Resource Planner Resume Samples
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Resource Planner Resume Samples
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WH
W Harris
Winifred
Harris
67046 Rodger Shores
Chicago
IL
+1 (555) 653 7836
67046 Rodger Shores
Chicago
IL
Phone
p
+1 (555) 653 7836
Experience
Experience
Detroit, MI
Resource Planner
Detroit, MI
Goodwin, Turcotte and Runolfsson
Detroit, MI
Resource Planner
- Works with the Senior Scheduling Supervisors and district/substation management to provide contingency plans for rebalancing the workload
- To provide data for management information reports, as directed by the Resource Manager
- To work closely with Human Resources and Learning & Development departments
- Notifies Department Manager and Business Unit Manager on non-conforming issues
- Serving as a site forecasting resource, providing data and feedback to AWI Leadership Team in order to improve overall forecasting accuracy
- Working with key stakeholders to resolve recurring planning issues and promote team working
- Manages expiring material for in house WIP (Work In Process)
New York, NY
Local Resource Planner
New York, NY
McGlynn Inc
New York, NY
Local Resource Planner
- National Planning and Command Center Interface: Work with the WFM team to optimize overall schedule framework
- Global Resource Planning (GRP) and Command Center interface: work with GRP and RCC teams to optimize schedules and over-under analysis
- Staffing analysis: add pre-planned events and use iex/wfm to present center management with options and recommendations for staffing changes
- Exception code entries: manage and ensure accuracy of real-time and day-of exceptions using WFM software
- Schedule management: coordinate and integrate future planned events into schedule; keep agent communication mediums current and accurate
- Forecast Analysis: Add pre-planned events and use IEX to present management with options and recommendations for forecast changes
- Disaster Recovery: Assess severity of unforeseen disaster(s) and communicate impact to call center management
present
Los Angeles, CA
WFM Global Resource Planner
Los Angeles, CA
Yost and Sons
present
Los Angeles, CA
WFM Global Resource Planner
present
- Provides consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions
- Manages the implementation of new programs from a Forecast, Capacity Planning and Scheduling perspective
- Supports an environment that encourages co-workers to exceed customers’ expectations
- Recommends roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations
- Offers strategic recommendations to improve productivity while balancing service levels
- Ensures that forecasts, capacity plans and schedules are generated in a timely and precise fashion
- Recommends and supports benchmarking using metrics, industry standards and original concepts
Education
Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Northeastern University
Bachelor’s Degree in Finance
Skills
Skills
- Excellent interpersonal skills with ability to develop strong working relationships with managers, team members, other support staff, and clients
- Excellent communication and interpersonal skills with the ability to build and maintain strong working relationships at all levels
- Excellent attention to detail with a high level of accuracy
- Carry out regular re-forecasts and report on actual performance against plan ensuring accuracy is within agreed tolerance and learning from past experience is gathered and documented
- Strong skills in data analysis using Excel, SQL and Tableau
- Good communication skills – with the ability to explain things clearly in writing and in person
- Positive attitude with a willingness to provide the highest levels of internal and external customer service and handle yourself in a professional confident manner
- Demonstrated strong organizational skills with the ability to work well under pressure and changing priorities
- 2) Client focused approach to work, ability to interact professionally within a client organization
- Work to enhance profitability, ensure more timely recruitment, and efficient navigation of company procedures and policies
15 Resource Planner resume templates
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1
Resource Planner Resume Examples & Samples
- Confirm material availability to create process orders daily for current in house production to support service objectives. This may include creation of stock transport orders from local HUB or other warehouse facilities
- Review material shortages preventing process orders conversion and follow up with appropriate material planner(s)
- Maximize Capacity Utilization through advanced planning techniques such as campaign planning, material/resource optimization, and economic production quantity evaluation. Review capacity reports and DS planning board to ensure level loaded forward plan within capacity limitations. Make recommendations based on this analysis to determine line hour needs and 3rd Party manufacturing assistance. Coordinates and executes outsourced work to 3rd party OV to alleviate capacity contraints
- Evaluate days of supply to ensure proper date maintenance, quantity, sequencing and prioritizing of production runs
- Communicate production requirements and sequencing with Production Scheduler
- Communicate supply issues to Branded Supply Planning
- Resolve quality notifications for rejected materials
- Review termination and delay alerts to ensure only needed products are being planned and run
- Action EXOB for obsolete inventory
2
IT Resource Planner Resume Examples & Samples
- Coordinate all resource planning activities, including but not limited to
- Ensure ongoing efficiency of resource planning functions
- Participate in acquisition planning and processes
- Review current workload characteristics; use highly analytical modeling to predict future resource requirements; develop future forecasts
- Twelve years of experience in a large-scale systems environment(s), with a minimum of six years related to resource planning responsibilities
- Ability to translate high-level business planning information into technical information, and vice versa
3
Resource Planner Resume Examples & Samples
- Ensures level production schedules based on customer requirements, management goals and objectives, availability of materials, capacity of equipment, etc. Contends with uneven customer demand and adjusts production schedules accordingly
- Interprets and analyzes customer requests and capacity issues. Analyzes short-range customer sales and production forecasts and provides input for long-range forecasts. Maintains all production schedules by ensuring proper utilization of resources (machines, time, people, and materials) including recommending appropriate levels of production staff and overtime. Develops all production schedules within particular area of responsibility using all applicable internal and external information. Coordinates all necessary processes with Receiving, Quality, Engineering, Finance and Customer Service Departments
- Based on customer requirements, monitors and measures actual progress in meeting all production forecast and schedule requirements. Reports significant deviations
- Identifies, establishes, maintains, and monitors appropriate inventory levels to achieve departmental goals and objectives. Coordinates engineering change orders, phase in of new products, and discontinuation of old products while minimizing obsolete inventory. Monitors inventory records for respective area and ensures corrective action as needed
- Monitors supplier delivery schedules to ensure material coverage in support of production schedules
- Performs other duties as required. Serves as the PICS Department representative on new program teams and reports changes to affected work team members. May supervise and/or provide work direction to other staff
- Understand your responsibility for health and safety in the workplace. Cooperate with OSHA MIOSHA inspectors. Wear the appropriate personal protective equipment. Follow all safety rules. Report unsafe conditions immediately. Report injuries, accidents, illnesses, near misses, property damage immediately. Will not remove or make ineffective any protective device such as a guard, light curtain, etc. Will not use or operate any machine or equipment that the employee is not trained to operate. Will not use or operate any machine or equipment in a manner that may endanger any employee including themselves
- Demonstrated strong written, verbal, and interpersonal communication skills in order to perform job duties in an appropriate manner
- Demonstrated high degree of problem solving ability. Ability to independently analyze data and determine appropriate course of action
4
Resource Planner Resume Examples & Samples
- Receives the unconstrained supply request from the Regional Finished Goods planning teams and then constrains the plan (based on constraints such as lead times, minimums, capacity, fabric, etc.) and then delivers back a confirmed constrained plan back to the Regional Finished goods teams
- Actively evaluates and addresses planned supply and resource constraints in furtherance of delivering the need of the regional markets (e.g. negotiate capacities with SSM/Vendors, Cross-source PC9's from one vendor to another, pre-build and postponement strategies, fabric-garment decoupling strategies, etc...)
- Designs and Establishes appropriate levels of resource constraint management processes and policies in collaboration with SSM/Vendors (e.g. monthly vs. weekly, X-factory vs. Cut, Sub-constraints such as laser, fabric constraints, lead-time, minimums, etc…)
- Work establishes the Available To Promise (ATP) and Capable To Promise (CTP) communications throughout the organization (part of OFIM project being kicked off)
- Evaluate and manage mid-cycle Additional Goods Requests (AGR’s) and Late Add product inquiries from the regional finished goods and merch teams as necessary
- Demand Aggregation
- Bottoms up forecasting
- Allocation
5
Global Deployment Distribution Resource Planner Resume Examples & Samples
- Experience with planning principles including
- DRP and inventory deployment
- Inventory Theory and Parameters
- MRP/MPS is a plus
- Excellent interpersonal skills and problem solving ability
- Comfortable learning new technology
- Experience with systems
- Planning systems - Manugistics knowledge is preferred
- SAP is a plus (SD,MM Modules)
- Strong technical and system aptitude including
- Microsoft Excel – required
- Microsoft Access, Excel PowerPivot is a plus
- Data Analysis ability using MS Excel
- Excellent self-motivation and attitude toward their work
- High degree of maturity and professionalism
- Customer Service Focused
- High Energy Level and Willingness to Learn
- Proactive and “Can Do” Problem Solving
- Focus on continuous process improvement
- Process Focused
- Team Oriented
- Positive and Constructive
- Accountable and Transparent
6
Resource Planner Resume Examples & Samples
- Be able to perform Customer Specific Recommendations
- Notifies Department Manager and Business Unit Manager on non-conforming issues
- Bachelor’s degree in business or related field including one year experience in materials or related field; or equivalent. Experience in the automotive industry preferred
- Three years experience in related field including production scheduling, material pull systems, and JIT techniques; or equivalent
7
Resource Planner Resume Examples & Samples
- Maximize Capacity Utilization through advanced planning techniques such as campaign planning, material/resource optimization, and economic production quantity evaluation. Review capacity reports and DS planning board to ensure level loaded forward plan within capacity limitations. Make recommendations based on this analysis to determine line hour needs and 3rd Party manufacturing assistance. Coordinates and executes outsourced work to 3rd party OV to alleviate capacity constraints
- 5 Years Experience Preferred
- Less than 5 years experience (minimum 2 yrs) may be excepted @ gd 25 if candidate has prior Estee Lauder related experience
8
Resource Planner Resume Examples & Samples
- Meet expected customer service levels for products in the portfolio
- Collaborates well with all internal and external customers to achieve corporate goals
- Weekly site capacity planning for forward 9 month horizon
- Meet expected Net & Absolute Attainment targets
- Work with Material Planners to ensure material availability
- Responsible for the management of Planned orders and preparing them to convert to a Process Order in SAP
- Manage exception messages in SAP and action as required
- Manages expiring material
- Manages quality notifications
- Communicating delays and root cause to Supply Planners
- Demonstrated knowledge of MRP/ERP/SAP systems
- Sound knowledge and capabilities with Microsoft Office (Excel, Word, Power Point, Outlook)
- SAP experience is strongly preferred
9
Resource Planner Resume Examples & Samples
- Receives the unconstrained supply request from the Regional Finished Goods planning teams and then constrain the plan (based on constraints such as lead times, minimums, capacity, fabric, etc.). Deliver back to global affiliate teams, a confirmed constrained plan
- Actively evaluates and addresses planned supply and resource constraints in furtherance of delivering the need of the regional markets (e.g. negotiate capacities with SSM/Vendors, Cross-source PC9's from one vendor to another, pre-build and postponement strategies, fabric-garment decoupling strategies, etc.)
- Work establishes the Available To Promise (ATP) and Capable To Promise (CTP) communications throughout the organization
- Work to enable all vendor/SSM teams to operate within SAP APO
- Strive to implement best practice Supply Chain strategies
- Define global processes related to demand and supply
- Experience with SAP (APO environment preferred)
- Master Data Management
10
Resource Planner Resume Examples & Samples
- Focus on UK performance within the Global Fund services unit
- Work to enhance profitability, ensure more timely recruitment, and efficient navigation of company procedures and policies
- Utilize strong stakeholder engagement abilities
- Location strategy admin, e.g. maintain off shoring plans in terms of impact on office space
- Manage HR Recruitment
- Tracking and Reporting abilities: rack and report on progress with agreed cost saving / revenue raising ideas
- Structure Management
- Strong Microsoft Office
11
Distribution Resource Planner Resume Examples & Samples
- Implement appropriate processes and policies/guidelines and set optimum inventory mix/target levels to meet strategic business objectives
- Routine use of demand forecasting and sales and operations planning tools to provide flawless supply replenishment to warehouses and customers
- Monitor performance indices to ensure optimal operation of processes and suggest any possible improvement to reduce inventory &related cost
- Facilitating immediate and short term priority calls with medium/long term follow-up actions when product availability is less than demand requirements
- Lead or participate in supply chain projects to drive process improvements and efficiency gains, and/or cost reduction
- Strong knowledge of MRP/DRP
- Excellent fundamental understanding of supply chain methodology
- Working knowledge of Microsoft Office applications
- Strong spoken & written English communication skills
- Highly analytical and have excellent problem-solving skills
- Self-starter, multi-tasking
- Possess strong interpersonal skills and able to work effectively in a multi-cultural environment
- Experience in SAP is advantageous
- VBA programming
- Logistics related experience
12
Resource Planner Resume Examples & Samples
- Play an advisory role and help drive decisions in a matrix environment
- Engage with VPs and Directors of operations to ensure alignment relating to resourcing decisions
- Maintains a good understanding of industry best practices on resourcing and drives to apply them
- Leads/supports strategic initiatives within the Project Resourcing Office
- Sound interpersonal, verbal and written communication skills; ability to present effectively in a variety of settings; ability to relate well to others
- Perseverance, energy and drive in the face of obstacles
- Systematic and process oriented
- Ability to negotiate skillfully; both frank and diplomatic
- Ability to work in a matrix environment; handles ambiguity with comfort
- Ability to successfully work in a (‘virtual`) team environment
- A flexible attitude with respect to work assignments and new learning
- Client focused approach to work, ability to interact professionally within a client organization; exhibits composure
- Well organized, has the ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Shows commitment to and performs consistently high quality work
- Effective time management in order to meet daily metrics or team objectives
- Accountability for all assigned tasks
13
Resource Planner Resume Examples & Samples
- Scheduling and routing nationally based engineer workforce, maximising productivity and balancing workforce availability in line with forecast
- Working with Planning Lead to ensure execution of the short to medium term plan, in line with weekly and monthly balancing
- Optimising plan to adjust for exceptional short term capacity changes
- Working with Field Team Managers to identify short term opportunities to utilise idle hours, and to generate additional capacity as and when required
- Identifying and contributing daily trends to Planning Lead for input to weekly planning cycle
- Working with key stakeholders to resolve recurring planning issues and promote team working
- Ensuring Resource Planning KPIs are delivered and exceeded where necessary, utilising tools and systems to deliver KPI and ad hoc reporting
- Previous experience of forecast/planning/scheduling is desired
- Previous experience in a Field based planning role is desired
- Excellent communication and interpersonal skills with the ability to build and maintain strong working relationships at all levels
- Good working knowledge of MS Word, Excel & Access
- Efficient time management and good prioritisation & organisational skills
14
Resource Planner Resume Examples & Samples
- Capacity planning in the constrained period
- Manages expiring material for in house WIP (Work In Process)
- Manages quality notifications with the Scheduler
- Communicating delays and root cause to the Supply Planner
15
Lead Resource Planner Resume Examples & Samples
- Responsible for Bently Field service resources deployment planning and execution to meet customer and business metrics
- Interface with customer contacts , project managers and service team leaders to ensure that right resources are deployed on site
- Develop medium and long range forecasts for regional resource needs
- Track resource utilization metrics such as Assigned time etc and work closely with Service managers / team leaders for achieving targets
- Coordinate with country service coordinators and mobilization specialists to ensure that work permit and all local immigration requirements are met
- Contribute to the development of an operational year plan for own department activities of the team
- Ensure that all deployments are as per existing EHS guidelines and applicable field service polices and procedures
- Suggests improvements in processes and procedures
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
16
Ultrasound Resource Planner Resume Examples & Samples
- According to business guidelines, efficiently allocate Clinical Sales Specialist resources for product demonstrations, system turnovers, follow-ups, sales courtesy calls, upgrades, updates, paid clinical education training, trade show support and marketing activities
- Manage and track all CSS resource allocation
- Provide a single point of contact for internal and external customers regarding ultrasound clinical sales support
- Provide communication path between Sales and Service for product turnovers
- Provide communication path between Customer, Service, Division, and Sales for non-turnover assignments
- Provide timely response to internal and external customer communication and generate solutions for customer-specific concerns
- Coordinate with Uptime Service and Field sales personnel regarding required training for update and upgrade installations
- Coordinate with Divisions to support approved courtesy sales and education visits
- Coordinate with Marketing to support trade shows and marketing activities to include Spodom and CAP requests, system ordering and CSS resources
- Manage/participate in processes to maintain ISO requirements
- Ensure that training for product updates is completed in a timely manner and in accordance with FDA regulations
- Monitor customer satisfaction post system installations and system upgrades
- Approver for Travel Expense Reporting
- Bachelor’s Degree or equivalent work experience
- Strong operational or customer support background
- Familiarity with SAP
- Superior communication skills and ability to effectively communicate with stakeholders at all levels within Siemens and customer organizations
- Ability to thrive as a member of a collaborative, cross-functional team
- Excellent organizational skills and exceptional customer focus
- 3+ years of Project Management experience or experience as a Planner or Master Scheduler
- Project Management degree and/or PMI certification, or an equivalent combination of education and experience
- Clinical or technical experience with Siemens medical imaging systems preferred
- LI-KXL
17
Resource Planner Resume Examples & Samples
- Working closely with Field Supervisor - Lines to develop a two week firm schedule for all work in each AWC within a Division
- Develop and maintain a twelve to fourteen week resource plan for all work within a Division and work closely with other Resource Planners to develop and maintain a statewide resource plan
- Develop recommendations to allocate writing and line crew resources based on workload within a Division and within the state by working with other Resource Planners
- Levelize, as much as possible, the workload within the Division by working closely with the AWC’s Design Build writing group, Distribution Projects and Circuit Managers
- The levelization should occur by prioritizing, coordinating and adjusting project activities and determining the correct level of resources to meet customer expectations
- Obtain, analyze and interpret a wide variety of system data that may impact project priorities and developing adjusted schedules to meet varying conditions and objectives
- Provide critical path methodology support to Field Supervisor Design Build’s for complex projects
- Identify, evaluate and present recommendations for resolution of project scheduling issues
- Will have storm restoration and emergency assignments
- Establishing a course of action to accomplish a specific goal; planning proper assignments through appropriate allocation of resources
- Working effectively with others in the organization outside the line of formal authority (such as peers and other groups or senior management) to accomplish organizational goals and to identify and resolve problems
18
Resource Planner Resume Examples & Samples
- Determine workforce requirements and schedules to meet service level and business key performance objectives
- Producing annualised hours schedules
- Support function for team managers around Resourcing issues
- Analysing shift patterns, call volumes to flag potential issues
- To input authorized changes to staff members profile or attendance pattern in to the WFM in order to maintain an accurate record of work patterns
- To work with the duty managers to ensure all offline activities are planned in advance and inputted into the WFM
- Maintenance of all staff records and schedules and ensuring all data is accurate
- Proactively identifying potential issues before they occur and making the necessary changes to improve resources
- Use Management Information effectively to drive desired results
- Provide management team with reports on workload trend, staffing requirements and KPIs and other MI as required
- Act as central point of contact regarding all staffing schedule issues
- Contribute to all aspects of contact centre operation and ad-hoc projects as required
- Maximising Call Centre Performance through Intraday analytical skills
- Negotiating and challenging adherence and conformance to schedules
19
WFM Resource Planner Resume Examples & Samples
- Monitor and oversee the resourcing interaction on accounts in the business and track trends in performance
- Providing reporting for Weekly, Monthly and Quarterly Client Business Reviews
- Ensure accurate scheduling and forecasting deliverables are achieved for all accounts
- Implement and maintain robust Locked forecasting processes for all accounts
- Ensure that forecasting & planning assumptions are monitored and reviewed and recommend any appropriate changes
- Implement a continuous Performance Review process with Operations to support and contribute to achievement of Service Levels and productivity
- Provide recruitment forecasts including staff requirements, attrition, and absence
- Look for opportunities to develop improvement projects that could improve SLA, increase value for our clients, reduce cost or increase operational efficiency
- Remain at the leading edge of resourcing practises through participating in local networking forums and professional bodies such as the Professional Planning Forum and IEX User Forum
- Oversee the usage of our workforce management system within the business, and ensure that we are getting the best value from the functionality and that the business as a whole is receiving a direct benefit
- Manage work load and prioritise assigned tasks in order of business impact
- Provide information for and participate in new business bids
- Experience in a similar WFM (Planning) Role or similar
- Experience of workforce management systems, i.e. IEX, Blue Pumpkin etc
- Experience of using software applications: Microsoft suite of applications, Advanced Excel and workforce management solutions
- Knowledge of forecasting and scheduling processes
- High-level communication skills, both written and oral; be able to communicate complex ideas in layman’s language
- Well developed influencing and negotiation skills
- Highly numerate, able to interpret and analyse data
- Ready to take ownership of own projects and able to motivate others to ensure successful completion
- Is able to work under pressure to achieve deadlines
- Has working knowledge of the dynamics of a contact centre; i.e., people, process, technology
- Investigative, self-starter with ability to prioritise work in line with the business requirements
- Experience of NICE IEX Work Force Management Suite
20
Resource Planner Resume Examples & Samples
- Sound interpersonal, verbal and written English communication skills
- Solid office experience ideally in Project management
- Bachelors degree preferred
- Clinical experience preferred
21
Resource Planner Resume Examples & Samples
- Excel / Access / Microsoft office certification would be a plus
- Associate or bachelor’s degree would be a plus
- High level of computer literacy is essential with experience using e-mail, excel, word and access
- Knowledge of production environment and processes
- High degree of numerical proficiency and attention to detail is essential
- Excellent communication and interpersonal skills with the ability to communicate at all levels
- Excellent problem solving and issue resolution skills
- Ability to plan, organise and prioritise workload effectively with a high degree of flexibility
- Ability to work under pressure in a demanding role
- The ability of being a team player, yet have the ability to work well on your own
- Is self-motivated and has the ability to work on own initiative and is a proactive decision maker
- Is committed to achieving results
- Is flexible and adaptable
22
Resource Planner Resume Examples & Samples
- Exhibit well-developed influencing skills and use these to positively impact business outcomes at all levels
- Consider opportunities for process improvement and facilitate implementation of change
- Influence and challenge resourcing decisions to address needs of individuals’
- Design and drive initiatives to improve the performance of the business
- Coach less experienced team members and support their career aspirations
- Develop individual and collective purpose by focusing people on shared goals and successes
- Act as a role model – recognising individual contribution and delivering difficult messages in a fair and consistent way
- Use networks to pave the way for new opportunities
- Must be able to identify key stakeholders, build effective relationships and influence these stakeholders to get to the right answer
- Develop on-going relationships with people at all levels in EY and client organisations
- Able to present logical arguments and reach agreement in negotiations
- Responds positively to challenge without being defensive or aggressive
- Strong organisational skills, including a proactive approach and an ability to work on own initiative
- Excellent attention to detail with a high level of accuracy
- The ability to multi-task in order of priority in a pressurised, deadline driven environment
- Excellent interpersonal skills with ability to develop strong working relationships with managers, team members, other support staff, and clients
- Ability to work on own initiative and formulate solutions to problems
- Must possess strong; project management, business and operational execution abilities
23
Resource Planner Resume Examples & Samples
- Are fluent in English (C1 or above)
- Have strong MS Office skills, especially Excel
- Have experience within an administrative role
- Have experience with Resource Planning Software (considered an asset)
- Have Project Office experience (considered an asset)
- Pay attention to details
24
Local Resource Planner Resume Examples & Samples
- Disaster recovery: assess severity of unforeseen disaster(s) and communicate impact to call center management
- Staffing analysis: add pre-planned events and use iex/wfm to present center management with options and recommendations for staffing changes
- Schedule management: coordinate and integrate future planned events into schedule; keep agent communication mediums current and accurate
- Exception code entries: manage and ensure accuracy of real-time and day-of exceptions using WFM software
- Global Resource Planning (GRP) and Command Center interface: work with GRP and RCC teams to optimize schedules and over-under analysis
- Intraday correspondence: respond to intraday phone and email contacts in a timely manner
- Real-time interval management: monitor and analyze key metrics per interval and diagnose emerging trends, making recommendations as needed for improved efficiency
- Includes proactive management of AHT and Aux usage
- Attendance tracking: answer attendance line and add entries into WFM software
- Provide reports attendance reports as needed
- Communication: participate in calls, contributing information pertaining to current staffing plan and a set of options to meet demands of new schedule
- Ratio analysis: provide ongoing review of center ratios and resources, and how they compare to corporate guidelines
- Employee maintenance: ensure employee maintenance information is accurately entered and maintained in appropriate logs and tools on a daily and continuous basis
- Ad hoc reporting: provide reporting as needed
- Other duties as assigned by WFM
- College degree in related field or 2-5 years experience in contact center support role
- High School Diploma or equivalent min
- 1+ years in supervisory experience
- 1+ years previous Contact Center WFM experience
- Must be highly-proficient on computers, Excellent knowledge and use of Microsoft Office (word processing, spreadsheets, and database systems). Technical and Software experience required
- Proficient knowledge of inbound contact center environment
- Must possess solid verbal and written communication skills
- Ability to develop and motivate a team
- Must be able to accommodate a flexible schedule
- Ability to provide on call Support. being able to work various shifts, overtime and holidays in a 24x7 operating environment
- Coaching Expertise Required
25
WFM Global Resource Planner Resume Examples & Samples
- Maintains accurate forecasts, capacity plans and schedule plans
- Ensures that forecasts, capacity plans and schedules are generated in a timely and precise fashion
- Offers strategic recommendations to improve productivity while balancing service levels
- Provides consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions
- Works with Operations to develop processes for shift types, vacation and other schedule exceptions strategies that maintain the employee needs/Client requirements balance
- Recommends roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations
- Coordinates with other departments (i.e. HR, SBU, Operations, etc.) to identify hiring strategies and required tour groups for new programs and attrition replacements
- Manages the implementation of new programs from a Forecast, Capacity Planning and Scheduling perspective
- Supports an environment that encourages co-workers to exceed customers’ expectations
- Ensures that all reference materials are up to date
- Facilitates, leads, and participates in daily and weekly meetings among key stakeholders
- Leads weekly and monthly conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios
- Partners closely with Local Real Time Support resources
- Recommends and supports benchmarking using metrics, industry standards and original concepts
- 2+ years previous Contact Center WFM experience
- Must be highly-proficient on computers, Excellent knowledge and use of word processing, spreadsheets, and database systems
- Experience in with WFM Tools; IEX, eWFM, CMS, Avaya, Geotel, etc
- Broad knowledge of inbound contact center environment
- Must possess exceptional verbal and written communication skills
- Must be able to multi-task in a professional & courteous manner
- Superb Listening, probing, negotiation and de-escalation skills needed
- Must have analytical and troubleshooting expertise
- Ability to provided on-call s support, and work a flexible schedule
- Must be able to work various shifts, including holidays in a 24x7 operating environment
26
Resource Planner Resume Examples & Samples
- Configure forward pick locations for materials to proper min/max level and set appropriate replenishment levels to ensure efficient flow of materials to and from location
- Log all planning activity to ensure correct reporting of orders planned, orders released and pick commands generated for totals and by pick area
- Daily communication with all areas of operations on issues that impact efficient flow of orders shipping same day
- Provides support to receiving staff to ensure materials are properly configured for receipt
- Learn and understand the issues and functions of kitting as it relates to resource planning, which includes, but not limited to, creation of kit jobs, planning of kit jobs, setting of label formats, creation of BoM’s and creation or modifying of assembly work plans
- Responsible for additional tasks as assigned to meet or exceed the expectations of customers and/or Ingram Micro management based on our fluid business demand
- Bachelor degree in supply chain, accounting or business administration preferred
- Up to 3 years prior experience in high volume specialized distribution preferred
- APICS Preferred
- Strong communication skills, both written and verbal required
- Pre-employment drug screen
- MS Office skills (Word, PowerPoint, Access and especially Excel) required
- Uses intuition and experience to improve business systems and processes
- Must identify and resolve problems in a timely manner
- Gathers and analyzes information skillfully and develop alternative solutions
- Works well in group problem solving situations
- Manages conflict
- Solicits customer feedback to improve service
- Responds to requests for service and assistance
- Meets commitments
- Gives and welcomes balanced feedback
- Contributes to building a positive team and puts success of team above own interest
- Understands business implications of decision
- Capacity to build internal and external relationships
- Ability to establish credibility across the organization and engage others to ensure the most effective supply chain solutions
27
Resource Planner Resume Examples & Samples
- Provide clear visibility of resource requirements with a set of recommended actions for both short term use and longer term forecasting
- Optimise best use of available resources which maximise operational performance and minimise contractual penalties
- Track and measure planning inputs variances feeding back learnings & improvements into the plan and sharing with stakeholders
- Accurately impact assesses change initiatives driven internally or externally
- Experienced in resource planning and establishing and managing core MI to support business decisions
- Highly capable in all Microsoft office software, especially strong Excel skills
- Understanding of Forecasting techniques
- Have an understanding and appreciation of the different forecast & capacity planning techniques available
- Understanding of Erlang C would be beneficial
- Ability to read, analyse and interpret data
- People and stakeholder management skills
28
Resource Planner Resume Examples & Samples
- Comparing Key Performance Indicators (KPI’s) on a daily, intra-daily, weekly, monthly, and annual basis understanding the root cause of variation in performance levels
- Monitoring Staff Adherence to work schedule, improving agent availability to the customer, and working with the AWI Leadership Team to manage key outliers where necessary
- Monitoring volume, average Call Handle Time (CHT), and staffing trends to forecast, ensuring a complete understanding of the variation to continuously meet/exceed service level metrics and working to solve for staffing gaps whether in planning process or intra-daily management
- Creating and maintaining real, historical and custom reports (e.g. CMS, Workforce Management, Access, Service Now)
- Serving as a site forecasting resource, providing data and feedback to AWI Leadership Team in order to improve overall forecasting accuracy
- Generating schedules and release 4 weeks in advance
- Performing ad hoc reporting as needed to improve overall performance of the call center environment and understanding the drivers of meeting or not meeting expected service level metrics
- Adjusting workforce requirements based on changing/dynamic forecasts or staffing related outliers
- Analyzing call center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation
- Performing crisis management for site threats, site system/phone outages, site closures due to inclement weather and other emergencies
- Analyzing current workloads to ensure sufficient coverage in all skill groups across all teams
- Making scheduling decisions such as OT or shifting schedules to cover staffing deficiencies
- Monitoring inbound/outbound call traffic and ensures efficient distribution based on staff availability
- Logging and tracking events that affect call volume to provide historical data for forecasting
- Accurately recording and reporting Absentee, Tardy in Workforce Management Tool
- Accurately and timely providing individual Representative Scorecard data to Leadership Team for timely distribution to Customer Service Representatives
- Developing initiatives list for Process Improvements based on process problems, stakeholder request, and business objectives
- 3+ years of Customer Service/Call Center environment
- Proficient in Microsoft Excel, Access
- Proficient in Workforce Management, Avaya, and CMS
- Proficient in scheduling, conducting/planning meetings, capacity management
- Proficient in Ad Hoc Reporting
- Previous experience with call center systems and telecommunications software/hardware (ACD, IVR)
- 1+ years of experience with Workforce Management, Avaya and CMS
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TCO Resource Planner & Analyst Resume Examples & Samples
- Good planning and tracking skills, detail-orientated, well-organized, focused on results and delivering on time with quality
- Capable of managing multiple activities, excellent time management with respect to priorities and self-management
- Good interpersonal, verbal and written communications
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Demand Management Resource Planner Resume Examples & Samples
- Works directly with proposal team to understand specific requests; coordinates with teams to determine services to be provided
- Monitors sales pipeline and proactively reaches out to proposal teams to offer support
- Assign the editorial, graphics, and proposal management resources to opportunities in alignment with the deal stack
- Review the pipeline daily and follow up with opportunity leads to ensure that expectations of RFx drop dates are still on target
- Manage the forecast and assignments to provide a balance for team members and enable them to take PTO, training, etc without causing a drop in service to customers
- Track and report against utilization targets, win/loss rates, total deals supported, value of deals supported, etc
- Manages on-boarding of new resources including third-party vendors
- Assesses viability of meeting forecast requirements and guides development of cross functional plan (FTE Tracker)
- Maintains historical pattern information for workload and resources. Applies trend information data to predict future requirements
- Conducts cost benefit analysis and provides recommendations to management regarding process, policies and procedures
- Uses considerable judgment to determine solution andseeks guidance on complex problems
- Determines methods and procedures on new assignments with guidance
- Managessmall teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Minimum of 1 year of experience working in Excel and producing reports
- Minimum of 1 year of experience in resource planning and management
- Minimum of 1 year of experience within a Fortune 500 sales organization
- Strong problem solving analytical skills
- Ability to work in a rapidly evolving, fast paced environment
- Ability to work independently and in team settings
- Ability to work with third party vendors
- Knowledge of the Ariba and IQN
- Proficient in MS Excel
- Proficient in MS SharePoint
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Resource Planner Resume Examples & Samples
- Receives the unconstrained supply request from the Regional Omni-Channel Inventory Management teams and then constrains the plan (based on constraints such as lead times, minimums, capacity, fabric, etc.) and then delivers back a confirmed constrained plan
- Establish the Available To Promise (ATP) and Capable To Promise (CTP) communications throughout the organization (part of OFIM project being kicked off)
- Evaluate and manage Off Cycle Requests (OCRA’s) and Late Add product inquiries from the regional finished goods and merch teams as necessary
- Production Scheduling
- Strategic Business Planning
- Advanced Excel Skills
- SAP APO is a plus
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Resource Planner Resume Examples & Samples
- To support the performance of G4S and its client [Lincolnshire Police] by ensuring resources meet identified demand in the most cost efficient way
- To ensure adequate police cover is maintained by planning and producing computerised duty rosters ensuring minimum levels are reached and in line with all performance indicators
- To enter data on the Duty Management System and ensure that accurate and up-to-date records are maintained
- To resource special events with the correctly skilled Staff and Police Officers accordance with Police and Staff Regulations, e.g. Football matches and annual events such as the Lincolnshire Show; Christmas Market etc
- To ensure all designated G4S employees, Police Officers and Police Staff skills are maintained within the required time scales, to remain current
- To work closely with Human Resources and Learning & Development departments
- To carry out other duties which may be determined from time to time within the general scope of the post
- Experience of working in a customer-focused environment
- Ability to use Microsoft Office and database packages
- Good communication skills – with the ability to explain things clearly in writing and in person
- Demonstrates an ability to work under pressure
- Confident speaking to clients and customers at all levels
- GCSE in English and maths or equivalent
- Experience of organising large numbers of people and/ events
- Knowledge of working with shift patterns
- Ability to use Duty Management SystemsPeople who applied for this job also applied for
- Firearms Administration Assistant (Full and Part Time positions)
33
Resource Planner Resume Examples & Samples
- Maintains and implements the master work schedules for district operations, Vegetation and Conduit, Substation Operations or Major Projects
- Maintains data for the global templates used to create schedules and forecasts of future resource requirements. Tracks historical costs and durations for continuous improvement of work plan estimates
- Works with the Senior Scheduling Supervisors and district/substation management to provide contingency plans for rebalancing the workload
- Monitors current and future workload to ensure district plans and schedules maximize productivity, control costs and meet or exceeds service level agreements (SLA’s)
- Monitors district performance through analysis of manpower utilization and workload trends and productivity. Keeps district/substation management informed of results
- Identifies, develops and implements work process and best practices for overall planning and scheduling
- Responsible for the integrity of data input into work management systems and operating databases
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Resource Planner Resume Examples & Samples
- Experience of Management Information Analysis in a call centre environment
- Strong experience of trend analysis and forecasting
- Expert user of MS Excel and familiar with all other Microsoft Office produces, particularly Access and PowerPoint and Call Centre Systems
- An analytical mind and the ability to manage data
- Strong organisational and time management skills. Target and deadline driven with the ability to balance changing priorities and different projects
- Good eye for detail, presentation and accuracy with the ability to produce reports and communications suitable for distribution to all audiences
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Resource Planner Resume Examples & Samples
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Willingness to work in a matrix environment
- Ability to successfully work in a virtual team environment
- Excellent computer and internet skills including knowledge of MS-Office products such as Excel and Word
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Resource Planner Resume Examples & Samples
- Drive production resources to full synchronization through development and implementation of our “Factory Scheduler” tool set
- Measure and Track Internal and External Capacity capabilities against demand forecast needs – work with Production management to ensure resourcing needs are transparent
- Collaborate with Production, Procurement, and Material Planning to develop order policies that maximize efficiency and utilization of production and vendor resources
- Provide a feedback loop to the Master Schedule team to optimize production schedule where necessary based on resource capability
- Work closely with Production, Engineers, Purchasing, and the Supply Chain team, to ensure we meet internal customer expectations
- Inspire People. Continuously Innovate. Deliver on Goals
- Bachelor’s degree in Supply Chain, Business, Engineering or other technical discipline
- 2+ years of professional experience in Production Planning, Production Scheduling, Project Management, Operations Management, Supply Chain Management, or Master Scheduling; or 2+ years of applicable internship experience in the same fields
- Experience with MRP or ERP systems, Resource/Work Center Capacity Planning, Operations Management, and Execution Measurement
- Strongly prefer candidates with 3+ years of professional experience
- PMP and/or APICS Certification
- Six Sigma, Lean Six Sigma, or similar certifications
- Proven ability to work in a fast-paced, cross functional environment, both independently and in a team
- Demonstrated efficiency in time management, interpersonal communication, and organization
- Strong skills in data analysis using Excel, SQL and Tableau
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Assistant Resource Planner Resume Examples & Samples
- Exposure to execution area
- Exposure to yard and vessel planning system
- Exposure to SPARCS N4 and emulation software
- Execute emulation scenarios based on requirements from Ops Team to test new ideas and enhance system performance
- Build and share reports to analyse emulation results
- Adopt a pro-active approach to refining terminal systems and procedures that will enhance operational efficiency
- Coordinate with TAM in order to know availability of all equipment to work every shift
- Coordinate with the vessel planners, so that they are aware of any labour developments to minimize potential for disruption
- Following the roster, allocate the ops team employees to every shift, maintaining/updating roster when necessary
- Ensure the labour workforce is efficiently planned according to the operational requirements and legislative approvals
- Register and report time and attendance of the BC and WC workers of every shift
- Notify managers, supervisors and Union of vacations, absenteeism, sick leave, worker’s family issues, etc
- Coordinate with the Union in case any disruption is found between the plan and the assistance list
- Coordinate with HR Department documentation for annual leave, sick leave, and absences
- Preparation of planned labour availability and actual availability reports and other documentations
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Workforce & Resource Planner Resume Examples & Samples
- Allocating the right people, to the right role, at the right time
- Identifying and providing insight in regards to workforce planning and skills, capability and trends
- Allocate staff in a dynamic ever-changing environment
- Deliver timely staffing solutions for our client projects
- Assist our people to get on the job experiences to enable their development and growth
- Pipeline & Demand management – Ensuring direct connectivity between pursuits teams and the experience manager
- Talent pool management & experience optimisation – Actively managing bench, available capacity by understanding capability and proactively identifying opportunities for all available resources
- Leakage management and data quality – Ensuring ubiquitous and effective use of key enablers and data quality that supports rapid decisions
- Continuous improvement – Supporting roll out of initiatives on behalf of the resourcing leader and identifying opportunities to improve team performance
- Strong communication (both written and oral) and interpersonal skills
- Demonstrates a positive and enthusiastic attitude
- Strong personal integrity and adherence to strict confidentiality
- Able to build relationships at all levels
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Resource Planner Resume Examples & Samples
- Forecast long-term, medium and short-term demands across customer operations based on key inputs from across the business. This requires gathering and interpreting all relevant business volume forecasts and activity that will influence demand via Sales and Marketing, Change and any other relevant functions
- Carry out regular re-forecasts and report on actual performance against plan ensuring accuracy is within agreed tolerance and learning from past experience is gathered and documented
- Monitor and review processing times across multiple processes; update and track changes
- Interpret demand forecasts into FTEs required & skills required based on agreed standards of productivity and shrinkage etc
- Identify skills gaps and work with Training Team & Operations Managers to mitigate
- Manage (people) resources across customer operations, recruitment and budget management ensuring agreed service levels and budgets maintained
- Liaise with HR to support the recruitment and induction process to ensure staffing levels are maintained at the right levels
- Design and implement policies and procedures for forecasting and resource management utilising best practice
- Expert in Excel, databases & VBA and business modelling tools
- Knowledge of operational processes and interdependencies
- Experience of forecasting demand in a multi-channel multi product environment, in particular have direct experience of forecasting within a call centre and back office teams
- Strong relationship and stakeholder management
- Strong mathematical, analytical, communication, and organization skills
- Be self-motivated
- Experience of WFM & BPM
- Experience in designing, planning and building forecast models and planning tools to meet business requirements
- Proficient in MS Word, MS PowerPoint
- Planning and organising
- Managing change
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Resource Planner Resume Examples & Samples
- Allocation of resources using IT systems
- Managing and reporting information using Excel
- Working in a multi-national organization with multiple internal customers
- Working in a clinical research setting
41
Senior Resource Planner Resume Examples & Samples
- Use of bespoke resourcing systems
- Working in a CRO
- Mentoring
- An understanding of Line Management
- An understanding of process & system design
- An understanding of Quality System Management
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Associate Resource Planner / Resource Planner Resume Examples & Samples
- Performs resource planning and allocation for individual projects and at portfolio level
- Conducts org-unit level planning. Consults with IT leadership to identify and prioritize the resource needs of the business unit
- Produces and maintains a resource forecast across the portfolio of projects. Ensures that all new employees are appropriately onboarded
- Works with management on coordinating new positions; both permanent and contract and works with HR and 3rd parties to attract candidates
- Conducts initial filters of potential candidates for vacant roles
- Manages day-to-day relationships between IT resources and internal stakeholders
- An Associate’s degree or related experience
- 2-3 years of Project Analyst or related experience
- Proven track record of tracking projects and manpower
- Knowledge of Microsoft Office Suite of Products
- Ability to communicate effectively ad tactfully, both orally and in writing
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Local Resource Planner Resume Examples & Samples
- Schedule Management: Coordinate and integrate future planned events into schedule; keep agent communication mediums current and accurate
- Exception Code Entries: Manage and ensure accuracy of real-time and day-of-exceptions using WFM software
- National Planning and Command Center Interface: Work with the WFM team to optimize overall schedule framework
- Disaster Recovery: Assess severity of unforeseen disaster(s) and communicate impact to call center management
- Forecast Analysis: Add pre-planned events and use IEX to present management with options and recommendations for forecast changes
- Intraday Correspondence: Respond to intraday phone and email contacts in a timely manner
- Interval Analysis: Monitor and analyze key metrics (KPIs) per 30-minute interval and diagnose emerging trends, making recommendations as needed for improved efficiency
- Maintain Logs: Make accurate and timely entries into various logs according to contact center metrics, policies and procedures
- Communication: Participate in calls, contributing information pertaining to current staffing plan and a set of options to meet demands of new schedule
- Ratio Analysis: Provide ongoing review of contact center ratios and resources and how they compare to corporate guidelines
- Employee Maintenance: Ensure employee information is accurately entered and maintained in appropriate logs and tools on a daily and continuous basis
- Floor Plans & Equipment: Maintain capacity plans and equipment allocation as required by center business needs
- Ad Hoc Reporting: Provide reporting that applies to the LRP job role as needed
- Must be very proficient on computers; knowledge and use of Microsoft Office (Excel, Word, PowerPoint) is a must
- Proficient knowledge of contact center infrastructure
- Must have excellent analytical and troubleshooting expertise
- Must be able to multi-task and act professional in challenging situations
- Must be able to accommodate a flexible schedule (nights/weekends possible)
- Superb listening, probing, negotiation, and de-escalation skills a plus
- Must not have any outstanding progressive disciplinary actions
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Resource Planner Resume Examples & Samples
- Maintain good communication with key function leaders
- Meet regularly with functional LM’s to ensure all personnel changes and currently availability are accurately reflected in resourcing systems and trackers
- Ensure all resourcing systems and trackers are kept up to date
- Identify unmet needs. Work with project teams, functional leads and PFDs to resolve unmet needs
- Participate in the resolution of resourcing escalations
- Provide direct processes and systems training where appropriate
- Strong analytical skills and an understanding of planning processes
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Deloitte, Resource Planner Ftse, Audit Resume Examples & Samples
- Ensure that clients are provided with the best teams of people, combining industry experience with technical knowledge to ensure maximum commercial advantage
- Ensure that staff are appropriately matched to jobs which are challenging and developmental
- Balance the needs of the individual with those of the business
- Identify and negotiate the release of suitable resources to cope with the needs of engagement teams, when new work has been won and/or when project timings change
- Proactively prepare for and lead resource management meetings, anticipated to be either weekly or fortnightly to ensure we maximise the output from such meetings so that critical staffing decisions can be made quickly
- Coaching, mentoring and on-boarding of junior scheduling team members as appropriate
- A requirement to travel within the region (and occasionally within the wider UK) to establish Business Unit networks and build key relationships
- Highly confident, skilled verbal and written communicator
- Commercial mind set
- Ability to plan and prioritise, multi task and manage a significant workload under pressure
- Team player who takes initiative and ownership
- Able to portray a professional, customer orientated image of resource management/scheduling
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Deloitte, Resource Planner FS BCM, Audit Resume Examples & Samples
- Negotiate with senior stakeholders to deliver resourcing and strategic requirements
- Be a trusted advisor who provides balanced and pragmatic advice around manpower planning and resource management
- Deliver optimal utilisation and revenues for the business unit ensuring consideration of commercial aspects of deployment decisions and providing appropriate challenge where necessary
- Liaise, influence and challenge effectively to build relationships at all levels and with multiple stakeholders
- Provide up-to-date management information, analysis and advice on availability, engagement needs, forecast utilisation, forecast revenue, forecast accuracy, headcount and pipeline to management on a weekly basis
- Ability to interact effectively with empathy, impact and discretion, cultivating trusted advisor working relationships with Business Unit leadership, key stakeholders, practitioners, team members and the wider resource management function
- Flexibility and ability to learn quickly in a fast moving environment
- Strong relationship management experience; ability to interact, influence and negotiate with people at all levels
- Proactive and willing to go the extra mile
- Strong organisation and time management skills with excellent administration skills
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Resource Planner Resume Examples & Samples
- Lean Planning Business Scenario / Monthly Volume Rolling Forecast
- Asset management, Investment budgeting, controlling, application & closed-loop monitoring
- Support ramp-up/transfer activities in accordance with production strategy
- Support in shop floor operation performance: OEE, Range/RPT/FF, material consumption, etc
- Scenario Planning : Involve in preparation of TCR/LTCR/MinMax/Strategy Framework/Goal Setting/Bluebook
- Work with IE/Operation for Productivity Projects
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Resource Planner, Resource Management Resume Examples & Samples
- Lead responsibility for a large group of resources from a planning, allocation and forecasting perspective
- Serves as a mentor role to other resource planners
- Participate in staff meetings of operational leadership and seen as an influencer to resourcing decisions
- Maintain macro-level understanding of awarded work, potential new business, resource demand for the next 3-6 months, resource supply and challenges within the scope of the role
- Evaluate specific resource needs for proposals/bid defense meetings and awarded studies (Amount of hours needed and by when, overall experience and experience in requested Therapeutic Area in order to be successful)
- Provide CVs and bio sketch for inclusion in proposals and for clients for awarded trials appropriate (if applicable)
- Develop, prepare, and distribute resourcing projection reports (monthly at a minimum or more frequently as needed)
- Evaluate and assist in the development of resource planning tools and databases as needed
- Develop and track metrics relating to Project Management resourcing
- Bachelor’s degree required; Master’s degree or Project Management Skills a plus
- 3-5 years of resource planning or project planning experience required
- Sound interpersonal, verbal and written communication skills
- Client focused approach to work, ability to interact professionally within a client organization
- Ability to identify and address issues proactively in a timely manner
- Excellent computer and internet skills including knowledge of MS-Office products such as
- Excel and Word
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Resource Planner Resume Examples & Samples
- 1) Sound interpersonal, verbal and written English communication skills
- 2) Client focused approach to work, ability to interact professionally within a client organization
- 3) A flexible attitude with respect to work assignments and new learning
- 4) Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- 5) Willingness to work in a matrix environment
- 6) Ability to successfully work in a (‘virtual`) team environment
- 7) Strong analytical skills and an understanding of planning processes
- 8) Shows commitment to and performs consistently high quality work
- 9) Ability to identify and address issues proactively in a timely manner
- 10) Effective time management in order to meet daily metrics or team objectives
- 11) Ability to take initiative and work independently
- 12) Accountability for all assigned tasks
- 13) Excellent computer and internet skills including knowledge of MS-Office products such as Excel and Word
