Manager, Retail Operations Job Description

Manager, Retail Operations Job Description

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Manager, retail operations provides in-house expertise on the different types of building systems such as plumbing, electrical, lighting, HVAC systems and cost benefits.

Manager, Retail Operations Duties & Responsibilities

To write an effective manager, retail operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, retail operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Mentoring and managing teams of younger consultants to be able to keep projects on time technical QA of work done by the team
Communicating and reporting project status to C-level executives including budget, risks, issues
Technology Evaluation – assessing process impacts resulting from technological changes to business systems
Project Documentation – authoring or quality control of project documents
Communication Management – understanding of change management methods to ensure successful implementation of process changes
Provide proactive leadership to support achieving store launch dates
Achieve seasonal product launch and in store targets
Ensure on time shipping and fill rate
Coordinate and communicate with Logistics team
Effectively manage the Retail Order book management

Manager, Retail Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Retail Operations

List any licenses or certifications required by the position: PMP, ASE, ITIL, CPR, HR, LSS, CISM, CISSP, TDS, FFM

Education for Manager, Retail Operations

Typically a job would require a certain level of education.

Employers hiring for the manager, retail operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Management, Business/Administration, MBA, Marketing, Technical, Project Management, Hospitality, Pharmacy

Skills for Manager, Retail Operations

Desired skills for manager, retail operations include:

Building systems
HVAC
Plumbing
Electrical
Computer programs
FHA and VA guidelines
Fannie
Freddie
Property physical systems
Computers and peripherals

Desired experience for manager, retail operations includes:

Partner with Retail Buyers to ensure sales orders are submitted timely and processed accurately
Proactively manage and resolve order delivery issues, routing issues and ship windows
Coordinate and communicate resolution to the appropriate stakeholders
Maintain valid contracts to ensure consumption before cancel dates
Manage the product returns process, ensuring expected timeliness, service, cost, visibility and accuracy
Communicate resolution to the appropriate stakeholders

Manager, Retail Operations Examples

1

Manager, Retail Operations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of manager, retail operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, retail operations
  • Work with overall Customer Service team to drive process improvements
  • Develops the annual shipment plans (OPC) in conjunction with CDM /Sales Director
  • Accountable for effective and efficient store operations that enhance the customer experience and maximize revenue and profits
  • Optimize labor deployment to ensure stores are properly staffed and scheduled to deliver legendary customer experiences
  • Responsible for the divisional P&L performance and all retail operational metrics
  • Accountable that stores meet operational compliance requirements to include Federal and State firearms (ATF, ) regulations, CLUB/FDIC, OSHA/HAZMAT, food safety, inventory control and Sarbanes-Oxley
  • Assures retail locations within the division strengthen and reflect the brand through excellence in cleanliness standards, store maintenance and repair
  • Leads the efforts in operational improvements through collaboration with key corporate partners
  • Oversee and lead all activities for the retail business strategy development, implementation, and coordination with a view to improve customer service delivery and meet their needs
  • Participate in operational process reviews to ensure that processes are efficient, relevant and in line with the compliance and regulatory requirements
Qualifications for manager, retail operations
  • Must have at progressive retail management experience to include at least 5 years of leading a multi-location/high volume box, preferably 10 or more big box locations
  • Ability to execute at a high level, drive positive change, develop talent and lead effectively
  • Identifying vendors and resources for retail projects
  • Support month end inventory process as liaison for stores and accounting
  • Serve as project manager for new Store openings and forecasted closings
  • Leverage omni-channel to develop a Retail Operations strategy to deliver improved operational efficiency in all stores
2

Manager, Retail Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a manager, retail operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, retail operations
  • Be responsible for running the central support operations function, giving required support to stores
  • Support retail colleagues and enable them to have the tools they need to do their jobs well
  • Act as the voice of the customer and ensuring all work undertaken is done with them in mind
  • Establish clear operational processes, measures and metrics to drive efficiencies and compliance
  • Track performance against operational KPIs to identify interventions and improvements needed
  • Work across global Group retail to identify opportunities for operational improvements
  • Instigate, develop and drive work to exploit these improvement opportunities
  • Scope benefits, costs, timescales and risks to operational change projects
  • Manage cross functional projects to improve store processes, technology, equipment, stock
  • Refine existing operational retail activities to make a significant difference to cost and efficiency
Qualifications for manager, retail operations
  • Extensive leadership and China retail store operations experience is a MUST
  • Mass stores' operations experience is highly preferred
  • Native/fluent Cantonese and Mandarin
  • Ability to motivate the team to remain positive despite difficulties, disappointments or when under pressure
  • Ability to generate enthusiasm
  • Regulatory knowledge would be an advantage
3

Manager, Retail Operations Job Description

Job Description Example
Our growing company is looking for a manager, retail operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, retail operations
  • Leads Team and Customer in creating a vision of retail excellence and strategies necessary to deliver that vision (CBA’s, information technology, people, processes)
  • Creates, leads and sells Annual Retail Plan that delivers brand expectations in store
  • Works closely with Team Leader to integrate solutions end-to-end
  • Accountable for implementing the store development schedule including opening, closing and refurbishment of stores
  • Directly partner with Rejuvenation brand and store leadership in the management of general operations for all retail stores
  • Act as change agent in identifying operational gaps and opportunities for improved performance in stores
  • Develop enhanced operational support resources and tools
  • Communicate, reinforce and hold the team accountable for the operational objectives established for the Bank
  • Evaluate and identify deficiencies in operations, collect and analyze data, establish facts, draw valid conclusions and recommend solutions to the Retail Product and Operations Director, Branch Operations Specialists, Retail Sales Managers, and/or branch staff
  • Effectively and efficiently communicate concerns regarding the Bank’s performance in operational tasks and holds appropriate parties accountable against the standard process or procedure
Qualifications for manager, retail operations
  • Three years of branch operational experience
  • Knowledgeable of branch processes, policies, and procedures
  • Associates Degree and 4 to 6 years of retail experience to include 3 years of supervisor/manager experience
  • Five years of experience in managing a team
  • Seven years of branch operational experience
  • Minimum 3 years of administrative/ hands on technical experience
4

Manager, Retail Operations Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of manager, retail operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, retail operations
  • Training Documentation and Delivery
  • Define store best practices for functional area of expertise
  • Monitor and manage operating costs by defined geography to maximize contribution
  • To be the retail market expert for all retailers within your defined geography
  • Prepares and submits to management all required paperwork on a timely basis
  • Recruits, interviews and hires for supervisory positions
  • Lead a team of operations representatives, merchandisers and cashiers in achieving day-to-day operational requirements 
  • Ensure smooth operations at the retail stores according to the Company SOPs and operational work flows 
  • Deliver positive and effective interactions with franchisees and cashiers 
  • Responsible for the stores’ daily operations  
Qualifications for manager, retail operations
  • Technical experience with various hardware and software including Microsoft Windows Operating Systems, network connectivity, LAN/WAN, POS technology, wireless, mobility, desktops, laptops, and related technology required
  • Experience managing projects, creating Project Plans, and working within short timelines
  • Extensive experience in infrastructure or organization wide application implementation preferred
  • Strong knowledge of MS Office suite and Microsoft Project required
  • Working knowledge of relevant industry and process standards required
  • Degree in Business or Marketing with 10 years of significant experience in Sales and Retail Operations Management, of which at least 5 years in a Senior Manager position
5

Manager, Retail Operations Job Description

Job Description Example
Our innovative and growing company is looking for a manager, retail operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, retail operations
  • Work with service personnel to quote off-contract services for customer
  • Works with variable department managers to improve operations, performance, and profitability
  • Works closely with service and parts managers on customer and process issues
  • Plans and implements successful variable operations
  • Assesses the operations of all new and used vehicle operations
  • Conducts daily, weekly, and monthly meetings
  • Own and manage the roll-out and implementation of key strategic initiatives, in conjunction with key partners, in 444 Madison Office and HFH-based Retail Standards & Operations team
  • Drive and raise the standards of operations to ensure they are appropriate for a luxury brand and ensure business continuity and compliance BOH efficiency to drive FOH excellence
  • Identify opportunities to drive operational excellence within stores and implement local process documents for these opportunities
  • Ensure operational planning for key regional events /trade peaks
Qualifications for manager, retail operations
  • Competency using MS Office suite including Word and Excel
  • Desire to impact store results and the ability to enable the team to act strategically
  • Strong retail math knowledge and business/financial acumen
  • Advanced computer skills – MS Office (Word, Excel, PowerPoint, Access)
  • The successful candidate will have strong leadership and communications skills, a highly collaborative style that fosters strong relationships, and impeccable business ethics
  • Demonstrated success in leading, coaching and mentoring a team

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