open to working non-standard schedule including a Sun-Mon or Fri-Sat weekend. (no night shifts or after hours on-call work)
28
App Services Cloud Support Engineer Resume Examples & Samples
- Or 5+ years of experience in a technical position
- Passionate about customers and new technology
- Experience in at least one of the following: Java, .NET, API, Node.js, PHP, Python, Ruby
- Demonstrated expertise in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing)
- Experience working with storage, server and network infrastructure life-cycle management including design, provisioning, administration, maintenance, secure data backup, patching and troubleshooting
- Experience working data in storage (RAID, SAN, NAS)
- Open to working one weekend day (Tues-Sat or Sun-Thurs). Support engineers working a weekend day typically do so from home
29
Cloud Support Engineer Resume Examples & Samples
- Experience with services based on REST APIs
- Experience developing in at least one of the following languages
- Experience of Mobile and Cloud based application architectures
- Prior working experience with AWS Services in the mobile space
- Detailed knowledge of networking protocols: DNS, HTTP, SSL, TCP
- Exposure to App Analytics
30
Cloud Support Engineer Resume Examples & Samples
- Fluency in both written and spoken Japanese language
- Open to working shifts (7am-3pm, Su-Th or Tu-Sa)
- Experience working with customers
31
Cloud Support Engineer, Security Resume Examples & Samples
- 3+ years of experience in technical positions
- Network Essentials - understanding of the various layers, TCP/IP, DNS, etc
- Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript, etc)
- Customer service experience/Strong customer focus
- Knowledge of Cloud Computing concepts – virtualization, networking, storage, etc
32
Cloud Support Engineer Resume Examples & Samples
- In depth experience administering one or more of following
- Knowledge and experience maintaining large networks (Routers, Switches, Firewalls)
- Experience working with large Cloud platforms or Virtualisation platforms(AWS, Azure, VMware)
- Experience working in Large Enterprise, Public Sector, or with vendor managing, and/or maintaining large scale Enterprise systems
- Experience managing full application stacks from the Operating System up through Front End applications
- Scripting / Programming experience in database related fields
33
Cloud Support Engineer Resume Examples & Samples
- Required to support an on call 24 x 7 cloud Production Environment supporting and administering CPE products & Services involving platform technologies like AWS, Openstack, Azure, Hadoop, Grafana, Kibana, LDAP, Scalr, DNS, Influx DB, Rabbit MQ, Nagios, Zabbix, etc
- Required to support Production Hardware for CPE platforms and services
- Manage with Enterprise Change, Incident, Problem Management workflows – Act as Change Manager, Incident Commander and Drive Problem Resolution & Restore of Service
- Administering and troubleshooting customer-facing, high-availability, large scale environments – Systems, Networking and Applications
- Setting up Monitoring & Alerts for all Production Environments & Services
- Automation, Scripting & Tooling of Production Environment
- Respond to Security Events
- Drive Production Readiness for NPI and Customer Launches
- Responsibilities include supporting Lifecycle management of the tools and frameworks used to deliver and manage CPE's private and hybrid cloud infrastructure and all of its services
- Ability to root cause sources of instability in a high-traffic, large-scale distributed system
- Proficient in either Bash, Python, Go
- Experience with Cloud Computing platforms (particularly OpenStack and AWS)
- Deep network & SDN analysis experience is a plus
34
Cloud Support Engineer Resume Examples & Samples
- Impeccable communication skills to successfully engage with customer
- Strong Logical thinking and troubleshooting skills
- Deep Understanding of TCP/IP, DNS, HTTP, SSL/TLS, BGP, VPN
- Open to working 1 weekend day as part of an offset 5-day week (Sun-Thu or Tue-Sat)
35
Cloud Support Engineer Worksuite Resume Examples & Samples
- Experience with Windows Server, Active Directory and basics of server administration
- Experience supporting a VDI environment or SOE (Microsoft and/or Citrix XenApp, XenDesktop)
- Advanced knowledge of TCP/IP, DNS, DHCP, IP addressing, web apps and mail flow
- Broad experience analysing, troubleshooting, and providing solutions for technical issues
- Strong multitasking skills, and experience at dealing with competing priorities
- Solid understanding of virtualization and cloud computing concepts
- Ability to work either Sunday – Thursday, Tuesday – Saturday or Monday to Friday with a rotating Weekend day schedule
- PowerShell scripting and Desired State Configuration exposure
- Experience at managing Office 365, Exchange Server and/or SharePoint
- Amazon WorkSpaces, WorkDocs or WorkMail exposure
- Ability to gain Australian Security Clearance (NV1 or NV2)
36
Cloud Support Engineer Resume Examples & Samples
- Strong multitasking skills
- Motivated and excited to be learning new technologies every single day
- Good understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCP
- Exposure to security concepts and standard methodologies
37
AWS Security Cloud Support Engineer Resume Examples & Samples
- Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
- Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc
- Ability to multi-task in a fast-paced environment
- Cloud hosting experience (AWS)
- Expertise with iperf, MTR, traceroute, dig, packet capture tools
- Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML Federated Identity, RBAC, authentication & authorization solution etc
- Logging, monitoring and response concepts and technologies for cloud networks, corporate networks and hosts in all environments
- Experience working with Hardware Security Models
38
Cloud Support Engineer Diploma Student Resume Examples & Samples
- Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters
- Provide consulting for customers on procedural issues and queries
- Sound language skills in English and Japanese languages
- Excellent interpersonal and communication skills (oral/written)
- Good knowledge in computer network, cloud computing and mobile technologies etc. will be a plus
- Self-motivated and goal achiever without close supervision
- Previous internship or working experience on a customer facing position is a plus
39
Cloud Support Engineer Resume Examples & Samples
- Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems analysis, systems design, security test and evaluation, certification and accreditation, systems hardening, vulnerability testing and scanning, incident response, disaster recovery, and business continuity planning and provides analytical support for security policy development and analysis
- Architect solutions to provide a framework for DevOps and Microservices using relevant technologies and processes
- Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
- Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications
- BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience
- Knowledge and experience of development in : Java, Mobile (REST API ...), Messaging , API Catalog, Security
- Deep knowledge of the following
40
Senior Cloud Support Engineer Resume Examples & Samples
- Designs and develops new systems, applications, and solutions for external customer's enterprise-wide cyber systems and networks
- Integrates new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis of cyber security features and relates existing system to future needs and trends, embeds advanced forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration and testing issues
- May interface with external entities including law enforcement, intelligence and other government organizations and agencies
- Work with the service area director to provide technology support related to delivering next-generation distributed applications and delivery frame works and workflows using a variety of tools Docker, Kubernetes, Mesos, Ansible, Red Hat Enterprise Linux (RHEL) Atomic, and OpenShift
- Help define DevOps best practices/tools in areas such as continuous integration/ continuous deployment, environment automation, security scanning, release automation, virtualization, infra as a code, metrics tracking
- Architect solutions to securely develop and manage the lifecycle of mobile applications
- Lead, engage and participate in a community of Cloud, PaaS and DevOps engineers and practitioners to build a strong sense of community and provide meaningful corporate reach back
- BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience
- Strong human relations skills to select, develop, mentor employees
- Strong ability to manage multiple programs, handle multiple assignments simultaneously, and switch between assignments quickly
- Hands on experience designing CI/CD tool chain, PaaS, and enabling DevOps in a cloud environment
- Knowledge and experience of development in : Java, Mobile (REST API .. ), Messaging , API Catalog, Security
- Knowledge of federal security standards such as FedRamp, Fisma and SRG
- Knowledge of and experience with Mobility development framework (FeedHenry, REST-API, etc )
- Strong ability to manage by influence
41
Associate Cloud Support Engineer Resume Examples & Samples
- Provide technology support related to delivering next-generation distributed applications and delivery frame works and workflows using a variety of tools Docker, Kubernetes, Mesos, Ansible, Red Hat Enterprise Linux (RHEL) Atomic, and OpenShift
- Support framework for DevOps and Microservices using relevant technologies and processes
- Support DevOps best practices/tools in areas such as continuous integration/ continuous deployment, environment automation, security scanning, release automation, virtualization, infra as a code, metrics tracking
- Strong Working knowledge of Public cloud administration (AWS, Azure, GCE)
- Performs technical planning, system integration, verification and validation, evaluates alternatives including cost and risk, supportability and analyses for total systems
- Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal
- BS or equivalent + 0 yrs experience
- Exposure to security tools like Fortify, Nessus
- Exposure to distributed file systems (e.g. HDFS)
- Exposure to Quality Management tools like Sonarqube
- Exposure to PAAS technologies (Openshift, Cloud Foundry, etc.)
- Knowledge of network architecture (routing, load balancing, firewalls, VLANs)
- Hands on experience using CI/CD tool chain and DevOps in a Cloud environment
- Knowledge of the following
42
Cloud Support Engineer Resume Examples & Samples
- Knowledge, skills and abilities of RedHat Enterprise Linux v6.x/7.x Operating System
- Knowledge, skills and abilities of RedHat Enterprise Linux Virtualization Technology
- Knowledge, skills and abilities in automated deployment and configuration tools for RedHat Enterprise Linux
- Knowledge, skills and abilities in using RedHat Satellite
- Knowledge, skills and abilities to Administer/Optimize/Secure RedHat Enterprise Linux v6.x/7.x
- Provide technical expertise on WebSphere, ColdFusion and Apache software with configuration issues on the distributed Red Hat Enterprise Linux environment
- Knowledge, skills and abilities of the architecture of Platform as a Service (PaaS) infrastructure based on Docker and Kubernetes
- Knowledge, skills and abilities of the architecture of Platform as a Service (PaaS) infrastructure in a “hybrid” Cloud environment
- Knowledge, skills and abilities to create custom Docker Containers
- Knowledge, skills and abilities to manage Image repositories in support of Docker Containers
- Knowledge, skills and abilities to deploy a Platform as a Service (PaaS) solutions based on Open Source Software and Industry best practices
- Knowledge, skills and abilities to Automate Docker Application builds using industry standard tools
- Knowledge, skills and abilities to Automate the creation of Platform as a Service (PaaS) infrastructure using industry standard tools such as Ansible and Red Hat CloudForms
- Knowledge, skills and abilities to troubleshoot and resolve problems and issues within a Platform as a Service infrastructure
- Communicate with designated SSA personnel by phone and email concerning the details of the issue, expected resolution, and root cause analysis
- Have the ability to research problems and contact and escalate issues with Oracle or other third party hardware and software providers
- Provide technical support during a disaster recovery exercise or in the event of an actual disaster at either the SSC or NSC
- Bachelor's degree or equivalent combination of education or experience
- Nine or more years of cloud, solutions, applications or related experience
- Experience working with industry and/or company developed technology
- Experience working with Catalyst and/or equivalent customer or vendor mandated technology
- Experience working within a business environment, business industry and competitor products and services
- Experience working with appropriate cloud technologies, programming languages and scripting, operating systems, product-line hardware and software
- Experience working with the architecting, designing, documenting, building and troubleshooting of complex solutions
- Experience working with the deployment of enterprise wide tools for large, complex organizations
- Experience working with various tools such as vCenter Operations, EMC Virtual Storage Integrator, Zenoss and Spectrum
- Experience working various networks protocols, platforms and applications such as DNS, BMC and Oracle
- Experience working with project management plans and methodologies
- Strong creative thinking, problem solving, planning, time-management, project management and organization skills to balance and prioritize work
- Ability to handle multiple tasks simultaneously and switch between tasks quickly
43
Cloud Support Engineer Resume Examples & Samples
- Bachelor’s degree or equivalent work experience required
- Minimum 2 years relevant experience in a Support / Operations role
- Minimum 2 years Quality Assurance experience
- Minimum 2 year mentoring/leadership experience
- 4+ years as primary contributor to organizational Quality Assurance with direct impact to customer satisfaction
- Experience as a team leader, providing general coaching and direction
- Experience supporting large, Enterprise customers in an Operations environment
- Programming / Scripting
44
Cloud Support Engineer Resume Examples & Samples
- Working knowledge of all NOC monitoring tools
- Provide first level 24x7x365 escalation support for NaviSite, NaviCloud customers
- Answer customer calls and provide high level of service
- Assist customers to correctly identify the source of their problems and troubleshoot
- Technical knowledge and proficiency with Windows, Unix, Linux, AIX & AS400
- Maintain a good understanding of all NOC processes and implement them appropriately
- Document all calls and equipment issues with a high degree of detail
- Be alert to all NOC tools and respond quickly to the events they generate
- Use a variety of tools (nslookup, ping, traceroute, browser, etc) to quickly verify reported events
- Use remote administration software (Terminal server, Remote desktop, Telnet, etc) to verify and correct reported events
- Monitor all production networks, servers, applications and services through a centralized monitoring console
- Excellent analytical, problem-solving and technical troubleshooting skills
- Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations
- Experience on ITIL and Service Management concepts primarily Change, Incident and Event management
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Cloud Support Engineer Resume Examples & Samples
- Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position
- 4+ years of experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration
- Experience with Linux or Windows system administration
- Experience with web-based services and applications
- Knowledge of client/server and distributed systems / Cloud architecture patterns
- Experience scripting (i.e. bash, Python, PowerShell etc.)
- Experience with AWS S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, and Snowball
- Experience troubleshooting filesystem, block, and object storage
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP
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Cloud Support Engineer for Hana Cloud Platform Resume Examples & Samples
- Address the customer/internal issues timely, responsibly, care and in compliance with contractual obligations
- Collaborate with development teams - from the earliest stage of product design and development to deployment and troubleshooting
- Collaborate with L1 support and clients to ensure required information for root cause analysis and troubleshooting is at place
- Solve complex problems and constantly improve supportability of the products
- Develop the necessary tools/automations that will help in faster issue identification and resolving
- Educate and onboard new colleagues joining the team
- You are highly motivated to deliver world’s best service
- You are looking for opportunities and solutions instead of problems
- You are not afraid and find enough time to dream and most importantly chase your dreams
- You’re automation fanatic! And same for supportability!
- You think of hard and complex support situations as opportunities to learn
- You follow industry trends and constantly think and re-thing how to put this in practice
- You love software and you’re in crush love trio with PaaS and IaaS
- You know java, bash, read and debug code
- You’re fast learner and even if you don’t know anything you grasp the opportunity to learn and apply
- You hold BSc degree in Computer Science or related technical field
- You are responsible and act responsibly
47
Senior Cloud Support Engineer Resume Examples & Samples
- Atleast 5 years experience in hands-on production administration of large system environment
- Experienced in writing scripts
- Knowledgeable in using and navigating within a Linux environment
- Ability to do high level debugging and problem analysis by examining logs and running unix commands
- Demonstrated experience with open source products
- Knowledgeable in how Domain name Service (DNS) works
- Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer
- Experience using Splunk and or ELK
- BS/MS or equivalent in computer science or electrical engineering
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French Citrix Cloud Support Engineer Resume Examples & Samples
- Provides technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access
- Performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from technical leads and/or management
- Participation in a 24x7 on duty rotation is required
- Must possess a Degree/Dip in Science, Computing, Information Systems or equivalent experience
- Possesses good problem solving and analytical skills
- Are passionate about technology and naturally curious about cloud-centric virtualized world
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Citrix Cloud Support Engineer Resume Examples & Samples
- Want to work on diverse products, each requiring different technologies, methodologies and approaches to troubleshooting
- Love to continuously learn and improve through external/internal courses, mentoring or on-the-job training
- Are passionate about technology, and what the future holds in this cloud-centric virtualised world
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German Citrix Cloud Support Engineer Resume Examples & Samples
- Publishes articles on moderately complex technical support issues in Citrix's Knowledge Centred Support systems and reviews others' articles
- At least one year of experience in a technical customer support environment or field experience
- Ability to understand technical issues and apply technical concepts
- Ability to work both independently and well with others
- Outstanding problem-solving skills with an eye for details and the desire to problem solve
51
Cloud Support Engineer Resume Examples & Samples
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience
- Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as OpenSwan, Openvpn, Yyatta, IPsec-tools/racoon, Quagga, Windows2008R2, and PFSense
- Excellent network analysis fundamentals and robust troubleshooting skills including Iperf, MTR, Routing Protocols, SSH, Network Monitoring and other Troubleshooting tools
- Open to working weekend shifts (Tuesday-Saturday or Sunday-Thursday, 7AM or 10AM start times)
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Cloud Support Engineer Resume Examples & Samples
- PostgreSQL
- MS-SQL
- Amazon Redshift
- Experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
- Experienced with linux system monitoring and analysis
53
Cloud Support Engineer Resume Examples & Samples
- Strong Linux system administrator skillsNetworking (DNS, TCP/IP)
- Understanding of distributed computing environments
- PREFERRED QUALIFICATIONS
54
Cloud Support Engineer Resume Examples & Samples
- 4+ years of experience in a technical position
- Experience with web servers (Apache, Nginx HAproxy or IIS)
- Experience configuring software-based IPSEC and SSL based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga, Windows2008R2, and PfSense
55
Cloud Support Engineer Resume Examples & Samples
- Impeccable communication skills
- Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript (and JSON),etc)
- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP/IP
- Strong experience and Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc
- Expertise with network and security tools especially Linux-based tools, packet capture tools, etc.)
- Web and application security and compliance experience
- Knowledge and experience around AAA ( Authentication, Authorization, Accounting), Identity and Access concepts and technologies such as: SSO, SAML Federated Identity, RBAC
- Logging, monitoring and response concepts and tools for cloud, and corporate networks
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Senior Cloud Support Engineer Resume Examples & Samples
- 15+ years of experience in a technical position
- Strong Windows or Linux systems knowledge
- Strong Networking Skills (DNS, TCP/IP, OSI model)
- Oracle
- MariaDB
- Experience with query analyzers and query tuning / slow query optimization etc
- Expertise with Load Balancing, Iperf, MTR, netcat, and other network monitoring / troubleshooting tools
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Cloud Support Engineer Resume Examples & Samples
- Monitor infrastructure proactively to react to alerts prior to them becoming critical or service impacting
- Provide proactive communication to the customer base for wide scale service affecting problems
- Managed and execute the forward schedule of change for changes which are both approved and documented
- Maintain high quality of service desk entries including timely, accurate and detailed notes
- Document and share knowledge within the team
- This role may occasionally require you to work from a different SDL office or client site and may involve some international travel
- Experience working in a commercial hosted/data centre environment
- Experience of working in an ITIL environment desirable
- Have worked in a customer facing environment with a focus on high quality of customer service
- Windows Server 2012/2008/2003 administration/configuration knowledge including
- Insight – the ability to understand the customer
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Cloud Support Engineer Resume Examples & Samples
- University degree in an ICT field
- Great service orientation
- Advanced Linux/Unix skills
- Good understanding of internet technologies such as HTTP, DNS, load-balancing
- Practical data processing and analyzing skills (e.g., applications log, graphs)
- Good communication skills both written and verbal. Good knowledge of English
- Self starter with strong drive who mobilises people and gets things done
- Familiarity with Amazon Web Services (AWS EC2), SaaS/Cloud Ops
- Bash scripting
- General understanding of a programming language
- Affinity with e-commerce, web analytics and/or psychology
- Relevant technical support experience
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Cloud Support Engineer Resume Examples & Samples
- Native fluency in both written and spoken Japanese language
- 10+ years of experience in a technical position
- Experience working within the software development or Internet industries
- Deep experience managing full application stacks from the OS up through custom applications
- Demonstrated outstanding expertise in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
- MS or PhD in related field
- Deep experience in Cloud/Distributed computing technology
- Deep experience in large scale server fleet management
- Deep experience in large scale network management
- Deep experience in large scale Hadoop enviroment management
- Deep experience in large scale Database management
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AWS Cloud Support Engineer Resume Examples & Samples
- Experience in Database Administration (Oracle RDBMS, MySQL, SQLServer, etc.)
- Experience with database troubleshooting and performance tuning
- Be familiar with OS Unix/Linux/Windows with customer support experience
- Open to working shifts (e.g. 7am-4pm or 2pm-11pm, Sun-Thu or Tue-Sat)
- Knowledge of NoSQL database is a plus
- Knowledge of programming (Java/Python/Ruby/C++) with database a benefit
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Database Cloud Support Engineer Resume Examples & Samples
- Demonstrated Linux system administrator skills
- Demonstrated skills in one or more of following
- Some experience with query analyzers and query tuning / slow query optimization etc
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
- Experience with distributed computing environments
- Open to working non-standard hours (no night shifts or after hours) including a Sun-Mon or Fri-Sat weekend
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Cloud Support Engineer Resume Examples & Samples
- Monitor the health of production and test systems 24x7
- Ability to respond promptly to production issues and alerts 24x7
- At least 2+ years’ experience in hands-on production administration of large system environment
- Experience in following, and improving upon, established procedures within a mission critical environment
- Efficient in writing scripts
- Must be extremely comfortable using and navigating within a Linux environment
- Ability to do high level debugging and problem analysis by examining logs and running Unix commands
- Experience with open source products
- Understands how DNS works
- Knowledge of virtualization and AWS / Softlayer
- Experience with configuration management systems (Ansible / Chef)
- Comfortable operating in fast paced environment
- Good understanding of system and web security
- Understands load balancing functionality
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Cloud Support Engineer Resume Examples & Samples
- Work on technical support cases logged by Cloud Customers
- Regular interactions with the Cloud Operations and Infrastructure team to ensure SLAs are met for cloud customers
- Attend bi-weekly meetings with the Advanced Product Support leads to discuss Cloud Support cases that require APS assistance
- Inform TS Management about any escalations or difficult situations that require his/her involvement
- Be in charge of managing the designated support liaisons for each Cloud customer and enforcing their use
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums
- Attend all training courses and workshops provided by the department
- Be familiar and follow all the processes outlined in the Tech Support Policies and Procedures
- Be familiar and follow all the processes outlined in the Cloud User Guide
- Overall, make sure assigned Cloud customers have the best customer experience when engaging Technical Support
- Technical education - (BS, MS) preferred
- 1+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives
- Practical experience managing critical customer issues
- Must possess an enthusiastic personality and foster a positive work environment
- Well organized with effective time management skills
- Able to support MicroStrategy customers during their working hours between 9:00am and 7:00pm EST
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Cloud Support Engineer Resume Examples & Samples
- 4+ Years of experience in these areas
- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Storage, Network monitoring / troubleshooting tools
- Some programming / scripting experience (Java, Perl, Ruby, Python)
65
Azure Identity Cloud Support Engineer Resume Examples & Samples
- Azure Active Directory
- Office 365 Identity Management
- Cloud User Management and configuration
66
Cloud Support Engineer Resume Examples & Samples
- Effectively resolve or help resolve customer support issues
- Keep customers fully updated on the progress of their issues
- Support for the IdentityNow product in client environments
- Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues
- Works with clients post implementation for support concerns, including providing self-service resources
- Resolves or escalates cases, using our Salesforce Case Management System
- Sales and POC Support
- Experience with SSO platforms
- Experience with enterprise systems (SAP, PeopleSoft)
- Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell)
- Security software or internal IT audit experience
- Knowledge of programming languages such as Java, .NET or C++
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Cloud Support Engineer Resume Examples & Samples
- Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting
- Troubleshoot and resolve technical problems reported by our customers
- Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured
- Document problem solutions in company knowledge base
- Interface with Sales, Marketing, and Engineering to improve product service, design, and quality
- Present technical concepts in a clear manner
- Meticulously document case progress and technical details throughout the support case lifecycle
- Provide 24x7 on-call support via rotation schedule
- Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team
- Impress our customers with your empathy, responsiveness, technical ability and attention to detail
- 1+ years professional software support experience; preferably in enterprise security software product companies
- Proven track record of aggressive troubleshooting techniques; effective use of all resources available including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals
- Experience with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL)
- Experience on both Windows and Unix (Linux, Sun, HP, AIX) platforms
- Experience with creating or troubleshooting XML and JavaScript
- Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic
- Proven ability to listen and empathize with the client's situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation
- Willingness to improve yourself and fellow team members in relevant technologies
- Some software development experience with an object-oriented language
- Experience troubleshooting Java applications in an enterprise environment
- Ability to think creatively when troubleshooting and not allowing a brick wall to stop you
- Log4j or other logging system configuration experience
- Browser compatibility testing
- Version control systems such as Subversion (SVN)
- Java, Ant and software build-related technologies
- Experience with web technologies such as XHTML, JSF, SPML/SOAP
- Familiarity with identity management provisioning systems such as Sun, Oracle, IBM, or Novell
- Networking knowledge and exposure to application server clusters
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Cloud Support Engineer Resume Examples & Samples
- Effectively resolve or help resolve post-implementation customer support issues
- Keep customers fully updated on the progress of their cases
- Facilitate incoming IdentityNow feature requests
- Experience with Databases from Oracle, Sybase, Microsoft SQL, and MySQL
- Experience with enterprise HR systems such as SAP or PeopleSoft
- Familiarity with Identity Management provisioning systems like Microsoft FIM, Oracle Identity Manager, & Novell Identity Manager
- CISSP certification
69
Associate Cloud Support Engineer Resume Examples & Samples
- Provide fast value-add responses to inbound tickets from customers, acknowledging receipt and providing next steps to the customer through both written and verbal channels
- Manage the vast majority of communication between SDL’s 2nd and 3rd line Cloud Hosting engineers worldwide and our internal customer base
- Troubleshooting and performance maintenance virtual and physical servers in several geographically dispersed hosted data centres
- Managed and follow up on tickets which have gone ‘stale” to reduce TTR (time to resolution)
- Manage inbound automatically and human generated alerts relating to service status, acknowledge them, undertake initial troubleshooting and escalate to an appropraite engineer as appropraite
- Ensure Windows patching and Anti-virus are up to date and servers backed up and tested
- Communicate effectively with the SDL customer facing Support teams, escalating issues appropriately
- Phoenominal customer handling skills
- Understanding of VMWare and public cloud
- ITIL exposure and understanding
- Orchestration – enabling the business to manage the assets of the organization to execute across silos, channels and markets
- Contextual Experiences – delivering the appropriate experience to address needs across the entire customer journey
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Spanish Citrix Cloud Support Engineer Resume Examples & Samples
- Achieves and maintains target, number of cases closed or issues resolved, along with other established goals
- Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
- LI-SP1
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Cloud Support Engineer Resume Examples & Samples
- A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience
- Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above
- Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl
- 2+ years supporting Microsoft Active Directory in an Enterprise Environment
- 1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
- Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
- 1+ years Administrating Linux-based systems
- Strong leadership skills and a successful track record of driving issues to resolution
- Flexibility, thinking on your feet, and strong problem solving skills
- Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
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Cloud Support Engineer Resume Examples & Samples
- Serve as the first line of escalation for monitored Cloud application level alerts so as to guarantee solution availability and uptime
- Serve as the first line of escalation for monitored Cloud security level alerts
- Communicate with customers, partners, and end-users via email, phone, chat, and online forums to resolve issues related to Cloud products and solutions
- Help drive customer adoption of existing and new SaaS products and solutions
- Execute on a strong functional understanding of client-server core technologies including, but not limited to MSSQL, Windows Server, varied web application servers and IP networking
- Manage a broad scope of deployed Cloud solutions, from the OS level to the client GUI
- Help maintain SaaS health and service portal for customers
- Track customer requests in online ticket tracking system or community forum
- Maintain online knowledge base, document customer specific solutions
- Run and maintain server-side scripts to accomplish requests from customers, partners and end-users
- Run database queries to lookup, as well as resolve, issues
- Log bugs in development issue tracking system
- Maintain and help expand support monitoring/alert systems
- Collaborate with other departments to resolve technical issues
- Work closely with Enterprise Software Support Services and Professional Services resources to ensure proper escalation of casework
- Collaborate to facilitate system maintenance deliverables, testing and associated outage notifications are produced accurately and on time
- Evaluate Lexmark software releases and assist the Platform team in testing them against current Cloud infrastructure
- Work flexible hours to mitigate the impact to production systems within the course of a service-impacting outage
- A college degree (technical curriculum is preferred) or equivalent work experience
- At least 2 years of experience in the IT industry
- Clear, concise communications style
- Strong, demonstrated customer service ethic
- Experience supporting enterprise systems, with an emphasis on Cloud-based technologies
- Proven aptitude for absorbing detailed technical content, and for staying current with new product developments
- Working knowledge of scripting some scripting languages (python, perl, javascript, etc)
- Experience troubleshooting network components/setups/etc
- Comfortable at the Linux command line
- Experience with PHP, Ruby/Rails, Python, Perl, Java or some other higher-order programming language
- Basic knowledge of HTML and Javascript
- Some experience with databases such as Postgres, SQL or another database
- Basic understanding of networks
73
Cloud Support Engineer Resume Examples & Samples
- A customer-facing role to manage cloud services as well as assist to resolve queries and provide high-availability of these services
- Understand the product and environment to diagnose and troubleshoot cloud services
- Ability to solve problems with minimal oversight from lead
- Ability to multi-task and stay organized in a dynamic work environment
- Possess a positive attitude
- Ability to work with global team and thrive in a fast-paced environment to learn rapidly
- The position will require to work in day/night shifts
- Research on customer issues, enter and track defects, partner with development team to help reproduce complex issues, drive towards closure
- Write tools/script to help the team troubleshoot
- New and exciting challenges on the job while you learn and use cutting edge technologies & products
- Knowledge of load balancing, clusters, building scalable systems
- Knowledge of cloud provisioning and service orchestration tools (ex, Ansible)
- Knowledge in any of the below Identity and Security areas
- Encryption technologies - SSL/TLS, PKI, SSH, VPN
- Federation technologies - SAML, WS-Fed, oAuth
- Authentication methods - Kerberos, FIDO, Multi-Factor
- Penetration testing and fuzz testing
- Knowledge of system test performance paradigms in cloud environment
- Knowledge of databases (mysql, postgress, oracle, mongodb etc)
- Programming skills in any scripting languages (ex. bash, perl, python)
- Experience in small companies or startups is highly desired
74
Cloud Support Engineer Resume Examples & Samples
- Strong written and verbal communication skills in English
- Able to support MicroStrategy customers between 8:00am and 5:00pm CST (GMT +8)
- Experience/Knowledge of Linux, Windows and basic networking is a plus
75
Cloud Support Engineer Resume Examples & Samples
- Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL)
- Networking experience and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN)
- Open to working shifts (7am-3pm or 10am-6pm M-F, including weekend rotations)
- Exposure to Virtualization (Hyper-V, VMware, Xen)
- Exposure to storage technologies (SAN, NAS, iSCSI, FC, RAID)
- Experience with programming / scripting (Batch, VB, PowerShell, C#)
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Cloud Support Engineer Resume Examples & Samples
- Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field
- 4+ years of experience in programming/scripting in one or more language
- 3+ years of experience in data processing frameworks such as Hadoop and Apache Spark
- Experience in Linux system monitoring, analysis, and system administrator skills
- Expert understanding of ETL principles and how to apply them within Hadoop
- Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, PHP, or JavaScript
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Big Data Cloud Support Engineer Resume Examples & Samples
- 3+ years of experience in a technical position
- 1+ years of experience in data processing frameworks such as Hadoop and Apache Spark
- Experience with data plane and control plane
- Experience managing full application stacks from the OS up through custom applications
- Excellent knowledge of Hadoop architecture and administration and support
- Good understanding of distributed computing environments
- Strong analysis and troubleshooting skills and experience
78
Cloud Support Engineer Resume Examples & Samples
- Proficient in on of the following: Map-Reduce, Zookeeper, HBASE, HDFS, Pig or Hive,
- Python, and shell scripting; experience with Chef a plus
- Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP (Object Oriented Programming experience)
- Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend
79
Cloud Support Engineer Resume Examples & Samples
- Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering or a related field, or equivalent experience (4+ years)
- 3+ years of experience in Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL)
- 3+ years of experience in networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN)
- Exposure to Cloud computing (AWS, Azure, OpenStack)
- Expertise with IPsec, VPN, Load Balancing, RRAS, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
- Experience with programming / scripting (Batch, VB, PowerShell, Java, C#)
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Cloud Support Engineer Resume Examples & Samples
- Troubleshoot highly complex issues and identify root cause to resolve an issue or crisis
- Support automation solutions for source, deploy, pipeline, configuration management
- Develop trending and metrics to drive orchestration
- Implement and maintain proactive monitoring systems to support troubleshooting and drive optimization
- Architect and deploy consumable services – logging and patching
- Ensure the health of the service meets defined service level expectations
- Participate in emergency On-Call Support
81
Cloud Support Engineer Resume Examples & Samples
- 5+ years of experience in technical position
- Excellent knowledge of Hadoop (Cloudera), EMR, DynamoDB (Cassandra), or similar
- Knowledge of JVM performance monitoring and tuning
- Knowledge of Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive
- Expert knowledge of Hadoop 1 & 2 architectures and administration and support
- Expert knowledge in Spark and understanding of DAGs a plus
- Be able to perform Shell scripting experience with Chef or Puppet
- Be able to read Java code, and basic coding/scripting ability in Java, Scala, Python, Perl, and/or Ruby
- Networking experience (DNS, TCP/IP)
- Database experience (MySQL, Postgreql, Oracle)
- Amazon Web Services is hiring. For more information: http://aws.amazon.com/careers/
- Position located in Dallas, TX
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Big Data Cloud Support Engineer Resume Examples & Samples
- Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience
- Experience with Hadoop (Cloudera), EMR, DynamoDB (Cassandra), or similar
- Experience monitoring Hadoop cluster performance with Ganglia
- Experience with JVM performance monitoring and tuning
- Experience with Map-Reduce, Zookeeper, HBASE, HDFS, Pig, or Hive
- Linux system administrator skills
- Strong knowledge of Linux system monitoring and analysis
- Expert knowledge in Map-Reduce, Cascading, HBase, HDFS, Pig, Hive
- Prior working experience with AWS - any or all of EC2, S3, Data Pipeline, Redshift, RDS, DynamoDB, EMR
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Cloud Support Engineer Resume Examples & Samples
- Bachelor’s degree in Information Technology, Computer Sciences, Engineering, Maths/Physics or equivalent qualifications
- Familiarity with one or more version control systems (SVN, Perforce, TFVC, Git, MS Team Foundation)
- Experience building or managing applications from the Application layer down
- Coding ability (Java/Tomcat, .NET, Ruby, Python, Node.js, PHP)
- Scripting experience (Ruby, Python, Bash, Powershell)
- DevOps background
- Database experience (PostGres, MySQL, Oracle, SQL Server)
- Session management (Memcached, Redis)
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Cloud Support Engineer Resume Examples & Samples
- Mysql
- DB performance tuning and troubleshooting
- Open to working at least 1 weekend day
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Dms-cse-cloud Support Engineer Resume Examples & Samples
- 8+ years of experience in building or troubleshooting web and/or mobile applications
- 8+ years of experience developing in at least two of the following (or similar) languages
- Java / Android
- JavaScript (browser or node.js)
- 8+ years of experience with services based on REST APIs / SDKs
- At least 4 year of experience communicating technical concepts to peers or customers (internal or external)
- 4+ years of experience using basic networking tools (such as: traceroute, iperf, dig, cURL, etc)
- 4+ years of experience building/debugging full application stacks from the OS up through custom applications
- 4+ years of experience of leading professional development projects
- 2+ years of experience working with cloud services
- Exposure to mobile and web application security best practices
- Open to working weekend days on occasion, or an offset schedule
- Exposure to mobile application testing/automation (Selenium, Appium, etc.)
- Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth
- Experience with push notifications, APNS and GCM
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SAP Cloud Support Engineer Diploma Student Resume Examples & Samples
- Maintain Technical Knowledge Database
- No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable
- Sound language skills in both Japanese and English languages
- Good knowledge in Business Application is a plus
- Demonstrated problem solving/analytical skills
- Willing to learn new knowledge and take challenging tasks
- Able to handle multiple tasks in parallel
- High level of mental maturity
- Not required
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Cloud Support Engineer Windows Resume Examples & Samples
- Excellent communication skills to successfully engage with customers
- Understand the concepts of virtualization and cloud computing
- Experience supporting a VDI environment
- Broad experience analysing, troubleshooting and providing solutions for technical issues
- Strong multitasking skills, and dealing with competing priorities
- Experience utilising networking tools ping, tracert, wire shark, iperf, nttcp to troubleshoot issues
- Experience utilising Windows debugging tools including Windbg to recover Windows servers
- Advanced knowledge of TCP/IP, DNS, DHCP, web applications
- In-depth skills analyzing windows performance issues including perfmon and procmon
- Ability to work either Sunday – Thursday, Tuesday – Saturday or Monday to Friday with a rotating weekend day schedule
- Certifications in MCSE, MCSA, MCITP, CCNA or VCP
- Experience with Microsoft SQL Management and SQL always-on
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Associate Cloud Support Engineer Resume Examples & Samples
- To accomplish their primary goal of monitoring & triaging the incidents. Monitor infrastructure & applications proactively to react to alerts prior to them becoming critical or service impacting
- Utilize monitoring tools to proactively identify problems with systems, applications, and networks
- Manage inbound automatically and human generated alerts relating to service status, acknowledge them, undertake initial troubleshooting and escalate to an appropriate engineer as appropriate
- Assist in incident management including problem resolution and tracking problems
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues
- Experience of working in an ITIL process based environment desirable
- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
- A minimum of 12-18 months experience in a Technical Support or similar role
- BMC Remedy/Service Now (or similar ticketing/IT Management application)
- Hands-on experience with Enterprise Monitoring tools (PRTG/Zabbix/Pingdom)
- Ability to work well in a (24/7/365) shift environment
- Experience working with remote hands support
- Review and general clean-up of Ticket queue
- Ability to prioritize, isolate problems/return communications to operational status
- Meets the requirements specified in Service Level Agreements
