Retail Operations Manager Job Description

Retail Operations Manager Job Description

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Retail operations manager provides assistance with questions and/or inquiries regarding Fannie Mae, Freddie Mac, mortgage insurance and private investor programs, policies and procedures.

Retail Operations Manager Duties & Responsibilities

To write an effective retail operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included retail operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Upgrade policies for Retail Stores and Sales Operations Department
Establish set of desktop procedures to drive daily, weekly and monthly management routines
Monitor returns process performance and collaborate with the Logistics teams to drive improvements
Communication with Retail Team
Accurate and timely responses
Concise information regarding order status and shipments
Returns and exchanges should follow protocol
Build positive working relationships with store managers to clarify priorities and best practices
Manage the Sales Operations Coordinators
Manage pool of inbound sales orders

Retail Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Retail Operations Manager

List any licenses or certifications required by the position: PMP, ASE, ITIL, CPR, HR, LSS, CISM, CISSP, TDS, FFM

Education for Retail Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the retail operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Management, Business/Administration, MBA, Marketing, Technical, Project Management, Hospitality, Pharmacy

Skills for Retail Operations Manager

Desired skills for retail operations manager include:

FHA and VA guidelines
Fannie
Freddie
Retail operating systems
Microsoft Office
Procedures
Policies
Branch processes
Building systems
Electrical

Desired experience for retail operations manager includes:

Assign teams to process
Achieve targeted performance and quality targets
Train and motivate all Coordinators through on-going programs and backroom organization
Partner with key members of Retail and Operations team with recommendations
Returns, cancellations, exchanges, changes to orders
Provide reports and analysis in conjunction with management routines to monitor and drive improvements performance, quality and cost

Retail Operations Manager Examples

1

Retail Operations Manager Job Description

Job Description Example
Our growing company is looking to fill the role of retail operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for retail operations manager
  • Partner and coach the Operations Teams within flagship store locations, conducting regular store visits audit store operational efficiency and identify opportunities for improvement
  • Review current inventory control processes and identify areas for improvement
  • Monitor stock loss results and partner with relevant Area Manager to produce appropriate action plans
  • Lead a Centre of Excellence working group, incorporating key Office and Store Management personnel, with the aim of troubleshooting and evolving operational processes, digitalising where possible
  • Ensuring the customer experience is always front of mind and every M.A.C Customer receives outstanding service
  • Ensuring customer and market growth
  • Managing operational effectiveness
  • Leading and developing teams of artists and managers
  • Translates Retail strategies from the Retail Lead into retail initiatives, coaches and monitors retail initiatives to deliver on intended results (drives retail productivity and profitability improvement, customer service excellence, equity and revenue growth from retail operations )
  • Provide leadership to the team on partner negotiations (orders, promo, subsidy, support)
Qualifications for retail operations manager
  • Diploma/Degree in Business, Marketing or equivalent with at least 5 years of experience in Sales and Retail Operations Management, including time spent on the retail floor as a Store Manager
  • Weekend work where necessary
  • Immaculate personal presentation to reflect MAC grooming and hygiene guidelines
  • A full drivers license
  • Minimum 3 yrs retail management experience
  • Degree in Business or Marketing with 8 years of significant experience in Sales and Retail Operations Management, of which at least 5 years in a Manager position
2

Retail Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of retail operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for retail operations manager
  • Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting
  • Assess and align procedures and streamline workflow that impact operational process
  • Challenge existing processes to drive the best possible operational results and outcomes
  • Troubleshoot and resolve problems as they arise, ensuring smooth running of stores
  • Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM
  • Manage our Academy Stores programme to drive best practice and operational training
  • Manage store communications processes and tools
  • Maintain an up-to-date database of all stores including their equipment
  • Act as the final version of the truth for any store related enquiries of information requests
  • Collate market intelligence on competitors and innovators to ensure we remain competitive
Qualifications for retail operations manager
  • Minimum 8 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage
  • Engage with key stakeholders to embed policy, process and best practice
  • Hold a retail forum to gather regular feedback regarding operations and how we can improve
  • Meet regularly with Area and Store Managers to present KPIs and discuss progress
  • Conduct store visits to truly understand how operational initiatives are landing in stores
  • Work with procurement to manage tenders with external suppliers
3

Retail Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of retail operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for retail operations manager
  • Maintain standard operating procedures and communicate changes or updates to operations
  • Act as a liaison and critical link between bank operations in administration, AML, operational criticalities, production issues, and compliance issues
  • Set guidelines for paying authorities, transaction limits, cash levels, and business transactions
  • Aid in coordinating the review of self-assessment and other tools used by internal and external auditors and examiners to ensure any risks/issues identified are immediately mitigated and process improvements are implemented accordingly
  • Proactively identify and mitigate project risks with corrective action plans while working under strict deadlines
  • Responsible for the management of projects associated with operational development and software conversions
  • Conduct due diligence and create a plan to ensure an inclusive environment during consolidation, acquisition, mergers, and evaluation of similar processes of individual banks to establish the most effective operating environment
  • Maintain knowledge of pending legislation, developments, and conditions that may affect retail banking processes workflow within the Bank’s retail operations
  • Orders retail store supplies and manages POs
  • Responsible for Store/Facility maintenance
Qualifications for retail operations manager
  • Knowledge of retail pharmacy products and operations
  • Knowledge of POS and dispensary systems
  • One year of experience in managing a team
  • 2 – 3 years in the property management industry
  • 2 – 3 years of supervisory experience with two or more employees and demonstrates good leadership qualities
  • Ability to communicate effectively, supervise, train, and direct three or more employees
4

Retail Operations Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of retail operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for retail operations manager
  • Generate and analyze the stores’ performance and promotional reports  
  • Responsible for optimizing in-store merchandise visibility and executing overall marketing plans 
  • Manage performance and incentives of cashiers 
  • Manage inventory, stock levels and merchandise replenishment cycle 
  • Maintain high standards of service and merchandise display  
  • Work with customers and branch operations to schedule services within contract requirements and customer expectations
  • Generate and review all customer required reports
  • Ensure all customer data is correctly entered into company systems
  • Establishes an in-depth knowledge of industry regulations and requirements
  • Review key performance indicators for service and facility operations
Qualifications for retail operations manager
  • PMI Certification or other professional certifications preferred
  • 6+ years’ of experience in a IT technical role is required
  • At least 3+ years in a retail environment is preferred
  • Associate’s Degree Apprenticeship
  • Two years of experience in managing a team
  • Five years of branch operational experience
5

Retail Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of retail operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for retail operations manager
  • Manage Supply Chain process for Permanent Display
  • Manage all timelines (Fixtures, Graphics, Key Dates) for Permanent Display to ensure all relevant parties deliver on time – Demand Planning, Sales, Materials Management, Package Engineering, Distribution, Freight, Customer Logistics and Transportation
  • Communicate launch plans for Permanent Display to all internal and external stakeholders
  • Govern PD SKUs and provide direction on active/discontinued status to Supply Chain and vendors
  • Lead weekly PD Taskforce Meetings to identify and resolve any issues in the Supply Chain
  • Oversee Forecasts for Permanent Display SKUs in JDA
  • Develop Corporate Assumptions
  • Partner with Demand Planning to manage SKU-level forecasting points
  • Liaise with Materials Management to determine feasibility of forecast changes
  • Manage Retail Support Call Center and Replacement Part Business
Qualifications for retail operations manager
  • Knowledge of property physical systems and maintenance practices
  • Ability to work independently and collaboratively when needed
  • Associates degree in HRI or related discipline required
  • 3 years experience in food service management with progressively increasing levels of responsibility, preferably in a retail dining environment
  • Exceptional problem solving, decision making, organizational and project management skills
  • Strong writing skills and computer proficiency in all Microsoft 2016 programs

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