Customer Account Representative Resume Samples

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A Schinner

Audreanne

Schinner

75709 Will Wall

Houston

+1 (555) 108 6886

75709 Will Wall

Houston

Phone

p +1 (555) 108 6886

Experience Experience

Los Angeles, CA

Customer Account Representative

Los Angeles, CA

Gorczany-Toy

Los Angeles, CA

Customer Account Representative

Develop strong working relationships with customers to provide information in the quantity, timeframes, and vehicles most important for each
Manage order requests assigned through work queue with a turn-around time of less than one business days
Create and report to management on annual sales plans and monthly sales commitments
Provide customers with quotations and organize and manage the follow-up of important quotations
Responsible to work with other team members to develop and strengthen relationships with distributors and OEM's
Create, track and manage HUB material replacement program
Manage strategic accounts customer service level by providing project status reports, supplier deviation reports (SDR), and milestone charts

Philadelphia, PA

M HIS Customer Account Representative

Philadelphia, PA

Shanahan-Adams

Philadelphia, PA

M HIS Customer Account Representative

Develops and leads improvements and/or solutions to work processes and tools
Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
Participates in and maintains a quality service culture within the Customer Account Management Team
Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
Links projects to business strategies and initiates actions that deliver results
Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence

present

Los Angeles, CA

Senior Customer Account Representative

Los Angeles, CA

Simonis-Heaney

present

Los Angeles, CA

Senior Customer Account Representative

present

Establish market pricing for used materials, build pricing models to maximize profit on used part sales
Work closely with the customer on delivery dates meeting OTTR and OTD metrics
Responsible for meeting/exceeding weekly, monthly sales objectives by account and/or region
Conducting manual transactions in SAP that allow for the system to invoice and process credit/debit memos
Partnering closely with EA Finance to resolve aged invoices
Understand the bigger account picture and identify how HAT fits into the overall Honeywell account strategy driving Sales through selling Pre-Owned Equipment in combination with Initial Provisioning, Finished Goods Inventory, etc
Drive ATR and BGA revenue growth in North American region selling preowned equipment using an existing customer base. In addition, will be responsible for selling new LRU's for ATR accounts

Education Education

Bachelor’s Degree in Business

Chapman University

Bachelor’s Degree in Business

Skills Skills

Broad knowledge of mobile enterprise software, unified communications and mobile device management solutions is highly desirable
Strong communication skills, responsive to a variety of requests (strong ability to multitask), proactive, team player
Strong attention to detail
-Exceptional customer service skills, highly organized and detail oriented
Able to multi-task with some supervision, good decision making and problem solving skills
Basic knowledge of commercial principles; cost, pricing, volume discounts, payment
Demonstrated sales and account management experience with a track record of consistent sales quota over-achievement is highly desirable
Ability to travel to customer sites and represent PAC in a professional manner
Possess excellent communication skills and is able to interact with a diverse multi-level organization and global customer base
Ability to remain professional with the customer

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11 Customer Account Representative resume templates

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Customer Account Representative Resume Examples & Samples

Support customer spare parts requirements for commercial engine models in the Americas region
Effectively maintain sales orders in a manner that achieves customer satisfaction and meets business objectives
Act as the focal point in managing all logistics from order placement to shipment tracking
Utilize SAP systems and database tools to perform sales transactions and analyses
Understand the maintenance plans and materials requirements for each customer
Act as the conduit to flow customer information to the materials planning and procurement functions
Create and report to management on annual sales plans and monthly sales commitments
Communicate with customers to identify parts shortages and expedite material to support engine builds
Interface with a wide range of functional groups (supply management, finance, warehousing, customer technical support, service programs, product line management and others) to respond to customer inquiries and meet customer expectations
Analyze MFA results and drive improvements by using the DIVE method and other ACE tools
Report out to PW management and to customers in ad hoc and scheduled meetings
Design, negotiate and implement agreements with customers to generate incremental sales and EBIT

Customer Account Representative Resume Examples & Samples

3+ years of Customer Service / Order Entry experience
Microsoft Office/Suite proficient (Outlook, Word, Excel, etc.)
Experience in Quickbooks and/or Salesforce

Customer Account Representative Resume Examples & Samples

Work with BDC Management regarding audit criterion and reporting
Daily/Weekly Reporting of BDC Goal Metrics
Maintain efficient and consistent monitoring of all BDC inboxes daily in order to support BDC hours of operation
Communicate and follow-up within appropriate timeframes regarding requests received
Support BDC Management in assigned CRM related data entry/management products
Lead list management
Daily maintain Discover (Ngen)/CRM queues accurately and consistently
Assist in call reporting/management requests via InContact
When requested, provide sales support by way of lead distribution/ campaign management
Other tasks and duties as assigned

Customer Account Representative Resume Examples & Samples

Ensure universal and/or specific source floorplanning is in compliance with PPA and within established cutoff times while also maintaining productivity goals
Ensure emails and faxes received in individual inbox or departmental inbox are reviewed and processed in a timely fashion
General title follow up as assigned
Generate reporting on an requested/needed basis
Must work in conjunction with Account Executives, Regional Directors, NGC dealer base, NGC Specific Sources and NGC Universal Sources

Customer Account Representative Resume Examples & Samples

Locating, creating and maintaining customer database utilizing Oracle
Validating customer information; conducting research using approved resources and documentation per fraud prevention guidelines
Running reports as needed to maintain customer database and orders
Tax recertification
Verifying Customer information via phone or salesforce as needed
Engaging in special projects as assigned
Customer/order services experience
Knowledge of Oracle Sales Order Processing
Knowledge of Oracle Customer Standard
Proficient with Microsoft Word and Excel
Maintain acceptable quality and performance standards
Solid written and verbal communication skills
Demonstrated ability to sustain a high level of concentration
Ability to remain professional with the customer
Demonstrated self-starter.Next Steps
If you’re interested in this position, submit your resume
We’ll review your resume, and if you might be a match, we’ll contact you
After our first conversation, you may be invited to interview with others at McGraw-Hill Education. This is your time to shine!
If you’re eager, dynamic and ultimately a good fit, you’ll be afforded the opportunity to change the future of education

Senior Customer Account Representative Resume Examples & Samples

Drive ATR and BGA revenue growth in North American region selling preowned equipment using an existing customer base. In addition, will be responsible for selling new LRU's for ATR accounts
This is an inside sales position which is more the backend support to the CBMs, Tech Sales and Direct Sales. High quote volume
Understand the bigger account picture and identify how HAT fits into the overall Honeywell account strategy driving Sales through selling Pre-Owned Equipment in combination with Initial Provisioning, Finished Goods Inventory, etc
Establish market pricing for used materials, build pricing models to maximize profit on used part sales
Present important opportunities to leadership and identify how to close the deals
Responsible for meeting/exceeding weekly, monthly sales objectives by account and/or region
Solicit and respond to inquiries related to price and availability
Accountable to build both sales and procurement relationships for set of accounts
Define sales and procurement opportunities for selected accounts, accountable for revenue targets by account
Become proficient in SAP for quote, order entry and informational analysis
Required to negotiate favorable terms for Honeywell when selling used equipment within pre-approved limits
Work closely with the customer on delivery dates meeting OTTR and OTD metrics

Customer Account Representative Resume Examples & Samples

Develops and leads improvements and/or solutions to work processes and tools
Links projects to business strategies and initiates actions that deliver results
Participates in and maintains a quality service culture within the Customer Account Management Team
Minimum of three (3) combined years of customer service and/or sales experience
SAP system experience is preferred
Experienced with cross-functional project leadership preferred
Ability to work in a team environment and willing to collaborate and compromise, including team leadership
Prefers to stay busy with a full workload and enjoys meeting challenges

Customer Account Representative Resume Examples & Samples

Good understanding of the full Just-In-Time (JIT) supply chain process
Possess excellent communication skills and is able to interact with a diverse multi-level organization and global customer base
Outgoing, self-motivated, well organized and detailed oriented
Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward
Intermediate working knowledge of computers and the use of software packages (Windows, Excel, Word, and PowerPoint) with emphasis on Excel and Access
Oracle or ERP system experience highly desired
Ability to work independently and make decisions as required with minimum supervision
Ability to understand and interpret technical and contractual language
Ability to travel to customer sites and represent PAC in a professional manner
Ability to mentor other employees and a demonstrated desire to accept new projects and challenges in support of company goals
Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions
Minimum 4 years’ work experience in a customer service and supply chain environment
Minimum 2 years’ work experience in aircraft or electronics industry highly desired
In-flight entertainment experience highly desired

Customer Account Representative Resume Examples & Samples

Maintains an understanding of various clients, products, services and basic internal processes and functions, ensuring customers are in good-standing with respect to premium and enrollment
Accurately performs account maintenance, including, but not limited to
Processing cancellations, terminations and other tasks related to overinsureds, reinstatements and portability
Posting premium payments to internal accounting systems in an accurate and timely manner, resolving outstanding premium related items
Completing individual daily balancing, when necessary
Auditing accounts and performing account research when necessary
Conducts welcome and installation calls for new customers
Answers calls, e-mails and other correspondence in a timely and professional manner, adhering to quality and service standards
Uses problem solving skills to research and resolve customer inquiries and follows up to ensure issue resolution
Documents all customer contact clearly and accurately
Reports premium discrepancies to agent and client and works with these parties to resolve issues
Prepares and sends customer correspondence regarding cancellations, reinstatement, refunds, etc
Responsible for inbound and outbound calls
Refer escalated calls or complaints to FullScope Management or higher-level Customer Account Specialist
Refers more complicated questions to a higher level CAS, or Lead Customer Account Specialist, for customer service or policy issues, or Lead Technical Customer Account Specialist, for premium issues, when appropriate

Customer Account Representative Resume Examples & Samples

Building and maintaining relationships with renewal customers and value added resellers to gain an understanding of our customers’ business and key priorities to identify sales strategies and tactics for achievement of sales targets
Influencing the adoption of BlackBerry enterprise software and services, including mobile device management (MDM) and enterprise mobility management (EMM) solutions, through strong relationships with identified targeted accounts
Actively supporting your account base and Value Added Resellers (VAR’s) through all stages of the sales cycle including solution pitches, driving renewals, account mapping and stimulating demand for BlackBerry software and solutions outside of the renewal
Building and managing a sales pipeline tracking and activities through the various stages of the sales funnel process
Continually expanding product knowledge attending sales training, self-learning and building internal relationships to support product demonstrations and pitching to named accounts
Engaging internal BlackBerry groups to identify applications, tools and resources available to end customers that will enable them to experience the full BlackBerry value proposition, allowing them to deploy deeper into their organization
Degree/diploma educated and looking for fast paced sales role within a global organization with ideally 3 to 5 years Sales experience
A genuine interest in technology and intrigued by creative ways to improve the mobile experience
Exceptional interpersonal and relationship management skills
Confident and effective communicator. Ability to effectively present and influence individuals and groups at all levels
Ability to translate and communicate key business priorities to support the development and execution of tactical sales programs and activities

Customer Account Representative Resume Examples & Samples

Highest level of Education
Previous work experience in a position with public service, customer service or clerical duties
Previous work experience reviewing account histories and investigating and correcting account errors
Previous work experience responding to customer service complaints and inquiries concerning operational procedures
Knowledge operating a personal computer and with Microsoft Office Applications

Customer Account Representative Resume Examples & Samples

Identify and pursue new business opportunities with existing customers
Facilitate non-forecasted requests with production planning group
Facilitate product and service warranties to ensure customer/product resolution
Manages accounts receivables
Provides input to strategic account plans
Comply with regulatory or customer specific requirements (i.e., import/export, licenses, proprietary information, FAA, IC, etc.)
Ensures customer documentation is distributed and retained
Travel to customer site as needed (limited)
Identify, initiate and execute process improvements for business interface processes
Authority to waive or issue credit for miscellaneous charges; such as freight, expedite fees and restocking charges
Identify opportunities and/or participate in Continuous Improvement activities
May participate in international account teams
Supports internal communication and cooperation
Support activities directed by Customer Account Manager regarding sales opportunities with other Woodward business centers
May be required to make decisions within gross margin and cost target parameters
Prime mover principals and applications
Woodward product knowledge
Prefer third language if based internationally
Minimum 1 year experience in commercial role
Minimum 3 years experience in related industry preferred

Customer Account Representative Resume Examples & Samples

Delivering and setting up products in customers' homes
Using our collections program to ensure timely customer payments
Servicing, picking up and refurbishing customer's product
Assisting with sales, merchandising and store maintenance activities

Customer Account Representative Resume Examples & Samples

Manage the customer order to delivery process ensuring order accuracy and confirmation of on-time delivery
Primary contact for internal and external customers for processing orders, complaints, and inquiries
Submit master data changes
Interface with businesses and Back Office to resolve order fulfillment issues
Follow-up on orders not released from credit hold
Handle customer document requests
Interface with business units to define and support customer requirements and standards
Work with Planners to ensure terminal inventory is accurate, sales orders are posted in a timely manner and to make any inventory adjustments
Provide on-call coverage after hours and weekends about once every 5 weeks
Recruit and educated customers on Solvay4Me
Provide back-up coverage for other CARs as needed
Minimum 3 years of customer service experience. Experience working for a manufacturing organization a plus
Experience using an ERP system required, experience with SAP’s Sales and Distribution functions is highly desired
Demonstrated ability and willingness to multi-task, manage, and work in a dynamic, fluid customer driven, team environment
Excellent interpersonal, communication, and customer service skills
Strong analytical and problem-solving aptitude
Ability to work scheduled on-call coverage after hours and on weekends about every 5 weeks

Customer Account Representative Resume Examples & Samples

Performs administrative support to all departmental team members
Verify product availability with plant inventory to ensure the filling of customer orders
Review the Accounts Receivable Aging and collect on past due invoices
Process and clear authorized customer deductions
Backup to the front desk receptionist and consumer service specialist
Set up and maintain Customer Bill to/Ship to accounts
New set up of customers must follow the Corporate Credit guidelines
Analyze purchase order to determine price bracket including off invoice and bill-back promotions, weight calculation, case quantities and ship method
Verification of pricing
Process Accounts Payable check requests; payments for promotions-both direct and indirect accounts; and other related A/R payables
Maintain customer billing/credit memo and deduction files
Collection of past due invoices and invalid deductions
Process payback letters to customers
Process backup requests to brokers and customers as necessary
Process customer deductions
Determine validity of deductions in order to issue credits with correct promotions and/or General Ledger codes
Work with Sales Managers in clearing deductions
Prepare and process check requests for direct and indirect promotions, ads, slotting and etc
Research customer accounts as needed
Insures fair, equitable and respectful treatment of all employees
Other duties as assigned by Supervisor
High School General Education Diploma or equivalent. Some college strongly preferred
At least 3 years of experience in customer service, resolution specialist, and/or general office experience in an administrative role that includes various Clerical and Accounting functions (A/R, A/P, payroll, etc.)
Intermediate to advanced Internet application skills
Fluent in oral and written communication in English
Excellent telephone etiquette and interpersonal communication skills
Advanced computer skills, including Microsoft business applications and various reporting software
Ability and willingness to work a flexible Full-Time schedule that may include weekends and holidays
Pass a physical and drug exam
Must be able to provide own transportation to various locations in organizational service areas, as required by duties

Customer Account Representative Resume Examples & Samples

Receive customer requests and orders, enter/validate, and track through internal systems and tools including Oracle ERP and offline systems as appropriate. Manage customer contracts and execute releases for specific orders against contracted volumes
Ensure customer orders are compliant with terms and conditions, and highlight variances for action
Partner with planning and operations team to ensure product quantity and date availability to meets customer needs. Communicate to all impacted partners when issues or delays arise and strive to resolve issues immediately
Validate that required customer documentation is created and/or delivered as required for shipping, customer receipt/acceptance, and invoicing
As required, validate delivery and support the close out of the order process to ensure accurate and timely invoicing and revenue reporting
Gather information from customers, marketing, and sales regarding customer promotions and market activity that may impact demand patterns
Develop strong working relationships with customers to provide information in the quantity, timeframes, and vehicles most important for each
Provide support to sales team and brokers in support of customer requests for information
Track customer order patterns against expected demand, forecasts, and historical demand; escalate differences to sales and forecasting teams to evaluate and drive appropriate action
Receive customer feedback, including complaints and issues, track them, and assist in the resolution and communication of solutions back to the customer. Partner with Quality Assurance, Warehouse, Logistics, Production and/or other internal team members as needed for resolution
Actively identify opportunities for improving order management and fulfillment processes
Utilize best practices in the execution of daily responsibilities. Comply with policy guidelines in the order entry and management process that ensure accurate reporting and internal controls
Create strong working partnerships to ensure team success
Solid analytical skills and high detail orientation are critical to success in this role
Good communication skills, both written and verbal are necessary due to the significant interactions required to ensure alignment and coordination across the groups
Candidate should be flexible and able to quickly adjust as the situation changes

Senior Customer Account Representative Resume Examples & Samples

Managing critical parts for customers and expediting parts delivery with appropriate parties by identifying customer needs and determining how to best meet associated requirements
Interfacing with key stakeholders regarding order placement, delivery requirements, and/or contingency plans in support of customer requirements
Collaborating with members of the GP7000 maintenance, repair and overhaul (MRO) network by adjusting delivery schedules to meet urgent part requirements
Resolving shipping and quality discrepancies with customers and driving process improvements with appropriate parties
Analyzing sales orders in SAP that prevent order transmission and invoicing
Conducting manual transactions in SAP that allow for the system to invoice and process credit/debit memos
Partnering closely with EA Finance to resolve aged invoices
Bachelor's degree in a business-focused operations discipline or a related field of study with 4-7+ years of relevant work experience OR
Master's degree in a business-focused operations discipline or a related field of study with 2-5+ years of relevant work experience OR
Doctoral degree in a business-focused operations discipline or a related field of study with 0-2+ years of relevant work experience
A demonstrated history of displaying the following competencies in day-to-day work
Customer focus, communication, teamwork, problem solving and taking initiative
Work experience that includes partnering with international customers
Exposure to, or work experience with continuous improvement processes, tools and/or methodologies
Work experience in, and advanced-level knowledge of SAP

Customer Account Representative Resume Examples & Samples

Industry knowledge of general business processes/principles and in particular practices related to customer support activities
SAP or equivalent business system application experience is preferred
Spares delivery support
Asset Management coordination
Engineering/MRO liaison
Collections management
Report generation for Management and/or the Customer Account Team
A minimum of 2+ years relevant customer support experience in business, sales or other customer facing position
3+ years of Aerospace and/or Customer Service experience preferred

Customer Account Representative Resume Examples & Samples

Experience with MS Office Software (Excel –knowledge of pivot tables and data analysis; Word – document creation/editing; Power Point – presentation creation/editing)
At least 2 years of experience with account management or sales support to include inventory, logistics, planning or scheduling
Experience in identifying customer needs and translating into solutions
Customer account management experience with a manufacturing company
Experience with order management /fulfillment/inventory programs
Accounting knowledge (including reconciling reports and performing analysis)
Experience handling sensitive/confidential information

Customer Account Representative Resume Examples & Samples

Manage inbound calls, outbound calls, and order entry
Prepare status reports and other customer reports as requested
Monitor customer orders throughout order flow process, from order placement to shipment
Respond to customer emails regarding status of orders, general inquiries and order discrepancies
Process Credits, Returns, or Damage/Destroy authorizations
Maintain customer accounts and all relevant data
Follow-up and return calls to customers as necessary
Research and resolve customer issues and complaints in a timely manner
Maintain a working knowledge of products

M HIS Customer Account Representative Resume Examples & Samples

Acts as the primary liaison with 3M customers
Educates and informs the customer of various processes and directs customers to appropriate resources
Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
Minimum of two (2) combined years of billing and/or accounting experience
CRM and/or SAP system experience is preferred
Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
Ability to work in a high volume rapidly changing environment

Customer Account Representative Resume Examples & Samples

At least two (2) to four (4) years’ of related experience in an Aerospace Defense, Avioincs, Aircraft and/or Military environment
Advanced knowledge of Microsoft Office applications tools required: Word, Excel, Outlook, PowerPoint, Access
Working knowledge of Salesforce strongly preferred
Working experience with MAPICS strongly preferred
Knowledge of ODBC preferred
SQL experience preferred

Customer Account Representative Resume Examples & Samples

BA/BS degree preferred or High School diploma and significant customer service experience
Candidate must have excellent communication skills and computer skills
Must be able to type 40 wpm
Ability to multitask & prioritize problems
Strong team behaviors
Ability to make sound business decisions in a timely manner with minimum supervision

Customer Account Representative Resume Examples & Samples

Previous experience working with people with disabilities with minimal supervisory intervention
Associates Degree in Counseling, Rehabilitation, Social Work, Education, Special Education or a comparable Human/Social Services degree program
Previous experience with resolving billing issues
Proficiency using billing, financial and/or reporting software

Customer Account Representative Resume Examples & Samples

Manage order requests assigned through work queue with a turn-around time of less than one business days
Gain in-depth knowledge of RealPage Order Management System
Work with Carrollton, TX based contract administration team to ensure quality entry of quotes
Maintain working knowledge of standard legal agreements and required product terms in support of quote generation
Maintain working knowledge of product schedule of charges and discount rules in support of quote generation and internal audit controls
Review orders for correct product information, pricing, and contract agreements
Minimum of 3 years of contract management or accounting experience preferred
Bachelor’s degree preferred—background in Accounting, Business or Financial Analysis
Proficient knowledge of Microsoft Office with a very strong emphasis in Excel, and the ability to manage large datasets and consolidate into a digestible format with attention to error free detail
Strong communication skills, responsive to a variety of requests (strong ability to multitask), proactive, team player
Experience with Salesforce.com preferred but not required

Customer Account Representative Resume Examples & Samples

Support the timely delivery of critical parts to the commercial APU customers
Support the entry into service for the PW800 program
Three years of experience in customer service, supply management, aerospace or a related field
Proficiency in MS Excel and Powerpoint
Proficiency in SAP and MS Access databases

One Source Customer Account Representative With Hungarian Resume Examples & Samples

First responder to customer inquiries for service or company information
Collect accurate detailed customer and equipment data for account creation and maintenance
Process service requests, schedule engineers, and complete customer follow-up transactions, assuring customer satisfaction and equipment performance
Create purchase requisitions for vendor service
Schedule preventive maintenance 60-90 days in advance of due date
Review and enter service detail and cost in SAP
Review, process and approve vendor invoices for payment; document cost savings

Customer Account Representative Resume Examples & Samples

A minimum of 2+ years relevant customer support experience in business, sales and/or other customer facing role
Ability to communicate professionally and effectively, both in writing and verbally in the English language. Ability to verbally communicate in alternate languages is helpful
Ability to effectively manage simultaneous and competing customer needs with deadlines from hours to months in length

Customer Account Representative Resume Examples & Samples

Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers
Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays
Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos
Document customer Logistical Complaints through the Notification module in SAP. Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate. Communicate errors to applicable departments for review and corrective action

Customer Account Representative Resume Examples & Samples

Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
Deliver merchandise to customer homes in Company provided vehicle as assigned
Install and set up merchandise, and instruct customers on proper use of merchandise
Pick-up merchandise from customer homes as assigned
Keep vehicles clean and properly maintained as assigned
Complete customer service calls in a timely manner as assigned
Follow all policies and procedures and adhere to all standards
Refurbish merchandise to like new condition
Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash
Friendly with good communication skills
Valid state driver’s license, two years of driving experience, and good driving record
Typically works 15-22 hours a week depending on business needs

Customer Account Representative Resume Examples & Samples

Resolve customer escalated parts orders in targeted timeframe
Performs tasks to support Global Imaging Systems orders, inquires and escalations for resolution
Receive and respond to inquiries from both internal and external customers
Input information in multiple different systems for researching and creating customer orders
Initiate customer contact when necessary to resolve escalation or respond to inquiry
Prepare monthly log for workload activity
Interface on the phone and via email with Global Imaging Systems, Client Services, internal planning/buying and all levels of management
Support Planning/buying to resolve open CSE emergency orders
Multi- task between various systems
Interface with Canada Hot desk to resolved escalations
Process internal parts order for the Webster complex

Customer Account Representative Resume Examples & Samples

Position reports to the VP of Sales and directly assists the sales team in supporting the service information needs of existing and prospective customers
Responsible to work with other team members to develop and strengthen relationships with distributors and OEM's
Provide technical information and troubleshooting ideas to customers
Shared accountability to assure customer satisfaction and help build and grow sales with existing and new customers
Provide customers with quotations and organize and manage the follow-up of important quotations
Responsibility for keeping Territory Managers informed of important leads, quotes, and other important information occurring in their territories
Collaborate with manufacturing regarding inventory updates, scheduling, & order expedites

Customer Account Representative Resume Examples & Samples

Collections Experience in the NY/NJ market
Open to travel (only to the account to meet with accounting as applicable)
Good at multi-tasking
Good communicator
Intermediate Microsoft Office Skills (especially with Excel)
Basic computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
Understanding of debits and credits bookkeeping
Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required
Able to lift and/or push 75 pounds
Understands and uses effective conflict resolution skills in addressing accounts receivable or service concerns, e.g., identifies and resolves discrepancies and disagreements
Receives and handles incoming district calls
Maintains customer files based on Front Office Work Flow
Leads accounts receivable collections, calls and meetings
Organizes and tailors district office tasks, such as making vendor payments, organizing meetings, making travel arrangements, coordinating business meals and ordering office supplies as needed
Maintains daily email communication with team members regarding consistent customer focused transactions
Creates and maintains updated customer profile preferences to be used by all district personnel
Provides accurate billing and credits for rental, sales and service
Creates and maintains district vendor reference book, account files and Material Safety Data Sheet documents
Provides support for shipping and receiving activities
Performs other assigned duties

Customer Account Representative Resume Examples & Samples

Review and acknowledge customer purchase orders to ensure terms, pricing, and compliance is complete and in accordance with SOX and ISO procedures
Facilitate change orders identified in initial review or due to product/customer requirements
Data entry within Oracle EBS 11i of customer reviewed orders, monitor orders not booked (staged)
Interface with various internal groups regarding supply, price, terms to respond to customer requests for product and pricing information
Communicate with various CAR’s within location to assist with orders/scanning/filing
Communicate with Customer to ensure timely, accurate correspondence at all times
Review backlog, update Oracle, and provide updated customer requirements
Process requests for evaluation equipment
Fulfill audit document requests
Administer RMA & Credits in the system as required
Prepare and distribute daily and weekly reports

Customer Account Representative Resume Examples & Samples

Good knowledge of customer service techniques
Good knowledge of arithmetic
Good working knowledge of computer terminal operations
Ability to communicate courteously and effectively with the public
Ability to explain operational procedure information
Previous work experience performing clerical duties and navigating multiple computer databases
Proficiency using Microsoft Office Software
Previous work experience responding to high volume customer service complaints and inquiries concerning