Representative, Account Resume Samples
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Representative, Account Resume Samples
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SS
S Swift
Serenity
Swift
83920 Wyatt Field
Los Angeles
CA
+1 (555) 892 9369
83920 Wyatt Field
Los Angeles
CA
Phone
p
+1 (555) 892 9369
Experience
Experience
Dallas, TX
Client Account Representative
Dallas, TX
O'Reilly, Bartell and Mertz
Dallas, TX
Client Account Representative
- Performs regular analyses of client volume and StrataCare performance relative to service level agreements; communicates feedback to Manager and other internal groups; addresses deficiencies found to ensure Service Level Agreements are maintained at targeted levels
- Researches and responds to client inquiries and requests regarding billing, claims, system problems, bill review explanations, recommendations made on patient bills, in a timely and thorough manner
- As directed by their Manager, coordinates training, implementation and new account set-up for new clients; ensure a proper roll-out of StrataCare services; ensures client is set up properly (including PPO set up) in StrataCare systems to maximize client savings and satisfaction
- Receives and handles expected volume of calls from customers on a daily basis; maintains satisfactory service parameters in terms of quality and timeliness of responses, average length of call and average time to conclude
- Supports Stewardship meetings for assigned accounts to address/review pending issues, program performance, client cost savings and to introduce additional StrataCare products in accordance with quarterly travel plan and management approval
- Proactively identifies service problems or issues and resolves client concerns and conflicts
- Develops and maintains effective working relationships with other departments; collaborates with other departments to facilitate timely resolution of client concerns or issues
Philadelphia, PA
Internal Account Representative
Philadelphia, PA
Goldner Inc
Philadelphia, PA
Internal Account Representative
- Work hand in hand with a Territory Manager on a specific geographic territory
- Work closely with outside sales representatives and distributors/partners to acquire new opportunities
- Provide information to other IBM resources associated with the account when requested
- Manage and maintain accurate account and opportunity details in Siebel
- Provide immediate follow-up with internal accounts after any difficult issues arise
- Identify and establish relationships with new business prospects and maintain relationships with the existing installed base
- Assist support teams with ensuring successful deployment and utilization of infrastructure
present
Chicago, IL
Account Management Representative
Chicago, IL
Stiedemann, Heathcote and Satterfield
present
Chicago, IL
Account Management Representative
present
- Interpret client instructions and complete the necessary documentation to ensure that the static data is accurately set up on all Bank systems
- Conduct an in-depth regular reviews of all outstanding items ensuring activities are completed in accordance to service level agreements
- Build and maintain good client relationships in order to facilitate confidence in the department and assist in its continued success
- Develop and oversee customer retention campaigns
- Participate in and improve upon in-house brand promotions
- Engage with customers daily via live contact through phone or on-site
- Ensure follow up and resolution on all customer cases within two business days
Education
Education
Bachelor’s Degree in Commercial
Bachelor’s Degree in Commercial
Pepperdine University
Bachelor’s Degree in Commercial
Skills
Skills
- Extensive Customer Service experience, previous knowledge of SAP is desirable
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals
- Reliability and a strong focus on delivering to a consistently high quality and level of accuracy
- Ability to network and build strong relationships in a highly matrixed organization, and the ability to influence key stakeholders without direct authority
- Knowledge of Customer Service, Quality Control, Packaging, Inventory planning or Manufacturing processes, Shipping (domestic and international), Accounting (basic principles of costing, profits and margins for our business)
- Ability to operate in a team-oriented environment with a strong sense ofesponsibility toward team members and engagement objectives
- Capable of working in a fast paced environment and the ability to adapt to changing processes/systems
- Excellent organizational skills with ability to manage and track multiple activities
- Detail oriented with strong analytical skills
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
15 Representative, Account resume templates
Read our complete resume writing guides
1
Financing Services Account Representative Resume Examples & Samples
- Recruit partner companies, establish processes and manage partner relationships within assigned territory
- Train partner sales personnel on the benefits of incorporating HP Financial Services services into their customer solutions/proposal
- Negotiate and sign partner agreements, including establishing targets
- Manage activity with the partner, report progress against targets and establish action plans to address any discrepancies
- Conduct forecast and funnel reviews with partner sales teams identifying areas to apply HP Financial Services solutions and offerings
- Drive lead generation and convert into financing volume
- Develop and deliver marketing programs within target partners
- Integrate activities and strategies with HP channel sales for maximum productivity
2
Account Representative Fiat Chrysler Resume Examples & Samples
- Updates commercial issues list. Compiles commercial/technical reports for sales personnel
- Assists in determining/identifying customer needs
- Monitors industry trends and competitive information and regularly communicates them to the Director of Sales
- Promotes MS to the customer. Aligns customer communications with MS policies, philosophy, structure, capabilities, business plans, and strategy. Works to ensure customers view MS as innovative, proactive, and capable
- Assists sales team in preparing necessary documentation for service quotations; tracks the status and response time
- Inputs information into customer databases, as necessary
- Assists marketing personnel in maintaining competitor database
3
Trade Account Representative Resume Examples & Samples
- 20% - Line item validation of submitted chargeback data
- 5% - Process all associated chargeback administrative fees
- 10% - Assist with the entry and maintenance of contracts, vendors, customers, products and members in CARS/IS/Revitas system
- 5% - Investigate invalid deduction amounts for adjustments or re-bills
- 5% - Demonstrate understanding of the data to accurately provide chargeback reporting on a weekly, monthly and quarterly basis
- 10% - First line response to the Trade Account ACD customer option on Shire external phone tree
- 10% - Processing credit for returns and recalls. Investigate deductions and complaints for shipping errors and damaged product
- 15% - Provide reporting for product movement, availability and other information as required
- 10% - Assist with the calculation of Distribution and Pricing Agreement payments
- 5% - Contribute to process improvement projects and discussions
- 5% - Contribute to the creation of process and workflow documentation, training materials, and policies
4
Field Account Representative Nsw Resume Examples & Samples
- Developing and maintaining an account base within metro and regional NSW
- Influencing and negotiating business terms at all levels
- Monthly regional travel across NSW
- You will have a strong and demonstrable professional sales background in a similar industry or FMCG, strong account management exposure and sound negotiation and analysis skills. Industry specific experience will be highly regarded
5
Internal Account Representative Resume Examples & Samples
- Work hand in hand with a Territory Manager on a specific geographic territory
- Focus on generating qualified leads through strategic planning, outbound calling, follow-up to marketing campaigns and fielding web site inquiries
- Responsible for run rate business
- Accurately document all activity in the Siebel database for account/territory tracking by the appropriate sales team or rep, and for Executive Staff for forecasting
- Direct and Indirect Sales activities
6
Surety Account Representative Resume Examples & Samples
- Invoice and process new and renewal business, endorsements, audits, and cancellations, including updating and maintaining information using computer automation
- Address and resolve client questions and issues
- Maintain customer files according to procedures
- Assist in preparation of new and renewals
- Support service and production team in reaching overall agency revenue and retention goals
- Work with team to maintain renewal process and meet deadlines
- Learn and masters tools used for new client development and retention
- Assist with all aspects of marketing as needed
- Assist with collection of premiums as necessary and as according to BB&T procedures
- Prepare various types of bonds, including, but not limited to bid bonds and final bonds
- Maintain bid log and bid document filing
- Prepare bond endorsements such as Consent of Surety, Riders, and other documents requested by Clients. This includes all associated including reporting to carrier and filing documents according to the current department file management protocol
- Maintain contract bond files to include statusing all contract files based on Status Guidelines
- Maintain electronic bond and financial files
- Maintain client bond list
- Maintain Bond authenticity program
- Assist with copying, binding, scanning, and mail projects as may be requested by department staff
- Assist with mail sorting, distributing and digital filing necessary
- High school graduate or equivalent education or industry related training
- Grade assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
- Proficient in PC office products such as Word, Excel and Microsoft Outlook Is proficient in utilizing resources and software to generate reports and/or other requested information. Familiarity working with Adobe Acrobat software
- Strong typing skills
- Will be required to maintain a California Insurance License for Fire and Casualty
- Will be required to maintain a California Notary Public Commission
- Demonstrate strong organizational and project skills
- Strong communication and interpersonal skills (written and verbal)
- Act with responsiveness, urgency and professionalism in all matters
- Prioritize work to achieve timely completion of the most critical and sensitive activities
- Responds quickly to client requests and works to provide appropriate information
- Accept accountability for the quality of their work
- Attention to detail in work
- Able to handle the pressure of a fast paced company and deal effectively with management, employees, and insurance company personnel
- Ability to develop and maintain good working relationships with, staff, customers, associates
- Knowledge of BB&T Insurance's automation system or ability to learn quickly
- Familiar with BB&T resources and other departments within the organization
- Is proficient in BB&T Policies & Procedure
- Desire to pursue an insurance designation
7
Key Account Representative, SRG Resume Examples & Samples
- Monitoring inventory levels and building a weekly allocation plan for indent and refill for the Super Retail Group account to ensure financial targets are achieved
- Analysing sell through data and identifying trends in order to allocate/replenish stock accordingly: Ensuring the right stock is in the right store at the right time
- Identifying high and low performing stock lines
- Weekly stock reports
- Manage the short lead time article program for the SRG account
- Monitoring product life cycle
- Support the key account team in building the seasonal range plans to achieve top and bottom line contribution targets
- Working with the SRG planning and merchandising teams on stock management and queries
- Working with customer service and supply chain to achieve required deadlines
8
Communities Account Representative Resume Examples & Samples
- Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high- speed internet, voice and XFINITY Home
- Meets and exceeds sales goals including net add improvement and penetration goals as established by local market. Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools)
- Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams
- Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through on-site programs and events
- Calls on and visits all new build MDU properties on regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back properties ensures that Comcast services are available prior to occupancy dates
- Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps, and other software programs and social media to drive online marketing efforts
9
Independent Account Representative Resume Examples & Samples
- Responsible for communication to customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability and being proactive to any potential challenges
- Manage and maintain customers' expectations utilizing reports and identifying and communicating supply and demand challenges. Partner with Demand Fulfillment team to maximize shipment potential and to ensure the delivery and shipping on time product
- Maintain standards of business including but not limited to: phone statistics, order entry, or turnaround time for communications
- Collaborate with the Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business
- Partner with Customer Operations and warehouse on a consistent basis to maintain services to an account. Fill rates, shipping information, labeling and ship methods are imperative to maximize quick turnaround time to a customer
- High School Diploma. Bachelor's Degree preferred
- Account management or service preferred
- Strong process skills and understanding of how to incorporate enabling technology
- Obtain strong relationship and communication skills - written and oral
- Ability to prioritize workload - organizational skills
- Ambition to work in a team environment
10
Account Representative Construction Resume Examples & Samples
- RIBO license (preferred)
- Customer service orientation
- Professional, business acumen
- Excellent interpersonal, communication and presentation skills
- Strong organization skills and the ability to prioritize under pressure of competing deadlines
11
Internal Account Representative Resume Examples & Samples
- Maintain consistent communications with owners of internal accounts regularly
- Successfully position the products and services that will benefit the IBM Internal account
- Engage larger internal accounts in dialogues related to infrastructure growth, including their planned and potential needs
- Participate in sales meetings and training sessions
- Illustrate how the application of additional SoftLayer products / services can be strategically utilized and implemented to meet their current and future requirements
- Participate in the development of new service ideas as needed
- Provide onboarding for internal accounts. This includes account setup and enablement on using the tools available in order for the account to be self-sufficient
- Prepare quotes and process sales orders
- Assist support teams with ensuring successful deployment and utilization of infrastructure
- Ensure resolution on any/all outstanding issues and opportunities – see to the end
- Identify structural risks in existing customer infrastructure, mitigating potential issues with product and services-based solutions
- Monitor for any and all tickets on the account and escalate appropriately
- Provide immediate follow-up with internal accounts after any difficult issues arise
- Coordinate internal SoftLayer resources as needed for more in depth explanation or assistance from varying departments
- Provide information to other IBM resources associated with the account when requested
12
Universal Account Expert / Representative Resume Examples & Samples
- Resolving customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions
- Performing a variety of transactions on the customer’s behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders
- Opening and processing all types of consumer deposit accounts over the telephone and through internet applications and taking consumer loan applications over the phone
- Providing customer support for online banking including: password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions
- Utilizing system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Demonstrates strong oral and written communication skills
- Suggesting appropriate products and services to existing and prospective customers and cross-sells other bank services such as Visa Credit Cards
13
Account Representative Assistant Resume Examples & Samples
- Interaction with both customers and clients via face to face meetings and phone conversations
- Cash applications for several major accounts
- Handle all payment discrepancies
- Answer all customer questions and inquiries
- Collections reporting
- Excellent written and verbal communication skills are a MUST
- Analytical problem solving capabilities
- Organization and multitasking skills
14
Account Representative NBD Resume Examples & Samples
- Quotation of prototype pricing and tooling
- Three (3) years experience in automotive sales, program management, or engineering management
- Demonstrated successful performance with independent problem solving and presentations
- Proficient with word processing, spreadsheet, presentation, and database applications
15
Field Account Representative Reebok Madrid Resume Examples & Samples
- To develop assigned field customers, tap full potential and manage all interfaces towards the adidas group respecting the framework set by the SMRFS
- Availability to Travel around 50% of time
- Located in Madrid
16
Field Account Representative Adidas País Vasco Resume Examples & Samples
- To enforce the adidas Group trade terms
- To update the customer segmentation channel classification annually
- Located in Bilbao
- University degree in business with marketing and sales focus
- Minimum 2 years of sales experience within large sales organisations, ideally in Sports
- Sports background is an added value
17
OCI Account Representative Resume Examples & Samples
- Promoting and driving OnCommand Insight application and business solutions which align to NetApp’s strategic technologies, including messaging and technical differentiation
- Serving in advocacy role to the OnCommand Insight business unit by providing customer-based requirements and feedback
- Aligning OnCommand Insight sales team to meet Area business needs across the Americas
- Establishing short-term and long-term goals and achieving quotas in line with corporate objectives
- Business, market & pipeline development
- Forecasting to meet monthly and quarterly goals and objectives
- Establishing an effective communication methodology between OnCommand Insight team and the NetApp field sales and leadership team
- Teaming with the Systems Engineering organization to produce business impact profiles that enable the entire Area sales and SE organization to be aware of solution architectures that are being delivered
- Participating in strategic planning sessions with the sales management team on a quarterly and annual basis
- Defining territory plans that include new account acquisition, marketing program development, partner strategy, and customer satisfaction
- Identifying needed resources for supporting territory growth, sales strategy
- Keeping management informed of key issues and changes which may impact expected business results
- Preferably university degree level educated
- 10+ years experience in a direct sales role (large scale enterprise software)
- Experience with developing budgets and predicting project costs
- Ability to grasp new technologies and build strong competitive sales approach
- Strong understanding of enterprise computing, storage and storage management technologies and competitive offerings in the marketplace
- Strategic Planning as well as Tactical Execution skills
- An aptitude for understanding how software solutions help solve business problems thru an ROI sales model
- Strong negotiating and relationship building
- Ability to work with multiple disciplines within an organization
- Excellent verbal and written communication skills as well as presentation skills
- Creative thinker, with a can-do attitude
- Strong business dev
- A Bachelor of Arts or Sciences Degree in Electrical Engineer or Computer Science; or related field is required; a Graduate Degree is preferred
- Experience which demonstrates a significant level of expertise in technical specifications required to sell NetApp products and services is required
- Specialized knowledge in breadth and/or depth
18
Key Account Representative, Department Stores Resume Examples & Samples
- Using strong business acumen and retail math abilities drive the top and bottom line number for the account
- Drive account growth and profitability by assessing and building on areas of momentum, capitalize on product/pricing opportunities and course correct with innovative sales tactics to improve sales performance with account
- Receive specific product and brand direction for focus categories at account and customize to regional and account specific requirements
- Lead sell in and sell through for assigned account in collaboration with marketing and retail activation
- Produce and deliver accurate and reliable quarterly forecasts on or before deadlines
- Track adidas profitability with key accounts and manage all credit claims and issues to resolution
- Track orders from point of sale with the account, to shipment from adidas
- Manage, track and resolve all customer compliance issues regarding freight claims, charge-backs, shipping violations and returns
- Ability to negotiate skilfully in tough situations with both internal and external contacts
- Efficient organization and planning skills. Must use effective time management skills and prioritize to complete deadlines. Needs to have an effective system in place to manage office tasks. Organization of paperwork and work is evident through effective filing systems and communications
- Ability to build relationships founded in respect and trust through an understanding of their business metrics
- Ability to diplomatically fight for the brand to create win win resolution with retailers
- Merchandising and planning skills, and the ability to apply them by connecting the merchandise plan into forecast, then executing accordingly
- Ability to handle multiple projects and work in an autonomous environment with little direction or supervision
- Knowledge of sales processes, procedures and policies
- A strong understanding of retail sales practices, and the ability to lay out practical and logical assortment plans based on retail space, inventory turn, and sell through
- General knowledge of fashion trends, color, and the consistently changing retail environment
- Passion for sport
19
Client Account Representative Resume Examples & Samples
- Interfaces with new and existing clients to provide a single point of client contact; represents the client’s needs to the internal StrataCare community
- Performs regular analyses of client volume and StrataCare performance relative to service level agreements; communicates feedback to Manager and other internal groups; addresses deficiencies found to ensure Service Level Agreements are maintained at targeted levels
- Researches and responds to client inquiries and requests regarding billing, claims, system problems, bill review explanations, recommendations made on patient bills, in a timely and thorough manner
- Properly documents customer issues and resolutions using the CRM tool, keeping the customer aware of progress to resolve the issue and the ability to meet commitments
- As directed by their Manager, coordinates training, implementation and new account set-up for new clients; ensure a proper roll-out of StrataCare services; ensures client is set up properly (including PPO set up) in StrataCare systems to maximize client savings and satisfaction
- In collaboration with their Manager, coordinates conference calls as required to address client or internal StrataCare issues, etc.; documents action items and deliverables to all attendees
- Assists in the preparation of presentations and other materials for use in client meetings and on conference calls utilizing available tools, including PowerPoint, Excel, etc
- Supports Stewardship meetings for assigned accounts to address/review pending issues, program performance, client cost savings and to introduce additional StrataCare products in accordance with quarterly travel plan and management approval
- Develops and maintains effective working relationships with other departments; collaborates with other departments to facilitate timely resolution of client concerns or issues
- Assists and cooperates with co-workers, supervisor and management; maintains positive morale within the unit by motivating and supporting staff
- Manages confidential client, financial and employee information with discretion and good judgment in accordance with department and Company guidelines
- Demonstrates a dependable work ethic
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices; participating in professional societies
- Five or more years’ experience in workers’ compensation industry, preferably in bill review
- Two or more years’ customer service experience
- Previous experience in workers’ compensation and/or medical bill processing industry
- Analytical and problem-solving skills
- Understanding of computer technologies (MS Excel, Word, PowerPoint)
- Experience with running report/queries in SQL or other major platform
- Strong organizational skills and the ability to handle multiple activities with changing priorities simultaneously
- Ability to travel and work as needed
- Basic accounting skills
- Undergraduate degree or equivalent work experience
20
Account Management Representative Resume Examples & Samples
- Interpret client instructions and complete the necessary documentation to ensure that the static data is accurately set up on all Bank systems
- Conduct an in-depth regular reviews of all outstanding items ensuring activities are completed in accordance to service level agreements
- Build and maintain good client relationships in order to facilitate confidence in the department and assist in its continued success
- Develop a full understanding of an individual client’s requirements in relation to the establishment of new accounts in order to complete the successful transition of new business
- Widen knowledge of all areas of the Bank and of global markets in order to be able to efficiently resolve client queries and be able to add value to the client through this
21
Specialist Channel Account Representative Resume Examples & Samples
- Focus on Channel business
- Enable, Engage with HDS distributors to drive the business growth and meet the assigned target
- Country Channel Program Execution
- Local Partner Mapping, Local SI/ISV recruitment and enablement
- Regional Distributors Forecast and Pipeline Management
- Communication with internal and external relevant parties regarding Distributor’s business skills and experience
- At least 10 years work experience in related areas
- Bachelor Degree or above
- Strong Channel Management Experience, and familiar with local T2 partners
- Ability to work in a fast paced, cross functional and highly matrixed environment with limited supervision
- English is not a must, but preferable
22
Customer Management Account Representative Resume Examples & Samples
- Call on target list of new, complex big accounts across a broad geography
- Responsible to acquire new, high volume & high profit food service customers
- Ensure customers are complying with PepsiCo contract requirements
- Work closely with the Selling Operations team to improve overall customer satisfaction
- Analyze business trends to develop business growth strategy
- Aggressively implement established pricing architectures
- Willing to relocate within the Mountain Region
- 3+ years sales and/or management experience, preferably in the retail industry
- Working knowledge of category management and DSD operations
- Demonstrated people and leadership skills with track record of achieving positive business results
- Highly effective facilitation, presentation, and other communication skills
- Authorized to work in United States on a permanent basis
- Must be 21 years of age or older
- Clean driving record for the past 3 years
- Must pass a drug screen and background investigation
- Department of Transportation (DOT) physical and/or certification may also be required
- Must be willing to drive a step van for 6+ months during training and on the job as needed
23
Account Representative / Account Manager Resume Examples & Samples
- This position is accountable to the General Manager of the Calcium Chloride business for selling products at a level consistent with or in excess of budgeted volumes and pricing
- Emphasis of this position is toward major accounts
- Contracts/negotiations – He/She will have primary responsibility for leading contract negotiations with accounts that will require expertise in negotiating and managing complex negotiations, often directly with account ownership that requires thoughtful engagement with all key stakeholders at accounts to identify acceptable terms and conditions acceptable to both parties
- Entertainment/Event – This position will have a leadership role in planning customer outings including regional customer entertainment events to build long term relationships
- Representation of the company at national and local trade shows or industry events will be required
- Travel - This territory will require overnight travel away from the base location approximately 30% of the time
- Minimum 6 years sales experience in the chemical industry preferred
- BS/BA degree in Business Management or Sales Management (preferred), or will consider Marketing or Engineering related degree
- Demonstrated negotiation experience, negotiation review and account management skills
- Advanced Selling skills strongly desired
- Previous strategic selling experience along with contract development desired
- Must demonstrate the capability of developing a thorough product knowledge and understanding of applications in various industries
- Must demonstrate the ability to define opportunities, identify solutions, while understanding the needs of the customer and company capabilities to deliver
- Ability to make successful presentation to individuals and/or groups at all levels of an organization (internally or externally)
- Demonstrated analytical skills, strategic thinking, ability to work independently, and strong work ethic
- Ability to relocate for future opportunities preferred
- Valid Driver's license - ability to drive to customer locations
24
Account Representative, Kingston Resume Examples & Samples
- Bachelor of Science, preferably in biology, biochemistry or chemistry; Masters of Science an asset
- Strong organization and priority management skills; including strong computer skills
- Ability to work from home
- IND-CCG
25
Client Account Representative Resume Examples & Samples
- Resolve or negotiate “win-win” solutions to participants issues directly or by consulting with appropriate resources
- Process investment changes (Inter Account Transfers - IAT) over the phone
- Follow-up customer calls when necessary
- Assist participants with participant website related questions
- For Bilingual representatives, Language (Spanish) skills must at least be intermediate level
- Ability to converse effectively using the English or Spanish language. BUPLAS Verbal Assessment scores in the Pronunciation/Language/Discourse/Interactive domains are: 3.5/3.5/4/3.5
- Ability to compose a grammatically correct, clear and concise paragraph/ essay. BUPLAS Written Assessment scores in the Language//Discourse/Audience Awareness/Task Fulfillment domains are: 4/3.5/4/4.0
- Minimum keyboarding skills of at least 30 words per minute. Ability to multi-task and navigate multiple applications at the same time
26
Onsite Account Representative Resume Examples & Samples
- Plan, prioritize, organize and complete work to meet established production goals or quotas in a fast pace and ever changing environment
- Provide expertise in credit balance adjudication by reviewing, researching, and resolving all types of accounts as well as providing resolution outcomes for health plans, commercial customers and government entities
- Associate's degree
- Previous experience working in a client facing role and/or working onsite at a client site
- 3+ years of experience in claims recovery and resolution or an operations based environment
- 2+ years of Account Management experience
- Previous leadership experience
- Previous work within the community giving back or volunteering time and resources
- Ability to sort, sum, create bar graphs and formulas in MS Excel
27
Account Management Representative Resume Examples & Samples
- 3+ years account/client management or sales consulting experience; travel industry experience preferred but not required
- Ability to communicate orally in order to drive results via the telephone
- Experience in managing and retaining client relationships with success in growing business
- High motivation for success and performance required
- Keen financial acumen is required with an understanding of P & L principles in effort to analyze client profitability
- Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts
- Initiative in identifying customer and product issues with resolution
- Ability to drive change management strategies within client portfolio
28
Account Management Representative Resume Examples & Samples
- Primary point of contact for SAFC (Sigma Aldrich Fine Chemicals)/applied customers. Absolute customer centric focus
- Customized order processing which includes but is not limited to confirming customer packaging configurations, confirming customer specifications using change control data to ensure customer expectations are met, offering alternate products and configuration when requested product is not available, etc
- Develop solutions for customer inquiries, problem solves to meet or exceed customer expectations. Quickly identify root cause and corrective actions to minimize customer impact. Investigate and resolve the inquiry with the appropriate functional areas
- Manage and/or monitor orders including catalog and custom materials using appropriate tools and systems as well as internal functions (Planning, Order Management, Quality, Packaging, Distribution, etc.)
- Collaborate with Field and Inside Sales to provide a differentiated service experience and promote return business
- Extensive Customer Service experience, previous knowledge of SAP is desirable
- Strong problem identification and resolution skills
- Ability to create spreadsheets, formulas and charts in Microsoft Excel
- Process improvement skills
- Knowledge of Customer Service, Quality Control, Packaging, Inventory planning or Manufacturing processes, Shipping (domestic and international), Accounting (basic principles of costing, profits and margins for our business)
- Ability to interpret customer requirements and communicate effectively across diverse work groups
- Must be able to develop a strong working relationship with key SAFC and Applied customers and sales team members
- Professional communication skills. Must have excellent written and verbal communication skills; able to communicate at all levels and work as a team
- Ability to perform multiple tasks simultaneously while prioritizing the changing demands; demonstrate high sense of urgency
- Capable of working in a fast paced environment and the ability to adapt to changing processes/systems
- Excellent organizational skills with ability to manage and track multiple activities
- Detail oriented with strong analytical skills
29
Onsite Account Representative Resume Examples & Samples
- Ability to create and edit professional documents in MS Word
- Ability to create, edit and input data onto MS Excel
- Ability to travel, 2-week training program held in Tennessee and then up to 25% of the time (generally local, but some overnight) required
- Associate's Degree or Higher
- 3+ years of experience in Claims Recovery and Resolution or an Operations Based Environment
- Healthcare Finance experience with a focus in Auditing and/or Analysis
- 2 + years of Account Management experience
- Previous Leadership experience
30
Internal Account Representative Resume Examples & Samples
- Achieve objectives by acting as a liaison between Dell and its customers providing Dell's range of solutions using outbound calling, consultative techniques to create results for Dell and Dell’s partners and customers
- Maintain good business relationships with customers to conduct needs analysis, relay product information and provide technical specifications, quotations and tenders
- Answer inbound emails and phone calls from internal and external customers
- Work closely with outside sales representatives and distributors/partners to acquire new opportunities
31
Onsite Account Representative Resume Examples & Samples
- Provide expertise by reviewing, researching, and resolving all types of accounts in a credit balance to bring final resolution and root cause analysis for health plans, commercial customers and government entities
- Work independently with little direct onsite supervision
- Proficiency in math and thinking analytically and strategically
32
Client Account Representative Resume Examples & Samples
- Calling and emailing clients to establish appointments and provide customer service
- Preparing client reports
- Launching the tax credit program to new clients
- Coordinating meetings and documenting correspondence
- Clerical tasks, such as computer and database work
- Completing projects as assigned
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Account Management Representative Resume Examples & Samples
- Experience in a similar role
- Bachelor’s degree required or 2+ years’ experience in account management
- Comfort with working under pressure in a fast-paced environment
- Must consent to and successfully clear all required pre-employment screenings (background and substance abuse)
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Account Management Representative Resume Examples & Samples
- Drive regional projects/quality initiatives in alignment with business goals
- Collate, consolidate and analyse complex regional data and drive pointed inferences
- Build presentations, reports and scorecards clarifying all optimisation and savings report requests from both the client and internal GBC
- Design and update metrics to support projects and track all metrics in support of measuring performance towards goals
- Manage ad-hoc requests for analytics; review and validate analysis, develop options/alternatives and create insightful recommendations
- 20% time would be spent on monthly MI deliverables due on fixed dates
- 10% time would be spent on non-MI related client deliverables due on fixed dates
- 40% time would be spent on client meetings and internal stakeholder management
- 30% time would be spent on other ad-hoc requests related to the client
- Ability to operate in a team-oriented environment with a strong sense ofesponsibility toward team members and engagement objectives
- Ability to network and build strong relationships in a highly matrixed organization, and the ability to influence key stakeholders without direct authority
- Understanding of business travel front office, mid office and back office tools/processes preferred
- Capability to handle multiple priorities and deliver to often tight timeframes
- Reliability and a strong focus on delivering to a consistently high quality and level of accuracy
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Onsite Account Representative Resume Examples & Samples
- Experience with MS Excel (i.e. sorting, summing, creating bar graphs, formulas)
- Ability to travel, 25% of time. Mandatory 2 week training in Franklin, TN (near Nashville, TN) + 2 weeks virtual training (from home)
- 3+ years of experience in Claims Recovery and Resolution or an operations based environment
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Onsite Account Representative Resume Examples & Samples
- Ability to create and edit professional documents in Microsoft Word
- Ability to create, edit and input data onto Microsoft Excel
- Associate's Degree (or higher)
- Ability to sort, sum, create bar graphs and formulas in Microsoft Excel
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Representative, Account Resume Examples & Samples
- Ability to travel
- 2-3 years of medical or healthcare industry sales with a track record in the growing and sustaining business relationships and generating revenue
- Working knowledge of healthcare facilities and how to communicate, influence, negotiate, and mediate effectively with various levels of healthcare facility staff is required
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Client Account Representative Resume Examples & Samples
- Deliver professional and trusted service to JHRPS clients, brokers, third party administrators and plan participants as required
- Build solid relationships both internally (including the field sales team) and externally to foster customer satisfaction and loyalty
- Proactively educate our clients and intermediaries on new product features and provide on-going education to client inquiries
- Meet service quality and productivity standards to ensure a positive client experience and maximize service levels
- Resolve or negotiate "win-win" solutions to client issues independently
- Document and track client discussions or complaints and maintain client contact records
- Identify trends and patterns of client issues, and escalate to management
- Complete and participate in ongoing training and education to remain current of product, industry, service and administrative changes
- Provide accurate client administration by processing some standard financial transactions
- Assisting other areas of the department during peak periods
- Possess excellent interpersonal and communication skills
- Demonstrated service aptitude and solid customer service skills
- Ability to learn quickly and remain calm under pressure
- Possess superior organizational and priority management skills
- Ability to adapt positively to rapidly changing business needs and economic conditions
- Demonstrated problem resolution and analytical skills
- Possess solid business writing skills
- Computer efficiency
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Customer Management Account Representative Resume Examples & Samples
- Based in Mason OH Kroger PEP office
- 3 years of sales and/or category management experience
- Strong attention to detail & proactive attitude
- Naturally inquisitive
- Good multi-tasker
- Ability to work with ambiguity & general direction
- Quick study on systems; Market 6, IRI, SAP, 84.51 experience preferred
- Warehouse supply chain experience a plus (demand planning, allocations, forecasting)
- Strong Powerpoint presentation skills
- Warehouse retail team and Field team experience and/or management
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Onsite Account Representative Resume Examples & Samples
- Ensure customer relationships are positive and deep within account
- Work with Branch Manager to provide business planning to reach product and sales goals
- Ability to work onsite at customer’s location
- Good customer service and communication skills
- Industry and sales experience
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Client Account Representative Resume Examples & Samples
- Establishes relationships with client offices in order to grow new and existing accounts Maintains a high proficiency/knowledge of all organizational workflows, and associated management tools
- Maintains scheduled telephone and/or personal contacts with client established program point of contact(s) with focus toward increasing their business
- Provides client user training as needed in order to assist client overall understanding of program and increase usage
- Analyzes program performance data and prepares client reports
- Follows up with clients to ensure assignment issues have been corrected
- Assists in the implementation and training for new client programs
- Provides monthly/quarterly internal status reports on program growth action plan
- Participates in special projects or performs duties in other areas as requested
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Client Account Representative Resume Examples & Samples
- Management of client inbound activity including SKU creation & PO entry within SOW SLA’s. Coordinating communication and resolution of inbound discrepancies through investigation and interaction between operations team and customer
- Monitor inventory transactions, including holds and adjustments. Lead and participate in customer specific inventory reconciliation processes, including regular inventory counts, reports or comparisons. Coordinate inventory exit and transfer transactions with client and operations
- Provide order management support for assigned account base, including order enter, order monitoring, order releasing and coordinating achievement of inbound retail routing requirements
- Management of return programs, including RMA issuance and coordinating resolution of return discrepancies
- Maintain standard operating procedure (SOP) documents for assigned accounts, including work instruction development
- Engage with customers on special requests for value added services and coordinate production with operations team
- Assists with coordination of company personnel, including support, service, and management resources in order to meet account performance objectives and customer expectations
- Participate in weekly or monthly meetings with customers
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis to ensure continuous improvement to customer program
- Identify and bring forward new revenue opportunities within assigned accounts to Account Manager
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Client Account Representative Resume Examples & Samples
- Provide high-quality service to a block of clients by responding effectively to questions, issues and problems
- Provide new and ongoing client orientation and education by: set expectations, discuss working relationship, advise of new product features and ensure understanding of proper procedures to follow
- Provide quality client administration by processing all standard financial transactions on assigned caseloads
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Specialist Channel Account Representative Resume Examples & Samples
- Drive low-mid range product and solution, mainly in non-named market by leveraging the VAD sell-out model
- Enable, Engage with HDS VAD to drive the business by developing and recruiting local partners
- Formulate local channel marketing plan and execute Country Channel Program to increase HDS brand visibility and generate demand in the territory
- Meet the sales target
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Account Management Representative Resume Examples & Samples
- Support Jumbo size clients to provide a single point of client contact; represents the client’s needs to the internal workers’ compensation community
- Performs regular analyses of client volume and our performance relative to service level agreements; communicates feedback to Manager and other internal groups; addresses deficiencies found to ensure Service Level Agreements are maintained at targeted levels
- Tracks all open CRM cases, communicates status updates to client on a weekly basis
- Collaborates with client to prioritize work items for upcoming releases
- Monitors daily acknowledgement files, create CRM cases for TS to work all errors found, and communicate status to client
- Produces custom reports on a daily/weekly/monthly bases, format and deliver to client
- As directed by their Manager, coordinates training, implementation and new account set-up for new clients; ensure a proper roll-out of our services; ensures client is set up properly (including PPO set up) in our systems to maximize client savings and satisfaction
- Receives and handles expected volume of calls from customers on a daily basis; maintains satisfactory service parameters in terms of quality and timeliness of responses, average length of call and average time to conclude
- In collaboration with their Manager, coordinates conference calls as required to address client or internal issues, etc.; documents action items and deliverables to all attendees
- Supports Stewardship meetings for assigned accounts to address/review pending issues, program performance, clients cost savings and to introduce our additional products in accordance with quarterly travel plan and management approval
- Proactively identifies service problems or issues and resolves client concerns and conflicts
- Previous Workers’ Compensation bill review experience
- Thorough working knowledge of Company products, department policies, procedures and generally accepted client services practices
- Previous experience in workers’ compensation industry
- Previous workers’ compensation bill review / fee schedule knowledge
- Understanding of computer technologies
- Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously
- Valid drivers’ license for State of residence and legally required automobile insurance
- Ability to travel and work as needed to meet Company objectives
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Account Maintenance Representative Resume Examples & Samples
- Qualify &
- Attend trade
- Knowledge of LL
- Excellent verbal and written communication skills for presenting
- Talking or
- Using hands to
- Standing
- Climbing or
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Account Management Representative Resume Examples & Samples
- Participate in Customer meetings, from time-to-time, as the Account Management expert
- Participate in Business Development strategies and opportunities by proposing recommendations on value-added services to manufacturers/customers
- Perform miscellaneous duties as assigned by the Warehouse Manager, Specialized Distributions
- Always keep work area safe, organized and clean
- In its job functions, responsible for implementing the highest standard of Quality & Compliance across all operational processes, and enforcing Regulatory and Good Manufacturing Practices (GMP) as required by Health Canada and as required by acting on behalf of the manufacturers
- Follow company Health and Safety policies
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Client Account Representative Resume Examples & Samples
- Candidate must be meeting all the service quality and productivity metrics for the last six months (e.g., Call Quality, IAT QA, Adherence, Attendance, etc.)
- Ability to converse effectively using the English language. BUPLAS Verbal Assessment scores in the Pronunciation/ Language/ Discourse/ Interactive domains are 3.5/3.5/4.0/3.5, respectively
- Ability to compose grammatically correct, clear and concise emails using the English Language. BUPLAS Written Assessment scores in the Language/ Discourse/ Audience Awareness/ Task Fulfillment domains are 4.0/3.5/4.0/4.0, respectively
- Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines
- Candidate must demonstrate problem solving skills
- Takes initiative in solving problems
- Minimum keyboarding skills of at least 30 words per minute; Exhibits good navigation skills
- International Business and Multicultural Skills
- Product and Service Advice and Support
- Successful completion of the four-week New Employee Training Program (NETP) and the two-week post-NETP
- Proven knowledge of the RPS CCS policies, procedures, principles and practices
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Account Maintenance Representative Resume Examples & Samples
- May provide customer service by answering inbound phone calls for registered representatives and sales assistants
- Enters and updates client account information timely and accurately utilizing knowledge of various computer software packages
- May maintain and respond to the Account Maintenance and the Electronic Order Entry (EOE) support group's email and voice mail boxes
- Ensures Commissions missing account reports are completed timely and accurately
- Enters receivables into database
- Clarifies account discrepancies with the Reps and/or Fund Companies
- Ensures documents are imaged within the expected time
- Ensures strict confidentiality of client, firm, and employee records
- Knowledge of financial servies products
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Account Management Representative Resume Examples & Samples
- Understand, analyze, and seen as an expert in account management processes. Deliver information based on system/data analysis
- In depth understanding of current processes and systems that impact the life cycle of an order across the Supply Chain
- Own delivery precision and shipments to goal tracking by product engine, category and/or key initiatives
- Work cross functionally with internal and external business partners to execute deliverables on time, in full, capturing & chasing product ensuring a full assortment going into each door
- Support account plans by executing/managing these plans accordingly
- Seen as a leader among peers, subject matter expert in order management processes and well-versed in product knowledge
- Ability to professionally communicate (verbal/written) to a wide range of audiences across multiple levels of the organization
- Collaborate and lead ASR partners on order management execution
- Bachelor's degree is preferred
- 2-4 years experience in Customer Service/Account Services, Distribution, and/or Sales
- Intermediate/Advanced experience with Microsoft applications with an emphasis on Excel
- Preferred experience with SAP, JBA Cognos and Nike reporting
- Broad-based knowledge with experience in high-level account management
- Understands the inter-related processes, people and systems within Sales and Customer Service
- Leadership identity skills with the desire to motivate and educate others
- Ability to adapt and embrace change
- Creative and innovative in finding new and better ways to solve business challenges and status quos
- Proven ability to remain organized while managing multiple competing priorities
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Account Receivable Representative Resume Examples & Samples
- Provide consultative support to contact centers and internal/external partners
- Respond to customer requests (research and billing adjustments) within set guidelines – requests can vary from straight-forward to complex
- Support escalation phone calls from contact centers
- Work with other business areas to resolve billing discrepancies
- Support sourcing partners by resolving escalations and reviewing transactions for accuracy
- Draft journal entries as necessary
- Process check status requests including stop payments, reissues and copies
- Transmit payments to the bank within required daily processing times
- Proactively identify problems and recommend solutions; seek advice and guidance on more complex issues
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Account Management Representative Resume Examples & Samples
- Answer Incoming Customer Phone Calls
- Provide advanced support for immediate resolutions regarding billing, account review, account updates,
- Adjustments, sign/decal requests, alarm testing, and alarm history review to commercial and residential customers
- Maintains a professional, calm, and pleasant voice image at all times when communicating with customers
- Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems
- Self-motivated and a professional attitude
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to concentrate on a task over a period of time without being distracted
- Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations
- High School Diploma or General Education Degree (GED) and two years customer service experience
