Cloud Support Associate Resume Samples
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Cloud Support Associate Resume Samples
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JC
J Carter
Jeromy
Carter
2652 Rogahn Mountain
Boston
MA
+1 (555) 814 0128
2652 Rogahn Mountain
Boston
MA
Phone
p
+1 (555) 814 0128
Experience
Experience
Los Angeles, CA
Cloud Support Associate
Los Angeles, CA
Wisoky, Tremblay and Hyatt
Los Angeles, CA
Cloud Support Associate
- Act as an advocate for users, reporting and acting on observed areas for improvement
- Work with talented people around the globe
- Participate in Knowledge Management (WIKI content, Knowledge Base Articles)
- Report errors to development organizations
- Learn, contribute, and make an impact on the product and community
- Detailed knowledge of networking protocols: DNS, HTTP, SSL, TCP
- Liaising with product management to identify and report bugs
Boston, MA
AWS Security Cloud Support Associate
Boston, MA
Wisozk LLC
Boston, MA
AWS Security Cloud Support Associate
- Flexible schedule: Salaried role with flexible start time of 7 or 10 AM
- Open to working one weekend day (work week schedules are either Tues-Sat or Sun-Thurs).
- Career development within AWS Support: We promote advancement opportunities including senior support engineer, SME, Team Lead, and Technical Account Manager
- Act as a liaison between our Product Management and Engineering teams
- Log monitoring – Scanning logs and generating reports for management review
- Maintenance reportinag – Managing and generating report of virtual systems patches and updates for management review
- Assisting with customer communication during AWS critical launches and support events
present
Los Angeles, CA
Cloud Support Associate Amazon Web Services
Los Angeles, CA
Jenkins Inc
present
Los Angeles, CA
Cloud Support Associate Amazon Web Services
present
- Flexible schedule: Salaried role with flexible start time between 7-11am
- Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role
- Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events
- Career development within AWS Support: We promote advancement opportunities including senior support engineer, tier 2.5 / SME, team lead, and technical account manager – 5 support engineers have been promoted to manager within the last 2 years in Seattle alone
- Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives
- Proactive monitoring of virtual infrastructure for performance – escalating potential issues to immediate management
- Perform root cause analysis and provide solutions
Education
Education
Bachelor’s Degree in Information Science
Bachelor’s Degree in Information Science
California State University, Fullerton
Bachelor’s Degree in Information Science
Skills
Skills
- Strong team player and comfortable working on own initiative
- Detailed knowledge of storage protocols: iSCSI, NFS, CIFS, SMB
- Detailed knowledge of networking protocols: DNS, HTTP, SSL, TCP
- Basic knowledge of Automation and Orchestration Tools
- Basic knowledge of C# and scripting
- Strong team player who learns and adapts quickly
- Excellent problem solving & analytical ability
- Excellent interpersonal and customer communication skills (oral/written)
- Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes
- Knowledge with Business Processes would be a benefit
8 Cloud Support Associate resume templates
Read our complete resume writing guides
1
Cloud Support Associate Resume Examples & Samples
- Patience, empathy, and a genuine desire to help others
- The ability to think on your feet and rapidly learn a wide variety of new technologies and skills
- A B.A. / B.S. or equivalent work experience; if you don’t have a Computer Science degree, but think you can do the job, apply anyway!
- Basic familiarity with Amazon Web Service or other cloud infrastructure platforms
2
Cloud Support Associate Resume Examples & Samples
- Experience in information security and technologies such as application security, cryptography, threat modeling, penetration testing, etc
- Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.)
- Experience with threat modeling, especially for web application and web APIs
- Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies
- One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, Node.JS)
- Experience in managing, implementing and auditing network Security
- Knowledge of AWS and Cloud Computing concepts
- Exposure to Virtualization (Hypervisors, VMware, Xen)
- Configuration management (e.g., Puppet, Chef, Ansible, CloudFormation, etc.)
- Experience with wide array of security technologies, such as NGFW, WAF, SIEM, endpoint security and more
3
Graduate Cloud Support Associate Resume Examples & Samples
- Students who have already graduated and completed their studies within the last 12 months, but not entered the full-time job market in their field of study (internship experience highly desired)
- Students who are graduating soon and will be completing their studies in the next 6-12 months
- You need to have or anticipate to secure a Computer Science, BTech, Information Systems or any other related degree
- Experience with database administration/ Data science
- Internship experience
4
Cloud Support Associate Resume Examples & Samples
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Interact with leading technologists around the world
- Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
- Write tutorials, how-to videos, and other technical articles for the developer community
- Systems administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
- Self-starter who is excited about technology
5
Cloud Support Associate Resume Examples & Samples
- Knowledge of large-scale storage architectures and backup/DR strategies
- IOS (Objective-C / Swift)
- Understanding of Content Delivery Networks
- Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
- Prior working experience with AWS EC2, S3, CloudFront, Storage Gateway, Elastic Transcoder
- Expertise with iperf, MTR, traceroute, dig
- Experience troubleshooting filesystem, block and object storage
6
Cloud Support Associate Resume Examples & Samples
- Strong at some mainstream programming language such as C/C++, Java, Python, PHP, Perl and etc
- Skilled in multiple thread programming
- Proficient in network programming
- Strong troubleshooting skill especially at high CPU, memory spike, IO spike and connection spike
- Good understanding on Linux and Unix OS principle
- Solid understanding of OO design
- More than 4+ years of experience developing successful business applications/product
- Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
- Excellent oral and written communication skills in both English and Mandarin Chinese
- Open to working shifts (e.g. 7am-3pm or 10am-6pm, Sun-Thu or Tue-Sat)· Strong multi-tasking skills
- Open to dedicating to Mandarin Chinese support
- Familiar with Linux kernel especially at kernel developing
- Strong at the distributed system developing such as distributed storage, distributed memory cache
- Strong at Big data developing such as Hadoop, spark
- Skilled at high concurrent web server/proxy developing such as Nginx, TS, suqid, lighttpd and etc
- Familiar with database system developing such as nosql, msyql, Oracle and etc
- Skilled at design pattern including architecture pattern
- Strong at web service developing such as SOAP, REST style
- Familiar with open source code such as apache server, Linux kernel, samba, ACE framework and etc
- Solid developing skill such as embedded developing, free bug/secure code
7
Cloud Support Associate Resume Examples & Samples
- Experience managing/developing full application stacks from the OS up through custom applications
- Experience or knowledge in some programming/scripting experience (Java, C#, PHP, Ruby, Python, Perl)
- Knowledge in IPsec, VPN, Load Balancing, Iperf, MTR, routing protocols, SSH, network monitoring/troubleshooting tools
- Excellent English communication (Business communication) skills
- Experience working as Technical Support for computer products (Software/Hardware)
8
Cloud Support Associate Resume Examples & Samples
- Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
- Experienced with Linux system monitoring and analysis
- Self-starter who is excited about learning new technology
- Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive, etc
9
Cloud Support Associate Resume Examples & Samples
- Knowledge of Internet fundamentals
- Ability to juggle many tasks in a fast-moving environment
- Maniacal about customer service
- For more information on AWS please visit http://aws.amazon.com/ **
10
Cloud Support Associate Resume Examples & Samples
- Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics; or relevant work experience
- Demonstrated proficiency in these areas
- Open to working shifts (morning, mid-afternoon, or evening; M-F, Su-Thu, Tu-Sat)
- Knowledge of Internet Fundamentals
- Excited about technology
11
Cloud Support Associate Resume Examples & Samples
- Develop or further existing application and system management tools and processes that reduce manual efforts and increase overall efficiency
- Manage directly assigned tasks and on-call duties gracefully
- Successful candidates will join a world-class engineering team, provide troubleshooting and operations support, and innovate to replace operational tasks with scripts and code
- Resumes can be submitted to ai2@amazon.com or via our career site for consideration
12
Big Data Cloud Support Associate Resume Examples & Samples
- Interested in building a career in cloud technologies
- Experience in machine learning algorithm development. Working knowledge of scikit-learn, statsmodels and other machine learning/ statistics/ data mining packages
- Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive, Python, and shell scripting; experience with Chef a plus
- Basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
- You *might* credit a statistics class for explaining that correlation doesn't imply causation
13
Cloud Support Associate Resume Examples & Samples
- Knowledge of large scale storage architectures and backup/DR strategies
- Experience with scripting
- Experience working with REST API based services
14
Cloud Support Associate Resume Examples & Samples
- Write and review accurate and complete support procedures, system documentation, and issue tracking entries
- Conduct monitoring and troubleshooting of Unix/Linux systems running AWS Identity and Access software
- Deploy new or scale existing systems and software using automated build and deployment tools
- Configure monitoring/alarming for new and existing systems using automated configuration tools
- Provide 24x7 on-call support during assigned periods
- BS Computer Science or other technical degree and related experience
- 1+ year experience running and maintaining a 24x7 production environment
- 1+ years of experience in operating systems administration or software development
- 1+ year experience with support procedures and methodologies for production computing environments
- 1+ year experience supporting service-oriented architecture and web services
- Experience with very large, high-throughput distributed systems
- Systems Administration in a Linux/Unix environment
- Excellent troubleshooting skills
- Excellent documentation skills
- Able to show good judgment and instincts in decision making
15
Cloud Support Associate Resume Examples & Samples
- Minimum of 1 year building and running systems for Internet-facing services
- Minimum of 1 year basic tools experience in a Unix-like environment
- Bachelor’s Degree in computer science, mathematics, or a related field
- Experience in a 24x7 production environment, esp. one based on Linux
- Development of systems management and administration automation in an advanced scripting language Perl, Python, or Ruby
- Excellent troubleshooting skills at all levels, from application to network to host
- Experience with performance testing and tuning
- Automation or monitoring framework experience, deployment or development
- Experience with very large distributed systems such as multi-terabyte storage farms, and/or horizontally scaled request processing fleet
16
Cloud Support Associate Resume Examples & Samples
- 3 to 15+ years of experience in a technical position. (We are hiring at multiple levels)
- One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible etc.)
- Networking OSI model (TCP/IP, DNS, HTTP, Routing)
- One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
17
Cloud Support Associate Resume Examples & Samples
- Must have demonstrated expertise in one or more of these areas
- Big Data
- Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
- Remote technical support or system administrator experience
18
Cloud Support Associate Resume Examples & Samples
- Amazon Aurora
- Database troubleshooting and performance tuning
- Database migration and ETL experience
19
Cloud Support Associate Resume Examples & Samples
- Installation and/or Troubleshooting of
- O OS Administration (Windows or Linux)
- O Network Essentials (TCP/IP)
20
Cloud Support Associate Amazon Web Services Resume Examples & Samples
- Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our - -customers' individual needs
- Bachelor’s degree with one to two years of experience in a Technical Customer Service role
- CI/CM tool experience (Ansible, Chef, Puppet, Jenkins, Docker or something similar)
- Scripting experience (Bash or powershell)
21
Cloud Support Associate Resume Examples & Samples
- Systems thinking
- Solution creation
- Excellent communication, interpersonal and organizational skills
- Sound judgment and analytical ability
- Strong documentation skills – MS Word, Excel, Project and Visio
- The ability to work effectively with clients, management and staff members
- Working knowledge in ITIL Incident Management
22
Cloud Support Associate Resume Examples & Samples
- Learn and use ground-breaking technologies
- Work directly with Amazon Web Service Teams to help reproduce and resolve customer issues
- Leverage your extensive customer support experience/ Tech Help Desk experience to provide feedback to internal AWS teams on how to improve our application
- Act as an advocate for users, reporting and acting on observed areas for improvement
- Assume responsibility for developing detailed knowledge about specific product lines and features
- Ensure internal reference pages are updated
- Ensure interactive website features are operational and surface all problematic issues for immediate correction
- Assisting with customer communication during AWS critical launches and support events
- Work with other AWS teams to ensure a consistent and high-quality level of support
- Assume responsibility for developing detailed knowledge about AWS specific products and features
- Manage their queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
- Provide consultative analysis to understand how customers are using our services and make recommendations based on the customer needs and provide feedback to business and development teams
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule that may include nights, weekends, holidays, overtime, etc
- Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field plus at least one year working experience OR 5 years of working experience
- Exposure to BI/BA Tools
- Exposure to ERP Systems
- Administrator of custom made tooling
23
Cloud Support Associate Resume Examples & Samples
- Hiring at multiple levels: 2 to 15+ years of experience in a technical position (Support or System Administration)
- Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution
- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool
- Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment
24
Cloud Support Associate Resume Examples & Samples
- Bachelor's degree in Computer Science or an Engineering discipline
- 0-2+ years support engineering or system admin experience
- 0-2+ years's experience running services on Linux/Unix
- Masters degree in Computer Science or an Engineering discipline
25
Cloud Support Associate Resume Examples & Samples
- BS degree or higher in Computer Science, Engineering or related field
- 1-2+ years professional experience in commercial/large scale system software development and delivery
- Proven object-oriented design and implementation skills (Ruby, Java, and/or C++), preferably on Linux
- You have great communication skills. You’re good at finding new and better ways of communicating and sharing your work, and are always fine-tuning your deliverables for maximum impact
- You work smart, developing prototypes at the right level of fidelity for each phase of development, from startup through launch and beyond
- Experience building new products and services from the ground up
- Experience with Java, Ruby and/or Python
- Intermediate knowledge of computer networking concepts and business approaches, and lead engineering efforts to meet timelines to scope, schedule, and deploy new features
- Strong communications skills; you will be required to proactively engage fellow Amazonians both inside and outside of your team
- Experience with distributed (multi-tiered) systems, algorithms, and relational databases
- Deal well with ambiguous/undefined problems; ability to think abstractly
- Ability to synthesize requirements underlying feature requests, recommend alternative technical and business approaches, and facilitate engineering efforts to meet aggressive timelines
- Expertise in software processes, web services, multi-tiered systems, workflow modeling, systems testing, and enterprise application integration
- Domain expertise in one or more of the following: security, mobile applications, big data analysis, software testing, user interface design
26
AWS Windows Cloud Support Associate Resume Examples & Samples
- Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role
- Flexible schedule: Salaried role with flexible start time of 7 or 10 AM
- Open to working one weekend day (work week schedules are either Tues-Sat or Sun-Thurs)
- Bachelor’s degree or at least two years of experience in a Technical Customer Service role
- Experience with scripting / programming
27
Database Cloud Support Associate Resume Examples & Samples
- Learn and use groundbreaking database technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our enterprise customers' individual needs
- Leverage your database experience to provide feedback to internal AWS teams on how to improve our services
- MySQL
28
Cloud Support Associate Resume Examples & Samples
- Provide recommendations for improvement regarding Product and Support process to Development Support
- Share knowledge with the team
- You will work in a virtual multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific, especially Japan. Next to technical skills, proficiency in Japanese and English language is key
- Relevant work experience in an IT related consulting/Support/Development job for 1 year at least
- SAP related experience is preferred
- Oversea experience is preferred
29
Cloud Support Associate Developer & Mobile Services Resume Examples & Samples
- Experience with web-based applications and HTTP
- Open to working 1 weekend day as part of an offset 5 day week (Sun-Thur or Tues-Sat)
- Prior working experience with AWS
- Exposure to Mobile application development (iOS / Android)
- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
30
Cloud Support Associate Resume Examples & Samples
- Experience deploying, managing, and optimizing Microsoft Windows Server 2008, 2012 on Azure, EC2, Hyper-V or VMWare
- Experience with Active Directory, ADFS and/or Azure AD and basics of server administration
- Experience with AWS, Azure, Google, Rack Space or Soft Layer Management and/or Deployment
- Experience migrating infrastructure to the Cloud (AWS or Azure) from VMware or Hyper-V
- Knowledge of Cloud Storage such as S3, Glacier, StorSimple or Google Storage
31
Cloud Support Associate Resume Examples & Samples
- Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent level of knowledge acquired from relevant job experience
- 1-3 years of experience in Network Administration/Network Support/NOC /Unix/windows administration
- Passionate about Networking concepts and a desire to learn new and emerging technologies in Virtualization, Cloud and Security
- Excellent oral and written communication skills with a willingness to work in customer facing environments
- A self-starter who is excited about technology
- Networking (TCP/IP, DNS, DHCP, Subnetting)
- Demonstrated proficiency in Network Administration, Systems Administration (Linux/Window) or Programming (Java, Perl, Ruby, C#, and/or PHP)
- Knowledge in Load Balancing, Iperf, MTR, routing protocols, SSH, network monitoring/troubleshooting tools
- Demonstrated proficiency in Systems Administration in Linux/Unix/Windows (Ubuntu, CentOS, RedHat, Solaris, etc)
32
Cloud Support Associate Resume Examples & Samples
- Bachelor’s degree or higher in science, engineering or business administration majors
- Proficiency in Japanese is a must (Oral, written and customer management)
- Good English communication skill
- Experience in customer facing consultant/support is a big plus
- Strong team player who learns and adapts quickly
- Enjoy and derive satisfaction from direct interfacing with customers
- Fresh Graduate or Relevant work experience in support or maintenance within 1-2 years
33
Cloud Support Associate Resume Examples & Samples
- Call deflection (productizing knowledge, moderating communities, knowledge sharing etc.)
- Report errors to Development
- Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes
34
Cloud Support Associate Resume Examples & Samples
- Associates or Bachelors Degree in Computer Science or related field or progressing towards a degree in this area
- General understanding of Linux
- Background in basic troubleshooting
- At least 1 year of experience in configuration management
- Linux administration and troubleshooting
- A minimum of 3 years experience in scripting (Perl/Python/Ruby or Shell) and automation
- Excellent written and verbal communication skills, sense of ownership, urgency and drive
35
Cloud Support Associate Resume Examples & Samples
- Bachelors Degree in Computer Science or a related field, or relevant work experience
- 5+ years experience administrating the Linux operating system
- 5+ years of development of systems management and administration automation in Perl, Python, Ruby, or Java
- 2+ years of distributed system management experience
- Excellent communication skills and the ability to work well in a team
- Strong debugging and systems analysis skills to be able to identify and quickly resolve/mitigate issues
- Advanced degree in Computer Science or an Engineering discipline
- Experience with massive-scale distributed systems
- Knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, DHCP, HTTP, Routing, VPN)
- Advanced knowledge of configuration management systems, such as: Puppet, Chef, CFEngine, or Ansible
- EC2221982
36
Cloud Support Associate Resume Examples & Samples
- Analyze the incident, research solutions and provide solid answers easily understood by customers
- Develop technical solutions to be posted to both internal and external knowledge base
- Liaising with product management to identify and report bugs
- Document issues in a CRM system and defects in our engineering tracking tool
- Familiarity with general business terms and processes
- Excellent communication and presentation skills to effectively explain a solution to a customer's problem
- Strong time management and Multi-tasking capabilities
37
Cloud Support Associate Resume Examples & Samples
- 2017 Batch Engineering Degree in Computers, Information Science/Information Technology or Electronics with UG aggregate of 70% - Till last published results
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
38
AWS Security Cloud Support Associate Resume Examples & Samples
- Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or related field required, or equivalent work experience
- 1+ years of experience in technical positions
- Experience with broad array of security technologies, such as NGFW, WAF, SIEM, endpoint security and more
39
Cloud Support Associate Resume Examples & Samples
- Familiarity with Amazon Web Service or other cloud infrastructure platforms
- Linux and/or Windows terminal skills
- Troubleshooting and root cause analysis capability
- End user experience using system monitoring, backup, and operations management technologies (desirable)
- Customer service experience
- Excellent communication skills - both written and verbal
- The ability to successfully understand, diagnose and resolve customer issues in our cloud products
- Skilled in communicating effectively both in writing and verbally
- Work well in a team environment that spans across different time zones
- The ability to both set and meet customer expectations in resolving their issues
40
Cloud Support Associate Resume Examples & Samples
- 2+ years of experience in programming/scripting in one or more of these languages
- Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive, Oozie, Spark, Presto, Hue, Yarn, HTFS, Sqoop, Python, and shell scripting
- Experience in Networking (DNS, TCP/IP)
41
Cloud Support Associate Resume Examples & Samples
- 1) Incident Solving
- Resolve known errors by means of Knowledge Base articles, solved customer incidents, documentation, or verifying customized entries or hardware parameters
- Perform root cause analysis and provide solutions
- Achieve a good level of customer satisfaction
- Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
- Share and document knowledge through creation of WIKI entries and Knowledge Base articles
- 2) Additional Tasks
- Participate in weekend support/ 24x7 support activities
- Participate in Knowledge Management (WIKI content, Knowledge Base Articles)
- 3) Processes
- Get certified in Classroom Training or e-Learning Lessons regarding Cloud Support processes
- Network Administrator
42
Cloud Support Associate Resume Examples & Samples
- Degree in computer science or engineering
- Proficiency in English and Japanese is a must (spoken, written and customer management). Korean is plus for the candidate
- Excellent analytical skills
- Relevant work experience in an IT related consulting/support/development job for 1year at least
43
Cloud Support Associate Resume Examples & Samples
- 1+ Years’ experience within a relevant technical position
- Understand the complete deployment lifecycle from design, build, test, deploy
- Support / Troubleshooting experience
