Cloud Support Engineer Cover Letter

I am excited to be applying for the position of cloud support engineer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for phone/email/webex consultation to troubleshoot, debug, and solve customer problems of high complexity, especially related to TIBCO Spotfire Server issues like installation, configuration, authentication, SSL, network communication, platform, database, and database connectivity.

My experience is an excellent fit for the list of requirements in this job:

• Strong familiarity with modern server technologies and architectures
• Strong experience with troubleshooting HTTP
• Experience debugging issues with HTTP services
• Strong understanding of web platforms (load balancers, web servers, data)
• Working knowledge of AWS Services (Lambda, API Gateway, ECS, EC2, Route53, VPC, Elasticache, SQS, IAM)
• AWS servers (Lambda, API gateway, ECS, EC2, Route53, VPC, S3, Cloudwatch)
• Supported a 24x7 environment
• Expertise with cloud and virtualization with strong hands on experience (AWS, Azure, VMWare & OpenStack)

Please consider me for the cloud support engineer opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for iT support for connectivity related product including equipment interface, networking, system diagnostic & monitoring and performing server health check.

Please consider my qualifications and experience:

• Intermediate knowledge with firewalls
• Zone based firewaling
• Interface based firewalling
• Hands on with Juniper / Cisco
• Wireshark and packet sniffing
• Familiarity with automated cloud network and server provisioning
• Hands on with Juniper / Checkpoint / Netscaler / Vyatta / F5 devices
• DMVPN / Auto-VPN

I submit this application to express my sincere interest in the cloud support engineer position.

Previously, I was responsible for basic networking and connectivity -- DHCP, DNS, Cabling, etc.

Please consider my experience and qualifications for this position:

• Knowledge of Key AWS Services
• Expertise with IPsec, VPN, Load Balancing, RRAS, Routing Protocols, SSH, Network Monitoring
• Proficiency in troubleshooting Windows, UNIX or Linux systems
• Knowledge with Docker containers
• Knowledge in Cloud software monitoring in a Software as a Service (SaaS) environment
• Knowledge in application development, business analytics and cognitive computing
• Knowledge of Bluemix PaaS, IaaS (Softlayer), and virtualization technologies
• Programming experience with Node, Java, Go, or Python

I submit this application to express my sincere interest in the cloud support engineer position.

In the previous role, I was responsible for oversight of the global DNS, SMTP and NTP footprint.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in System admin/Linux Admin
• Experience with Actimize will be an added advantage
• Minimum BS in Computer Science, Computer Engineering, Electrical Engineering or equivalent education
• Strong working knowledge of hardware and systems technologies, specifically with Red Hat OpenStack Platforms
• Experience with Network Function Virtualization, specifically use of Heat Templates for orchestration
• Can communicate in English spoken and written fluently
• Experience in both of Windows and Linux
• Provide layer 4 network support in a multi vendor environment (Cisco, Juniper JunOS, Brocade Vyatta)

Please consider me for the cloud support engineer opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for oversight of the global LDAP, DNS, SMTP and NTP footprint.

Please consider my experience and qualifications for this position:

• Participate in a 24/7 work shift rotation
• To administrate and provision the customer and users onboarding activities
• To deliver technical support for IoT applications and systems(2nd line support)
• To support and verify new features and offerings working properly after promotion
• To plan and implement the roll out of new offerings and features for customers with local team
• To work with local team and provide feasible solution to meet customer specific requirements via standard solutions or limited extension of standard solutions
• To discover the insight of customer usage from the system per usage data and provide improvement suggestions to business
• Strong interpersonal skills needed for interfacing with high-level internal stakeholders, external clients, and geographically, culturally and linguistically diverse employees