Customer Account Representative Resume Samples

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AS
A Schinner
Audreanne
Schinner
75709 Will Wall
Houston
TX
+1 (555) 108 6886
75709 Will Wall
Houston
TX
Phone
p +1 (555) 108 6886
Experience Experience
Los Angeles, CA
Customer Account Representative
Los Angeles, CA
Gorczany-Toy
Los Angeles, CA
Customer Account Representative
  • Develop strong working relationships with customers to provide information in the quantity, timeframes, and vehicles most important for each
  • Manage order requests assigned through work queue with a turn-around time of less than one business days
  • Create and report to management on annual sales plans and monthly sales commitments
  • Provide customers with quotations and organize and manage the follow-up of important quotations
  • Responsible to work with other team members to develop and strengthen relationships with distributors and OEM's
  • Create, track and manage HUB material replacement program
  • Manage strategic accounts customer service level by providing project status reports, supplier deviation reports (SDR), and milestone charts
Philadelphia, PA
M HIS Customer Account Representative
Philadelphia, PA
Shanahan-Adams
Philadelphia, PA
M HIS Customer Account Representative
  • Develops and leads improvements and/or solutions to work processes and tools
  • Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
  • Participates in and maintains a quality service culture within the Customer Account Management Team
  • Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
  • Links projects to business strategies and initiates actions that deliver results
  • Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  • Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence
present
Los Angeles, CA
Senior Customer Account Representative
Los Angeles, CA
Simonis-Heaney
present
Los Angeles, CA
Senior Customer Account Representative
present
  • Establish market pricing for used materials, build pricing models to maximize profit on used part sales
  • Work closely with the customer on delivery dates meeting OTTR and OTD metrics
  • Responsible for meeting/exceeding weekly, monthly sales objectives by account and/or region
  • Conducting manual transactions in SAP that allow for the system to invoice and process credit/debit memos
  • Partnering closely with EA Finance to resolve aged invoices
  • Understand the bigger account picture and identify how HAT fits into the overall Honeywell account strategy driving Sales through selling Pre-Owned Equipment in combination with Initial Provisioning, Finished Goods Inventory, etc
  • Drive ATR and BGA revenue growth in North American region selling preowned equipment using an existing customer base. In addition, will be responsible for selling new LRU's for ATR accounts
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Chapman University
Bachelor’s Degree in Business
Skills Skills
  • Broad knowledge of mobile enterprise software, unified communications and mobile device management solutions is highly desirable
  • Strong communication skills, responsive to a variety of requests (strong ability to multitask), proactive, team player
  • Strong attention to detail
  • -Exceptional customer service skills, highly organized and detail oriented
  • Able to multi-task with some supervision, good decision making and problem solving skills
  • Basic knowledge of commercial principles; cost, pricing, volume discounts, payment
  • Demonstrated sales and account management experience with a track record of consistent sales quota over-achievement is highly desirable
  • Ability to travel to customer sites and represent PAC in a professional manner
  • Possess excellent communication skills and is able to interact with a diverse multi-level organization and global customer base
  • Ability to remain professional with the customer
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11 Customer Account Representative resume templates

1

Customer Account Representative Resume Examples & Samples

  • Support customer spare parts requirements for commercial engine models in the Americas region
  • Effectively maintain sales orders in a manner that achieves customer satisfaction and meets business objectives
  • Act as the focal point in managing all logistics from order placement to shipment tracking
  • Utilize SAP systems and database tools to perform sales transactions and analyses
  • Understand the maintenance plans and materials requirements for each customer
  • Act as the conduit to flow customer information to the materials planning and procurement functions
  • Create and report to management on annual sales plans and monthly sales commitments
  • Communicate with customers to identify parts shortages and expedite material to support engine builds
  • Interface with a wide range of functional groups (supply management, finance, warehousing, customer technical support, service programs, product line management and others) to respond to customer inquiries and meet customer expectations
  • Analyze MFA results and drive improvements by using the DIVE method and other ACE tools
  • Report out to PW management and to customers in ad hoc and scheduled meetings
  • Design, negotiate and implement agreements with customers to generate incremental sales and EBIT
2

Customer Account Representative Resume Examples & Samples

  • 3+ years of Customer Service / Order Entry experience
  • Microsoft Office/Suite proficient (Outlook, Word, Excel, etc.)
  • Experience in Quickbooks and/or Salesforce
3

Customer Account Representative Resume Examples & Samples

  • Work with BDC Management regarding audit criterion and reporting
  • Daily/Weekly Reporting of BDC Goal Metrics
  • Maintain efficient and consistent monitoring of all BDC inboxes daily in order to support BDC hours of operation
  • Communicate and follow-up within appropriate timeframes regarding requests received
  • Support BDC Management in assigned CRM related data entry/management products
  • Lead list management
  • Daily maintain Discover (Ngen)/CRM queues accurately and consistently
  • Assist in call reporting/management requests via InContact
  • When requested, provide sales support by way of lead distribution/ campaign management
  • Other tasks and duties as assigned
4

Customer Account Representative Resume Examples & Samples

  • Ensure universal and/or specific source floorplanning is in compliance with PPA and within established cutoff times while also maintaining productivity goals
  • Ensure emails and faxes received in individual inbox or departmental inbox are reviewed and processed in a timely fashion
  • General title follow up as assigned
  • Generate reporting on an requested/needed basis
  • Must work in conjunction with Account Executives, Regional Directors, NGC dealer base, NGC Specific Sources and NGC Universal Sources
5

Customer Account Representative Resume Examples & Samples

  • Locating, creating and maintaining customer database utilizing Oracle
  • Validating customer information; conducting research using approved resources and documentation per fraud prevention guidelines
  • Running reports as needed to maintain customer database and orders
  • Tax recertification
  • Verifying Customer information via phone or salesforce as needed
  • Engaging in special projects as assigned
  • Customer/order services experience
  • Knowledge of Oracle Sales Order Processing
  • Knowledge of Oracle Customer Standard
  • Proficient with Microsoft Word and Excel
  • Maintain acceptable quality and performance standards
  • Solid written and verbal communication skills
  • Demonstrated ability to sustain a high level of concentration
  • Ability to remain professional with the customer
  • Demonstrated self-starter.Next Steps
  • If you’re interested in this position, submit your resume
  • We’ll review your resume, and if you might be a match, we’ll contact you
  • After our first conversation, you may be invited to interview with others at McGraw-Hill Education. This is your time to shine!
  • If you’re eager, dynamic and ultimately a good fit, you’ll be afforded the opportunity to change the future of education
6

Senior Customer Account Representative Resume Examples & Samples

  • Drive ATR and BGA revenue growth in North American region selling preowned equipment using an existing customer base. In addition, will be responsible for selling new LRU's for ATR accounts
  • This is an inside sales position which is more the backend support to the CBMs, Tech Sales and Direct Sales. High quote volume
  • Understand the bigger account picture and identify how HAT fits into the overall Honeywell account strategy driving Sales through selling Pre-Owned Equipment in combination with Initial Provisioning, Finished Goods Inventory, etc
  • Establish market pricing for used materials, build pricing models to maximize profit on used part sales
  • Present important opportunities to leadership and identify how to close the deals
  • Responsible for meeting/exceeding weekly, monthly sales objectives by account and/or region
  • Solicit and respond to inquiries related to price and availability
  • Accountable to build both sales and procurement relationships for set of accounts
  • Define sales and procurement opportunities for selected accounts, accountable for revenue targets by account
  • Become proficient in SAP for quote, order entry and informational analysis
  • Required to negotiate favorable terms for Honeywell when selling used equipment within pre-approved limits
  • Work closely with the customer on delivery dates meeting OTTR and OTD metrics
7

Customer Account Representative Resume Examples & Samples

  • Develops and leads improvements and/or solutions to work processes and tools
  • Links projects to business strategies and initiates actions that deliver results
  • Participates in and maintains a quality service culture within the Customer Account Management Team
  • Minimum of three (3) combined years of customer service and/or sales experience
  • SAP system experience is preferred
  • Experienced with cross-functional project leadership preferred
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Prefers to stay busy with a full workload and enjoys meeting challenges
8

Customer Account Representative Resume Examples & Samples

  • Good understanding of the full Just-In-Time (JIT) supply chain process
  • Possess excellent communication skills and is able to interact with a diverse multi-level organization and global customer base
  • Outgoing, self-motivated, well organized and detailed oriented
  • Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward
  • Intermediate working knowledge of computers and the use of software packages (Windows, Excel, Word, and PowerPoint) with emphasis on Excel and Access
  • Oracle or ERP system experience highly desired
  • Ability to work independently and make decisions as required with minimum supervision
  • Ability to understand and interpret technical and contractual language
  • Ability to travel to customer sites and represent PAC in a professional manner
  • Ability to mentor other employees and a demonstrated desire to accept new projects and challenges in support of company goals
  • Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions
  • Minimum 4 years’ work experience in a customer service and supply chain environment
  • Minimum 2 years’ work experience in aircraft or electronics industry highly desired
  • In-flight entertainment experience highly desired
9

Customer Account Representative Resume Examples & Samples

  • Maintains an understanding of various clients, products, services and basic internal processes and functions, ensuring customers are in good-standing with respect to premium and enrollment
  • Accurately performs account maintenance, including, but not limited to
  • Processing cancellations, terminations and other tasks related to overinsureds, reinstatements and portability
  • Posting premium payments to internal accounting systems in an accurate and timely manner, resolving outstanding premium related items
  • Completing individual daily balancing, when necessary
  • Auditing accounts and performing account research when necessary
  • Conducts welcome and installation calls for new customers
  • Answers calls, e-mails and other correspondence in a timely and professional manner, adhering to quality and service standards
  • Uses problem solving skills to research and resolve customer inquiries and follows up to ensure issue resolution
  • Documents all customer contact clearly and accurately
  • Reports premium discrepancies to agent and client and works with these parties to resolve issues
  • Prepares and sends customer correspondence regarding cancellations, reinstatement, refunds, etc
  • Responsible for inbound and outbound calls
  • Refer escalated calls or complaints to FullScope Management or higher-level Customer Account Specialist
  • Refers more complicated questions to a higher level CAS, or Lead Customer Account Specialist, for customer service or policy issues, or Lead Technical Customer Account Specialist, for premium issues, when appropriate
10

Customer Account Representative Resume Examples & Samples

  • Building and maintaining relationships with renewal customers and value added resellers to gain an understanding of our customers’ business and key priorities to identify sales strategies and tactics for achievement of sales targets
  • Influencing the adoption of BlackBerry enterprise software and services, including mobile device management (MDM) and enterprise mobility management (EMM) solutions, through strong relationships with identified targeted accounts
  • Actively supporting your account base and Value Added Resellers (VAR’s) through all stages of the sales cycle including solution pitches, driving renewals, account mapping and stimulating demand for BlackBerry software and solutions outside of the renewal
  • Building and managing a sales pipeline tracking and activities through the various stages of the sales funnel process
  • Continually expanding product knowledge attending sales training, self-learning and building internal relationships to support product demonstrations and pitching to named accounts
  • Engaging internal BlackBerry groups to identify applications, tools and resources available to end customers that will enable them to experience the full BlackBerry value proposition, allowing them to deploy deeper into their organization
  • Degree/diploma educated and looking for fast paced sales role within a global organization with ideally 3 to 5 years Sales experience
  • A genuine interest in technology and intrigued by creative ways to improve the mobile experience
  • Exceptional interpersonal and relationship management skills
  • Confident and effective communicator. Ability to effectively present and influence individuals and groups at all levels
  • Ability to translate and communicate key business priorities to support the development and execution of tactical sales programs and activities
11

Customer Account Representative Resume Examples & Samples

  • Highest level of Education
  • Previous work experience in a position with public service, customer service or clerical duties
  • Previous work experience reviewing account histories and investigating and correcting account errors
  • Previous work experience responding to customer service complaints and inquiries concerning operational procedures
  • Knowledge operating a personal computer and with Microsoft Office Applications
12

Customer Account Representative Resume Examples & Samples

  • Identify and pursue new business opportunities with existing customers
  • Facilitate non-forecasted requests with production planning group
  • Facilitate product and service warranties to ensure customer/product resolution
  • Manages accounts receivables
  • Provides input to strategic account plans
  • Comply with regulatory or customer specific requirements (i.e., import/export, licenses, proprietary information, FAA, IC, etc.)
  • Ensures customer documentation is distributed and retained
  • Travel to customer site as needed (limited)
  • Identify, initiate and execute process improvements for business interface processes
  • Authority to waive or issue credit for miscellaneous charges; such as freight, expedite fees and restocking charges
  • Identify opportunities and/or participate in Continuous Improvement activities
  • May participate in international account teams
  • Supports internal communication and cooperation
  • Support activities directed by Customer Account Manager regarding sales opportunities with other Woodward business centers
  • May be required to make decisions within gross margin and cost target parameters
  • Prime mover principals and applications
  • Woodward product knowledge
  • Prefer third language if based internationally
  • Minimum 1 year experience in commercial role
  • Minimum 3 years experience in related industry preferred
13

Customer Account Representative Resume Examples & Samples

  • Delivering and setting up products in customers' homes
  • Using our collections program to ensure timely customer payments
  • Servicing, picking up and refurbishing customer's product
  • Assisting with sales, merchandising and store maintenance activities
14

Customer Account Representative Resume Examples & Samples

  • Manage the customer order to delivery process ensuring order accuracy and confirmation of on-time delivery
  • Primary contact for internal and external customers for processing orders, complaints, and inquiries
  • Submit master data changes
  • Interface with businesses and Back Office to resolve order fulfillment issues
  • Follow-up on orders not released from credit hold
  • Handle customer document requests
  • Interface with business units to define and support customer requirements and standards
  • Work with Planners to ensure terminal inventory is accurate, sales orders are posted in a timely manner and to make any inventory adjustments
  • Provide on-call coverage after hours and weekends about once every 5 weeks
  • Recruit and educated customers on Solvay4Me
  • Provide back-up coverage for other CARs as needed
  • Minimum 3 years of customer service experience. Experience working for a manufacturing organization a plus
  • Experience using an ERP system required, experience with SAP’s Sales and Distribution functions is highly desired
  • Demonstrated ability and willingness to multi-task, manage, and work in a dynamic, fluid customer driven, team environment
  • Excellent interpersonal, communication, and customer service skills
  • Strong analytical and problem-solving aptitude
  • Ability to work scheduled on-call coverage after hours and on weekends about every 5 weeks
15

Customer Account Representative Resume Examples & Samples

  • Performs administrative support to all departmental team members
  • Verify product availability with plant inventory to ensure the filling of customer orders
  • Review the Accounts Receivable Aging and collect on past due invoices
  • Process and clear authorized customer deductions
  • Backup to the front desk receptionist and consumer service specialist
  • Set up and maintain Customer Bill to/Ship to accounts
  • New set up of customers must follow the Corporate Credit guidelines
  • Analyze purchase order to determine price bracket including off invoice and bill-back promotions, weight calculation, case quantities and ship method
  • Verification of pricing
  • Process Accounts Payable check requests; payments for promotions-both direct and indirect accounts; and other related A/R payables
  • Maintain customer billing/credit memo and deduction files
  • Collection of past due invoices and invalid deductions
  • Process payback letters to customers
  • Process backup requests to brokers and customers as necessary
  • Process customer deductions
  • Determine validity of deductions in order to issue credits with correct promotions and/or General Ledger codes
  • Work with Sales Managers in clearing deductions
  • Prepare and process check requests for direct and indirect promotions, ads, slotting and etc
  • Research customer accounts as needed
  • Insures fair, equitable and respectful treatment of all employees
  • Other duties as assigned by Supervisor
  • High School General Education Diploma or equivalent. Some college strongly preferred
  • At least 3 years of experience in customer service, resolution specialist, and/or general office experience in an administrative role that includes various Clerical and Accounting functions (A/R, A/P, payroll, etc.)
  • Intermediate to advanced Internet application skills
  • Fluent in oral and written communication in English
  • Excellent telephone etiquette and interpersonal communication skills
  • Advanced computer skills, including Microsoft business applications and various reporting software
  • Ability and willingness to work a flexible Full-Time schedule that may include weekends and holidays
  • Pass a physical and drug exam
  • Must be able to provide own transportation to various locations in organizational service areas, as required by duties
16

Customer Account Representative Resume Examples & Samples

  • Receive customer requests and orders, enter/validate, and track through internal systems and tools including Oracle ERP and offline systems as appropriate. Manage customer contracts and execute releases for specific orders against contracted volumes
  • Ensure customer orders are compliant with terms and conditions, and highlight variances for action
  • Partner with planning and operations team to ensure product quantity and date availability to meets customer needs. Communicate to all impacted partners when issues or delays arise and strive to resolve issues immediately
  • Validate that required customer documentation is created and/or delivered as required for shipping, customer receipt/acceptance, and invoicing
  • As required, validate delivery and support the close out of the order process to ensure accurate and timely invoicing and revenue reporting
  • Gather information from customers, marketing, and sales regarding customer promotions and market activity that may impact demand patterns
  • Develop strong working relationships with customers to provide information in the quantity, timeframes, and vehicles most important for each
  • Provide support to sales team and brokers in support of customer requests for information
  • Track customer order patterns against expected demand, forecasts, and historical demand; escalate differences to sales and forecasting teams to evaluate and drive appropriate action
  • Receive customer feedback, including complaints and issues, track them, and assist in the resolution and communication of solutions back to the customer. Partner with Quality Assurance, Warehouse, Logistics, Production and/or other internal team members as needed for resolution
  • Actively identify opportunities for improving order management and fulfillment processes
  • Utilize best practices in the execution of daily responsibilities. Comply with policy guidelines in the order entry and management process that ensure accurate reporting and internal controls
  • Create strong working partnerships to ensure team success
  • Solid analytical skills and high detail orientation are critical to success in this role
  • Good communication skills, both written and verbal are necessary due to the significant interactions required to ensure alignment and coordination across the groups
  • Candidate should be flexible and able to quickly adjust as the situation changes
17

Senior Customer Account Representative Resume Examples & Samples

  • Managing critical parts for customers and expediting parts delivery with appropriate parties by identifying customer needs and determining how to best meet associated requirements
  • Interfacing with key stakeholders regarding order placement, delivery requirements, and/or contingency plans in support of customer requirements
  • Collaborating with members of the GP7000 maintenance, repair and overhaul (MRO) network by adjusting delivery schedules to meet urgent part requirements
  • Resolving shipping and quality discrepancies with customers and driving process improvements with appropriate parties
  • Analyzing sales orders in SAP that prevent order transmission and invoicing
  • Conducting manual transactions in SAP that allow for the system to invoice and process credit/debit memos
  • Partnering closely with EA Finance to resolve aged invoices
  • Bachelor's degree in a business-focused operations discipline or a related field of study with 4-7+ years of relevant work experience OR
  • Master's degree in a business-focused operations discipline or a related field of study with 2-5+ years of relevant work experience OR
  • Doctoral degree in a business-focused operations discipline or a related field of study with 0-2+ years of relevant work experience
  • A demonstrated history of displaying the following competencies in day-to-day work
  • Customer focus, communication, teamwork, problem solving and taking initiative
  • Work experience that includes partnering with international customers
  • Exposure to, or work experience with continuous improvement processes, tools and/or methodologies
  • Work experience in, and advanced-level knowledge of SAP
18

Customer Account Representative Resume Examples & Samples

  • Industry knowledge of general business processes/principles and in particular practices related to customer support activities
  • SAP or equivalent business system application experience is preferred
  • Spares delivery support
  • Asset Management coordination
  • Engineering/MRO liaison
  • Collections management
  • Report generation for Management and/or the Customer Account Team
  • A minimum of 2+ years relevant customer support experience in business, sales or other customer facing position
  • 3+ years of Aerospace and/or Customer Service experience preferred
19

Customer Account Representative Resume Examples & Samples

  • Experience with MS Office Software (Excel –knowledge of pivot tables and data analysis; Word – document creation/editing; Power Point – presentation creation/editing)
  • At least 2 years of experience with account management or sales support to include inventory, logistics, planning or scheduling
  • Experience in identifying customer needs and translating into solutions
  • Customer account management experience with a manufacturing company
  • Experience with order management /fulfillment/inventory programs
  • Accounting knowledge (including reconciling reports and performing analysis)
  • Experience handling sensitive/confidential information
20

Customer Account Representative Resume Examples & Samples

  • Manage inbound calls, outbound calls, and order entry
  • Prepare status reports and other customer reports as requested
  • Monitor customer orders throughout order flow process, from order placement to shipment
  • Respond to customer emails regarding status of orders, general inquiries and order discrepancies
  • Process Credits, Returns, or Damage/Destroy authorizations
  • Maintain customer accounts and all relevant data
  • Follow-up and return calls to customers as necessary
  • Research and resolve customer issues and complaints in a timely manner
  • Maintain a working knowledge of products
21

M HIS Customer Account Representative Resume Examples & Samples

  • Acts as the primary liaison with 3M customers
  • Educates and informs the customer of various processes and directs customers to appropriate resources
  • Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
  • Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  • Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
  • Minimum of two (2) combined years of billing and/or accounting experience
  • CRM and/or SAP system experience is preferred
  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
  • Ability to work in a high volume rapidly changing environment
22

Customer Account Representative Resume Examples & Samples

  • At least two (2) to four (4) years’ of related experience in an Aerospace Defense, Avioincs, Aircraft and/or Military environment
  • Advanced knowledge of Microsoft Office applications tools required: Word, Excel, Outlook, PowerPoint, Access
  • Working knowledge of Salesforce strongly preferred
  • Working experience with MAPICS strongly preferred
  • Knowledge of ODBC preferred
  • SQL experience preferred
23

Customer Account Representative Resume Examples & Samples

  • BA/BS degree preferred or High School diploma and significant customer service experience
  • Candidate must have excellent communication skills and computer skills
  • Must be able to type 40 wpm
  • Ability to multitask & prioritize problems
  • Strong team behaviors
  • Ability to make sound business decisions in a timely manner with minimum supervision
24

Customer Account Representative Resume Examples & Samples

  • Previous experience working with people with disabilities with minimal supervisory intervention
  • Associates Degree in Counseling, Rehabilitation, Social Work, Education, Special Education or a comparable Human/Social Services degree program
  • Previous experience with resolving billing issues
  • Proficiency using billing, financial and/or reporting software
25

Customer Account Representative Resume Examples & Samples

  • Manage order requests assigned through work queue with a turn-around time of less than one business days
  • Gain in-depth knowledge of RealPage Order Management System
  • Work with Carrollton, TX based contract administration team to ensure quality entry of quotes
  • Maintain working knowledge of standard legal agreements and required product terms in support of quote generation
  • Maintain working knowledge of product schedule of charges and discount rules in support of quote generation and internal audit controls
  • Review orders for correct product information, pricing, and contract agreements
  • Minimum of 3 years of contract management or accounting experience preferred
  • Bachelor’s degree preferred—background in Accounting, Business or Financial Analysis
  • Proficient knowledge of Microsoft Office with a very strong emphasis in Excel, and the ability to manage large datasets and consolidate into a digestible format with attention to error free detail
  • Strong communication skills, responsive to a variety of requests (strong ability to multitask), proactive, team player
  • Experience with Salesforce.com preferred but not required
26

Customer Account Representative Resume Examples & Samples

  • Support the timely delivery of critical parts to the commercial APU customers
  • Support the entry into service for the PW800 program
  • Three years of experience in customer service, supply management, aerospace or a related field
  • Proficiency in MS Excel and Powerpoint
  • Proficiency in SAP and MS Access databases
27

One Source Customer Account Representative With Hungarian Resume Examples & Samples

  • First responder to customer inquiries for service or company information
  • Collect accurate detailed customer and equipment data for account creation and maintenance
  • Process service requests, schedule engineers, and complete customer follow-up transactions, assuring customer satisfaction and equipment performance
  • Create purchase requisitions for vendor service
  • Schedule preventive maintenance 60-90 days in advance of due date
  • Review and enter service detail and cost in SAP
  • Review, process and approve vendor invoices for payment; document cost savings
28

Customer Account Representative Resume Examples & Samples

  • A minimum of 2+ years relevant customer support experience in business, sales and/or other customer facing role
  • Ability to communicate professionally and effectively, both in writing and verbally in the English language. Ability to verbally communicate in alternate languages is helpful
  • Ability to effectively manage simultaneous and competing customer needs with deadlines from hours to months in length
29

Customer Account Representative Resume Examples & Samples

  • Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers
  • Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays
  • Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos
  • Document customer Logistical Complaints through the Notification module in SAP. Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate. Communicate errors to applicable departments for review and corrective action
30

Customer Account Representative Resume Examples & Samples

  • Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
  • Deliver merchandise to customer homes in Company provided vehicle as assigned
  • Install and set up merchandise, and instruct customers on proper use of merchandise
  • Pick-up merchandise from customer homes as assigned
  • Keep vehicles clean and properly maintained as assigned
  • Complete customer service calls in a timely manner as assigned
  • Follow all policies and procedures and adhere to all standards
  • Refurbish merchandise to like new condition
  • Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
  • Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash
  • Friendly with good communication skills
  • Valid state driver’s license, two years of driving experience, and good driving record
  • Typically works 15-22 hours a week depending on business needs
31

Customer Account Representative Resume Examples & Samples

  • Resolve customer escalated parts orders in targeted timeframe
  • Performs tasks to support Global Imaging Systems orders, inquires and escalations for resolution
  • Receive and respond to inquiries from both internal and external customers
  • Input information in multiple different systems for researching and creating customer orders
  • Initiate customer contact when necessary to resolve escalation or respond to inquiry
  • Prepare monthly log for workload activity
  • Interface on the phone and via email with Global Imaging Systems, Client Services, internal planning/buying and all levels of management
  • Support Planning/buying to resolve open CSE emergency orders
  • Multi- task between various systems
  • Interface with Canada Hot desk to resolved escalations
  • Process internal parts order for the Webster complex
32

Customer Account Representative Resume Examples & Samples

  • Position reports to the VP of Sales and directly assists the sales team in supporting the service information needs of existing and prospective customers
  • Responsible to work with other team members to develop and strengthen relationships with distributors and OEM's
  • Provide technical information and troubleshooting ideas to customers
  • Shared accountability to assure customer satisfaction and help build and grow sales with existing and new customers
  • Provide customers with quotations and organize and manage the follow-up of important quotations
  • Responsibility for keeping Territory Managers informed of important leads, quotes, and other important information occurring in their territories
  • Collaborate with manufacturing regarding inventory updates, scheduling, & order expedites
33

Customer Account Representative Resume Examples & Samples

  • Collections Experience in the NY/NJ market
  • Open to travel (only to the account to meet with accounting as applicable)
  • Good at multi-tasking
  • Good communicator
  • Intermediate Microsoft Office Skills (especially with Excel)
  • Basic computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
  • Understanding of debits and credits bookkeeping
  • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required
  • Able to lift and/or push 75 pounds
  • Understands and uses effective conflict resolution skills in addressing accounts receivable or service concerns, e.g., identifies and resolves discrepancies and disagreements
  • Receives and handles incoming district calls
  • Maintains customer files based on Front Office Work Flow
  • Leads accounts receivable collections, calls and meetings
  • Organizes and tailors district office tasks, such as making vendor payments, organizing meetings, making travel arrangements, coordinating business meals and ordering office supplies as needed
  • Maintains daily email communication with team members regarding consistent customer focused transactions
  • Creates and maintains updated customer profile preferences to be used by all district personnel
  • Provides accurate billing and credits for rental, sales and service
  • Creates and maintains district vendor reference book, account files and Material Safety Data Sheet documents
  • Provides support for shipping and receiving activities
  • Performs other assigned duties
34

Customer Account Representative Resume Examples & Samples

  • Review and acknowledge customer purchase orders to ensure terms, pricing, and compliance is complete and in accordance with SOX and ISO procedures
  • Facilitate change orders identified in initial review or due to product/customer requirements
  • Data entry within Oracle EBS 11i of customer reviewed orders, monitor orders not booked (staged)
  • Interface with various internal groups regarding supply, price, terms to respond to customer requests for product and pricing information
  • Communicate with various CAR’s within location to assist with orders/scanning/filing
  • Communicate with Customer to ensure timely, accurate correspondence at all times
  • Review backlog, update Oracle, and provide updated customer requirements
  • Process requests for evaluation equipment
  • Fulfill audit document requests
  • Administer RMA & Credits in the system as required
  • Prepare and distribute daily and weekly reports
35

Customer Account Representative Resume Examples & Samples

  • Good knowledge of customer service techniques
  • Good knowledge of arithmetic
  • Good working knowledge of computer terminal operations
  • Ability to communicate courteously and effectively with the public
  • Ability to explain operational procedure information
  • Previous work experience performing clerical duties and navigating multiple computer databases
  • Proficiency using Microsoft Office Software
  • Previous work experience responding to high volume customer service complaints and inquiries concerning