Telesales Representative Resume Samples

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L Satterfield

Leonardo

Satterfield

736 Hessel Greens

Los Angeles

+1 (555) 843 2742

736 Hessel Greens

Los Angeles

Phone

p +1 (555) 843 2742

Experience Experience

Chicago, IL

Telesales Representative

Chicago, IL

Kub-Langworth

Chicago, IL

Telesales Representative

Grow and manage a sales lead pipeline to provide ongoing phone/e-mail assistance, and/or reminders to potential customers who opt not to sign up over the phone
Manage time effectively between launch/on-going management of current account base with primary focus on cultivating new business opportunities
Develop and manage territory sales plans
Work with the business to build strong customer relationships and develop trust & rapport
Prospect, cultivate, and develop new customers
Providing information and advice on company products and services
Providing customers with quotations and proactively following them up with an outbound call

Boston, MA

National Telesales Representative

Boston, MA

Volkman-Aufderhar

Boston, MA

National Telesales Representative

Perform other duties as requested by supervisor
Work closely with National Account Executives to identify and strategize on coax opportunities
Meet or exceed assigned PSU goals and new sales quotas with the assigned module of accounts
Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions
Proactively calling assigned customer base in an effort to secure new PSU and new site opportunities
Serve as the customer advocate for large coax customers to ensure customer satisfaction with all Charter departments that affect the customer
This centrally based position is responsible for the proactive management of large coax commercial customers, including but not limited to National Accounts and Regional Multi-sites

present

Phoenix, AZ

Spectrum Telesales Representative

Phoenix, AZ

Lubowitz-Davis

present

Phoenix, AZ

Spectrum Telesales Representative

present

Perform other duties as requested
Meet activity targets and key performance indicators which include outbound calls per day, follow up calls, quotes sent, sales, and connects, etc
Handle all prospects with courtesy and professionalism. Establish and maintain a high level of prospect satisfaction in all interactions
Inform prospects of our product pricing model and Charter’s competitive advantage compared to other service providers
Effectively sell Charter products and services to existing prospects
Responsible for consistently achieving a monthly sales quota by adding new lines of service
Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates

Education Education

Bachelor’s Degree in Business

Georgetown University

Bachelor’s Degree in Business

Skills Skills

Multi-task effectively: able to change gears and focus quickly and to work in a fast-changing business environment
Clear working knowledge of Channels across India
Ability to meet sales goals and deadlines
Ability to negotiate price, other concessions and terms and conditions
Friendly, likeable
Proficient with Google products (i.e. Chrome, Drive, Gmail), services and applications
Self-motivated and able to work well both independently or as part of a team
Strong work ethic
Aptitude to quickly comprehend and exhibit deep product knowledge
Attention to detail with excellent written, verbal, presentation, and organizational skills

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8 Telesales Representative resume templates

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Customer Telesales Representative Resume Examples & Samples

Focuses on sales goal achievement and results
Demonstrates strong influencing skills
Ensures timeliness of sales system entries by maintaining proficiency of billing systems and sales automation tools
Remains knowledgeable with products and services and remains aware of competitors’ services, offers, and initiatives
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Possesses excellent verbal and written skills
Ensures customer satisfaction and supports a positive impression of the Comcast experience

Telesales Representative Resume Examples & Samples

Telephone sales
Customer service
Ability to meet sales goals and deadlines

Telesales Representative Resume Examples & Samples

Diploma or above
Customer service and/or retail sales experience preferred
Frontline retail sales experience would be an asset
Self-motivated and enthusiastic personality
Good communication skills in English, Cantonese and Mandarin

Telesales Representative Resume Examples & Samples

Work within a team dedicated to revenue generation and revenue protection
Proactive and reactive telephony with clients
Understand and identify client needs and match products/services accordingly
Overcome objections by applying effective questioning techniques to understand the client’s requirements
Apply negotiation skills and ensure client solutions are of mutual benefit to all parties
Identify and exploit additional cross sales opportunities and promote ‘Value Add’ products
Customer record management and accurate completion of all internal documentation
Maintain high levels of customer service and productivity in line with KPI’s and SLA’s set by management
Share best practice and communicate open and honestly in the workplace
Professional representation of the Company at all times
Previous telesales or customers services experience
Good level of education
It Literacy (Microsoft literacy)
Ability to build and develop client relationships

Telesales Representative Resume Examples & Samples

Either studying for, or have achieved a Bachelor's Degree; very appreciated tourism or hospitality a plus but not required
Fluent in Italian and English, any other EU languages a plus
1-3 years Sales / Consultative experience
High impact personality: intellectual agility, ambitious, entrepreneurship, empathy, autonomous
Organization and time management skills: attention to details, persistent when facing challenging situations, customer-oriented and good team player
Results-focused and metrics-driven: able to work on a variety of KPI metrics (targets, goals and/or strategic objectives) set by Supervisor/Manager
Multi-task effectively: able to change gears and focus quickly and to work in a fast-changing business environment

Telesales Representative Resume Examples & Samples

Meet and exceed assigned sales goals/quotas
Prospect, cultivate, and develop new customers
BA/BS or equivalent
Two years successful telesales experience in business to business environment
Sales experience in on-line marketing is a plus
Excellent time management & organizational skills
Excellent relationship building skills

Telesales Representative Resume Examples & Samples

Sell Cloud solutions / services to existing Oracle customers and to prospect for new customers in the assigned territory or vertical
As a Cloud Sales Representative you will sell products and services to an assigned geographic or national account base territory to achieve assigned objectives
Develops account penetration strategies, and closes business
Responsible for understanding Oracle’s Cloud product offerings and competitive issues
Identifies new business opportunities by creating and implementing territory campaigns with management assistance
Liaise with customer contacts for the purpose of managing the customer relationship, identifying new opportunities, and selling Oracle products and services
Participates as a team member on sales teams including field sales, support and education sales and sales consulting
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures
Works under close supervision
Seeks intervention from his/her manager on complex deals that fall outside of existing guidelines
2+ years of high tech sales experience
Ability to communicate effectively over the telephone as well as through emails with high level decision makers
Degree/ Diploma in MBA or Computer Science or equivalent

Inbound Telesales Representative Resume Examples & Samples

The telesales rep will make outbound calls newly set up clients –acquired by digital channels- help them activate and maximize the revenue opportunity on the first transaction day
The telesales rep will deliver + 100% of the new revenue target & activation goal
Provide a world class customer experience to each client until they place the first trade
Ensure accuracy of reporting in SFDC
General business knowledge and an awareness of how external factors (Political, Legal, Economic and Technological, Social) will affect our clients as well as our FX business
Proven track record of driving sales in a cold-call selling environment; B2B experience is required. FX experience is a plus
Positive “can-do” attitude and strong work ethic. Ability to use feedback in a positive way with personal accountability
Strong computer skills: comfort with Microsoft Office, simultaneously navigating multiple web-based tools

Outbound Telesales Representative Resume Examples & Samples

The telesales rep will make outbound calls to contact US based business, using Telemarketing Leads and target lists provided by American Express
The telesales rep will close business, collect applications and help new client onboarding all through the first transaction
Log all activity into SFDC
Work leads and develop a robust pipeline a mix of small, medium and larger opportunities, balancing short and long sales cycle
Move accounts through the sales cycle: leads into opportunities, opportunities to clients and activate these new accounts
Partner with the Operations team for each new account set up
Develop a solid understanding of currency payments, gain marketplace knowledge and insight
Understand the operational/marketing capabilities and processes of American Express with the objective to ensure smooth customer experience
Track record that demonstrates an exceptional ability to obtain new business or grow existing business relationships
Strong listening, communication and consultative selling skills
Confident and friendly communication style
Collaborative mindset: comfortable working with team members to maximize individual and company performance
This individual should be comfortable in a fast-paced environment and comfortable with ambiguity

Telesales Representative Resume Examples & Samples

Achieve agreed revenue targets through direct selling activity to mid / enterprise business supported by marketing programs
Manage incoming enquiries as well as conduct cold calling to target prospects
To build in-depth knowledge of Cybersource product solutions and develop market awareness in order to communicate authoritatively with colleagues and customers
Regularly update the CRM system in adherence with defined SLA’s to enable accurate forecasting
Generate leads through targeted selling into regionally defined target accounts
Lose revenue generating business and contribute directly to team income targets
Contribute to business planning & quarterly business reviews along with marketing initiatives such as campaigns and events
Fully understand and align sales efforts with defined sales plans, focus markets and marketing campaigns
Provide admin/operational support for sales leadership and the sales team as required
Excellent telephone manner and demonstrated sales experience managing incoming enquiries and opportunities within a target based environment
Proven track record/evidence of ability to sell a wide range of products/services to a broad range of customers
Experience in Database/CRM system management including customer contact information/leads and accounts (preferably Salesforce)
Experience in a B2B sales function or account management would be a distinct advantage

Telesales Representative Resume Examples & Samples

Meeting sales goals and conversion rates for acquisition of new members as outlined in the annual performance plan
Contacting prospective members within the time limit outlined in the annual performance plan
Achieving the member retention rate as outlined in the annual performance plan
Achieving highest levels of member satisfaction as measured by various member surveys and member retention rate
Ability to multitask, and effectively use computer while interacting with prospects and members via phone

Directory Telesales Representative Resume Examples & Samples

Offers students the chance to apply their academic coursework in a real world, business environment
Involvement in key projects with various departments including (but not limited to)
Assist in the development and execution of seasonal assortment plans
Assist in all aspects of day-to-day functions of immediate department
Coordinate and track the activities to develop different demographics with the consumer market
Assist in the development and execution of promotional plans to drive profitable sales
Assist in website merchandising to maximize sales and profitability
Assist in analyzing current business and apply lessons learned to optimize future business

National Telesales Representative Resume Examples & Samples

This centrally based position is responsible for the proactive management of large coax commercial customers, including but not limited to National Accounts and Regional Multi-sites
Duties include, but are not limited to the following activities
Proactively calling assigned customer base in an effort to secure new PSU and new site opportunities
Meet or exceed assigned PSU goals and new sales quotas with the assigned module of accounts
Work closely with National Account Executives to identify and strategize on coax opportunities
Serve as the customer advocate for large coax customers to ensure customer satisfaction with all Charter departments that affect the customer
Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions
Manage all areas of the order and installation process to ensure order is completed by the delivery date, overcoming gating issues throughout the process. This includes coordinating efforts of local construction, network engineering, right of entry managers, and all customer facilities and engineering contacts
Maintains and updates internal databases with all required customer information
Establish and monitor internal control procedures for the support of accounts and provide accurate information for tracking and submission to regulatory agencies as needed
Remains current on changes in the service pricing and procedures, order entry process, commission reports, and sales promotions through completion of required/recommended training program
Perform other duties as requested by supervisor
Ability to establish rapport with customers
Ability to overcome objections when needed
Ability to develop and make formal presentations to assigned customers
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Microsoft PowerPoint)
Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
Vision ability close vision, peripheral vision, and ability to adjust focus

Telesales Representative Resume Examples & Samples

Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives
Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate
Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team
Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management
Successfully completes all sales and data training programs that are identified as core curriculum within the recommended time frames
Assists in special projects assigned by supervisor or other duties as assigned by management
One or more years of sales, retail or call center experience
PC, Windows, email and good typing skills are necessary to perform daily work functions
One or more years in a commission based environment
Ability to multi-task in a fast pace sales environment
Flexibility to work evenings/nights, weekends, holidays and occasional overtime based on the needs of the business
Must have 100% attendance in a 6-8 week New Hire Training class
Educate and sell to the customer needs over the phone
6 months sales experience preferred

Telesales Representative Resume Examples & Samples

Previous experience in a Telesales role or sales oriented environment where customer contact is regular
Customer relationship building with prospective and existing customers
Thrives within customer service and exceeding customer expectations
Someone who is sales orientated and thrives from achieving results
Experienced in closing incoming sales enquiries
A strong ability to communicate articulately in both written and verbal formats
Excellent telephone manner
Ability to handle objections and overcome them
Having a good work ethic and to be self-motivated
Customer service and sales experience

Telesales Representative Resume Examples & Samples

Implement company telesales strategy and sales action plans related to corporate SME segment
Manage assigned telesales accounts
Actively search and identify new business opportunities on corporate SME market
Manage different databases
Promote company’s products and services
Fully responsible for the revenue related to the corporate SME segment defined in the Business Plan
Replacement of International Sales Coordinator in case holidays and absence

Telesales Representative Resume Examples & Samples

Responsible for following a bi-weekly assigned route
Responsible for filling merchandise, updating point of sale and discussing specific initiatives with Lottery retailers
Generate required reports as assigned
Take appropriate follow-up action on all customer queries under supervision
Ensure that supplies do not fall below minimum requirements

Telesales Representative Resume Examples & Samples

Follow up inquiries for training from prospective clients
Cross sell certification and other products offer by BSI
Update, quote and sell to prospective client information & qualify lead based on BSI established SalesForce.com procedures
Send and relay information to prospective client via email, mail or telephone
Register public training registrants into LMS
Track public training signups for training director
Provide onsite training quotations to clients
Meeting individual assigned territory revenue budget annual/monthly
Staying within assigned expenditure budget
Meet sales and revenue performance targets and individual KPI’s for territory as agreed upon leads, quotations, etc
Can deliver and strive for superior performance, and who can achieve challenging objectives
Are proactive with people and can lead by example
Can demonstrate passion for the business and can inspire others
Have integrity, ensuring that business is conducted in an ethical manner
Have commercial focus, understanding customers’ needs and adding value
Associate degree, preferred
Sales & Marketing experience
Good telephone and communication skills
Dealing with customer objections
Cold Calling
Software skills – SalesForce.com, LMS, MS Office, Excel, Outlook
Self-starter, positive attitude

Telesales Representative Resume Examples & Samples

Paid Training
Must have at least one year Outbound Telemarketing/Phone Sales experience
Must be persuasive and have a strong Sales background
Must be friendly, self motivated, energetic and detail oriented
Must be a team player and have ability to work with little supervision
Ability to communicate and work well with others
Well spoken professional demeanor over the phone
Strong Drive and Initiative
Proven Sales Ability - Closer/Phone Pros please apply
Ability to work well under pressure
Must be dependable

Telesales Representative Resume Examples & Samples

Relevant inside sales related work experience
Self-Motivated and driven to succeed
Excellent Communication, Interpersonal and Negotiation Skills
Experience in Outbound Calling
Excellent Telephone Manner
Proficient in generating interest and handling client objections to convert into Profitable Business Opportunities whilst demonstrating ownership
Good Organisation and Time Management Skills
Ability to work as an Individual and part of a Team

Licensed Telesales Representative Resume Examples & Samples

Using strong business acumen and retail math abilities drive the top and bottom line number for assigned territory
Drive territory growth and profitability by assessing and building on areas of momentum; capitalize on product/pricing opportunities and course correct with innovative sales tactics to improve sales performance in territory
Determine correct number and type of accounts within territory
Provide strong sell in presence with each account by proving tailored product assortment information, support materials to each of the designated accounts
Provide and maintain a high level of service to each account
Develop and maintain strong relationships with accounts
Always act in the best interest of adidas America to improve relations and resolve issues
Achieve sales goals by quarter as defined by Sales Director
Achieve business unit booking goals as defined by Sales Director
Manage all credits, claims and other account issues to resolution
Deliver all required reports and document requests on-time
Produce accurate and reliable quarterly forecasts on or before deadlines
Produce all orders by the deadline
Perform accurate and timely customer service functions for each account
Develop strong working relationships with all areas of Customer Service
Educate and motivate the retailer, consumer, and all key points of contact about adidas technology and product leadership via product seminars and clinics
Ability to work with, and manage, a large number of accounts on a consistent basis, and to sell the appropriate adidas products to these designated accounts
Ability to apply financial data to make decisions and influence outcomes. This includes margins, retail math, forecast/projections, probability and statistical inferences, fractions, percentages, ratios, etc
Ability to portray a confident and winning attitude in challenging business interactions
Must be results-oriented and have a demonstrated ability to negotiate and influence outcomes
Ability to lay out practical and logical assortment plans based on retail space, inventory turn, and sell through
Strong communication skills and ability to interface at all levels of a business via phone, written communication and in person
Proven ability to deliver a high level of customer service, including the ability to respond effectively to sensitive inquiries or complaints
Ability to diplomatically fight for the brand to create win/win resolution with retailers
Ability to effectively manage your time and work against business deadlines
Ability to create, plan and deliver effective and persuasive presentations
Technical proficiency with MS applications (Excel, Word, and PowerPoint)
Familiarity of sales processes, procedures and policies
Bachelor's degree from a four-year college or university and a minimum one year of related experience and/or training, or the equivalent combination of education and experience
Athletic industry experience preferred
Field sales experience preferred
Preference for licensed sales or CS experience

Telesales Representative Resume Examples & Samples

Students Insights - Actively understand Student’s requirement, new technologies. Technology trends. College/University faculty thought process
Territory and Account Leadership - Lead designated territory, including Partners, account relationships, prospect profiling, and sales cycles. Encourage all Partners to become ORACLE UNIVERSITY references
Business Planning - Develop and deliver comprehensive business plan to address Students and prospects priorities on Oracle education & courses. Manage product mix to suit the organizations long term view
Work closely with the Operations/delivery team and ensure delivery of the programs on time and effectively

Telesales Representative Resume Examples & Samples

Strive to positively represent and strengthen the Google Fiber brand though outstanding phone interactions that accurately reflect company values and commitment to user satisfaction
Answer phone inquiries related to Google Fiber, and educate potential customers on Google Fiber’s value proposition and service benefits to achieve aggressive sales targets as well as manage outbound leads and customer follow up calls
Guide callers through the Google Fiber online sign-up process and (if needed) Google account creation or password recovery process
Grow and manage a sales lead pipeline to provide ongoing phone/e-mail assistance, and/or reminders to potential customers who opt not to sign up over the phone
Partner with local field sales teams in active markets to achieve high lead conversions through mutual referrals and campaigns designed to provide an optimal experience for potential customers
Partner with customer support to escalate questions/concerns from current and potential customers regarding Google Fiber’s service and build/installation process
Meet quality assurance requirements and quarterly goals
Accurately track sales and customer support interactions through internal tools to capture relevant data that can be used to generate reports and ongoing sales analysis
High school diploma or general education degree (GED) preferred; or 3 months of related experience and/or training; or equivalent combination of education and experience
Minimum of 1 year of sales experience, Telesales preferred
History of achieving and/or exceeding stated sales targets
Must display professionalism at all times
Basic PC and Typing skills
Successfully works leads independently
Works well with others in a team setting
Must be able to take direction and implement coaching for self-improvement
Comfortable working on a computer while simultaneously talking on the phone
3+ years of direct to consumer sales or marketing experience; Telesales experience preferred
Experience working with Salesforce or other customer relationship management tools
Previous experience working in a contact center
Ability to work in an ambiguous and frequently-changing environment
Attention to detail with excellent written, verbal, presentation, and organizational skills
Aptitude to quickly comprehend and exhibit deep product knowledge
Self-motivated and able to work well both independently or as part of a team
Proficient with Google products (i.e. Chrome, Drive, Gmail), services and applications

Telesales Representative Resume Examples & Samples

Look for, qualify and register in the database the potential SOHO & SME customers
Contact the customer (the decision maker) based on previous found coordinates, in order to identify customers needs
Promote and sell Orange services and products in order to maximize sales to the SOHO & SME market segment
Identify customer needs and counsel the customers in order to make an informed choice
Conclude subscription contract for postpaid services and value added services and make online activation of the sold service
Authorized to sign standard Orange subscription contract (voice/ data), additional acts / annexes/ special offers to Orange subscription contract according to the "Authorization Levels to sign Commercial Contracts issued by Sales Departments" procedure
Verify the customer documents
Train the customer in using the services and the products
Experience in customer relations & sales
Fluency in English
Effective use of all relevant Orange systems and database (E_shop, Vantive, E-pos etc.)
High school graduate

Telesales Representative Resume Examples & Samples

Develops and executes sales plan to meet performance expectations and requirements
Prepares sales proposals based on customer needs and expectations
Prepares sales presentations to create product understanding and awareness
Builds relationships with key customers to enhance long term business prospects
Administers all phases of sales process to insure effective and timely customer service and response
Supports incoming calls related to price checks, delivery times, inventory availability, literature requests, and order status from key Sales Representatives, Distributors, and End-Users
Generates quotes, special pricing requests, and provides additional sales support to Sales Representatives, Distributors, and End-Users
Sends out product demos when required
Position will be responsible for meeting or exceeding both an individual and a team sales goal
Post-secondary diploma from an accredited institution is required
Must be legally authorized to work in Canada without company sponsorship
No relocation is being offered, all candidates must reside within 80 km of Toronto, ON to be considered
Business to Business (B2B) sales experience
Technical selling experience
Knowledge of Power Quality and IT markets
Bilingual in French
Strong demonstrated drive for results; ability to meet/exceed sales targets
Demonstrated ability to effectively interface with internal and external customers in a fast-paced environment
Excellent written and oral communication skills in addition to strong organizational skills
Ability to effectively prioritize and balance workload

Telesales Representative NME Resume Examples & Samples

Meeting and exceeding sales revenue targets, both monthly and annually
Use a consultative sales approach to uncover needs, and determine the best solution offering for the merchant
Sell and negotiate pricing and contract terms with potential opportunities
Manage and maintain a pipeline of opportunities, with consistent follow up on both inbound and outbound sales leads
Develop and maintain strong relationships with referral partners

Inside Telesales Representative Resume Examples & Samples

2-5 years prior telemarketing sales experience required
Ecommerce experience a major plus
This is a weekday position with occasional weekends during peak seasons
*Base pay plus commission and benefits to include medical, dental and 401K
Generate and qualify leads through cold calling
Manage leads by tracking and following up on them
Conduct sales presentations and product demos via the phone and internet
Close sales and meet monthly sales goals in accordance with development plan
Produce activity reports
Work with sales to cross-generate leads

Telesales Representative Resume Examples & Samples

Receive incoming responses to media campaigns and general inquiry calls from potential new residential and commercial customers regarding products and services offered
Uses sales and negotiation skills to overcome objections and promote full line of NWNA products and services
Display a friendly and positive attitude to build instant rapport with callers in order to gain confidence, assess needs and offer appropriate solutions to convert callers to customers
Capitalize on opportunities to up sell and fully develop new accounts
Demonstrate full knowledge of NWNA quality standards, products, services, environmental message and competitive advantage in order to communicate to callers
Ability to communicate products and services
Proactive selling skills
1-3 years of Sales experience in either retail, face to face, or call center
Bi-lingual skills in Spanish a plus
Must possess strong negotiation skills
Ability to identify needs and offer solutions
A high degree of professionalism/ability to interact with callers in a professional manner
Strong computer skills including Microsoft office suite
Superb organizational and time management skills
Must have outstanding decision making and problem solving ability
Must have proven track record of dependability and flexibility
Must be willing to learn new techniques and highly adaptable to change
Persuasive and resilient in overcoming objections and maintaining energy level

Telesales Representative Resume Examples & Samples

Trusted Team player – Works closely with the Sales / Delivery / Operations team for achieving common goal
Customer Insights - Actively understand each customer's footprint, strategic growth plans, and technology strategy landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect
Territory Leadership - Lead designated territory, including Channels , account relationships, prospect profiling, and sales cycles. Encourage all accounts to become ORACLE UNIVERSITY references
Business Planning - Develop and deliver comprehensive business plan to address customer and prospects priorities on Oracle education & courses. Manage product mix to suit the organizations long term view
Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations
Effective written and verbal communication skills in English
Ability to negotiate price, other concessions and terms and conditions
Clear working knowledge of Channels across India
5-7 years of experience in IT sales to Channels/SMB market. Demonstrated success with large Channel accounts & monitor transactions and lengthy sales
Knowledge of VAD / VAR Ecosystem in India is a must
Knowledge of English and the Regional Language of the Geography assigned

Telesales Representative Resume Examples & Samples

Prior sales experience, call center telesales experience strongly preferred
A college degree (preferred but not required)
The ability to show our prospects and customers genuine card as you help them solve for their personal need for life insurance coverage
Core values of integrity, customer focus, excellence and teamwork
Must be confident, highly motivated and results driven to achieve sales goals
Fluency in English (Bilingual fluency in English & Spanish is a plus)
Accountability for results and the ability to receive constructive feedback in support of your on-going development (you own your development, we support your development)

Spectrum Telesales Representative Resume Examples & Samples

Handle all prospects with courtesy and professionalism. Establish and maintain a high level of prospect satisfaction in all interactions
Effectively sell Charter products and services to existing prospects
Inform prospects of our product pricing model and Charter’s competitive advantage compared to other service providers
Perform other duties as requested
Ability to communicate orally in a clear, concise, and professional manner
Ability to listen and interpret the needs of the prospect
Ability to show proper judgment and initiative
Ability to manage multiple prospects, pay attention to detail, respond quickly to changing business needs, and prioritize and organize effectively even when volume and workload exceeds expectations
Ability to use a personal computer, job-specific software applications (e.g., CSG, ICOMS, Salesforce, survey software), and other office equipment such as telephone, headset, copier, fax, and calculator
Knowledge of voice, data and television products and services
Knowledge of commercial Internet, video and data and telephone products and services
Proficient in MS Office and related software applications

Telesales Representative Resume Examples & Samples

Non-Compete: Must be able to sell into all clients within the territory without restrictions or challenges from enforceable non-compete agreements held by the employee and prior employers within 30 days of employment**
Learns full line of CT services including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients by attending and engaging fully in three to four week services training program for new hires; completing all self-study reading, exercises, and activities in the prescribed timeline; engaging in one-on-one training with Learning Solutions Team and Sales Manager
Learns and executes the sales process for CT products and services by staying fully informed of the prescribed sales process; understanding the complexities of selling products and services to corporate legal and financial departments
Manages assigned prospect account list that supports a healthy sales pipeline by reviewing prospect account list (account sizes are set according to territory demographics); organizing customers by segment and opportunity (e.g., size, type of corporation); researching contact information for decision makers and influencers; creating efficient prospecting processes; building daily and weekly call lists; and maintaining information within the Salesforce.com CRM database in accordance with timing and content standards
Drives new business/customer development to meet weekly, monthly, and annual sales goals by planning for and conducting prospecting/introductory calls with sufficient volume to establish a full calendar of phone meetings and application demonstrations; following up contacts or attempts with an e-mail; discussing with clients to document and fully understand their challenges, needs and goals; effectively articulating the value of CT services and addressing objections taking intelligent and well-informed risks in the sales process; securing the change of agent for new corporations; negotiating pricing, including gaining approval from sales managers and finance arrangements that fall outside approved terms; actively securing the formal order; following standard protocol for initiating order processing/delivery; supporting Marketing promotions, campaigns, including tracking, reporting and converting; and updating Salesforce.com CRM database throughout the client development process in accordance with timing and content standards
Improves CT market share within the territory by identifying organizations within assigned territory and unit thresholds using competitors as registered agents; engaging the client account at the management and executive level to identify business issues; conducting analyses and applying business knowledge to provide recommendations and assist in issue resolution with new services or extended services of current services; managing the transition to CT services to meet expectations and form the foundation for a long-term customer relationship; and staying connected through meeting call standards with existing clients (until account is transitioned to a Retention Sales Representative) to ensure competitors are unlikely to move customers to their services
Manages time and resources effectively to accomplish sales goals by planning for and scheduling all required sales activity; grouping activities logically; conducting non-selling activities (updating Salesforce.com, e-mail) outside prime selling time; staying organized and ensuring infrastructure elements of the sales process are operating properly at all times; incorporating knowledge of industry trends/cycles on results; considering and incorporating customer constraints that can slow sales cycles into planning; and tracking activities and resource utilization in accordance with standards
Facilitates implementation and management of CT products and representation services into client corporations by developing and maintaining extensive knowledge of how CT product implementation and client services are initiated and delivered; ensuring the assigned Service Team is fully informed early in the sales cycle; engaging members from WK (e.g., team leader, service team members, director, application trainer) as appropriate to meet customers' needs; monitoring implementation progress to ensure project is completed on time; and assisting in account transition to appropriate team
Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer services, industry trends and general business and financial acumen through various sources and initiative
Learning extensive industry and product knowledge
Performing sales processes and activities
Capturing and recording key prospect data
Conveying value proposition to prospective clients
Conducting product demonstrations and/or presentations
Negotiating and influencing decisions
Aggressively pursuing deal closure
Meeting or exceeding key performance measurements
Demonstrating excellent written and verbal communication
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Inbound sales experience
Working web and marketing campaign generated leads
UCC, Registered Agent, Corporate Reporting, and Business Licensing services
Utilizing Customer Relationship Management software (e.g., SalesForce)
Utilizing order entry systems (e.g., OneWorld, Arrow, Voyager, BizNet, OrderPoint)

Telesales Representative Resume Examples & Samples

Customer Insights - Actively understand each customer's Oracle technology footprint, strategic growth plans, technology strategy landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect
Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Business Planning - Develop and deliver comprehensive business plan to address customer and prospects priorities on Oracle education & courses. Manage product mix to suit the organizations long term view
Post graduate with Marketing / Business management,
10+ years of experience in sales of complex enterprise solutions in IT/Office automation/Solution sales
Demonstrated success with large accounts & transactions and lengthy sales cycles in a fast-paced, consultative and competitive market
Business level English: Fluent § Regional language Business Level proficiency

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