Customer Experience Representative Resume Samples

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DT
D Toy
Dameon
Toy
852 Fidel Knolls
Detroit
MI
+1 (555) 197 1343
852 Fidel Knolls
Detroit
MI
Phone
p +1 (555) 197 1343
Experience Experience
Houston, TX
Customer Experience Representative
Houston, TX
Huels, MacGyver and Rau
Houston, TX
Customer Experience Representative
  • When necessary, produce work order according to established business rules
  • Works independently, but seeks Supervisor support when necessary and supports other lines of business as volumes dictate
  • Develops qualified leads and solicits freight from new customers
  • Communicating verbally and in writing directly with agencies, underwriters and USB management
  • Works independently, and seeks Supervisor support when necessary
  • Assists internal customers with problems on loads or customers
  • Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution
Chicago, IL
Night Customer Experience Representative
Chicago, IL
Johnson and Sons
Chicago, IL
Night Customer Experience Representative
  • Schedule freight orders or pickup/delivery appointments for new and existing customers
  • Ensure prompt handling of customer requests/inquiries
  • Enter customer orders into the JBHT system and track loads to ensure on time, damage-free service
  • Set pick up and delivery appointments to ensure timely delivery and maximize customer satisfaction
  • Ensure freight volume meets capacity for assigned market areas to maximize revenue
  • Foster excellent customer relations to maximize freight potential
  • Keen attention to detail
present
Los Angeles, CA
Senior Customer Experience Representative
Los Angeles, CA
Mann, McDermott and Keebler
present
Los Angeles, CA
Senior Customer Experience Representative
present
  • Maintain customer satisfaction by providing exceptional service and ensuring we deliver value through our products and services
  • Originate actions to improve existing conditions, processes, and communication
  • Monitor contractual agreements, monthly billing, and manage quarterly audits and reviews
  • Maintain and grow relationships with key customer stakeholders and other key customer team members
  • Utilize existing knowledge and continue to develop a strong and detailed knowledge of fraud, including the detection of the continually changing landscape of fraud. In addition, utilize that knowledge to identify ways for Experian solutions to monitor, detect, and prevent fraud
  • Develop and maintain strong working relationships with Experian Sales Executives, Sales Engineers, Professional Services, Customer Support, and Product supporting the Financial Services customers
  • Maintain and expand working knowledge of current industry solutions/products, as well as their integration and methods of delivery/deployment and ongoing support
Education Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
University of Florida
Bachelor’s Degree in Professionalism
Skills Skills
  • The ideal candidate has excellent communication skills, and is able to articulate complex information in simple, relatable terms
  • Be able to prioritize customer requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
  • Possess the ability to conduct conversations with empathy and professionalism
  • Be able to work effectively (and in good humour) in a high paced environment ensuring all tasks are performed to completion and on time
  • Ability to achieve results in a fast paced environment
  • Ability to think on your feet and solve customer problems/complaints
  • A great sense of humour
  • Ability to apply numeric and literacy skills to tasks
  • Advanced proficiency in Microsoft Word and Excel
  • Ability to handle repetitive functions in a fast paced environment and to remain calm under pressure
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15 Customer Experience Representative resume templates

1

CQA Customer Experience Representative Resume Examples & Samples

  • Bachelor's degree, preferably in related field
  • Four or more years of experience in audit/regulatory compliance activities
  • Effective oral and written interpersonal communication skills
  • Strong knowledge of consumer lending and deposit federal regulations, including Unfair or Deceptive or Abusive Acts or Practices (UDAAP)
  • Ability to research and dissect information learned in order to help identify potential customer experience risks within the organization
  • Experience reviewing/investigating consumer complaints
  • Ability to learn and navigate proprietary complaint management systems
  • Strong organization, analytical, and project management skills
  • Strong planning, implementation, and negotiation skills
2

Tier, Customer Experience Representative Resume Examples & Samples

  • Database and relational data structures
  • Large scale, multi-tenant production environments
  • API Programming or Software Development
  • Software Design Lifecycle
  • Basic understanding of HTML, XML, API, SQL etc
3

Customer Experience Representative Resume Examples & Samples

  • Must be able to work evenings, weekends, variable schedule(s) and overtime as necessary
  • Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
  • Previous customer-facing or frontline retention, customer service, and/or sales experience within a call center environment and/or in the telecommunications or wireless industry a plus!
  • Retains Comcast customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable. CAE will overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving
  • Acts as a product consultant, promoting, recommending, and selling the value of Comcast products and services based on a logical relationship to the customer’s needs and interests; conducting comparison of customer spend on products/services via whole house review of total spend on competitive and company products and services where necessary
  • Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
  • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
  • Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects
  • Educates and promotes self-service options
  • Fundamental understanding of competitive environment and begins to position Comcast’s products positively to our customers
  • Demonstrates ability to achieve established goals and performance metrics
  • Works independently, and seeks Supervisor support when necessary
  • Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
4

Customer Experience Representative Resume Examples & Samples

  • Provides support to customers for billing, repair, retention and sales
  • Consistently follows company policies and procedures while applying
  • Overcomes initial customer objections to presented offer using
5

Customer Experience Representative Resume Examples & Samples

  • Must have open availability to work evenings, weekends, and variable schedule(s) as necessary
  • Previous customer-facing or frontline experience within the retail, telecommunications or wireless industry a plus
  • Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules
  • Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer's cooperation to work through the troubleshooting process, ensuring customer problem resolution
  • Corrects discrepancies on customers' accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution
  • Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience
  • Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution
  • Fundamental understanding of competitive environment and begins to position Comcast's product positively to our customers
  • Works independently, but seeks Supervisor support when necessary and supports other lines of business as volumes dictate
6

Customer Experience Representative Resume Examples & Samples

  • Tertiary qualifications in Science or related degree - science or biological science topics (preferred/highly desirable)
  • Customer service skills (essential)
  • Laboratory experience (desirable)
  • Dedication and commitment to exceeding customer expectations, delivering outstanding service, building customer rapport, and pro-actively supporting our customers
  • High level of interpersonal and communication skills
  • Professional telephone manner
  • Exceptional organisational skills and the ability to prioritise tasks effectively
  • Be able to work effectively (and in good humour) in a high paced environment ensuring all tasks are performed to completion and on time
  • Ability to think on your feet and solve customer problems/complaints
  • A team player who interacts well with all internal customers
  • Ability to apply numeric and literacy skills to tasks
  • Intermediate level competence in computer skills; specifically the Microsoft Office suite applications – Excel, Word and Outlook
7

Senior Customer Experience Representative Resume Examples & Samples

  • Maintain customer satisfaction by providing exceptional service and ensuring we deliver value through our products and services
  • Communication with the customer to evaluate satisfaction and proactively identify upcoming needs
  • Originate actions to improve existing conditions, processes, and communication
  • Monitor contractual agreements, monthly billing, and manage quarterly audits and reviews
  • Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations for solution performance, delivery, etc
  • Maintain and grow relationships with key customer stakeholders and other key customer team members
  • Utilize existing knowledge and continue to develop a strong and detailed knowledge of fraud, including the detection of the continually changing landscape of fraud. In addition, utilize that knowledge to identify ways for Experian solutions to monitor, detect, and prevent fraud
  • Develop and maintain strong working relationships with Experian Sales Executives, Sales Engineers, Professional Services, Customer Support, and Product supporting the Financial Services customers
  • Maintain and expand working knowledge of current industry solutions/products, as well as their integration and methods of delivery/deployment and ongoing support
  • Stay current on industry fraud issues, trends, and competitive solutions
  • Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support
  • Drive industry best practices throughout all owned accounts
  • Complete timely business reviews with each account
  • Experience in working with customer and building ongoing relationships
  • Experience in using account management tools, such as Salesforce, to track and manage customers
8

Customer Experience Representative Resume Examples & Samples

  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools
  • When necessary, produce work order according to established business rules
  • Demonstrated ability to establish and maintain effective relationships with customers
  • Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution
  • Corrects discrepancies on customers’ accounts, and researches service disruptions as necessary
  • When appropriate, follow established escalation procedures to expedite prompt resolution
  • Demonstrates awareness of company policies and procedures while pplying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
  • Educates and promotes self service options
  • Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Supports other lines of business as volumes dictate
9

Associate Customer Experience Representative Resume Examples & Samples

  • Flexibility in responding to new and rapidly
  • Excellent independent judgment skills
  • Effective analytical skills
  • Demonstrated organizational skills
  • Must be able to work as part of a team
  • Must be detail-oriented and accurate in all
10

Customer Experience Representative Resume Examples & Samples

  • KNOWLEDGE/SKILLS/ABILITY:Expert knowledge of operational processes, escalation procedures and performing training needs assessments. Expert knowledge of researching the market to determine special pricing for non‑standard items in the interests of ensuring appropriate profit margins are reached and maintained.Excellent skills in developing customer service department procedures. Excellent skills in developing and managing service with speed and accuracy. Specialist product knowledge in support of Rackspace standards. Exceptional people skills; the ability to engage and motivate staff. Drive to succeed. Excellent organizational skills. Budget management. Customer relationship management. Mentoring, coaching and training. Exceptional communications skills, written and interpersonal. Ability to communicate technical info and ideas so others will understand. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support
  • JOB COMPLEXITY: Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Workflow management and prioritization. Responsible for minimizing downtime via proactive technical intervention. Ensure all business processes are followed. Rapid and effective fault fix activity, proactive recommendations of systems architecture review and improvements. Manages the development of a team of account managers and technicians. Participates with other managers to establish strategic plans and objectives. Prime spokesperson on highly significant matters. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
  • SUPERVISION: Works under minimal supervision. May assist less experience peers
  • EXPERIENCE/EDUCATION:High school diploma or equivalent required. At least 4 years of Operational Management experience within a mission critical environment, committed to providing FANATICAL customer service. A strong background in account management or demonstrative hosting-specific technical skills. ITIL Certification preferred. Demonstrated ability to consistently provide FANATICAL support
  • PHYSICAL DEMANDS:General office environment. May require long periods sitting and viewing a computer monitor. Considerable levels of stress may occur at times. No special physical demands required
11

Customer Experience Representative Resume Examples & Samples

  • A fundamental understanding of Accessibility Assistive technology is a plus
  • Must be able to work evenings, weekends, and variable schedule(s) as necessary
  • Previous customer-facing or frontline experience within the telecommunications or wireless industry a plus
  • Has ability to understand and assist customers utilizing accessibility assistive technology
12

Customer Experience Representative Resume Examples & Samples

  • Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear
  • Occasionally lift and/or move up to 50 pounds
  • Read, write and fluently speak and understand the English language
  • Communicate clearly with peers, internal and external customers
  • Read and interpret documents such as safety rules and procedure manuals
  • Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume
  • Write routine reports and correspondence
  • Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Handle and prioritize multiple projects concurrently
  • Wear uniform and insignia as prescribed by the Company
  • Report to work in a regular and timely basis
13

Customer Experience Representative Resume Examples & Samples

  • Follow the Care expectations to deliver an exciting and consistent experience, via phone and email
  • Achieve daily KPIs to ensure customer communication is resolved within SLA
  • Participate in team meetings, training sessions and product launches
  • Work together with your fellow team members to support each other at busy times and in demanding situations
  • Identify ways to personalize the experience of every customer, whenever possible
  • Show ownership and excitement in our community via Social Media
  • Take ownership for resolving customer complaints as quickly as possible, escalate when apprise and ensure follow up when needed
  • Always deal with the most difficult situations in a willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
  • Use all platforms confidently and accurately
  • Identify and bubble up tech glitches in real time to ensure user experience
  • Confidently speak to CANDI policy
  • Utilize best judgment
  • Partner with internal and external departments to ensure issues affecting customer orders or returns are resolved to ensure a timely experience
  • Directly support customer facing inquires
  • Previous customer care experience
  • Excellent communication skills. You must be able to display the highest level of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication
  • Ability to adapt to new and changing platforms
  • Ability to achieve results in a fast paced environment
  • Opened to change and approaches each day with a can do attitude
  • Self-motivated, proactive and up-beat
14

Customer Experience Representative Resume Examples & Samples

  • Help customers get the parts they need
  • Interact extensively with sales representatives and customers to clarify their needs, and research different situations
  • Provide quotes
  • Take orders
  • Provide post order service
  • Desire / ability to learn new systems and processes quickly
  • Accuracy, ability to multi-task, prioritize, organize
  • Sense of humor, desire to succeed
15

Customer Experience Representative Resume Examples & Samples

  • Bachelors or Master Degree or University Degree in Mass Communications or Business Administration or equivalent
  • 2 years’ related experience will be an added advantage
  • Excellent written and oral communications in English
  • Good interpersonal and interactions skills
  • Possess good project coordination and planning skills
  • Good computer literacy skills – Microsoft Powerpoint, Excel, Words, Photo shop, Adobe
16

Associate Customer Experience Representative Resume Examples & Samples

  • Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products
  • Follow standardized process to ensure 100% quality for all orders
  • Abides by company, departmental policies and regulatory procedures
  • Maintain continual positive attitude, builds relationships and fosters teamwork
  • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
  • Flexibility in responding to new and rapidly changing situations and environment
  • Participates in the creation and continuous improvement of standardized work
  • Continuously searching for ways to enhance performance and meeting all training and documentation criteria
17

Customer Experience Representative Resume Examples & Samples

  • Document all applicable customer contacts / warrant claims in related software systems
  • Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair
  • Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with Eaton
  • Represent the Roadranger Customer Experience Center and support the Advanced Technical Service team in PPIT, Max Uptime, and other product/process improvement initiatives
  • Use emerging trend and other relevant information to design, develop, and facilitate custom training for the Roadranger Call Center agents and related teams
  • Ability to Interpret electronic data to prescribe repair strategies for all products
  • Develop, implement, and maintain claim coding guidelines with product teams
  • Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc
  • Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms
  • Strong technical skills/knowledge of all Eaton Truck products
  • Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level
  • Interact with cross functional departments such as Advanced Technical Services, Service Engineering, Warranty, and supply chain to communicate trends and opportunities for improvement
  • Support teammates and other departments as needed
  • Represent Eaton in a courteous, ethical, and professional manner at all times
  • Ability to work flexible hours, potentially including weekends
  • Responsible for staying current on pertinent product and customer issues
  • Administer Eaton Truck Component product warranties per published guidelines
  • Minimum of 2 years customer service experience required
  • Candidates must be legally authorized to work in the United States without company sponsorship
  • Competent in teaching and troubleshooting mechanical and electrical systems
  • Demonstrated ability to convey complex problems in an easy to understand manner
  • Competent in developing and delivering technical and troubleshooting curriculum to a wide audience
  • Competent in general truck component knowledge, assembly/disassembly procedures
  • Capable of interacting professionally with customers, even in challenging situations
  • Excellent verbal, written, interpersonal and presentation skills
  • Demonstrated ability to interpret signal/analytic data using MS Excel or similar system
  • Ability to work flexible hours and possible weekends
18

Customer Experience Representative Resume Examples & Samples

  • Satisfies our customer’s needs through prompt response, friendly service, and support that often exceeds expectations
  • Acts as the liaison between field sales agents & distributors and internal personnel & departments by managing all sales order activity, inventory replenishments, product inquiries, and investigating order shipments, tracking, or issues ensuring the timely and accurate delivery of materials needed for surgery
  • Develops and enhances product knowledge through training, webinars, learning modules, interaction and partnership with sales, marketing, sales training, medical education
  • Responsible for placing and monitoring orders submitted by fax or email
  • Responds to high-level sales support requests such as product availability, par levels, order completion, tracking shipments, order history, or any other customer concern
  • Monitors and supports orders placed in the field, communicates with distributor office managers or reps as needed to ensure order accuracy and availability
  • Manages internal controls such as product access, restrictions, back orders, par levels, etc
  • Use Enterprise Resource Planning/Manufacturing Resource Planning software programs to loan, receive, ship, issue and monitor inventory. May also require coordination with shipping companies
  • Schedules pick-ups and contacts 3rd party carriers to deliver product on time, as needed
  • Collaborate with departments across functions: supply chain, warehouse, and operations to fulfill orders
  • Follow directions closely and possess ownership/responsibility for tasks
  • Helps train on process for proper kit management and ensure field sales, office staff, and Independent Sales Agents are trained on systems and process
  • Develops and enhances product knowledge through training, webinars, learning modules, interaction and partnership with sales, marketing, sales training, med ed
  • Participates in group and project meetings as required
  • Serves as backup as needed for reception
  • Builds positive relationships and an arena of trust with distributors, office staff, sales representatives, sales management, and other internal business partners including operations, supply chain, marketing, finance, IT, etc
  • Performs duties in compliance with applicable regulations such as FDA, ISO, etc., or other standard company guidelines and practices
  • Participation in departmental 24 hour emergency “on-call” service is a requirement of this position
  • Strong Communication Skills – oral, written, inter-personal
  • Positive attitude and willingness to participate in a culture of superior service
  • Strong Customer Service orientation
  • Ability to handle difficult situations while remaining professional
  • Ability to use guidelines, scripts, or process maps to perform the job
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Demonstrated enthusiasm and willingness to learn
  • Strong communication skills, especially the ability to foster positive relationships with sales, distributors and other departments
  • SAP experience proficiency a plus
  • Certificate from college or technical school or 3-4+ years of related experience ]
  • Minimum of 2 years’ experience in logistics, supply chain, sales support or other technical field and/or inventory management
19

Customer Experience Representative Resume Examples & Samples

  • Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution
  • Corrects discrepancies on customers’ accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution
  • Fundamental understanding of competitive environment and begins to position Comcast’s product positively to our customers
20

Senior Customer Experience Representative Resume Examples & Samples

  • Effectively resolve escalated customer inquiries and complaints by
  • Adhering to established standards and timelines, internal policies and industry regulations. This requires employing best-in-class complaint management skills in combination with a thorough knowledge of all Creditor Insurance products and process including applicable industry legislation and regulations. Able to assess when to provide immediate, informative responses and when to collect further information from other sources before responding to a concern or question
  • Taking responsibility for achieving quick, knowledgeable and straightforward resolutions that are customer focused and reflect the long term interest of ScotiaLife Financial and Scotiabank. This may require negotiating directly with managers or partners and reviewing all materials relevant to the matter to ensure an informed and fair resolution
  • Working with the appropriate managers, departments of Insurance Canada and Scotiabank, as well as partners to achieve consensus on cases, while effectively meeting the needs of the customer
  • Meeting service standards for turnaround times
  • Complete all inquiry / complaint documentation and tracking
  • Use the complaint management tracker and other tools to track and keep accurate and comprehensive files on each case
  • Accurately classify all complaints received to assist in the identification of trends
  • Recommend changes and improvements to enhance case records and data collection
  • Identify, analyze and recommend improvements needed in operating processes / procedures and products as a result of handling and resolving customer inquiries / complaints and observed trends
  • Use each inquiry / complaint as an opportunity to enhance customer satisfaction by analyzing products, processes and services from the customers’ perspective, assessing and identifying appropriate changes and improvement and market specific recommendations to senior management
  • Use specific customer complaints to highlight coaching opportunities for the distribution channels; branch, contact centre, online
  • Champion customer focused approaches
  • Develop new templates and implement other tools to improve inquiry and complaint handling efficiencies
  • Assist with the documentation of processes, updating when changes are implemented
  • 3 – 5 years’ experience in a customer service role in the insurance industry with demonstrated skills in resolving escalated customer inquiries / complaints
  • Strong interpersonal and relationship building skills and the ability to communicate effectively with internal and external contacts
  • Excellent research and problem solving skills
  • Ability to employ exceptional judgment and decision making skills to arrive at an appropriate resolution for escalated customer disputes
  • Able understand customers' concerns, assess difficult situation and bring a proactive approach to resolving each case as quickly as possible
  • Thorough knowledge of Creditor Insurance products
  • Working knowledge of Canada’s insurance market including industry best practices
  • Working knowledge of the Bank’s retail and small business lending products
  • Excellent organization and time management skills
  • Working knowledge of Windows, Excel, Access, Word processing and Outlook
  • Thorough knowledge of policies, procedures, operations and functions to ensure operating within Audit requirements
  • French language skills are a requirement
21

Senior Customer Experience Representative Resume Examples & Samples

  • Respond to customer inquiries regarding products, online experience, etc
  • Develop and document procedures and processes to deliver exceptional customer experience
  • Collaborate with team members to identify, analyze and resolve common customer inquiries striving towards root cause resolution
  • Bachelor’s degree from an accredited university or equivalent experience
  • 2-5 years’ relevant work experience, customer-facing call center experience preferred
  • Ability to balance multiple tasks in a fast-paced environment
  • Excellent verbal and written skills; a strong commitment to providing exceptional customer service
  • Outstanding active listening skills and the ability to engage customers
  • Creative, with a drive to solve problems and help people achieve their goals
22

Customer Experience Representative Resume Examples & Samples

  • Answer incoming customer support phone line to identify and resolve reported issues
  • Respond to customer emails to identify and resolve reported issues
  • Develop and ensure timely resolution to customer work orders
  • Prioritize reported customer issues and escalate as necessary
  • Effectively provide consultation and educate customers on the appropriate use of all products within the Homecare Homebase suite
  • Research data functionality and report problems to the Manager of Customer Support with needed steps for customer resolution
  • Assist customer field agents to utilize the hand held application and synch data back to the office based application
  • Participation in training programs for support team members and other department staff on applications
  • Adhere to departmental policy regarding necessary documentation
  • Adhere to HIPAA policies of Homecare Homebase. Assure confidentiality of agency information. Good communication skills
  • Good investigation and problem solving skills
  • Ability to understand complex software applications
  • Ability to work under pressure of multiple projects and deadlines
  • Self-motivated individual who can work with minimal direction
  • Additional duties and responsibilities as assigned
  • The Customer Experience Representative must possess a Bachelor’s degree
  • Experience in customer service/support including specific experience in the analysis of software functionality
  • Demonstrated ability to analyze and solve complex problems
  • Medical/healthcare experience a plus
  • Must possess the ability to communicate effectively both orally and through written correspondence
  • Our Customer Experience Team works shifts between the hours of 6 am and 9 pm. Representatives are assigned a shift based on business needs after their training is completed
23

Customer Experience Representative Resume Examples & Samples

  • A high degree of professionalism
  • Strong computer skills including Microsoft Office Suite
  • Detail oriented, self-motivated, able to multitask and meet deadlines
  • Exceptional organizational and time management skills
  • Must have ability to work independently
  • Adhere to confidentiality
  • High school diploma, GED, or equivalent work experience required; Bachelor’s degree preferred
  • At least one year experience in the Raynham CSC; Customer Retention Specialist experience a plus
  • Thorough understanding of Road Management System (RMS)
24

International Customer Experience Representative Resume Examples & Samples

  • Enter customer orders into the JBHT system and track loads as required to ensure on time, damage free service
  • Ensure freight volume meets or exceeds capacity requirements for their assigned market areas to maximize revenue. R
  • Equesting customs documents, and submitting them for customs clearance, file our EEI (Electronic Export Information)
  • Assist with booking and customer service for our San Diego and El Paso office and other duties dimmed necessary
  • Ability to speak fluent Spanish is required
  • High school diploma or general education degree (GED) plus specialized training; 12-18 months related experience and/or training; or equivalent combination of education and experience and 7-11 months’ management experience
25

Customer Experience Representative Resume Examples & Samples

  • Native-level English, written and spoken
  • Excellent written and oral communication skills in English
  • A proactive, make-it-happen attitude
  • Receptiveness to feedback and coaching with a desire to continuously improve
  • Demonstrated aptitude and love for providing exceptional customer service
  • A natural enthusiasm for resolving problems in an ever-evolving environment
  • Stamina and focus to provide support to dozens of contacts per day with the same enthusiasm
  • Tech fluency – you’d become an expert in our product and would need to learn new technology at lightning speed, as well as help and teach others
26

Customer Experience Representative Resume Examples & Samples

  • Demonstrated aptitude and love for providing exceptional customer experiences
  • Resilience and focus to provide support to dozens of contacts per day with a smile
  • Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others
  • Above the line thinking - taking responsibility, being accountable, supporting and encouraging your teammates and delivering solutions
27

Customer Experience Representative Resume Examples & Samples

  • Candidate will be a subject matter leader in transitioning service related processes into ownership and execution by the US Orlando team. This will include the development and execution - providing process insight, documenting end to end processes and providing guidance to team through execution
  • Management of the Brokered Sales process (Pricing validation, sales order creation, invoicing/reconciliation and billing, credit & re-bills)
  • Providing real time support for ordering, retrieval & issue resolution for the CHEP Recycled customer base
  • Validation and documentation of pallet retrieval paperwork to initiate billing
  • Work collaboratively with the CHEP Recycled Plant Network to facilitate and communicate customer needs
  • Lead and develop process improvements or design new processes in accordance with CHEP Recycled business needs and vision
  • Documentation and resolution for Customer Feedback or Complaints
  • 3+ Years of Advanced Customer service / Account Management experience
  • 1-2 years of CHEP experience
  • Demonstrated knowledge and application of the Lifecycle Touch Points
  • Demonstrated ability to multi-task and effectively manage time and resources
  • Demonstrated ability to take initiative to drive results
  • Strong problem solving, organizational and decision making skills
  • Adaptability and flexibility while in a state of constant change
  • Assimilates and applies new job-related information in a timely manner
  • Proficiency with Microsoft Office, Excel, Business Warehouse, SAP and Siebel
28

Customer Experience Representative Resume Examples & Samples

  • Managing the agency experience by responding to stated needs and anticipating unstated needs related to USB accounts
  • Coordinating and responding to agency inquiries for renewals and managing critical deadlines
  • Understanding agency inquiries and determining appropriate action and response for resolution
  • Communicating verbally and in writing directly with agencies, underwriters and USB management
  • Coordinating business transferring from the branches to the USB
  • Adhering to departmental, branch, and company guidelines and workflow requirements
  • Collaborating to define and refine workflows for this role
  • Exhibits strong customer focus including an understanding of customer needs and expectations; displays a sense of urgency and ownership, taking responsibility for customer issues from beginning to resolution
  • Demonstrated critical thinking and problem-solving skills
  • Demonstrated ability to make expedient decisions
  • Advanced verbal and written communication skills, including active listening
  • Proven desk management skills including multi-tasking and prioritizing
  • Completes tasks with accuracy and proper attention to detail
  • Demonstrated ability to effectively collaborate with team members as well as to operate independently
  • Ability to handle repetitive functions in a fast paced environment and to remain calm under pressure
  • Working knowledge of underwriting and customer service experience is preferred
29

Customer Experience Representative Resume Examples & Samples

  • Aggressively markets the J.B. Hunt brand to develop new accounts and secure an established customer base. The main focus is for the solicitation of business from new and existing customers to build business volume according to the business plan. Freight sales are required to meet margin and volume goals as outlined in the branch budget. Works under routine supervision
  • Markets, services and promotes JBHT's transportation products and services
  • Solicits freight from existing customers
  • Develops qualified leads and solicits freight from new customers
  • Books loads tendered from customers, trace loads as needed and handle any other related duties
  • Tracks freight volume by customer
  • Maintains and builds effective relationships with customers
  • Assists internal customers with problems on loads or customers
  • Schedules pickup and delivery appointments
  • Using electronic means, posts information on available trucks and capacity for specific regions
  • Position requires full time attendance
  • Two to four-year degree from an accredited university or up to six months equivalent experience
  • Incumbent must be able to handle a fast-paced, stressful work environment. Transportation experience and the ability to work flexible hours are highly desirable
  • Ability to deal effectively and tactfully with customers and employees
  • Ability to make decisions in a timely and professional manner, plus have analytical ability, initiative and problems solving ability
30

Customer Experience Representative Resume Examples & Samples

  • At least 2 years in a customer-facing or customer-focused role
  • Stamina and focus to provide support to dozens of contacts per day with a smile
  • A great sense of humour
  • Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!
31

Customer Experience Representative Resume Examples & Samples

  • This contractor role is a temporary assignment and we are looking to hire immediately
  • The contract will end in January 2018
  • This role has the potential of converting to a full time Sonos employee at the end of the year
  • The ideal candidate has excellent communication skills, and is able to articulate complex information in simple, relatable terms
  • Possess the ability to conduct conversations with empathy and professionalism
  • Experience in customer service or sales, preferably for a technical product or service
  • You must have the ability to learn and master technical information related to wireless-networking, home audio, and digital music streaming
  • Must be a team player who also works well independently
  • Must have a passion for music and technology