The client services coordinator is responsible for managing communication between clients and product/service providers, and ensuring that customers are satisfied with the progress of their account. They’re also responsible for onboarding new clients, and off-boarding those who no longer require your services.
The client services coordinator is responsible for making sure that a client is satisfied from the second they sign their contract until the second they leave. They intercept communication between the client and a variety of other in-house departments, and direct it to the best of their abilities. They’re responsible for properly onboarding new clients, which consists of acquiring and storing necessary information, aligning accounts and connecting project members from both sides with the appropriate contact(s). Similarly, they’re also responsible for properly off-boarding clients, properly closing out their account by terminating any recurring payments, shutting down any online accounts, making sure that the terms of their contract were fulfilled to the best of their ability.
To be a client services coordinator, you should be organized, persistent, and have outstanding verbal and written communication skills. You should be able to read the culture of other businesses, and intertwine it with your own in the most seamless way possible. You should also be able to calmly handle criticism and complaints from clients, and work to pinpoint a solution with the appropriate internal contact.
If you’re considering applying to be a client services coordinator, your resume should demonstrate that you’re en excellent communicator, both on the giving and receiving end. It should show that you are proactive in meeting a client’s needs, and can address issues before them arise. It should also show that you’re persistent, and that you will follow up until a solution comes about rather than just expect one to fall into your lap.
Client Services Coordinator Resume Builder Power Words: communication, relationship building, onboarding, off-boarding, customer service, proactive, verbal skills, written skills, persistence
Client Services Coordinator Resume Sample
- Attended client and industry events, including trade shows and dealer conferences
- Communicated with Client Service Manager to determine business and client needs
- Completed all special projects and other duties as assigned
- Coordinated activities related to sales and customer service on clients' accounts
- Coordinated with sales/account managers, operations management and data management staff on implementation and maintenance of assigned accounts.
- Created, interpreted and presented reports.
- Forecasts budget and provides accurate ongoing cost containment
- Identified unmet business needs and/or requirements and work collaboratively with Account Manager to investigate growth opportunities.
- Monitored product usage
- Planned, coordinated and implements client activities and programs
- Presented to Senior Management
- Produced and managed documents related to client projects, calls, meetings, product specifications, special initiatives and follow up.
- Provided data analysis on client-specific data
- Reviewed and analyzed program profitability and recommends corrective course of action under Client Service Associate and Manager
- Served as liaison between clients, outside vendors, and internal departments to coordinate efficacious business partnerships.
- Served as the primary client point of contact for day to day, and project issues
- Supported invoicing efforts to maintain careful record of assigned client contracts
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