Tour Coordinator Resume Samples

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LP
L Predovic
Laurianne
Predovic
537 Tristian Harbors
San Francisco
CA
537 Tristian Harbors
San Francisco
CA
Experience Experience
11/2016 – present
Los Angeles, CA
Reservations Tour Coordinator
Reservations Tour Coordinator
11/2016 – present
Los Angeles, CA
Reservations Tour Coordinator
11/2016 – present
  • Performs any and all other tasks which are assigned by management
  • Assist in ensuring the operations of the Tour & Group Department are organized and efficient
  • As requested, execute site inspections and attend familiarization functions with the secondary Tour Operators
  • Assist in preparing summer and winter contracts
  • Assist in organizing and attending events hosted by the Tour Department
  • Assist in weekly balancing of TA Allotments
  • Responsible for ensuring daily and weekly tasks for Tour Blocks are performed
08/2010 – 07/2016
New York, NY
Tour Marketing Coordinator
Tour Marketing Coordinator
08/2010 – 07/2016
New York, NY
Tour Marketing Coordinator
08/2010 – 07/2016
  • Work with the Digital Media Group to manage digital advertising campaigns
  • Work closely with the team to create and implement ticketing promotions and programs
  • Develop and manage national & local promotions
  • Manage ticketing programs
  • Build marketing presentations and assist in meeting preparation with artist representatives
  • Assist with coordination, set up and on-site duties at shows, press events, etc
  • Work well in a team environment
09/2003 – 07/2010
Dallas, TX
Tour Coordinator
Tour Coordinator
09/2003 – 07/2010
Dallas, TX
Tour Coordinator
09/2003 – 07/2010
  • Establish working relationships with various artists’ managers
  • Assist Accounting and Human Resources departments with any problems that develop related to the Tour Department/Road Merchandise Managers
  • Assist in the creation of new product lines; act as a direct link between artist, their management and the Creative Services Department
  • Create and maintain a positive working relationship with venues and concession companies on a daily basis
  • Manage / supervise Road Merchandise Managers, upwards of 15 tours at one time
  • Assist with office coverage, checking in guests, answering phones and studio tour correspondence
  • Assisting Senior Tour Guide Coordinator with any marketing and social media projects
Education Education
Bachelor’s Degree in Related Field
Duke University
Bachelor’s Degree in Related Field
Skills Skills
  • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
  • Basic mathematical skills, including the ability to calculate percentages and discounts
  • Ability to maintain professional Image and work environment
  • Excellent time management skills, including the ability to organize and manage multiple priorities
  • Accountable and resilient
  • Knowledge of the hotel property management systems
  • Knowledge of personal computer software applications including Word, Excel and Access
  • Computer proficiency in Microsoft Word, Excel and Outlook
  • Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.)
  • Excellent customer service skills
Create a Resume
1

Assistant Tour Coordinator Resume Examples & Samples

  • Fielding phone and e-mail inquiries from travelers
  • Providing polished, knowledgeable and personal customer service
  • Coordinating traveler arrangements, including logistics, invoicing, travel insurance, visa applications, medical information and personal data
  • Adhering to a precise preparation and distribution timeline for travelers’ pre-departure mailing and invoices; diligent follow up on delayed payments and missing traveler information
  • Working collaboratively with internal staff (primarily the Operations Department) to organize passenger logistics for each program, including flight and transfer arrangements
  • Supporting senior Tour Coordinators with various projects, from compiling and sending passenger trip materials to assisting with targeted marketing mailings
2

Tour Marketing Coordinator Resume Examples & Samples

  • Day to day tour support reporting to Senior Director of Marketing
  • Maintain and track advertising budgets
  • Develop and manage national & local promotions
  • Manage ticketing programs
  • Coordinate tour details including on sale timing, marketing instructions, assets, etc with internal and external stakeholders
  • Coordinate tour logistics with internal and external stakeholders
  • Liaise with local marketing teams on tour details
  • Assist with coordination, set up and on-site duties at shows, press events, etc
  • Build marketing presentations and assist in meeting preparation with artist representatives
  • Set up email campaigns with Direct Marketing Team
  • Develop content and social campaigns with the Social Media Team
  • Work with the Digital Media Group to manage digital advertising campaigns
  • Minimum 2-4 years marketing experience preferably in related field such as music, entertainment or media
  • Bachelor’s degree in related field is required
  • Exceptional written and verbal communication skills to professionally present marketing concepts and strategies to artist management
  • Ability to recognize and define problems, collect information, establish facts and implement innovative solutions
  • Strong computer skills in MS Office: word processing, spreadsheets and PowerPoint
3

Event Services Coordinator, Dew Tour Resume Examples & Samples

  • Provide administrative support for VP/GM, Dew Tour
  • Coordination of all travel for staff, vendors, temp staff, freelance, sponsors, partners, VIP’s, etc. that includes transportation, shuttles or rental cars, and housing
  • Responsible for coordinating parking for staff, vendors, temp staff, freelance, sponsors, partners, VIP’s, etc
  • Manage Lift ticket allocations for staff, production, partners, VIPs, etc
  • Responsible for coordinating catering for Staff and Production
  • Assist the VP/GM and Sponsorship & Business Manager with the day-to-day tasks related to the efficient management of the sales cycle and controlling the operational budget
  • Three years administrative experience supporting teams is required
  • Experience in marketing, event operations, and/or advertising fields preferred
  • Customer service and/or account management and/or project management experience a plus
  • Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint and Outlook)
  • Expected to be highly organized, have good communication skills and have the ability to work with a variety of people in high-pressure fast paced situations
  • Understanding of digital media and event sponsorships a plus
  • Ability to work nights, weekends, and holidays. Flexibility to alter work/travel schedule to accommodate events/projects and departmental objectives
  • Strong multi-tasking skills
  • First-class client service
4

Tour Coordinator Resume Examples & Samples

  • Day-to-day contact with road managers
  • Prepare budgets and forecast for potential tours and ultimate day to day management of various tours
  • Project and order merchandise efficiently
  • Coordinate shipments merchandise to the road in most economical way
  • Logistical coordination of travel and transportation arrangements,
  • Negotiations with venues, concession companies and handling of tour funds
  • Establish working relationships with various artists’ managers
  • Liaise between the artist management office and LNM A&R Staff
  • Create and maintain a positive working relationship with venues and concession companies on a daily basis
  • Assist in the creation of new product lines; act as a direct link between artist, their management and the Creative Services Department
  • Assist Accounting and Human Resources departments with any problems that develop related to the Tour Department/Road Merchandise Managers
  • Manage / supervise Road Merchandise Managers, upwards of 15 tours at one time
  • Knowledge of current trends relating to pop culture and entertainment industries
  • Previous experience as a Road Manager preferred
  • Understand the logistics involved in running a tour
  • Knowledge and understanding of travel and shipping in major cities around the globe
  • Familiarity with multiple types of concert venues
  • Previous music industry experience preferred
  • Well organized, proactive, and ability to handle multiple tasks under strict deadlines
  • Ability to flourish in a dynamic, changing environment
  • Ability to make timely decisions, anticipate problems and provide creative solutions
  • Ability to travel and work weekends
  • Ability to lead and manage
  • Demonstrate strong communication skills; be extremely conscientious, detail-oriented, and capable of proactively planning how the workflow within the tour division affects other divisions
  • Knowledge of computer software programs:Microsoft Office, Outlook, Excel, Filemaker Pro, FMS, FoxPro, Mac, and PC platforms. All forms of web browsers, Lotus Notes, R&R Report Writer, Synchronics, TMS, all forms of Social Media
5

Tour Coordinator Resume Examples & Samples

  • Work with the Sales and Events Teams to maximise corporate and group rates
  • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
  • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
  • Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Assist in the recruiting, managing, training and developing of the Team
  • Participate in the organisation of hotel promotional activities
  • Previous experience with administrative tasks in the hotel/leisure sector
  • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
  • Excellent organisation and planning skills
  • Accountable and resilient
  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role
  • Relevant degree, in a business discipline, from an academic institution
6

Coordinator, Tour Dept Resume Examples & Samples

  • Guiding daily tours. Conducting FAM and special request VIP Tours. Facilitating the NEW HIRE Tours. Assist in training of new tour guide and monitor the tour quality of the existing guides on a regular basis to maintain quality control and updates of studio information as needed
  • Assist with office duties including, checking in guests, answering phones, tour correspondence
  • Initiate and facilitate marketing and sales efforts for growing the tour department and Special Events Department. Use Marketing degree emphasis to assist with the latest technologies and sources to promote the tour and Special Events departments
  • Assist the Studios Services Department with special event (evenings and weekends) onsite support and coordination as needed
7

Gamble House Tour & Event Coordinator Resume Examples & Samples

  • Must be present on site during specified job hours and days, including Sundays. Must be prepared to open the house for public touring on Sundays by 11:00 am. Must become familiar with the operations of the house and assist as needed
  • Must be able to interact with the public and donors in appropriate ways. Must be willing and able to help with occasional evening events
  • Must maintain a neat workspace and be able to keep supplies organized and stocked
  • Prior experience working with volunteers is required
  • Organizes and expedites flow of work through supervisor’s office and/or administrative department. Initiates follow-up action. Serves as resource to others on departmental and university procedures or in the resolution of moderate to complex problems or issues. Interacts with university offices and/or supervisor’s subordinates to facilitate communications and information exchange
  • Composes and produces a variety of business correspondence, reports, confidential documents and/or forms, and related materials or guides the work of other staff who produce these materials. Reviews and signs, as authorized
  • Ensures confidentiality and controls access to sensitive information such as house and staff confidential files
  • Coordinates department public relations functions, as assigned, such as special events, conferences, seminars, etc. Arranges with vendors for sites, facilities, catering, guest accommodations, etc. Coordinates production and/or distribution of promotional materials
  • Researches and gathers data for departmental reports. Conducts preliminary analysis of data. Recommends report content and format to display findings most effectively
  • Assists in budget preparation by gathering historical data in a limited area, such as materials and supplies or salaries. Tracks and monitors assigned budget expenditures and/or special actions and reports on variances. Provides projections, as requested
  • Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition. Responds to inquiries or requests for information or refers to supervisor, as appropriate
  • Maintains unit or departmental database and related records. Enters and/or verifies database transactions. Provides technical support and design or enhancements
  • Assists in maintaining office equipment and purchases
  • Provides guidance and direction to staff and/or student workers, as assigned. Schedules, assigns or prioritizes workloads. Sets appropriate deadlines
8

Tour Coordinator Resume Examples & Samples

  • Must be customer service oriented over the phone
  • Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients or employees
  • Must be detailed-oriented and be flexiable to keep up with frequent last minutes changes
  • Must be able to type
  • Must be able to work effecitively with multiple programs and screens
  • Must be able to work under fast paced work environment
  • Fluency (speaking, reading and writing) in both Japanese and English
9

Tour Coordinator Resume Examples & Samples

  • Prepares for scheduled tour arrivals through the preparation of survey sheets. Ensures owner information has been prepared in advance, and notes available vacation counselors on rotor for client assignment
  • Identifies which clients provided a “good faith deposit” and processes upon checking-in for the tour
  • Warmly and sincerely welcomes and greets clients for tour
  • Obtains necessary information from clients to ensure accurate segment assignments
  • Correctly assigns clients to appropriate vacation counselor based on specific type/rotor
  • Prepares clients booked vs. showed reports for each wave in an accurate and timely manner
  • Updates tour information into Atlas and Clarity specifically through check-in, vacation counselor assignment, tour credit, etc
  • Verifies tour information in Atlas is correct through the process of running reports and verifying data
  • Researches and prepares tour information for the following four (4) days based on wave, tour type, and sales vacation counselor pre-assignment. Updates and distributes report twice daily
  • Prepares gifts while the clients are on tour (verify which clients showed for their tour)
  • Answers client inquiries and resolves any gifting issues
  • Sells and/or schedules additional activities as requested by the client
  • Inputs gifting/tracking information in the computer database (Atlas, Clarity & MS Excel logs)
  • Conducts gifting inventory twice daily (at start of first shift and end of shift close)
  • Inputs final check-out information into the computer database (Atlas)
  • Compiles closing information (check-out time, takeover, dominant buying motive, Sampler presented/purchased, etc.) as required
  • Prepares any extra gifts per sales manager (First Day Incentive, Diamond Experience Package, and enter information into computer database
  • Answers telephones, files documents, operates office machinery (i.e., computer, copy machine, fax machine) and perform general clerical duties
  • Performs miscellaneous data entry and document preparation in support of other departments
  • Responsible for completing all required company training and compliance courses as assigned
  • Adhere to company standards and maintains compliance with all policies and procedures
  • A minimum of one (1) year of experience in hospitality, client/guest services, or administrative support required
  • This position does not include supervisory responsibilities
  • Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.)
  • Excellent time management skills, including the ability to organize and manage multiple priorities
  • Ability to take initiative and effectively adapt to changes
  • Ability to establish and maintain cooperative working relationships with internal and external customers
  • Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or establish timeframes
  • Basic mathematical skills, including the ability to calculate percentages and discounts
  • Accurate cash handling skills (the ability to count currency, make and count back change)
  • Must be able to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by Management
10

Tour Coordinator Resume Examples & Samples

  • Works with Admissions Directors and representatives in Scheduling, coordinating and delivering professional tours of the location for prospective and enrolled students/families
  • Provides feedback to necessary parties regarding tours, high school visitations and other visitors as needed
  • Maintains and relays current knowledge of course offerings and campus activities
  • Maintains accurate records of visitors that have toured
  • Manages inventory levels of marketing and promotional materials for the admission department
  • Maintains a professional environment in lobbies and tour rooms
  • Assists Admissions Manager/Supervisor of Admissions Support or Home Office Admissions in paperwork and duties that support the admissions teams
  • Assists Admissions Manager/Supervisor of Admissions Support or Marketing in on or off site events as necessary
  • High School diploma/GED and/or college degree preferred
  • 2-3 years of customer service experience
  • Sales experience preferred
  • Excellent interpersonal communication skills both verbal and written
  • Knowledge of personal computer software applications including Word, Excel and Access
  • Ability to maintain professional Image and work environment
  • Ability to organize, plan, prioritize and follow through on work to ensure deadlines are met
  • Confidence in public speaking
  • Bi-lingual preferred (English/Spanish)
  • Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
  • Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
11

Tour Production Coordinator Resume Examples & Samples

  • Good people skills and cross-cultural awareness and sensitivity
  • Strong communication skills and natural resourcefulness
  • Certificate in tourism, production management or human resources; a bachelor's degree, an asset
  • One to two years' general experience in a touring environment
  • Experience in managing transport and lodging for large groups, and/or experience with disability management and/or immigration, an asset
  • Easiness with information technology and basic network management
  • Fluency in English, spoken and written, is essential; fluency in French, an asset
  • Availability to tour full-time and to work in foreign countries
  • Valid driver's license, an asset
12

In House Tour Reception Coordinator Resume Examples & Samples

  • Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to the sales representative
  • Ability to determine eligibility, including but not limited to completion of necessary paperwork
  • Answer calls and guest questions in a professional manner
  • Ability to work a flexible schedule
  • Wear neat and clean Wyndham issued uniforms including name tag
  • Be knowledgeable of tour categories and qualifications
  • Other tasks assigned by the Manager, Supervisor, or Lead
  • 2 or more years Customer Service Experience
  • Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
  • Possesses organizational skills
  • Ability to speak effectively before groups of guests and/or employees
13

Tour Coordinator Resume Examples & Samples

  • Guiding daily tours, conducting special request and FAM tours
  • Facilitating the New Hire Tours
  • Responsible for facilitating evening and weekend themed tours and forthcoming projects involving collaborative tours with other departments on the Sony lot
  • Assist with office coverage, checking in guests, answering phones and studio tour correspondence
  • Assist with creative marketing ideas and facilitation of special tour department promotions
  • History of the studio lot as well as Sony Corporation and Sony pictures Entertainment
  • Understanding all restrictions and proper protocol for facilitating tours and special event and theme tours
  • Communicating and facilitating any evening and weekend tours with guests and security department
  • Coordinating stage access permission and coverage for all venues on any evening, weekend or special event tours
  • Assisting Senior Tour Guide Coordinator with any marketing and social media projects
  • Communication and acting talent; improvisational abilities
  • Must be skilled in studio procedure and proficient in Tix Management, Excel, Microsoft Word and Outlook
  • Provide and engaging and entertaining tour that is tailored to each group, taking in to account the demographics and familiarity with our Sony product
  • The guide will also educate both domestic and international school groups as to the many facets of the working studio lot and provide them with resources to further their interest in Sony Pictures Entertainment and the variety of our worldwide product. This position will also assist the senior tour guide coordinator and the manager in implementing the update training program for future tour guides and will be responsible for quality checks of the team of tour guides throughout the year, providing timely feedback to the manager and offering additional training, if needed
14

Tour Coordinator Resume Examples & Samples

  • Assists the Lead, with maintaining property/asset care and accountability for MWR Tours satellite office
  • Plans, coordinates, revises, and executes local cultural and recreational tours
  • Accepts tour reservations
  • Collects, compiles, and checks all reporting submissions for accuracy, completeness, and compliance with regulations
  • Initiates Transportation Movement Requests (TMR) and coordinates transportation through the local military agency and subcontracted transportation service
  • Prepares, introduces and may present new site presentations for command consideration
  • Coordinates with supporting agencies, including Force Protection, Security Services, Installation Transportation (ITO) and Directorate of Installation Services (DIS) to determine availability and other issues that may impact planned, approved off-post travel
  • Communicates Force Protection guidance, policy updates and changes to tour participants
  • Assists the Lead, in overseeing and monitoring tour bookings and participation to ensure compliance with Force Protection policies and regulations. Ensures strict adherence to USG issued policies and SOP(s) regarding Tours
  • Coordinates with MWR Marketing & Media to revise and produce publications and correspondence for public posting
  • May serve as primary/alternate POC for the MWR Tour program in the North, and maintains vigilant communication with MWR Management and MWR COR(s)
  • Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any MWR location in Kuwait. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable
15

Tour Operations Coordinator Resume Examples & Samples

  • Provide ongoing training of Tour Operations Agents
  • Providing a liaison between the Front Office and the sales Department
  • Review Winter contracts to put together promotional document for tour operations agent to ensure accurate billing
  • Maintain strong working relationships with the Sales and reservations Departments
  • Establish and maintain good working relationships between the hotel and tour companies and their representatives
  • Complete tour and FIT audits to ensure accuracy of billing
  • Ensure Winter room contract and promotional rates are accurately loaded in Property Manager
  • Flexible schedule to coincide with Tour/Groups in-house in order to provide support
  • Must be knowledgeable of the crisis and emergency procedures to ensure the safety and well being of guests and colleagues
  • Maintain a safe and hazard free working environment
  • Adhere to the Hotel’s environmental initiatives
  • A minimum of two years Front Office/Guest Services or Tour Services experience required
  • Well organized and excellent attention to detail
  • Excellent communication skills, both written and verbal as well as good problem-solving abilities
  • Knowledge of Property Manager/Opera, MFR, Word and Excel an asset
  • Management Degree or Diploma in Hospitality or Tourism an asset
16

Tour Production Coordinator Resume Examples & Samples

  • Certificate in tourism, production management, human resources or administration; a bachelor’s degree, an asset
  • One to two years’ general experience in a touring environment
  • Experience with disability management, an asset
  • Proven communication and teamwork abilities
  • Experience managing transport and lodging for large groups, an asset
  • Experience travelling, working and living abroad
  • Fluency in English, spoken and written, essential; fluency in French and/or Japanese, an asset
  • Availability to tour full time and to work in foreign countries
17

Reservations Tour Coordinator Resume Examples & Samples

  • Responsible for ensuring daily and weekly tasks for Tour Blocks are performed
  • Keeping on top of new procedures, communicating them, reviewing tasks that may be outdated, reviewing tasks that may need more attention
  • Review and investigate production changes and cancellation reports
  • Building of customized Tour Block codes and cancellation policies
  • Ensure accurate billing to Tour companies, complete “No Show” FIT billing and cancelled tour billing
  • Follow up with any unpaid tour and FIT accounts to resolve open folio’s
  • Help in any position whenever someone is absent
  • Process all tour rooming lists accurately
  • Liaison with Front Office and Sales to ensure accuracy of rooming lists and billing instructions
  • Complete daily checklist to standard
  • Update GRC with all individual group information and manage block availability inventory
  • Ensure all bookings are accounted for and filed
  • Assist in ensuring the operations of the Tour & Group Department are organized and efficient
  • Accurate rooming list entry
  • Assist in weekly balancing of TA Allotments
  • Handles tour inquiries for space requests, ensuring timely response to clients (within 24 hours)
  • Assist in preparing summer and winter contracts
  • Assist in organizing and attending events hosted by the Tour Department
  • As requested, execute site inspections and attend familiarization functions with the secondary Tour Operators
  • Be knowledgeable of Key Accounts and their contacts
  • Actively participate in The Fairmont Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations
  • To be Health & Safety conscious and actively involved in maintaining a safe work environment
  • Complies with Fairmont Hotels and Resorts policies, procedures and code of ethics
  • Performs any and all other tasks which are assigned by management
  • Upholds the highest standard of internal and external customer service at all times
  • Previous customer related experience and/or reservations required
  • Must be able to type 25 words per minute
18

Tour Coordinator Resume Examples & Samples

  • Processing all tour and FIT reservations
  • Maintaining tour blocks in Property Manager
  • Entering rooming lists and assigning rooms
  • Checking in/out tour groups on a daily basis
  • Balancing all tour master accounts
  • Coordinating all tour group meal requirements
  • Preparing initial and final invoicing of all tour accounts
  • Responding to inquiries from Tour companies via phone, fax or email
  • Minimum of five months recent experience (in the last 5 years) during a peak season within Front Office, Reservations,or Tours at The Fairmont Empress or another property of comparable size and service
  • Proficiency in Microsoft Word, Microsoft Excel, and a property management system
  • Impeccable grooming and presentation
  • Completely fluent English language skills; both written and verbal with a professional business manner
  • Ability to display accuracy and attention to detail with data entry
  • Clear, precise, professional and helpful telephone manner
  • Excellent organizational skills with flexibility in handling multiple priorities and meeting deadlines
  • Team player with proven success in relationship building with a high level of responsibility and strong leadership skills
  • Commitment to provide excellent service and exceed guest expectations with a history of responding empathetically and with urgency to guest and staff needs
  • Proven ability to effectively solve problems and make decisions in a personable and self-confident manner
  • Must be recommended for Front of House on the Gallup FSI; Relationship and Workstyle themes must be at predictive or highly predictive levels
19

Tour Marketing Coordinator Resume Examples & Samples

  • Create, monitor and adjust advertising budgets as needed
  • Coordinate with other team members to create, develop, and implement new online marketing strategies including the distribution of targeted e-cards and weekly newsletters to the Live Nation database
  • Coordinate street team and grass roots marketing efforts with local market contacts
  • Work closely with the team to create and implement ticketing promotions and programs
  • Coordinate pre-show/day of show press with independent publicists and managers for Live Nation concerts
  • Experience in entertainment industry marketing, show marketing a plus
  • Excellent communication skills, including verbal and written
  • Ability to trouble shoot and problem solve independently
  • Ability to work in a team situation
20

New Student Orientation & Campus Tour Coordinator Resume Examples & Samples

  • CSU admission standards
  • CSU and CSUDH enrollment policies
  • Hobson's CRM
  • Developmental preparation requirements for incoming first-year students including, but not limited to, the Early Assessment Program
  • CSUDH student employee hiring and evaluation processes
  • Advising and counseling students in individual and group settings
  • Public Speaking
  • Communicating effectively in writing
  • Handling complaints or concerns effectively
  • Managing Hobson's CRM
  • Provide exceptional customer service to all constituents
  • Outstanding exceptional communication skills
  • Plan and coordinate events for large and smalls groups
  • Manage multiple tasks and deadlines simultaneously with minimal supervision
  • Delegate responsibilities and tasks to team members
  • Ability to travel and work some evenings and weekends as needed
  • 60% - Planning, coordination and analysis
21

VIP Tour Coordinator Resume Examples & Samples

  • The VIP Tour Coordinator position will have heavy influence in creating strategic and labor focused fulfillment of incoming tour request volume and matching it to the master scheduling grid of available Walt Disney World (WDW) Tour Guides
  • This position is part of an overall team of experts who spend large portions of their fiscal year hiring and training new WDW VIP Tour Guides
  • Minimum two years Walt Disney World experience
  • Proven strong Walt Disney World property knowledge
  • Demonstrated strong Guest service skills
  • Extensive knowledge of applications such as Siebel, a la carte, Business Objects, Lilo, Find My Shift and ATS
  • Demonstrated strong problem solving and decision making skills
  • Demonstrated integrity in strategy in aligning the guest, cast and business experience
  • Proven ability to analyze complex Guest and client requests, including special planning, forecasting and labor
  • Proven ability to work well in a fast-paced environment, successfully meeting deadlines
  • Demonstrated ability to influence at multiple levels of the organization
  • Proven ability to be comfortable with asking questions and explaining options and labor strategy
  • Willingness to learn new applications as necessary
  • Demonstrated training and development planning and execution or facilitation
22

VIP Tour Coordinator Resume Examples & Samples

  • The VIP Tour Coordinator position will assist in forecasting, creating, updating, and maintaining all VIP Tour Guide schedules on a daily basis
  • This position will act as a liaison to those who the schedules affect, and work heavily on communication between the external and internal booking team and the Tour Guides directly
  • Daily updates and changes will require timely communication via our scheduling system, along with the ability to maintain confidential information
  • As a member of a strategic and labor focused team you will also be involved with fiscal year hiring and training of new Walt DIsney World (WDW) VIP Tour Guides
  • Demonstrated computer proficiency within a Windows and Microsoft Office environment, including Outlook
  • Associates or Bachelor Degree
23

Assistant Manager Tour Coordinator Resume Examples & Samples

  • Manage the Hawaii regional tour coordinator department that handles all incoming calls from external and internal customers to book, confirm and track APAC Timeshare Tours in accordance with approved policy and procedures. Partner with Japan Tour Coordinator office for direct bookings
  • Coordinator tour manifest and tour scheduling processes for Hawaii to maximize tour production and reduce tour overflow and increase utilization of sales staff and facilities. Review and approve any request from sales and marketing tour feedback forms, changes in availability and acceptance of tours
  • Responsible to ensure department upholds the protocol standards as established by Hilton Hotels Corp, Hilton Grand Vacations Club
  • Assist department with servicing our internal customers (Marketing Representatives, Sales Executives, Sales Galleries and Management) as well as external customers (guests) via the phone, email and fax
  • Coordinate efforts with inventory management to ensure tour availability is accurate on a timely basis to ensure maximum productivity at each tour wave. Adjust tour manifest daily to correspond with sales staff working that day
  • Develop and execute an efficient system to handle the call volume, ease the tour booking process and follow up any discrepancies that occur throughout the day
  • Conduct one-on-one training on a regular basis with new and current team members to provide motivation, correct behavior and define expectations
  • Responsible for scheduling of department and ability to perform all duties of a Tour Coordinator position
  • Develop a training manual that will provide new hire and on-going training for the tour coordinators in approved and required systems, APAC tour rules, coding, marking promotions, reporting and tour data accuracy
  • Work closely with other departments to perform duties required to complete the tour booking process, including transportation and all sales galleries
  • Manage and define expectations for proper phone etiquette, customer service and departmental performance
  • Handle all month end tour discrepancies to ensure all are handled properly prior to month end
  • Ensure all internal customers are adhering to the complex tour rules and special marketing programs in the APAC region. Team member will be required to work in a fast-paced environment and effectively handle constant change
  • Responsible for accurate inputting of tour information (required tour information, promotions, premiums, etc.) into approved systems (VOICE, CHORUS, Eclipse) to complete the sales timeshare tour booking process. Pre-gifted premiums require additional entries and follow up
  • Demonstrate the ability to be attentive to details while working in a multi-tasking environment that requires constant need for the use of proper coding, extensive follow up, lead corrections and completion of tour feedback forms
  • Provide excellent customer service for internal and external customers
  • Perform any reasonable request by management that supports the department's mission and goals
  • 2 years minimum work experience in a customer service related position
  • Must be able to work weekends, and all shifts on a scheduled basis as well as with or without notice
  • 3 years experience in vacation ownership/timeshare preferred
  • Bilingual Japanese/English skill preferred
24

Supervisor Tour Coordinator Resume Examples & Samples

  • Ensure the smooth flow of tours to the APAC Sales Galleries and the integrity of guest/tour information. Responsible for the handling reports for team members and assist with the daily tasks of the Tour Coordinators
  • Sets performance standards for the Tour Coordinators and hold them accountable for their overall performance. Create weekly manifests for Hawaii distribution centers and sales teams. Approve any requests from sales and marketing for tour feedback forms, changes in slot availability and acceptance of tours
  • Adhere to protocol standards as established by Hilton Hotels Corp, Hilton Grand Vacations Club and the department Manager
  • Assist internal customer (Marketing Representatives, Sales Executives and Management) as well as external customers (guests) via the phone
  • Perform all duties of a Tour Coordinator position and provide daily leadership support to the entire team
  • Provide current and accurate lead and tour data by conducting daily, weekly, and monthly maintenance of RCC tour data. This is done to ensure the integrity and usefulness of the data
  • Continually monitor Tour Multi-Analysis reports under different sets of breakdowns to check that the data makes sense in all aspects
  • Monitors data for inconsistencies/discrepancies in coding and report it to the appropriate manager
  • Develops process improvements on a continuous basis for the Tour Coordinator operations (especially how the processes affect other departmental team members and other departments). Presents ideas and works with their manager to implement the process improvements
  • Perform all duties of a MOD when Asst. Manager is unavailable
  • Update, maintain and provide new hire and on-going training for the Tour Coordinators in all approved and required systems, APAC tour rules, coding, marketing promotions, reporting and tour data accuracy
  • Assist with scheduling of the Tour Coordinators so that the office hours and staffing maximizes business needs
  • Conduct one-on-one training on a routine basis with new and current employees to ensure that data is as accurate as possible upon initial entry. Focus on prevention of errors
  • Ensures proper phone etiquette and customer service is of the highest standards
  • Ensures that the number of slots in each wave is adjusted for the number of VCs scheduled to work and/or actually show up to
  • Creates and updates procedures to ensure the smooth flow of operations for the Tour Coordinator Team as well as affected company team members
  • Creates & prints assigned reports in a timely manner (by set deadlines when provided). Improves reports whenever possible
  • Must know all RCC tour/marketing coding and TC processes
  • Perform any reasonable request by management that supports the department's mission and goals
  • Must have a High School diploma/GED
  • Strong verbal and written communication skills and strong interpersonal skills
  • Must be able to provide professional customer service over the phone
  • Japanese/Korean speaking preferred
  • Previous vacation ownership/timeshare experience preferred
25

Coordinator, Tour Marketing Resume Examples & Samples

  • Keep cool under pressure
  • Must be adept in Microsoft Excel, Word, Outlook
  • Must be able to work and think independently and able to calmly multi-task while handling a heavy workload
  • Excellent organizational and problem solving skills are a must
  • Must have outstanding communication skills, both written and verbal