Partner Relations Job Description

Partner Relations Job Description

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Partner relations provides in the moment on-call support to partner contact center representatives for efficient and accurate call resolution.

Partner Relations Duties & Responsibilities

To write an effective partner relations job description, begin by listing detailed duties, responsibilities and expectations. We have included partner relations job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop, review, and update policy and procedures regarding employee relation issues
Identify opportunities for improving ER policies and procedures based on COE analytics and trends
Strategically identify opportunities for improving LR policies and procedures
Assumes responsibility for the oversight of training and orienting supervisors regarding CHSCT responsibilities and Health & Safety policies and procedures
Interprets and administers human resource policies and procedures in accordance with State and Federal labor laws and principles of sound management
Assist with Non-BPU escalation/resolution of client issues
Responsible for shipment data discrepancies management in the Patient Services systems
Partners with TA Functional and Regional heads to implement innovative and integrated RPO services in alignment with BMS’ Talent Acquisition strategy to meet changing business needs
In partnership with TA Leads, translates Regional talent acquisition strategies into adapted Regional action plans
Works with TA Leads on implementation and integration of new tools/vendors

Partner Relations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Partner Relations

List any licenses or certifications required by the position: PHR, SPHR, SHRM, CP, AWI, SCP, HR, CHRL, CHRP, HRCI

Education for Partner Relations

Typically a job would require a certain level of education.

Employers hiring for the partner relations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Human Resources, Business, Education, Business/Administration, Management, Psychology, Communications, Law, Administration, Legal

Skills for Partner Relations

Desired skills for partner relations include:

Contact center management tools
Procedures
Processes
Can innovate and improve as needed
Performance metrics
ACDs
Call tracking systems
Core call center metrics
Current managed health care field and key competition
IVRs

Desired experience for partner relations includes:

A university-level degree (bachelor or master)
1-3 years previous experience in Finance ( Fund Industry would be an advantage)
Good knowledge of Investment Products and Financial Instruments
Fluency in English (C1), German would be an advantage
Good team player with high level of professionalism
5-7 years sales or business development experience, ideally related to technology and media

Partner Relations Examples

1

Partner Relations Job Description

Job Description Example
Our innovative and growing company is hiring for a partner relations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for partner relations
  • Administers human resource policies and procedures that pertain to employee relations
  • Partners with Global Procurement on contract negotiations and vendor management
  • Partners with Global TA Functional/Regionals leads to find the right balance of external resources based on the model design
  • Manages the RPOs as integrated extensions of BMS’ Talent Acquisition team
  • Develops and manages the RPO contracts (SLAs / KPIs reviews)
  • Identify opportunities for improvement and manage scope additions to the contract
  • Continuous Improvement in existing relationships to ensure long term success of relationships and delivery
  • Ensures vendors act in compliance and according to BMS’ values
  • Track spending against budget
  • Track and maintain a repository for all store support
Qualifications for partner relations
  • Must be able to communicate effectively and professionally with all outside partners, all areas of the Company and all levels of management
  • Strong corporate research skill set
  • Proven ability to work cross-functionally across an organization
  • Candidates must display the ability to develop a thorough understanding of the Company products, offerings and strategies
  • A love for films is not required, but strongly desired!
  • Candidates with a track record of success will be prioritized
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Partner Relations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a partner relations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for partner relations
  • Act as an effective liaison with CTS/ Field to ensure P&O polices, processes and best practices are being followed
  • Work on projects assigned by Head of HR Operations
  • Investigate and evaluate cases of employee dissatisfaction or misconduct
  • Collaborate and consult with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts such as Legal, Internal Audit and Compliance and HR Business Partners as needed to coordinate investigation-related activities and determine outcome recommendations
  • Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations
  • Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness and targeted employee interviews
  • Conduct on-site investigations
  • Employee Relations Investigator
  • Provide key stakeholders with organizational perspective on Employee Relations themes, issues, strategies and changes to enhance overall effectiveness and ensure risk mitigation for the business unit and or/company wide
  • Act as the primary interface between the SBU Executive leadership teams, HRD and the ER team by identifying and facilitating the development of solutions to ER/Operational change programmes and activities
Qualifications for partner relations
  • Minimum of 5+ years of professional work experience with a minimum of 3 years in an Employee Relations or general HR role
  • Significant combination of formal training and/or experience in conducting workplace investigations into employee complaints/grievances
  • Demonstrated knowledge, interpretation, and application of relevant employment law concepts, EEO requirements, and workplace investigative protocols
  • Occasional travel with possible overnight stays may be required (up to 20%)
  • Minimum of Bachelor’s degree with 5+ years or Master’s degree with 3+ years of progressive HR work experience including ER issues, disciplinary actions, legal issues (harassment, discrimination, leave, accommodations, ), performance management (including Performance Improvement Plans and Coaching plans), policy interpretation and investigations
  • Experience in program/process design, process improvement skill set
3

Partner Relations Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of partner relations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for partner relations
  • Consult on, lead and project manage the design, development and delivery of a wide variety of business change/business improvement projects including, but not limited to, restructures, redundancies, TUPE mobilisations/de-mobilisations, complex change and performance management
  • Advise and coach business unit managers to effectively manage all employee relations issues in line with the HR policy & guidance tiered model
  • Proactively identify issues and/or areas of improvement/development, identifying and implementing appropriate interventions to resolve issues/improve performance
  • Work in partnership with the assigned SBU HR/Leadership team to ensure early visibility of ER/Change activity and ensure that this is effectively programmed in with appropriate resource
  • Be able to demonstrate a proven track record of building, developing and maintaining positive, collaborative working relationships, with senior leaders, ideally with experience of working in complex, matrix structures
  • Have excellent communication skills, demonstrated through a variety of methods including written and verbal communication, both face to face and over the telephone
  • Have proven experience of effectively utilising a variety of effective influencing skills to achieve business aims and objectives
  • Have proven ability to work without close supervision, emotionally intelligent, a self-starter who enjoys working as part of a team but who is equally comfortable working on their own, utilising their initiative in an effective manner
  • Have strong organisational, planning, time and project management skills with evidence of ability to work to tight deadlines whilst maintaining quality, accuracy, attention to detail and high standards
  • Oversee and guide effective grievance process handling for the in scope properties and labor unions on behalf of the organization to include resolution of grievances on complex LR issues, disciplinary actions, contract interpretation/application and investigations
Qualifications for partner relations
  • 3-5 years of RPO experience as account manager, preferably on the outsourcer side
  • A passion for talent acquisition with a high energy level, able to create positive thinking and strong commitment
  • A very good team player
  • Natural leadership and ability to drive things versus waiting for them to evolve
  • Good listening skills, ability to understand issues, design appropriate solutions and resolve conflicting situations in a highly complex environment
  • Very pragmatic way of acting
4

Partner Relations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of partner relations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for partner relations
  • Provide expertise and appropriate competency based systems to support regulatory requirements to include federal and state employment, JCAHO, CMS, OSBN, OSHA and other related agency requirements
  • Maintain HR metrics and dashboards and reports to other HR professionals so actions can be aligned with findings
  • Support the HR Manager in preparing for all CHSCT related topics
  • Accountable for performing within the HR team all functions related to supervising a staff, training and coaching, evaluating performance, approval of individual actions such as pay increases, promotions, transfers and/or taking disciplinary action, etc
  • Works directly with Stores alongside with the other HR members, Payroll, Legal and Health & Safety departments as needed
  • Employee engagement, employee relations and retention
  • Labor relations, drive communication structures
  • Oversee and supervise the plant's security
  • Working in partnership with the assigned SBU HR/Leadership team to ensure early visibility of ER/Change activity and ensuring that this is effectively programmed in with appropriate resource
  • Have a proven experience of effectively utilising a variety of effective influencing skills to achieve business aims and objectives
Qualifications for partner relations
  • Quick and responsive
  • Strong relationships with senior executives at leading agencies - Proven ability to simplify and package complex product offerings for appropriate audiences and originate thought leadership
  • Basic knowledge (although greater proficiency preferred) of employment laws and regulations and guidelines required, including ADA, FMLA, Workers’ Compensation
  • 4-7 years of experience in a partner management, business development, account management, public relations, or channel marketing related role
  • Experience in mobile apps, particularly understanding of iOS and Android platform APIs, strongly preferred
  • Self-driven in defining goals, measure of success, and process to drive results
5

Partner Relations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of partner relations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for partner relations
  • Have a proven ability to work without close supervision, emotionally intelligent, a self-starter who enjoys working as part of a team but who is equally comfortable working on their own, utilising their initiative in an effective manner
  • Works with managers and employees to investigate and resolve moderately complex ER issues
  • Keeps informed of latest developments and trends in employment law and HR field
  • Assists Business Unit leaders to identify HR needs and proactively develops and implements solutions to achieve business results
  • Works with Leaders to identify BU strengths and areas for development
  • Proactively works with managers and leaders on retention and workforce planning strategies
  • Participate in P&O acquisition activities
  • Conduct investigations into associate complaints involving employment risk matters such as harassment, discrimination, and retaliation
  • Handle and resolve all associate complaints and issues by providing advice, guidance, coaching and support to managers with all matters relating to associate relations
  • Analyze, make astute recommendations and track P&O trends and metrics to drive results and embed people strategies around wellbeing and associate engagement
Qualifications for partner relations
  • Experience managing and influencing multiple stakeholders to meet business objectives
  • Highly responsive with client-orientation mindset in project management
  • Proven to deliver results, committed to success
  • Team player with enthusiastic, positive work attitude
  • Masters degree (economics or HR Management) or Bachelors degree and relevant experience or equivalent qualification
  • Fluid in English (read and write)

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