Director, Account Management Job Description

Director, Account Management Job Description

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Director, account management provides insight and input within cross functional Visa organizations for new or changing products and services which may impact their clients, including Visa rules, integrated billing, and transaction.

Director, Account Management Duties & Responsibilities

To write an effective director, account management job description, begin by listing detailed duties, responsibilities and expectations. We have included director, account management job description templates that you can modify and use.

Sample responsibilities for this position include:

Multi-territory platform customers
Key in-territory transactional partners
Directly oversee a team of advertising project managers dedicated to our largest advertising content programs
Serve as the executive liaison to clients on these partnerships
Route layouts and project estimates for approval
Monitor departmental budgets, using reporting tools as a way to improve operating efficiency, reduce costs, or improve service and quality
Build strong, diverse teams with capabilities to effectively handle department responsibilities, collaborating with other internal resources as necessary
Ensure client satisfaction through the principles of service excellence
Manage the day-to-day internal relationships with the portfolio, event and marketing teams, within digital, to build a strong sense of trust and solve any frontline issues
Collaborate with the digital team to develop project scopes and proposals across digital solutions, including web, mobile, digital marketing, media and other products (deliverables, schedules, budgets)

Director, Account Management Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Director, Account Management

List any licenses or certifications required by the position: PMP, CPM, ABMS, ITIL, CMP, FMA, CFM

Education for Director, Account Management

Typically a job would require a certain level of education.

Employers hiring for the director, account management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, MBA, Education, Management, Marketing, Business/Administration, Engineering, Technical, Computer Science, Financial Services

Skills for Director, Account Management

Desired skills for director, account management include:

Client connectivity
Clearing and settlement
Field
STIP
Visa Business Solutions and commercial products and services
Visa products and services
Account growth
Account management
Electronic payments industry
Finance and accounting

Desired experience for director, account management includes:

New Media / Digital Media industry knowledge
Thorough working knowledge of GDS, hotel central reservations, and next generation booking platforms
Ability to assess multiple systems and troubleshoot problems in a dynamic environment
Ability to analyze campaign reporting and make strategic optimizations to reach/improve campaign goals
Ability and willingness to work with different business disciplines including technical, data, production and third-party partners
Ability to clearly articulate and explain emerging concepts and technologies to clients

Director, Account Management Examples

1

Director, Account Management Job Description

Job Description Example
Our company is searching for experienced candidates for the position of director, account management. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director, account management
  • Responsible for owning client relationships with cross discipline teams
  • First and foremost, drive customer success across the provider network
  • Proven ability to persuade clients and bring group to a consensus
  • Translate product and THS value proposition strategies and tactics into specific account plans and manage the execution of those plans to drive the achievement of the financial goals
  • Provide leadership and vision to all personnel on the team
  • Oversee all aspects of clients at both junior and senior levels to ensure client and Synapse objectives are met
  • Manage current and create new offers for our existing client base, driving more value to the clients and to Synapse
  • Understand our systems and take the lead, as required, in resolving any operational and systems issues that affect the client base
  • Conduct some oversee team that handles on-site training sessions at retail accounts
  • Monitor client performance and compliance with applicable requirements, using analytical and interpersonal skills
Qualifications for director, account management
  • Minimum 8 yrs experience in the futures industry
  • Asia Pacific language skills a plus
  • Must have a customer service focus and orientation with strong analytical and problem solving skills (evaluating and applying policy)
  • Must have knowledge of electronic trading systems in the futures and options industry
  • Understanding of analytics tools
  • Interface with designated Clients at Senior/Executive level to review key activities and status related to delivery and service performance
2

Director, Account Management Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of director, account management. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for director, account management
  • Grow relationships with internal support departments and involve their expertise in project execution
  • The Associate Director will be responsible for a renewal pool of a $15 - $20 million across the year
  • Support the PAML and/or CPO, colleagues in Client Deal Team, Legal, Pricing, and Product, in the negotiation of new contracts with assigned partners
  • Have a passion for developing compelling business value proposals for CA Enterprise Management solutions portfolio and ultimately closing business
  • Challenging yourself to create and deliver innovative product demonstrations for prospects, customers, and partners on-site and remotely
  • Build and maintain positive relationships with key executives and decision makers
  • Effectively lead and optimize each account’s customer experience with CA
  • Targeting to meet or exceed CA’s financial sales goals, and strategic business targets
  • Identifying customer needs, and gaining customer commitment
  • Delivers value to customers
Qualifications for director, account management
  • Bachelor's degree or equivalent required with MBA preferred
  • Proven abilities in negotiating with and influencing clients and staff at all levels the ability to successfully manage competing priorities while serving as a positive influence across the organization
  • A great existing network of corporate and travel management company contracts
  • Deep industry knowledge of corporate transient sales and revenue strategies and objectives
  • Deep understanding of the direction the digital landscape is going and a passion for all things digital, including the application to drive measurable business value
  • Superior client service and demonstrated ability to grow internal and external client relationships
3

Director, Account Management Job Description

Job Description Example
Our growing company is looking to fill the role of director, account management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, account management
  • Makes persuasive product presentations
  • Educates customers through structured training
  • Develops sales leads
  • Adapts approach to different buyer motivations
  • Commits time and effort to increase their own professional development
  • Primary owner/manager of advertising spend for account and in-store visual budget for visual weeks
  • Develops reporting and analyses to support sales, pilots and other special events
  • Accountability for driving revenue growth across IHS's Energy businesses to meet or exceed expectations through promoting, selling, negotiating and closing any deals related to Energy subscriptions, products, service and consulting
  • Developing, implementing and maintaining strategies that maintain dominant position and address the competition
  • Monitoring performance-to-plan throughout the execution year and adjusting direction, focus and sales initiatives as needed to effectively deliver to plan expectations
Qualifications for director, account management
  • Flexibility to accommodate change and be flexible to changing and sometimes competing priorities
  • Minimum three years of supervisory experience is required
  • Prior experience developing business to and/or strong relationships within the IC and NGA is strongly preferred, including knowledge of the various organizations and missions
  • You should have a strong reputation in the appropriate customer communities and have a mix of direct program experience coupled with direct experience in the realm of IC business development
  • Reviews full brand calendar of activities in FSS and in .com to ensure support across priority categories in both new innovation and commercialization
  • Lead, develop, train and coach a high-performing Access Account Manager team that directly works with providers and provider offices
4

Director, Account Management Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of director, account management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, account management
  • Achieve strategic account management objectives by robustly analyzing customer information and leveraging an in-depth knowledge of broader RxCrossroad offerings, industry trends, the healthcare landscape, legislative impacts and the competitive environment
  • Establish and maintain executive high level relationships in major functional areas of the customer organization
  • Follow and execute a structured solution sales process for revenue growth and prospecting
  • Understanding the various Energy portfolio product sales cycle and challenges, including the strategies of competitors, and leveraging this knowledge to hone sales strategies
  • Accurately forecast expected sales and cancellations to Sales leadership on at least a monthly basis
  • Provide ongoing feedback from clients to Sales leadership, Product Management and Research
  • Activation of national branding programs at accounts including rollout and campaign execution
  • Program development to address strategic business issues at the account level
  • Serve as the primary strategic owner of partner
  • In-person presentations
Qualifications for director, account management
  • Develop and execute comprehensive, compliant strategies to optimize accurate payer coding and coverage for patients
  • Serve as a key member of the Market Access leadership team, collaborating to develop and execute on strategies to both support the Sleep business unit, identify potential issues and opportunities regarding payer policy, reimbursement, or coding that may positively impact patient access
  • Work with Sales, Brand Marketing, and Health Systems Marketing to develop and manage payer/reimbursement support programs that align with corporate and brand strategies
  • Partner with Pricing and Policy, Regulatory, Pharmacy Affairs, and Corporate Accounts to understand relevant policies and translate them to appropriate actions
  • Collaborate with the Managed Care Accounts team to support favorable coverage and prior authorization policy with commercial payers
  • Develop and maintain strong working relationships with key opinion leaders/provider advocates to drive payer and reimbursement strategies when necessary
5

Director, Account Management Job Description

Job Description Example
Our innovative and growing company is hiring for a director, account management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, account management
  • Plan and implement cross-departmental assessment of Enterprise accounts to define and segment based on unique client needs
  • Coordinate Intarcia’s activities at major national trade association meetings & conventions
  • Listen and identify the customer needs and highlight any cross selling opportunities to relevant sales specialist team
  • Orchestrates service delivery across Health Plan operations departments, finance, network, data analytics, actuarial and underwriting
  • Produce and manage new account development plans and opportunity analysis
  • Facilitate a smooth on boarding experience for new enterprise accounts
  • Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction
  • Call, visit and coordinate regular meetings with the accounts to review account status, solution
  • Utilization, and product enhancements, and product expansion opportunities
  • Product Management, and Customer Service in support of accounts
Qualifications for director, account management
  • Bachelors Degree required, advanced degree
  • Minimum of 10 years of combined pharmaceutical marketing, sales, managed care and professional business experience with proven track record in developing and/or executing access support programs and services, influencing managed care coverage/reimbursement
  • Minimum of five years combined experience managing managed care and reimbursement strategy development and tactical execution, including managing payer/reimbursement support resources
  • Thorough knowledge and understanding of the pharmaceutical payer and reimbursement environment (government and private payers) including coverage, coding, and payments
  • Two to five years of experience managing, coaching, and leading teams
  • Strong analytical, problem-solving, and business accumen skills and ability to work independently to develop effective strategies and execute on tactical programs/resources

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