Premium Suites Specialist Resume Sample

Premium Suites Specialist Resume Sample

Premium Suites Specialist Resume Sample

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EM
E McClure
Edgardo
McClure
7357 Ortiz Union
New York
New York
United States
7357 Ortiz Union
New York
New York
United States
Experience Experience
08/2013 – present
New York
Premium Suites Specialist
Premium Suites Specialist
08/2013 – present
New York
Premium Suites Specialist
08/2013 – present
  • Accurately recorded customer trends using internal tools
  • Acted as liaison to department partners to ensure timely communication of event status
  • Actively participated in meetings to share ideas, evaluate options and set guidelines
  • Assisted customers with product information and site navigation
  • Assisted with the planning of events and other projects
  • Booked travel, managed expenses, and assisted with day to day organization
  • Coordinated meetings with internal employees, external partners, and international contacts, often on short notice
  • Developed objectives and strategies for the overall effectiveness and execution of corporate live events, such as internal conferences and large meetings
  • Directed visual design including production
  • Helped resolve issues
  • Initiated calls to premium customers, to answer questions and maintain supreme customer experience
  • Maintained ultimate professional nature towards current and prospective clients
  • Managed and executed projects intended to optimize client experience
  • Negotiated contracts and manages relationships with clients and outside vendors
  • Performed related duties as assigned
  • Provided feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues
  • Researched and resolved inquiries verbally, in writing, and on-line
  • Responded to service requests and customer inquiries via telephone and email
  • Served as the single point of resolution for the customer
  • Tracked and analyzed event data such as customer satisfaction and KPI’s for overall program effectiveness
  • Worked closely with other specialists and the Premium Suites Manager
  • Worked closely with vendors and clients to develop event messaging, collateral, and demo materials if necessary
  • Worked with internal resources and vendors to obtain needed materials and services
Education Education
2009 2013
Fashion Institute of Technology
2009 2013
2009 2013

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