Senior Administrator Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the senior administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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F Mayer

Federico

Mayer

75999 Ward Trail

Dallas

+1 (555) 544 5211

75999 Ward Trail

Dallas

Phone

p +1 (555) 544 5211

Experience Experience

New York, NY

Senior Administrator

New York, NY

Cartwright Inc

New York, NY

Senior Administrator

Supports a faculty of 9 MD’s with management responsibilities for 4 Administrative Support Staff, 4 Research Assistants, and 3 Physician Assistants
Assist and work with stakeholders by ensuring timely responses to requests for information and assistance
Accurately review any work that may be assigned to you by your Supervisor / Assistant Manager
Review, edit & create process work flows and work instructions
Collaborate with others in order to make recommendations for developments of established processes and procedures
Assistance with the calculation of management fees / GPS
Assist in the production of the monthly operational forecasts for the Management team

Los Angeles, CA

Cees-senior Administrator

Los Angeles, CA

Rutherford, Toy and Abshire

Los Angeles, CA

Cees-senior Administrator

Checking accuracy of deals placed with Fund Managers
Reduce risk of compensation claims by managing workflows and workloads to minimise transaction errors
Provide training and coaching for more junior team members of the team to ensure continued development
Actively manage relationships with beneficiairies /clients in relation to those transaction types providing excellent customer service
Prioritise work to ensure all 3rd party time frames are met
Delegation of workflow received into team
Investment subscriptions, redemptions and switches within and between fund managers, including foreign exchange

present

Dallas, TX

Senior Administrator, Entitlements

Dallas, TX

Lynch Group

present

Dallas, TX

Senior Administrator, Entitlements

present

Promote team work within the group, and contribute to the teams’ overall performance
Ensure completion of personal performance appraisals and career development plans
Promote teamwork within the group, and contribute to the team’s overall performance
Support the Management team with projects/tasks as assigned
Escalate all critical issues identified to the management team to ensure risk containment and client satisfaction
Assist with review of existing policies & procedures, and desk operating procedures as requested
Ensure accurate tax treatment/reporting and posting procedures are adhered to, to ensure timely reporting

Education Education

Bachelor’s Degree in Computer Science

Georgia State University

Bachelor’s Degree in Computer Science

Skills Skills

Good Product knowledge / processing experience desirable
Proficiency in using Microsoft packages particularly Excel. Knowledge of Visual Basic would be beneficial but not essential
Ability to handle administrative details independently, with good judgment
Advanced level skills in Word and proficient in Excel (able to format reports and operate spreadsheets)Desirable
Good communication skills. Possesses good oral and written communication skill. Proficiency in English is essential
The ability to deal with sensitive and proprietary information with the utmost confidentiality and professionalism
Good interpersonal skills and an approachable demeanour
Ability to thrive in a changing environment. Ability to manage multiple projects with multiple priorities
Demonstrated organizational and prioritization skills, along with the ability to be detail-oriented
Strong interpersonal skills, and ability to interact effectively with a diverse constituent population

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Claims Team Senior Administrator Resume Examples & Samples

Drive the customer experience to a best in class position. Ensuring the accurate and timely provision of all elements of member and client service in accordance with service level agreements
Build and maintain effective working relationships with both clients and GCG, by acting as the point of contact for administration queries with clients
Represent Blackrock Pensions Administration in new client pitches and at scheme meetings
To assist the Team Leader to plan and allocate work carried out by their team
Carry out quality checks on their team’s work, ensuring that all learning points are fed back to the individuals concerned
To be a point of contact for team members in respect of technical and process queries
Work collaboratively with other teams and departments in order to provide solutions to scheme and member problems
To identify processes and controls that require enhancement in order to provide a better client offering and help drive down error rates
To deputise as required for the Team Leader
Proficient computer skills (MS Word, Outlook and Excel)

Senior Administrator Resume Examples & Samples

Responsible for the certificated holdings within the Transaction Management Vault, conducting regular reconcilitaions accordingly
Ensure accurate Stock Transfer Forms are updated and distributed
Train new and existing staff
Customer service / service partner orientation
Developing self/others
Written/verbal communication
Demonstrate drive and determination to work on own initiative
In depth knowledge of Unit Trust workflows and processes
Certificated holdings knowledge
LI-MM2

Cees-senior Administrator Resume Examples & Samples

Internal and external queries submitted to the CIA team
As and when required, participation with CIA team projects
Ensuring all bookkeeping is accurately recorded in the RBC systems in relation to Investment Team transactions
Delegation of workflow received into team
Bookkeeping Skills

Cees-bespoke Senior Administrator Resume Examples & Samples

Competent in reviewing specific types of investment recommendations and determining the most appropriate action
Assist team leader with Co-ordiantion/delegation of workflow
Act as support for team leader on escalation, workflow and ad hoc projects
Educated to A – level standard or equivalent. A Level English required
An Understanding of trustee duties and powers

Investor Services Senior Administrator Resume Examples & Samples

Accuracy, efficiency, attention to detail, teamwork and excellent Customer Service skills
Client and Shareholder services
Maintenance of Shareholder Register for funds
Processing of subscriptions, redemptions, switches and transfers
Degree level and/or Business School qualification preferable but not required
Computer literacy is essential – job holders should be skilled in the use of spreadsheets and word processing packages
Excellent verbal and written communication skills are required
A High degree of accuracy and attention to detail is essential
Ability to adhere to deadlines is required

Senior Administrator Resume Examples & Samples

To prepare company and trust minutes/resolutions and any ancillary documentation in order that all directors/shareholders/trustees’ decisions are recorded in accordance with appropriate legislation/entity records/jurisdiction as required; utilising templates/formats at the time in situ as guidance only ensuring that work is produced and completed within the timelines contained in the service level agreements or client deadlines
If required to have effective control of the workflow within the department and maintain the Statutory Services Database delegating and re-assigning work as required
If required, to ensure that all trust company administered companies, comply with regulatory filing requirements together with relevant tax filings and that fiscal fees are paid promptly so that all these companies are kept in good standing; that the relevant database/systems are kept up to date so that reporting is accurate
If required, to ensure that for all trust company administered companies, the annual registration/validation process is carried out in accordance with guidelines; that the relevant annual returns are produced and filed either manually or on line; that the relevant database/system is kept up to date so that reporting is accurate
To communicate and liaise with members of the PCFS teams in order to provide an efficient and cost effective service
If required to maintain PEC/T&O and PTC registers and report upon such to Head of FRG when necessary
To meet with relevant Manager or any mentee under supervision regularly to review workloads identifying any gaps in technical or process knowledge
Seek to improve and assist with the development of procedures and processes including any IT development that is required
Assist with tasks necessary for the smooth running of the department
Ability to provide focus and clarity in establishing individual goals
Possess good interpersonal skills to build positive relationships with external and internal staff/contacts
Familiar with and proficient with IT programmes such as Word/Excel/Lotus Notes/CHS/Jobstream

Senior Administrator Resume Examples & Samples

The monthly balancing and reconciliation of the tax accounts and remittances to Canada Revenue Agency (CRA) and Revenue Quebec (MRQ) for withholding taxes owing as a result of certain client transactions
Filing of Cancel and amendments of Income slips to the CRA and MRQ
Respond to queries for duplicates, cancels and amend on TFS
Assist with the Adjusted Year End for all lines of business
Assist with the preparation of annual filings of income slip summaries for all line of business
Review untaxed Registered Account with excess payments to determine payments are done with correct withholding taxes
Review and correct exception reports
Balancing and reconciling files created for the taxable transactions on both the Broadridge and Dataphile systems for all the lines of business
Analyzing problem item and propose resolutions to management as required involving client transactions corrections and responding to government inquiries regarding tax issues
Review files created print and XML for accuracy
Participate in the testing with the systems provider on tax related items
Work with RESP team, processing, contributions, withdrawals, updating Grant information on transfers in and Transfers out
Updating system based on information on the Grant application for regular and provincial grants
Responding to questions pertaining to RESP through various medium, email, fax and phone
Working with team to assist with queries, and balancing grants
Provide a friendly courteous environment for our internal clients inquiries
By being respectful
Be a "team player"
Process transactions in a prompt and accurate manner
Partner with fellow team members to increase efficiency and accuracy
Organize and prioritize incoming work in a fast-paced, ever changing environment
Use your knowledge of industry rules and regulations to provide excellent service to financial advisors
Proficiency in MS Office (i.e. Excel, Word, Outlook); and
Proven analytical skills with a strong sense of urgency and an ability to handle multiple priorities are all musts

Senior Administrator, FAM Entity Closures Resume Examples & Samples

Responsible for liaising with Client Relationship Teams and Directors to take over the administration of closing client structures
Responsible for all aspects of administration and client services for an entity up to and including closure of the entity
Liaising with clients and/or third party advisors as required throughout the closure process
Responsible for providing on the job training to more junior members of the team
Knowledge of core business systems
Excellent telephone manner for both internal and external calls
Good command of English and attention to detail

Senior Administrator Resume Examples & Samples

Daily support of Gplus users across Canada; review, resolve and respond to all QTS and email inquiries
Identification, analysis and resolution of production issues both systems and operational which delay the delivery of monthly financial stmts
Submit Change Requests to IT for system related changes/improvements which may have a global impact to the GPLUS Community
Communication of Gplus Systems issues and resolutions (to user community) that may impact BU's daily processes
Investigate and resolve workflow issues and liaison with Gplus IT or Viewfinder IT groups (as required)
Documentation; Update existing and/or create new documentation when new procedures implemented
Identify, recommend and implement productivity initiatives (streamlining of processes/improved client deliverables)
Systems meeting; Review and provide status on production issues, maintenance & enhancement items and CR’s (Change Requests)
Testing in Development Region/ Support/testing for Systems MUP and/or new Gplus releases. System DRP testing
Coordinates the production of Stats Canada Annual Report
Investigate Network Gateway issues i.e. extracts not delivered to clients (Liaison with Systems IT, RBC IT, Viewfinder IT as required)
Monitor daily control reports from Gplus systems
3 to 5 years of pension client reporting and securities industry experience
Advanced knowledge of the Global Plus Custody System
Strong understanding of the custody business and the governing legislation
Innovative with analytical thinking (ability to analyze and solve problems)

Senior Administrator Resume Examples & Samples

The provision of value added Management Accounting duties
Preparation of monthly Management Accounts
Active involvement in the preparation of annual and semi-annual financial statements
Identifying risk issues and providing solutions
Act as a client liaison
Grow and build on knowledge in the area of Irish GAAP
Meet all statutory and regulatory reporting timetables
Completion of monthly bank reconciliations
Preparation of bi-monthly VAT returns

Senior Administrator Transaction Management Resume Examples & Samples

Deal with queries from clients and internal departments
Review and chase any failed trades
Complete cash and asset reconciliations and clear as appropriate ensuring the correct narrations are added to each outsanding item
Ensure Unit Trust deals are settled and payments are sent out in accordance with the Funds settlement period
Assist with the transitioning in or out of clients
Strong communication , presentation and inter-personal skills

Senior Administrator, Entitlements RBC, &TS Resume Examples & Samples

Ensure all foreign exchange requests are forwarded to Management, along with all appropriate back-up for approval prior to submitting to the FX (Foreign Exchange) Department
Follow-up on all outstanding entitlements, to ensure each account has been fully accounted for, executing claims where necessary
2+ years of entitlement experience

Cees-senior Administrator Resume Examples & Samples

Responsible for Corporate Action Event processing
Prioritise work to ensure all 3rd party time frames are met
Continually improve and update Corporate Action Team procedures to ensure work processes are aligned with system enhancements ensuring ISO 9001 accreditation is maintained
Assist with the continual improvement and updating of Client Admin procedures to ensure work processes are aligned with system enhancements ensuring ISO 9001 accreditation is maintained
Provide training and coaching for more junior team members of the team to ensure continued development
Build and maintain relationships with relevant 3rd parties
Assistance, support and cover to CA Team Leader
Assistance and support for other Client Admin Teams at direction of Team Leader
Take part in ad-hoc projects
Strong background in Investments
Strong telephone and written communication skills
Ability and willingness to work on own initiative
Ability to guide trustee on decision making
Ability to collate and present information in a clear and concise manner
Manage upwards and downwards ensuring all team members and team leader’s requirements are met

Senior Administrator, Entitlements Resume Examples & Samples

Post all client entitlements in an accurate and timely manner on date of receipt, or in accordance with policies and procedures where same day execution can not occur
Ensure accurate tax treatment/reporting and posting procedures are adhered to, to ensure timely reporting of NR Tax to clients and CCRA
Ensure all foreign exchange requests are forwarded to Management, along with all appropriate back-up for approval prior to submitting to the FX Department
Responsible to build and maintain external relationships, where applicable
Exercise a proactive approach to handling day to day activities, putting forth an analytical approach to daily functions suggesting changes or improvements when possible
All instructions received must be executed same day, or in accordance with policies and procedures where same day execution can not occur. All instructions input and/or any exceptions shall be submitted to the Team Leader and/or Supervisor for verification and approval. Any instruction that is unclear or vague must be immediately escalated to the Team Leader or Supervisor. This also includes and instruction that cannot be acted upon before the response deadline. Appropriate follow-ups and issues must be documented where applicable
Ensure clear, complete, and concise comments are entered when in receipt of special instructions or additional information pertaining to an instruction, or the processing of the instruction
Print and attach all back-up documentation for duplicates, pending trades, reversals or ‘extraordinary issues&#8217
Ensure notices are set up/released in an accurate and timely manner within specified department deadlines, while ensuring content is clear, concise and consistent
Monitor Inbound Advice and New Event Queues throughout the day to ensure all outstanding items are actioned or escalated for review
Monitor QTS system to ensure queries assigned to you are, acknowledged, and responded to as per the QTS timelines
Ensure completion of personal performance appraisals and career development plans

Senior Administrator, Entitlements Resume Examples & Samples

Post all client entitlements (Corporate Action and Income) in an accurate and timely manner on date of receipt, or in accordance with policies and procedures where same day execution can not occur
Ensure accurate tax treatment / reporting and posting procedures are adhered to, to ensure timely reporting of NR Tax to clients and CCRA
Monitor Query Tracking System to ensure queries assigned to you are, acknowledged, and responded to as per the QTS timelines
Ensure Entitlement Support is advised of all outstanding posting issues / auto post cannot be used for our SWIFT clients / pre-advise on debits in accordance with our policies and procedures
Ability to work under pressure and meet very strict deadlines
Ability to work from both our 155 Wellington Street West Toronto, ON and 6880 Financial Drive Mississauga, ON offices

Cees-senior Administrator Resume Examples & Samples

Liaise with other teams as required to ensure the effcient and coordinated delivery of participant services to members
Possess good interpersonal skills to allow for a good relationship with clients and colleagues
Possess organisational/prioritisation skills

Senior Administrator Resume Examples & Samples

Ensure ALL Portfolios’ are reconciled within the appropriate timeframe, working closely with the necessary teams and deadlines, ensuring each quarter agreed deadlines for year end accounts and Client Reporting are met
Resolving queries. Developing and reviewing procedures and maintaining the procedures manual
Highlight and agree to the valuation the stock cost value on the nominal with PTS and all relevant Broker cash accounts to the nominal ledger, ensuring they are correctly recorded as ‘E’ accounts in Jobstream and linked in Client Handling System (CHS) with appropriate references
Agree share quantities -100% and agree Individual Market values to the valuation with PTS reports to within 5%, ensuring dividends are posted to the right stock – 100% and agree to the transaction report if provided. Highlight and agree the P/L and Dividend Income values on PTS reports to the nominal
Co-coordinating with other teams in Asset Administration and Client Reporting to meet deadlines
Proven experience in fiduciary services

Senior Administrator Resume Examples & Samples

Ensure the accuracy, timeliness and completeness of US tax withholdings, remittances, reporting & all regulatory filings for QI and FATCA for Milvus platform
Responsible to identify discrepancies in reporting due to system constraints, account or property setup, entitlement processing, and follow up to ensure reporting is accurate
Ensure that established controls and procedures surrounding the remittance of withholding tax and annual reporting requirements are followed and ensure that any risks are escalated in accordance with RBC policies
Collaborate with various operational business units and client service to ensure completeness of data required for accurate reporting
Identify opportunities to improve operational efficiency and reduce operational risk
Ensure team and related processes for QI & FATCA are kept up to date and fully documented
Assist in the completion of audit preparedness planning and execution
Participate in and support US regulatory projects which may involve; writing or reviewing business requirements, system testing, creating new DOPs, participating in internal/external training activities
Support QI reporting responsibilities for other custody platforms as required
Liaise with Tax Advisory Group to ensure regulatory requirements are met within the departments operating deliverables
Keep abreast of US tax regulatory developments
Good operational knowledge of tax reporting and custody systems
Ability to analyse and understand QI and FATCA legislation
Risk management and mitigation focus
Post secondary education or equivalent financial services work experience

Senior Administrator Transaction Management AIS Resume Examples & Samples

University or Graduate degree with experience in operations with dedicated experience in AIS sector or commercial company firms (5-7 years)
Fluent in French, English. Any other language is a plus
Knowledge of business strategy and priorities as well as excellent understanding of bank business operations and processes and quality execution experience

Senior Administrator Resume Examples & Samples

Actively make suggestions regarding progression of the case and agreeing strategy with managers
Ability to adapt to working with different managers and changing workloads
Understanding what is important and urgent, prioritising workload to ensure case progression and meeting of deadlines
Ensuring cases are progressed expediently and efficiently
International asset tracing and recovery
Reviewing and amending witness statements and affidavits in various jurisdictions following guidance from solicitors
Preparing and reviewing documentation for complex legal disputes with various parties
Investigating misconduct by company officers and others
Ability to understand and interpret accounts and other financial information
Demonstrating good writing skills by preparing clear correspondence/reports and analyses with little supervision
Ability to draft long form and bullet point reports
Ability to interview company staff and gain their confidence
Managing asset realisations including liaising with solicitors, agents and staff on site
Understanding of insolvency legislation, and the types of appointments taken on by the department, showing a willingness to learn about and apply relevant legislation in other jurisdictions
Understanding and preparing a statement of affairs, deficiency account and estimated outcome statements
Understanding the differences between fixed and floating charges, including sensitivities of recoveries under floating charge to size of preferential creditors and prescribed part

Senior Administrator Resume Examples & Samples

Provide support to the team, manage internal documentation, general office administration
To provide strictly private and confidential personal assistant role to the Senior Executive Officer
Maintain an accurate and manageable schedule for SEO
To facilitate meetings,schedule, debriefing meetings so follow up action can be implemented. Also, by arranging refreshments,seating,and taking minutes if required so
Draft Letters,emails and other correspondence required
Provide administrative support for the SEO and manage his time
Coordinate all travel engagements and meetings, including accommodations , dining, cater meetings space, and all logistics
Interface with employees, outside customers,vendors and government authorities
Delights the customer
Able to Juggle and prioritize tasks
Plans and deliver results

Senior Administrator Resume Examples & Samples

Direct support of VP/GM including calendar, travel and any ad hoc request
Serve as liaison for marketing, merchandising and design for seasonal catalog development
Serve as the liaison for CMG for Marketing materials and product samples
Learn season product lines for both men’s and women’s and be prepared to present internally to cross-functional groups
Coordinate Marketing materials and samples for key sales /customer meetings including: Sales Meetings, Department store market week, Key account meetings, & Internal line review presentations
Develop and maintain team site
Determine and maintain limited supplies of Sales give-a-ways as approved by Manager & Sales VP
Drive sample budget, needs and execution for seasonal product development/offering
BA/BS degree plus 1 to 2 years related experience
Must interact & work well with people at all levels of the organization including senior management. Requires the ability to coordinate, execute and implement effectively through interpersonal relationships
Incumbent will be the department liaison with various cross- functional areas for the purpose of executing assigned plans/projects and driving key business strategies
Contact with outside suppliers may be required for the management of sales samples and vendor contract
Experience with Microsoft Excel, Word & PowerPoint
Experience with event management

Senior Administrator Proxy Services Resume Examples & Samples

Monitor Global Proxy mailbox daily throughout the day to ensure all outstanding items are actioned in priority order by urgency and recipient location, and /or escalate for review where necessary
Respond to or acknowledge all inquiries within 24 hours of receipt
Ensure that all 62p default notifications are actioned upon by 10 am Toronto time
Ensure that all inbound Swifts with fees indicated are identified and sent to the UK office by no later then 11am Toronto time. For items received after midday Toronto time these must be sent by COB same day
Review and manage information for upcoming meetings from sub-custodians, vendors and internal departments and relay information to the necessary areas, follow working guides for consistency
Seek clarification from Issuer/agent/sub-custodian on all unclear notices and/or notices where additional information is required
Maintain up-to-date records for all meetings and market updates
Ensure appropriate checklists and templates are always utilized
Ensure that all proxy material is sent out in a timely manner
Adhere to and action all market specific requirements in a timely manner
Ensure all RBCIS Power of Attorneys are in place in a timely manner
Ensure the receipt of all client Power of Attorneys are acknowledged by email, reviewed and sent to the agent within 24 hours. Where information on the POA requires amendment a response must be provided via email to the POA sender by COB same day
Ensure that quality plus stats are updated and provided to Management monthly
University/College degree or equivalent work experience
Good understanding of corporate action principals
Good judgment at evaluating risk
This position requires working hours of 8.30am – 5:00pm
Must be flexible and able to work overtime on short notice (i.e. same day)
Must be able to work a minimum of one statutory holiday per year
Environment is high paced and often stressful

Managed Mobility Services Senior Administrator Resume Examples & Samples

IT Specialist certification (at least in progress status)
MS Windows server certification
Airwatch certification
Proven deep knowledge of networking
ITIL certificationIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Senior Administrator Resume Examples & Samples

Taking responsibility for own caseload of predominantly bankruptcy and related personal insolvency assignments that may from time to time arise
When necessary, assisting senior staff in performing larger and more complex cases
Developing relevant technical and accountancy knowledge through on-the-job experience and / or study
Pursuing the realisation of assets as required
Assisting in trading cases as may be appropriate

Senior Administrator, Weblogic Resume Examples & Samples

Provide application installation, configuration, and troubleshooting expertise for supported web applications in the development, QA, integration, staging (pre-production) and production environments. This includes, but is not limited to, BEA Weblogic Server 9.x/10.x and OSB 2.6/3.0
Create, update, and resolve tickets documenting system outages in any of the above environments
Install applications and middleware as required
Lead deployment activities and coordinate both internal and external resources
Proactively evaluate application health and performance, follow up on requests and resolve anomalies
Assist with the evaluation, customization and implementation of off-the-shelf tools as applicable
Participate in a 24x7 on-call rotation in support of the software environments
Perform root cause analysis for outages and issues and recommend/implement improvements to systems and processes
Help to define operational standards across the organization
Provide leadership for and mentoring of junior team members
Recommend and manage the implementation of automated monitoring solutions and problem detection/resolution methodologies
Provide regular status updates to management on assigned tasks and projects
Experience with open source technologies like Kafka, couchbase, etc is a plus
5-6 years of overall experience , with 4+ years of the following technologies
Java/J2EE under Unix including testing and troubleshooting
Support and administration of BEA Weblogic server
Experience supporting high volume transaction processing systems
Experience in Unix, Linux preferred. Some system administration background is a plus
Experience with scripting languages such as Perl, Python, or Unix shell
Experience and comfort with common network elements such as routers, firewalls, and load balancers
Solid understanding and be able to demonstrate experience with standard Internet technologies such as TCP/IP, DNS, DHCP, UDP, JDBC, XML, SOAP and Apache
Bachelor's degree in computer science, engineering, or related discipline

Senior Administrator Resume Examples & Samples

Preparation of monthly / quarterly management accounts and NAV
Assistance with preparation of annual financial statements in accordance with UK GAAP / US GAAP / IFRS (with training and supervision)
Assistance with the calculation of management fees / GPS
Calcualtion of distribution and drawdown amounts
Investigating client queries and preparing draft responses for review
Review of payments and receipts
Supporting the confirmation process for client transactions, liaising with clients and counterparties
Attending meetings with client contacts and intermediaries with management
Supporting adhoc transactions
Supporting adhoc departmental project work

Transfer Agency Senior Administrator Resume Examples & Samples

Ensure all documents are scanned/indexed correctly
Follow up /escalate queries on unknown documents in a timely manner
Complete daily checksheets and ensure documents are kept up to date
Undertake and assist in any projects that may arise to include training of new staff
Deliver high quality service to customers, both internally and externally, through timely and accurate completion of all tasks assigned
Ensure any queries from shareholder and clients are handled in a professional manner
Prepare any weekly / monthly reports
Ensure all paperwork is filed on a daily basis in an organised manner
Complete processing of dividend distributions, renewal commissions at period ends as directed by your Supervisor
Initiate the monthly shareholder statement processing as directed by your Supervisor
Assist in the timely completion of Regulatory reporting as directed by your Supervisor
Ability to multi-task and meet deadlines
Numerical ability and analytical skills
Self-motivation skills and the ability to work independently as well as part of a team
6/12 months experience in the Fund Administration Industry would be desirable

Senior Administrator, Company Secretarial Resume Examples & Samples

Preparation of Agendas and Board Packs for Board Meetings
O o
Completion of a recognised Secretarial Course
Strong knowledge of the Microsoft Office Suite
Strong Administration and Interpersonal skills
Prior use of Lotus Notes would be an advantage
Previous experience working in a similar professional environment would be an advantage

Senior Administrator Resume Examples & Samples

Manage
Liaise
Effective communication (written and verbal) with a

Senior Administrator Resume Examples & Samples

Typing and formatting, sometimes complex, proposal/tender documents, course workbooks and other general correspondence
Creating PowerPoint documents for presentations and tenders
Qualification administration support
Booking flights, hotels etc. for a team of trainers
Supporting the team with any ad-hoc administrative requirements

Senior Administrator Resume Examples & Samples

Receive, sort and process incoming packages from internal users. Based on delivery requirements and shipment parameters, determine best routing using third party equipment. Understand and prepare all required export documents (e.g. airbill, commercial invoice, certificate of origin, etc.) for international shipments. Correspond directly with third party vendors providing routing instructions for heavyweight domestic airfreight and truck moves
Review manifest in DX Online to determine anticipated daily volumes, review consolidation opportunities for shipments consigned to same recipient address and determine required processing time to ensure same day shipment. Review monthly report of any “missed consolidation” opportunities and work with the TW NY DX Administrator on adding new companies and addresses so future shipments to those locations are consolidated
Handle special projects as assigned, including domestic, export and import shipments for all divisions and productions within Warner Bros. Work with freight vendors to understand scope of work, bid out for quotes, work with awarded freight vendor throughout the process from pick-up to delivery; communicate internal client or productions status, handle coding and processing of freight payment
Work with freight vendors to track and monitor any problem shipments as well as communicate to users the shipment status and pertinent information until final delivery to recipient. Handle any customer service issues pertaining to DX. Train new users on DX Online and, provide refresher training to existing DX user groups when there are system changes. Contact new business units and Productions to review the DX program and set them up as new users; provide training and monitor progress
Review reports and freight invoices to determine any outbound usage that should be handled through DX and contact the potential DX users to train them on the DX system. Review and audit freight invoices or reconcile transactions if using procurement card for DX account and file claims based on performance criteria, loss and damage. Track and report cost savings associated with audit process
Interface and communicate effectively with internal and external (e.g. TW Corporate Transportation & Logistics, New York) divisional management regarding customer requests for system issues and enhancements. Handles troubleshooting of shipping problems, correspond with divisions and third party vendors regarding special shipping requests, etc. Creates and maintains tracking and cost analysis reports for departments serviced. Work directly with TW NY Administrator to communicate on the DX “splash page” any pertinent notifications such as holiday schedules, airline strikes, custom requirements for export documents, etc
Work with Customs Broker to ensure timely clearance of import shipments into the U.S. and Canada. Review and ensure proper documents are present
Review internal processes and make recommendations for streamlining and cost reduction while maintaining equal to or better service. Maintain standard operating procedures (SOP) for DX on a consistent basis to ensure procedures are current and accurate
Cross train with each of the Sr. Administrators in Corporate Logistics and Traffic and provide back up support when individuals are out of the office
Identify and reconcile all service requests created before the last DX pick up time with an open status against the pickup manifest to ensure all packages ship the same day. Communicate with the users on proper handling procedures. Ensure email notifications for open transactions are sent by the system
Scan the DX barcode for all “personal” DX shipments to ensure an email pre alert is sent by the system to the sender with the total freight charges and reimbursement procedures. Review the vendor rates loaded in the shipping systems to ensure they are accurate and current
Assist Executive Director and Manager with special projects as well as provide internal department support whenever necessary. Performs miscellaneous duties as assigned

Senior Administrator, Securities Lending Resume Examples & Samples

Knowledge of different Custody process and products
Able to report
Custody Industry Knowledge
Market practice knowledge
Internal system and process knowledge
SWIFT messages type knowledge
1 Available position-Grade 4

Senior Administrator Resume Examples & Samples

Ensure the prompt escalation (same day) to the line manager of all matters which may present a potential financial loss, client service concern or reputation risk
Continually ensure complete awareness and adherence to all departmental policies, procedures and control functions at all times
Be fully aware of all client / agent / counterparty / inter-departmental service level standards and agreements ensuring compliance at all times
Maintain strong working knowledge of the various types of events in existence and their current rulings and conventions ensuring you remain fully aware of changes in market practice. Conduct regular reviews of the department’s policies and procedures, updating them as necessary
Ensure that information sent to the client is accurate and in a comprehensive and clear format
Ensure that all yours and your teams work is processed accurately, on time and in line with agreed procedures and /or mandate with a ‘Get It Right First Time’ attitude. With continued focus on Risk and Audit point prevention and assisting in the reduction of E & Os
Maintenance of satisfactory internal and external Audit/Regulatory/Risk ratings and reviews
Responsible to build and maintain internal & external, local & global relationships, where applicable
Ensure that sub-custodians keep within their Service Level Standards and advise Network of any failures
Ensure all internal and external queries are responded to in a timely and effective manner within SLA time frames
Responsible for the completion of all RFP documentation when requested
Ensure that all reconciliation issues are resolved in a timely manner and ensure that all supporting documentation is available
Maintain and grow relevant standardised global metric based reporting, including KQI's, KRI's and KEI's. Assist with the improvements to our key risk, quality and efficiency metrics to include but not limited to Quality Plus, EQ data, client queries, reconciliations and error logs
Assist with development and build of operational processes pertinent to the department
Support and administer all aspects of your teams’ functions, supporting the other teams within the department, the broader global function and the global Shared Services teams

Senior Administrator, Company Secretarial Resume Examples & Samples

Manage and mitigate risk, within the day to day activities and escalate as appropriate
Maintain statutory books and regulatory filings for the assigned portfolio of clients
Organise, prepare agendas for and attend client board / investor / committee meetings
Produce minutes, action points and follow up for clients within agreed deadlines
Liaise with internal and external parties as needed (i.e. client, regulators, lawyers, notaries, embassies, client relationship delivery managers, operational teams etc.)
Attend on-boarding / client service review meetings (as necessary)
Knowledge of Diligent Boardbooks or any other board packaging software would be an advantage
Experience with client facing situations and familiarity with the Luxembourg legal environment
Any experience attending board meetings and taking minutes would be an advantage
Ability to work autonomously in large part

Senior Administrator, Global Reconciliations Resume Examples & Samples

Experience of 2 years in Financial Markets or related Industry with exposure to Settlements, Custody, Reconciliations or Funds Management preferable but not compulsory
Exposure to various market instruments and market trading
Good Written and Oral Communication Skills

Senior Administrator, Client Transitions Resume Examples & Samples

Execution of the change/transition process in the define geography/region
Project management and execution for all change & transition related activity for new, add on, data migrations, restructures/in-species and lost business across custody (market openings), fund accounting, middle office and registry services
Ensure adherence to the agreed target operating model and communicate/escalate changes of service/scope identified in the implementation
Manages and owns the complete client portfolio of change, including
Actively engages within the client team set-up to manage clients
Maintain awareness of market, competitive, regulatory and legislative developments to fully capitalize on opportunities to extend client base

Senior Administrator, Trade Capture Resume Examples & Samples

The Senior Administrator (SA) is responsible for ensuring daily tasks for the team is completed via EOD check and ensures that any ad-hoc requests are carried out
The SA performs high level validation for the team along with the Team Supervisor
The SA is responsible for the team in the absence of the Supervisor and ensures BAU of tasks and management duties which include conducting daily briefings
The SA also carries out internal team trainings for the Administrators/New Staffs and acts as the Subject Matter Expert (SME) for the team and is expected to provide constructive feedback to the Staffs
SA is also to ensure all client report is validated to facilitate the settlement process
SA is also responsible for ensuring any system issues on the applications: Focus, TLM, Stelink, Webi, Pending Tools, Documentum, Rightfax and OMT are raised and escalated promptly
The SA is to ensure that all reconciliation breaks for Stocks and Cash have been investigated by the team by end of day
Any prior banking experience in operations / Back office is a plus

Senior Administrator Resume Examples & Samples

Preparation of budget files as per agreed procedures
Updating the accounting system with approved budgets
Preparation of payment instruction
Maintaining checklists and procedure document making sure they are fully updated and signed off
Extensive knowledge of internal systems and procedures
Excellent analytical, organisational and time management skills
Professional approach to work and personal appearance
Job holders ideally should have a third level honours degree in an accounting related discipline
One to two years’ experience in fund accounting is preferred
Ability to adhere to rigid deadlines

Senior Administrator / PA Resume Examples & Samples

Liaising with clients on a regular basis while also preparing packs and presentations for meeting
Full administrative duties with all client documents
Supporting the wider team with ad hoc administrative duties
Full PA duties including diary management, travel arrangements and expenses
Have a good understanding of IFAs and wealth management
This person must have 3 - 5 years experience within a similar role
Good communicator
Strong IT Skills

SDM Senior Administrator Resume Examples & Samples

You will require an ability to work within a tight, deadline driven environment. This will involve maintaining an attention to detail and ability to make decisions without missing agreed deadlines
A range of other project/process development/internal & external training initiatives
Sound technical knowledge of equity, fixed income, derivative and fund of fund products, including vendor and broker pricing, corporate events and security master creation and maintenance
Project management skills

Senior Administrator Resume Examples & Samples

At least 5 years relevant secretary/admin experience, preferable for the working experience with MNC
Good MS (outlook, Excel, Word, PPT) skills
Integrity, high sense of responsibility, hardworking, good teamwork spiritAdministration

Senior Administrator Resume Examples & Samples

Assist in providing secretarial and administrative support which includes managing and making arrangements for leader’s schedule, appointments, travel, etc
Accommodation arrangement: book air-ticket and hotel for the team
Follow up the process of reimbursement for leader’s biz trip and other expenses
Organization of internal and external meeting
Support data analysis and slides preparation
Conduct translation both in Chinese and English
Take additional responsibilities assigned within the department

Servicenow Senior Administrator Resume Examples & Samples

Bachelor’s degree or equivalent experience and 9+ years of administrative or engineering experience operating in large IT environments
4+ years of experience with administering and developing within the ServiceNow Cloud Based Enterprise Edition Service Management Suite including, but not limited to, the following modules
ServiceNow Asset Management
ServiceNow Change and Release Management
ServiceNow Configuration Management
ServiceNow Incident Management
ServiceNow IT Cost Management
ServiceNow Problem Management
ServiceNow Service Catalog
ServiceNow Reporting
3+ years of experience with application deployment and enterprise monitoring
Experience configuring/implementing SQL databases
Experience supporting project plans and schedules and briefing senior government customers
Experience in performing root cause analysis, risk identification, and risk mitigation
Research emerging technologies and makes recommendations based on future business needs
Intermediate to Advanced skills with Microsoft Office Suite including Word, Project, and Excel
Interpersonal skills including the ability to collaborate effectively, self- awareness, and excellent written and oral communications
Candidate must possess a US “Public Trust” clearance or be able to obtain a Public Trust clearance
ITIL ® Foundation certification
Certifications: MCSE, PMP, or other related certifications
Experience supporting Crystal Reports/Business Objects configuring and implementing
Familiarity with US government network environments and policies (data and voice networks, IT security systems, policies and procedures)

Linux Senior Administrator Resume Examples & Samples

Drafting of required engineering input to the Installation Design Plan (IDP) to support procurement, configuration management, and certification and accreditation of proposed systems
Developing functional process diagrams for Linux services
Provide Linux administration and installation support focusing on the design, implementation and maintenance of Linux services
Designing, installing, provisioning, configuring, optimizing, performance tuning, integrating, and administering Linux solution technologies in a lab environment
Supporting and documenting the implementation of approved changes to system configurations, software, and infrastructure within the approved testing schedule
Researching and analyzing emerging Linux technologies, techniques, and protocols and making recommendations
Assisting with procurement of hardware, software, and services
Supporting the installation of new Linux services components, if required
Kickstart
OS provisioning
Active Directory (AD)
STIG
Virtualization

Active Directory Senior Administrator Resume Examples & Samples

Developing functional process diagrams for AD services
Provide AD administration support focusing on the design, implementation and maintenance of AD services
Designing, installing, provisioning, configuring, optimizing, performance tuning, integrating, and administering AD solution technologies in a lab environment
Assist the SSC Pacific Government team in planning, executing and documenting development of system operational verification tests (SOVT) in accordance with SPAWAR M-4720.1, Shore Installation Process Handbook v4.0, 12 Nov 14
Interfacing with C2 system owners during integration testing preparation and execution
Performing requirements analysis to capture and incorporate C2 and other component system of systems testing criteria into integration testing scenarios
Providing ongoing progress to leadership, system owners, and peers regarding health of the environment and status of testing
Researching and analyzing emerging AD technologies, techniques, and protocols and making recommendations
Supporting the installation of new AD components, if required
Must possess a Top Secret clearance with a current SSBI and be SCI-eligible
Must possess a Microsoft Certified Technology Specialist (MCTS)/Microsoft Certified Solutions Associate (MCSA) or equivalent/higher certification
Must possess the MCTS - Active Directory (70-640) certification or higher to satisfy the DoD 8570.01-M network/computing environment certification requirement
Must possess an active DoD 8570.01-M, Information Assurance Workforce Improvement Program certification at information assurance technical level II (IAT II; CompTIA Security+ or equivalent) and the respective network and computing environment certification (see c, above)
Must possess five or more years of demonstrated advanced, hands-on, AD administration experience supporting the design, installation, configuration, development, integration, implementation, and testing of AD services in a complex environment with multiple classification enclaves and integrated with DoD C2 systems utilizing associated information assurance processes/procedures
Must possess demonstrated advanced experience supporting and troubleshooting AD, Windows server, and hosted application issues reported through monitoring or customer submittals
Must possess demonstrated familiarity with Enterprise IT environments (data center, computing, storage, network, security, replication, backup/recovery, policies and procedures)
Must possess demonstrated experience in the development and refinement of processes and procedures to ensure efficient, repeatable and effective monitoring and troubleshooting of AD services
Must possess advanced interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications
Must demonstrate the ability to drive efficient resolution of all incidents through analytical and structured approaches to problem solving
Should possess a Bachelor’s Degree or Higher in Computer Science, Information Technology or related discipline; experience may be accepted in lieu of education
Should possess one or more Windows certifications: MCTS/MCSA, MCSE, or equivalent/higher
Should possess demonstrated experience with ITIL methodology; specifically Incident, Request and Change management principles and tracking systems
Should possess demonstrated experience with Operations support within an ITIL Service Operations management framework, including use of Service Now or Remedy service management tools
Should possess demonstrated experience with IT service management best practices such as change, problem, incident, configuration and service level management

CDI Senior Administrator Resume Examples & Samples

Assist in the drafting of required engineering input to the Installation Design Plan (IDP) to support procurement, configuration management, and certification and accreditation of proposed systems
Developing functional process diagrams for CDI services
Designing, installing, provisioning, configuring, optimizing, performance tuning, integrating, and administering CDI solution technologies in a lab environment
Complying with all applicable security and Information assurance (IA) policies and directives
Developing comprehensive test cases to include testing scenarios for both normal and degraded (e.g., disaster recovery, continuity of operations, data recovery/spills, etc.) operations, pass/fail criteria, performance criteria, capacity planning, measurement criteria, results analysis procedures, and results/status reporting criteria
Researching and analyzing emerging CDI technologies, techniques, and protocols and making recommendations
Supporting the installation of a new CDI infrastructure, if required
) Should possess demonstrated experience with IT service management best practices such as change, problem, incident, configuration and service level management

Senior Administrator Resume Examples & Samples

Provides ad hoc assistance to the Statutory Reporting team with jurats, check requests, shipping labels, various mailings and filing
Prepares increasingly complex reports and presentations including preparing special reports through gathering and summarizing information and/or data
Arranges and coordinates the quarterly, annual statement and audited statutory mailing process
Administers the certificate of authority process including renewals, COA requests and checks
Organizes continuing education (CPE) sessions and coordinates timing with the Radnor and Fort Wayne locations
Coordinates quarterly and annual team meetings including preparing the agenda and presentations, as necessary
Administers the jurat process, annual report issuance and the quarterly Audit Committee mailings
Manages calendar and schedules meetings, conferences and appointments
Arranges and coordinates assigned manager's travel including preparing itineraries
Receives and screens telephone calls, letters and/or visitors including answering routine questions, obtains and furnishes information
Enters expense reports into appropriate systems, and sorts, reviews and distributes mail
Greets and directs visitors and act as primary resource for internal and external contacts, facilitating a professional image of LFG
Prepares correspondence, memorandum and documents for review and approval
Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures
Remains current in professional and industry trends
Makes a positive contribution as demonstrated by
Making suggestions for improvement
Learning new skills, procedures and processes
3 - 5+ Years Relevant job experience that directly aligns to the specific responsibilities of this position
Finds common ground and can gain collaboration among management, colleagues and peers
Demonstrated solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers)
#LI-POST

Senior Administrator Resume Examples & Samples

Daily processing of new business from all channels
Working experience in the insurance industry
Has a strong flair in administrative work
Possess a dedicated and committed working attitude
Able to juggle between different work tasks
Meticulous
Able to gel well with colleagues; Has a pleasant and friendly personality

Senior Administrator Resume Examples & Samples

Bachelor's degree plus 3-5 years experience in Human Resources, International HR/Global Mobility experience strongly preferred. Candidates with specific experience in Relocation, Immigration, and expatriate management are strongly preferred
Experience working in virtual and multi-national environment, as well as ability to function in an independent manner with a high degree of initiative
This position requires excellent communication skills, including written and spoken English skills.
Must have a high tolerance for ambiguity, function in a self-directed manner with high degree of initiative.
Ability to work collaboratively with employees at all levels within the organization, as well as with multiple departments/programs in order to effectively and timely meet objectives
Ability to deal with unusual or unexpected issues with a high tolerance for ambiguity.
Ability to gather, analyze and interpret data for trending, reporting and presentation purposes.
Must display excellent judgment and problem solving, while operating in a flexible and professional manner.
Ability to maintain highest level of confidentiality and utilize appropriate tact and professionalism.
Ability to influence diverse organizations and drive HR/mobility policy compliance
Excellent team player with the strong ability to partner and collaborate with others
Demonstrated ability to keep accurate, orderly files and records.
Strong systems and computer application skills including proficiency in Microsoft Excel, PowerPoint, and Word, as well as Google Apps
This is an exempt/professional level position

Senior Administrator Resume Examples & Samples

35 years of continuous growth of which the strongest growth in the past 5 years demonstrates that Seagate is at the right place at the right time: Cloud computing, social media, mobile, big data mega-trends will accelerate that growth even further in the years ahead of us. Conservatively 45% of the world’s digital data is stored on a Seagate product. From personal to global size, it’s powered by Seagate
Drive university recruitment processes: requisitions/requirements, sourcing, candidate selection, campus interviews, candidate care, offer management, and onboarding
Influence branding strategy and identify multiple access points to reach students at portfolio schools
Promote UR program through various advertising channels and social media such as university career sites, LinkedIn, Twitter, Facebook, blogs, etc
Work with Business Unit leaders & recruiters to plan, organize and execute university-based recruitment events
Deliver university recruitment presentations for internal & external audiences when necessary
Manage a portfolio of colleges and universities and cultivate new relationships to source talented interns and new graduate talent
Build relationships that will enable Seagate to leverage our investments with campus deans, faculty/staff members in target schools/degree programs, career service representatives, advisors, student leaders, relevant student groups on campus, and alumni groups
Manage the Summer Internship Program for CA market to include funding request, speaker sessions, professional network events, and variety of communications prior to onboarding and during the summer internship program
6+ years university recruitment and university relations experience
Demonstrated experience in driving university recruiting programs for college graduates and interns
Strong verbal and written communication skills and the ability to influence, inform and guide others
Ability to deliver campus engagement programs and prepare presentations for various staff and executive meetings
Confidence to function with limited supervision and resolve most client, candidate and recruiting issues without escalation
Demonstrated track record of successful executive interactions and consulting skills
High level of energy & engagement, and ability to drive the process when necessary
Technology savvy in the use of TA related applications / tools, eg. ATS, CRM, LinkedIn
Highly motivated and flexible
Ability to work independently as well as part of global, cross-regional and cross-functional teams
Excellent organizational, project, task, vendor management, and administrative skills
Excellent presentation, communication, and negotiation skills
Willingness to travel across India for the campus placements
Multi-regional program or project management experience

Senior Administrator Resume Examples & Samples

Create, maintain, modify as required "Whitelist" on all virtual servers for unsecure/secure networks
Strong communication (written and oral) and listening skills must complement product knowledge and enable the applicant to provide clear instruction and assistance in person and/or over the phone or via email
Professional behavior and characteristics are critical and required
Working levels of experience with Server 2008/2012
Technical experience with Server 2008/2012
Strong MS platform knowledge and skills

Senior Administrator Resume Examples & Samples

Strong risk management awareness
Involvement in change initiatives
Familiarity with Trade Management and/or wider Middle Office functions
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IS Senior Administrator Resume Examples & Samples

Be a key contributor in the installation, configuration, maintenance and monitoring of infrastructure across the region
Be a key contributor to the creation of operational processes and procedures to ensure effective maintenance of the global infrastructure
Collaborate with tier 1 and 2 support to provide effective knowledge transfer to proactively resolve issues
Responsible for tier 3 support for all dc operations incidents including root cause analysis, issue resolution and escalation where appropriate
Responsible for day to day operations, administration, maintenance and upgrades of infrastrucutre systems and solutions
Manage reporting, monitoring and dashboarding solutions for auditing, usage and performance metrics using standard tools including SCOM, SCCM and vCOps
Responsible for virtual infrastructure capacity management and monitoring including host capacity, DRS management, vMotion, storage and VM resource allocation
Maintain updated enterprise configuration management database (CMDB) for DC Operations sytems
Comply with corporate policies for security, change management and asset management
Experience implementing, supporting and maintaining enterprise scale IT solutions
Open to after-hours and weekend work, including travel when appropriate
Proven experience working on medium to large sized IT infrastructure projects
Excellent working knowledge of virtualization technologies including VMware, Citrix, Hyper-V
Excellent working knowledge of infrastructure technologies including Server operating systems, Active Directory, Exchange, Lync, DNS, DHCP, File/Print, storage, backups

Senior Administrator SDM Resume Examples & Samples

Strong MS Excel or VB skills
Must have a strong focus on accuracy and attention to detail
Must have an ability to work under pressure
Excellent teamwork, interpersonal, oral and written communication skills
Dependability, flexibility and the ability to lead by example
Prior knowledge of OTC assets beneficial but not essential

Senior Administrator Resume Examples & Samples

Update and maintain client database
Answer and screen incoming telephone calls
Work independently and together within a team on special non-recurring and ongoing projects
Work effectively with senior leadership
Coach and mentor Administrative staff

Senior Administrator Resume Examples & Samples

Oversee process of the declassification of documents related to litigation cases, including Freedom of Information Act requests, other civil cases, and criminal cases, from beginning to end
Perform case management duties that include creating cases, creating and maintaining physical files, documenting all correspondence and coordinating with Sponsor components to identify equities as well as those of other government agencies
Act as a liaison for all other components as well as other government agencies involved in the process
Communicate both orally and in writing with internal and external stakeholders
Conduct desktop research and analyze results to determine the relevance of a new search or whether the requested records have been previously declassified and/or released
Record decisions in the Sponsor's automated systems or on hardcopy forms as required
Strong oral and written communication skills sufficient to compose and deliver responses, presentations, etc. in a clear and concise manner
Well-developed critical thinking skills and an excellent focus on/to detail is a must have skills set
Ability to adapt to changing work requirements and manage multiple priorities in a deadline environment
Ability to juggle priorities in a deadline environment
Ability to apply a strong customer focus orientation to understand customer requirements
Previous experience supporting public information release programs
Some legal support experience with knowledge of the court process for public information cases
Bachelor degree from an accredited institution plus at least 4 years professional experience
Four (4) years of experience (for a total of eight (8) or more years) may be substituted for a degree, with a high school diploma

Transfer Agency AML Senior Administrator Resume Examples & Samples

Maintain delivery of a high quality service level to clients and other departments within BNY Mellon ensuring any queries are dealt with in a professional manner and escalating where appropriate. Ensure a professional relationship is maintained with clients and shareholders at all times
Ensure reporting is distributed within the required deadlines
Ensure the timely processing of all activities within your team. Complete all checklists to ensure that all tasks have been completed
Identify new tasks or amendments to existing tasks on checklist and forward to Supervisor for review and approval
Ensure weekly/monthly Transfer Agency Management Information System (MIS) spreadsheets are updated in an accurate and timely manner for review by the Supervisor
Provide cover when necessary for other Administrators as required
Complete reporting for the Client Servicing Team accurately and timely for review by your Supervisor
Ensure all system workflow quality control checks are carried out on a daily basis
Ensure the timely and accurate completion of all Incident Reports
Be able to demonstrate initiative and enthusiasm with an ability to set and achieve challenging goals
The candidate must have at least 1-2 years AML experience, preferably in a TA or financial services operational environment
Knowledge of AML requirements under Irish and EU legislation, local regulations, tax including but not limited to Irish withholding tax, EU Savings Directive, Foreign Account Tax Compliance Act (“FATCA”))
Experience with fraud prevention, compliance and operational risk
At least 1-2 years’ experience in the Fund Administration Industry
Knowledge of Transfer Agency processes, activities & systems (ideally RUFUS & MShare)

Senior Administrator Resume Examples & Samples

Administer and process all incoming medical records and lay evidence included with the request for a medical determination
Experience with medical necessity or utilization review determinations at any level within healthcare
Responsible for applying SSA 5-step process to evaluate medical claims
Ensure correct documents are provided to the physician reviewer
Examine case file to ensure all relevant information has been submitted
Contact appropriate parties for required documents and/or clarification, if not received
Succinctly summarize the facts for each case for the physician reviewer indicating what medical evidence is present supporting the medical determination
Designate clinical match of physician reviewer ensuring the appropriate medical professional performs the requested determination review
Responsible for remaining current on substantive laws governing the SSA 5-step process utilized to evaluate medical claims
Code and record all initial and resubmitted redetermination requests in accordance to ICD-9 diagnosis regulations Track and finalize all requests submitted for medical determination decision
Assist in the development of system requirements for processing the disability claim
Assist Project Manager in researching, organizing, and analyzing data for internal and client reports
Reviews documents determining completeness and eligibility prior to assigning to the physician reviewer
This position has the ability to work remote
Associate degree required
Knowledge of scope of practice for physicians, psychologists, and psychiatrists
Able to type and write effectively in IT application software, such as Word, Excel, Lotus Notes, and Power Point
Knowledge of Maryland Disability Determination regulations and/or governing statutes and the Social Security Administration’s Five-Step Disability Determination Process
Performs well in a deadline-oriented environment
Executes multiple complex tasks simultaneously
Works as a team contributor and an individual contributor

Senior Administrator Resume Examples & Samples

Organises team when Team Leader is unavailable
Supports the Team Leader with the training and coaching of team members
First point of escalation
Quality checks the work of team
Overcoming problems, find solutions
Good communicator & experienced in call handling
Used to working in a fast paced environment & a background in medical administration desirable
Good knowledge of Microsoft Office including Excel and PowerPoint
Knowledge of Royal Navy & RAF recruiting desirable

Senior Administrator Resume Examples & Samples

Deliver high quality service to customers, both internally and externally, through timely and accurate completion of all tasks assigned. Ensure any queries from shareholders and clients are handled in a professional way and a professional relationship is maintained with the client at all times. Ensure the shareholder telephone line is answered professionally within 3 rings
Completion of daily checklists/test scripts accurately for all tasks assigned to you
Notify Supervisor advised of progress and highlight to Supervisor any concerns or complaints as a matter of urgency
Identify areas where improvements can be made on the team and identify any training that is required to achieve this. Communicate requirements to Supervisor
Provide holiday and sick leave cover for other team members as required by Supervisor
Share knowledge within team / department
Adhere to BNY Mellon standard procedures and controls in accordance with the relevant Transfer Agency Departmental Procedures Manual
Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy. Ensure completion of all Web Based regulatory training within agreed timeframe
Gain an understanding of complex tasks and seek to bring to a timely close
Actively participate at team meetings and assist in minute taking
Assist the Supervisor in identifying any training requirements for the Junior Administrator on your team
Oral and written communication skills
Customer service focus and delivery
Strong numerical ability and analytical skills
Concern for Quality/Accuracy and Attention to Detail
At least 1 years’ experience in the Fund Administration Industry would be desirable

Senior Administrator Resume Examples & Samples

Relationship management for key clients in HK
Name check for offshore companies
Incorporation / Dissolution for offshore companies, mainly BVI, Samoa, Seychelles,Cayman Islands
Liaison with compliance for KYC matters
Prepare post incorporation documents
Arrange to issue Certificate of Incumbency, Certificate of Good Standing and Registered Agent's Certificate
Liaise with different offices for the client issues
Direct communicate with clients for the issues via emails or calls
Support the Taiwan and Singapore offices for incorporation deals
Keep check receipt of payments

Senior Administrator Resume Examples & Samples

Supports the Team Leader with the training and coaching team members
Quality check the work of team
Experienced administrator/advisor

Senior Administrator SDM Resume Examples & Samples

Driving margin calls as part of our collateral management business
Regulatory reporting and risk analysis by the bank and our clients
An environment where you will develop sound technical knowledge of a variety of derivative products, including vendor and broker pricing, corporate events and security master creation and maintenance

Senior Administrator Resume Examples & Samples

Configure and tune hardware and software to insure optimum performance and resource utilization
Develop advanced shell scripts, SQL scripts in support of database operations
Enforce Security policies and procedures on databases
Write and maintain documentation describing changes and modifications to all systems and databases
Perform exports, backups, restores, refreshes and data extracts as required
Act as technical liaison in support for database related project activities
Develop strong working knowledge of key applications and their interaction with the database(s)
4-5 years in Windows 2000, 2003 and 2008 server environment,
5-8 years as a database administrator working with SQL 2005, 2008, 2012 and 2014 environments
Experience in a large, 24x7 environment
Experience with multi-terabyte databases
Experience with SQL Always On and Active/Active Peer to Peer Transactional Replication
Experience with telephony billing systems and related applications a big plus
High degree of skill with database commands and monitoring utilities such as SQL Profiler, Spotlight, FOGLIGHT, SolarWinds, Red-Gate etc
Advanced knowledge of database administration tasks such as backups, database recovery, security, etc
Advanced knowledge of debugging and performance tuning stored procedures, UDFs and triggers
Advanced installation and configuration experience
Advanced knowledge of hardware, including clusters, RAID, multi-processor architecture, etc
Advanced knowledge of VBScript and advanced DTS, SSIS package design
Strong knowledge of high availability and Disaster Recovery architecture
Solid experience with the Windows operating system and command set as well as competence with PowerShell scripting
Thorough knowledge of physical and logical disk systems and their impact on database performance
Experience with server and database clustering techniques and the performance impacts thereof
Knowledge of Big Data concepts including NoSQL like Mongo
A four year degree in Computer Science or equivalent experience

Transfer Agency Senior Administrator Resume Examples & Samples

Timely completion of work allocated by your Supervisor in an accurate fashion and within agreed deadlines
Prepare any weekly / monthly reporting required, and pass on to the Supervisor for review
Prepare incident reports and update logs within the appropriate timeframe for review by your Supervisor
Ensure all paperwork is filed on a daily basis in an organised manner to facilitate easy retrieval and review when necessary
Keep Supervisor informed of any issues that may affect the completion of your duties within the agreed deadlines as soon as they arise, to ensure prompt resolution
Take responsibility for self-development in order to continually improve your performance on the team. This can be achieved by participating in cross training on various funds to enhance productivity of the Transfer Agency department
Gain an understanding of all output reports produced on a daily /weekly / monthly basis
Perform the role of a “Buddy” to assigned new Junior Administrators in the team, providing support and guidance as required
Accurately review any work that may be assigned to you by your Supervisor / Assistant Manager
Proficiency in using Microsoft packages particularly Excel. Knowledge of Visual Basic would be beneficial but not essential
Motivated team members with the ability to adapt and learn quickly
Procedural knowledge

Senior Administrator Resume Examples & Samples

Ensure the service level provided by the team adheres to the Client Service Delivery agreements
Develop internal stakeholder relationships with the wider team as well as general business support
Support external counterparty relationships e.g. Brokers, Custodians & Industry bodies
Generate ideas for improvements to systems and processes in support of client requirements and BNP Paribas Securities Service strategic objectives. Support the development and implementation of such improvements
Innovate & challenge status quo within the governance and framework of our change program
Ensure adherence to procedures and the risk and control framework to manage risk effectively & efficiently within the team
Support business contingency plans as required
Ensure adequate internal controls are in place to mitigate operational risk
Provide feedback on staff within the team to support their technical and personal development
Support cross training

Senior Administrator Resume Examples & Samples

5+ years’ experience working in an Enterprise environment as a systems administrator, architect or related role
2+ Years working with Enterprise Backup Application software, specifically CommVault
Prior experience implementing VSA VMWare backup solutions
Create and maintain technical and conceptual documentation
Ability to work autonomously or as part of a team with DBA’s, server administrators, vendors, consultants, etc
Exposure to or previous work experience with backup software such as EMC or Hitachi
Familiarity with office automation software (Word, Excel, etc.)
Bachelor of Engineering

Senior Administrator Resume Examples & Samples

Good skills on any of 2 Unix OS( AIX , Linux, HP UX and Solaris ) exposure on more operating systems would be added advantage
Expertise level of knowledge on CommVault (Should be strong in CommVault v9 and V10)
Around 5 years' experience required and should have experience in Build and configure of CommVault servers and its components
4 Experience with proactive monitoring and automation Implementation and design of CommVault solutions for end-to-end backup of client data Knowledge of VTL (configuration and troubleshooting) , online backups for databases, mail servers etc
Knowledge on Backup and Restore for physical servers, VM's, database for CommVault
CommVault backup product experience is required, as is a strong knowledge of all UNIX operating systems and architecture
Analyzing skills of various backup failure errors in Data Domain and Networker. Understanding of the alert management process
Proficiency in Log Analysis and Troubleshooting of complex Backup Issues. Advanced Media Handling Skills. Troubleshooting Performance related issues
Identifying the backup residing(tape/media/disk) locations, initiation of restore, backup scheduling
Should have thorough knowledge on restore procedure of various types including File system, database, VMs etc
Strong technical background in industry standard (SAN and NAS) storage technologies, with the proven capability to implement and support complex environments
Understanding of differences between various flavors of Unix and having knowledge of multiple OSs. Knowledge on VMware and the Functionality of Virtual Center. Should know the basic functionality of VMware ESX
Analyze and resolve technical queries of customer - High Severity Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation
Experience and working knowledge of networking protocols and components
Understand product technology and prepare technical documentation, SOPs
Experience in performance, tuning, and capacity planning
Participate and manage calls with onsite escalation points/Bridge calls/Customers/RCA reviews/High critical incident meetings etc
Be able to automate activities using tools/scripts
Project management and excellent troubleshooting skills are required and ability to handle multi-tasks and meet deadlines
Ability to work efficiently and productively without direction or guidance
MS Office skills especially word and excel

Senior Administrator Resume Examples & Samples

Supports a faculty of 9 MD’s with management responsibilities for 4 Administrative Support Staff, 4 Research Assistants, and 3 Physician Assistants
Responsible for day to day operations; fiscal management of division, strategic plans for division in conjunction with Division Chief
Strong communications and leadership skills
Ability to focus detailed, concentrated effort to multiple projects and re-establish priorities as necessary
A high degree of social facility in obtaining cooperation and support from a broad range of people

Senior Administrator Resume Examples & Samples

Registered nurse with a current nursing professional certification and license
Trained (60 hours or 4 months) or graduated (bachelor/master) in occupational health
At least 6 years experience in general nursing, adult nursing or medical emergency (hospital,

Senior Administrator Resume Examples & Samples

Provide leadership, assistance and guidance to other employees and management in the interpretation, development, and application of policies, practices, and procedures
Develop, coordinate, direct and administer activities of specific business functions or projects within a department
Compose and organize materials and reports, and maintain records for work performed
Process contracts and sub-consultant agreements
Coordinate and manage meeting facilities and arrangements
Attend meetings and record meeting minutes
Answer and direct phone calls, read and route incoming mail, schedule appointments, process expense reports, and support other administrative functions
Experience working in an office environment
Ability to handle multiple assignments, have good time management skills and provide administrative support

Senior Administrator Resume Examples & Samples

Notary state of FL
Bachelor or Associate degree from an accredited institution
A minimum of three years' experience in a corporate legal, accounting, compliance, auditing or insurance administration role with international business
Experience in contract database management preferred
Experience in contract review and administration preferred
Proficient in Word, Excel, Power Point, Access and Outlook. In Excel, must be able to create and modify functions, link spreadsheets and perform other intermediate to advanced functions. Familiarity with pivot tables a plus
The ability to create and modify PDF documents
Meeting administration and management including document provision, conference phone/skype/web set up
Must be detailed oriented and able to work under tight deadlines and ad hoc situations
The ability to deal with sensitive and proprietary information with the utmost confidentiality and professionalism
The ability to work well with all levels of internal management and staff, as well as outside clients and vendors
The capacity to multi-task

Senior Administrator Resume Examples & Samples

Diary management and organisation of activities/travel arrangements
Organisation of meetings
Financial administration ( purchase orders, invoices)
Production of monthly management cascade communication
Handles inquiries from internal stakeholders Candidate requirements

Senior Administrator Resume Examples & Samples

Reception duties on a rota basis as allocated by the Facilities Manager – including meet & greet, message taking, dealing with post/couriers/deliveries, co-ordination of meeting rooms/pool equipment and garage/car park management
MFD/printer/copier support
Housekeeping activities as required

Senior Administrator Resume Examples & Samples

Minimum GCE ‘A’ level/polytechnic diploma/ LCCI Private Secretarial Certificate
Minimum 5 years’ experience in similar position, preferably in a multi-national company
Can-do attitude and a good team player
Proactive, committed, diligent individual with strong interpersonal skills
Meticulous with multi-tasking ability and able to work independently, under pressure
Good organizational skills and attention to details
Good communication skills. Possesses good oral and written communication skill. Proficiency in English is essential
Adapt to changes quickly and interact well with all levels of people
Confident, mature, resourceful with a pleasant personality and willingness to learn

Senior Administrator Resume Examples & Samples

Engage with and manage relationships with software vendors
Management of day to day queries from users across the business relating to software agreements and pricing
Ownership for managing software renewal contracts
Working with IT Service Delivery Teams to ensure they have information they require to complete software installations
Flexera (software asset management tool) data entry – Entering purchase orders, invoices, contract & license information
Review, edit & create process work flows and work instructions

CT DLM Senior Administrator Resume Examples & Samples

Help to maintain an equitable and even assignment distribution amongst the team. Ensure onboarding, maintenance and termination activities are performed in a timely manner
Manage problem resolution within DLM and when necessary escalate to the Specialist/Team Leader in a timely manner
Perform quality assurance reviews to ensure accuracy of initial account set ups, maintenance updates and account termination activities
Perform second check on BNYM Billing Account Setups, liaising with members of Pune OBS Team and CBD/GCS/TMG when necessary
Ensure that ACS set up is performed in a timely manner and escalated when required
Experience in financial services and/or Corporate Trust required
Knowledge of deal set ups, openings and closings preferred

Senior Administrator Resume Examples & Samples

Answers telephones for supervisors/managers/brokers – takes messages or fields/answers all routine questions
Prepares draft correspondence and other materials on the computer using various software & office applications
Generates, coordinates, maintains confidential reports, correspondence, presentations and other materials supporting the manager (s) activities with regular direction
Coordinates production & distribution of reports, proposals, and other materials
Assist in preparing business expense reports and tracks status with regular direction
Collects, opens, sorts, distributes and forwards incoming and outgoing mail
Undertakes project work assigned from time to time by managers

Senior Administrator Resume Examples & Samples

This position is a high level administration support position and reports to the Manager
May be required to be an SME on process
To ensure learning procedures are maintained, developed and documented
Working with the Employees, Learning Coordinators and Consultants and Managers, this position is responsible for researching and resolving queries related to learning management system, operations or communication problems
To be able to partner with HR Analyst in any high priority or special projects that are assigned to HR Analyst and they must assume the responsibility of getting the problem resolved within the time frame established by the manager
Must be able to work collaboratively and Support the Reporting and Technical Managers and other Administrators in researching and resolving complex problems
To be able to train in at least two areas of product software package and may be required to visit other groups and participate in training or other Learning related activities
Available to support outside of Business hours
Two or more years’ experience in LMS administration
Experience working within one or more international countries, Fluency in English and a neutralized accent
Ability to Lead and manage incoming and outgoing workload and provide support to the Sr.HR Associate
Assume the role of shift supervisors and ensure effective management on calls
Excellent organizational skills and a Good team player
Ability to interface professionally at all levels, both internally and with the employees and Learning Consultant and Coordinators
Ability to work well under pressure and cross train team members
To work collaboratively with the HR Analyst, escalate any LMS issues timely and be able to create a forum for discussion
Strong written and oral communication skills for contact with internal stakeholders and high profile customers and developing work documentation
Must have proficiency with various software applications programs including Microsoft Word, PowerPoint, Access and Excel

Senior Administrator Resume Examples & Samples

Good technical knowledge of Healthcare
IT literate – Microsoft Office (Excel, Word) and relevant internal systems/databases
Familiar with Adviser Office administration systems
Awareness of the regulatory requirements in respect of ‘advised’ and ‘non-advised’ sales, and in particular evidencing the standards and knowledge required in respect of giving advice and making recommendations to customers
Experience of handling more complex cases

Senior Administrator Resume Examples & Samples

Process day-to-day transactions and operational functions
Professionally response customers phone inquiries
Work in partnership with the business and other support services to deliver excellent client services
Conduct impact analysis and resolve issues, regulatory changes and business/client queries
Participate in system development discussion and UAT

Senior Administrator Resume Examples & Samples

Minimum of 1 year experience in Airline Cargo
Undergraduate Bachelors Degree
Certification as Salesforce Administrator
Knowledge of Apex, Visualforce, and Salesforce.com Web Services API
Fluency in Microsoft Office applications
Strong ability to convey technical information to non-technical customers, with exceptional interpersonal / communication skills, being able to translate information back to client stakeholders
Ability to translate customer requirements into specifications
3+ years working directly with Salesforce.com CRM
Strong collaboration skills and ability to lead and foster effective teamwork ethic
Self-motivated, organized and detail-oriented, producing high quality delivery to strict deadlines
Strong presentation, communication (written and verbal) and interpersonal skills
Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven, metric-intense environment

Senior Administrator Resume Examples & Samples

Must have in-depth knowledge of materials and technical specifications
Grade 12 or 1 Year Diploma in Materials, Purchasing or Technical Management or equivalent
Logistics or technical degree (Advantageous)
9-12 months Materials Management and Purchasing experience, utilising SAP or similar system
Technical competence in material sourcing to specification

Senior Administrator Resume Examples & Samples

Bachelor’s degree in Computer Science or related Information Technology majors, or equivalent experience with systems administration
8 years of progressive hands-on experience in administering and maintaining SAS environments
Experience in working with multiple business units with varied expertise on the tool
Thorough knowledge of SAS Server administration with some development background
Extensive experience in installation, configuration, patching, backup and recovery of SAS software
Familiarity in the configuration and management of the SAS Visualization Analyzer
Skilled in Oracle and MS SQL Server databases and Data Analysis
Experience in reviewing performance metrics and proactively addressing performance concerns
Experience in resource planning / management and source control
Experience in building and maintaining Non-PROD, PROD and Disaster Recovery environments
Experience in troubleshooting issues and quickly resolve them in an efficient manner that minimizes downtime
A team player with excellent written and verbal communication skills and strong organizational skills. Must have a service-oriented attitude with excellent problem solving and analytical skills
Ability to work independently, self-motivated, and highly focused are required
Ability to thrive in a changing environment. Ability to manage multiple projects with multiple priorities
A strong understanding of the software development lifecycle and software development methodologies (requirements gathering, analysis and design)

Senior Administrator Document Control Resume Examples & Samples

Demonstrate flexibility and work collaboratively with other team members to deliver high quality service and meet internal and external client expectations and deadlines
Manage multiple tasks effectively by balancing high productivity with excellent service quality
Be extremely detail oriented and conscientious
Ability to prioritize routine multiple tasks effectively within well-defined guidelines and time constraints in a fast-paced environment
Solid analytical skills and ability to multi-task to perform multiple complex tasks with a superior level of attention to detail
Intermediate to Advanced technical skills with the ability to utilize at least 5 different applications at any one time, including Windows, internet researching, database systems, and email
Excellent PC skills and typing speed of at least 30 wpm
Excellent communication skills (English) both verbal and written
Basic math skills including addition, subtraction, multiplication and division
Passion for working in a team environment – contributing toward departmental and team goals and objectives
Enjoy working in a structured environment during specified hours as determined by business need
2+ years of college study in finance, economics, business administration, or related area; degree is preferred
Prior experience working in a dual monitor environment and the ability to utilize over 7 open programs at one time – a plus

Institutional Dealing & Servicing Senior Administrator Resume Examples & Samples

Take ownership of monitoring, processing and/or overseeing allocated tasks in relation to the dealing, distribution and investor servicing functions. While you may be allocated to a specific process function, you will be required to cross-skill to support other tasks within the CST environment
Investigate and resolve any escalations or exceptions within agreed service levels, regulatory standards and focusing on customer outcomes
Collaborate positively with colleagues across TA to facilitate responses and manage personal workload effectively
Maintain your working knowledge of all products and procedures
Demonstrate consistent levels of accuracy
Participate in projects at the discretion of management
To support wider TA and CST you will be required to cross-train to perform additional duties/tasks
Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service
Demonstrate you understand our culture and display our shared values (Client Focus, Integrity, Teamwork and Excellence) and the application of TCF
Demonstrate personal responsibility for proactively mitigating risk by escalating and resolving concerns/incidents in line with BNY Mellon Escalation Guidelines and TA Incident Escalation and Management process
Eye for detail
Calm under pressure & know when to escalate
Keen to use initiative to identify solutions
Know how to become a valued member of team & anticipate the needs of those you work with
Ability to effectively manage multiple priorities, on time and to high quality
Strong knowledge of BNY Mellon products and processes
Knowledge of dealing, distributions or investor servicing
Strong numerical and analytical skills

Senior Administrator, Salesforce Resume Examples & Samples

Provide end user support and assist with best practices to enhance and increase user and frontline knowledge of SFDC
Proficiency in SFDC Administrative tasks like creating profiles, roles, users, page layouts, email services, approvals, apex, workflows, reports, dashboards, tasks, event monitoring, Audit monitoring, Deployments and basic developments
Exposure in Lightening
Knowledge of development and Deployment Process, Sandbox refresh Process
Establish and implement best practices with regards to system maintenance, configuration, deployment
Maintain a holistic view of all business processes via regular interaction with business Analysts; understand and articulate cross-functional impacts with regard to configuration, process, workflow and reporting
Maintain SFDC certification (Not Mandatory); stay abreast of new Sales force features and functionality and recommend process and/or improvement areas
Excellent communication & interpersonal skills, accustomed to working in fast-paced environment
Manage special projects as assigned
Demonstrated proactive approach in problem diagnosis, issue resolution
Demonstrated ability to work within cross-functional team
Multi-tasking – ability to effectively manage multiple projects/task at the same time
Fast learning capability, good analytical skills
Strong team spirit, ability and willingness to contribute to the team success
Self-Motivation and Excellent work ethic
Bachelor’s/Master’s degree in computer science strongly preferred
4+ years' experience and exposure to working across SFDC Administration covering Sales Cloud, Service Cloud as well as experience with Apex, Visual force pages & Force.com platform
Overall IT experience should be 5-7years
Basic knowledge of Continuous Integration, ANT scripting

Senior Administrator Resume Examples & Samples

Act as a point of contact for clients (internal and external)
Report to client on a regular basis in accordance with client requirements
Report to Account Managers
Ensure portfolio movement is actioned appropriately and that full financial benefit is experienced by the client
Analyse and manipulate data from rating database(s)
Creation and delivery of reports to client
Production/assisting preparation of funding requests and budgets
Carry out research on behalf of surveyors and assist with preparation of cases
Adhere to service provision requirements for clients in accordance with their agreed Service Level Agreements of Terms of Engagement
Development and maintenance of internal and external client relationships (may include face to face meetings)
Delivery of a high quality client service, sometimes against tight deadlines
Assists team in exceeding annual fee target and has awareness of wider department budget
Able to prioritise workload, complete and meet tight deadlines
Self-motivated (able to work autonomously) and takes responsibility to ensure own work is correct
Good interpersonal skills and an approachable demeanour

Grievance & Appeals Senior Administrator Resume Examples & Samples

Adjudicate customer grievances, appeals and exception requests; assess plan obligation and potential risk; comply with federal/state and contractual laws/regulations; negotiate settlements; develop and submit appeal summaries to the Centers for Medicare & Medicaid Services (CMS) for Health Dispute Resolution, Federal Employee Health Benefit (FEHB) appeals to Office of Personnel Management (OPM); provide contract interpretations; research and develop oral and written case summaries; provide written and oral testimony to support HP Counsel and Contract Administration in response to Administrative Law Judge/Oregon Health Plan hearings, small claims courts, law suits and arbitrations
Resolve complicated or sensitive employer-initiated complaints; negotiate satisfactory resolutions with Care Delivery administrators and Health Plan departments. Provide complaint information for trending and specific employer-group interventions
Respond to formal inquiries from public figures, Insurance Commissioners, federal/state/public agencies to establish and maintain positive relations and comply with state/federal regulations. Ensure plan consistency in organizational responses and represent senior managers by developing written responses to inquiries or complaints directed to Health Plan and regional senior leaders. Analyze research, initiate action and provide written response within required timelines. Inform key managers of sensitive inquiries and recommend options/solutions
Advise and direct interventions of Care Delivery managers and physicians when dealing with difficult, sensitive and high risk member/patient or group situations to promote member and group satisfaction and retention. Reduce potential plan liability by ensuring compliance with explicit and implicit contractual obligations and federal/state government laws/regulations. Support plan and affiliated providers/managers/staff when dealing with members who demonstrate inappropriate, abusive, intimidating or physically violent behaviors; issue warning letters, develop behavioral contracts or case management protocols or terminate member's membership according to Health Plan protocol
Minimum two (2) years of experience working directly with customers in a service, marketing, risk management, or health care related role disseminating complex information orally and in writing to customers, staff and clinicians
Minimum two (2) years of experience negotiating settlements, resolution of disputes, or negotiating process/policy changes with customers and higher level managers
Minimum one (1) year of experience in position using medical terminology to determine what treatment or level of care was provided or to interpret information for further dissemination or decision-making
Minimum two (2) years of experience working in a health care environment working directly with customers e.g. service, sales, marketing, risk management, etc
Minimum two (2) years of plan experience; working knowledge of plan service agreements, operational structure/policies/procedures
Intermediate/competent knowledge of internal computer systems including Lotus Notes/Health Connect/Common Membership/Diamond/Axium/MS Office/Resolute
Basic knowledge of federal and state regulations pertaining to adverse benefit determinations, grievances and appeals and provision of care/services
Basic knowledge of legal concepts; e.g., contract law, malpractice
Ability to use computer systems

EPM Senior Administrator Resume Examples & Samples

Subject matter expert lead on Essbase led EPM software for the Group, including Oracle Planning, Oracle profit and cost Management, and several standalone bespoke Essbase cubes
Application maintenance, including data integration, security, metadata, rules and reports, both within individual systems as well as across multiple cubes (particularly for data integrity)
Manage the day to day operations of Essbase cubes including month end processes in line with Group structures and timetables, Budget and forecast processes in line with Group structures and timetables
Applicatio

Senior Administrator Resume Samples

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