Manager, HR Services Job Description

Manager, HR Services Job Description

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Manager, HR services provides leadership to the Evreux HR Team and Managing HR projects to implement change or process improvements, improve engagement or change HR/People Management practices.

Manager, HR Services Duties & Responsibilities

To write an effective manager, HR services job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, HR services job description templates that you can modify and use.

Sample responsibilities for this position include:

Deliver all given tasks timely and accurately
Report status of the ongoing work, immediately notify about any encountered obstacles or violations observed
Present reliable data about HRSC for reviews, site tours, planning and other analysis, support the reviews
Substitute for absent or unavailable management team members
Participate in all trainings and learning sessions recommended by the management
Optimally utilize given resources, systematically enhance own effectiveness
Co-operate with other employees in a harmonic way, create a positive climate in the subordinate team, encourage team work and collaboration
Implement CS ethic principles (‘5Ps’) in daily work
Meet and exceed customer expectations for process delivery and execution by meeting their current year cost objectives defining cost reductions for the future
Provide direction to business unit HR Managers and Facility Management in interpretation and application of employee-related policies, practices and procedures, international laws if applicable, government regulations, and internal investigations to enhance consistency and maintain and improve the work environment of the facility

Manager, HR Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, HR Services

List any licenses or certifications required by the position: PHR, HR, SPHR, SHRM, GPHR, PMP, CP, CAPM, SCP, ITIL

Education for Manager, HR Services

Typically a job would require a certain level of education.

Employers hiring for the manager, HR services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Human Resources, Business/Administration, Accounting, Education, Management, Marketing, MBA, Human Resources Management, Graduate

Skills for Manager, HR Services

Desired skills for manager, HR services include:

MS-Office applications
Core hire-to-retire processes used by Amazon
Advise the business on regional and global requirements and best practices for optimizing the use of Amazon People Technology
HR/HR Systems
Change management and communications methodologies
Global projects
Has owned change management for high volume
Microsoft Office
New change management approaches
Technology and tools through continuous research to innovate on approach and execution

Desired experience for manager, HR services includes:

Coach managers and supervisors in regards to performance management, employee development plans, disciplinary action and succession planning
Experience and knowledge with large scale KPIs/SLAs and measurement/framework
Experience within a matrix/global organisation (essential)
Keeps informed and networks with the external HR community and academic institutions to bring in HR innovation, inform of latest trends and external best practices
Builds dealer HR community, creates communities of practice on common HR interests
Agree on Service Management Framework

Manager, HR Services Examples

1

Manager, HR Services Job Description

Job Description Example
Our company is looking to fill the role of manager, HR services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, HR services
  • Supervision of team and people management
  • Analyzes root causes, tracks issues and corrective actions
  • Interacts with employees, field HR partners, CoEs and others as necessary to troubleshoot issues, resolve cases, educate and inform on trends and defects, improve process to alleviate root causes
  • Serve as process expert
  • Conduct quality monitoring of calls in functional areas, to determine training opportunities and process improvement
  • Partner with SMEs and Business Process Excellence team to facilitate knowledge transfer, including training and KnowledgeBase updates
  • Investigate unique/complex issues that are outside the scope of KnowledgeBase and provide guidance and resolution directly with employees, managers and subject matter experts
  • Support and process work as assigned
  • Manages all systems and contractor activities of the National Programs team, and other programs (e.g., transfer process, anniversary recognition, referral bonus, ) to ensure that production and quality expectations meet or exceed all departmental and company expectations
  • Conducts call monitoring and data integrity reviews to ensure that production and quality expectations are being met, providing timely feedback and coaching to ensure performance metrics are being met or exceeded
Qualifications for manager, HR services
  • Provides support in the areas of interviewing and coaching employees
  • Process payroll administration in an effective and timely manner
  • Handle benefits adminstration works, such as group insurance, pension schemes, Royal Recognition Program, Asian Savings Plan
  • Ensure the submission of HR reports and statutory returns
  • Minimum 6-8 years' solid experience in compensation and benefits sector in sizable corporations with 2 years in management position
  • Knowledge in HK & China Labour Ordinance
2

Manager, HR Services Job Description

Job Description Example
Our innovative and growing company is hiring for a manager, HR services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, HR services
  • Owns daily operations of the knowledge base
  • Interacts daily with the offshore KM Authors and KM Publishers
  • Develop and implement training programs to improve the quality and productivity of the team
  • Drive process improvements to enhance operational efficiency
  • Create business cases and manage enhancements to improve team technologies and tools
  • Present high quality data findings to drive initiatives
  • Respond to escalations, providing root cause analysis and recommendations
  • Standardize and identify opportunities to streamline Tier I work to provide seamless service
  • Develop and implement model to provide continuous coverage for Tier I services
  • Own specific areas of the business and be their Voice of the Customer and proactively work to be the HR Services expert with regard to that business
Qualifications for manager, HR services
  • Experience implementing and leading through significant HR process change
  • Functional experience within HR
  • Prior experience leading cross-organizational/cross-functional project teams
  • Ability to operate with a high degree of autonomy and ambiguity
  • Communicates clearly and persuasively to gain support of new ideas and processes
  • Strong proficiency with Microsoft PowerPoint to build persuasive presentations
3

Manager, HR Services Job Description

Job Description Example
Our company is hiring for a manager, HR services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, HR services
  • Work closely with the Country HR Head and ASEAN HR team to achieve key HR initiatives for the country and territory
  • Excellent leadership skills including
  • Function as an integral member of the plant senior leadership team
  • Complete HR projects within the plant and business unit
  • Answer employee and management questions regarding policies, processes and other HR related matters following prescribed responses
  • Implements and maintains departmental procedures, EEO/AA logs and reports and personnel records
  • Will recruit and screen for plant positions
  • Will provide employee training and employee development
  • Performs orientations, enrollments, audits, and other HR duties
  • Maintains records relating to employee benefits
Qualifications for manager, HR services
  • Experience with HR systems
  • Strong knowledge of ADA, LOA, and AWA guidelines and requirements
  • Law degree required •Excellent English spoken and written •5 years of experience in compliance related activities •Knowledge of more than 1 country labour laws preferred •Experience in SSC environment preferred
  • Bachelor’s degree in HR/other related field is preferred •Excellent English spoken and written •Fluency in one of the regional languages is an added advantage •5 years of experience in project management •Multiple country HR regulations knowledge is an added advantage Work experience in virtual/remote teams preferred •Work experience in international environment/team/global company is a must •Experience in SSC environment is preferred
  • Knowledge of HR systems and general business systems architectures
  • Significant experience of leading HR Services/Systems in a complex organisation
4

Manager, HR Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, HR services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, HR services
  • Will be heavily involved in confidential investigations of complex employee relations issues
  • Could prepare and represent organization at unemployment hearings
  • Process and track information in support of policies and benefits such as Leave of Absences, FMLA, Worker Compensation and other leave issues
  • Oversee the maintenance of personnel files and records in compliance with retention requirement
  • Manages employee retention initiatives
  • Manage and execute special projects varying in complexity
  • Assists with management of facility attendance program
  • Responsible for new hire orientation, benefit enrollment, and record retention program
  • Applicants should be able to travel to other Trinity locations in the U.S. and fill in for extended periods of time as needed
  • Collaborates and assists with planning employee events
Qualifications for manager, HR services
  • Capability to apply a business process logic and change management mind-set to HR issues
  • Significant IT and business systems skills, realising opportunities to develop business systems solutions to process issues
  • Ability and desire to engage with a range of internal stakeholders across the University
  • Appetite to review and challenge existing processes and champion change
  • Ability to work quickly and accurately under pressure to strict deadlines
  • Knowledge of the higher education sector and the business and operational structure of Universities (Desirable)
5

Manager, HR Services Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of manager, HR services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, HR services
  • Develops good working relationships with colleagues across Europe to share best practice and develop new ways of working
  • Excellent project management skills with ability to manage successful project execution across different business units
  • Strong HR business knowledge with demonstrated ability to deliver results exceeding expectations of key stakeholders
  • Expert people management skills including hiring, coaching, motivation to help others achieve their full potential
  • Expert project and program management skills for large scale initiative working with multiple stakeholders achieving meaningful results
  • Partner with the Business and HR community in the country
  • Ensure all team members understand their roles and responsibilities and are clear on their annual objectives
  • Leadership of the HR services team ensuring efficient and effective delivery of the country Hire to retire processes
  • Design and maintain an appropriate organisational team for HR services in country
  • Responsible for the annual budget planning for the HR services team
Qualifications for manager, HR services
  • Knowledge of AonHewitt Policies, Manager Tools and Resources (i.e., Transaction Center, Associate Resource)
  • Works at the computer 75-80% of the time
  • Experience and familiar working with a world-class HR system (SAP, Oracle, PeopleSoft)
  • Good general Human Resources skills and knowledge in similar function
  • Some knowledge of Human Resources and Employment Laws in the Asia Pacific Region
  • Advanced level of computer skills with ability to use advanced features of various software programs including Word, Excel and PowerPoint

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