Tour Coordinator Resume Samples

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L Predovic

Laurianne

Predovic

537 Tristian Harbors

San Francisco

+1 (555) 165 6571

537 Tristian Harbors

San Francisco

Phone

p +1 (555) 165 6571

Experience Experience

Dallas, TX

Tour Coordinator

Dallas, TX

Johns, Beier and Batz

Dallas, TX

Tour Coordinator

Establish working relationships with various artists’ managers
Assist Accounting and Human Resources departments with any problems that develop related to the Tour Department/Road Merchandise Managers
Assist in the creation of new product lines; act as a direct link between artist, their management and the Creative Services Department
Create and maintain a positive working relationship with venues and concession companies on a daily basis
Manage / supervise Road Merchandise Managers, upwards of 15 tours at one time
Assist with office coverage, checking in guests, answering phones and studio tour correspondence
Assisting Senior Tour Guide Coordinator with any marketing and social media projects

New York, NY

Tour Marketing Coordinator

New York, NY

O'Conner and Sons

New York, NY

Tour Marketing Coordinator

Work with the Digital Media Group to manage digital advertising campaigns
Work closely with the team to create and implement ticketing promotions and programs
Develop and manage national & local promotions
Manage ticketing programs
Build marketing presentations and assist in meeting preparation with artist representatives
Assist with coordination, set up and on-site duties at shows, press events, etc
Work well in a team environment

present

Los Angeles, CA

Reservations Tour Coordinator

Los Angeles, CA

Sipes Group

present

Los Angeles, CA

Reservations Tour Coordinator

present

Performs any and all other tasks which are assigned by management
Assist in ensuring the operations of the Tour & Group Department are organized and efficient
As requested, execute site inspections and attend familiarization functions with the secondary Tour Operators
Assist in preparing summer and winter contracts
Assist in organizing and attending events hosted by the Tour Department
Assist in weekly balancing of TA Allotments
Responsible for ensuring daily and weekly tasks for Tour Blocks are performed

Education Education

Bachelor’s Degree in Related Field

Duke University

Bachelor’s Degree in Related Field

Skills Skills

Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Basic mathematical skills, including the ability to calculate percentages and discounts
Ability to maintain professional Image and work environment
Excellent time management skills, including the ability to organize and manage multiple priorities
Accountable and resilient
Knowledge of the hotel property management systems
Knowledge of personal computer software applications including Word, Excel and Access
Computer proficiency in Microsoft Word, Excel and Outlook
Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.)
Excellent customer service skills

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11 Tour Coordinator resume templates

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Assistant Tour Coordinator Resume Examples & Samples

Fielding phone and e-mail inquiries from travelers
Providing polished, knowledgeable and personal customer service
Coordinating traveler arrangements, including logistics, invoicing, travel insurance, visa applications, medical information and personal data
Adhering to a precise preparation and distribution timeline for travelers’ pre-departure mailing and invoices; diligent follow up on delayed payments and missing traveler information
Working collaboratively with internal staff (primarily the Operations Department) to organize passenger logistics for each program, including flight and transfer arrangements
Supporting senior Tour Coordinators with various projects, from compiling and sending passenger trip materials to assisting with targeted marketing mailings

Tour Marketing Coordinator Resume Examples & Samples

Day to day tour support reporting to Senior Director of Marketing
Maintain and track advertising budgets
Develop and manage national & local promotions
Manage ticketing programs
Coordinate tour details including on sale timing, marketing instructions, assets, etc with internal and external stakeholders
Coordinate tour logistics with internal and external stakeholders
Liaise with local marketing teams on tour details
Assist with coordination, set up and on-site duties at shows, press events, etc
Build marketing presentations and assist in meeting preparation with artist representatives
Set up email campaigns with Direct Marketing Team
Develop content and social campaigns with the Social Media Team
Work with the Digital Media Group to manage digital advertising campaigns
Minimum 2-4 years marketing experience preferably in related field such as music, entertainment or media
Bachelor’s degree in related field is required
Exceptional written and verbal communication skills to professionally present marketing concepts and strategies to artist management
Ability to recognize and define problems, collect information, establish facts and implement innovative solutions
Strong computer skills in MS Office: word processing, spreadsheets and PowerPoint

Event Services Coordinator, Dew Tour Resume Examples & Samples

Provide administrative support for VP/GM, Dew Tour
Coordination of all travel for staff, vendors, temp staff, freelance, sponsors, partners, VIP’s, etc. that includes transportation, shuttles or rental cars, and housing
Responsible for coordinating parking for staff, vendors, temp staff, freelance, sponsors, partners, VIP’s, etc
Manage Lift ticket allocations for staff, production, partners, VIPs, etc
Responsible for coordinating catering for Staff and Production
Assist the VP/GM and Sponsorship & Business Manager with the day-to-day tasks related to the efficient management of the sales cycle and controlling the operational budget
Three years administrative experience supporting teams is required
Experience in marketing, event operations, and/or advertising fields preferred
Customer service and/or account management and/or project management experience a plus
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint and Outlook)
Expected to be highly organized, have good communication skills and have the ability to work with a variety of people in high-pressure fast paced situations
Understanding of digital media and event sponsorships a plus
Ability to work nights, weekends, and holidays. Flexibility to alter work/travel schedule to accommodate events/projects and departmental objectives
Strong multi-tasking skills
First-class client service

Tour Coordinator Resume Examples & Samples

Day-to-day contact with road managers
Prepare budgets and forecast for potential tours and ultimate day to day management of various tours
Project and order merchandise efficiently
Coordinate shipments merchandise to the road in most economical way
Logistical coordination of travel and transportation arrangements,
Negotiations with venues, concession companies and handling of tour funds
Establish working relationships with various artists’ managers
Liaise between the artist management office and LNM A&R Staff
Create and maintain a positive working relationship with venues and concession companies on a daily basis
Assist in the creation of new product lines; act as a direct link between artist, their management and the Creative Services Department
Assist Accounting and Human Resources departments with any problems that develop related to the Tour Department/Road Merchandise Managers
Manage / supervise Road Merchandise Managers, upwards of 15 tours at one time
Knowledge of current trends relating to pop culture and entertainment industries
Previous experience as a Road Manager preferred
Understand the logistics involved in running a tour
Knowledge and understanding of travel and shipping in major cities around the globe
Familiarity with multiple types of concert venues
Previous music industry experience preferred
Well organized, proactive, and ability to handle multiple tasks under strict deadlines
Ability to flourish in a dynamic, changing environment
Ability to make timely decisions, anticipate problems and provide creative solutions
Ability to travel and work weekends
Ability to lead and manage
Demonstrate strong communication skills; be extremely conscientious, detail-oriented, and capable of proactively planning how the workflow within the tour division affects other divisions
Knowledge of computer software programs:Microsoft Office, Outlook, Excel, Filemaker Pro, FMS, FoxPro, Mac, and PC platforms. All forms of web browsers, Lotus Notes, R&R Report Writer, Synchronics, TMS, all forms of Social Media

Tour Coordinator Resume Examples & Samples

Work with the Sales and Events Teams to maximise corporate and group rates
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Assist in the recruiting, managing, training and developing of the Team
Participate in the organisation of hotel promotional activities
Previous experience with administrative tasks in the hotel/leisure sector
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree, in a business discipline, from an academic institution

Coordinator, Tour Dept Resume Examples & Samples

Guiding daily tours. Conducting FAM and special request VIP Tours. Facilitating the NEW HIRE Tours. Assist in training of new tour guide and monitor the tour quality of the existing guides on a regular basis to maintain quality control and updates of studio information as needed
Assist with office duties including, checking in guests, answering phones, tour correspondence
Initiate and facilitate marketing and sales efforts for growing the tour department and Special Events Department. Use Marketing degree emphasis to assist with the latest technologies and sources to promote the tour and Special Events departments
Assist the Studios Services Department with special event (evenings and weekends) onsite support and coordination as needed

Gamble House Tour & Event Coordinator Resume Examples & Samples

Must be present on site during specified job hours and days, including Sundays. Must be prepared to open the house for public touring on Sundays by 11:00 am. Must become familiar with the operations of the house and assist as needed
Must be able to interact with the public and donors in appropriate ways. Must be willing and able to help with occasional evening events
Must maintain a neat workspace and be able to keep supplies organized and stocked
Prior experience working with volunteers is required
Organizes and expedites flow of work through supervisor’s office and/or administrative department. Initiates follow-up action. Serves as resource to others on departmental and university procedures or in the resolution of moderate to complex problems or issues. Interacts with university offices and/or supervisor’s subordinates to facilitate communications and information exchange
Composes and produces a variety of business correspondence, reports, confidential documents and/or forms, and related materials or guides the work of other staff who produce these materials. Reviews and signs, as authorized
Ensures confidentiality and controls access to sensitive information such as house and staff confidential files
Coordinates department public relations functions, as assigned, such as special events, conferences, seminars, etc. Arranges with vendors for sites, facilities, catering, guest accommodations, etc. Coordinates production and/or distribution of promotional materials
Researches and gathers data for departmental reports. Conducts preliminary analysis of data. Recommends report content and format to display findings most effectively
Assists in budget preparation by gathering historical data in a limited area, such as materials and supplies or salaries. Tracks and monitors assigned budget expenditures and/or special actions and reports on variances. Provides projections, as requested
Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition. Responds to inquiries or requests for information or refers to supervisor, as appropriate
Maintains unit or departmental database and related records. Enters and/or verifies database transactions. Provides technical support and design or enhancements
Assists in maintaining office equipment and purchases
Provides guidance and direction to staff and/or student workers, as assigned. Schedules, assigns or prioritizes workloads. Sets appropriate deadlines

Tour Coordinator Resume Examples & Samples

Must be customer service oriented over the phone
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients or employees
Must be detailed-oriented and be flexiable to keep up with frequent last minutes changes
Must be able to type
Must be able to work effecitively with multiple programs and screens
Must be able to work under fast paced work environment
Fluency (speaking, reading and writing) in both Japanese and English

Tour Coordinator Resume Examples & Samples

Prepares for scheduled tour arrivals through the preparation of survey sheets. Ensures owner information has been prepared in advance, and notes available vacation counselors on rotor for client assignment
Identifies which clients provided a “good faith deposit” and processes upon checking-in for the tour
Warmly and sincerely welcomes and greets clients for tour
Obtains necessary information from clients to ensure accurate segment assignments
Correctly assigns clients to appropriate vacation counselor based on specific type/rotor
Prepares clients booked vs. showed reports for each wave in an accurate and timely manner
Updates tour information into Atlas and Clarity specifically through check-in, vacation counselor assignment, tour credit, etc
Verifies tour information in Atlas is correct through the process of running reports and verifying data
Researches and prepares tour information for the following four (4) days based on wave, tour type, and sales vacation counselor pre-assignment. Updates and distributes report twice daily
Prepares gifts while the clients are on tour (verify which clients showed for their tour)
Answers client inquiries and resolves any gifting issues
Sells and/or schedules additional activities as requested by the client
Inputs gifting/tracking information in the computer database (Atlas, Clarity & MS Excel logs)
Conducts gifting inventory twice daily (at start of first shift and end of shift close)
Inputs final check-out information into the computer database (Atlas)
Compiles closing information (check-out time, takeover, dominant buying motive, Sampler presented/purchased, etc.) as required
Prepares any extra gifts per sales manager (First Day Incentive, Diamond Experience Package, and enter information into computer database
Answers telephones, files documents, operates office machinery (i.e., computer, copy machine, fax machine) and perform general clerical duties
Performs miscellaneous data entry and document preparation in support of other departments
Responsible for completing all required company training and compliance courses as assigned
Adhere to company standards and maintains compliance with all policies and procedures
A minimum of one (1) year of experience in hospitality, client/guest services, or administrative support required
This position does not include supervisory responsibilities
Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.)
Excellent time management skills, including the ability to organize and manage multiple priorities
Ability to take initiative and effectively adapt to changes
Ability to establish and maintain cooperative working relationships with internal and external customers
Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or establish timeframes
Basic mathematical skills, including the ability to calculate percentages and discounts
Accurate cash handling skills (the ability to count currency, make and count back change)
Must be able to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by Management

Tour Coordinator Resume Examples & Samples

Works with Admissions Directors and representatives in Scheduling, coordinating and delivering professional tours of the location for prospective and enrolled students/families
Provides feedback to necessary parties regarding tours, high school visitations and other visitors as needed
Maintains and relays current knowledge of course offerings and campus activities
Maintains accurate records of visitors that have toured
Manages inventory levels of marketing and promotional materials for the admission department
Maintains a professional environment in lobbies and tour rooms
Assists Admissions Manager/Supervisor of Admissions Support or Home Office Admissions in paperwork and duties that support the admissions teams
Assists Admissions Manager/Supervisor of Admissions Support or Marketing in on or off site events as necessary
High School diploma/GED and/or college degree preferred
2-3 years of customer service experience
Sales experience preferred
Excellent interpersonal communication skills both verbal and written
Knowledge of personal computer software applications including Word, Excel and Access
Ability to maintain professional Image and work environment
Ability to organize, plan, prioritize and follow through on work to ensure deadlines are met
Confidence in public speaking
Bi-lingual preferred (English/Spanish)
Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday

Tour Production Coordinator Resume Examples & Samples

Good people skills and cross-cultural awareness and sensitivity
Strong communication skills and natural resourcefulness
Certificate in tourism, production management or human resources; a bachelor's degree, an asset
One to two years' general experience in a touring environment
Experience in managing transport and lodging for large groups, and/or experience with disability management and/or immigration, an asset
Easiness with information technology and basic network management
Fluency in English, spoken and written, is essential; fluency in French, an asset
Availability to tour full-time and to work in foreign countries
Valid driver's license, an asset

In House Tour Reception Coordinator Resume Examples & Samples

Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to the sales representative
Ability to determine eligibility, including but not limited to completion of necessary paperwork
Answer calls and guest questions in a professional manner
Ability to work a flexible schedule
Wear neat and clean Wyndham issued uniforms including name tag
Be knowledgeable of tour categories and qualifications
Other tasks assigned by the Manager, Supervisor, or Lead
2 or more years Customer Service Experience
Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
Possesses organizational skills
Ability to speak effectively before groups of guests and/or employees

Tour Coordinator Resume Examples & Samples

Guiding daily tours, conducting special request and FAM tours
Facilitating the New Hire Tours
Responsible for facilitating evening and weekend themed tours and forthcoming projects involving collaborative tours with other departments on the Sony lot
Assist with office coverage, checking in guests, answering phones and studio tour correspondence
Assist with creative marketing ideas and facilitation of special tour department promotions
History of the studio lot as well as Sony Corporation and Sony pictures Entertainment
Understanding all restrictions and proper protocol for facilitating tours and special event and theme tours
Communicating and facilitating any evening and weekend tours with guests and security department
Coordinating stage access permission and coverage for all venues on any evening, weekend or special event tours
Assisting Senior Tour Guide Coordinator with any marketing and social media projects
Communication and acting talent; improvisational abilities
Must be skilled in studio procedure and proficient in Tix Management, Excel, Microsoft Word and Outlook
Provide and engaging and entertaining tour that is tailored to each group, taking in to account the demographics and familiarity with our Sony product
The guide will also educate both domestic and international school groups as to the many facets of the working studio lot and provide them with resources to further their interest in Sony Pictures Entertainment and the variety of our worldwide product. This position will also assist the senior tour guide coordinator and the manager in implementing the update training program for future tour guides and will be responsible for quality checks of the team of tour guides throughout the year, providing timely feedback to the manager and offering additional training, if needed

Tour Coordinator Resume Examples & Samples

Assists the Lead, with maintaining property/asset care and accountability for MWR Tours satellite office
Plans, coordinates, revises, and executes local cultural and recreational tours
Accepts tour reservations
Collects, compiles, and checks all reporting submissions for accuracy, completeness, and compliance with regulations
Initiates Transportation Movement Requests (TMR) and coordinates transportation through the local military agency and subcontracted transportation service
Prepares, introduces and may present new site presentations for command consideration
Coordinates with supporting agencies, including Force Protection, Security Services, Installation Transportation (ITO) and Directorate of Installation Services (DIS) to determine availability and other issues that may impact planned, approved off-post travel
Communicates Force Protection guidance, policy updates and changes to tour participants
Assists the Lead, in overseeing and monitoring tour bookings and participation to ensure compliance with Force Protection policies and regulations. Ensures strict adherence to USG issued policies and SOP(s) regarding Tours
Coordinates with MWR Marketing & Media to revise and produce publications and correspondence for public posting
May serve as primary/alternate POC for the MWR Tour program in the North, and maintains vigilant communication with MWR Management and MWR COR(s)
Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any MWR location in Kuwait. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable

Tour Operations Coordinator Resume Examples & Samples

Provide ongoing training of Tour Operations Agents
Providing a liaison between the Front Office and the sales Department
Review Winter contracts to put together promotional document for tour operations agent to ensure accurate billing
Maintain strong working relationships with the Sales and reservations Departments
Establish and maintain good working relationships between the hotel and tour companies and their representatives
Complete tour and FIT audits to ensure accuracy of billing
Ensure Winter room contract and promotional rates are accurately loaded in Property Manager
Flexible schedule to coincide with Tour/Groups in-house in order to provide support
Must be knowledgeable of the crisis and emergency procedures to ensure the safety and well being of guests and colleagues
Maintain a safe and hazard free working environment
Adhere to the Hotel’s environmental initiatives
A minimum of two years Front Office/Guest Services or Tour Services experience required
Well organized and excellent attention to detail
Excellent communication skills, both written and verbal as well as good problem-solving abilities
Knowledge of Property Manager/Opera, MFR, Word and Excel an asset
Management Degree or Diploma in Hospitality or Tourism an asset

Tour Production Coordinator Resume Examples & Samples

Certificate in tourism, production management, human resources or administration; a bachelor’s degree, an asset
One to two years’ general experience in a touring environment
Experience with disability management, an asset
Proven communication and teamwork abilities
Experience managing transport and lodging for large groups, an asset
Experience travelling, working and living abroad
Fluency in English, spoken and written, essential; fluency in French and/or Japanese, an asset
Availability to tour full time and to work in foreign countries

Reservations Tour Coordinator Resume Examples & Samples

Responsible for ensuring daily and weekly tasks for Tour Blocks are performed
Keeping on top of new procedures, communicating them, reviewing tasks that may be outdated, reviewing tasks that may need more attention
Review and investigate production changes and cancellation reports
Building of customized Tour Block codes and cancellation policies
Ensure accurate billing to Tour companies, complete “No Show” FIT billing and cancelled tour billing
Follow up with any unpaid tour and FIT accounts to resolve open folio’s
Help in any position whenever someone is absent
Process all tour rooming lists accurately
Liaison with Front Office and Sales to ensure accuracy of rooming lists and billing instructions
Complete daily checklist to standard
Update GRC with all individual group information and manage block availability inventory
Ensure all bookings are accounted for and filed
Assist in ensuring the operations of the Tour & Group Department are organized and efficient
Accurate rooming list entry
Assist in weekly balancing of TA Allotments
Handles tour inquiries for space requests, ensuring timely response to clients (within 24 hours)
Assist in preparing summer and winter contracts
Assist in organizing and attending events hosted by the Tour Department
As requested, execute site inspections and attend familiarization functions with the secondary Tour Operators
Be knowledgeable of Key Accounts and their contacts
Actively participate in The Fairmont Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations
To be Health & Safety conscious and actively involved in maintaining a safe work environment
Complies with Fairmont Hotels and Resorts policies, procedures and code of ethics
Performs any and all other tasks which are assigned by management
Upholds the highest standard of internal and external customer service at all times
Previous customer related experience and/or reservations required
Must be able to type 25 words per minute

Tour Coordinator Resume Examples & Samples

Processing all tour and FIT reservations
Maintaining tour blocks in Property Manager
Entering rooming lists and assigning rooms
Checking in/out tour groups on a daily basis
Balancing all tour master accounts
Coordinating all tour group meal requirements
Preparing initial and final invoicing of all tour accounts
Responding to inquiries from Tour companies via phone, fax or email
Minimum of five months recent experience (in the last 5 years) during a peak season within Front Office, Reservations,or Tours at The Fairmont Empress or another property of comparable size and service
Proficiency in Microsoft Word, Microsoft Excel, and a property management system
Impeccable grooming and presentation
Completely fluent English language skills; both written and verbal with a professional business manner
Ability to display accuracy and attention to detail with data entry
Clear, precise, professional and helpful telephone manner
Excellent organizational skills with flexibility in handling multiple priorities and meeting deadlines
Team player with proven success in relationship building with a high level of responsibility and strong leadership skills
Commitment to provide excellent service and exceed guest expectations with a history of responding empathetically and with urgency to guest and staff needs
Proven ability to effectively solve problems and make decisions in a personable and self-confident manner
Must be recommended for Front of House on the Gallup FSI; Relationship and Workstyle themes must be at predictive or highly predictive levels

Tour Marketing Coordinator Resume Examples & Samples

Create, monitor and adjust advertising budgets as needed
Coordinate with other team members to create, develop, and implement new online marketing strategies including the distribution of targeted e-cards and weekly newsletters to the Live Nation database
Coordinate street team and grass roots marketing efforts with local market contacts
Work closely with the team to create and implement ticketing promotions and programs
Coordinate pre-show/day of show press with independent publicists and managers for Live Nation concerts
Experience in entertainment industry marketing, show marketing a plus
Excellent communication skills, including verbal and written
Ability to trouble shoot and problem solve independently
Ability to work in a team situation

New Student Orientation & Campus Tour Coordinator Resume Examples & Samples

CSU admission standards
CSU and CSUDH enrollment policies
Hobson's CRM
Developmental preparation requirements for incoming first-year students including, but not limited to, the Early Assessment Program
CSUDH student employee hiring and evaluation processes
Advising and counseling students in individual and group settings
Public Speaking
Communicating effectively in writing
Handling complaints or concerns effectively
Managing Hobson's CRM
Provide exceptional customer service to all constituents
Outstanding exceptional communication skills
Plan and coordinate events for large and smalls groups
Manage multiple tasks and deadlines simultaneously with minimal supervision
Delegate responsibilities and tasks to team members
Ability to travel and work some evenings and weekends as needed
60% - Planning, coordination and analysis

VIP Tour Coordinator Resume Examples & Samples

The VIP Tour Coordinator position will have heavy influence in creating strategic and labor focused fulfillment of incoming tour request volume and matching it to the master scheduling grid of available Walt Disney World (WDW) Tour Guides
This position is part of an overall team of experts who spend large portions of their fiscal year hiring and training new WDW VIP Tour Guides
Minimum two years Walt Disney World experience
Proven strong Walt Disney World property knowledge
Demonstrated strong Guest service skills
Extensive knowledge of applications such as Siebel, a la carte, Business Objects, Lilo, Find My Shift and ATS
Demonstrated strong problem solving and decision making skills
Demonstrated integrity in strategy in aligning the guest, cast and business experience
Proven ability to analyze complex Guest and client requests, including special planning, forecasting and labor
Proven ability to work well in a fast-paced environment, successfully meeting deadlines
Demonstrated ability to influence at multiple levels of the organization
Proven ability to be comfortable with asking questions and explaining options and labor strategy
Willingness to learn new applications as necessary
Demonstrated training and development planning and execution or facilitation

VIP Tour Coordinator Resume Examples & Samples

The VIP Tour Coordinator position will assist in forecasting, creating, updating, and maintaining all VIP Tour Guide schedules on a daily basis
This position will act as a liaison to those who the schedules affect, and work heavily on communication between the external and internal booking team and the Tour Guides directly
Daily updates and changes will require timely communication via our scheduling system, along with the ability to maintain confidential information
As a member of a strategic and labor focused team you will also be involved with fiscal year hiring and training of new Walt DIsney World (WDW) VIP Tour Guides
Demonstrated computer proficiency within a Windows and Microsoft Office environment, including Outlook
Associates or Bachelor Degree

Assistant Manager Tour Coordinator Resume Examples & Samples

Manage the Hawaii regional tour coordinator department that handles all incoming calls from external and internal customers to book, confirm and track APAC Timeshare Tours in accordance with approved policy and procedures. Partner with Japan Tour Coordinator office for direct bookings
Coordinator tour manifest and tour scheduling processes for Hawaii to maximize tour production and reduce tour overflow and increase utilization of sales staff and facilities. Review and approve any request from sales and marketing tour feedback forms, changes in availability and acceptance of tours
Responsible to ensure department upholds the protocol standards as established by Hilton Hotels Corp, Hilton Grand Vacations Club
Assist department with servicing our internal customers (Marketing Representatives, Sales Executives, Sales Galleries and Management) as well as external customers (guests) via the phone, email and fax
Coordinate efforts with inventory management to ensure tour availability is accurate on a timely basis to ensure maximum productivity at each tour wave. Adjust tour manifest daily to correspond with sales staff working that day
Develop and execute an efficient system to handle the call volume, ease the tour booking process and follow up any discrepancies that occur throughout the day
Conduct one-on-one training on a regular basis with new and current team members to provide motivation, correct behavior and define expectations
Responsible for scheduling of department and ability to perform all duties of a Tour Coordinator position
Develop a training manual that will provide new hire and on-going training for the tour coordinators in approved and required systems, APAC tour rules, coding, marking promotions, reporting and tour data accuracy
Work closely with other departments to perform duties required to complete the tour booking process, including transportation and all sales galleries
Manage and define expectations for proper phone etiquette, customer service and departmental performance
Handle all month end tour discrepancies to ensure all are handled properly prior to month end
Ensure all internal customers are adhering to the complex tour rules and special marketing programs in the APAC region. Team member will be required to work in a fast-paced environment and effectively handle constant change
Responsible for accurate inputting of tour information (required tour information, promotions, premiums, etc.) into approved systems (VOICE, CHORUS, Eclipse) to complete the sales timeshare tour booking process. Pre-gifted premiums require additional entries and follow up
Demonstrate the ability to be attentive to details while working in a multi-tasking environment that requires constant need for the use of proper coding, extensive follow up, lead corrections and completion of tour feedback forms
Provide excellent customer service for internal and external customers
Perform any reasonable request by management that supports the department's mission and goals
2 years minimum work experience in a customer service related position
Must be able to work weekends, and all shifts on a scheduled basis as well as with or without notice
3 years experience in vacation ownership/timeshare preferred
Bilingual Japanese/English skill preferred

Supervisor Tour Coordinator Resume Examples & Samples

Ensure the smooth flow of tours to the APAC Sales Galleries and the integrity of guest/tour information. Responsible for the handling reports for team members and assist with the daily tasks of the Tour Coordinators
Sets performance standards for the Tour Coordinators and hold them accountable for their overall performance. Create weekly manifests for Hawaii distribution centers and sales teams. Approve any requests from sales and marketing for tour feedback forms, changes in slot availability and acceptance of tours
Adhere to protocol standards as established by Hilton Hotels Corp, Hilton Grand Vacations Club and the department Manager
Assist internal customer (Marketing Representatives, Sales Executives and Management) as well as external customers (guests) via the phone
Perform all duties of a Tour Coordinator position and provide daily leadership support to the entire team
Provide current and accurate lead and tour data by conducting daily, weekly, and monthly maintenance of RCC tour data. This is done to ensure the integrity and usefulness of the data
Continually monitor Tour Multi-Analysis reports under different sets of breakdowns to check that the data makes sense in all aspects
Monitors data for inconsistencies/discrepancies in coding and report it to the appropriate manager
Develops process improvements on a continuous basis for the Tour Coordinator operations (especially how the processes affect other departmental team members and other departments). Presents ideas and works with their manager to implement the process improvements
Perform all duties of a MOD when Asst. Manager is unavailable
Update, maintain and provide new hire and on-going training for the Tour Coordinators in all approved and required systems, APAC tour rules, coding, marketing promotions, reporting and tour data accuracy
Assist with scheduling of the Tour Coordinators so that the office hours and staffing maximizes business needs
Conduct one-on-one training on a routine basis with new and current employees to ensure that data is as accurate as possible upon initial entry. Focus on prevention of errors
Ensures proper phone etiquette and customer service is of the highest standards
Ensures that the number of slots in each wave is adjusted for the number of VCs scheduled to work and/or actually show up to
Creates and updates procedures to ensure the smooth flow of operations for the Tour Coordinator Team as well as affected company team members
Creates & prints assigned reports in a timely manner (by set deadlines when provided). Improves reports whenever possible
Must know all RCC tour/marketing coding and TC processes
Perform any reasonable request by management that supports the department's mission and goals
Must have a High School diploma/GED
Strong verbal and written communication skills and strong interpersonal skills
Must be able to provide professional customer service over the phone
Japanese/Korean speaking preferred
Previous vacation ownership/timeshare experience preferred

Coordinator, Tour Marketing Resume Examples & Samples

Keep cool under pressure
Must be adept in Microsoft Excel, Word, Outlook
Must be able to work and think independently and able to calmly multi-task while handling a heavy workload
Excellent organizational and problem solving skills are a must
Must have outstanding communication skills, both written and verbal

Download Tour Coordinator Resume Sample as Image file