Room Dining Server Resume Samples

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M Stracke

Mikel

Stracke

86472 Little Prairie

Houston

+1 (555) 718 1097

86472 Little Prairie

Houston

Phone

p +1 (555) 718 1097

Experience Experience

New York, NY

Room Dining Server

New York, NY

Wiza, Armstrong and Tromp

New York, NY

Room Dining Server

Follow directions from Manager at all times
Stand or walk for an extended period or for an entire work shift
Keeps work area clean and organized
Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards
Complete any tasks and side duties assigned by manager
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
Maintains cleanliness of work area

Phoenix, AZ

Room Dining Server

Phoenix, AZ

Morar, Nienow and Reichert

Phoenix, AZ

Room Dining Server

Providing prompt, courteous, accurate and efficient service
Assist other Servers to give the best possible service as specified in Room Service Standards of Service Manual
Providing a consistently high standard of Food and Beverage service
Always works with and supports other servers and coordinators
Maintain cleanliness of work areas throughout the day
Providing general hotel and area information and activities
Assist guests in a friendly, professional manner

present

San Francisco, CA

In Room Dining Server

San Francisco, CA

Lowe-Bergstrom

present

San Francisco, CA

In Room Dining Server

present

Preparing worksheets, calculating and balancing work for the shift and completing log sheet
Performs other job duties as assigned by Supervisor/Manager
Perform cashiering functions by closing checks and preparing end of shift paperwork
Using hotel based software, including Property Manager, and Royal Service Manager
Perform other duties as requested by management
Completion of side work as assigned by Manager or Captain
Assist guests regarding menu items in an informative and helpful way

Education Education

Bachelor’s Degree

Rutgers University

Bachelor’s Degree

Skills Skills

The ability to work independently with professionalism while maintaining a focus on quality and customer service
Explain basic diet knowledge to patients
Monitor, prepare and deliver floor stock to designated units according to FIFO and check for expired product and/or prohibited food items. Check and log refrigerator/freezer temperatures on the nursing units
Ability to work in an extremely fast paced environment while maintaining focus and quality service
Good communication and organizational skills. Speaks and reads English
Good communication and organizational skills. Positive customer service attributes
Ability to speak and read English
Demonstrate excellent customer service skills at point of service and in resolution of complaints/ concerns/ questions
Good communication and organizational skills
Utilizes basic diet therapy training to assist patients in selecting correct menu items

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In Room Dining Server Resume Examples & Samples

Greeting of all guests, in-person or on the phone
Providing prompt, courteous, accurate and efficient service
Providing a consistently high standard of Food and Beverage service
Effectively handling guest concerns and exceeding guest expectations
Providing general hotel and area information and activities
Maintaining linen storage for all outlets
Stocking and maintenance of guest’s floors’ vending machines
Accurate cashiering on the Micros system
Minimum of 1-year experience in food & beverage industry
Friendly, outgoing, efficient and well presented
Able to work well under pressure and with a variety of people
Highly motivated, creative and guest service oriented
Working knowledge of Micros, Property Manager and Microsoft applications an asset

In Room Dining Server Resume Examples & Samples

Services our guests by delivering their order on time and in a professional manner
Organizes and delivers VIP amenities on a daily basis, ensuring accuracy and timeliness
Being an ambassador of the Fairmont Winnipeg by providing an excellent first impression
Usage of guest names whenever possible
Maintains a professional, pleasing attitude towards each of our guests and colleagues
Addresses guest concerns and bringing them to the attention of the Manager on Duty
Demonstrates the Fairmont’s Service Promise standards in all guest and colleague interactions
Maintains cleanliness of work area
Preparation of work areas for In Room Dining to standard
Clean up for In Room Dining including tray pick-ups and restocking. i.e. including all back areas on the guestroom floors
Adheres to Health & Safety policy and ensuring safe work practices are followed at all times
Adheres to the hotel’s environmental policies and procedures
Adherers to all allergy policies
Demonstrates Service Promise Standards and Values
Previous Food & Beverage experience required-1-2 years minimum
Must be self-motivating, able to work effectively unsupervised, a team player and service oriented
Good comfort level with Micros POS system
Good physical ability & must be able to lift 25+ pounds at a time. Must be able to complete all physical aspects of the job without restriction
Must have excellent English verbal & written skills
“Serving it Safe” responsible liquor service certification required
Must be able to work a flexible schedule including weekends and/or holidays

In Room Dining Server Resume Examples & Samples

Have complete understanding of and adhere to all company policies and rules including those relating to Fire, Hygiene and Safety and the Environment
Thorough knowledge of the menu
Delivery and Serving of orders to guest rooms, spa lounge and pool area, adhering to standards
Delivery, removal and refreshing of complimentary Items, and Gifts
Clearing and Resetting of Portable IRD tables and trays
Answering emails and responding to guest inquiries in a professional, courteous and timely manner
Answering phones & taking orders in a polite and courteous manner, adhering to all standards
Up selling & using beverage knowledge, tracking beverage inventory
Refilling and inventory of Coca-Cola Vending machines
Using Daily reports to compile daily amenity deliveries
Using hotel based software, including Property Manager, and Royal Service Manager
Polishing Glassware, Folding Napkins
Side work, consisting of cleaning, preparing stock levels for next day service
Preparing worksheets, calculating and balancing work for the shift and completing log sheet
Locking the In Room Dining office after the shift closes at night
Locking up float, and cash deposits
Proserve
Post Secondary Education in Hospitality
Experience with cash and good telephone manners
Knowledge of accounting
Knowledge of wine / beverages an asset
Desire and passion for selling
Experience with decision making and problem solving
Valid drivers license and drivers abstract
First Aid Certification

In Room Dining Server Resume Examples & Samples

Knowledgeable of room /butler station number, room capacity, hours of operation, proper table set-up for In Room Dining
Knowledgeable of all liquor brands, beers and non-alcoholic selections available in IRD
Knowledgeable of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
Knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
Deliver food and beverage items ordered to butler station
Explain food and beverage items in detail to butler / guests
Collect food from the Kitchen and check the order is correct prior to delivery to the butler / guest
Open and serve wine / champagne bottles
Prepare and serve coffee drinks and tea
Anticipate guest’s needs, respond promptly and acknowledge guests even when busy with a SMILE
Carry flatware, glassware, linen, and food on tray or cart
Clear all Room Service items from the guest room as requested
Maintain the cleanliness of the Room Service station area
Ensure all condiments are prepared and served at the appropriate temperature
Polish flatware, chinaware, glassware, and hollowware
Ensure the Room Service storage area is organized
Direct guest to restrooms an outlined with Regent Bali standards if and when requested
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
Collect and report tips at the end of the assigned shift
Complete closing side duties
Complete all closing reports as assigned and leave duty after reporting to Manager/Supervisor
In addition, other duties as may be required as directed by your Manager
Minimum 2 years’ experience as a Server in a luxury hotel environment
An eye for detail and the ability to multi task
Able to carry more than 25 kg
Ability to access and input information into Micros system

In Room Dining Server Resume Examples & Samples

Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
Return payments/signed checks to order taker

In Room Dining Server Resume Examples & Samples

Displays a congenial appearance
Clear, clean, reset and maintains Room Service station during shift
Assist other Servers to give the best possible service as specified in Room Service Standards of Service Manual
Understands the processes of delivery and removal of all room service product and equipment
Always works with and supports other servers and coordinators
Maintains pars and equipment as needed to successfully accomplish all room service tasks
Completion of side work as assigned by Manager or Captain
Maintain proper uniform, ID badge and nametag at all times
Knowledge of Restaurant operations, services, and facilities
Knowledge of Forbes Service Standards is a plus
TIPS Training or equivalent Responsible Alcohol Service Training is a plus
Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task
Requires transporting, pushing, pulling and maneuvering carts weighing up to 70 lbs
Must be able to lift up to 40 lbs. on a regular and continuing basis
Requires grasping, writing, standing, walking, repetitive motions, bending, listening and hearing ability and visual acuity

In Room Dining Server Resume Examples & Samples

Takes food and beverage orders, retrieves and serves alcoholic, non-alcoholic beverages and food orders to Hotel guest rooms and any other hotel area according to Hotel specifications, courteously and efficiently
Maintains cleanliness of any hotel corridors and landings containing any room service equipment
Collects payments
Assists in the maintenance, stocks and sets up the room service area and equipment
Maintains complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
Maintains complete knowledge of P.O.S. and manual systems
Checks quality and amount of all room service stock and supplies using checklist
Requisitions all necessary supplies and transports from storeroom to room service areas
Sets up all condiments and beverages (non-alcoholic)
Checks cleanliness and condition of assigned station and service areas; rectify any deficiencies
Follows up on special arrangements for pre-assigned room orders
Handles guest complaints to ensure complete guest satisfaction
Assists dining room Server and Busperson in any duties, including service of food and beverages in dining room and any other service areas
High School graduate, some college
Minimum 21 yrs of age to serve alcoholic beverages
2yrs experience as a dining server
Ability to satisfactorily communicate in English with guests, management & co-workers to their understanding
Exert physical effort in transporting trays/supplies (5 lbs to 25lbs)
Ability to reach 72 inches high and to remain in a stationary position for 8-10 hours

In Room Dining Server Resume Examples & Samples

Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished
Set-up and deliver all VIP amenities
Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards
Deliver orders according to established standards
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen
Prepare and deliver amenities. Replenish as needed
Call all guests before delivery of order
Have a thorough knowledge of menus and current specials and up-sell items to guests
Perform opening and closing procedures and side-work duties according to station rotation assignment, established checklist, and hotel's operating policies and procedures
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor
Perform all cash handling responsibilities in accordance with Highgate policies and procedures
Be familiar with the organization of the Restaurant(s), lounge, and Room Service and know the function of each job position
Communicate guest needs to proper department
Handle guest’s complaints and communicate to management

In Room Dining Server Resume Examples & Samples

Take and serve orders for food and mixed beverages at the pool juice bar
Being prepared to work early morning, afternoon and night shifts
Micros experience an asset

In Room Dining Server Resume Examples & Samples

Sets up, delivers and removes orders
Sets up, delivers and removes amenities as specified
Ensures all Mise en Place is stocked and ready at all times
Assists with requisitioning and stocking
Assists with Refreshment Center stocking and billing
Provides engaging service within Fairmont and Hotel Standards
Crisp, Efficient Food and beverage service with excellent rapport building
Speaks passionately and informatively about the hotel offerings and the city
Tailors service to the diner’s needs
Review daily reports, arrival, VIP, group following up on action items

In Room Dining Server Resume Examples & Samples

Work with Food & Beverage (F&B) team to deliver the highest standards possible of guest service while ensuring quick efficient delivery of food and beverage items along with all accompaniments associated with the guest order to the designated locations on hotel property. Set up, deliver, and presentation of all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards
Conduct floor sweeps and retrieve all food and beverage trays and carts in order to maintain established sanitation and safety guidelines. Set up, delivery, and presentation of VIP amenities in accordance with established procedures and standards. Service all hospitality suites and hospitality areas when assigned, including hotel lobby, outside terrace, and conference center. Communicate in a professional manner utilizing the hotel phone, pager and radio as necessary to professionally receive, and communicate with other employees
Complete all shift side work as outlined in the F&B Outlet operating policies and procedures, or as assigned by supervisor or manager. Maintain cleanliness, organization and prep of Room Service areas including product and equipment. Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. Perform all cash handling responsibilities in accordance with company policies and procedures. Perform all Server Banking procedures according to policies and procedures, including tendering payments properly in POS system, and the organization and delivery of paperwork
Aid guests by providing additional information about the Hotel, conference center, directions and locations of other areas. (If necessary walk/escort them to the hotel destination). Communicate with supervisors and other team members regularly. Follow all university and Morris Inn Safety and Security procedures. Immediately report any accidents, injuries, or unsafe work conditions

In Room Dining Server Resume Examples & Samples

Prepare trays and deliver to rooms
Check floors to be sure all trays and carts are retrieved
Prepare and deliver guest amenities
Keep room services areas clean
Order and maintain food supplies
Perform side work (open, close and shift maintenance duties)
Pick up clean linen from Banquets and return dirty linen to shipping dock
Limited knowledge of beverages and wines
Knowledge of all menu items and accompaniments
Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods. Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel
Ability to remember, recite and promote the variety of menu items
Ability to grasp, lift and/or carry or otherwise transport up to 50 lbs
Knowledge of local attractions
Knowledge of proper etiquette and manners
Ability to work among a team atmosphere as well as alone
Ability to perform duties in strict time parameters
Ability to maintain service standards

In Room Dining Server Resume Examples & Samples

Opening and closing of the In Room Dining Department
Processing of guest orders
Preparation of In Room Dining tables and trays
Serving of food and beverage
Clearing of tables and trays from guest rooms and hallways to the
Stewarding Area
Cash integrity and cash out functions
Side duty assignments
A minimum of one year recent (in the past five years) experience as a Server
“Serving it Right” and “Food Safe” certifications
Proficiency in the use of a POS system
Completely fluent in the English language, both written and verbal
Clear, precise, professional and helpful telephone manner
Excellent organizational skills with the ability to use time efficiently
A high level of responsibility and commitment to provide excellent service and exceed guests expectations
Broad liquor and wine knowledge
Must be recommended for Front of House on SRI; WOO, Relator (Team), and Responsibility themes must be at predictive or highly predictive levels

In Room Dining Server Resume Examples & Samples

Inquire if additional service is needed
Responsible for set-up, delivery and presentation of amenities
Must consult with supervisor on any food pick up difficulty
Responsible for maintenance and cleanliness of room service areas
Aid guests in locating other areas of the hotel (walk them to the destination if possible)

In Room Dining Server Resume Examples & Samples

Greet guests when entering the rooms with a pleasant smile and superior customer service
Set up according to type of event and service standards
Record transction in MICROS system at time of order
Clean and set up
1+ years of food/beverage service preferred
Knowledge of food and beverage service
Good verbal and written skills
Good up-selling skills
Self-motivated, flexible and reliable
Honest and dependable
Great customer service and a positive attitude
Ability to become TIPS certified
TABC and Texas Food Handlers certification

In Room Dining Server Resume Examples & Samples

Must have complete knowledge of service time, menu and specials
Prepare, deliver, and service orders
Responsible for pick-up tables and trays
Responsible for set-up, deliver, and presentation of VIP amenity
Responsible for hospitality set-up
Must consult with supervisor on any food pick-up difficulty
Complete all side duties as assigned
Minimum 1 year food & beverage serving or progressive dining attendant experience. Room Service and Hotel experience preferred
Previous cash handling experience required
Ability to read in room dining orders and confirm orders are accurate before presenting to guests
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead and twisting
Must be able to carry an in room dining serving tray, filled to capacity, overhead/on shoulder

In Room Dining Server Resume Examples & Samples

Cooperative, discreet and courteous in handling customers
Positive customer service attributes
Ability to work in an extremely fast paced environment while maintaining focus and quality service

In Room Dining Server Resume Examples & Samples

High school diploma or GED required
Must read, write, understand, and speak English fluently
Six months experience in a food service position or applicable customer service experience
Cooperative, discreet and courteous in handling customers
Good communication and organizational skills
Positive customer service attributes
Ability to work as a member of a team
Ability to work in an extremely fast paced environment while maintaining focus and quality service

In Room Dining Server Resume Examples & Samples

Monitor guest orders and ensure that all guest orders are delivered within the quoted time. The Guest order tickets should have both what time the order was taken and the delivery time
Coordinate guest amenities with Executive office and follow up with front desk and Housekeeping of any room changes, cancelations, do not disturb rooms
Co-ordinate with housekeeping for pick-up of Guest trays and Tables after completion of guest meals. Maintain the pick-up log and follow up with service staff for tray pick-ups
Assist the Room Service staff during peak times and help in coordinating and setting up Room service tables for servers. Provide general supervision and coordination of Room Service Servers
Responsible for issued banks, payments, change and accuracy of closed checks. Accurately calculate, monitor and pay gratuities to food and beverage employees. Conduct shift end reports and forward them to the accounting department
Take ownership within reason of any special Guest request or Guest Complaints and if needed refer to Manager on duty

In Room Dining Server Resume Examples & Samples

Offers food substitutions that are within the diet order
Explain basic diet knowledge to patients
Monitor, prepare and deliver floor stock to designated units using stock sheets and FIFO methodology
Check for expired product and/or prohibited food items removing them as appropriate
Check and log refrigerator/freezer temperatures on the nursing units
Actively participates in hospital initiatives or committees as appropriate
Adheres to system, hospital, and department policies and procedures
Completes mandatory training by established deadline
Completes employee health requirements by established deadline
Maintains licensure, certification, and/or registry as required by the job description
Recognizes and communicates ethical and legal concerns through established channels of communication
Maintains professional growth and development through seminars, workshops, and professional affiliations
Maintain confidentiality at all times

In Room Dining Server Resume Examples & Samples

Report to manager 5 minutes prior to scheduled shift fully groomed according to Fairmont Standards with all personal service supplies on hand
Read communication board/log book
Communicate with out going shift, if applicable
Participate in departmental meetings and shift line-ups
Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible
Provide prompt, courteous and efficient food and beverage service
Answer all phone calls directed to In Room Dining
Basic computer knowledge (Micros or other POS Systems)
Previous food and beverage experience in a luxury hotel setting is an asset
Must be physically fit in order to lift trays of food or food items up to 25 kilograms
Must have a very flexible schedule including weekends and holidays
Food handling certificate is an asset

In Room Dining Server Resume Examples & Samples

Must have complete knowledge of service time, menu, and specials
Prepare, deliver and service orders
Always inquire if additional service is needed
Responsible for set-up, delivery and presentation of VIP amenity
Must have previous food & beverage experience in fine dining or hotel, with room service experience preferred

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