Retail Operations Job Description

Retail Operations Job Description

158 votes for Retail Operations
Retail operations provides training and support to other associates as new members are hired in the unit, procedures change or new systems are implemented.

Retail Operations Duties & Responsibilities

To write an effective retail operations job description, begin by listing detailed duties, responsibilities and expectations. We have included retail operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage uniform allowance for all boutique employees
Manage store operation and enhance store operation efficiency
On-site support new store opening and preplan store opening procedure (eg
Cooperate with multi functional department to develop operation systematic procedure
Develop procedure of preplanning store supply
Cooperate with Store Design and Store Construction to ensure operational needs are met in all new store environments
4 years’ experience, familiar with operational working mode
Strong teamwork, and analysis / decision making skills
A great deal of adaptability and flexibility and identifying obstacles during a time of change and developing strategies to overcome those obstacles
Frequent domestic travels

Retail Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Retail Operations

List any licenses or certifications required by the position: PMI, PMP, ASE, ITIL, HR, CAMS, CPIM, APICS, FFM, CPM

Education for Retail Operations

Typically a job would require a certain level of education.

Employers hiring for the retail operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Finance, Business/Administration, Management, Marketing, Technical, Business/Management, Associates, MBA

Skills for Retail Operations

Desired skills for retail operations include:

Maintenance equipment helpful
FHA and VA guidelines
Retail operating systems
Multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Procedures are kept up to date
Any new procedures implemented
Components and accessories
Golf equipment

Desired experience for retail operations includes:

Very open minded & very organized
Loyalty to our brand
Define policies and procedures in accordance with general company guidelines identifying expectations
Support shop-level managers and staff to improve operations standards and to maintain consistency across all US stores
Perform IT project user acceptance testing and execute in-store implementation
Strong organizational/prioritization skills and attention to details

Retail Operations Examples


Retail Operations Job Description

Job Description Example
Our innovative and growing company is looking for a retail operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for retail operations
  • Supervising the freight flow processing function including shipping/receiving, transfers, RTV’s, claims, key recs, claim processing and misdirected freight processing
  • Maintaining the receiving and stock areas
  • Supervising the maintenance crew to ensure acceptable standards are maintained for the overall upkeep of the building
  • Assisting the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and front end coverage as assigned
  • Complying with cash office procedures and preparing deposits and balancing cashiers
  • Provide back up to front reception for breaks, vacation as assigned
  • Manage all in store OPEX and forecast monthly on all OPEX
  • Review budgets with SMs to understand cost savings initiatives
  • Work with Finance for cost saving initiatives and revenue drivers
  • Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures and that the department area is organized and maintained
Qualifications for retail operations
  • Solid knowledge of financial drivers
  • Proven ability to create clear communications that drive excellent execution, even for complex business challenges
  • Proven demonstration of exceptional customer service
  • Comfort around higher management, up to and including CEO
  • Ability to work well with a variety of levels and functions within the organization
  • Must have worked with either of the Client Services teams - Customer Relations or Transaction Resolution or Quality team

Retail Operations Job Description

Job Description Example
Our company is looking for a retail operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for retail operations
  • Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring the freight flow process
  • Help communicate information to department associates regarding Company initiatives, programs, promotions, , and train new and current associates on freight flow procedures as needed
  • Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store
  • Perform Front End and cash office functions
  • Process firearms sales in compliance with State and Federal ATF regulations
  • Assist the store management team in achieving or maintaining a shrink level of equal to or less than the goal set by the Corporate Loss Prevention Department by maintaining Company loss prevention standards and controls in the Department
  • Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis
  • Maintain proactive and professional communications across multiple internal and external stakeholders
  • Maintain working knowledge of company systems including all reporting functions
  • Leads all company store merchandise selections, style, color, and quantity, while maintaining a strong partnership with marketing to ensure all products meet brand standards
Qualifications for retail operations
  • Demonstrated expertise with a balance of high productivity (85%) and Quality (no fails on calls) in the last 3 months
  • Excellent communication skills both written and spoken (minimum 70% letter approval rate applicable to Client Services only)
  • A proven track record of acceptable schedule adherence
  • Exposure to different queues/teams within the department(minimum two)
  • Ability to identify trends and themes in the calls/correspondence monitored
  • Flexible, adaptable and responds effectively to changing business needs

Retail Operations Job Description

Job Description Example
Our growing company is hiring for a retail operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for retail operations
  • Manages the budget, inventory strategy, periodic reporting, and oversight of sales and margin strategies to uncover opportunities for growth and to quickly address issues
  • Leads a team of retail specialists to ensure outstanding customer service, timely ordering and inventory management, and presence at key company events (e.g., employee meetings, picnics and holiday parties)
  • Leads supplier relationships to ensure fresh offerings, optimal cost, and accurate and timely deliveries
  • Leads the development and integration of AAG's Uniform Fit Centers, which serve as the physical storefront for the Uniform Program
  • Partners with Uniform Program Manager to closely manage inventory, while staying abreast of trends, inventory issues, and seasonable buy-plans and hiring needs
  • Ensures outstanding customer service by utilizing a strong knowledge of the uniform program, efficient delivery of uniforms, and timely service offerings (e.g., uniform fits and alterations)
  • Develops business plans for the Fit Center(s)
  • Recruit and develop employees through coaching, mentoring and training
  • Respond to inquires from the stores and work to deliver solutions and answers in a timely manner
  • Gather insights from users and make recommendations pertaining to the navigation of the retail intranet
Qualifications for retail operations
  • College or University degree in a relevant discipline preferred
  • Must have attention to detail and process driven
  • Must be a self-starter and the ability to work with minimal supervision
  • Some post secondary education, with higher education qualification (degree or equivalent) preferred
  • Associate's degree, or some vocational/technical training required
  • Must have the ability to communicate effectively, supervise, train and direct three or more employees

Retail Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of retail operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for retail operations
  • Manages and updates the Retail Calendar
  • Coordinates with retail vendors for orders, payments, and service needs
  • Troubleshoots Point Of Sale and store equipment as needed
  • Manages oversight of all store security (Codes/Access Codes)
  • Facilitates Quarterly Store Operations Audits
  • Manages the Staff Wear program
  • Project manages new store openings, remodels, and store closures
  • Conducts weekly conference calls and Operations touch base calls with store managers
  • Manages and develops operations programs such as Shipment Best Practices, Operations Training Programs and Manuals
  • Maintains and updates the Retail Store Policy and Procedure Manual
Qualifications for retail operations
  • Self-starter who is goal-oriented, highly motivated and comfortable working in a dynamic, fast-paced environment
  • Willingness to work on a flexible schedule with up to 50% travel
  • Great at PowerPoint and Excel experience (pivot tables, formulae, lookups, and basic statistical functions)
  • Demonstrate good people skills
  • Possess basic accounting/bookkeeping skills with strong aptitude for numbers, safe cash handling procedures, and strong organizational and problem-solving skills
  • Bachelor Degree in Business, Communications or related field or requivalent combination of intellectual instruction and work experience

Retail Operations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of retail operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for retail operations
  • Partners with team and manager to share customer feedback and to identify new opportunities and creative ways to generate excitement and sales
  • Manages the presentation and housekeeping for physical store location and ensures opening and closing procedures are followed
  • Stocks and equips the company store with fresh and exciting product selections
  • Utilizes knowledge of reporting levels (e.g., safety, replenishment, and obsolete stock) to monitor inventory and to ensure adequate supplies to meet the annual business plan for store sales
  • Communicates with manager to identify inventory challenges and makes recommendations for sales and promotions to sell aged inventory
  • Buys products (new and replenishment) as approved by the manager
  • Manages logistics for shipping products from the supplier to the store
  • Liaise with DSMs and provide inside support on any and all operational questions and issues
  • Support, co-ordinate and execute a weekly WebEx session to provide the DSM team with an update on marketing programs, sales reporting and a forum to share regional information
  • Support the development, management and updating of best practices, operational tools, standard operating procedures documentation for both Stores and field teams to drive network performance
Qualifications for retail operations
  • Cash handling process
  • College diploma in a relevant discipline preferred
  • Self-motivated with positive with positive attitude and the desire to learn new challenges
  • Supporting the Director of Retail to project manage initiatives and implement new systems such as
  • Building and maintaining relationships with external suppliers such as
  • Minimum 12-15 years of experience in managing Retail/Distribution

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates