Retail General Manager Job Description

Retail General Manager Job Description

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Retail general manager provides support, training & guidance to local Retail teams in terms of Retail best practices for FO and efficient outlets management.

Retail General Manager Duties & Responsibilities

To write an effective retail general manager job description, begin by listing detailed duties, responsibilities and expectations. We have included retail general manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Work with marketing and product development teams to ensure continued differentiation of Retail product and services both within Gilbarco AFS GVR
Establish and maintain positive relationships with tenants and occupants ensuring that all services and needs are met within the constraints of the tenant leases
Provides recommendations through the annual budget and other periodic communications for the maintenance, remodeling, and upgrades of the facility and its components through an ongoing capital investment program
Directly responsible for the cleaning vendor and performs weekly inspections and oversees their work
Monthly Property Inspections - tour the property monthly
Responsible for the smooth, efficient, and profitable operation of the retail store while protecting company assets
Analyzes reports, attends management and area meetings to ensure store objectives are met
Trains and assists staff on the strategy and execution of store priorities and objectives
Supervises daily activities of store personnel by assigning work and checking the accuracy of work completed
Troubleshoots and solves daily issues and problems

Retail General Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Retail General Manager

Typically a job would require a certain level of education.

Employers hiring for the retail general manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business/Administration, Business, Retail Management, Education, Computer, Management, Food Service management, Leadership, Operations Management, Communication

Skills for Retail General Manager

Desired skills for retail general manager include:

Retail operations
Company products both technically and as it applies to customers specific needs
Human resources best practices and operations
Principles and methods for showing
Promoting
Retail systems
Selling products
Services
Ability to operate a personal computer
Advanced retail sales practices and principles

Desired experience for retail general manager includes:

An essential function of the job is the ability to work a flexible schedule based on the needs of the business including opening/closing shifts weekends and holidays
Provides assistance to customers by locating and explaining merchandise, answering questions, and resolving common problems
Completes performance appraisals and assists with interviewing, selection, training, staffing, promotions, coaching, and discipline of employees as needed
Prepares store for daily opening and closing
This position requires Bachelors degree or equivalent plus seven years of high volume, advanced retail management knowledge including Operational, Front End, Back End and Sales Supervisory experience
Must have experience with managing multiple department heads and supervisors

Retail General Manager Examples

1

Retail General Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a retail general manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for retail general manager
  • Ability to create excitement and show passion for the product by communicating relevant information about fitness, fashion and product knowledge to customers
  • Partners with Human Resources to hire, develop and retain top talent, , address employee relations issues
  • Ensures adequate staffing at all times, by appropriately scheduling staff based on business trend and making any necessary seasonal adjustments, within wage goal/budget
  • Ensures store is well maintained including but not limited to
  • Deliver growth, margin and working capital expectations in line with annual retail budget for SA and SSA as whole and 3 year strategic plan
  • Responsible for building and maintaining a high performing team in the Retail business through acquisition and development of talent at all levels
  • Responsible for delivering customer service excellence through leadership of the Retail Team and building linkages with the Operations team and other divisions
  • Responsible for the development, maintenance and implementation of the SSA regional strategic plan for Retail
  • Deploy retail projects to the highest standards and in line with sales projections to ensure accurate forecasting
  • Deploy an organizational structure to maximize sales through distribution channel or direct and where through distribution, deploy a process for best distributor selection
Qualifications for retail general manager
  • Ability to build a cohesive team by utilizing proven motivational, coaching and mentoring techniques
  • Ability to prioritize, delegate and accomplish multiple projects
  • Passion for hunting, fishing, camping and outdoor sports
  • A Bachelor’s degree in a related field of study or area of concentration from an accredited institution, university or college is required
  • An advanced degree in Business or other related field of study from an accredited institution, university or college is preferred
  • Able to effectively select, lead and develop a team of 20 to 70 associates
2

Retail General Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a retail general manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for retail general manager
  • Responsible for direction and leadership of all Retail sales activities
  • Develop and maintain relationships with appropriate levels of the Retail customers’ organisations in support of the Key Account strategies
  • Lead and be part of the decision making team to determine future strategic direction of retail business in South Africa
  • Assess current technical, office and building staff
  • Maintain high Owner standards in all aspects of the mall's appearance, operation and safety at all times including, conducting and documenting monthly property inspections
  • Supervise the mall security team and maintain mall-level risk management practices
  • Create an annual expense and revenue budget within established guidelines (accrual and cash basis of accounting)
  • Create, update and manage the five-year Capital Plan for the property
  • Monitor and enforce the terms of all tenant lease agreements, the billing and collection of rents and other tenant charges in compliance with the lease
  • Work with media and marketing agencies to execute cost-effective, profit-enhancing property marketing and consumer marketing programs including events and specialty leasing programs (i.e., pop-up and/or seasonal tenants
Qualifications for retail general manager
  • 2 to 4+ years retail experience in the Store Manager or General Manager role in a big box retail store
  • Ability to communicate with all levels of employees outside community
  • Experienced senior leader
  • GM with minimum of 3 years P&L ownership or proved sales leadership position in a medium to large business
  • Proven track record in leading and driving growth in a technical environment
  • Multinational responsibility
3

Retail General Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of retail general manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for retail general manager
  • Canvas the local market to stay informed on market trends, demographics and economy
  • Actively cooperate and support the property's local leasing representative in implementing the Owner's leasing strategy
  • Understand LEED for retail properties and be able to deploy sustainability efforts
  • Meet regularly and proactively with Supervisor to review the financial performance of the mall, projects, operations and management
  • Adhere to the requirements and all components of the management agreement with Owner
  • Perform general management duties of the food service manager 1, with a focus on controlling revenue and expenses, and provide strategic input into short and long term goals and talent decisions
  • Optimize employee relations by participating in the processes of interviewing, hiring, training, counseling, mentoring, and evaluating all levels of staff
  • Lead local menu and marketing development by suggesting marketing and merchandizing strategies and features, overseeing strategy implementation, collaborating with staff to create innovative and fun programs and promotions, and planning and executing special events and theme dinners
  • Lead health and safety standard compliance by conducting regular on-site food quality, merchandising, sanitation, equipment maintenance, real-time safety and food handling practices, and staff and facility appearance inspections at assigned unit
  • Develop and implement sales strategies to achieve revenue targets and service goals for assigned account(s)
Qualifications for retail general manager
  • 5-10 years’ experience in Retail Property Management
  • Understands the complexity of external and internal customer relationships actively identifies concerns and creates countermeasures
  • Evaluates competitors from the customer’s perspective to identify how / where to differentiate to gain market share
  • Develops and sustains customer relationships at the leadership level
  • Proactively builds relationships with new types of customers
  • 10 - 15 years of experience working in Finance, Sales, Customer Care & Operations Areas
4

Retail General Manager Job Description

Job Description Example
Our growing company is hiring for a retail general manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for retail general manager
  • Attract, motivate and develop top talent/bench as part of World Class Sales Organization
  • Understand customer needs and develop customer centric strategies to partner with them in mutually beneficial initiatives
  • Manage the urban building facilities
  • Administer the leases and applicable building easements
  • Maintain and secure any common areas and tenant areas as indicated in the lease
  • Collect rent and recovery charges
  • Monitor and re-mediate building code violations
  • Assist in executing a long term strategy for each individual building
  • Prepare an annual budget for each facility
  • Forecast the annual income and expenses for the center on a periodic basis
Qualifications for retail general manager
  • 10 -15 years demonstrated capability to manage large, multi-phase / multi-year companies in Retail Business
  • Minimum 8-10 years’ experience in retail, hospitality, or related field
  • Minimum 5 to 7 years previous and relevant experience in property management of retail malls or equivalent retail environment
  • Familiarity with Building Engines or other equivalent internet-based inspection and work order management software tool
  • Strong literacy in Microsoft Office products
  • Strong acumen in financial management and accounting principles
5

Retail General Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of retail general manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for retail general manager
  • Approve disbursements in accordance with approved budget
  • Work closely with tax consultants to forecast changes in real estate taxes
  • Accountable for meeting and exceeding goals for customer experience and reputation, store revenue and profitability
  • Contributes to the development, design, and implementation of complex store role outs
  • Assist the Store Manager in the development and deployment of retail flagship playbooks, and contributes to the overall success of future store openings
  • Identifies and resolves store issues, informing or escalating as appropriate to field leadership or corporate support teams
  • Drives operational compliance of back office processes, procedures, and policies with associates
  • Models effective sales and support behaviors by spending time on sales floor
  • Responsible for ensuring location maintains store standards for merchandising, product functionality, asset protection, and safety
  • Proactively identifies opportunities to improve store operations or customer experience and develops solutions with key stakeholders
Qualifications for retail general manager
  • Thorough knowledge of all aspects of mall management including leasing and marketing
  • Strong knowledge of building operations, including HVAC and MEP systems
  • Bachelor's Degree from a four-year accredited university or college
  • Pennsylvania Real Estate License
  • LEED Designation preferred
  • Stadium management experience preferred

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