Success Coordinator Resume Samples

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ES
E Schinner
Elvie
Schinner
9235 Sterling Neck
Los Angeles
CA
+1 (555) 794 6554
9235 Sterling Neck
Los Angeles
CA
Phone
p +1 (555) 794 6554
Experience Experience
San Francisco, CA
Student Success Coordinator
San Francisco, CA
Hamill-Kerluke
San Francisco, CA
Student Success Coordinator
  • Serve as Convocation Coordinator for the Graduate College to assist with planning for doctoral hooding at Commencement and December Doctoral Hooding Ceremony, including coordination with Commencement Office, event planning, developing trainings for participants and verifying eligibility to participate
  • Develop partnerships with campus constituencies to support graduate student orientation, wellness and work-life balance
  • 10% – Communication
  • Represent the Graduate College on campus committees
  • 25% – GRAD course instruction
  • Coordinate orientation activities organized through the Graduate College
  • Collect and use data to inform program direction, students’ challenges/barriers, and student retention and graduation rate
Boston, MA
Academic Success Coordinator
Boston, MA
Kihn, Jacobs and Stracke
Boston, MA
Academic Success Coordinator
  • Comprehensive advising at New Student Orientation, establishing continuous advising relationships for following years
  • Actively participate in the Academic Success Coordinator Network, including sharing of best practices
  • Develop and maintain detailed knowledge of campus resources and opportunities
  • Collaborate with Internship Coordinator to help students make academic and career plans
  • Develop and maintain detailed knowledge of and referral to campus resources and opportunities
  • Assist in data collection for departmental assessment and analysis
  • Develop and utilize advising best practices that combine department level knowledge and campus-wide perspective
present
San Francisco, CA
Customer Success Coordinator
San Francisco, CA
McKenzie, Senger and Wintheiser
present
San Francisco, CA
Customer Success Coordinator
present
  • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction
  • Create and reconcile reports; distribute to stakeholders
  • Project management for key activities throughout the customer lifecycle to ensure control, visibility and delivery against the milestones
  • Establish self as a respected and trusted account resource to ensure overall customer satisfaction
  • Become proficient in Benefitfocus Customer Success Management Methodology
  • Participate in the development and completion of special projects as assigned
  • Team player who takes initiative and works constructively with others to achieve team goals
Education Education
Bachelor’s Degree in Higher Education
Bachelor’s Degree in Higher Education
The University of Texas at Austin
Bachelor’s Degree in Higher Education
Skills Skills
  • Supervisory experience of professional staff and demonstrated knowledge of management and supervisory principals (1 year)
  • Experience in supervising professional staff and demonstrated knowledge of management and supervisory principals (2 years)
  • Demonstrated ability to do detailed work, prioritize multiple tasks and meet deadlines
  • Experience in working effectively in an environment subject to quickly changing priorities
  • Demonstrated knowledge of the principles, practices, methods and techniques of supervision
  • Experience working effectively in an environment subject to quickly changing priorities
  • Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies
  • Demonstrated knowledge of academic programs, colleges, and departments university-wide
  • Strong interpersonal and oral communication skills
  • Demonstrated knowledge of the principles and methods of program management
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15 Success Coordinator resume templates

1

Athletics Student Success Coordinator Resume Examples & Samples

  • Basic principles of individual and group advising
  • Research and observation techniques for the purpose of recording, classifying, and interpreting information
  • Working knowledge of the techniques and methods of interviewing
  • Familiarity with organizational structures and personnel issues
  • Using a personal computer to develop and maintain files
  • Utilizing PeopleSoft information systems to evaluate student success and/or roadblocks
  • Utilizing computer based and interview information to accurately advise students
  • Utilizing advising contracts and petitions
  • Analyzing and addressing complex academic needs of students
  • Working with a culturally diverse student population as well as awareness of the needs of under-represented, non-traditional, and other student groups
  • Work with a variety of professional staff, faculty, and students to carry out complex assignments without detailed instructions
  • Carry out day-today assignment without immediate directions
  • Independently plan work, take action, and assist students in solving problems
  • Use advanced statistics and research methods to collect, records, and interpret data, advising methods, and the student population
  • Use judgment within the area of their expertise to creatively utilize existing procedures and to recommend solutions to problems for which precedents may not exist
  • Design, establish, and sustain new programs or initiatives
2

Academic Success Coordinator Resume Examples & Samples

  • Bachelor’s degree in Health & Exercise Science, Psychology, Communications, Human Development or related field
  • Experience working directly with students in a college/university setting
  • Master’s degree in a related discipline
  • Strong interpersonal and oral communication skills
  • Proven ability to work collaboratively
  • Demonstrated written communication skills as evidenced by application materials
  • Computer and database management skills
  • Demonstrated ability to do detailed work, prioritize multiple tasks and meet deadlines
3

Academic Success Coordinator Resume Examples & Samples

  • Strong interpersonal, written, and oral communication skills
  • Proven ability to work collaboratively in a team-oriented environment
  • Knowledge of a programming language
  • Professional experience working with student programs in a higher education setting
  • Experience with mentoring and advising
  • Interest in organizing and participating in outreach activities
  • Commitment to increasing participation of under-represented groups in the computer science field
  • Demonstrated ability to do detailed work, prioritize multiple tasks, and meet deadlines
  • Experience collecting and analyzing data
4

Academic Success Coordinator Resume Examples & Samples

  • Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies
  • Demonstrated knowledge of ASU academic structure and organization
  • Demonstrated knowledge of academic programs, colleges, and departments university-wide
  • Demonstrated knowledge of the principles and methods of program management
  • Demonstrated knowledge of the principles, practices, methods and techniques of supervision
  • Experience in student service orientation
  • Experience in leadership behaviors and abilities
  • Experience in rapidly adapting and effectively utilize new technology, practices, policies and methods
  • Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties
  • Experience in working effectively in an environment subject to quickly changing priorities
  • Evidence of effective communication both written and verbally
  • Experience in interpreting student needs and determine when referral to other University resources is appropriate
  • Experience in designing presentation materials and giving oral presentations in group settings
  • Experience in using internet-based research tools and Microsoft Office computer applications
5

Academic Success Coordinator Resume Examples & Samples

  • Experience in leadership
  • Experience in rapidly adapting to and utilizing new technology, practices, policies and methods
  • Evidence of effective communicate skills, both written and verbal
  • Experience in interpreting student needs and determining when referral to other University resources is appropriate
6

Academic Success Coordinator Resume Examples & Samples

  • Experience as a health professions advisor
  • Experience working with pre-health students
  • Experience working with high-achieving students
  • Experience advising college students
  • Experience proofreading and providing feedback on writing
  • Demonstrated knowledge with professional school requirements, processes, and applications
  • Experience working with high school summer programs or camps
  • Programmatic experience
  • Experience within the health care field
  • Experience in website content development
  • Experience working with student organizations or serving as a student organization advisor
  • Experience in organization
  • Three professional references (names, addresses and phone numbers)
7

Academic Success Coordinator Resume Examples & Samples

  • Demonstrated knowledge of student service orientation
  • Demonstrated leadership behaviors and abilities
  • Experience in rapidly adaping and effectively utilizing new technology, practices, policies and methods
8

Academic Success Coordinator Resume Examples & Samples

  • Demonstrated knowledge of professional school requirements, processes, and applications
  • Website content development experience
  • Experience in work that required being self-motivated, self-directed, efficient, a quick learner, being highly organized and having a positive attitude
  • 'Three professional references (name, addresses and phone numbers)
9

Academic Success Coordinator Resume Examples & Samples

  • Master’s degree in Higher Education, Counseling or Human Services, Psychology, Education, Liberal Arts/Social Sciences or Natural Sciences with one year of professional experience
  • OR Bachelor’s degree in Higher Education, Counseling or Human Services, Psychology, Education, Liberal Arts/Social Sciences or Natural Sciences with three year’s professional experience working directly with students in a higher education setting to provide academic advising, and/or conducting student development activities such as orientation, multicultural affairs, residence life, and career services
  • Excellent communication skills, including clear and succinct written communication, presentation, and computer skills
  • Demonstrated awareness and understanding of issues facing students from under-represented groups, experience with students from diverse backgrounds and commitment to diversity and inclusion
  • Educational background in science coursework, especially Biology, Botany or Zoology
  • Self-motivated team player with demonstrated ability to prioritize multiple tasks and meet deadlines in a fast paced work environment
10

Customer Success Coordinator Resume Examples & Samples

  • Intake and triage of Salesforce cases – properly status cases, maintain communication with customers, update cases as appropriate to ensure real-time accuracy
  • Create child cases for Billing and Tech Support teams
  • Respond to customer’s inquiries and requests and track them using Salesforce.com (some info in spreadsheets)
  • Create and reconcile reports; distribute to stakeholders
  • Work closely with Billing, Sales and other orgs for follow up and to properly service customers
  • Review customers cases, subscriptions, orders, contracts and usage via Dyn online tools
  • Participate in the development and completion of special projects as assigned
  • 3 years prior experience in customer service
  • Hands on work style - “can do” attitude with a strong desire to make things happen
  • Demonstrates enthusiasm, energy, execution and eagerness to learn
  • Team player who takes initiative and works constructively with others to achieve team goals
  • Analytical, logical, methodical and organized
  • Ability to adapt to the changing needs of the organization and customers
  • Willingness to learn internal systems and multi-dimensional reporting tools
  • Experience with Salesforce a big plus
11

Academic Success Coordinator Resume Examples & Samples

  • Experience in supervising professional staff and demonstrated knowledge of management and supervisory principals (2 years)
  • Experience in academic advising in higer education and demonstrated knowledge of current trends and best practices in academic advising. (2 years)
  • Experience working with engineering students at the university level
  • Demonstrated knowledge of ASU and Ira A. Fulton Schools of Engineering curricular requirements
  • Experience in student outreach, recruitment, and retention initiatives
  • Experience in designing presentation materials and giving presentations in a variety of group settings
  • Experience in using Microsoft Office applications (Word, Excel, Outlook), MyReports, PeopleSoft, dashboards, and degree audit systems (DARS)
  • Demonstrated knowledge of university curriculum software programs (BAMM, Curricunet, Curriculum ChangeMaker)
  • Demonstrated knowledge of ASU and Ira A. Fulton Schools of Engineering articulation policies and
  • Experience interacting with diverse populations
12

Academic Success Coordinator Resume Examples & Samples

  • Evidence of a Master's degree in Career Counseling, Higher Ed, or Science education, or Communications or closely related field
  • Evidence of directing and encouraging students to achieve academic and career success through a life coaching approach
  • Demonstrated knowledge of career paths in Life Sciences
  • Experience with academic advising/coaching, coordinating events, resume workshops, internship programs, and developing relationships with employers in the science fields
  • Experience with PeopleSoft, Advisor trac, and DARS evaluation a plus
  • Demonstrated Knowledge of ASU academic structure and organization
  • Evidence of leadership behaviors and abilities
  • Experience in rapidly adapt and effectively utilize new technology, practices, policies and methods
  • Experience in demonstrating sensitivity to needs of a diverse student populations
13

Client Success Coordinator Resume Examples & Samples

  • Take responsibility for overall communication to the client and of the client’s business, providing insight to agency team members regarding client business or project-specific needs
  • Collaborate regarding projects’ strategic direction and integration
  • Consult with appropriate stakeholders and subject-matter experts in the idea development process
  • Recap client meetings in writing
  • Champion agency process to ensure quality of work
  • Manage client contract, fees and compensation
14

Academic Success Coordinator Resume Examples & Samples

  • Positively impact retention and graduation by providing innovative and intentional programs and services
  • Enhance learning by engaging students in curricular and co-curricular experiences
  • Support successful student transitions to and through the university
  • Provide opportunities for students and staff to create meaningful connections
  • Foster a thriving, healthy, inclusive work environment that encourages growth
  • Promote a welcoming and diverse environment in which students learn about others with backgrounds and experiences different from their own
15

Academic Success Coordinator Resume Examples & Samples

  • Master’s degree or Bachelor’s degree in counseling, college student personnel, or a related field
  • Experience mentoring and advising
  • Strong interpersonal and oral communication skills are critical. Demonstrated written communication skills as evidenced by application materials; demonstrated student development and presentation experience; and demonstrated ability to do detailed work
  • Ability to prioritize multiple tasks and meet deadlines
  • Familiarity with Microsoft office programs, as well as other university data systems
  • Familiarity with and/or interest in online education
  • Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion
16

Customer Success Coordinator Resume Examples & Samples

  • Coordinate amongst Renewal Partners and Finance to reduce aged debt or unpaid invoices
  • Contacting customers via phone and email regarding payment on outstanding invoices
  • Pursuing purchase orders for customers where required
  • Following prescribed renewal cadence and tracking of tasks in CRM tool
  • Creating spreadsheets for reporting and tracking of assigned campaigns
  • Following up on identified upsell opportunities
  • Updating Salesforce with customer information and tasks as required
  • Participating in call-down efforts in support of renewals, cloud and adoption services
  • Must demonstrate analytical thinking within one’s own area of responsibility
  • Must consult and work effectively with peers, direct manager and senior management
  • High School Diploma (or equivalent) required, Bachelor’s Degree preferred
  • 2-3+ years of relevant experience
  • The ideal candidate for this position must be poised, creative and resourceful
  • Flexibility will be key to the role as each day may offer a different challenge
  • The ability to stay on task and effectively communicate progress to management will be vital to the success of the role
  • Ability to respond quickly and effectively in urgent situations
  • At least 1 year of experience working with Salesforce (or other CRM tool)
  • At least 1 year of experience working with Recurring Revenue Management
  • At least 1 year of experience with Collections Resolution
  • Highly proficient in Microsoft Office suite of solutions
  • Knowledge of Contracts pertaining to support and subscription desired
17

Student Success Coordinator Resume Examples & Samples

  • 25% – CIRTL/GCCUT
  • 25% – GRAD course instruction
  • 10% – Communication
  • 10% – Service and leadership to the Graduate School and OSU
18

Customer Success Coordinator Resume Examples & Samples

  • Manage Customer Success cases in Salesforce.com - intake and triage – properly statusing cases, maintain communication with key stakeholders and customers, update cases as appropriate to ensure real-time accuracy
  • Respond to customer’s inquiries and requests and track them using Salesforce.com
  • Work closely with Billing, Sales, Customer Experience and other orgs for follow up and to properly service customers
  • 1-3 years prior experience in a customer-facing role
  • Great attention to detail. Hands on work style - “can do” attitude with a strong desire to make things happen
  • Experience with Salesforce / like CRM systems a big plus
19

Academic Success Coordinator Resume Examples & Samples

  • 1 year experience working directly with students in a college/university setting
  • Academic advising experience
  • Demonstrated commitment to supporting students from diverse backgrounds and demonstrated experience in creating an inclusive and welcoming work atmosphere for colleagues, students, faculty, and staff
  • Experience working with data and producing reports
20

Academic Success Coordinator Resume Examples & Samples

  • Supervisory experience of professional staff and demonstrated knowledge of management and supervisory principals (1 year)
  • Experience in higher education academic advising/student services experience and demonstrated knowledge of current trends and best practices in higher education. (2 years)
  • Experience in using Microsoft Office applications (Word, Excel, Outlook), MyReports, PeopleSoft, Salesforce, dashboards, and degree audit systems (DARS)
21

Academic Success Coordinator Resume Examples & Samples

  • Bachelors or advanced degree in Psychology, Communications, Human Development, Construction Management, or related field
  • Experience working with students in a higher education setting to provide academic advising, or conducting student development activities such as orientation, multicultural affairs, residence life, or career services
  • Master’s degree in Higher Education, Career Counseling, Student Affairs, or related field
  • Demonstrated awareness and understanding of issues facing students from underrepresented groups, experience with students from diverse backgrounds, and commitment to diversity
  • Exposure to or experience in a construction related field
  • Comprehensive advising at New Student Orientation, establishing continuous advising relationships for following years
  • Attention to issues of first-and second-year students, including transitions and major exploration
  • Academic planning, assisting students in developing long- and short-term plans by developing and updating personalized academic and professional development/involvement plan
  • Proactive outreach and tracking
  • Attention to data to inform strategic individual advising, understand subpopulations, and discern patterns of student success and difficulty
  • Advise current and incoming students on academic requirements, scheduling classes, and administrative procedures related to academics
  • Collaborate with Internship Coordinator to help students make academic and career plans
  • Recognize challenges and opportunities experienced by different groups of students (e.g., non-traditional students, students of color, first generation college students, transfer students, etc.) and incorporate this perspective into developmental advising approaches
  • Develop and maintain detailed knowledge of and referral to campus resources and opportunities
  • Provide support for students experiencing difficulty and lead student retention/intervention efforts
  • Represent department and provide support for outreach opportunities/activities such as CSU admissions visit days and high school visits
  • Connect undergraduate students with graduate teaching assistants and faculty for research opportunities
  • Enhance connections to faculty outside of class through intentional plans to engage students and faculty in mentoring relationships
  • Assist in data collection for departmental assessment and analysis
  • Serve on department committees
  • Develop and utilize advising best practices that combine department level knowledge and campus-wide perspective
  • Actively participate in the Academic Success Coordinator Network, including sharing of best practices
  • Participate in campus-wide intervention strategies
  • Develop and maintain detailed knowledge of campus resources and opportunities
  • Participate in and attend all mandatory advisor trainings
22

Student Success Coordinator Resume Examples & Samples

  • Advise graduate students on academic and non-academic matters including providing information on campus policies; coaching students on how to approach their problems; recommending corrective action such as petitions, mediation, and grievances, providing advice with respect to wellness and work-life balance; and providing referrals to appropriate campus units
  • Consult with faculty, Directors of Graduate Studies, and Department staff on graduate student academic and non-academic matters including explaining and interpreting campus policies; advising on best practices; recommending corrective action such as academic performance reviews, petitions and mediation; providing advice with respect to graduate student wellness and work-life balance; and providing referrals to appropriate campus units
  • Represent the Graduate College on campus committees
  • Develop partnerships with campus constituencies to support graduate student orientation, wellness and work-life balance
  • Develop and implement programs to support student success, including orientation, the student experience and graduation
  • Coordinate orientation activities organized through the Graduate College
  • Collect and use data to inform program direction, students’ challenges/barriers, and student retention and graduation rate
  • Serve as a resource to students
  • Serve as Convocation Coordinator for the Graduate College to assist with planning for doctoral hooding at Commencement and December Doctoral Hooding Ceremony, including coordination with Commencement Office, event planning, developing trainings for participants and verifying eligibility to participate
  • Minimum of two years of professional experience in an education setting
  • Ability to communicate effectively with a diverse graduate student population
  • Proven ability to maintain a professional demeanor in a workload intensive/deadline-driven environment with high departmental and student expectations
  • Ability to work independently and collaboratively to complete projects while balancing multiple responsibilities
  • Proficiency with office software, including Microsoft Word, Outlook and Adobe Acrobat
23

Fostering Success Coordinator Resume Examples & Samples

  • Bachelor’s degree in education, human behavior, counseling, or other closely related (Social Work, Psychology, Sociology, Anthropology, Non-Profit, Ethnic and Gender studies)
  • Must have a minimum of two year related experience (post baccalaureate degree) working with students or clients in relation to academic or personal support
  • Demonstrated work experience guiding students through college access, major declaration, graduate school preparation, career evaluation, locating housing, and food insecurities
  • Experience working with a diverse student body (including, but not limited to: working adults, women, persons with disabilities, persons with military background, students of varying ethnic and national backgrounds, etc.) to increase student retention and success
  • Master’s degree in education, human behavior, counseling, or other closely related field (Social Work, Psychology, Sociology, Anthropology, Non-Profit, Ethnic and Gender studies)
  • Awareness of student retention theories and practices
  • Familiarity with various academic support initiatives and research related to foster care student populations
  • A background and understanding of issues affecting diverse groups of students
24

Customer Success Coordinator Resume Examples & Samples

  • Supports the Customer Success Manager in the day-day account management activities including project and operational management including administrative functions
  • Establish self as a respected and trusted account resource to ensure overall customer satisfaction
  • Project management for key activities throughout the customer lifecycle to ensure control, visibility and delivery against the milestones
  • Responsible for maintaining the customer knowledge base, producing status reports, meeting minutes and other administrative functions necessary to properly manage the account
  • Stay abreast of industry and technology trends; educate and advocate for customers on the basis of these trends
  • Ensure open enrollment success by partnering with internal stakeholders and customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks
  • Become proficient in Benefitfocus Customer Success Management Methodology
  • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction
  • Customer facing services role that focuses on customer relationship management, customer consultation, project management and issue and escalation management at both the business owner and executive levels
  • Functional domain knowledge with HRIS, Payroll and/or connected systems a plus
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Successful at engaging across corporate functions (Professional Services, and Product Management)
  • Excellent verbal and written communication skills, including the ability to lead effective meetings and drive and influence outcomes
  • S. or B.A. required, MBA preferred
  • 2+ years’ experience in Customer Success, Account Management or Project Management roles with experience managing large and complex organizations
  • Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, BPO
  • PMP desired
  • GBA desired
  • Ability to travel < 25%
  • Customer Satisfaction: Ensure maximum customer participation in relationship and transactional surveys; follow established closed-loop follow up processes to ensure resolution to any issue causing dissatisfaction
  • Customer Retention Rates: Meet or exceed targeted customer retention metrics
  • Drive Customer Growth and optimize customer ROI: Identify opportunities to grow the revenue and maximize utilization of key platform features
  • Maintain Customer Financial Health: Improve customer profitability by focusing on revenue opportunities, efficiencies and reduction of issues
  • Open Enrollment Success: Drive the project planning for Open Enrollment and ensure that all milestones and key deliverables are accounted for and managed with quality for a smooth OE experience for members and carrier partners