Premium Suites Specialist Resume Sample

Premium Suites Specialist Resume Sample

Premium Suites Specialist Resume Sample

EM
E McClure
Edgardo
McClure
7357 Ortiz Union
New York
New York
United States
+1 (555) 537 4784
7357 Ortiz Union
New York
New York
United States
Phone
p +1 (555) 537 4784
Education Education
2009 2013
Fashion Institute of Technology
2009 2013
2009 2013
Experience Experience
present
New York
Premium Suites Specialist
New York
Kessler, Labadie and Moore
present
New York
Premium Suites Specialist
present
  • Accurately recorded customer trends using internal tools
  • Acted as liaison to department partners to ensure timely communication of event status
  • Actively participated in meetings to share ideas, evaluate options and set guidelines
  • Assisted customers with product information and site navigation
  • Assisted with the planning of events and other projects
  • Booked travel, managed expenses, and assisted with day to day organization
  • Coordinated meetings with internal employees, external partners, and international contacts, often on short notice
  • Developed objectives and strategies for the overall effectiveness and execution of corporate live events, such as internal conferences and large meetings
  • Directed visual design including production
  • Helped resolve issues
  • Initiated calls to premium customers, to answer questions and maintain supreme customer experience
  • Maintained ultimate professional nature towards current and prospective clients
  • Managed and executed projects intended to optimize client experience
  • Negotiated contracts and manages relationships with clients and outside vendors
  • Performed related duties as assigned
  • Provided feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues
  • Researched and resolved inquiries verbally, in writing, and on-line
  • Responded to service requests and customer inquiries via telephone and email
  • Served as the single point of resolution for the customer
  • Tracked and analyzed event data such as customer satisfaction and KPI’s for overall program effectiveness
  • Worked closely with other specialists and the Premium Suites Manager
  • Worked closely with vendors and clients to develop event messaging, collateral, and demo materials if necessary
  • Worked with internal resources and vendors to obtain needed materials and services

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