The premium suites specialist is responsible for ensuring that a client in their designated space has the best possible experience. Typically found in music or sports venues, premium suites often garner high-level corporate clients, and create a great source of income for teams and venues. Premium suites specialists can also be used in corporate activities, high fashion experiences (such as fashion shows, tradeshows, or vendor meetings), or big business interaction.
The premium suites specialist is responsible for coordinating all aspects of their client’s experience, including food and drink, media requests, interaction with players/artists/talent, cleanliness of the room, and special requests. They’re also responsible for any coordination specific to their client, like on field/court/stage appearances, A/V equipment, sponsorship guarantees, and more. Premium suites specialists should also address any additional concerns regarding handicaps, medical assistance, or physical accommodations that are necessary.
Premium suites specialists often report to department, sponsorship, marketing, or sales managers, but can function independently depending on the venue.
You should have excellent interpersonal skills to be a premium suites specialist, and your enthusiasm should sustain itself through the long hours that special events demand. You should be detail-oriented, and be able to anticipate obstacles or challenges that others may not see.
If you’re considering applying to be a premium suites specialist, your resume should show that you have excellent verbal and written communication skills. It should also show that you could identify issues before they arise. It should demonstrate that you can handle the responsibility of major clients and sponsors, and guarantee their satisfaction.
Premium Suites Specialist Resume Builder Power Words: hospitality, coordination, detail-oriented, relationship builder, verbal and written communication, organization, interpersonal skills, responsible, manager
Premium Suites Specialist Resume Sample
- Accurately recorded customer trends using internal tools
- Acted as liaison to department partners to ensure timely communication of event status
- Actively participated in meetings to share ideas, evaluate options and set guidelines
- Assisted customers with product information and site navigation
- Assisted with the planning of events and other projects
- Booked travel, managed expenses, and assisted with day to day organization
- Coordinated meetings with internal employees, external partners, and international contacts, often on short notice
- Developed objectives and strategies for the overall effectiveness and execution of corporate live events, such as internal conferences and large meetings
- Directed visual design including production
- Helped resolve issues
- Initiated calls to premium customers, to answer questions and maintain supreme customer experience
- Maintained ultimate professional nature towards current and prospective clients
- Managed and executed projects intended to optimize client experience
- Negotiated contracts and manages relationships with clients and outside vendors
- Performed related duties as assigned
- Provided feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues
- Researched and resolved inquiries verbally, in writing, and on-line
- Responded to service requests and customer inquiries via telephone and email
- Served as the single point of resolution for the customer
- Tracked and analyzed event data such as customer satisfaction and KPI’s for overall program effectiveness
- Worked closely with other specialists and the Premium Suites Manager
- Worked closely with vendors and clients to develop event messaging, collateral, and demo materials if necessary
- Worked with internal resources and vendors to obtain needed materials and services
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