Customer Success Representative Resume Samples

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BB
B Baumbach
Birdie
Baumbach
225 Libby Row
Phoenix
AZ
+1 (555) 456 4086
225 Libby Row
Phoenix
AZ
Phone
p +1 (555) 456 4086
Experience Experience
Boston, MA
Customer Success Representative
Boston, MA
Reinger LLC
Boston, MA
Customer Success Representative
  • Work towards Key Performance Indicators (KPIs), both individually and as part of a team
  • Work to identify and/or develop up-sell opportunities
  • Client Training: Provide client training with guidance from account lead so that the client understands AdGooroo’s platform
  • Working knowledge in Microsoft Excel and Outlook
  • Develop, prepare, and nurture customers for advocacy
  • Assisting the Sales team with lead generation & onboarding new customers
  • Working knowledge of databases
Chicago, IL
Customer Success Representative
Chicago, IL
Thompson, Nienow and Kemmer
Chicago, IL
Customer Success Representative
  • Provide escalation assistance for the Customer Success Managers when critical issues are identified that are blocking product expansion
  • Project Management: Manage account activities; Create and maintain client accounts, subscriptions and keyword groups
  • Influence or own customer retention and create leads for revenue growth for an established customer base
  • Work closely with the Account Managers to ensure renewal of our existing customer base
  • Work cross functionally to drive automation and system improvements in our customer engagement processes
  • Building campaign microsites, providing technical support and contributing to campaign performance reviews
  • Working with other Customer Success team members to ensure accuracy of documents through review of work completed
present
San Francisco, CA
Adroll Customer Success Representative
San Francisco, CA
Durgan, O'Connell and Stiedemann
present
San Francisco, CA
Adroll Customer Success Representative
present
  • Work collaboratively with the sales team to develop, maintain, and grow relationships
  • Provide consultative and strategic marketing guidance for clients
  • Manage a high volume of accounts
  • Proficient in Excel and Salesforce
  • Communicate new features and enhancements to our Product team
  • Troubleshoot and optimize campaigns
  • Passion for online technology
Education Education
Bachelor’s Degree in Psychology
Bachelor’s Degree in Psychology
California State University, Fullerton
Bachelor’s Degree in Psychology
Skills Skills
  • Negotiating skills: experience finding the most profitable way to complete a deal that works for both sides, while building strong, trusting relationships
  • Ability to use all Office products proficiently, and understand basic terminology around data centers, servers, backup software, etc
  • Strong communication skills with consultative professional business acumen
  • Excellent attention to detail
  • Demonstrated ability to multitask in a fast-paced environment (Quick Thinker)
  • Strong knowledge of educational market with targeted focus on assessment and instruction tools
  • Selling skills: track record of success, handling different sales scenarios, following sales processes, phone selling, closing ability, negotiating, handling objections, retaining customers, capitalizing on marketing programs
  • Passion to deliver excellent customer service and strong customer focus
  • Good attention to detail and accuracy
  • Strong I.T. skills
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15 Customer Success Representative resume templates

1

Customer Success Representative Resume Examples & Samples

  • Manage pipeline of upcoming account renewals
  • Identify and pursue account growth areas
  • Meet and exceed monthly and quarterly revenue objectives
  • Demonstrate thorough understanding of Livestream products and customer needs in order to grow existing relationships and to anticipate and prevent cancellations
2

Customer Success Representative Resume Examples & Samples

  • Client database management, including contact entry and customer information verification
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
  • "Onboard" assigned clients and assist them in complete adoption of RCS products
  • Establish a trusted adviser relationship with each assigned client and drive continued value of RCS products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work to identify and/or develop up-sell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Assist in Social Media & Internet monitoring and rapid response
  • Familiarity working with clients of all sizes
  • Impeccable verbal & written communication skills
  • Detail oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction a plus
3

Customer Success Representative Resume Examples & Samples

  • Managing the tier-3 technical support queue within our JIRA ticketing system
  • Holding regular teleconference meetings with customers under a maintenance contract
  • Ensuring complete customer satisfaction in all matters relating to our product and services
  • Managing triage with the development team for tier-3 technical tickets pertaining to product defects
  • Responsible for growing the customer relationship by helping facilitate change orders, maintenance contract extensions/renewals, and other professional services
  • Customer Success Representatives are expected to be able to interface and effectively communicate with customers and external contacts
  • Effective utilization of problem solving skills to troubleshoot and diagnose reported problems
  • Leading the charge to improve documentation standards, tools, and processes
  • All other duties and responsibilities as assigned
  • Ability to communicate effectively – verbally and in writing – while interacting with internal and external clients, peers, management, and other teams to build relationships and use facilitation skills with both technical and non-technical personnel
  • Technical fluency in the following areas: XML, web based systems, databases, and SQL
  • Familiarity with web based systems and technologies
  • General knowledge of modern Agile process and effective utilization of agile concepts
  • Ability to effectively manage and execute multiple priorities and tasks in a high pressure environment on an as-needed basis
  • Keen attention to detail while maintaining the ability to see the big picture
  • Strong customer interaction capabilities in difficult and potentially tense situations
  • Quick learner with the ability to adapt as needed
  • Willingness to travel, with up to a 10% travel requirement
  • Candidates must be eligible to work in the United States
  • 2 years of experience working in a client-facing role, with relationship management responsibilities
  • Bachelor’s degree from a university, 4-yr. college, or equivalent; preferably with a technical background or sub-specialization
4

Customer Success Representative Resume Examples & Samples

  • Fluent in Norwegian and English
  • Previous experience in Customer Services, Sales or Account Management role
  • Demonstrated ability to meet monthly and quarterly goals
  • Outgoing, have a passion for working with people and provide great customer service at all times
  • Exceptional communication, interpersonal, and relationship-building skills
  • Bachelors or Master’s degree in Psychology, HR or business-related discipline
  • Experience selling to and maintaining partnerships with HR and/or C-level executives, with strong current network
  • Experience working in consulting or professional services industry
5

Customer Success Representative Resume Examples & Samples

  • Supporting US hours: Monday – Friday, 12:45 – 9pm, or 3:45 – Midnight (on rotation)
  • Competitive salary + great benefits + generous shift allowance!
  • To maximise on all sales opportunities coming into the Global Customer Service Centre (GCSC) client business
  • To Provide a high level of customer service and sales support at all times to internal and external clients for the appropriate geographical territories, and will be responsible for presenting a consistent 'face of SHL’ to the client
  • To always represent the company values; Customer First and Solution Focused, taking responsibility and ownership of matters in a proactive approach to identify the needs of a given client/company and responding accordingly
  • Managing accounts of small and medium enterprise (SME) companies
  • Ensuring that customer service levels outlined in the Service Level Agreements (SLA’s) are achieved to provide a consistent level of service to clients globally
  • Responding to all incoming enquiries by telephone, e-mail, web, fax or post for the territories covered by the team in line with published Service Level Agreements. Aiming for first time resolution wherever possible
  • Fulfilling client product orders, training requests and licence purchases according to the published Service Level Agreements
  • Filtering clients to the right department/individual
  • Maximising on all sales opportunities; up-selling, cross-selling and promoting current offers, sales appointment booking, lead/opportunity qualification and forwarding to sales
  • Understanding the SHL organisation structure and to liaise and build strong relations with internal teams, locally and remotely
  • Helping actively manage the client database, provide sales support and liaise with the sales team, to ensure client information is accurate and up to date
  • Adhering to set Key Performance Indicators and Service Level Agreements as set by CEB
  • Understanding SHL’s product, training and service offerings and how these compare to SHL’s competition, especially for territories outside of where the GCSC is located
  • Providing support to Clients using SHL’s range of ‘Off the Shelf’ and ‘Internet Based’ IT Products
  • Looking for potential revenue streams and feedback to management for ways to increase revenue and update SHL processes
  • Undertaking ad hoc projects as and when required
  • Experience working night shifts where necessary
  • Previous experience in a client support role
  • Strong I.T. skills
  • Excellent written and interpersonal skills
  • KPIs will be set annually in line with company policy. Key measurement areas include
6

Customer Success Representative Resume Examples & Samples

  • Deliver quality service and exceptional customer service to ensure regulatory, compliance, and pricing expectations are met with all interactions within the contract creation process and final documentation
  • Develop yearly business plan, working with Senior Customer Service Rep and/or Manager, focusing on a winning renewal strategy, including off manufacturer warranty within geographical territory working cohesively with Marketing, GLSF, and Manager
  • Review and amend contracts before sending final documents
  • Work with legal to amend Terms and Conditions when needed, lead and own the process
  • Present price and terms of the contractual agreement to the sales representatives and customers
  • Ensure pricing integrity is met on all proposals within your territory. Work cohesively with Senior reps and/or Manager to educate the General Line Sales Force on service contract pricing and strategies
  • Generate and communicate new leads to designated Sales Representatives for them to further investigate with the customer
  • Manage Renewal Strategy, Renew contracts prior to expiration date, Increase renewal rate as specified in business objectives, reviewed annually
  • Manage New Build Warranty Expiration Strategy and Initiate contracts prior to expiration of warranty
  • Work with Sales Reps and Customer Success Manager to create Profitability Proposals
  • Excellent written and verbal interpersonal communication skills
  • Excellent analytical and creative skills
  • Strong PC skills, very strong in Excel
  • Customer service skills with ability to think outside the box
  • Ability to travel 10%
  • Demonstrated ability to learn and become an expert
  • 0-3 years Sales, Marketing, or Customer Service preferably in the Medical Device industry
7

Customer Success Representative Resume Examples & Samples

  • Onboarding of new clients, through product usage training and assistance in customising the service to meet client requirements as part of go-live deployment process
  • Carrying out Well-being (non-sales) product assessment/review calls with clients to ensure optimum value is being derived
  • Promoting additional modules or elements already not purchased by existing customers, in order to maximise the revenue potential
  • Deliver post-onboarding product training/refresh sessions to clients
  • Creation and moderation of online Community/Forum area for customers to self-educate and dialogue with each other
  • Continuous review of our demonstration systems to ensure appropriate scenarios and data for different business sectors
  • Keeping up to date with new products and services within the platform
  • Be an active and effective member of the team working closely with Sales and Marketing
  • Sectoral/Operational Knowledge of the Call Center environment
  • Ability to communicate effectively with customers in person and via phone/Webinar
  • Skills and ability to deliver and communicate product training
  • Passion to deliver excellent customer service and strong customer focus
  • Self-motivation and drive to deliver the best possible results within challenging timescales - able to work autonomously
  • Negotiation and influencing skills - able to negotiate best outcome for the department and customer
  • Competent user of Microsoft Office packages and, ideally, Salesforce.com or similar CRM
  • Good attention to detail and accuracy
  • The ability to work as part of a team supporting colleagues when necessary
  • Planning and organisation skills
  • 2-3 years' experience working training/coaching environment, preferably in a call centre operation and at supervisor or team leader level
8

Customer Success Representative Resume Examples & Samples

  • Engage with clients to drive engagement and value
  • Understand the big picture, proactively position value and assist with execution
  • Own and manage interaction plans to ensure continuity and support renewal
  • Manage customer welcome and onboarding activities, and coordinate cross-functionally as this relates to training, finance, operations, etc…
  • Manage customer administrative and entitlement activities
  • Ensure the CRM, LMS, and engineering systems are regularly updated for operational readiness and data quality on your accounts
  • Ensure all communication with customers are documented in SalesForce and appropriate systems
  • Liaise closely with the Support team to resolve escalated issues in a proactive manner
  • Work cross functionally to drive automation and system improvements in our customer engagement processes
  • 3 years successful track record in a working in a Customer facing role
  • Possess knowledge of enterprise software concepts and terminologies
  • Able to articulate the value of Support and effectively manage objections
  • Team player and excellent communicator who can work seamlessly with Sales and Technical colleagues from different global regions
  • Experience working in a start up company is a plus
  • Proficiency in recording and documenting information in a CRM system, preferably SalesForce
9

Customer Success Representative Resume Examples & Samples

  • Prior experience in Inside Sales in a Professional Contact Center environment
  • Ability to work in a fast-paced team environment to accomplish mutual tasks and goals
  • Selling skills: track record of success, handling different sales scenarios, following sales processes, phone selling, closing ability, negotiating, handling objections, retaining customers, capitalizing on marketing programs
  • Character: Intelligence, tenacity, ambition, judgment, strategic skills
  • Personal: Integrity, resourceful, independence, self-awareness, adaptability
  • Interpersonal: oral communication skills, written communication skills, assertiveness, team player
  • Phone Skills: experience with virtual customer interface
  • Results oriented:experience driving results and delivering real educational improvements
  • Organizational Skills: experience prioritizing and managing multiple tasks/issues simultaneously
  • Negotiating skills: experience finding the most profitable way to complete a deal that works for both sides, while building strong, trusting relationships
  • Strong knowledge of educational market with targeted focus on assessment and instruction tools
10

Customer Success Representative Resume Examples & Samples

  • Change, Adaptability and Flexibility
  • Team and Collaborative Working
  • Excellent verbal and written English
  • Proficiency with Microsoft Office
  • Dependable time management skills
  • Ability to maintain a positive attitude in a fast paced work environment
  • Previous call center or customer service experience is desirable
11

Customer Success Representative Resume Examples & Samples

  • Understanding your clients’ business & the current status of their Intelex solution
  • Customer-facing experience building business with existing clients
  • Strong communication skills with consultative professional business acumen
  • Achievement oriented and motivated by exceeding your monthly/quarterly/yearly business goals and being a trusted advisor to clients
  • Adept at handling multiple customers/issues/initiatives in a dynamic environment
  • Effective listening, negotiating and time management skills
  • Humble, Hungry & Smart
  • 4-6 years of relevant work experience
  • 2+ years of previous software sales, account management, customer success or relevant experience in the technology industry
12

Customer Success Representative Resume Examples & Samples

  • Primary objective for success is enabling an end-user’s success through regular relationship building that increases that user’s onboarding, adoption and use of a particular product or service
  • Responsible for managing customer engagement during the customer lifecycle
  • Influence or own customer retention and create leads for revenue growth for an established customer base
  • Provide accurate monthly/quarterly customer health risk assessments or sales forecasting, where applicable
  • Effectively collaborate and build relationships with channel partners, field sales representatives, executives. Build long-lasting partnerships with other team members and management to improve systems and processes
  • Handle high and quality call time of customer contacts through phone and frequent email each day
  • Provide regular health-checks based on designed plays and scripts
  • Analyze data to understand where the customer stands in terms of “health” or identify “at risk”
  • Reinforce the unique value and benefits of products
  • Think with a customer mindset first, and understand the motivations behind their buying decisions
  • Identify upsell and cross-sell opportunities and collaborate with sales team to close
  • Share customer feedback across functions and with the management team in a constructive manner in order to resolve customer challenges within strict SLAs
  • Work towards Key Performance Indicators (KPIs), both individually and as part of a team
  • 9-12 months of prior experience working in a customer or technical service or sales capacity required
  • Ability to work in a fast paced environment required
  • Must be able to quickly problem solve
  • Previous technical experience required (for example, product demonstrations or sales)
  • Working knowledge in Microsoft Excel and Outlook
  • Aptitude to learn new technology is required
13

Customer Success Representative Resume Examples & Samples

  • Work with marketing to drive proactive outreach campaigns for the Veeam customer install base on current product offerings, future solutions and ongoing customer satisfaction surveys
  • Drive new customer case studies and references
  • Work closely with the renewals team to help drive high renewal rates
  • Provide escalation assistance for the Customer Success Managers when critical issues are identified that are blocking product expansion
  • Proactive outreach on customer sat survey responses to ensure customer feedback is being heard and loop back mechanism in place
  • Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth. Ensure there is a loop back mechanism to the customer
  • Collect feedback from the Customer Success Managers on customer health and run and publish weekly Customer Health dashboard to executive team
  • Gather data and build reports for key Customer Success metrics such as customer sat rates, renewal rates, product adoption etc
  • Strong organizational and data analytics skills with the ability to effectively manage all activities, projects, requests, documentation, timelines etc
  • Out of the box thinker comfortable communicating new ideas and proposals for CSM team improvements
  • Excellent communications skills (verbal and written)
  • Possess patience, understanding and empathy in order to be effective in conflict resolution
  • Ability to adapt to changes in roles and responsibilities; self-starter with a passion for customer success
  • Three (3)+ years of related work experience
  • Experience working remotely with customers in a post-sales role
  • Data-driven individual with experience measuring and communicating key customer success metrics such as current usage and key growth stats
  • Ability to work in a technical environment of exceedingly fast growth
  • Ability to use all Office products proficiently, and understand basic terminology around data centers, servers, backup software, etc
  • Work from home office or in one of the Veeam Headquarters
  • Work with customers and Veeam Employees from a remote office location
  • LI-JM1
14

Customer Success Representative Resume Examples & Samples

  • Seasoned individual capable of handling broad scope projects that have short to medium-term focus
  • Works with guidance on more complex projects
  • Capable of applying knowledge to handle all but the most complex problems independently
  • Anticipates change and directs or redirects efforts
  • Looks for and finds ways to improve operations
  • Individual typically has 5 yrs of related experience
  • Resolve prospect/customer issues via phone, email, mail, or social media in a timely and confident manner
  • Navigate ticketing system to ensure proper reporting and meeting deadlines
  • Provide feedback loop to best optimize our customer experience platform(Zendesk)
  • 1+ years of Customer Service and/or Account Management experience
  • 1+ years of Operations Support experience
  • 1+ years of CRM experience
  • Qualified applicants must be authorized to work in the US for any employer, without requiring Visa sponsorship
  • Track record of over-achievement
  • Empathetic to customer concerns/issue
  • Willingness to learn life insurance
  • Focus on the Customer: Know your customers well; add value with a sense of urgency
  • Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies
  • Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences
  • Work Collaboratively: Partner with others to achieve results that leverage the right resources
  • Achieve Results: Focus on winning; consistently exceeds expectations, beat the competition
15

Customer Success Representative Resume Examples & Samples

  • Your passion for customer service to grow your experience across a broad range of tasks
  • To be part of a fast-paced, vibrant and diverse workplace
  • An opportunity for your talent at effective communication to shine through your engagement with everydayhero supporters
  • The knowledge that everything you're doing impacts social ‘good&#8217
  • Being part of a team of proactive customer success representatives who work tirelessly to engage, support and delight our users: fundraisers, donors, charities, schools and event organisers
  • Providing the very best customer support through phone, email, chat and our online self-help knowledgebase in line with customer needs and enquiry trends
  • Supporting charities to maximise their fundraising success, run reports and manage their data effectively
  • Building campaign microsites, providing technical support and contributing to campaign performance reviews
  • Assisting the Sales team with lead generation & onboarding new customers
  • Working with both internal and external stakeholders across multiple projects simultaneously
  • Implementing product and process improvements in order to deliver the best supporter experience possible
16

Customer Success Representative Resume Examples & Samples

  • You will work hard and work smart to achieve your goals
  • You will proactively seek the help/advice of your management team, and bring challenges and roadblocks to our attention promptly
  • You will be open, honest and direct in your communications
  • You will be an excellent member of our team, collaborating with all, helping others when you can
  • College degree preferred or equivalent work experience
  • Demonstrates passion for delivering a positive Customer Experience
  • Understanding of cloud solutions is required
  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
  • The ideal candidate will have a strong background in customer service and project management working directly with clients and is able to manage multiple deliverables
  • Extremely focused, disciplined, & persistent
  • Outstanding follow-up
  • Client/Customer First Attitude - Outgoing
17

Customer Success Representative Resume Examples & Samples

  • Empathize with every aspect of the customer experience, putting customers’ needs first
  • Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty
  • Continually identify and develop new use cases for our products that drive adoption and that align to customers’ business needs and strategic goals
  • Ability to proactively spot and correct any issues that could affect customer satisfaction or retention
  • Capable of coaching customers to be product experts and train their teams on best practices so they become increasingly self-sufficient
  • 3+ years of experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention within a software company
  • Associate’s degree or equivalent experience
  • Proficient in SaleForce and MS Office suite
  • Strong interpersonal and communications skills and demonstrated team player
  • Excellent speaking, writing, diplomatic, analytical, and problem-solving skills
  • Strong team player, but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on the fly
18

Customer Success Representative Resume Examples & Samples

  • Internal Support: Provide support for the Customer Success Team to ensure positive client experience
  • Client Training: Provide client training with guidance from account lead so that the client understands AdGooroo’s platform
  • Project Management: Manage account activities; Create and maintain client accounts, subscriptions and keyword groups
  • Client Management: Interact with clients on a day-to-day basis, professionally respond to client needs, questions, solving business problems that drive client satisfaction
  • Minimum 2 years Client Services or Support experience and a Bachelor’s degree
  • A flair for nurturing and building relationships with clients and internal stakeholders
  • Natural curiosity, a can-do attitude and comfort with ambiguity
  • Strong detail-orientation with ability to manage multiple work streams
  • Experience with Salesforce.com and Google AdWords (ideal although not a requirement)
19

Customer Success Representative Resume Examples & Samples

  • Telephone (inbound and outbound) and e-mail customer service related to tier 1 and tier 2 technical application support
  • Responsible for opening and owning service issues, while keeping in contact with initiator to actively work issues until resolved
  • Coordinate activities with internal resources to resolve issues
  • Various customer service activities as assigned
  • Must have exceptional customer service skills including proficiency in trouble-shooting and problem solving
  • Knowledge of physician, hospital or pharmacy prescription workflow and/or healthcare experience is a plus
  • Must have excellent communications skills and a professional demeanor, allowing the applicant to interface and communicate clearly and expertly with clinical and non-clinical personnel portraying empathy and confidence
  • Effective time management and organizational skills. Ability to prioritize and complete tasks correctly, thoroughly, efficiently, on-time and independently
  • Ability to act responsibly and reliably as a sole contributor and as a member of a team
  • General computing knowledge and MS Office (including MS Access )
  • Working knowledge of databases
  • Functions independently within guidelines and with limited supervision with general direction from manager
  • H.S. Diploma; Assoc /Bachelors preferred
  • 3-5 years customer service, technical support or related experience
  • Experience in Tier 2 Technical Support issues, supporting applications. Experience with healthcare applications is a plus
20

Customer Success Representative Resume Examples & Samples

  • Effectively communicate with customers via telephone, email and chat
  • Maintain an in-depth knowledge of our products (The Boston Globe, BostonGlobe.com, and Boston.com)
  • Coordinate with internal resources to troubleshoot and solve customer issues
  • Provide accurate and timely information to our customers
  • Make use of internal tools for documenting customer interactions and feedback
  • Actively participate in ongoing team and individual training
  • Regularly contribute to process improvements
  • Minimum 1 - 3 years of customer service experience
  • Experience with the following support channels: telephone, email or chat (telephone is a must)
  • Warm, positive and helpful demeanor with customers
  • Excellent listening skills to efficiently solve problems during first contact or follow-up until the issue is resolved
  • Demonstrated ability to multitask in a fast-paced environment (Quick Thinker)
  • Strong computer skills: web, email, data entry, and Microsoft programs (Outlook, Word, Excel)
  • Above average written communication skills; specifically for online chat feature
  • Availability to work some holidays and weekends
21

Customer Success Representative Resume Examples & Samples

  • Preparing documents created from previous financial reports by applying correct formatting and formulas in Wdesk reporting software
  • Creating source documents from historical data in Wdesk spreadsheet software
  • Answering customer inquiries through customer support phone lines or email
  • Working with other Customer Success team members to ensure accuracy of documents through review of work completed
  • Providing assistance to Quality Assurance team through testing the usability and functionality of products and features
  • Training customers on Company products
  • Complete XBRL Tie-Outs
  • Perform the XBRL Re-tag process
  • Advanced proficiency in spreadsheets and word processing
  • Proven communication and phone skills
  • Ability to communicate directly with customers on technical aspects of our application
  • Flexibility to work varying hours during peak seasons
  • Successful working in an ever evolving environment
22

Customer Success Representative Resume Examples & Samples

  • To Provide a high level of customer service and sales support at all times to internal and external clients for the appropriate geographical territories, and will be responsible for presenting a consistent 'face of CEB’ to the client
  • Understanding the CEB organisation structure and to liaise and build strong relations with internal teams, locally and remotely
  • Understanding CEB’s product, training and service offerings and how these compare to CEB’s competition, especially for territories outside of where the GCSC is located
  • Providing support to Clients using CEB’s range of ‘Off the Shelf’ and ‘Internet Based’ IT Products
  • Looking for potential revenue streams and feedback to management for ways to increase revenue and update CEB processes
  • Experience in a contact centre environment preferred however not essential
  • Degree educated preferred however not essential
  • Fluent in any required languages to suit role
23

Adroll Customer Success Representative Resume Examples & Samples

  • Manage a high volume of accounts
  • Identify upsell opportunities and effectively communicate these to sales and clients
  • Provide consultative and strategic marketing guidance for clients
  • Work collaboratively with the sales team to develop, maintain, and grow relationships
  • Troubleshoot and optimize campaigns
  • Communicate new features and enhancements to our Product team
  • Proficient in Excel and Salesforce
  • 2 or more years of experience in Account management
  • Very strong analytical and reporting skills
  • Experience interfacing with clients
  • The desire and ability to learn on the fly and do what needs to be done
  • Team player / collaborative operating style
  • An innovative mind always willing and able to contribute creative solutions to problems as they arise
  • Passion for online technology
  • The ability to think and react quickly
  • Deadline oriented
  • Tenure – 6 months on the AdRoll team preferred
  • Performance – proven track record of performance required
24

Customer Success Representative Resume Examples & Samples

  • An understanding of sales process techniques and strategies
  • Strategic Sales Training/Completed Courses
  • Experience turning technical sales into an ROI/TCO business analysis
  • Recent grad with a degree from a four-year university
  • Application Management or related IT specific software sales experience is a plus
  • Work closely with the Account Managers to ensure renewal of our existing customer base
  • Manage and document the details of the renewal sales cycle in Salesforce.com
  • Develop reference accounts within the designated region
  • Effectively articulate the value of software to both technical and non-technical buyers