Account Director Job Description

Account Director Job Description

4.5
176 votes for Account Director
Account director provides in-depth knowledge of the company's entire CDN product suite.

Account Director Duties & Responsibilities

To write an effective account director job description, begin by listing detailed duties, responsibilities and expectations. We have included account director job description templates that you can modify and use.

Sample responsibilities for this position include:

Understand the internal and external customers’ requirements, limitations, and expectations
Monitor daily direction of service team to ensure the highest possible level of service to the customers
As primary contact, will develop and maintain strong relationships with key personnel of assigned client(s)
Identify and communicate to the client new products, services, and opportunities
Strengthen communication through timely response and accuracy
Liaison on behalf of Account Management as it relates to IT initiatives and system technology improvements in support of the department
Collaborate with other Directors in regards to IT as required
Oversee client invoice disputes in conjunction with Billing Coordinator to ensure timely response and resolution
Collaborate with Account Managers as necessary to ensure commitments to the customer are fulfilled and customer satisfaction is achieved
Creates and maintains a high level of cooperation and communication

Account Director Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Account Director

List any licenses or certifications required by the position: IAB, FMA, CFM, PMP, AWS, CSM, ITIL, PMI, GTS, NI

Education for Account Director

Typically a job would require a certain level of education.

Employers hiring for the account director job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Marketing, Education, Communications, MBA, Advertising, Business/Administration, Management, Hotel and Restaurant Management, Journalism

Skills for Account Director

Desired skills for account director include:

New technologies and selling points which includes enhancing expertise in the company's entire product suite
Excel and PowerPoint
Company's entire product suite
Google Analytics
Salesforce
Customers
Microsoft Word
Scientific
Excel
Online and offline media and have the ability to be creative with audio and digital client solutions

Desired experience for account director includes:

Minimum of 9 years prior experience in an agency environment
Experience developing promotional programs
Manage Account Coordinators which includes, but not limited to
Responsible for Account Managers performance reviews, disciplinary action, timecard keeping, vacation approvals
5-7 years of experience working with clients in the entertainment industry
Ability to work both independently and in a group

Account Director Examples

1

Account Director Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of account director. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for account director
  • Owns client relationships in collaboration with VP Client Partner and Client Partner
  • Runs day-to-day operations of specific account work streams
  • Take the leadership role in strategic development of marketing plans to grow the clients' business generate incremental billings and income
  • Set strategic direction for client programs
  • Oversee the execution of client programs
  • Collaborate with Hanley Wood Marketing creative directors to provide input and direction for creative strategies
  • Develop strong relationships with all clients at appropriate levels
  • Build a world-class account team dedicated to setting strategic direction and leading teams to implement client programs
  • Draft strategic proposals, develop programs and present to clients and new business prospects
  • Seek opportunities to grow existing business and secure new business for the firm
Qualifications for account director
  • Exceptional customer service skills with an emphasis on relationship building
  • Minimum 12 years experience in sales, account management or airline industry - thorough knowledge of company's product and service offerings required
  • Must possess advanced computer skills and excellent verbal and written communication skills
  • Ability to handle multiple projects/activities simultaneously essential
  • Minimum of bachelor’s degree or equivalent in a related field
  • 3+ years of demonstrated track record of developing senior-level client relationships
2

Account Director Job Description

Job Description Example
Our growing company is hiring for an account director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for account director
  • Lead and serve as a senior consultant to internal project teams, working closely with team members from the Creative, Operations and Finance departments
  • Operate as a senior client contact, leading strategic and tactical online planning to drive tangible business results
  • Participate in and often lead client presentations
  • Present clients with innovative e-commerce and mobile solutions, making recommendations that push clients to do the right thing for their business goals
  • Act as client advocate internally and as agency's advocate to clients
  • Set realistic client expectations and make every effort to exceed them
  • Work with a talented group of Project Managers in developing Statements-of-Work and proposal documents
  • Work with internal leadership team to manage agency team across disciplines against changing client needs
  • Seek business opportunities through existing client relationships
  • Actively participate in new business planning and related presentations
Qualifications for account director
  • Bachelor's degree in journalism, business, marketing or related
  • 10+ years of client services/account management leadership experience in an agency setting
  • Ability to effectively manage multiple goals, priorities and deadlines within a fast-paced environment
  • 8-10 years of experience at agencies where results matter
  • Strong digital and direct marketing experience a must
  • Ability to create great stories with your presentations
3

Account Director Job Description

Job Description Example
Our company is growing rapidly and is looking for an account director. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account director
  • Ensure that Account Managers support a defined range of products and services to assigned account clients through general product knowledge
  • Support service team so that they are able to maintain a positive customer relationship through both written and verbal communication high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems on time, with high quality and a positive attitude
  • Verify service orders are constructed as required so service team is able to coordinate with sale support to manage account service jobs
  • Ensure work orders are complete, processed and forwarded for invoicing
  • Ensure that Account Managers are working with scheduling, operations and logistics, and monitor the status and accuracy of initiated work orders
  • Ensure that service team efficiently and accurately create, process, distribute and track work orders using standardized operating procedures, software tools, and communications with and basic knowledge of interrelated company departments including vault, billing, credit, sales and operations
  • Understand the essential dynamics, strategies, and drivers of their clients' business
  • Shape and drive direction and activity on a given piece of business(s)
  • Recognize and advance big ideas or opportunities for big ideas
  • Work closely with the acct
Qualifications for account director
  • A Bachelor's degree and 7-10 years of experience working within the social/digital and agency space
  • A proven understanding and expertise in brand strategy, the social/digital space and how it integrates with the wider marketing mix for Fortune 500 brands
  • Minimum of 3-5 years related experience in online media sales in the desired region
  • Looking for a seasoned generalist with big brand experience - consumer electronics and personal finance experience a plus
  • Life science, business or marketing degree
  • At least 7 years’ work experience, of which at least 2 years should have been spent in client service, project management or sales departments in a communications agency or pharmaceutical company
4

Account Director Job Description

Job Description Example
Our growing company is hiring for an account director. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for account director
  • Manage client expectations, objectives and timelines
  • Coordinate discipline activities
  • Act as a resource to team members in assessing ideas and directions
  • Cultivate and develop new business relationships and serve as a trusted online media business consultant to agency partners and senior marketing decision makers
  • Work collaboratively with cross functional teams (client service account management, ad operations) to drive revenue growth with new and existing clients
  • Manage and oversee the territory detailed above
  • Manage and report sales estimates for F&W print and digital
  • Provide on-going coordination with Associate Publisher, Director of Marketing on account strategy, sales plans, process and integrated deals
  • Manage and report sales estimates for T+L print and digital
  • Provide on-going coordination with Associate Publisher, Executive Director of Sales and Executive Director of Integrated Marketing on account strategy, sales plans, process and integrated deals
Qualifications for account director
  • Publications or Publications Planning experience required
  • Successful team working and a proven ability to work independently and make critical judgements
  • Advanced interpersonal skills and proven negotiation and persuasive skills
  • Specialist knowledge of the pharmaceutical industry together with some therapeutic area specialty (broad range of therapy understanding is best) and an understanding of the drug development process
  • Experience in and understanding of sales and marketing practices
  • Proficiency with Word, PowerPoint and other Microsoft packages a must
5

Account Director Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of account director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for account director
  • Ensure service delivery is with high quality and exceeds the clients’ expectations
  • Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment
  • Respond to any client issues in an expedient and professional demeanor
  • Managing a sales territory to meet and exceed all monthly, quarterly and annual sales goals
  • Developing and executing strategic advertising and marketing plans for clients by understanding and exploring client marketing strategies and objectives
  • Maintaining accurate sales forecasts, and tracking performance accordingly
  • Manage and grow client relationships by providing actionable strategic thinking and
  • Develop research analysis techniques to determine customer prospects that LNIS products and solutions can meet prospective customer business needs
  • Supervises and assigns duties of all staff assigned to the design and construction management staff assigned to the account
  • Lead new business pitches and project opportunities
Qualifications for account director
  • Hands-on knowledge of Datavision and Access databases required
  • Ability to manage all components of a strategic communication program
  • Minimum 10 to 12 years’ experience in customer relationship management within the airline technology space
  • German language would be advantageous but not essential
  • 3-5 years previous experience in customer support and management
  • Prior experience in post-production

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates