Product Manager, Services Job Description

Product Manager, Services Job Description

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Product manager, services provides leadership by demonstrating deep understanding of technology trends, user experience best practices, market needs and competitive landscape to define the fan and brand experience strategy.

Product Manager, Services Duties & Responsibilities

To write an effective product manager, services job description, begin by listing detailed duties, responsibilities and expectations. We have included product manager, services job description templates that you can modify and use.

Sample responsibilities for this position include:

Exhibit thought leadership in the messaging and collaboration space by engaging in various external and internal forums and events, publishing white papers/blog posts, and engaging in social media
Orchestrate collaboration between multiple third party vendors and internal teams
Analyze product profitability in collaboration with finance and marketing including monitoring and assessing key performance indicators to determine how well the product is performing in the market and how it contributes to profit
Develop and implement the overall product strategy for NaviSite’s hosted and managed services in concert with various cross-functional groups across Time Warner Cable and NaviSite
Own and manage comprehensive product roadmap for managed hosting services including but not limited to hosted server management, colocation single-tenant virtualization, firewall management, router/switch management, load balancers
Continuously assess the broader managed hosting and colocation marketplace and competitive landscape
Establish and manage any external third-party relationships necessary to deliver the offering
Optimize product profitability by establishing competitive price structures that capture value in the market
Work closely with sales operations and support to establish the book to bill support process options and evaluate their cost impact on product margins
Lead cross-functional teams to execute process improvements or changes to products, including optimization of the underlying technology platform used to provision and enable the customers

Product Manager, Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Product Manager, Services

List any licenses or certifications required by the position: PMP, ITIL, PHR, CEBS, ITSM, MQTT, CTP, CCM, CSPO, NPI

Education for Product Manager, Services

Typically a job would require a certain level of education.

Employers hiring for the product manager, services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Business, MBA, Marketing, Computer Science, Technical, Education, Management, Business/Administration, Finance

Skills for Product Manager, Services

Desired skills for product manager, services include:

Technology product offerings and solutions
PM processes
Procedures
Terminology
Best practices and emerging trends within financial services preferably within retail banking
Bio-pharmaceutical product cycles and production processes
Collaboration
Customer experience
Data Analytics
Disposable applications and competitive landscape

Desired experience for product manager, services includes:

A good strong grounding in Networking technologies covering Data solutions and services (Routing, Switching, Data Centre Designs, WAN technologies, MAN technologies, Wireless Solutions, Low Latency Solutions and Designs, Carrier Solutions, VPNs, Extranet Hosting services, Network Instrumentation)
Partnering with the business units to understand their technology strategy and the underlying business drivers
Developing a Roadmap for the product, incorporating volumes demand forecast and assumptions, defining product feature set
Defining the Operational Level Agreements (OLA) and Key Performance Indicators for the product (KPI) for the product
Creating the cost and pricing structure and managing the overall pricing budget (P&L) by ensuring the various value chain entities stay within their allocations
Carrying out continuous improvement and optimization of the unit price

Product Manager, Services Examples

1

Product Manager, Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of product manager, services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for product manager, services
  • Build relationships with key business stakeholders and develop an understanding of relevant business processes and systems used by PPFA and affiliates to inform digital product offerings
  • Communicate product vision to stakeholders, report ongoing progress
  • Work with other product managers and IS leadership to create an environment of innovation within Planned Parenthood
  • Build and maintain a sound understanding of customer needs through ongoing market engagement, researching with teachers/tutors and learners across FE Colleges and Secondary Schools
  • Lead the development of a new set of offers within the Industrial IoT space
  • Partner with Global Shared Professional Services and Product Management to develop MGPP for packaged offerings
  • Partner with sales to identify and close new opportunities in Manufacturing and Infrastructure market and leverage the Service Marketing team to create provocative literature and web-based experiences
  • Perform ongoing market and customer-success analysis to ensure maximum growth and value
  • Orchestrate rigorous follow-through on growth plans, financial commitments and new customer onboarding
  • Provide thought leadership internally and externally
Qualifications for product manager, services
  • Adept at using various devices and technologies to promote, deliver, and consume video content
  • Proficiency in MS Word, MS Excel, PowerPoint and Outlook required
  • 2+ years experience developing consumer-facing digital products
  • Demonstrable achievements defining and bringing to market top-notch digital products
  • Strong knowledge of digital user experience practices, with a focus on mobile
  • 8+ years as a Product Manager in the software technology industry, preferably with experience developing support services, online marketplaces and/or SaaS applications
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Product Manager, Services Job Description

Job Description Example
Our growing company is hiring for a product manager, services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for product manager, services
  • Define and develop new technology products and platforms that meet the current and future needs of the market
  • To work closely with the BIS leadership team, BIS Chief Architect, BIS Futures and BIS suppliers to formulate the strategy for new BIS products
  • Develop road maps for each product or platform, and regularly review them to ensure they retain market leading positions
  • Attend conferences and industry seminars and engage proactively with supplier partners to keep abreast of developments within the technology industry, anticipate new market requirements and identify market threats and opportunities
  • Work with Business Development, Communications and Futures to raise the profile of BIS in the market and to promote the capabilities and potential of BIS products and platforms
  • Undertake market research in conjunction with Business Development, Futures and the Chief Architect to define the commercial viability of prospective new product and platforms
  • Develop Business Cases for investment in the development of new BIS product and platforms in conjunction with BIS Business Operations, Futures, Business Development and Engineering
  • Have P&L ownership, product performance management and delivery of portfolio targets
  • Define strategy, development and delivery of product strategies that grow the portfolio
  • Drive business development to grow product portfolio, leading the engagement, evaluation and commercial contract negotiations with new potential content and entertainment partners and working with cross functional teams to develop new entertainment propositions and revenue streams
Qualifications for product manager, services
  • An understanding of how applications are built using APIs and SDKs
  • A clear vision of how to shorten time from developer sign up to “Hello, World!”
  • Familiarity with working in an environment that follows Agile software development methodology
  • Provide guidance and orientation for the department managers
  • Provide direction and guidance to management team in development of department goals and objectives delivery
  • Oversee strategies for a team that has to work across multiple departments and systems to support, execute and resolve customer issues
3

Product Manager, Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of product manager, services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for product manager, services
  • Market Research -- Monitor and frequently "self-educate" on the latest trends in financial services products
  • Consumer Research (Qualitative) -- Responsible for organizing, conducting, and synthesizing consumer interviews / focus groups / events aimed at unlocking key product needs/insights that inform future product development efforts
  • Consumer Research (Quantitative) -- Responsible for collecting and analyzing market intelligence data aimed at uncovering trends in consumer demographics / preferences / needs / buying habits
  • Existing Product Refinement -- For all existing product, analyze historical margins & performance trends to update product pricing & content
  • Pricing -- Collaborate with Supplier contacts to manage and maintain pricing tables incorporating new product SKU's and price changes to existing SKU's
  • New Product Creation -- Utilizing research collected in a data-driven approach, create new financial services products including pricing, product definition, value proposition, and target market assessment
  • Marketing / Product Benefit Communication -- Develop key selling points of each new product launch, including a summary of key consumer needs and innovations in product aimed at addressing them
  • Product Resource -- Provide product training for customers, dealers, sales, and internal team members in order to communicate key selling points
  • Build Relationships - With customers, dealers, and organizational teams and maintain effective lines of communication with key groups, including internal customers within our matrix organization
  • Take a lead role as the Subject Matter Expert for allocated products
Qualifications for product manager, services
  • Proven ability to collaborate and work with numerous teams at all levels (including Sr
  • A minimum of 2 years experience is required, 3-5 preferred in a product management, service delivery, marketing or a corporate leadership role in services in the Enterprise IT industry
  • 6+ years in product management and/or product development sales.-Professional experience within the prepaid industry and telecommunication industry
  • Strong time and project schedule management skills required to consistently meet deadlines and ensure preparedness for launch or implementation of products, services or initiatives
  • Understand competitive offerings and international market trends
  • Design product/proposition strategies to capitalise on emerging consumer trends
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Product Manager, Services Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of product manager, services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for product manager, services
  • Prioritize the creation, enhancement or termination of offering, process or feature within relevant contexts such as improved user experience, platform investment, monetization opportunities and new business threats
  • Define the key values and benefits of the created product and develop core positioning and messaging for connected products to be integrated into brand and consumer-centric go-to-market plans
  • Managing and monitoring the financial and market progress of products and portfolios
  • Ensure strategies and requirements for products and services comprehend regions and global market needs
  • Taking accountability and driving shared accountability across the organization
  • The knowledge and ability to work with Engineering, IT and other technical partners to ensure solutions are built that meet requirements, customer and business needs
  • Work with other members of the Product organization across the various lines of business to develop and execute a roadmap of Merchant Services product capabilities necessary to make Chase Pay as the leading omni-channel payment solution for merchant
  • Lead areas with Chase Pay product execution and support, including but not limited to create business requirements, work closely on functional requirements
  • Identify and ensure Testing/certification environment exist for product launch
  • Identify and ensure Customer Support/escalation process exist post-launch
Qualifications for product manager, services
  • Lead development and delivery of new integrated Device Replacement and Service propositions that add differentiation to our core propositions
  • Manage large third party vendor partner relationships
  • Drive business development in the Device Value Added category
  • 10+ years’ experience within telecommunications, IT and or similar industry with experience and an understanding of traditional and digital IT&T products and service development, marketing and P&L performance management
  • A passion for and proven experience in new IT&T and digital product innovation
  • Demonstrated experience in operating at a tactical and strategic level
5

Product Manager, Services Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of product manager, services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for product manager, services
  • Drive strong collaboration and coordination with regions, outbound marketing, product planning, product management, engineering, and customer support
  • Assess existing and potential markets for Software Maintenance Agreements (SMA) and other Contracts and partner with all applicable business groups to develop strategies, programs, and education offerings on new equipment technology
  • Assist Suppliers and R&D with Commercialization process for our customers/brands
  • Work closely with R&D and Supply Chain to develop and author specifications items from suppliers
  • Evaluate and Batch all products in Test until final specification are signed off by supplier and customer/brand
  • Assist QA in scheduling annual frequency of product evaluations for suppliers based on category risk and performance quality history
  • Evaluate new suppliers as assigned by purchasing agents for compliance to BBI Quality and Food Safety requirements
  • Report all current and new supplier evaluations to purchasing agents both approved and unapproved
  • Cross train with other BBI food category auditors and assist in annual evaluations of their food group suppliers, as needed
  • Communicate with suppliers, listing all defects and concerns as noted during evaluations and monitor the corrective actions to insure compliance to BBI and Regulatory Requirements
Qualifications for product manager, services
  • Strong collaborative skills with the ability to work with both local and offshore teams
  • Demonstrated experience in vendor management
  • Experience with technical, financial and commercial analysis
  • Masters degree in Science and Marketing, with Microbiology preferred
  • Hold CAM (Control Account Manager) budget responsibility for Product Management and Product Development within BIS
  • Extensive experience of defining, developing, marketing and selling technical products, ideally IT software based products

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