Service Planner Resume Samples

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L Hudson

Lilyan

Hudson

36238 Ivy Freeway

Phoenix

+1 (555) 752 4262

36238 Ivy Freeway

Phoenix

Phone

p +1 (555) 752 4262

Experience Experience

Houston, TX

Service Site Planner

Houston, TX

Heathcote-Bechtelar

Houston, TX

Service Site Planner

Manage the planning board to accurately reflect all actual technician / turbine based work performed at sites
Provide reports and other data to managers, sites, and compliance team
Effectively use all released planning methodologies to maximize planning performance
MAM/MTS facilitator at the site level, instructing SAP fundamentals to service technicians and assisting site personnel in adjudicating SAP operator and processing errors
Responsible for monitoring and maintaining service site data integrity as measured by performance to key PPIs
Bundle all scheduled, unscheduled, warranty, CIM, T&M, and/or other turbine work with the overall goal of reducing turbine downtime and increasing energy production output with a focus on safety and execution excellence
Identify and provide recommendations for planning methodologies and SAP process changes that could be utilized to enhance service operational and turbine performance. Work with site personnel, compliance, and others to validate improvements and changes

San Francisco, CA

Service Centre Planner

San Francisco, CA

Swift-Huel

San Francisco, CA

Service Centre Planner

Assist in undertaking Service Centre inventory, stock takes, planning and re-ordering
Drive on time and accurate invoicing for all Service Centre product orders via the Order Management Team
Plan and schedule work orders to meet customer requested delivery dates
Assist in the maintenance of quality certifications, audits & procedures
Ensure non-compliance concerns and complaints are reported and escalated
Monitor and maintain calibration schedules for the National Repair Centre test equipment
Prepare shipping documents

present

Phoenix, AZ

Operations Service Planner

Phoenix, AZ

Trantow, Hoppe and Muller

present

Phoenix, AZ

Operations Service Planner

present

Maintain the team service portfolio and track status of associated initiatives, act as overall EBAS Operations Planner in support of the management team
Work across EBAS management and teams to drive the various organizational initiatives such as Service Management Implementation, Project delivery and Staff engagement etc
Collaborate and partner with other organizations for communication and service alignment
Coordinates cross-functional communications and task interdependencies
Oversees the escalation and resolution of project issues by interfacing with senior customers/clients and external groups for product development and support
Continuously monitor and communicate realistic expectations of EIS capabilities, to stakeholders, including commitments for budget and project delivery
Build and maintain collaborative working relationships with various internal functional groups, project teams and other stakeholders to effectively resolve issues and remove barriers to program success

Education Education

Bachelor’s Degree in Supply Chain

Washington State University

Bachelor’s Degree in Supply Chain

Skills Skills

Excellent customer communication and problem solving skills
Highly numerate and accurate
Excellent interpersonal, inter-cultural and analytical skills
Ability to think horizontally and collaboratively influence his environment
The Employee should have the technical background and/or experience which can provide hardware problem solving skills, and should be capable of discussing
Drive to achieve and ability to take ownership
IT/Datacenter/Networking environment knowledge
The Employee should be able to work in a constantly changing client/product environment
Ability to set priorities, get self-sufficiently organized and work in virtual/geographically spread teams
The Employee should possess strong communication and soft skills that incorporate the following

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15 Service Planner resume templates

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Service Planner Resume Examples & Samples

Manually forecasting Internal Service Demand on Production procured material
Review, analyze and clarify forecast with Production Planners and Master Schedulers
Issue PO’s for Service Only material
Identify excess and obsolete inventory to disposition with Engineering and MRB Teams
Work with Suppliers, Engineering and Material Planning to release new parts into Service
Work with SQA to identify “qualified” suppliers and drive continuous quality improvement
Maintain day-to-day internal supplier relationships
Respond to supply shortages that are outside of forecasting plan and expedite
Will be creating forecast with little historical data which is common for a start up

Service Planner Resume Examples & Samples

Must have at least 4 years prior experience in a similar role. Marine engineers, degree, diploma holder preferred, though candidates without these qualifications who have the neccessary experience will be considered
Prior experience in marine service industry preferred
Must have a good level of technical knowledge and experience

Service Planner Resume Examples & Samples

The individual in this role understands USA (or Canada) regional/geography needs and requirements for Multi Vendor Service (MVS) or non-IBM hardware product support
Developed MVS Service Delivery Plans including parts planning, education, service documentation, training/education, product tools, technical indices, and remote support requirements
Develop/refine USA Service Cost Estimate (SCE) to input for price setting. Implement new products for USA support including processing machine stationary, working with geography teams including Call Receive, Remote Support, Education, Service Parts Operations, Field integrated market teams (IMTs) and finance to ensure product support readiness
Once products are generally available, track Product support performances (hardware), including financial revenue for products, parts consumption, skills, labor, distribution, etc...all elements of cost whether it is at the country, IMTs or enterprise levels
Identifies and resolves weaknesses in service delivery such as skills (education), tools and facilities, support processes, service plans
Will be involved in special bids to validate business opportunities and new products. Monitors and reports region/geography results in order to promote Best of Breed practices
The individual in this role is responsible for a selected product/set of products offerings within a tower or pillar in the region or geography where they work
Ensure process is followed from requirements to announcement for the products under their responsibility, perform many of those process steps while engaged with vendors
Service Planning Representatives have prime linkage to global service planning, vendors, field operations teams, remote support teams, finance and service parts operation teams, depending on assignment. Forecast/planning revenue, Gross profit, Loyalty in order to match brand objectives and service competitiveness for Hardware products
Work with Solution Managers for assigned product/platform when necessary to advise on establishing Terms & Conditions, pricing matrix, establishing and deploying processes to support the offerings (channel, direct, special bid)

Service Planner MVS Europe Resume Examples & Samples

At least 1 year experience, knowledge and understanding of HP, Oracle, Fujitsu, Dell server HW and Operating System content and functional specifications
Knowledge and clear understanding of HW/SW warranty vs. HW/SW maintenance
At least 2 years’ experience in Communication / organization skills, good negotiator and easy to work with

Global Service Planner Logo Resume Examples & Samples

At least 1 year knowledge and experience with one of the following hardware product lines
Master's degree
At least 1 year experience in Project management background
Bachelor's degree (EE / Tecnical)

Global Product Service Planner Resume Examples & Samples

The individual in this role is responsible for a group/set of Global products from defining product service requirements to product enablement and performs many of these process steps
He/she works with the Geographies to understand the country level needs and requirements for IBM or Multi Vendor Service (MVS) - non-IBM OEM hardware/software product support
He/she works closely with the Geography planning and Global delivery teams to create a customer support plan that flows from call entry through the full service delivery process. This includes establishing cost indices, parts planning, service documentation, training/education, product tools, technical indices, and remote support requirements
The MVS Service Planner implements new products for Global support and works with geography teams to ensure the Call Entry, Remote Support, Field service delivery, Education, parts support (if applicable) and linkage to Global Level 2 delivery are in place to ensure product support readiness
IT/Datacenter/Networking/x86 server/environment knowledge
Drive to achieve and ability to take ownership,excellent interpersonal, inter-cultural and analytical skills
Negotiation skills,ability to mitigate risks,ability to work to timelines and milestones
Experience in Project Management and Negotiation

Installation / Service Planner Resume Examples & Samples

Manage all inbound and outbound telephone activity via a call centre system
Maximise engineer productivity through optimising the utilisation of available resource
Ensure the material ordering in a timely manner for customer visits
Support in-field activities which the Planner can impact
Utilise and monitor available systems to track job status and stock
Ensure engineer’s job pack information is available using the IPT texting process
PC literacy, including knowledge of Microsoft office

Service Planner Resume Examples & Samples

Analyse requirements and plan service and other scheduled activities
Ensure work orders have been set up for all incoming jobs
Prioritise open work orders within defined company rules and guidelines
Ensure effective internal communication of both planned and unplanned activities
Create a comprehensive weekly package of prepared work orders for each service team
Escalate issues regarding possible overload and shortage of work to the Supervisor and/or Regional Manager as appropriate, make recommendations to make effective use of resources

Service & Installation Planner Resume Examples & Samples

Effectively communicate and build strong relationships with customers, installation engineers and managers
Effectively negotiate with suppliers and coordinate the delivery of material and equipment
Coordinate the manpower planning of a team of engineers
Produce fast and accurate information for engineers and customers
Assist with the scheduling of sub-contractors

Service Planner Resume Examples & Samples

Excellent customer communication and problem solving skills
Fluent English skills - written and verbal (speaking and listening skills)
Preferred 3 years field experience working as a TSS SSR on the hardware products associated with the supported platform
HW or SW training, and field experience supporting IBM products (product support field engineers as an example)
Familiarity with supported Canada field support processes, tools and client environments
The Employee should have the technical background and/or experience which can provide hardware problem solving skills, and should be capable of discussing
Hardware or Software product situations and scenarios with the end-user, clients, and IBM management
The Employee must be able to work in a dynamic team environment, be able to extract and analyze data, and have excellent decision making skills
Experience utilizing both Lotus and Microsoft suites of office products, spreadsheets, SDW, Cognos, BRIO, DB2, SQL, QMF, NSS, AIMs, RETAIN, CORE, IBMFIRST
Preferred Bachelors degree with interest in hardware technical support and strong problem solving skills would be an advantage, but is not essential
Analysis of data and business cases development
Ability to set priorities, get self-sufficiently organized and work in virtual/geographically spread teams
The Employee should possess strong communication and soft skills that incorporate the following
Confidence & Professionalism
Dealing with Client Conflict and Confrontation
Executing Dynamic Interpersonal Communications IBM management, executives and coworkers
Ability to communicate technical information to all cross-functional teams in a way that is easily understood
The Employee should be able to work in a constantly changing client/product environment
IT/Datacenter/Networking environment knowledge
Problem Solving skills
Drive to achieve and ability to take ownership
Passion for IBM's Future and Client focused mind set
Ability to think horizontally and collaboratively influence his environment
Excellent interpersonal, inter-cultural and analytical skills
Highly numerate and accurate
Specific shift and work schedules will be assigned to align with USA IOT prime shift hours
Off-shift and/or weekend work may be required to accomplish work or during peak periods
The employee must possess good general computer and keyboard skills
The Employee should possess a working knowledge of operating system environments (Microsoft/Linux operating systems)
At least 3 years experience in Hardware Support Delivery on Original Equipment Manufacturer products
At least 3 years experience in Communication and Presentation Skills
At least 2 years experience in Project Management and Negotiation
Basic knowledge in Knowledge in Operations
Certifications in Networking or software products
At least 5 years experience in Hardware or software Support Delivery
At least 5 years experience in Communication and Presentation Skills
At least 5 years experience in Project Management and Negotiations

Information Technology Service Management Planner Resume Examples & Samples

3+ years of experience with working in ITSM or closely related planning and implementation in a US military environment
Experience with software products, such as Microsoft Office, Microsoft Project, Adobe Professional, Microsoft Visio, or Microsoft SharePoint
Experience with the military decision making process (MDMP) or Joint Operations Planning Process (JOPP) and their respective products, inputs, and outputs, including military plans and orders
ITIL® V3 Certification
Experience with ITSM-related automated systems, including BMC Remedy or CA Unicenter
Knowledge of Cyberspace and intelligence operations-related governing US Code, such as Title 6, Title 10, Title 18, Title 32, Title 40, Title 44, and Title 50
Current Project Management Certification, including PMP
ITIL® Practitioner or Service Manager Certification

Service Site Planner Resume Examples & Samples

Effectively use all released planning methodologies to maximize planning performance
Manage the planning board to accurately reflect all actual technician / turbine based work performed at sites
Manage the planning board to accurately forecast planned work several weeks in advance to ensure proactive and cost efficient labor, material and asset (crane, tools) results
Daily direct interface with Lead Technicians, Technicians, Inventory Coordinators, CIM, and Service Managers in site planning
Bundle all scheduled, unscheduled, warranty, CIM, T&M, and/or other turbine work with the overall goal of reducing turbine downtime and increasing energy production output with a focus on safety and execution excellence
Responsible for site compliance to approved SAP processes
MAM/MTS facilitator at the site level, instructing SAP fundamentals to service technicians and assisting site personnel in adjudicating SAP operator and processing errors
Responsible for monitoring and maintaining service site data integrity as measured by performance to key PPIs
Serves as a SAP champion in the field
Identify and provide recommendations for planning methodologies and SAP process changes that could be utilized to enhance service operational and turbine performance. Work with site personnel, compliance, and others to validate improvements and changes
Provide support to the Inventory Coordinator in staging parts as needed to support planning methodologies (e.g. direct dispatch of technicians to turbines)
Provide reports and other data to managers, sites, and compliance team
High school diploma or equivalent certification. Associates degree preferred
Solid understanding of VAME Service Site technical operations or technical experience in the areas of scheduled / unscheduled maintenance and CIM implementations
Vestas experience with SAP in an areas such as a dispatch / planner, stock keeper, technician, or front desk functions
Completion of CS02 or SCM08 highly preferred
Demonstrated capability and experience in Vestas service site planning, logistics and scheduling
Strong PC computer skills (MS Office)
Ability to work in both a team based environment and independently
Solid analytical skills and/or strong attention to detail important
Solid time management and demonstrated organizational skills to ensure both individual and assigned department goals are met
Approximately 10% travel required, valid driver’s license required
Ability to lift, push and pull up to 50 pounds

Global Service Planner Resume Examples & Samples

Responsible for Power Systems Brand Hardware products, the individual in this role will ensure new product introduction TSS global support readiness, act as global lead for IOT TSS product Life Cycle, service delivery execution needs and TSS Service setup / readiness / support
Strong leadership, communication, technical and problem analysis skill, will; Identify, develop and drive service requirements, as well as service design improvements, in IBM Power Brand products and processes relating to serviceability, cost, and improving Client Experience
Work in a team environment to draw conclusions / drive recommendations and demonstrate ROI to justify implementation of enhancements as part of the TSS Global Service Planning / Service development team
Act as focal point for TSS and STG on global service planning / Service development issues; Represent TSS at Brand development checkpoints
Ensure TSS global readiness on new product introduction and for E2E Power Field Spare Parts; Partner with ISC, Product Engineering, Client Care and development to prioritize field actions and communications
Collaborate with diverse functions and global teams such as IOT/IMT service delivery, SPO, sales, development, marketing and finance in support of TSS Service Delivery objectives; Drive joint action plans between TSS and Brand offering teams in IOT/IMTs in support of cost initiatives and improved efficiency
Drive enablement of the delivery activities; Build and sustain brand relationships. Success is measured by the resulting TSS platform revenue, improved product serviceability, warranty cost management, Client feedback and input from Systems Brand and Global geographies
Define Service Cost Estimate (SCE) as input for MA price setting and forecast of MA revenue, GP, Loyalty, in order to match brand objectives and service competitiveness
Track, assess and report product support performance, including Warranty, HWMA revenue, GP, loyalty, parts consumption, Firmware delivery, etc
Identify and resolve weaknesses in service delivery such as skills (education), tools and facilities, support processes, Support offerings, service plans
Can be involved in special bids to validate business opportunity. Monitor and report region/geography results in order to promote Best of Breed practices
Ensure Brand Offering development process is followed from requirements to announcement to End of Life. Act as the prime linkage to global product support teams, brand engineering / manufacturing, OEM vendors, or field operations and delivery teams
Associate's Degree/College Diploma ( Engineering degree or equivalent experience preferred)
At least 1 year experience in Knowledge and understanding of IBM Power Systems hardware and Operating System content and functional specs
Basic knowledge and clear understanding of HW/SW warranty & maintenance
At least 2 years’ experience in Communication / organization / negotiation skill
Ability to work in a global team environment as well as independently to prioritize and balance workload commitments within defined schedules
Detail oriented and client focused
Flexible; Able to work in agile conditions and with changing target dates
Willingness to work on a schedule primarily during North America time-zone

IT Service Management Planner Resume Examples & Samples

3+ years of experience with working in ITSM or equivalent planning and implementation in a DoD environment
Experience with software products, including Microsoft Office, Microsoft Project, Adobe Professional, Microsoft Visio, and Microsoft SharePoint
TS/SCI clearance
AA or AS degree
ITIL V3 Certification or Training
Experience with ITSM-related automated systems, including BMC Remedy or CA Unicenter a plus
Experience with using the military decision making process (MDMP) or Joint Operations Planning Process (JOPP) and their respective products, inputs, and outputs, including military plans and orders, including Army preferred
Knowledge of USSTRATCOM, USCYBERCOM, HQDA, and Joint Staff (JS) staff processes and procedures
Knowledge of Cyberspace and intelligence operations-related governing US Code, including Title 6, Title 10, Title 18, Title 32, Title 40, Title 44, and Title 50

Service Centre Planner Resume Examples & Samples

Plan and schedule work orders to meet customer requested delivery dates
Work with the Customer Service Administrators to expedite parts deliveries required for repair orders
Monitor and maintain calibration schedules for the National Repair Centre test equipment
Assist in undertaking Service Centre inventory, stock takes, planning and re-ordering
Assist in the maintenance of quality certifications, audits & procedures
Prepare shipping documents
Drive on time and accurate invoicing for all Service Centre product orders via the Order Management Team
Ensure non-compliance concerns and complaints are reported and escalated
Ensure any product return requests are passed to the Returns Material Team
Experience working in a busy Customer Service role
Possesses a genuine passion for customer service
Knowledge of JDE & Oracle is preferable
Excellent Microsoft Office computer skills
Well organised and can attend to multiple tasks at once
Possesses patience and maturity
Ability to prioritise effectively
Displays a sense of urgency
Well developed communication skills both written and verbal
Ability to build effective business relationships with customers
Able to work in a diverse and multicultural environment

Service Coordinator / Planner Resume Examples & Samples

Proactively supporting the working relationships with direct APC relational accounts, i.e., Sales– Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three phase product lines, and USC Parts Department, Manufacturers Representatives
Proactively and Reactively Scheduling Field Service Engineers in North America
Proactively managing open orders for APC accounts
Field incoming inquiries from direct accounts regarding logistics
Order fulfillment
Work with other departments within APC to facilitate on-time delivery and customer satisfaction
Proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations
Customer service experience a plus
Efficient multi-tasker
BA preferred

Senior Production Planner, Service Resume Examples & Samples

Inventory planning & analysis through all Product Life Cycle phases, Alpha to released products to End-of-Life (EOL)
Coordinate New Product Introduction (NPI) & Custom product (UPF) scheduling, and coordinating of products through shipment, including MRP set-up
Coordinate production work orders & job allocations with buyers to ensure materials are provided according to schedules
Provide input to management, regarding any needs to reschedule in case of design changes, labor and material shortages, backlogs and other potential schedule interruptions
Perform Excess & Obsolete (E&O) analysis and coordinate actions with Stockroom
Set-up MRP with appropriate order policy code modifiers for NPI, EOL & obsolete inventory management Coordinate Oracle changes with MPS Scheduler
Primary interface for Product Transfer teams handling Oracle inter-company settings
Production Planner support on some steady state products as assigned
Inventory projection projects such as ECO impact, MRB analysis, & supplier liability analysis

Operations Service Planner Resume Examples & Samples

Maintain the team service portfolio and track status of associated initiatives, act as overall EBAS Operations Planner in support of the management team
Work across EBAS management and teams to drive the various organizational initiatives such as Service Management Implementation, Project delivery and Staff engagement etc
Collaborate and partner with other organizations for communication and service alignment
Manage specific programs/projects that have a distinct beginning and end. Develop and maintain program/project plan and schedule. Assist team members in planning, estimating, and controlling tasks. Ensure that interfaces are recognized and tasks are integrated. Where appropriate perform critical path analysis and develop action plans to mitigate risk. Identify and implement alternative solutions. Deliver a variety of presentations in support of the program objectives
Coordinates cross-functional communications and task interdependencies
Oversees the escalation and resolution of project issues by interfacing with senior customers/clients and external groups for product development and support
Continuously monitor and communicate realistic expectations of EIS capabilities, to stakeholders, including commitments for budget and project delivery
Build and maintain collaborative working relationships with various internal functional groups, project teams and other stakeholders to effectively resolve issues and remove barriers to program success
Provide both executive and team level status reporting on department indicatives at portfolio, program and project levels via dashboards and metrics
Critically evaluates information gathered from multiple sources and reconciles conflicts
Dissect high-level information into details and communicate these details in a manner understood by relevant audiences. Partner with team to create valuable dashboards and metrics
BA/BS or equivalent work experience
At least 2 years project management/ PMO experience
Background in Service Management/ITIL/Analytics preferred
Excellent leadership skills and ability to influence stakeholders, and drive decisions to closure
Results driven, with the ability to drive project tasks and hold others accountable
Ability to proactively identify alternatives and make contingency plans
Excellent facilitation, negotiation and consensus building skills
Successful ability to manage conflict with positive results
Ability to comfortably work in a fast paced, often ambiguous and event driven environment
Solid understanding of Project Management Methodologies
You are self-directed and motivated
You enjoy working in a collaborative, team-focused environment
You are willing to flex your behavioral style to meet the needs of the team or work at hand
You are confident of your skills, abilities and willing to share what you know, while learning from others
You consider the “how” as important as the “what” when achieving goals

Service Planner Resume Examples & Samples

Processes work orders
Communicates with Safety/Service Providers about work order write-ups
Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.)
Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads
Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,
Coordinate as required with the warranty department to ensure sure all units outsourced for repair are under warranty
Maintain and update the shop DNR work log
Handle all shop calls for units in and out of shop for repair
Coordinate with the Onroad department and handle all road calls within 75 miles of the shop
Provide all Owner Operators copy of a completed repair order when repairs have been completed
Work with the Parts department and make sure all parts are ordered for units needing repair
Perform additional duties as assigned by leadership
Skills: Mechanical knowledge of DOT approved equipment; demonstrated/proven superior customer service skills; computer keyboarding
Education: High school diploma or GED
Experience Required: One (1) year experience service planning, preferably in a heavy truck environment. Experience in warranty, service writer, technician, or administration in a mechnanical related field may be substituted for the one (1) year experience

Service Demand Planner Resume Examples & Samples

The essential duties of this position include
Responsible for forecasting, tracking, approval and execution of materials
Develop strategy and purchase recommendations on critical materials issues, ensuring thorough business and financial analysis
Must have strong business acumen and the ability to use good judgment in the development of assumptions where data is unavailable
Must be able to work independently and have thorough understanding of all planning parameters
Escalate global lifecycle planning issues to senior management, Identify root cause and drive corrective actions
Lead Planning Solution Review meetings on a regular basis with Senior leadership
Present different planning scenarios and use Sensitivity Analysis to address Excess or Shortage risks
Bridge forecast deltas among multiple planning horizons and highlight key planning parameters driving the changes
Research and develop alternative planning solutions based on each business case
Track inventory movement/component usage to identify potential Excess or Shortage risks and take corrective action
Responsible for further development of appropriate tools, tracking mechanisms, and processes to standardize and improve overall planning process
Operate within the complex business environment requiring an ability to deal with multiple internal and external business groups