Claims Coordinator Resume Samples

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E Schulist

Elmer

Schulist

437 Muller Pass

Phoenix

+1 (555) 833 3972

437 Muller Pass

Phoenix

Phone

p +1 (555) 833 3972

Experience Experience

Phoenix, AZ

Claims Coordinator

Phoenix, AZ

Tremblay, Lynch and Brekke

Phoenix, AZ

Claims Coordinator

Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Entering claims in our Software (Bond Pro)
Monitoring status of all equipment claims by group spread sheet
Tracking Loss Adjustment Expenses and Losses
Processing Check Requests for Payments
Sending Standard Claim Letters
Coordinating Claims Meetings with our General Counsel, Consultants, and Claims Department

Boston, MA

WC Claims Coordinator

Boston, MA

Waters, Schoen and Miller

Boston, MA

WC Claims Coordinator

Obtains physical restriction from medical provider when worker is released to light duty and prepares light duty job offer letters
Assists branches in routine claims issues i.e., who to call, where to send information, the role of our Third Party Administer (TPA), etc
Reviews new claims to determine if they involve restricted work, or are an indemnity case
Works with outside vendor to arrange light duty offsite if opportunities don’t exist at the branch
Detailed oriented and focused on accuracy
Facilitates the resolution of issues between the branch and TPA
Directs vendor inquiries to TPA

present

Dallas, TX

Industrial Claims Coordinator

Dallas, TX

Williamson-Greenfelder

present

Dallas, TX

Industrial Claims Coordinator

present

Work varied shifts, including weekends and holidays
Perform other related duties as necessary or assigned
Perform ISO Indexes
Perform initial claim interview with injured employee
Index industrial claims
Review, index and approve or deny medical bills from physicians in accordance with Nevada law
Schedule medical appointments and generate appointment letters

Education Education

Bachelor’s Degree in Physical Science

New York University

Bachelor’s Degree in Physical Science

Skills Skills

Strong attention to detail
Excellent interpersonal skills – able to work within a team
Excellent organization skills – able to prioritize work and meet deadlines
Ability to effectively & professionally communicate, whether written or verbally
-Strong work ethic
Strong interpersonal skills; team player
Adaptable and flexible to new situations
Ability to navigate computer while on the phone
-Proficient in Adobe and MS office products (Excel, Word)
-Solid problem solving skills

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15 Claims Coordinator resume templates

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Life Claims Coordinator Resume Examples & Samples

Respond to and resolve customer service requests according to EquiTrust policies in a prompt, efficient and courteous manner for internal and external customers, department staff and other contacts
Monitor and analyze state regulatory requirements for administering life claims. Work with Compliance team to assess required administrative policy and procedure changes and leads the implementation of resulting changes to administration practices. Determine impact of claim procedural changes on administration systems, coordinates system changes with IT, conducts claims user acceptance testing and prepares or updates claim procedure manuals
Perform claims coordination, processing and examination of life insurance claims and living benefits requests. Process claims from the point of claims receipt through claim payment. Coordinate claim processing among 3rd party underwriting and investigation teams, EquiTrust staff (Legal/Compliance, Actuary) and other intermediaries
Analyze police reports, beneficiary statements and physician statements. Create an assessment and provides opinion regarding claim. Align documentation with the underwriter’s assessment, and acts as point person for the decision on recession of the life contract based upon the incontestability according to contract language. Document incontestable claim decision and creates letter to beneficiary/beneficiaries regarding final disposition
Coordinate contestable claims, contacting investigation vendor, ordering and retrieving all necessary contestable claim requirements, including attending physician statements, prescription records, etc.; responsible for all required communication to ensure seamless and timely processing of the claim
Communicate, on both a written and oral basis, with stakeholders including agents, IMO’s, claimants, beneficiaries and internal departments such as Underwriting, Legal/Compliance and Actuary. Strictly adheres to HIPAA guidelines in all communication
Communicate with the reinsurance company upon notification of claim and again upon completion of the claim providing records required for reimbursement. Consult with Actuary to confirm value calculations
Coordinate and review records and documentation needed for Plan F Reviews and Accelerated Death Benefit eligibility decisions. Assess documentation for eligibility and living rescissions. Provide summary of findings to management for a decision
Maintain and provide management reports on a defined basis regarding the status of each assigned case. Prepare summaries for presenting to claims committee when applicable
Take lead role regarding all claim activity with internal and external customers, including recommendations to the Claims Committee. As such, will have significant opportunities to advise and influence others
High school graduate or equivalent required; associates degree or college degree in business or other related discipline preferred
Six to seven years life insurance experience in claims or underwriting preferred
Professional industry designations such as Chartered Life Underwriter (CLU), ICA’s Associate/Fellow Life and Health Claims (ALHC/FLHC), LOMA’s Associate Life Management Institute (ALMI) or demonstrated work toward achieving designations
Strong knowledge of life insurance and claims processes, taxation aspects (MEC, TAMRA, Guideline Premium Tests) and basic understanding of medical terminology as related to life insurance required
Ability to prioritize workflow, establish and meet deadlines, manage multiple concurrent tasks
Ability to learn quickly and understand complex administration systems
Proficient computer skills, including keyboarding, with knowledge of MS Word and Excel and have used an insurance administration system
Responsible, reliable, dedicated and accountable
Organized, self-directed
Team oriented
Professional communication and diplomacy
Innovative and inquisitive
Intuitive, problem solver, analytical
Strong attention to detail; accurate
Demonstrate ability to multi-task and flexibility in scheduling of daily activities

Claims Coordinator Resume Examples & Samples

Technical knowledge: Knowledge of WC law and excellent WC claims management skills
Accomplished in planning and directing multiple projects/assignments simultaneously
Excellent working knowledge of Word, Excel and Microsoft Outlook
Communication skills: Ability to convey ideas clearly and concisely in both written and verbal communications. Excellent inter-personal skills
Physical Requirements: Ability to travel to field locations, accident sites and claims offices
Minimum educational level: Bachelors Degree in related field and/or equivalent work experience
Experience required: 2+ years of WC claims management
Demonstrated success in problem solving

Claims Coordinator Resume Examples & Samples

Administers Self-Insured medical only claims in compliance with the rules and regulations of the State of California by authorizing treatment and billings, setting medical examinations and acting on all other requests to bring the file to closure. Answers questions and explains workers’ compensation benefits to the employees
Provides status to Human Resources, Safety, First-Aid and various departments with regard to disability tracking of the injured worker to comply with FMLA and OSHA requirements. Duties such as answering telephones, maintaining files/records, etc
Verifies wages, work restrictions and work injuries. Contacts doctors and medical providers, authorizing initial medical treatment. 5. Processes checks and runs reports on Self-Insured claims. Performs other
Coordinates with T.V. and Feature productions to ensure that the productions complete required state forms and follow procedures

Claims Coordinator Resume Examples & Samples

Work with contractors, third parties (local police and/or fire depts.) and Company employees to obtain proper accident documentation when it exists
Respond to extensive public inquiries on Company or public claims
Assist in development and maintenance of information systems and databases
Negotiate payment options and billing terms with contractors or customers for claim payments
Manage and coordinate the entire billing process; including entry of claim, invoice billing, customer contact and final payment negotiation. Use Passport system for claim entry and use to guide work orders to claim status. Must be properly and timely entered, for payment

Claims Coordinator Resume Examples & Samples

Maintains effective systems to support the timely release of accurate information to diverse clients
Responsible for the intake of all program specific correspondence including mail and faxed documents
Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement counselor and/or team leader
Responsible for payer research and state assignment management
Distributes reports daily disseminating information to appropriate distribution vendors reimbursement counselors and team leaders
Complies with all appropriate policies procedures safety rules and regulations
Answers basic programing inquiries and triage calls to appropriate team members
Strong desire to develop health care research and analysis skills in order to support payer research health care policy library and state management responsibilities
Strong computer application skills
Must have excellent time management skills
Strong interpersonal skills; team player
Adaptable and flexible to new situations

Claims Coordinator Resume Examples & Samples

Prepare and create event and property related claim files, perform any follow up action necessary to resolve any guest/patron issues and secure any additional documentation/video relevant to the event or claim
Provide support to the Property Risk Manager in all aspects of general office administration, including conducting research, preparing written correspondence, handling telephone, mail and email
Enter and track all certificates of insurance (COI) within the RMX system, provide follow up communication relevant to COIs, and assist with tracking and monitor of all documentation/information pertaining to property fleet schedule
Review incoming events and property/loss missing related claims
Prepare and create event and property/loss missing related claim files with completion of all necessary follow up action to include communication verbal and written with guests/patrons and retention of any and all pertinent documentation information to include video retention
Timely communicate and resolve any guest service issues related to filed events and property/loss missing related claims
Provide administrative support to Risk Management Director
Manage and screen multi-line phone and direct calls to appropriate parties or take messages
Oversee opening, sorting of high volume in-coming (internal and external) mail, including faxes, e-mail and provide necessary response as directed by the Risk Management Director
Assist Risk Management Director with maintenance of certificate of insurance program to include data entry of all certificates of insurance into database system (RMX)
Assist Risk Management Director with tracking and maintenance of fleet schedule
Perform general office duties, such as ordering supplies, arranging maintenance of claims equipment, maintenance of records management program
Maintain confidential electronic and hard copy files
Perform all duties as deemed necessary for the success of the department
At least 2 years of guest service experience in a related field
At least 2 years of administrative support experience or equivalent
Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Working knowledge of good guest service principles
Proficient in Microsoft Word, Excel, and Outlook

Claims Coordinator Resume Examples & Samples

Requires a high school diploma or GED
A minimum of 4 years of related experience needed to successfully perform the duties of this job
Must be able to set goals and meet deadlines
Ability to work proactively in a high-paced deadline oriented environment
Must be focused and detail oriented
Log all customer claims in detail as required by preset standards
Timely response to customers with claim notification number that initiates processing of claim
Analyze and properly identify / classify claims for appropriate distribution
Creation of Credit and Debit and Return Credit documents in SAP as needed
Identify duplicate claims / deductions
Professionally communicate to customers regarding claim determination with Credit Memo approval number or denial

Damage Claims Coordinator Resume Examples & Samples

Create a claim to track the status
Contact parties involved to acquire information about the vehicle’s condition at each point
Work with all parties involved to reach a resolution
Assist insurance adjuster in settling claim
Acquire photos of damage and estimate
Communicate with parties involved on status and what is needed to proceed with claim
Make payment arrangements once settlement is reached
Assist others in department as needed
Make arrangements for payment to customer and collect payment from vendor
High School diploma or equivalent experience
1-3 years of related customer service experience; 1 or more years claims handling experience, or equivalent training required
Basic understanding of insurance principles including coverage and terminology preferred
Written skills to compose clear, succinct descriptions when posting files and drafting correspondence
Excellent telephone communication skills, as well as typing skills required
Strong knowledge of Microsoft Excel, Word, and Outlook
Capacity to multi-task in a fast-paced work environment
Effective and persuasive communications skills
Addresses conflict calmly, directly and diplomatically

Industrial Claims Coordinator Resume Examples & Samples

Set up and organize new industrial claims
Perform initial claim interview with injured employee
Render determinations on industrial claims per Nevada law criteria
Authorize requests for medical treatment from physicians if deemed appropriate per Nevada law
Schedule medical appointments and generate appointment letters
Index industrial claims
Review, index and approve or deny medical bills from physicians in accordance with Nevada law
Respond to attorney requests for copies of claim files
Perform ISO Indexes
Calculate average monthly wage payable to injured employee per Nevada law
Calculate permanent partial disability award payable to injured employee per Nevada law
Enter claim notes on industrial claims
Perform other related duties as necessary or assigned

Claims Coordinator Resume Examples & Samples

Research and respond to telephonic and internet claims/bill status requests
Gather all relevant documentation regarding reimbursement inquiries and make initial determinations on resolution
Obtain documentation for incorrectly paid claims and make initial determinations on resolution
Assist in filing reimbursement appeals; provide timely follow up on outstanding appeals
Research unapplied funds and make recommendations regarding payment applications or refunds
At least 2 years experience in workers’ compensation-Preferred
At least 2 years experience in billing and reimbursement operations-Preferred
Bachelors degree OR an equivalent combination of education and experience

National Title Claims Coordinator Resume Examples & Samples

Working knowledge of title and escrow procedures and/or mortgage industry procedures (preferably 3+ years title and/or escrow experience)
Attention to detail is critical
Strong computer skills and the ability to use multiple programs interchangeably is key
Must be proficient in Microsoft Office (preferably 2010 or higher)
Strong organizational skills with the ability to multi task, prioritize and work under pressure
Degree preferred. High School Diploma or equivalent experience

Claims Coordinator Resume Examples & Samples

Duties and Responsibilities
Perform post-foreclosure servicing functions as required by MI, investor, insurer, and internal guidelines including
HS Diploma or Equivalent
1+ years’ experience
Default-related experience is preferred
An aptitude for data, reporting, and working with numbers, is desired
MS office
Familiar with GSE, and Insurer servicing guidelines

Trade Claims Coordinator Resume Examples & Samples

Receive, process, and attach a high volume of customer claims backup documentation to corresponding claims in a timely and efficient manner
Review new claims and initiate claims workflows following a defined process
Manage deduction e-mail box processing a high volume of email communication and documentation for the department. Ensure e-mail box is organized and maintained according to department procedures
Ensure customer provides adequate information to process claims. Routes incomplete claims to the appropriate internal and external stakeholder groups to gain complete and required claim information
Communicate and work closely with the Trade Claims Specialists to ensure sufficient understanding of the customer base
Ensure all activities are completed within established SOP timelines
Track data and communicate issues to management
Continuously make suggestions and recommendations for improvements of all processes and systems within functional area
Work effectively and in cooperation with the Trade Claims Specialists
At least one year of experience in a high volume transactional processing environment required (examples include Claims Processing, Data Entry Operator, A/P, A/R, Payroll)
Must demonstrate initiative to solve issues independently, consistently, and professionally
Prior experience working in an enterprise management system (e.g. SAP) preferred
Must be detail oriented, possess strong organizational skills, and possess the ability to produce a high volume of work output
Strong communication skills; written and verbal
Strong computer skills, particularly with desktop computing programs including Excel and Outlook
Ability to work effectively and in cooperation with various departments
Ability to prioritize work, manage multiple tasks and effectively produce a high volume of work output within department guidelines
Willingness and ability to work in an environment with a high level of repetition of tasks
Willingness and ability to work overtime as business needs require

Claims Coordinator Resume Examples & Samples

Cost control for all full and empty equipment- and vessel damages in German ports
Claiming and recovering costs from responsible third parties
Maintain handling and prevention measures for full equipment damages with relevant parties in ports of Bremerhaven, Hamburg and Wilhelmshaven
Coordination of measures between parties involved
Handling of full equipment and vessel related damages to reduce claims costs
Follow up for short shipments with terminal operators, customer service desks and other internal departments and agencies involved
Damage documentation and tracking in relevant systems (RKCL/RKEM)
Cost control of all debit notes for relevant claims under consideration for purchase order for FACT finance system
Debit third parties for all acknowledged full equipment and vessel related claims
Support third agencies for claims recoveries with claims costs statements if other areas than GER cluster is involved
Monitoring status of all equipment claims by group spread sheet
Ensure proper filing is kept under consideration of legal and company requirements

Claims Coordinator Resume Examples & Samples

Answer telephone and obtain necessary information from caller to aid in service or provide the appropriate resource to assist the caller in resolution
Where assigned contribute to various forms of data tracking related to calls, customer service input, and aiding in the mailing processes of claims
Read and route incoming mail. Locate and attach applicable file information and properly place in claim system(s) with corresponding files
Ability to prioritize and manage multiple tasks simultaneously and follow through on expectations in a timely manner
Reconcile payments to vendors, claims, and expenses when directed
Provide general clerical support and other administrative tasks for claims department as needed
Performs other related duties as required and assigned
High school diploma or higher level of education
Good soft skills related to customer service, verbal and written communication skills
Good computer skills and attention to detail
Must possess the ability to multi-task and move quickly in a demanding and highly confidential environment
Must adhere to the highest standard of ethics and professional behavior
Must maintain a positive attitude and consistent temperament

Claims Coordinator Resume Examples & Samples

Daily review of invoices on hold in the Syncada
Resolve billing issues with carriers. Root cause determination and corrective action implementation
Maintain and review KPI such as invoicing timeliness, accuracy and aging by carrier
Liaise with accounting and finance to execute month end close, Cost-To-Serve, CFF, PO management, GL account coding, etc.,.
Manage rate updates in Freight Payment system
Perform rating audits to ensure rates are updated in TMS and Syncada
Lead validation of payment with actual loads in TMS
Ensure accuracy of Inbound BOL file prior to releasing to Syncada

Os-risk Claims Coordinator Resume Examples & Samples

Work with the injured employee to ensure they follow the process
Work with supervisors and managers in obtaining appropriate ABM investigative information
Partner with TPA to ensure timely and cost effective claims management, throughout the life of the claim
Assists in the implementation of claims related programs within the Region
Maintains all logs and diary as needed to ensure compliance with proactive claims management initiatives, and statutory requirements. Manage and maintain lost time and medical restrictions in Risk Console, and the Disability Tracker
Works closely with TPA to gather information needed to adjudicate claims
Works closely with the Regional Risk Manager to identify training needs within the organization
Trains personnel on risk related processes and procedures
Mitigate expenses and LAP loss costs by reviewing all regional lost time claims for potential return to work opportunities, as appropriate per Region
Timely validates, updates all data coding throughout the life of the claim
Weekly review and ongoing diary for employees on total temporary disability, temporary partial disability, and modified duty (Disability Report). Develop and update weekly & monthly report on progress, as appropriate
Provide wage statements timely to TPA adjuster
Coordinate with H/R and TPA when permanent restrictions accompany the permanent partial disability/medical maximum improvement report. This will ensure timely Interactive Process, and moving the workers’ compensation claim to resolution
Follow up as required with our H/R & TPA partners, to ensure that temporary modified duty is offered to 100% of employees within 48 hours of physician release, as appropriate
Mitigate expense costs to vendors by limiting employee participation in Wellness Center and/or T2W partnership for reasonable accommodations
Attend hearings, as needed per jurisdiction
Respond and comply with subpoena requests
Minimum of 2 years’ experience in Workers’ Compensation and/or Liability claims, or medical management preferred
Must possess ability to present training material
Bi-lingual in English and Spanish, a plus
Must have working knowledge of Microsoft Excel, Power Point and Word programs

Medicare Senior Claims Coordinator Resume Examples & Samples

Analyzes and renders final decisions of non-clinical appeals according to procedure, state and federal guidelines, benefit plan guidelines, company internal policies and work flows
Consults with internal departments such as Clinical, Legal, and Network, as well as company senior management to assure appeal and complaint decisions meet all guidelines and result in customer satisfaction when possible
Consults with Account Management and external vendors to resolve high profile, complex appeals and/or complaints
Documents process and findings within the Appeals and the Complaint databases, and the company's internal systems
Responsible for maintaining the integrity of the company's relationship with client customers by researching, resolving and responding to customer and account inquiries involving adverse determinations
Researches, compiles and consults with external review organization and customers as necessary for appeals and complaint process
Assists in data gathering and reporting of appeals. Responsible for achieving and maintaining department performance guarantees
Contributes to unit and department CQI (continuous quality improvement) processes by participating in unit goal setting, scorecard development and departmental meetings. Meets individual performance standards

Claims Coordinator Resume Examples & Samples

Filing: Keeping the Claims (electronic) filing system current on a daily basis
Entering claims in our Software (Bond Pro)
Tracking Loss Adjustment Expenses and Losses
Processing Check Requests for Payments
Sending Standard Claim Letters
Coordinating Claims Meetings with our General Counsel, Consultants, and Claims Department

Benefit Claims Coordinator Resume Examples & Samples

Three to five years experience in an office setting with related experience, including administrative and/or customer service
Skills and Abilities Required
Proficiency in Microsoft Office (Word, Excel, Outlook)and related departmental applications
Strong data entry and computer skills
Excellent communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues
Ability to exercise judgment to shift priorities and organize multitasks simultaneously, including handling daily routine tasks
Ability to engage in team environments requiring flexibility to adjust to change quickly
High level of follow up and responsiveness
Background in reinsurance or first-dollar medical claims experience
AA/AS or BA/BS college degree

Warranty Claims Coordinator Resume Examples & Samples

Identifies warranty coverage of equipment repairs based on type of repair and equipment unit for all terminal maintenance locations daily
Monitors owner-operator warranty claims ensuring credit to owner-operator accounts
Coordinates warranty payments due and vendor payments made with Accounting department; ensures payments due are credited to the appropriate account
Enters all warranty claims and credits into the system; tracks warranty claims filed, invoices, payments, credits and "no charge" invoices as well as warranty coverage specifications based on equipment unit; tracks shipped parts under warranty
Verifies vendor charges for road maintenance repairs ensuring road maintenance repairs where actually done and billing not duplicated; authorizes payment and submits to Accounts Payable
Responsible for the recovery of warranty claims and adjustments
Trains, assists and assigns tasks to newly assigned warranty department personnel; assists Warranty & Road Maintenance Supervisor as needed and acts in his/her place during absence
Skills: Computer keyboarding
Education: High school diploma or GED
Experience Required: Three years transportation, diesel parts or warranty experience

WC Claims Coordinator Resume Examples & Samples

Communicates with and trains the branches on claims reporting requirements, the importance of using preferred medical providers, our Return to Work program, and the overall claim processes
Assists branches in routine claims issues i.e., who to call, where to send information, the role of our Third Party Administer (TPA), etc
Assists the TPA when requested information from branches is not provided timely, the TPA is unable to locate the claimant, etc
Reviews new claims to determine if they involve restricted work, or are an indemnity case
On claims involving work restrictions, works with the branch in locating suitable work ASAP
Obtains physical restriction from medical provider when worker is released to light duty and prepares light duty job offer letters
Works with outside vendor to arrange light duty offsite if opportunities don’t exist at the branch
Maintains claim documentation in electronic folders
Directs bills and claim related correspondence received to the appropriate TPA office
Facilitates the resolution of issues between the branch and TPA
Directs vendor inquiries to TPA

Senior Claims Coordinator Resume Examples & Samples

Knows fundamental concepts, practices and procedures of particular field of specialization
Microsoft office products with an emphasis on MS Word and Excel
Strong organizational skills with the ability to multi task and work under pressure
Typically has 3+ years administrative experience
Title insurance preferred
Paralegal certification desirable

GAP Claims Coordinator Resume Examples & Samples

Coordinate and review pending clams, establish new claims in the system and make additional requests by telephone, e-mail, and letter
Prepare GAP Claim files for adjudication and assist GAP Claims Adjuster(s) in claims related administrative duties
Answer claim related questions via telephone and e-mail in a prompt, professional manner
Conduct necessary research to resolve claim issues brought by lenders and internal/external customers
Other Job Duties as assigned

Claims Coordinator Resume Examples & Samples

Preparing primary insurance claims for submission or resubmission
Coordinating and/or performing other special projects
Reviewing and taking action on key reports related to billing
Escalating system issues or trends to key teammates as needed
Clinical outcomes consistently ranked above the national average

Provider Dispute / Claims Coordinator Resume Examples & Samples

To review and process provider disputes and appeals as established in the Claims Department Policies and Procedures
To contribute to a fair and positive work environment by treating peers, superiors, subordinates, clients and vendor with professionalism and respect
Extensive knowledge in the area of Managed Care claims, with specific knowledge of DMHC and CMS guidelines
4 years of experience as a Claims Examiner or Claims Auditor
Initiative – ability to thoughtfully and independently resolve problems
Ability to interpret Health Plans Division of Financial Responsibility for both IPA and Hospital Risk as well as interpreting contracts

Claims Coordinator Resume Examples & Samples

Manage multiple shared mailboxes receiving a high volume of loss correspondence; analyze key attributes within correspondence for the appropriate business unit and/or MRAm department; evaluate and rank as Payment, Cash Call, Recovery, ACH inquiry First Notice of Loss, Update, Litigation/Suit, Encryption, etc. to meet time sensitive Service Level Agreements assigned to each category
Analyze each loss correspondence using Reinsurance / Insurance applications, multiple reference materials and structural guides to identify the appropriate Claims Specialist / Claims Analyst; Proficiently provide the accurate line of business and MRAm loss number, if applicable; Determine the appropriate course of action and route the correspondence to internal / external clients using our Workflow, SRC Worksheet, email or alternative per Claim Handling Guidelines
Manage high volume Specialty Markets customer service phone lines with an investigative approach to direct callers to the appropriate Third Party Administrator, Specialist and/or Department
Extract and manipulate multiple ISO Reports for distribution to Specialty Markets Division and appropriate Third Party Administrator
Prepare and refine loss correspondence in Reinsurance / Insurance applications and facilitate with IT the appropriate access to MRAm’s secured FTP site for legal counsel’s review
Manage and prepare hard copy/CD Claim correspondence by consulting with the Claims Divisions, Third Party Administrators and/or Micrographics to enforce a paperless environment; Support the Claims Content Stewards to comply with corporate’s Enterprise Content Management strategies
Manage critical customer service operations within Claims i.e. – printer maintenance, scanning requests, shipment of federal express, certified mailings, office supplies. Where appropriate, elevate to manager areas identified for improvement to ensure a high caliber of customer service
Assist with Claims Assistants and Associates responsibilities during peak intervals
Exceptional organizational and independent decision making skills
Ability to adapt and navigate in multiple applications and software on an as needed basis
Expertise with MS Office Excel, Outlook and Adobe Acrobat
Strong ability to multi-task and prioritize high volume emails to meet time sensitive Service Level Agreements
Ability to distinguish between Reinsurance and Insurance business

Associate Claims Coordinator Resume Examples & Samples

Collaborate with the Claims Coordinators to file claims with small parcel carriers
Research shipping costs on damaged shipments
Work with Customer Service to collect missing data needed to file claims
Track and update claim resolutions from carriers
Work on miscellaneous Logistics needs as they arise
Perform various tasks to support company initiatives and goals
Promote a positive office culture and environment

Claims Coordinator Resume Examples & Samples

At least 1-3 years’ work experience
Clear and concise oral and written communication skills
Strong numerical skills
Excellent organization skills – able to prioritize work and meet deadlines
Excellent interpersonal skills – able to work within a team
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
Insurance/ claims handling knowledge

Claims Coordinator Resume Examples & Samples

Ability to remain focused, diligent and productive on each particular matter
Ability to effectively & professionally communicate, whether written or verbally
Ability to navigate computer while on the phone
Familiarity with computer along with Microsoft Word & Excel

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