Messaging Administrator Job Description

Messaging Administrator Job Description

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Messaging administrator provides leadership related to technical aspects of tools, methodologies and best practices that apply to messaging technologies.

Messaging Administrator Duties & Responsibilities

To write an effective messaging administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included messaging administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Interface with in-house application engineers and developers for enhancements to applications based on end-user feedback and escalate requirements for continuous improvement of the service tools
Design and develop specialized automation tools, scripts, and processes for the administration and performance monitoring of collaboration systems
Setup, upgrade migrate middleware instances
Troubleshoot issues with middleware instances
Monitoring, backup of middlewares
System management and upkeep of the production environment
Provide Level 3 technical production support for firm’s Unix eMessaging and eFax electronic applications to global business and technology end users and their clients
Take ownership of issues/escalations from point of contact while collaborating with various other technology teams for assistance in discovering solutions
Investigate, identify, analyze, troubleshoot, track, and resolve issues/problems and document all work
Identify / raise different types of risks (security, capacity, ) on the plant and work on mitigation approaches / preventive measures

Messaging Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Messaging Administrator

List any licenses or certifications required by the position: II, MCSE, IAT, MCSA, MC, MSCE, VCP, MCITP, IAM, O365

Education for Messaging Administrator

Typically a job would require a certain level of education.

Employers hiring for the messaging administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Education, Information Technology, Engineering, Management Information Systems, Administration, Computer Engineering, Information Systems, Network Engineering

Skills for Messaging Administrator

Desired skills for messaging administrator include:

ITIL change managements and problem management best practices
Programming languages
Scripting
Tools
Any related Active Directory Management Tool
Enterprise level spam filtering tools
Enterprise messaging
Manage engine products
Messaging systems
Networking concepts and technologies

Desired experience for messaging administrator includes:

Knowledge of clustering HA clustering using VCS clusters, RHCS, MQ clusters
Tibco RV (Rendezvous)
WebMethods Enterprise Broker
Borland Visibroker & Prismtech Nameservice for CORBA applications
Ability to work flexibly on occasions (to connect with overseas teams in different time zones)
Alert and dashboard setup

Messaging Administrator Examples

1

Messaging Administrator Job Description

Job Description Example
Our innovative and growing company is hiring for a messaging administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for messaging administrator
  • Outage/incident management (handling, notification/client communication, troubleshooting, tracking, resolution, root cause analysis “post mortem” documentation)
  • Report and metrics generation for managers and senior executives
  • Lead/host weekly conference calls and meetings with other core team, Engineering, management, eFax outbound and inbound vendors, other project stakeholders
  • Configure Unix and eFax Messaging based systems to run at optimum paramount level
  • Provide assistance and run thorough application system testing, testing plan, and testing result documentation (DEV  QA  UAT PROD)
  • Create and contribute detailed documentation (streamline workflows, escalation model, support model, diagrams, application product support run books and FAQ updates as needed)
  • Serve and participate to various major projects
  • Lead and mentor a team of offshore consultants
  • Collaborate and work with eFax outbound and inbound vendors, in-house application developers, and internal Voice Operations
  • Ensure completeness and accuracy of documentation
Qualifications for messaging administrator
  • Creation, modification, deletion of existing MQ objects queues, channels
  • 8+ years of Unix/Linux platform admin experience
  • 8+ years of LDAP/SMTP integration experience
  • 6-8 + years of Sendmail and Postfix experience
  • 6-8 + years of eFax solution administration
  • 6-8 + years of Basic Mainframe job analysis
2

Messaging Administrator Job Description

Job Description Example
Our innovative and growing company is hiring for a messaging administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for messaging administrator
  • O365 distribution list maintenance for a global organization
  • New mailbox provisioning
  • License allocation and maintenance
  • O365 AD object administration during acquisitions or migrations
  • Delegated access, send as permissions
  • All other tasks related to an o365 messaging infrastructure
  • Help resolve client side (Outlook) issues
  • Research system issues to determine root cause, and work with other departments to implement a plan of action to resolve these issues
  • Coordinate with service providers, vendors and various teams throughout the organization to ensure timely resolution on all computer related systems and peripherals
  • Monitor performance of Windows Server environment and take appropriate proactive measures to prevent impacts
Qualifications for messaging administrator
  • 6+ years of PERL code analysis
  • 5+ years of Cloud based GoogleApps products
  • 5+ years of SQL query language skills
  • 3-5+ years of Splunk query skills
  • 2+ years of Exchange 2010
  • Exchange architecture skills
3

Messaging Administrator Job Description

Job Description Example
Our company is looking for a messaging administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for messaging administrator
  • Experience with Service Now ticketing system preferred
  • Install and configure servers in a Microsoft Windows environment
  • Perform MS Exchange services in accordance with applicable security policies
  • Provide MS Exchange services remotely to organizations around the globe
  • Advise the government on appropriate MS Exchange policies
  • Implement all government approved MS Exchange policies
  • Provide technical support to subordinate system administrators
  • Maintain email security gateways
  • Proactively monitoring, reporting, and management of the Exchange environment on a day-to-day basis
  • Develops and updates system administration procedures and works closely with other IT resources including developers, storage administrators, server administrators and first level support (Help Desk)
Qualifications for messaging administrator
  • Setup, migration of Queue managers
  • Powershell - Ability to write effective scripts & Analyse
  • Acano/Qumu Multi-media (video conference) and video streaming (multicast) applications admin
  • Maturity to be able to execute job functions with minimal guidance
  • Ability to effectively communicate with user groups including end users, developers and engineers
  • Strong sense of commitment and drive towards problem resolution
4

Messaging Administrator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of messaging administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for messaging administrator
  • Develop messaging access controls, monitoring, control, and evaluation
  • Isolates and resolves Level 2+ and 3 Messaging, calendaring and Skype for Business Help Desk tickets
  • Analyzes and completes business partner requests within service levels and assesses impact of changes to standard operations
  • Performs routine systems administration tasks
  • Resolves where possible Level 3 messaging/calendaring/Skype for Business related Incidents and Problem Investigations
  • Opens and monitors tickets with vendors
  • Monitors systems and service performance and optimization
  • Documents root cause analysis for ongoing knowledge base and process improvement
  • Provides ongoing training on use of messaging, calendaring and Skype for Business to KARL STORZ employees
  • Creates and maintains records and documentation
Qualifications for messaging administrator
  • 2 – 6 years of experience in Messaging and Collaboration (Sharepoint 2010, Lync 2010, Microsoft Exchange 2010, MS Activsync, Lotus Notes Domino) Administration
  • Knowledgeable in Mobile device management
  • Install, upgrade MQ software on Solaris
  • Experience of working in a fast paced, changing environment
  • Understanding of o365 messaging environments
  • Knowledge of Power Shell cmdlets used in O365 administration
5

Messaging Administrator Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of messaging administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for messaging administrator
  • Analyzes requirements and reporting, and recommends configuration changes to optimize performance
  • Monitors and responds to network, hardware and software alarms and alerts
  • Proactively monitors patches and service pack update requirements per vendor recommendations and implements in a timely manner
  • Works with other team members on resolution of technical issues
  • Performs routine, preventive systems maintenance to ensure systems availability
  • Assists with configuring, securing and maintaining high availability messaging and calendaring records management including back-up, restore and recovery, archiving, discovery, according to best practices and retention policies
  • Performs proactive preventive maintenance on a routine basis
  • Participates in DR failover testing on a routine basis and ensures readiness and execution of recovery operations in the event of a contingency
  • Performs system upgrades and platform migrations
  • Works as team member on projects with vendors and other internal stakeholders
Qualifications for messaging administrator
  • Experience with Azure Windows Active Directory Sync
  • Interest in IT skills advancement and growth
  • Ability to explain complex technical concepts to non-technical personnel
  • Experience maintaining policies, procedures, and training plans for messaging system administration and appropriate use
  • Experience with mail gateways such as Ironport, Proofpoint, Mimecast
  • Strong experience with Exchange 2013, planning, deploying and migration, including experience with mailbox server failover and cluster management

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